Nelsons

Customer Reviews

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1. 

   A 1-star review by 'jamaa' 2/9/2011

   Branch:

   129 Clapham High Street

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Nelson's were highly unprofessional and unethical company. with little to no understanding of customer service. A friend and I viewed a property and bid for the property, we agreed on a price and paid a holding cost. 50 metres after walking out of the agency after agreeing the price they rang and told us the landlord was looking for £150 more a month. After a discussion two members of staff become highly aggressive with one claiming he "had a short temper". Awful, awful, awful. Please avoid at all costs!

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2. 

   A 1-star review by 'Mr c' 12/7/2011

   Branch:

   129 Clapham High Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'Mr c' rated Nelsons but did not write a review.

3. 

   A 1-star review by 'Charlotte' 22/6/2011

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   Nelsons are unprofessional, unethical, incompetent, rude and lazy. They don\'t understand the responsibilities of a letting agent, let alone the concept of customer service and it\'s not surprise they are in liquidation!
   When the tenants below me moved out they left the front garden looking like a rubbish dump. However, Nelsons told the owner (who lives abroad) that everything was fine and she returned their deposit. Although they initially told me (and the various other people that complained) they would resolve the problem they didn\'t, then claimed it wasn\'t their responsibility.
   Eventually, 10 days after they were informed and promised to take action, my neighbour and I spent an evening disposing of a skip\'s worth of sodden rubbish ourselves. Nelsons are now trying to claim that they removed the rubbish and charge the owner for work they never did. They are without doubt the worst letting agents I have ever come across!

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4. 

   A 1-star review by 'Miss J' 7/4/2009

   Branch:

   95 Great Eastern Street Shoreditch

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'Miss J' rated Nelsons but did not write a review.