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Estate Agent Central London

MyLondonHome

Agent rating: 4.8 out of 5.0 based on 769 ratings. This website contains 769 user reviews of MyLondonHome.

  • Transparent Agent

  • MyLondonHome actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.

    MyLondonHome have also signed a declaration to maintain public access to open and independent customer feedback and are awarded this best practice transparency profile by AllAgents.

Contact MyLondonHome


Phone:   0207 222 2500

 

Offices / Branches


 
  • (752)
    London - Westminster, 35 Old Queen Street, SW1H 9JA

  •  
  • update branch
Rent your central London Property

Filter Reviews

  • Sales (as a Vendor)38
  • Sales (as a Buyer)76
  • Sales (Prospective customer)6

  • Lettings (as a Landlord)191
  • Lettings (as a Tenant)398
  • Lettings (Prospective customer)20
  • Repair/Property Management1

  • They manage our building5
  • They are our factor2
  • They manage our estate2

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys6
  • Conveyancing4

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This firm is ranked 13 out of 12711 in the UK

Overall Customer Rating

4.81 out of 5.00

  • 761 recommend
  • 8 disapprove

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This branch is also ranked:

1 out of 75
in the SW1 League Tables
3 out of 3758
in the London League Tables
3 out of 21737
in the UK

Agent Information

MyLondonHome is a central London estate agency focused on providing the utmost in professional, transparent and fair customer service. We are proud of our strong morals and have built our business on them; a model we have proven to be the sturdiest of foundations. Our goal has always been not only to become the leading sales and letting agency in central London, but to use an ethical approach at all times. Our diverse range of clients, from individual property owners to large-scale investors, are testament to the fact that our method works.

No photo or video of branch available

Opening Hours

  • Mon: 08:00 - 19:00
  • Tue: 08:00 - 19:00
  • Wed: 08:00 - 20:00
  • Thu: 08:00 - 19:00
  • Fri: 08:00 - 19:00
  • Sat: 09:00 - 17:00
  • Sun: Closed

Registered With

  • OFT
  • DPS
  • TDS
  • GPEA

Areas Covered

SW1PSW1Y
SW1VSW1E
SW1WSE1
SW1HSW1X
SW1AW1T -
W1T - SW3 - W1K - W1USW7 - W1H - W1G - W1W
W1J - SW8

Customer Reviews  (Page 1 of 26)

Page last updated on: 30-Oct-2014 12:40:05

  1. A 5-star review by 'Erim' 29/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Novitt, Michael McDonagh
    Postcode
    SE1
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
     
    Daniel NovittMichael McDonagh

    Unlike my previous experiences with other real estate agencies, My London Home assisted and find a way to solve any problem that has been risen. The team was very helpful and willing to get us going with our new flat. However, I wasn't satisfied with HomeLet as they have outrageous terms.

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  2. A 5-star review by 'Mr and Mrs Pinfield' 28/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Hannah Taylor, Wendy Gould
    Postcode
    SW1
    Experience:
    Would you use the agent again? Yes
     
    Hannah TaylorWendy Gould

    My London Home found us a buyer within a week and worked to our timescale which was important to us. They achieved an excellent price and were available for many phone calls to ensure the process was on track. Hannah Taylor and later Wendy Gould provided an excellent service and regular feedback. Any glitches we encountered were extremely minimal and I would undoubtedly use them again.

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  3. 1
    person found this
    helpful.

    A 5-star review by 'Dr and Mrs Walker' 28/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Staff Member
    Michael Aidoo
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Michael aidoo

    MICHAEL AIDOO IS A VERY PROFESSIONAL aGENT. WE HAVE BEEN VERY IMPRESSED WITH HIS EXCELLENT MANNERS AND RELIABILITY WE HIGHLY RECOMMEND HIM FOR PROMOTION

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  4. A 5-star review by 'James Davies' 23/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    Se1
    Rent PCM
    £1750
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Very hands on, responsive and generally quick. Clearly have a great network. Put forward 3 offers within a short time frame. Also, helpful re suggestions on flat improvements/cleaning etc. generally made my life much simpler - am travelling a lot at the moment so simply have not had time to pop to the flat myself so have found this service very helpful. Totally put Foxtons to shame with service offered and attitude.

    Comments on the Agents fees

    “HAPPY TO PAY THE AGREED FEES DUE TO SERVICE RECEIVED AND RENTAL ACHIEVED.”


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  5. A 5-star review by 'Jeannine McMahon' 22/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Adam Anker
    Postcode
    SW8
    Rent PCM
    £2166
    Experience:
    Would you use the agent again? Yes
     
    Adam Anker

    Adam was very professional and super helpful in getting my flat rented both painlessly and for the asking price. I am very happy with the service and would have no hesitate in recommending MyLondonHome.

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  6. A 4-star review by 'Peter' 22/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Novitt
    Postcode
    W1K
    Rent PCM
    £3500
    Experience:
    Would you use the agent again? Yes
     
    Daniel Novitt

    Our agent was readily available and responded promptly. We highly appreciated his friendly service and effort to undertake construction and repairs.

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  7. A 5-star review by 'Zainab' 21/10/2014

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SE1
    Rent PCM
    £1900
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The services provided by the company were excellent and the agent asigned for the property was really helpful and the response for any enquiry was really in good time

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  8. A 5-star review by 'paolo' 21/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    , London London
    Postcode
    Sw1h
    Rent PCM
    £2380
    Experience:
    Would you use the agent again? Yes
     
    London London

    Overall friendly and professional advice. helpful to understand my needs as a tenant living and already in Westminster area. I would recommend to a friend or any source regarding in this case, to rent a property in central
    London. Thank you.

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  9. View All Comments (1)by Andrew  21/10/2014

    Hi Paolo, Great to hear everything has worked out so well. I hope you enjoy your new home! Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew
  10. A 5-star review by 'DavidBS' 19/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Marko Csokasi
    Postcode
    SE17
    Rent PCM
    £1750
    Experience:
    Would you use the agent again? Yes
     
    Marko Csokasi

    Marko's manner throughout was courteous, respectful, and highly professional. He was organised and efficient and knowledgeable about the properties to be viewed. His colleague too was extremely courteous. I have no hesitation in recommending Marko and MyLondonHome to other of my professional colleagues and friends.

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  11. View All Comments (1)by Andrew  21/10/2014

    Hi David, I am very pleased to hear of your satisfaction regarding Marko. All of our agents work to provide an excellent service which is something that we pride ourselves on. Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew
  12. A 5-star review by 'Maria Byrne' 18/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SW8
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    My London Home has been acting as agent for my portfolio for well over a decade now and I am extremely satisfied with the quality of service that they give.

    In my experience they are always quick to attend to any problems that arise, their accounts are accurate and timely and all the staff that I have dealt with have been helpful and keen to offer good service.

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  13. A 5-star review by 'Kai Zhi TOH' 15/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Quicke
    Postcode
    SE1
    Experience:
    Would you use the agent again? Yes
     
    Daniel Quicke

    Daniel helped me in every field during my tenant days including house maintenance and checking out. He always tried his best to get contact with the landlord so that my problem are solved.

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  14. View All Comments (1)by Andrew  21/10/2014

    Hello, Thank you for your fantastic review. Daniel is very experienced and always strives to provide the best possible service, we are glad you agree. Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew
  15. A 4-star review by 'Abigail' 14/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Novitt
    Postcode
    SE1
    Experience:
    Would you use the agent again? Yes
     
    Daniel Novitt

    Very good attitude and very helpful when we need any information or anything and instant reply.Thank you much appreciated.

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  16. View All Comments (1)by Andrew  21/10/2014

    Hi Abigail, Thank you for this great review. I am very pleased of your great satisfaction with Daniel. Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew
  17. A 5-star review by 'colg42' 8/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Adam
    Postcode
    SW18
    Rent PCM
    £2300
    Experience:
    Would you use the agent again? Yes
     
    Adam

    Adam is very responsive and understands the needs of his clients. He provided quick and thorough answers to questions, followed up with the landlord on our concerns and always seemed to understand our perspective. A reliable and professional agent.

    Comments on the Agents fees

    “HIGH FEE FOR RESERVATION IN ADDITION TO DEPOSIT SEEMS UNNECESSARY. AS A LANDLORD MYSELF, I WOULD NOT CHARGE THIS.”


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  18. A 5-star review by 'Rebecca' 7/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Adam
    Postcode
    co6
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
     
    Adam

    A refreshing change to speak to an estate agent who keeps their promises!

    Adam is very patient easy to speak to and makes an effort to keep you informed of progress. Would recommend.

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  19. View All Comments (1)by Andrew  21/10/2014

    Hi Rebecca, Thank you for your very kind words. We are always honest and transparent to make sure that you can feel rest assured that we are doing the best we can to give you a market leading service. Thank you for using MyLondonHome and I hope we can be of continued service. Kind regards, Andrew Managing Director
  20. A 5-star review by 'Florian S.' 2/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Adam Carter
    Postcode
    SW11
    Rent PCM
    £735
    Experience:
    Would you use the agent again? Yes
     
    Adam Carter

    After being disappointed by an other letting agency, a friend of mine recommended me to contact My London Home and Adam Carter in particular. I must say that I have been pleasantly surprised to find in Mr Carter a professional and dedicated agent who was extremely reactive to all my demands on a Saturday afternoon.
    When different other agents let me waiting for ages before replying to my emails or calling me back, Adam Carter went back me in a very timely manner.
    For all these reasons, I warmly recommend the agency My London Home and in particular Mr Adam Carter.

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  21. A 5-star review by 'Apoorva' 1/10/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Novitt
    Postcode
    se1
    Rent PCM
    £1842
    Experience:
    Would you use the agent again? Yes
     
    Daniel Novitt

    Daniel is a veteran property manager who can resolve issues swiftly and correctly the first time. He is also polite and fair - I think both the landlord and the tenant appreciate this. I would recommend his service.

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  22. A 5-star review by 'Hadeel' 30/9/2014

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    sw8
    Rent PCM
    £1993
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I am pleased to write this review about the agent as well as the staff I dealt with was really convenient and helpful. Excellent organized connection between the tenant and the landlord when there was some issues to repair. Additionally, fast management in problems such as: electrical repairing, and replacement pieces of furniture (Sofa, armchair, and refrigerator) when needed.

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  23. A 5-star review by 'Clement' 26/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Wendy Gould
    Postcode
    SE1
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
     
    Wendy Gould

    I selected MyLondonHomes out of about five reputable agents around London to sell my property because of their profile that I found on the internet, none introduced them to me. I did not regret my choice as my sale, anchored by Wendy Gould and Hannah Taylor, went swiftly, smoothly and stress free than I had expected. Unbelievably, MyLondonHome sold the property within 14 days of instructing them. I was living in the house with my family while trying to sell and so I was concerned about having to go through numerous inspections. I was wrong, Wendy arranged only one inspection with several... (read more)

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  24. A 5-star review by 'Caroline' 25/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    n51d
    Rent PCM
    £1650
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Fantastic service from Daniel. He's always been prompt in dealing with issues and replacing items within the property. He's particularly polite and friendly and a pleasure to deal with.

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  25. A 5-star review by 'Thiago Marini' 23/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Adam Anker
    Postcode
    SW1P
    Rent PCM
    £1365
    Experience:
    Would you use the agent again? Yes
     
    Adam Anker

    Excellent professional, kind and objective. Adam was very attentive and guided us very well through the process of renting the property.

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  26. A 4-star review by 'Peter Bertorelli' 21/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Adam Carter
    Postcode
    SW1
    Rent PCM
    £325
    Experience:
    Would you use the agent again? Yes
     
    Adam Carter

    Adam has secured a new tenant with no void period in normally what is a difficult period to let (November). Good work.

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  27. A 5-star review by 'Dr Tarun Gupta' 21/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Adam Carter
    Postcode
    Se1
    Rent PCM
    £1600
    Experience:
    Would you use the agent again? Yes
     
    Adam Carter

    Adam provided a thoroughly professional and fantastic service with helping to find a tenant.
    He appreciated my concerns and updated me constantly re progress with offers and helpful suggestions. He has the enthusiasm and determination to succeed.

    I have no hesitation in recommending him as a top Agent and am sure we will work together again.

    Dr Tarun Gupta
    GP

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  28. 1
    person found this
    helpful.

    A 5-star review by 'Mariam J' 21/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Michael Aidoo
    Postcode
    Sw1
    Rent PCM
    £1950
    Experience:
    Would you use the agent again? Yes
     
    Michael aidoo

    Michael has been very helpful throughout my moving process. I had a minor issue and it was quickly sorted out.I have dealt with an estate agent in the past and they war not as good as my London homes. Micheal is a great assat to my London homes. I will tell all my friends to use him

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  29. A 5-star review by 'Obaid' 20/9/2014

    Branch:
    No branch selected
    Services:
    Lettings (as a Landlord)
    Staff Member
    Kristina Pascuzzi
    Postcode
    W2
    Rent PCM
    £4700
    Experience:
    Would you use the agent again? Yes
     
    Kristina Pascuzzi

    Kristina Pascuzzi provided very caring, friendly and professional letting services for my property and found a tenant in less than a week from property handover date.
    She negotiated good letting terms like six months upfront payment.
    She also helped me to deliver furniture to the property while I am overseas, everything went very well and beyond my expectations,
    I found Kristina Pascuzzi very supportive indeed especially I was out of UK.

    Comments on the Agents fees

    “FEES ARE REASONABLE AND ACCEPTABLE GIVEN THE LEVEL OF CUSTOMER SERVICE, TENANT FINDING TIME FRAME BEING SO SHORT, ETC”


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  30. 1
    person found this
    helpful.

    A 5-star review by 'K' 19/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kelly Scott
    Postcode
    SE1
    Experience:
    Would you use the agent again? Yes
     
    Kelly Scott

    Kelly has been very helpful during the tenancy and also during the end of tenancy. She has made things so easy , there was just no stress. I'll definitely contact My London Home in future for letting/sales. Stayed in the property for 3.5 yrs and never had any issues with the property or dealing with My london Home.
    Thanks for all the help and keep up the good work.

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  31. A 5-star review by 'Maria Fernandes' 17/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel
    Postcode
    SW1P
    Experience:
    Would you use the agent again? Yes
     
    Daniel

    Daniel responded - as always - very quickly and efficiently to our request for help in fixing the water boiler. He understood the urgency of our request (struggling with cold water for the past few days) and acted promptly (we sent an email in the morning and at 1 pm had already someone at our flat fixing the problem). Daniel is always very professional and courteous in his dealings with us so overall very pleased.

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  32. A 5-star review by 'Rawan1' 17/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Quicke
    Postcode
    Sw82
    Rent PCM
    £1460
    Experience:
    Would you use the agent again? Yes
     
    Daniel Quicke

    Daniel has been extremely helpful and understanding thought out my whole moving In period. I had a few queries and issues with with the landlord and Daniel made sure that he got all the messages across and dealt with all the issues, e.g. Removing the bed from
    The flat and other items that were not needed. He always replied to my emails and returned phone calls efficiently. Very professional attitude. Very happy with the service.

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  33. A 5-star review by 'Gaurav' 17/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SE1
    Rent PCM
    £1650
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Overall very good service, meeting on time, keeping us informed and trying their best to provide excellent services. Liaising with us properly. Very much happy with services provided.

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  34. A 5-star review by 'Chantal' 16/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SE1
    Rent PCM
    £2380
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Adam was very good at persuading me to instruct him for the letting (!) and in getting the flat marketed in double quick time. A suitable tenant was found almost immediately. Faultless service.

    Dan took over once the tenant had been found and was very efficient at dealing with the negotiations over the tenancy agreement and very helpful to me in getting the flat ready for the start date. Friendly, very prompt responses; proactive; excellent service.

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  35. A 4-star review by 'Shaun' 16/9/2014

    Branch:
    35 Old Queen Street (Westminster) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kelly Scott
    Postcode
    SE1
    Rent PCM
    £2065
    Experience:
    Would you use the agent again? Yes
     
    Kelly Scott

    Kelly is pro-active, courteous and responsive. She is good at keeping me updated with the status of items that need to get fixed. All in all, Mylondonhome are the most professional, customer-service orientated agency I have dealt with in the UK

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