Estate Agent Central London
  • Daniel Quicke
    Daniel Quicke
  • Hannah Taylor
    Hannah Taylor
  • Lisa Yoshimoto
    Lisa Yoshimoto
  • Adam Anker
    Adam Anker
  • Andrew Griffith
    Andrew Griffith
  • Thomas Meilak
    Thomas Meilak
  • Tom Gilchrist
    Tom Gilchrist
  • Natalie Pringle
    Natalie Pringle
  • Michael Baugh
    Michael Baugh
  • Amy Carpenter
    Amy Carpenter
  • Steven Herd
    Steven Herd
  • Marija Vanaga
    Marija Vanaga
  • upload your photo
    Maciej Rutkowski
  • upload your photo
    Lara Ogbara
  • Billy Hayes
    Billy Hayes
  • Wendy Gould
    Wendy Gould
  • Christian Barr
    Christian Barr
  • Ellis Street
    Ellis Street
  • Jack  Warren
    Jack Warren
  • Adam  Carter
    Adam Carter
  • Adam Mickish
    Adam Mickish
  • Adam Solomons
    Adam Solomons
  • Luke Ormerod
    Luke Ormerod
  • Sami James
    Sami James
  • George Chambi
    George Chambi
  • Alex Tindall
    Alex Tindall
  • Thomas Scott
    Thomas Scott
  • Laila Braam
    Laila Braam
  • Elliot Rainbow
    Elliot Rainbow
  • upload your photo
    Lauren Octave
  • Piroska Koch
    Piroska Koch
  • Matthew Ross
    Matthew Ross
  • upload your photo
    Thomas Barratt
  • upload your photo
    Remzi Halil
  • Charles Jordan
    Charles Jordan
  • upload your photo
    Sebastian Gordan
  • upload your photo
    Sarah Murphy
  • upload your photo
    Joshua Bassi
  • Bradley Hever
    Bradley Hever
  • upload your photo
    Kristina Pascuzzi
  • claim your profile
    Roma Varna
  • claim your profile
    Fiona Cuthbertson
  • claim your profile
    Jennifer Boardman
  • Arran Sterling
    Arran Sterling
  • claim your profile
    Fatma Azakli
  • claim your profile
    Maciej Rutcowski
  • claim your profile
    Mitch Oakman
  • claim your profile
    Jack Miles
MyLondonHome, founded in 2002, are an award winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth. We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise. There are plenty of career opportunities at MyLondonHome as we are a very driven company who look to innovate and grow as much as possible. Our employees are passionate and determined but also very personable. We also regularly participate in charity activity where the whole company can get involved in one way or another. Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.


Areas covered
  • SW6, SW8, SW9, SW11, SW18
  • N1
  • W2, W14, WC1N, WC2
  • N7
  • E1, E14, EC1, EC2, EC4
  • NW1
  • SE1
  • SE11
  • SE16
  • SE17
  • SW1
  • SW3
  • SW4

 
Feb 06,2016
Minithumbup
By: 'Andrew and Annie'
Feb 06,2016
Featured Review
0 people found
this helpful
Tom was amazing from start to finish. He was professional, courteous and respected our input, he gave an accurate market appraisal and was happy to involve our thoughts and ideas in the process, keeping us in the loop. He was always calm and friendly and we would highly recommend him! He is a real quiet achiever! Thanks Tom for everything!...
read full review
Comment on agent fees
Seemed to be middle of the road on what we were quoted but he came up with the goods so excellent value for what we paid!
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'John C'
Feb 04,2016
Featured Review
0 people found
this helpful
Tom delivered exceptional service when I sold my property late last year. Very refreshing given some average to poor service I had received from other London based agents. When issues arose, Tom was quick to identify other professionals who could assist and drive through the transaction. Without this attention the transaction could have been prolonged or even fallen through. I'm now looking for another property to purchase and Tom again has thrown himself into this challenge and has presented o...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'Eva'
Feb 04,2016
Featured Review
0 people found
this helpful
Jack has done an excellent job with my recent rental request. He was efficient, available outside of work hours and tried his best to secure my property. I would highly recommend his services to anyone who is looking for a new home....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'chris'
Feb 04,2016
Featured Review
0 people found
this helpful
From Start to finish Tom was excellent. Having had problems with other EA I know what good ones look like. Highly recommended Many Thanks Tom...
read full review
Comment on agent fees
ok
Was this helpful? Yes
Feb 03,2016
Minithumbup
By: 'Marie Claire Rogerson'
Feb 03,2016
Featured Review
0 people found
this helpful
I cannot recommend Tom and My London Home enough. Without him I probably wouldn't have got my flat purchase through. He went above and beyond in assisting me with the myriad issues that kept cropping up and basically did the job of an extra solicitor! You hear all sorts of stories about estate agents, so it's incredibly refreshing to come across one who genuinely is not only good at his job but takes pride in helping customers on both sides of the sale of a house. Thanks Tom!...
read full review
Comment on agent fees
The fees were very reasonable. No complaints as he went above and beyond .
Was this helpful? Yes
Feb 06,2016
Minithumbup
By: 'Andrew and Annie'
Feb 06,2016
0 people found
this helpful
Tom was amazing from start to finish. He was professional, courteous and respected our input, he gave an accurate market appraisal and was happy to involve our thoughts and ideas in the process, keeping us in the loop. He was always calm and friendly and we would highly recommend him! He is a real quiet achiever! Thanks Tom for everything!...
read full review
Comment on agent fees
Seemed to be middle of the road on what we were quoted but he came up with the goods so excellent value for what we paid!
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'chris'
Feb 04,2016
0 people found
this helpful
From Start to finish Tom was excellent. Having had problems with other EA I know what good ones look like. Highly recommended Many Thanks Tom...
read full review
Comment on agent fees
ok
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'Eva'
Feb 04,2016
0 people found
this helpful
Jack has done an excellent job with my recent rental request. He was efficient, available outside of work hours and tried his best to secure my property. I would highly recommend his services to anyone who is looking for a new home....
read full review
Comment on agent fees
NA
Was this helpful? Yes
Feb 04,2016
Minithumbup
By: 'John C'
Feb 04,2016
0 people found
this helpful
Tom delivered exceptional service when I sold my property late last year. Very refreshing given some average to poor service I had received from other London based agents. When issues arose, Tom was quick to identify other professionals who could assist and drive through the transaction. Without this attention the transaction could have been prolonged or even fallen through. I'm now looking for another property to purchase and Tom again has thrown himself into this challenge and has presented o...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 03,2016
Minithumbup
By: 'Marie Claire Rogerson'
Feb 03,2016
0 people found
this helpful
I cannot recommend Tom and My London Home enough. Without him I probably wouldn't have got my flat purchase through. He went above and beyond in assisting me with the myriad issues that kept cropping up and basically did the job of an extra solicitor! You hear all sorts of stories about estate agents, so it's incredibly refreshing to come across one who genuinely is not only good at his job but takes pride in helping customers on both sides of the sale of a house. Thanks Tom!...
read full review
Comment on agent fees
The fees were very reasonable. No complaints as he went above and beyond .
Was this helpful? Yes
Jan 29,2016
Minithumbup
By: 'Fabrizio Montanari'
Jan 29,2016
0 people found
this helpful
I usually hate looking for flats and paperwork. Alex was great. After a short conversation on the phone he sent me a selection of properties that related to the description I had given him. A few days later we saw the properties and sealed the deal. There was no waste of time with random properties, nor misunderstanding. He explained everything as it was and tried to find a way to compromise between my needs, the agency and the landlord. I totally recommend him!...
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Was this helpful? Yes
Jan 29,2016
Minithumbup
By: 'YM'
Jan 29,2016
0 people found
this helpful
Mitch was extremely helpful in arranging viewings and he went the extra mile to make it as easy as possible for me with a baby and a buggy. He was very polite, proactive and - what I find unique - he carefully listened to our needs and selected a next property to view that was a great match. I have not had this experience with other agencies before. I felt looked after from start to finish. Thank you....
read full review
Was this helpful? Yes
Jan 28,2016
Minithumbup
By: 'Karen Strang'
Jan 28,2016
0 people found
this helpful
Thomas Barratt at MyLondonHome has been extremely helpful in helping me find a flat in London while I have been in Sydney. It is always tricky organising a flat from another country. He has answered quickly, offered video tours (unasked), and has been very patient with a multitude of questions from me. I would have no hesitation in recommending him as an agent as he has made the whole process as hassle free as possible....
read full review
Comment on agent fees
Fees are all clearly stated before commitment. Standard fees for London.
Was this helpful? Yes
Jan 28,2016
Minithumbup
By: 'Jonathan Haas'
Jan 28,2016
0 people found
this helpful
Jennifer is very polite, honest and efficient - great to work with. She's incredibly helpful and forthcoming. Viewed the flat in the morning and had everything signed by the afternoon. Highly recommend her as your contact....
read full review
Comment on agent fees
Average.
Was this helpful? Yes
Jan 28,2016
Minithumbup
By: 'Muz'
Jan 28,2016
0 people found
this helpful
Very helpful and attentive agent. His response was swift and I had a viewing arranged the day after I listed my property on the market!...
read full review
Was this helpful? Yes
Jan 28,2016
Minithumbup
By: 'B'
Jan 28,2016
0 people found
this helpful
It was our time time going letting a property and Maj was very patient in explaining all the facts and figures. We have probably asked far more questions than the typical landlord but Maj answered them professionally and in simple terms....
read full review
Was this helpful? Yes
Jan 27,2016
Minithumbup
By: 'theviking'
Jan 27,2016
0 people found
this helpful
Excellent service by Thomas, he is fast, kind and precise. Was speedy to get back with information after viewing property....
read full review
Was this helpful? Yes
Jan 26,2016
Minithumbup
By: 'Remi Okunlola'
Jan 26,2016
0 people found
this helpful
Daniel Quicke and the rest of the team at MyLondonHome make property management a pleasurable experience. I deeply appreciate their hard work, commitment to placing my properties in rent and their attentiveness to my issues as landlord as well as their great communication of issues that are uniquely of tenants. Remi...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Jan 25,2016
Minithumbup
By: 'Y&C'
Jan 25,2016
0 people found
this helpful
During the last 3 weeks Jennifer has been a good partner in helping us find a property to let. She was effective, patient, discreet and efficient in her communication and dealings, and always with a smile!...
read full review
Was this helpful? Yes
Jan 22,2016
Minithumbup
By: 'N'
Jan 22,2016
0 people found
this helpful
I have found my perfect flat and all thanks goes to Kristina. She has been very kind and patient with us from the beginning till the end. I've had a good experience with mylondonhome and I would recommend their services....
read full review
Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Alberto'
Jan 21,2016
0 people found
this helpful
I have been looking for a flat that suits me for a while!!! I was desperste because all the flats i have seen were disgustin! Untill i found my london home and special tomas barrat! He listened to me and my needs. Tomas found me the perfect flat!im very happy in here so i want to thank him to ve so profesional and good on his job!...
read full review
Comment on agent fees
It could be cheaper. But is not very expensive compared with others agents
Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Claudia Chang'
Jan 21,2016
0 people found
this helpful
My family and I have rented two amazing properties through Jack. He was very helpful and knowledgable regarding the properties. Jack knew exactly what we wanted thus saving us time during our property search. We are currently marketing a property with the help of Jack and we are confident that he will find us a suitable tenant....
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Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Jorge B'
Jan 21,2016
0 people found
this helpful
Kristina was amazing. She very quickly founded a property in London that suited for us and worked efficiently with the Landlord to find the best price for both of us. I had tried other Agencies initially who failed miserably. My London Homes were everything the other Agency should aim form. Prompt, professional and efficient. Thanks Kristina!...
read full review
Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'AT100'
Jan 21,2016
0 people found
this helpful
Jack has provided a great service throughout the process, his team were very supportive and resolved all the issues I have faced when searching for the property to let. Always pleasant and prompt to deal with - I can 100% recommend Jack and his team at MyLondonHome....
read full review
Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Anastasia'
Jan 21,2016
0 people found
this helpful
Thomas was very helpful and organized,in contrast to many other agents,he got very quickly what we were looking for and offered us lots of options. Very friendly and understanding. Thanks a lot!...
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Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Tim Jupp'
Jan 21,2016
0 people found
this helpful
we have never purchased a reassignment property before and Bradley explained everything to us in great detail, taking the time to answer my sometimes dumb questions so that I fully understood. Thanks again Bradley for your assistance, Tim Jupp...
read full review
Was this helpful? Yes
Jan 20,2016
Minithumbup
By: 'leechap'
Jan 20,2016
0 people found
this helpful
We have had an excellent experience of MyLondonHome from start to finish and would highly recommend them. Jennifer was the first to respond to an online query out of a number of other estate agents and included the widest range of properties that met our requirements. In a follow-up phone call, she provided helpful information and was flexible in arranging property viewings. On the day of our viewings, Jennifer made my partner and I feel as though nothing was too much trouble - even arranging...
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Was this helpful? Yes
Jan 20,2016
Minithumbup
By: 'omernebil'
Jan 20,2016
0 people found
this helpful
I found my new studio apartment with the help of MyLondonHome. Jennifer from MyLondonHome provided an excellent service during the rental process, with prompt and clear answers to my queries. On the house seeings, she was there on time and answered all the questions about the apartment. Since my move in, MyLondonHome promptly responds to my queries about the maintenance and utility bill arrangements. They even gave me a kind call after the first month of my move-in and asked if I was experiencin...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 19,2016
Minithumbup
By: 'london_viking'
Jan 19,2016
0 people found
this helpful
Thomas was very helpful in giving all the details of the property I was interested in. Always available on the phone and his responses via e-mail were prompt. Helped with information and details....
read full review
Comment on agent fees
market standard I guess.
Was this helpful? Yes
Jan 19,2016
Minithumbup
By: 'Ahmed Alsayed'
Jan 19,2016
0 people found
this helpful
I had an excellent renting experience with Thomas. He was able to arrange viewings for all the properties I wanted to view within hours after I first contacted him. I was also happy with the speed of the negotiations and contract signature process....
read full review
Was this helpful? Yes
Jan 17,2016
Minithumbup
By: 'Paras Shah'
Jan 17,2016
0 people found
this helpful
Sarah was thoroughly professional throughout my engagement with her. I had three other agencies marketing my property, and none were really proactive. Sarah was - always keeping me updated - and eventually successfully let my property. Well done My London Home - and Sarah...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
Jan 15,2016
Minithumbup
By: 'Out of this world customer service!'
Jan 15,2016
0 people found
this helpful
Laila is a very dynamic and amiable person, that knows how to get things done by listening to what customers need / want. These attributes are never to be overlooked in a state agent, as they encompass the formula to success in this business vertical. To elaborate, the attention to detail Laila has given to find our new home was remarkable. Each conversation, each e-mail, each commentary or feedback really counted, and at the end of the day added up to the superb experience that we had. Needless...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 11,2016
Minithumbup
By: 'Pam'
Jan 11,2016
0 people found
this helpful
Maciej was polite and always answered queries and calls. He kept me well informed throughout the process. He was not pushy....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 08,2016
Minithumbup
By: 'FM'
Jan 08,2016
0 people found
this helpful
Bradley was very quick and efficient to find me a buyer for my property that came close to my asking price. Wendy has been invaluable in servicing completion of contracts and has excellent customer service skills. She is personal, fair and genuinely cares that her Clients are happy. She is also incredibly prompt to respond and follows up appropriately. Wendy is the reason why I have stuck to MyLondonHome for any property transaction....
read full review
Comment on agent fees
Average
Was this helpful? Yes
Jan 08,2016
Minithumbup
By: 'Neil'
Jan 08,2016
0 people found
this helpful
Jennifer was a pleasure to deal with from start to finish. She went above and beyond what you would expect and made sure that I felt looked after and was comfortable with the process of renting a flat. She quickly understood my requirements and provider me with opportunities to review on ly properties that were relevant to me. She took ownership followed up and ensured that everything I requested was dealt with. Thanks Jennifer a great service all round....
read full review
Comment on agent fees
Fees in line with my ecpectations
Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
221 1 490 10 69 0 100 0 88 0

Job vacancies

Please see a list of jobs available
Lettings Negotiator
Central London - 14000
Lettings Negotiator required in Westminster

Sales Negotiator
City of London - Negotiable
Sales Negotiator needed for our Central Westminster Office

Lettings Negotiator
City of London - Negotiable
Lettings Negotiator required for our City and Docklands office

Valuation Specialist
South West London - Negotiable
Valustion Spcialist needed for out Central Westminster office

Sales Negotiator
City of London - Negotiable
Sales Negotiator needed for our City and Docklands office

New Homes Sales Negotiator
South West London - Negotiable
New Homes Sales Negotiator needed for our Westminster Office

The Estate Agents Academy
South West London - OTE 55000 year 1
The Estate Agents Academy - The teianing programme that kick starts your career

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Tenant Fees
MyLondonHome are members of The Property Ombudsman (TPO) and The Association of Residential Letting
Agents (ARLA).
Administration fee
£210.00 (inc VAT)
• Processing the application and associated paperwork
• Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from
current or previous employers/landlords and any relevant information to assess affordability).
• First guarantor reference
• Drawing up tenancy agreement

Renewal fee
£72.00 (inc VAT) (An optional £5.00 charity donation to CentrePoint is included)
• Negotiation of new rent
• Drawing up renewal agreement

Change of Occupancy fee
£210.00 (inc VAT)
• Processing the application and associated paperwork
• Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from
current or previous employers/landlords and any relevant information to assess affordability).
• Drawing up tenancy agreement

Check Out
Studio - £180.00 (inc VAT)
1 bed - £180.00 (inc VAT)
2 bed - £222.00 (inc VAT)
3 bed - £252.00 (inc VAT)
4 bed £276.00 (inc VAT)
5 bed £288.00 (inc VAT)
• Inventory clerk to meet the tenant at the property for at least 1 hour
• To compile a detailed report comparing it against the inventory.
• Make any amendments to the report should the tenant address them within 10 days of receiving the report
• Liaise between both tenant and landlord to negotiate dilapidations.

Early termination fee
Cost of the new Inventory and Check in

Breach of tenancy agreement fee
£25.00 (inc VAT)
• Draw up letter relating to the breach of the tenancy agreement
• Post letter to the tenant

Returned payment fee
£25.00 (inc VAT)
• Covers any bank charges MyLondonHome may incur

Professional cleaning fee
Studio - £282.00 (inc VAT)
1 bed flat - £312.00 (inc VAT)
2 bed flat - £336.00 (inc VAT)
2 bed flat with en suite - £360.00 (inc VAT)
3 bed flat - £390.00 (inc VAT)
3 bed flat with en suite -£420.00 (inc VAT)
1 bed house - £366.00 (inc VAT)
2 bed house - £396.00 (inc VAT)
2 bed house with en suite £432.00 (inc VAT)
3 bed house £456.00 (inc VAT)
3 bed house with en suite £522.00 (inc VAT)
• Only to be charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy
________________________________________




Landlord Fees
Management Fee
14.4% (Inc VAT)
• Provide a market valuation
• Agreeing a market price
• Providing sales and Marketing
• Accompanying potential tenants to the property on viewings
• Collect and remit the monthly rent
• Provide the landlord with a monthly invoice
• Pursue non-payment of rent and provide advice on rent arrears actions
• Deduct commission and other works
• Advise all relevant utility providers of changes
• Undertake one inspection visit per annum and notify landlord of the outcome
• Arrange routine repairs and instruct approved contractors
• Hold keys throughout the tenancy term
• Serve notice at the end of the tenancy should both parties not wish to renew
• Make any HMRC deductions and provide the landlord with the NRL6 (if relevant)

Deposit fee
£42.00 (inc VAT)
• Register landlord and tenancy details and protect the security deposit with a Government-authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the start of the tenancy
• This is to be paid at the start of each renewal throughout the duration of the tenancy

Inventory
Studio - £150.00 (inc VAT)
1 bed - £150.00 (inc VAT)
2 bed - £198.00 (inc VAT)
3 bed - £234.00 (inc VAT)
4 bed £258.00 (inc VAT)
5 bed £276.00 (inc VAT)
• To attend the property prior to the check in and take photos and detailed the condition of the property
• To compile a very detailed report which is provided to the tenant at check in

Check In
Studio - £96.00 (inc VAT)
1 bed - £96.00 (inc VAT)
2 bed - £108.00 (inc VAT)
3 bed - £120.00 (inc VAT)
4 bed £132.00 (inc VAT)
5 bed £144.00 (inc VAT)
• Inventory clerk to meet the tenant at the property for at least 1 hour
• Walk through the property with the tenant discussing the report and the property
• Inventory Clerk to point out appliances and show them how to use each one
• Make any amendments to the report should the tenant address them within 10 days of receiving the report

Renewal fee
14.4% (inc VAT)
• Review rent in accordance with current prevailing market conditions and advise the landlord of the current
valuation
• Negotiate the new rent with tenant
• Direct the tenant to make payment change as appropriate v
• Draw up the tenancy agreement and provide to all parties for signature

Additional property visits
£72.00 (inc VAT)
• Arrange visit with the tenant
• Inventory Clerk to attend to the property and compile a report on the condition of the property v
• Provide report to both landlord and tenant
• Advise both landlord and tenant if there are any improvements required


Termination of Management
24% (inc VAT) for one duration of the remaining term
• Action written notice received via the landlord 3 months prior to terminating

Energy Performance Certificate
£66.00 (inc VAT)
• Completion of an Energy Performance Assessment and issue of an Energy Performance Certificate
• The payment is made to the Energy Performance Assessor

Gas Safety Certificate
£108 (inc VAT)
• Carrying out a Gas Safety Inspection and issuing a Gas Safety Certificate
• The payment is made to the gas safety engineer
Created at 10:37 AM 06/01/2016. Last updated at 10:37 AM 06/01/2016 by allAgents


Complaints Procedure

MyLondonHome Complaints Procedure MyLondonHome strives to maintain the highest standards of customer service and have built our reputation based upon our integrity and dedication to providing the best service for our clients and customers. If you feel that we have fallen below expected standards then please let us know as soon as possible. We’ll do our best to put things right so that you can continue enjoying your experience working with MyLondonHome again. We will of course use any feedback given to improve our service wherever we can. We are fully committed to addressing all complaints, fully and fairly within the timeframes prescribed in our procedure. We will always respond to you in writing and ensure that you are given a comprehensive explanation into the investigation we have carried out as well as the conclusions we have come to. When we receive your complaint it will be assigned to the Manager of the department you have a complaint regarding. The Manager will ensure that they contact you in writing to explore the concerns raised further and to present a resolution. If after liaising with the Manager you are not satisfied that the complaint has been dealt with appropriately then you can request that it is looked at by a Director of the business. The assigned Director will investigate the complaint and the measures taken to reach a resolution taken up until that stage. They will respond in writing outlining their findings and the proposed solution that can be offered by the business. Should you be dissatisfied once a Director has dealt with your query then you can request that the complaint is given direct attention by the Managing Director of the business. This escalation will only occur in the most serious of cases where the steps taken have wholly failed to identify and address the issues encountered. We feel certain that due to our passion for providing the highest standards of service and customer care we will be able to resolve your complaint through our internal process. In the unlikely event that your complaint is not resolved during this process then you should refer the issue to the Property Ombudsman who is an independent body providing fair and reasonable resolutions to disputes between members of the public and estate agents who have registered with the TPO (The Property Ombudsman) under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Details on how to submit a complaint can be found on the website of the Property Ombudsman http://www.tpos.co.uk/ Below you can find the procedure and steps to be taken should you wish to make a complaint to MyLondonHome. Following this process will ensure that your concerns can be addressed as quickly and as efficiently as possible. 1. Raise your complaint with your Property Manager or Property Consultant handling your case. 2. If the Property Manager/ Property Consultant cannot resolve the issue for you please email the Manager of the department concerned. Sales: Adam@MyLondonHome.com Lettings: Daniel@MyLondonHome.com Property Management: Lisa@MyLondonHome.com Inventory and in-house Property Maintenance: Lisa@MyLondonHome.com & Dean.Gowers@MyLondonHome.com Accounts: Aaron.Jameson@MyLondonHome.com 3. The Manager will acknowledge your complaint in writing within 3 working days and start an investigation. 4. A written outcome of the investigation will be sent to you within 15 working days of the receipt of your initial complaint, in line with The Property Ombudsman guidelines. 5. If you are not satisfied with the written outcome from the Manager of the department please email our Managing Director Andrew Griffith MD@MyLondonHome.com. 6. The Managing Director will then respond to you with a statement of the final view of the matter within 15 working days of receipt. 7. If your issue has still not been resolved please contact The Property Ombudsman, an independent service whereby fair and reasonable resolutions can be provided to disputes between members of the public and Estate Agents. http://www.tpos.co.uk/
Created at 8:40 AM 04/10/2013. Last updated at 10:37 AM 06/01/2016 by allAgents
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Westminster London
35 Catherine Place, London SW1E 6DY
(977)

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