MyLondonHome
based on 203 ratings. This website contains 203 user reviews of MyLondonHome.
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Transparent Agent
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MyLondonHome actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.
MyLondonHome have also signed a declaration to maintain public access to open and independent customer feedback and are awarded this best practice transparency profile by AllAgents.
Branch Rankings
| This branch is ranked in the UK |
2 out of 16712 |
| This branch is ranked in London |
2 out of 2932 |
| This branch is ranked in the SW1H area |
1 out of 2 |
Agent Information
MyLondonHome
Multi award-winning central London estate and letting agent.
Offices / Branches
- London - 35 Old Queen Street, Westminster,
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Customer Reviews (Page 4 of 7)
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by 'Michael Mendoza' 24/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ian James and Adam Anker were whom I talked to find the right property to let for me, they were so kind and honest with me, that I really appreciate the service. They understood my need and they weren´t pushy at all, and respected my opinions and what I wanted, and so far they have answered all my questions.
They saved me for an expensive mistake..
Was this review helpful? Yes
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by 'Joseph Chun' 18/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ian was very professional in showing us the property, and did not rush us into making a hasty decision. He helped us follow up with the landlord regarding our questions about the property even though the landlord took a while to respond. Helen and Katie helped us to complete the paperwork quickly so that we could move in as soon as possible. And the check-in went smoothly with Jonathan. Kudos to the team.
Was this review helpful? Yes
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by 'FMY011' 16/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
It is a good agent. I don't have any other agent to compare with, so to be objective, according to my experience, they can always solve my problems in time. But in a very few cases they do not give me any respond, that' the reason I only give them "GOOD".
Was this review helpful? Yes
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1
person found
this helpful.
by 'Ian' 16/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ian and Daniela were very nice people, always worried how to provide the best service and the most suitable alternatives for me. They gave me a proactive client service.
Was this review helpful? Yes
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by 'Ian James' 16/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am happy with his conduct and his understanding to our needs especially with regarding to our deafness. The process of paying the rent upfront went quickly and more importantly smoothly. When we said that we would prefer to pay the whole of a year rent upfront, Ian provided flexibility in allowing us to do, and the process of contacting the landlady was processed to a very satisfied ending as she agreed for us to pay the whole yearly rent in one amount/ go.
I would be happy for Ian to conduct our future property affairs.
Regards
Was this review helpful? Yes
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by '247 WPR' 15/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ian James was absolutely great to deal with. He was professional, and dealt with my queries promptly. Made it easy and truly was always pleasant and punctual.
However, can not say the same about Lisa and Helen which have so far completely ignored my emails re. some serious issues regarding the property.If only everyone was like Ian - life would be much easier!
Big thank you to Ian ( hope rest of My London Home staff follow the same example).Was this review helpful? Yes
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by 'Jeroen' 15/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
MyLondonHome helped me finding a suitable property in a short time.
Thanks for that.Was this review helpful? Yes
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by 'Christian Storch' 14/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great service. Was very helpful.
ChristianWas this review helpful? Yes
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by 'Jon' 14/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I enquired about a couple of properties listed on the MyLondonHome website at 6pm in the evening, expecting the usual "Those aren't *real* properties, they're just so we can get your details", or simply to just be ignored - the normal level of service that I've come to expect from other letting agents.
I was positively shocked when I got a call not 1/2 hour later from Ian James, property consultant at MLH, who talked me through the available properties they had on offer, and discussed my requirements in depth. He then arranged a tour of various properties across London, and thankfully I found one I liked!
The whole process was extremely smooth from start to finish, not what I had come to expect from a lettings agent at all. There were a couple of minor hiccups relating to getting references approved on time, and Ian and the MLH property management team kept me well informed and helped get the issues resolved as quickly as possible.
I'd not hesitate to recommend MLH to anyone looking for property in London, they really are in a class of their own.
Was this review helpful? Yes
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by 'Londoner01' 14/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to recommend Ian, he is timely, courteous, sincere and helpful. Unfortunately not everyone in the office has the same good attitude. Other staff members I dealt with were either ill-prepared, not answering email or late in appointments. Which makes the overall rating only average.
Was this review helpful? Yes
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by 'Fabio' 12/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
My London Home helped us in buying a really nice property. They were very proactive in offering us their help and in solving all different issues. It's an excellent agency and Daniel is definitely a great sales agent. One of the best we dealt with in the last several years. If we want to buy another property in future we will ask his consultancy before anyone else! Very responsive, helpful and brilliant in his job. We would definitely recommend him and this agency to everyone who is interested in buying a property in London !
Was this review helpful? Yes
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by 'Shani Rinetti' 7/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Very professional estate agency. We mainly dealt with Mrs Daniela La Sala who paid extreme careful in findind a flat respondent to our needs. She's one of the best agent I've met in London: helpfull, desposable, friendly.
I truly recommend the agency and the agent.Was this review helpful? Yes
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by 'Adrian Dean' 4/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Attentive, speedy customer service culminating in a succesful let within 2 weeks of my making a decision to rent in London.
Very professional agent looked after all my concerns and negotiated with the landlord regarding rent, break clauses etc.
Would definitely use them againWas this review helpful? Yes
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by 'Archer' 3/1/2012
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Has really nice propaties. Agent handled so nicely, gave good advices, felt comfortable.
Was this review helpful? Yes
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by 'Adam Bloom' 19/12/2011
- Branch:
- 35 Old Queen Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
This incredible team worked in harmony to sell my flat at the requested price and were all constantly on top of the situation at any point, making calls to them simple. We mainly dealt with Daniela La Sala & Steven Herd, who were a delight to have round, making viewings something we looked forward to.. We were tough customers as we were in a position to keep and rent out our flat when we moved and yet they found the right buyer, who was equally happy. I feel that their job requires diplomacy and they displayed it beautifully.
I'm writing this in my new home, smiling at the memories of dealing with such charming and efficient people. Highly recommended.Was this review helpful? Yes
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2
people found
this helpful.
by 'Ksenia' 5/12/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My London Home helped us fining a property in London. Our agent, Daniela La Sala, was very friendly and efficient. After having signed the contract we were given a different agent to take care of us, James Garraway, who in the beginning had some problems with promptly answering our emails (as there were a couple of issues in the flat, due to the landlords who left in a harry day before we moved), but during our further interactions James turned out to be helpful and managed to resolve the issues in the flat.
We also met Jonathan Blake, who was responsible for the inventory check-in and performed the task very well, listing all the small issues the flat has, which will be helpful in long run.
Overall experience with this agency was positive and we might be using them again.Was this review helpful? Yes
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1
person found
this helpful.
by 'David' 24/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
the sales agent (Daniella) was very enthusiastic and offered continued information and advice. it was her persistence that enabled the property to be let for a good price. I would certainly recommend her to anyone.
Was this review helpful? Yes
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by 'JMQ' 23/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We have recently used MyLondonHome to help us find and purchase a London property and we cannot recommend them highly enough. We dealt with Joseph Cadman who was a mine of information about the London property market and was tireless in his efforts to help us with our purchase. He was extremely professional and was always there to offer advice and support.
We will have no hesitation in using MyLondonHome again.Was this review helpful? Yes
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by 'Tal' 22/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I had a fantastic assistance and support from MyLondon once again. The team were efficicent and organised and helped in every step of the way in securing an excellent tenant and and made an easy transition for the tenant moving in. They have been excellent.
Was this review helpful? Yes
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by 'Katie' 16/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The standard provided by My London Home can only be described as exceptional! The information, communication and support service given by Joseph went above and beyond the call of duty! He went out of his way to negotiate what was a difficult path to achieve the sale and in so doing ensured that both parties were supported and more than satisfied with the process! Very well done!
Was this review helpful? Yes
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by 'Christian M H Hockin' 14/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I used MyLondonHome to sell my property within the St Georges Wharf complex and they proved to be excellent, and of a very high standard along with exemplary and exceptional property agency qualities. I would certainly recommend them to anyone looking to sell their property to do so with an extremely successful outfit like MyLondonHome. Specifically I used Joseph Cadman and I have to say, I was hugely impressed with the level of professionalism and service in balance with a terrific personal touch, providing the service that I was looking for in the tough property environment of 2011. Great work My London Home ! Thankyou for selling my property at a very very good price ! Christian M H Hockin.........
Was this review helpful? Yes
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by 'Dr. Liedtke' 5/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We are totally satisfy with My London Home, the best estate agent in London!!! Mr. Andrew Griffith of MyLondonHome has helped us sourced the best property in London and went through all miles to complete the sales transactions. He was very helpful along the way and all queries were timely answered. This made it very easy and smooth for us to compete the sales transaction, especially when we are not living in UK. We are very happy with the property and we are so pleased with the services and professionalism of Mr. Griffith and his team that we are using them to mange our property in London. We trust MyLondonHome and can highly recommend their services. Well Done!
Was this review helpful? Yes
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by 'Melinda' 2/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
I have had business dealings with Georgina of My London Homes for the past 3 years, and in that time have always found her friendly, helpfull and completely competent at her job. To have someone who knows their job inside out is a comfort in times when business is not always easy. Well done Georgina and many thanks.
Was this review helpful? Yes
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by 'John Pramgard' 1/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very pleased with the service from My London Home. We have a lovely new flat in St George Wharf. Even though it's new we have had a few issues with the bathroom and kitchen. This has been taken care of by MLH in a great manner and very quickly.
I would like give some extra credit to my main contact person Lisa Yoshimoto who always revert on my e-mails very quickly and gives me great service.
ThanksWas this review helpful? Yes
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by 'Pietro Sannita77' 1/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I arrived at the beginning of September 2011 in London and I was looking for a flat to rent. I lost a lot of time going around with other agencies that showed me flats not in line with my requirements in terms of budget, location and standard.
In this scenario, I was really positive impressed when I dealt with Daniela, an agent of My London Home. She was really professional and showed me only flats in line with my standards avoiding any useless waste of time. She also helped me with a fair dealing with the landlord and with the finalization of the agreement. I’m going to suggest her for any colleagues that will look for a flat, we need someone really professional to help us in the research of the flat!!Was this review helpful? Yes
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by 'Melinda @ The Oakhouse Partnership' 1/11/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This is our first lettings experience with My London Home and we have nothing but high praise for the Company. They were keen to take on our property and worked diligently to secure a tenant, providing us with regular and constructive comments and feedback along the way. Daniela was efficient and personable and came up with some helpful suggestions in terms of presentation within the property and suitable tenants. I was impressed with the professional manner in which they delt and liased with our previous letting agency. This was most helpful as we are not based in the London area.
Was this review helpful? Yes
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by 'Nick Burt' 31/10/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We recently had some minor maintenance issues in our property. The property management team quickly arranged for their handyman Simon to come round to complete the jobs. His work was fantastic and although he couldn’t complete one of the tasks he gave me advice on who I should speak to. Thoroughly recommended and will use again in the future.
Was this review helpful? Yes
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by 'Nathan' 31/10/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We needed to obtain a landlord's reference for our mortgage application. The bank required a quick turn around time for the landlord's reference and James ensured that this issue was dealt with quickly. I was happy with James' service throughout the process as he was friendly and dealt with the request quickly to ensure there were no delays.
Was this review helpful? Yes
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by 'Andrew Watson' 31/10/2011
- Branch:
- 35 Old Queen Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I was involved in the purchase of a property for my client who lives abroad and thanks to Joseph and the team at MyLondonHome together we were able to overcome many obstacles which could have potentially lead to the sale falling though. I deal with lots of agents and wish they were all as professional and helpful as MyLondonHome, I would have no hesitation in recommending them to anyone who has any sort of property requirements as they will get an excellent service.
Was this review helpful? Yes
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by 'Candice' 28/10/2011
- Branch:
- 35 Old Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have worked with several members of the team at My London Home and they are all extremely friendly and professional. Lisa Yoshimoto has been very helpful and is quick to deal with any queries about the property. Simon the handyman is always able to fix whatever requires fixing! I would definitely recommend this estate agency.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=It is a good agent. I don't have any other agent to compare with, so to be objective, according to my experience, they can always solve my problems in time. But in a very few cases they do not give me any respond, that' the reason I only give them "GOOD"./&display=popup&link=http://www.allagents.co.uk/review/17585/&redirect_uri=http://www.allagents.co.uk/review/17585/ "Share on your Facebook Wall"){kind=logo}
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![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I enquired about a couple of properties listed on the MyLondonHome website at 6pm in the evening, expecting the usual "Those aren't *real* properties, they're just so we can get your details", or simply to just be ignored - the normal level of service that I've come to expect from other letting agents.
I was positively shocked when I got a call not 1/2 hour later from Ian James, property consultant at MLH, who talked me through the available properties they had on offer, and discussed my requirements in depth. He then arranged a tour of various properties across London, and thankfully I found one I liked!
The whole process was extremely smooth from start to finish, not what I had come to expect from a lettings agent at all. There were a couple of minor hiccups relating to getting references approved on time, and Ian and the MLH property management team kept me well informed and helped get the issues resolved as quickly as possible.
I'd not hesitate to recommend MLH to anyone looking for property in London, they really are in a class of their own./&display=popup&link=http://www.allagents.co.uk/review/17515/&redirect_uri=http://www.allagents.co.uk/review/17515/ "Share on your Facebook Wall"){kind=logo}
, but during our further interactions James turned out to be helpful and managed to resolve the issues in the flat.
We also met Jonathan Blake, who was responsible for the inventory check-in and performed the task very well, listing all the small issues the flat has, which will be helpful in long run.
Overall experience with this agency was positive and we might be using them again./&display=popup&link=http://www.allagents.co.uk/review/16032/&redirect_uri=http://www.allagents.co.uk/review/16032/ "Share on your Facebook Wall"){kind=logo}
 was very enthusiastic and offered continued information and advice. it was her persistence that enabled the property to be let for a good price. I would certainly recommend her to anyone./&display=popup&link=http://www.allagents.co.uk/review/15620/&redirect_uri=http://www.allagents.co.uk/review/15620/ "Share on your Facebook Wall"){kind=logo}
