Morgan Randall
based on 252 ratings. This website contains 247 user reviews of Morgan Randall.
Agent Information
Morgan Randall
Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback, both positive and negative to ensure that we are continually improving our service to all our customers. We are a dynamic and fast growing organisation and as such we are constantly reviewing our systems so that our levels of customer service are always superior to that of our competitors. Our customers are valued and recognised as the most important part of our business, without whom we would not be able to achieve our great success.
Offices / Branches
Morgan Randall has not joined our 'transparent agent' scheme yet.
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Customer Reviews (Page 0 of 9)
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by 'Ant' 25/5/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having dealt with other lettings agents i was pleasantly surprised with my Dealings with Irfan from Morgan Randall, he clearly understood what I was looking for as a Landlord, he was professional and very interested in what i had to say, i will be using Irfan for some of my other properites that are becoming vacant soon
Was this review helpful? Yes
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by 'Voula' 25/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ronnie was fab. She's exactly what every agent should be like. Ronnie listens to what her clients want and makes sure that she gets it for them. She showed us three properties - all of which had everything we asked for. We haven't decided on what to get yet but that's no fault of Ronnie's as she's done everything we asked of her. Morgan Randall needs to hang on to her - she's a valuable asset to any estate agent.
Was this review helpful? Yes
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by 'Estelle' 23/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
I have just let my apartment through Ash @ Morgan Randall. I have now got great tenants which are secured for two years - Everything went seamlessly well, I was informed on every development through out the process of letting my apartment out. I know many other landlords in the area and will definitely recommend the service that Morgan Randall provide.
Was this review helpful? Yes
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by 'Stefano' 22/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sara Sacofsky
- Experience:
- Would you use the agent again? Yes
Sara proved to be very professional, helpful and kind.
Available to accommodate our requests and willing to understand our needs, she helped us in the difficult search for a place where to live.Was this review helpful? Yes
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by 'Nigel' 21/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Daniel provided good coverage of a number of properties in the area at the same time looking to push the boundaries of choice, he listened to what was required and spent a lot of time ensuring that I had good options in choosing a property, eventually finding a really nice place to rent.
Was this review helpful? Yes
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by 'Fiona' 19/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been impressed by the consistently high level of services from this branch. Staff members are helpful, prompt and dedicated to clients. Daniel has let my properties twice and on both occasions he managed to achieve good rents for me. I would recommend this branch and Daniel to anyone who is looking to let or rent in the Canary Wharf area.
Was this review helpful? Yes
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by 'Arthur D' 17/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew House
- Experience:
- Would you use the agent again? Yes
Matthew House has been amazing with mine and my wife's property search. He actually listened to us (unlike many other agents we have dealt with) and did not waste our time. Well done Matthew!
Was this review helpful? Yes
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by 'Dainius' 16/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ronnie Jackson
- Experience:
- Would you use the agent again? Yes
(It's a late feedback which was due back on December 2011. yahoo.co.uk has just restored 168 of my lost emails, and the link to this site was in one of them.)
Ronnie was remarkably efficient in showing us high quality accommodation when we were under pressure to find a decent place in shortest possible time. It was perhaps of that pressure that we eventually chose a different option from another major agency. Nevertheless, I would like to commend Morgan Randall, or in fact -- Ronnie since she represented the firm in such professional and attractive style, for a no- nonsence approach, ability to listen and honesty. If it was not my protectionist attitude and parallel arrangements, Ronnie's proposition would be my first choice. I liked the flexibility in contract terms, readiness to negotiate the price, the property itself and the personal touch of the agent.
Thank you very much!
P.S. I'm looking again because my current place is being sold -- for a second time in 7 months... I might be turning up at MR Discovery office very soon.
Was this review helpful? Yes
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by 'Sam' 16/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mathew House
- Experience:
- Would you use the agent again? Yes
We have let our property through Morgan Randall dealing with Matthew House from Canary wharf branch, who so far has provided us with an excellent service. We have found Matt to be very professional and thorough and provides regular feedback as well as negotiating on our behalf.
Matt was able to find us a Tenant that matched perfectly and our property is now let so thank you so much for your help and wish you all the bestWas this review helpful? Yes
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by 'Sophie Balagna' 16/5/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very good service: very quick to keep you updated on new properties and respecting your criteria to avoid "harassment" and waste of time. Feeling of trust.
Was this review helpful? Yes
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by 'Rob' 16/5/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Leah Smith137 Ferndale
- Experience:
- Would you use the agent again? Yes
The sercice from Morgan Randall was good - the e-mail correspondence was quick and efficient. The only reason I didn't give them an 'excellent' rating was because I got the impression that all they ultimately cared about was their pay cheque. Once the SHT agreement was signed and money handed over - I haven't heard from the agent. I requested some questions to be proposed to the landlord, and they were never answered by Leah Smith. Questions weren't too major, for example, what does the landlord plan to do with the back garden, and will all the doors have locks and keys etc. I know that London is a busy market, and estate agents are busy - but aren't we all!
Was this review helpful? Yes
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by 'K Nash' 16/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently used Morgan Randall Estate Agents to find a flat in London. This was a particularly important move for me as it was the first property I was going to share with my boyfriend. I dealt with Matt House who was extremely helpful. He listened to my requirements, and presented me with a number of properties to choose from. Matt was honest, and very easy to get along with. I would highly recommendMorgan Randall as I feel out of all of the Estate Agents I dealt with, they provided by far the best service.
Was this review helpful? Yes
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by 'Tristan Powell' 16/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ellis Street
- Experience:
- Would you use the agent again? Yes
Ellis was incredibly helpful during my flat search. He would listen to my preferences and make appropriate recommendations. Although we didn't end up choosing one of his properties, I am definitely happy with the level of service he gave us.
Was this review helpful? Yes
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by 'M Diprose' 12/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Morgan Randall and in particular Daniel Ryder provided a very prompt and effecient service to enable me to secure a rental property in Canary Wharf in my preferred block at very short notice. Daniel was professional and curteous in all his dealings with me.
Was this review helpful? Yes
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by 'Mr R. Herridge' 11/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Martin showed me around the property at 203 Ontario Tower, he was an excellent agent who I would recommend to others. He left no stone unturned when discussing the property giving excellent information about the surrounding areas also. I have seen a handful of properties over the past few months but this property was sold to me better than others, I'm am left with some thinking to do but have to say I am left very impressed by the enthusiasm shown by your agent.
Was this review helpful? Yes
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by 'Rajeev' 10/5/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Charlie Heim
- Experience:
- Would you use the agent again? Yes
Charlie Heim from Morgan Randall was very helpful in helping me to find a flat. He provided us in a short notice with several good offers and was always available for questions and open for new search criteria. I would go again with them.
Was this review helpful? Yes
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by 'J Leyton' 9/5/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the service from Morgan Randall to be really efficient and good value. They filled therapeutic very quickly and found me some great tenants. I would highly recommend using them and would definitely go back and use them again in the future
Was this review helpful? Yes
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by 'Atsilac' 8/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Martin Marlow
- Experience:
- Would you use the agent again? Yes
Had a great experience viewing the properties with Martin Marlow, who understand straight away what we wanted after providing with our requirements. Though we didnt seal the deal on any of the properties that Martin had shown us, both my husband and I thinks that Martin had gone over and beyond his role in getting us viewings at our convinience , wonderful units that fits our needs (Negotiation was down to us really) ...
Definitely will recommend Martin Marlow to any of our friends should they need a responsible and responsive agent who will also understands their needs.
Was this review helpful? Yes
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by 'Andrea' 8/5/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Staff Member
- Callum Moss
- Experience:
- Would you use the agent again? Yes
We have let our property through Morgan Randall twice so far. Although our first experience wasn’t all that great simply because while the pre-letting service was fine, once the property was rented we had encountered many logistics problems with the agency and their after-let service was simply terrible!! However as we ended up with 6 months agency fees credit, which initially the agency wasn’t going to refund, we used Morgan Randall again very recently. This time I was dealing with Callum Moss from Balham branch, who so far has provided us with an excellent service. He’s been very... (read more)
Was this review helpful? Yes
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by 'Aziza' 7/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was in London just for a few days trying to let out the flat on asap basis. After having contacted Morgan Randall, several letting agents have called. No one however came close to handling the matter as professionally as Daniel Ryder. Within a day of the flat going on the market, he has found a client according to the specified criteria. I would recommend Daniel´s service not only to my friends, but anyone out there, looking for a highly professional, understanding, polite and genuinely client-oriented real estate agent.
Was this review helpful? Yes
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by 'JO' 4/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Daniel Ryder was extremely professional and helpful during our letting search. He took the required time to try and find us the right property, encouraged us to call or e-mail at any time and found great properties for us to look at. We have worked with several agents across the Canary Wharf / Isle of Dogs area and Daniel was one of the most courteous and professional agents we came across. I would highly recommend him and next time we look for a property he will be the first person we contact.
Was this review helpful? Yes
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by 'Terry' 3/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having had many bad experiences with letting agency's, staff not showing up, not calling me back, giving me incorrect information it was a pleasure to work with someone who was punctual, helpful and went out of his way to make sure I had what I needed. Would recommend Morgan Randall and particualy Karl Reynolds in the Canary Wharf branch.
Was this review helpful? Yes
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by 'Amy Mitchell' 3/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have in the past dealt with other agencies and had no end of problems so was pleasantly surprised by my dealings with Morgan Randall. Paul's approach to task was excellent and he has provided me with helpful advise. I would recommend Morgan Randall to any landlord looking to rent out their property.
Was this review helpful? Yes
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by 'Krzysztof' 3/5/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Karolis Dieliautas
- Experience:
- Would you use the agent again? Yes
My agent was Karolis Dieliautas. He was the most professional and honest estate agent that we've ever used. He had a good knowledge of the area and really listened to our requirements. Karolis is the best at what he does and I'd be happy to recommend him to anyone that asked!
Was this review helpful? Yes
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by 'RC' 30/4/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used many agencies in the past and always had a bad experience and stopped using them all together, A friend of mine recommended Morgan Randall and suggested I deal with Irfan Choudhary. I gave Irfan a call and he came over on the same day he provided me with an accurate valuation along with updating me with all current legislations and came across very professional with great knowledge. They found me a great tenant within a matter of days and the process was very smooth. Would recommend using Morgan Randall to all my friends and family especially Irfan. Thank you
Was this review helpful? Yes
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by 'Anne' 30/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I always use Morgan Randall as I have had some dreadful experiences with other agencies in the past. You always get what you pay for which is a second to none service.
Paul Read especially has always been exceptional to deal with, polite, professional and very knowledgeable. Any time I need advice on my properties or Tenants he is always happy to offer very informed suggestions.
Was this review helpful? Yes
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by 'Norita Hayes' 29/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Aoife Larkin
- Experience:
- Would you use the agent again? Yes
I have to say my dealings with your companey were amazing, I delt with a very plesent lady Aoife Larkin on saturday and i must say she made it so stress free, I found Aoife very nice to deal with and in any event i will deffinately be dealing with this companey again
Was this review helpful? Yes
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by 'GC' 25/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I wouldn't hesitate to recommend Matthew House at Morgan Randall to friends or colleagues in their search for a rental property in the Canary Wharf area. Matt was very efficient, personable, patient and went to great extremes to find a suitable property without being too pushy. He has a great knowledge of the area and demonstrated a genuine interest in finding the right property. Thanks Matt for all the assistance that you gave to Alex.
Was this review helpful? Yes
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by 'Thankful Tenant' 25/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew House
- Experience:
- Would you use the agent again? Yes
My agent was Matthew House. He was the most personable and honest estate agent that we've ever used. He had a vast knowledge of the area and really listened to our requirements and did not waste our time. Matt is the best at what he does and I'd be happy to recommend him to anyone that asked!
Was this review helpful? Yes
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by 'Julia' 24/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for a property to rent while still living in Hong Kong. Ronnie dealt with my request very professionally and friendly. She understood exactly what kind of place I am looking for. When I came to London the viewing were smooth and Ronnie's work was very efficient. I would definitely recommend Morgan Randall and especially Ronnie to friends or colleagues who are looking for a place to rent. I just had problems to find the office in Canary Wharf with the map I was given. But after a call to Ronnie, I could finally find it.
Was this review helpful? Yes
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by 'Shaun Hunsley' 23/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
I have recently been dealing with Daniel Ryder at the canary wharf office and i must say he has done over and above what had been requested of him. i would have no hesitation to recommend Morgan Randal and especially Daniel to deal with any letting issues you may have.... well done to the team as i am fully aware it is a team effort.
Was this review helpful? Yes
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by 'MRM' 21/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have used Morgan Randall’s letting services since early 2009. recently our tenant of the last 3 years gave notice to leave at the end of April ’12. Matt House was on the case to find us another well suited tenant immediately.
Within a couple of weeks , he has secured an ideal (long term) tenant at the asking price and has been mindful of pushing all the paperwork through with the same kind of speed.
We are extremely happy with the outcome in such a short period of time. Matt has been great at following through despite us being on the other side of the world. This alone has given us “peace of mind” in the truest sense.
Matt is a true professional with a smart down to earth approach. His advise is sound and aims to exceed expectations for both parties.
We are more than happy with service and that is why we continue to use Morgan Randall.Was this review helpful? Yes
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by 'KBetlem' 20/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have, thus far, found Morgan Randall to be a very professional Estate Agents, with Edmund in particular being very eager to help us in our Property search. He's been very tenacious, assessing our needs and listening to our criticisms, in order to find us the right property to our very exacting specifications. I would recommend Edmund to any friends searching for a new property to rent.
Was this review helpful? Yes
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by 'quentin' 19/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
My experience with Ashley at Morgan Randall was great. I was first very well welcomed in their office and then Ashley took me to different places making all the effort to satisfy my tight schedule. The places he showed me were very relevant and I will call them again if needed.
Was this review helpful? Yes
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by 'Rahael' 19/4/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Charlie has been extremely professional and has been following up like a real pro which is quiete rare in this industry at the moment.
Was this review helpful? Yes
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by 'Xavier Hernando' 19/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
Our estate, Daniel Ryder, did an excellent job in helping us find a property. We told him we had two weeks before we had to move out of our current property so he dedicated an entire day (1330 to 1900) showing us lots of properties in different locations to consider. He then worked until at least 2100 trying to get our offer through and also went into work on Sunday to follow up. On top of all of this, he made time for us to see the property again the following day. Daniel is a patient estate agent who will take the time to listen to what you're after and make his best efforts to find you a property.
From a company perspective, we formed the view that Morgan Randall had a lot of good quality properties on their books. We also appreciated the beverages offered to us at the office. Very professional.
Was this review helpful? Yes
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by 'Shaun Hunsley' 18/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Hi I feel in a very difficult situation for me with my tenants not paying, they have behaved professionally and shown empathy for my situation. I feel that Thomas and Jay should also get a mention as they have helped a great deal over these last few years..... I would recommend them to anyone who needs a letting agent.
Was this review helpful? Yes
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by 'Jacqui' 18/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Thomas Compston
- Experience:
- Would you use the agent again? Yes
Matthew was very efficient,friendly and extremely helpful and a tenant was agreed upon with amazing speed.
Unfortunately, the tenant despite glowing references, caused some serious damage.
Had it not been for the professional and knowledgeable experience of Thomas, the manager of the management department this could have turned into a very expensive and ugly affair for me as Landlord.
I would carefully consider any agent who managed my property now as I doubt any could compare with Morgan Randall
In such events.Was this review helpful? Yes
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by 'daniel' 17/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I arranged to meet Karl a short notice with my wife to view a property in canary wharf.
Karl was extremely professional and knowledgeable giving us a clear understanding of the property within it
current surrounding nearby facilities.Thank you Karl,
Daniel
Was this review helpful? Yes
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by 'T' 17/4/2012
- Services:
- Lettings (Prospective customer)
- Staff Member
- Martin Marlow
- Experience:
- Would you use the agent again? Yes
i left a message with Martin Marlow saying i was interested in the above property, my call was returned virtually straight away. Martin was extremely helpful as i dont know the area that well but he soon made me feel at ease, he was very polite and had a good knowledge of the area and all the local amenities. It was also refreshing to see how well turned out martin was i have been shown around various places before by other agents who quite frankly put me off as soon as i saw them.
Was this review helpful? Yes
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by 'Eiko Sievert' 17/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Martin Marlow
- Experience:
- Would you use the agent again? Yes
Martin Marlow has been very helpful at showing me a broad range of properties in the Docklands. He was flexible to meet me at convenient times and often suggested other properties that I may be interested in which I may not have considered initially. He is friendly and realistic about the rental costs that landlords expect to receive for their property. I can strongly recomment Martin and would not hesitate to contact him to arrange viewings for future relocations in London.
Was this review helpful? Yes
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by 'Dolores Boccarello' 17/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was searching for a studio and so I went to findaproperty.com and saw a lot of flats/studios. So I left my contact details there and Martin Marlow called me very quickly. So we arranged an appointment for the same day and he took me with the car to see the flats/studios. Before he wanted to know exactly what I'm looking for and helped me with searching and answered to all my questions and was very helpful.
At the same day we found a studio and now I'm waiting to get this studio. I'm really happy and thankful for this service.
Thanks Martin! Well done! Excellent.Was this review helpful? Yes
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by 'Suresh' 16/4/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Karl Reynolds was friendly, professional and easy to communicate. Before showing us the properties, he did fact finding in what our preferences are. Good approach!
Was this review helpful? Yes
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by 'James' 14/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Ellis Street
- Experience:
- Would you use the agent again? No
Completely inept and unprofessional, they'll waste your time, insult your intelligence, ignore your budget, try and push you into paying over the odds, blame the landlord and claim a property has an offer but you can have it if you match the price !! Wouldn't advise dealing with this shower, just go to another agent.
Was this review helpful? Yes
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by 'Spencer123' 10/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
The teamwork of Matthew House and Ashley Chisholm were what allowed this apartment to rent at such a decent price.
I not only enjoyed working with them both but found them to be very proactive and deserved to be the agents that rented the property.
I shall of course call them both up if I need somewhere renting around the Docklands!
Was this review helpful? Yes
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by 'Ticiana' 5/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sara Sacofsky
- Experience:
- Would you use the agent again? Yes
Sara Sacofsky is a proffesional and caring agent who helped me to find a superb appartment in East London in a couple of days only. From the first viewing until the last arrangement was done, Sara was available on her work phone, cell phone and even at the weekend! Any queries I had Sara could get answers, always being a pleasure to talk to. Our company is happy with the service provided and we wouldn't hesitate in using her services in the future.
Was this review helpful? Yes
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by 'Shabaz' 4/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Matthew House
- Experience:
- Would you use the agent again? Yes
Matthew House has been fantastic.
I live outside of the UK, and he has been in regular touch with me, occasionally at his own expense through personal mobile.
I think the type of client that they offer, and the parameters within which they work, means that Morgan Randall is comfortable choice for those landlords who are concerned with the quality of client, as well as the professionalism of the agent.
Happy to recommend the company to fellow landlords, and do ask for Matthew by name.Was this review helpful? Yes
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by 'Happy London Renter! :)' 4/4/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I contacted Morgan Randall through an advert on Right Move. Unlike some agents on the site, Leah Smith responded to my query in a timely manner and quickly followed up with some good options to view asap. I think she showed me 4 properties overall, all to a high standard and fair price which of one we offered and had accepted. Overall I was very happy with the service provided and wouldn't hesitate in using her services in the future.
Was this review helpful? Yes
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by 'Sabine' 3/4/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Sara Sacofsky
- Experience:
- Would you use the agent again? Yes
We've had a positive experience with our agent Sara. She was always helpful and professional, gave us good avice, organized viewings quick and efficiently and we also had the chance to view properties twice. She kept us up to date and sent us details about flats which met our search criteria.
Unfortunately we couldn't come to an agreement with the landlord and eventually found another property but we can absolutely recommend to work with Sara and Morgan Randall.Was this review helpful? Yes
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by 'Ivan' 2/4/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was in a bit of a rush to find a flat to move to since my old contract was about to run out. Charlie contacted me and a few hours after that phone call I had already viewed the property and paid the securing deposit.
Charlie was excellent in explaining my requirements to the landlord and reaching a final agreement for the contract. In less than a week I already had the keys to the new property which was in excellent condition when I moved in.
Even after moving to the new property Charlie contacted me to make sure that everything in the new flat was up to my standards and that I was content with the property.
I've been using Morgan Randall for a few years now and personally I wouldn't use any other agency.
Was this review helpful? Yes
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by 'Greg C' 31/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
Just let my flat through Morgan Randall. Ashley found me a corporate client and turned everything around in a timely manner.
Was this review helpful? Yes
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by 'Pauline MacQuillin' 31/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ashley was a godsend. I literally had one day to source a flat to live in and he had great patience trawling me around! I finally fell for a place and was delighted that Ashley speedily contacted the landlords so that paperwork could be signed and the property held. As had to come home the same day, I felt I had left the situation in good hands and even more delighted to know he had managed to get the rental from a few days earlier that was more suitable to me. Thanks again Ash!
Was this review helpful? Yes
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by 'londoner6789' 30/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Aoife Larkin
- Experience:
- Would you use the agent again? Yes
Though i only used requested an prospective outline of available property, I was handled promptly and courteously. They were very helpful in identifying possible matches for my criteria yet , due to no fault of their own, the properties available did not satisfy my requirements.
Was this review helpful? Yes
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by 'derek johnston' 30/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ashley Chisholm
- Staff Member
- clapham common clapham common
- Experience:
- Would you use the agent again? Yes
Service above and beyond – After Ash picked me up from City airport we went on several viewings to secure a short let for the next 3 months whilst I am working here. Really friendly & informative. Not what I was expecting after a tiring flight
Was this review helpful? Yes
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by 'Martin McCarthy' 30/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Aoife was very helpful and friendly. She was very professional throughout my meeting with her. I felt that any questions or queries i had for Aoife were answered truthfully and she was extremely helpful at all times. I felt that following this, I had all the information I required.
Was this review helpful? Yes
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by 'Laura' 30/3/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Callum Moss
- Experience:
- Would you use the agent again? Yes
I was very pleased with the excellent service that I received from Callum in the Balham office. He was very helpful with finding a property, replied to our queries promptly and kept us up to date at all times. I would highly recommend Morgan Randall to everyone and I would use them again.
Was this review helpful? Yes
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by 'H87' 29/3/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Callum Moss
- Experience:
- Would you use the agent again? Yes
This was my first time dealing with Morgan Randall and our letting officer Callum Moss was excellent. Pleasure to deal with and professional. Callum worked incredibly efficient and completed the process very promptly for us while being very helpful and informative in answering any of our questions. I would have no hesitation in dealing with Morgan Randall again and in comparison to other letting agencies I've dealt with in the past, it was painless and trouble-free.
Was this review helpful? Yes
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by 'Steve' 29/3/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Leah was superb in dealing with my initial enquiry and she provided a high standard of customer service throughout the process of letting a property. I would definitely use again!
Was this review helpful? Yes
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by 'Ruth' 29/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I rented my flat out for a year with Morgan Randall. I fully managed the flat so didn't need their support during the year. However, when my tennant left and their were problems Karl couldn't have been more supportive. I emailed him late into the evenings and the weekends and he responded straight away giving me great advice.
I had no ideas that I would receive such good service and really apprecitate the time Karl has given to helping me.
Was this review helpful? Yes
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by 'Ex tenant' 29/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Daniel Ryder
- Staff Member
- karl reynolds
- Experience:
- Would you use the agent again? No
Both Daniel and Karl gave me excellent customer service. The reason I have put average however is that if for any reason you need to leave a property early the get out fees are extortionate and seem unreasonable. In dealing with us leaving the property Karl was very helpful and tactful given the difficult situation. Agency fees are very high for the company for check in and out and as such I would not choose morgan randall again.
Was this review helpful? Yes
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by 'JJ59' 29/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
After my long search with many agents, I decided to go with to Morgan Randall. They seemed to have a different approach to other agents. They actually listened to what I wanted and matched my needs to the apartments available (in particular, I wanted outdoor space and the agent didn't show me any flats which weren't suitable).
I've been on so many pointless viewings with other agencies. Ashley at Morgan Randall really did set the bar high, It was a delight being assisted by him. He was also responsive when I left messages to call me back.
Was this review helpful? Yes
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by 'Happy Landlord' 29/3/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Irfan Choudhary
- Experience:
- Would you use the agent again? Yes
This agent has given an efficient, friendly and professional service. They achieved an offer on our flat within hours of being appointed and the whole letting process has been smooth. Irfan has taken responsibility throughout and we feel we have his full support going forward.
Was this review helpful? Yes
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by 'Kate' 28/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
Definitely recommend Morgan Randall - I have been looking for ages, I went on a viewing with Ashley. They have a great selection of properties available. I now move into my new home at the end of March.
Was this review helpful? Yes
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by 'leo' 28/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Really impressed with Morgan Randall - My agent was Ashley. It’s been really difficult finding a 2 bedroom apartment at a competitive price for my stay over the time of the Olympics. It’s all sorted and I am now looking forward to my holiday with my family
Was this review helpful? Yes
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by 'Jamal Mughal, EastEnders Properties' 27/3/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
When I gave Morgan Randall my block of newly built apartments to rent out for me,I was promised a professional efficient service by Irfan Choudary.
He was as good to his word and I was extremely happy with the manner he went about getting the best possible tenants for my apartments.
He get me up-to-date with the volume of tenants that were viewing the apartments and with the progress of each prospective tenant.
All my queries were answered efficiently and I was most pleased with how quickly he returned my calls.
He managed to rent out seven of the eleven flats on offer in a matter of weeks.
I am very satisfied with the work ethic of Mr Irfan and his staff, particularly Charlie and will most definitely be using Morgan Randall in the future.Was this review helpful? Yes
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by 'eoghano' 24/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- They manage our building
- Staff Member
- Aoife Larkin
- Experience:
- Would you use the agent again? Yes
Had numerous queries relating to the property, particularly in relation to parking. Aoife was very well informed and resolved my issues concerning our multiple cars and access to the lot. Also had issues to resolve re fixtures in the kitchen on moving in and Aoife returned my calls in timely manner and during the time I indicated, as I was in work at the time. Rare that I would feel compelled to offer a review but I really was encouraged by her excellent service and courteous manner.
Was this review helpful? Yes
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by 'Ashish' 23/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ashley from Morgan Randall was very helpful. I walked into their office and within no time I was shown three very nice properties in Discovery Dock East and two the following evening. Once I finalised the property that I was interested in, Ashley quickly walked me through the paper work and made the whole process rather pain free.
Wherever possible, Ashley was very accommodating and pointed me in the right direction.
Was this review helpful? Yes
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by 'Áine' 22/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I found Aoife on reception extremely helpful. I am new to London and she was able to provide great advice about where would be a nice area to live in. She was very welcoming and professional. I didn't feel like I was being a nuisance when I was asking her any questions. I would recommend anyone else to visit Morgan Randall when looking for lettings because of this friendly lady.
Was this review helpful? Yes
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by 'DeanWalsh' 21/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Aoife was very helpful, trustworthy, respectable and honest
Was this review helpful? Yes
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by 'Rob' 21/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Sales (Prospective customer)
- Staff Member
- Paul Read
- Experience:
- Would you use the agent again? Yes
Paul was fantastic and gave first class client service when valuing my property. He was friendly, informative and professional in all his dealings.
Was this review helpful? Yes
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by 'Lisa' 21/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- karl reynolds
- Staff Member
- Leytonstone Leytonstone
- Experience:
- Would you use the agent again? Yes
Karl was really helpful when I needed a reference for my new flat and in getting my deposit back, he was quick to get back to me and gave me all the information I required.
Was this review helpful? Yes
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by 'Rada' 16/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Matthew House is the great agent who helped me to find a new home, I'm about to move in next week. We spent a few weeks finding the right apartment for me I was quiet picky, but he was very patient with me. To be honest I was scared that he will eventually give up on me, but he did always call me whenever they had a property that suited my taste. When the process of making an offer, signing the tenancy agreement started, Matt has done everything professionaly with no hassle for me. And by the way he is not only a skilled and competent agent, he is also nice and friendly person.
And overall from my wide experience of dealing with different letting agencies I would say that Morgan Randall is the agency I'll recommend and the one I will go to in the future. Thanks a lot!Was this review helpful? Yes
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by 'Ben Weeks' 16/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Morgan Randall had a number of nice apartments on their books. They are conveniently located to show me around the area I wanted to rent an apartment. Matthew House should me round some apartments and I put an offer in on one that day, and within days the paperwork was done and I had moved in. I would like to thank Matthew and the team for helping me find my new apartment on return to England.
Was this review helpful? Yes
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by 'AZIM MITHANI' 16/3/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Matthew was very professional in seeking out the right tenant for my property. I wanted a corporate tenant,preferably, and somebody who would take great care of the property but at the same time enjoy the wonderful facilities it affords. He arranged for me to meet the tenant at the beginning of the tenancy and everything was explained to the tenant in a seamless manner. Wonderful and very accomodative.
Was this review helpful? Yes
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by 'Erik' 16/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Stockholm Stockholm
- Experience:
- Would you use the agent again? Yes
Nothing to complain about. Was shown a number of decent properties.
Was this review helpful? Yes
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by 'Brenda' 14/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sara Sacofsky
- Experience:
- Would you use the agent again? Yes
The reception in the Canary Wharf office was very nice the two times I was there. I went for viewing with Sara and she is very professional and friendly. I am not from the United Kindom so she kindly list all the closest areas to my work.
I finally decided to rent another property but she has always kept me up to date.Was this review helpful? Yes
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by 'David P.' 5/3/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Charlie Heim
- Experience:
- Would you use the agent again? Yes
I have dealth with Charlie in my search for a property to rent in Central London. He provided very good service, showing profesionalism, availability and understanding. Besides the aforementioned, Charlie is also a warm person, pleasant to deal with. Thanks again.
Was this review helpful? Yes
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by 'Heather Robinson' 4/3/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Charlie Heim made it really easy for me to move inot my property at short notice. He listened to my requirements, in terms of location, budget, and property requirements, and found me a property instantly which fitted my needs.
I was able to move into the property at short notice with no problems.Was this review helpful? Yes
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by 'RA' 2/3/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Staff Member
- Callum Moss
- Experience:
- Would you use the agent again? Yes
We used Callum Moss from the balham branch to help us find a property in the area. He was very helpful & gave us all the information, Callum takes his job very seriously, taking the time to listem to our requirements and matching them with suitable matches. Hoping to find a propery with him soon.
Was this review helpful? Yes
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by 'Hay' 2/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I would recommend Morgan Randall to others and in the future would use the services again after they helped me in my search for a new apartment after moving to London this September. While I didn't end up actually renting a property from them, they were more than helpful in organising viewings, and after an deposit I put down an a property was refused for a higher asking price, Ciara was very prompt and productive in ensuring the money went back into my account as soon as was possible.
Was this review helpful? Yes
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by 'INGRID' 2/3/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Morgan Randall has managed my property for the past few years and has done a great job. Jay Clarke has always been my point of contact and I’ve found him trustworthy and reliable.
Was this review helpful? Yes
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by 'Sarah' 29/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
I went for a veiwing with Daniel Ryder and found him to be both efficient and knowledgable. He answered all my questions perfectly, and I didn't feel 'demanding' (as I have with certain other companies) for simply knowing what I wanted.
I would recommend Daniel and Morgan Randall willingly, and that, to me, speaks volumes.Was this review helpful? Yes
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by 'Aaron Kato' 28/2/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've had an excellent experience with Edmund. He has shown me amazing places on a very decent price and in nice areas and on the top of it he helps you no matter how long it takes to find your dream-rent. He even dropped me to the station as I was in a hurry, great service, very kind behaviour and great deals. Thank you for everything!
Was this review helpful? Yes
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by 'V Wells' 28/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Morgan Randall to find a new corporate flat to rent. Ashley was extremely helpful, always quick to reply to any queries, no matter how trivial. We needed the flat very quickly and he liaised with the landlord and helped us to complete all documents within a week. I would not hesitate to use him again and would recommend to anyone looking to rent a property in the area. Excellent customer service and professional approach at all times. Thank you for all your help.
Was this review helpful? Yes
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by 'damien halpin' 27/2/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
i was in a feww days ago and aoife was very busy but made sure i was looked after and made me feel like she was interested in what i was saying she was extremely professional but very friendly at the same time..
Was this review helpful? Yes
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by 'London Lady' 27/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- They manage our building
- Staff Member
- Claire O'Flaherty Docklands
- Staff Member
- Thomas Compston Balham Branch
- Experience:
- Would you use the agent again? Yes
Overall, I am satisfied with the level of service I have received to date. Sometimes the responses have been a little longer than I would have liked but this has not detracted from any problems being seen through to an eventual satisfactory conculsion. This is my first property let so has been a learning curve for me. I have always found the people at Morgan Randall to be helpful and polite and would recommend Morgan Randall without hesitation.
Was this review helpful? Yes
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by 'Mo' 26/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Aoife Larkin
- Experience:
- Would you use the agent again? Yes
I was in Morgan Randall on Saturday and as everyone else was out of the office the receptionist Aoife sat down with us and helped us with our enquiries she offered us drinks and made us feel very welcome i would definitely recommend this agents to all my friends. such a friendly atmosphere.
Was this review helpful? Yes
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by 'Kat' 25/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
Dealt with Ashley Chisholm from Morgan Randall and found him professional, knowledgeable about the local area and responsive to our many queries. Will definitely recommend him to family and friends.
Was this review helpful? Yes
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by 'Jennifer Haley' 25/2/2012
- Branch:
- 64 Great Eastern Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Edmund Abatan
- Experience:
- Would you use the agent again? Yes
I dealt with Edmund from Morgan Randall in conducting my search for a while now, haven't had any luck as of yet but the service was very professional and always kept me up to date was also very friendly and stayed professional throughout I just hope I find a property through him because the service is second to none. I will definitely recommend to friends and family.
Was this review helpful? Yes
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by 'Luke' 24/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Daniel Ryder
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
Delt wth Mr Ryder, he help me view a lot of properties , i would use him again
Was this review helpful? Yes
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by 'Alberto' 24/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Yurga Varnas
- Experience:
- Would you use the agent again? Yes
There service given was absolutely perfect. Very professional approach, precise and fast reply to any question I had.
The Estate Agent, did her best to find a proper solution.
It was my first experience with Morgan Randall and If I might need to rent/buy a property in the future. I''ll come back again.Was this review helpful? Yes
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by 'Suzanne Fitzgerald' 23/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew House
- Experience:
- Would you use the agent again? Yes
We have been really impressed with Matthew who has been extremely helpful in both finding and moving into our new rental property. Matthew was relaxed and friendly during the viewings process and once we'd agreed the let, supported us in discussions with our landlord regarding fixtures, fittings and letting arrangements. After our previous experiences with another letting company we were not expecting such excellent support but we can highly recommend Matthew at Morgan Randall - Canary Wharf.
Was this review helpful? Yes
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by 'RK' 23/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Sara has been helping me in my search for an apartment to let and has been most helpful; and professional in her approach to her job. I've been able to discuss my concerns and requirements with her quity freely, and she's provided me with some very sound and objective advice.
Was this review helpful? Yes
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by 'rita' 21/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
I just want to said this is really good agent which i met, I'm not sure they are the best in UK, in my experience I think they are deserves trust. Especially my agent who is ashley, He is good !!
Was this review helpful? Yes
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by 'E Harborne' 20/2/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Callum Moss
- Experience:
- Would you use the agent again? Yes
I've been working with Callum Moss to secure tenancy on a property in Balham over the last few weeks. Callum has conducted himself in an extremely professional manner and provided a flexible and accommodating service.
Having previously let 4 properties in and around Central London prior to this, I can safely say that my experience thus far with Morgan Randall, and Callum in particular, has been the best yet.
Was this review helpful? Yes
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by 'Marti' 17/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Over the past week I have been dealing with Ashley Chisholm from Morgan Randall and he has proved very helpful, which I found as a refreshing change as other agents I have been dealing with don’t seem to have the local knowledge, and information on request that Ashley has. You actually feel you are dealing with someone that cares and not someone that just wants to earn their commission
Was this review helpful? Yes
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by 'Erica' 17/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Ashley Chisholm
- Experience:
- Would you use the agent again? Yes
I have been dealing with Mr Ashley Chisholm from Morgan Randall with a view to renting a property. I have found him to be extremely helpful, understanding and patient. Due to a change in my personal circumstances, I am no longer looking in Canary Wharf. however, I would recommend him to anyone looking for a property to rent.
Was this review helpful? Yes
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by 'Sonia' 17/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew House
- Staff Member
- Mathew House
- Experience:
- Would you use the agent again? Yes
My husband and I were looking for a tental property to move into ASAP (very difficult at the moment) but Matthew House did a great job of helping us find the perfect place for us in just a couple days. He was straight forward, listened to our likes/dislikes and was very informative about all properties we discussed. We would definitely seek to go through Matthew again for any future property and would recommend him to our friends and family.
Was this review helpful? Yes
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by 'Oana B' 16/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Daniel Ryder
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
Mr. Daniel Ryder was very helpful. He showed us 4 flats, all matching with our demands and wishes. He provided as information as possible which helped us to get a better image of the situation.
He is a straight forward person and very devoted to his job. One thing that I particularly liked about him is that he is putting the client’s best interest ahead of all his actions. He is definitely the agent that you want to have when looking for a flat to rent.Was this review helpful? Yes
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by 'alex89' 16/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Yurga was very helpful in showing me around properties. Moreover she listened to what I wanted in a property and matched this with the properties she showed me. I would recommend Yurga as a great lettings agent. My only criticism is that the property list on their website is never kept current and updated.
Was this review helpful? Yes
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by 'Paul' 14/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service all round. Charlie was extremely helpful and professional. I was very impressed and would recommend to anyone.
Was this review helpful? Yes
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by 'ee' 14/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew House
- Staff Member
- Matthew House
- Experience:
- Would you use the agent again? Yes
We had a very pleasant experience with our agent, Matthew House. He knew what we were looking for without us having to say very much. He was able to find us two perfect apartments in convenient and safe neighbourhoods right away. Matthew has been understanding to our needs and challenges, and I would definitely recommend him to anyone who is looking for a place in the area.
Was this review helpful? Yes
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by 'Alice' 14/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Last October I had an issue with my tenant (sourced by another agency, who shall remain nameless, think mini) not paying rent. Jay Clarke advised me of the best course of action and even negotiated on my behalf with the tenant. After a couple of weeks back and forth we came to a mutual agreement and my old tenant left. Morgan Randall then found a new tenant for me and he has been in my apartment for 3 months so far and we haven’t had any problems.
Was this review helpful? Yes
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by 'Satisfied Customer' 13/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew House
- Experience:
- Would you use the agent again? Yes
Matthew House has been excellent with our property search. He has listened where others didn't and has managed to find us the perfect apartment in Canary Wharf. Our dealings with Matthew have been fantastic from the outset! Well done Matthew. A true professional and genuine nice chap.
Was this review helpful? Yes
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by 'shannon' 13/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
i found her to be very helpful and friendly. and even though they were very busy she gave me all the time i needed and answered all the questions i had to ask. very professional service
Was this review helpful? Yes
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by 'jt' 13/2/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Sebastian Tomlinson was a pleasure to deal with. He was professional and courteous and was accessible to look after our needs. He was very prompt in responding and working with the landlord. He answered many questions and provided information over and above other agents we have dealt with in the past. I would highly recommend Sebastian and easily work with him again in the future.
Was this review helpful? Yes
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by 'BW' 12/2/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew House
- Experience:
- Would you use the agent again? Yes
Sebastian was an excellent agent and I really enjoyed working with him. He was very knowledgeable and attentive. He truly went above and beyond the call of duty by providing us with all of the information that we required with respect to letting our first property in London. He was always available by e-mail, phone and in person and made the process very easy. We found a fabulous flat through Sebastian and I would definitely recommend Sebastian to anyone looking to let a flat. An all around great experience!
Was this review helpful? Yes
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by 'Maria & Floyd' 11/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ronnie Jackson
- Experience:
- Would you use the agent again? Yes
Excellent service by Ronnie Jackson of Morgan Randall Canary Wharf.
Hard working, worked long hours and very professional. Listened to all our needs and very patient when dealing with our numerous requests. She was able to source a lot of different properties for us to view at our price range. Not a usual estate agent "hard sell", aggressive or pushy, yet she understood what was missing from each property.
We would definitely recommend Ronnie if you need someone who will make it a mission to find you the right property to live in.
Was this review helpful? Yes
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by 'CJ' 10/2/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Callum fom the Balham office has been very efficient and helpful in helping us find a suitable property. He Is very helpful & easy to get a long with & it makes a big difference from the usual greasy agents which you normally get. I'm hoping we can find an apartment through Callum soon.
Was this review helpful? Yes
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by 'Ads' 7/2/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Callum has been a great help in trying to find the right property for us. He has listened to our requirements and has been very informative when we've been on viewings. He stays in regular contact with us, keeping up updated with new properties and keeping us in the know. I'm sure it won't be long until he finds the right property for us.
Was this review helpful? Yes
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by 'Ean Orlando Alleyne' 6/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
Mr. Ryder is truly an outstanding professional. He has been very patient with our busy and demanding schedules and not rushing us into securing a deal. We have been dealing with him since July of 2011, and have made inquiries at other letting companies and due to the largely negative experience with them, have decided to deal exclusively with Mr. Ryder. We are now at the stage where we have to move and he is only showing us flats that will suit our liking, and not showing to us junk, which he knows we will not like. I really appreciate his efforts and commend him for putting his professionalism at the forefront, one may say well he is simply doing his job, but call about 2/3 of the firms out there and see if you get the desired professionalism that you get from Mr. Ryder at Morgan Randall - you won't.
Was this review helpful? Yes
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by 'VK' 6/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was looking for a property to rent and contacted Daniel. He was very helpful and not pushy at all. He showed me a broad range of properties to help me understand the pros and cons of several different areas and several different properties. I ultimately chose another property but I was very pleased at my experience of working with Daniel and Morgan Randall.
Was this review helpful? Yes
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by 'KT' 4/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We moved in and took over the tenancy from someone who wanted to move out. Apparently that was fine and we paid Morgan Randall to sort out all the paperwork and make sure it was all official. The troubles started when we moved out and gave one months notice earlier than the end of the tenancy (as we had a break clause).
Morgan randall would send letters to the wrong people and would claim that they had sent things when they hadn't, said they couldn't send things electonically when they could and then did when the letters got lost in the post.
For viewings of the flat we were... (read more)Was this review helpful? Yes
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by 'Allen J' 3/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Sara Sacofsky
- Experience:
- Would you use the agent again? Yes
Sara was really nice and professional. She was able to answer all of our questions and arrange the viewings in an efficient manner.
Was this review helpful? Yes
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by 'SB' 31/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
I don't ever leave reviews but thought the service provided by Daniel Ryder deserved some recognition. We had been looking for a flat to rent for a month and after too many terrible viewings to even try and count we were relieved to have met Daniel at the Canary Wharf branch at Morgan Randall. He listened to our requirements and showed us 3 well considered properties. We decided to make an offer on one that we loved and after some negotiations with the landlord we got it! Thank you Dan for providing us with an excellant service.
Was this review helpful? Yes
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by 'JT' 31/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have to give credit to Ronnie Jackson of Morgan Randell. She is a person who is not too pushy and listens to what I needed. She spent a great deal of time looking for the right property for me at my desired price. But unfortunately, we were unable to find something at my price mark. However, she was very professional in her nature and seemed to be more determined in finding me an apartment than I actually was. Amazing service and I would definately recommend my clients to choose Morgan Randell and I will especially recommend Ronnie.
My circumstances took a change for the worse and I had to go back to the US, to see to my son. So I actually did not do a deal with Ronnie. But I will be back in London at the end of June, so hopefully I will be able to find something through Ronnie and Morgan Randell.
Was this review helpful? Yes
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by 'Balazs' 25/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Matthew House was fantastic in helping me find the right apartment that suits my needs and keeps me within budget. Matt is a friendly, helpful person who knows his stuff. Despite all the challenges I had (international relocation), Matt and Morgan Randall were flexible in meeting my needs and helping me settle in.
Was this review helpful? Yes
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by 'theBoys' 25/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I am currently in the process of looking, but I must say that our estate agent Sara has been most entertaining. As a first time searcher this has made life easy for me! Upfront and honest to manage our expectations of the market available, and also the properties that she has shown us. The properties we have seen and that have been suggested have all been within both the budget and the area that we asked for. Sara is approachable and open, and we have so far enjoyed our viewings with her.
Was this review helpful? Yes
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by 'Pamela Mc Kenna' 24/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
David Alexander has been the most reliable, personable and professional agent we have dealt with, during our property hunt.
He is knowledgeable and informative and not pushy, which are important qualities to us. He has also listened to what we specifically wanted, and kept us up to date. Would wholeheartedly recommend.Was this review helpful? Yes
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by 'A Swede' 24/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Morgan Randall provided excellent service under difficult circumstances - moving from abroad, with less than two weeks notice, little time to spend on this task. They quickly converged on the right type of properties (not wasting my time) and worked based on my schedule. Top grade!
Was this review helpful? Yes
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by 'Limesh' 23/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I received an excellent service from Matthew House at Morgan Randall and he managed to secure a new tenant for me. He always communicated and his responses to emails and questions were very prompt.
He also managed to get a bit more money from the new tenant which always helps. Overall I was impressed with the level of service I received from Matthew.
Was this review helpful? Yes
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by 'Pep' 21/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Sara was excellent as were the properties she showed me!
Was this review helpful? Yes
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by 'dipesh khagram' 21/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Matthew House very easy to deal with.
They found me a tenant ASAP.
Extra charges such as tenancy agreement, epc certificate, inventory etc are quite pricey.
overall good experience.Was this review helpful? Yes
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by 'Stas Milev' 19/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have found a property on the website today and immediately have been contacted by the agent - Sara Sacofsky. We have spoken over the phone for about 5-10 minutes and she managed to arrange the viewing for the same day. It took me less than an hour to see two apartments and both were exactly the ones I have been expecting to view and appeared exactly as Sara described. My experience in dealing the agencies before was more negative than positive - you are being pushed to make the decision immediately, the property they have been showing to me was below my expectations and the pictures published. In today's case - everything was perfect and quick. Moreover, the second apartment Sara has shown to me was (again) of the kind and quality I was looking for. I am completely satisfied with the service. As an overall, it took me 1 hr to find the right apartment. thanks!
Was this review helpful? Yes
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by 'UNHAPPY' 6/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Fiding the property with Morgan Randall was not an Issue. There agent was very helpfull. Once they have your money, they are awfull. We did a snag list that was asked for but we get told they will not act on the snag list. We specified a Leather lounge suite but where given a Plastic lounge suite and when we compalined we hwhere told the Leather at Morgan Randall means imitation leather you have to say Genuine leather. There is only 1 definition of leather so I am not sure what school they went to. We then told them to collect the sofa and they say they cannot. I would never recommend them to anyone to either rent from them or manage a porperty
Was this review helpful? Yes
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by 'Florian' 3/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Grant King has been very helpful with finding an apartment in London. He showed us around several properties and gave us a good insight of the market. I highly appreciated his honesty at all times, instead of trying to just sell every apartment he tried to find something we would really be happy with.
Was this review helpful? Yes
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by 'Ralph Atkins' 1/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Started well, and then went down hill - all very professional up front and then when it got down to finding a place and making an offer they became unprofessional and very pushy. I get the impression they are not very well trained and do no know the area very well.
I was even asked to put up a positive review on this site by one of them after I had found a property (with a different gent!) so hence why the negative review here
Was this review helpful? Yes
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by 'sjones' 24/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Seriously, do not be fooled by these people - as a tenant I can confirm they are drizzling.
When we had an initial look round the property this year (that we subsequently rented) the MR rep told us that we would have to be quick as he had already taken a deposit off of someone for the place...clearly he was either lying to us to entice us in, or was screwing over another prospective tenant for a bigger payday. Either way, alarm bells should have rung then.
Since then we've had a few problems with the house that after more than 3 months, still remain unfixed due to a series of inept tradesmen. Can't stress this enough...
Plague. Avoid like the.
Was this review helpful? Yes
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by 'Lina' 16/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We came in contact with Yurga since the beginning and she was very helpful and patient in trying to find a property which would be a good fit for us.
Very easily contactable and willing to answer all our questions.
As an agency, we found their fees a bit expensive but anyway all the agencies are getting really expensive.
Overall we wouldn't hesitate to recommend Yurga and Morgan Randall when you are looking for a property.Was this review helpful? Yes
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by 'Stuart' 15/12/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I dealt with Charlie from the Great Eastern Street office. Even though we eventually found our property through another agent, we were delighted with the high level of customer service we received. Whereas with other agents where I was shown around properties that were quite clearly not what I was looking for, through MR I had the pleasure of seeing two very good properties matching my search criteria. The first we made an offer on and the process ran very smoothly with Charlie taking charge, but unfortunately the landlord opted for a short let option. I would highly recommend MR to anyone looking for a flat. I really got the impression that Charlie was doing everything he could to find me a property and we needed that comfort as we were working with time constraints. If we're ever looking to move again in the future, Charlie will be the first agent I call!
Was this review helpful? Yes
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by 'lisa' 14/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
One of the most professional and reliable agents that I have ever dealt with. They listened to what i wanted and helped me find a flat. I would recommend Yurga from Morgan Randall to all those looking for accommodation to rent. Thanks for your guidance and support over the the last couple of days. You read me so well.. and i really appresiate all the things you have said to me, even though i knew most of what you where saying it was really helpful to hear.. i love your honesty! Thank you!
Was this review helpful? Yes
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by 'Chaz' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
First time of dealing with MR for search of a suitable property in the Balham / Tooting area. Dealt with a lovely and bubbly young lady by the name of Zareena Khan, who was very welcoming and accomadating of my extensive requirments. She took the time to listen to what I was looking for rather than just throw a whole heap of potential properties. I was provided with a concise list of properties in accordance with my needs in a timely manner. Very efficient, polite and not to forget professional in all aspects of our dealing. Definate recommendation to use whether you are looking to find a property to rent or looking for a managing agent for one of your own.
Keep up the good work.
Was this review helpful? Yes
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by 'Andy davis' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Had a great experience whilst looking for a property with Sebastian in the Balham office. He was very professional and didnt use the usual sales tactics as most agents do. Although I didn't find anything through Morgan Randall I would definitely use them again.
Was this review helpful? Yes
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by 'Sarah Hallows' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I used Callum Moss when looking for a property to rent in the Balham/Wandsworth area. He was very helpful to me in my search and although I wasn't able to find anything that met my requirements this time, gave me great advice about the area as I have only recently relocated to London from Bristol. I found him to be polite, friendly and most importantly, he listened to what I needed. He updated me with potential properties regularly and I just want to thank him for his assistance.
Was this review helpful? Yes
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by 'CM' 13/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My agent was Ciara Sherwood, she was very helpful and friendly. She was always sending me properties to view over the internet and I would then be able to decide, which property was appropriate for me. I would suggest Morgan Randall to a friend because they are committed to their clients and being as helpful as possible.
Was this review helpful? Yes
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by 'Nina Keene' 13/12/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My agent (Charlie Heim) did an exceptional job when dealing with me as a prospective customer. I must admit i was somewhat a awkward client as it was a first move to the city for me and Charlie ensured he showed me a number of properties that suited my criteria. He was extremely helpful and was always on hand when i had a question to ask. Unfortunately i didn’t go for a property as i had a change of heart about the move and he was very understanding. I can safely safe that when i do come to look for a property again i would use Morgan Randall just so i can be looked after by Charlie. I would also recommend him to other potential clients.
Was this review helpful? Yes
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by 'NDE' 13/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Daniel Ryder was our agent. We called Morgan Randall, with no referral and he was assigned to our call. He has been most helpful and a pleasure to work with, from the first call through to the final documents. We found the apartment immediately and although we were in two different countries, he assisted every step of the way, via email and phone calls. I have recommended that my business associates hire Daniel to help them find housing in 2012.
Was this review helpful? Yes
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by 'Thank you' 12/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I want to thank Ms Yurga Varnas for all her hard work and dedication in helping me secure the perfect flat, she is a true professional and got me what i wanted, she's the best agent I have ever come accross, thanks for making everything work for me!
Was this review helpful? Yes
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by 'Simon' 12/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the service I recieved from Yurga when I was viewing properties through Morgan Randall
She is great at her job had an answer for every question I asked and also made the situation fun she had me laughing
The whole time. I have not found a property but Yurga calls me and keeps me up to date all the time I have no doubt that she will find me something I left very happy and positive about my search. I would definitely recommend this agency to my friends.Was this review helpful? Yes
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by 'Shoreditch' 12/12/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service from the City branch very professional and reliable. Did exactly what they said found me a excellent corporate client. Will use again with all my portfolio. Thank you
Was this review helpful? Yes
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by 'Vitaly' 11/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ciara Sherwood from Canary Wharf office proved to be extremely helpful and easy to deal with. I needed to get a flat in London in a very short period of time (3 days) and Ciara provided me with great service and advise helping to match my requirement with what was available on the market very quickly. Highly recommend Ciara as an agent.
Was this review helpful? Yes
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by 'ZZ' 10/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Pros
- Working with Yurga - very good. Transparent, not pushy and goes above and beyond what is required of her
- Properties found with the specs asked forCons
- When moving out Morgan Randall some agents are very very pushy to get the apartment even if it is incovenient for the tenant
- Dealing with property management can be slow
- Prices are driven up too steeplyWas this review helpful? Yes
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by 'Mr M Asmelash' 8/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As you know searching for a new place to live can be an emotional + stressful experience. Most agents do have a "Commission" focused approach, which can make the whole search process more tricky, as a result the tenant can be more curious to know on whether the viewing is truly good or not.
However i am delighted to confirm the agent(Mr Irfan Choudhary) i dealt with at Morgan Randall did not meet our negative expectations from above. In the space of 2 hours, Mr Choudhary presented five options to us and gave us a balanced view on all options upon completion of the viewings. We were so confident in his judgement, that we made our final decision within 24 hours. In addition the after sale management from him and his team was excellent, the administration of the offer was handled with care and we moved in as planned.
I would not hesitate to recommend this agent to anyone who is serious about searching for a property and gaining honest consultation.
Most Sincerely,
Mr AsmelashWas this review helpful? Yes
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by 'Sant Gupta' 7/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have gone through many Estate Agents in London, such as Foxtons which I btw do NOT recommend for various reasons.
Morgan Randall has offered me an outstanding service. The agent that dealt with my property search was Grant King. He listened to my requirements and ascertained my needs. He was very efficient and unlike other agents he always remained in contact, trying to do the best for me. Grant is very professional, polite and helpful.
Unfortunately due to family circumstances I did not end up renting a property, but I would definitely recommend Morgan Randall in every aspect and use them again in the future.
Fees are not high comparing them to other top Estate Agents in London. You pay for what you get. Personally I'd rather pay a little more and have a great service.Was this review helpful? Yes
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by 'Stoyan Petrov' 7/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I had a viewing of an apartment with Ashley from Morgan Randall. He had knowledge of the property and provided all the answers, regardless if some were difficult to respond to. I believe he conducted himself appropriately and felt he was there to help should it be needed. Definitely would recommend to friends and family.
Was this review helpful? Yes
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by 'Jenny' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Went on a viewing with Ashley. Great local knowledge. he also advised on local schools for my children. overall good service and would recommend.
Was this review helpful? Yes
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by 'YG' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service from Mat!
Was this review helpful? Yes
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by 'neoandindiana' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would highly recommend Matthew House, senior lettings executive, at Morgan Randall. I was looking for a 2 bedroom rental in the Canary Wharf area whilst still living in New York USA. He went above and beyond to find me a fantastic flat with all the specs I wanted and in my budget. Also his communication throughout the process was excellent.
I had spoken to other letting agencies whilst looking for a rental and decided not to use them as they did not come close to the outstanding client services that I received form Matthew House at Morgan Randall.
Was this review helpful? Yes
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by 'Matthew House' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you Matthew for the excellent service you afforded us in finding an apartment. Much appreciated.
Was this review helpful? Yes
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by 'Lee D' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Good and fast service, took one flat in Sep 2011.So far so good
Was this review helpful? Yes
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by 'Stuart' 5/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I am currently looking for a property and Ciara has been very helpful with the viewings and keeping me up to date with current properties. I have no complaints.
Was this review helpful? Yes
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by 'Oreosrule' 30/11/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They were very helpful up until we signed the contract. Then communication became very sporadic. They went back on a couple of verbal agreements and had we not had confirmation of them in writing, they would have gone back on them for sure.
That said they were a quite flexible in the run up to moving into the property.
Was this review helpful? Yes
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by 'John R' 30/11/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Good service from Mat & Daniel in lettings
Was this review helpful? Yes
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by 'ZZ' 29/10/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
- Forcibly scheduling appointments even if inconvenient and sometimes threatening
- Unable to process refunds on time
- Make you wait 15 mins before someone sees you
- Some agents very professional, others don't know how to behaveWas this review helpful? Yes
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by 'Peter Brown' 22/10/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
These guys are crooks. Dont be fooled by the smart suits and the free soft drinks. I viewed a property and agreed to submit an offer - they then told me someone else was interested and I'd have to pay more so I did. I was then told that the landlord had accepted. Then I found out via the landlord that there wasnt another tennant iinterested and they hadnt even submitted the offer I made. God knows why maybe holding out for more for someone else. I lost my deposit as I refused to do business with them. Dont use them - they are criminals behaving with complete dishonesty.
Was this review helpful? Yes
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by 'Carol Kerven' 14/10/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
EXTREMELY bad experience, from a bunch of speak-easy crooks. After making our first payments, verified by our bank, we could not get hold of the agent who did not reurn our calls, and therefore could not collect the keys, so we had to move in several days later than the lease date. Though we had been told by MR the flat was cleaned, it was filthy, disgusting and uninhabitable. The landlord was very helpful and also upgraded the kitchen, bathroom and hallway after we moved in (though this was of course messy and inconvenient for us). Then we got a nasty note saying our first month's rent... (read more)
Was this review helpful? Yes
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by 'Stressed' 11/8/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
DO NOT RENT FROM OR LET WITH THESE GUYS!
Great at getting you in. Terrible, aggressive and extortionately expensive thereafter. We found our property through the Balham branch and it is now managed by the Canary Wharf branch. If you want them to do anything it will take forever and cost you an arma dn a leg. They currently want £384 to change one name on the tenancy agreement. If we don't pay this in advance, it seems we can't get a new housemate in to pay the rent.
They have also, along with our Landlord (perhaps at his insistance and/or under their suggestion) pursued an extremely aggressive approach towards us, accusing us of misuse and negligent damage to the property for minor faults and breakages with fittings and fixtures which were faulty from the outset.
It seems that we may need to join the list of people who are taking up their completely maverick approach to property letting with the Property Ombudsman.
Was this review helpful? Yes
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by 'LongStandingCreditor' 21/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It has taken me a while to get around to writing this review, but I still seethe at the memory of my experience with this completely inept and unprofessional outfit over 18 months ago now. Before you read on, just promise me that you DON\'T give your hard earned cash to these crooks, I admit there are limited options in the Balham area but stay well clear of these guys. This is just a summary of the catalogue of cock-ups we witnessed over several months.
My partner and I were originally looking for a 2 bedroom property in the South Clapham area, but having been shown a fantastic ground... (read more)
Was this review helpful? Yes
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by 'nothappychappie' 13/5/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Overall an extremely disappointing experience and would certainly now go out of my way to NOT recommend dealing with that company to everyone I meet. It may be the specific individual whom we were dealing with that let it all down, but none the less a bad rep for the company in all.
For context we were looking for a place to rent. Saw the ad through Rightmove and sent a request. They were very fast to make contact and then arrange viewing. All good. They were polite and professional. Then unfortunately it goes down hill from there.
It was Thursday evening 5th of May when the viewing... (read more)
Was this review helpful? Yes
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by 'IHATEMORGANRANDALL' 4/5/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The Canary Wharf branch is an absolute joke. Their charges are above and beyond - not clearly explained and just taken from the deposit without permission. Getting this (over charged) deposit back has been an absolute nightmare - they have sat on it for a month. Communication is non-existent. We have seen some of the correspondence between our landlord and MR- all I can say is that they hate their tenants and are desperate to screw them over.
They are aggressive, obstructive and totally disagreeable. Our landlord has forwarded their emails that say they recommend that they evict us with 2... (read more)
Was this review helpful? Yes
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by 'benjy' 27/4/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We had visited every letting agents in Balham and viewed over a dozen flats in as many days without much joy.
We met a good variety of letting agents over the course of our "flat hunt", however Tony was one of a few who was patient, knowledgeable, friendly and understood our position and requirements.
We found a property that ticked all the boxes and put an offer in a day later, that was rejected by the landlord who wanted more.
However due to Tony's persistence and skills the landlord returned a few days later and accepted our offer on slightly different grounds but grounds we we're more than happy to accept without breaking our budget.
We're very happy where we are and although it was not in an area we originally considered, Tony's local knowledge helped settle our decision.
Top marks for Tony, he did good.
Was this review helpful? Yes
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by 'robert' 21/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Thus far I have been very happy with Morgan Randall. They rented my flat for the price we agreed on very quickly and were attentive to communication with me which I find so frustrating with Foxtons. They forwarded money and deposit without needing to be chased. I will consider them again in the future give my present experience.
Was this review helpful? Yes
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by 'RobLimehouse' 19/4/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Shocking company.....
Advertised my flat with Morgan Randall 1.5 yrs ago, fortunately it was rented through another agent... however, about a month ago Morgan Randall put my property on their website again (with no permission), advertising it at an increased price! So pretending to be a customer I called them, and they said it wasn't available because they had just rented it successfully in Feb, 2011 for 12 months! I asked to speak to the manager, he said that his colleague had made an honest mistake as they thought I was talking about a different property (funny, because I gave them the... (read more)Was this review helpful? Yes
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by 'kingo' 12/4/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Useless and unprofessional, they deserve to fail. Do not use them unless you like being let down by wannabees.
Was this review helpful? Yes
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by 'James' 1/4/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My girlfriend and I used Morgan Randall to let our flat in Balham, eventually the property was successfully let, however the tenants have moved out after 8 months. The fee paid to Morgan Randall was 11% of the annual rent, which was paid up front. We were told on numerous occasions that if the tenants activate the break clause then Morgan Randall will refund any overpayment of fees or they will re -let the property and deduct the overpayment from the next fee for the new tenant. They are now refusing to refund the overpayment in fees, consequently they owe us in the region of £500 with the effective fee being closer to 20% of the rent the tenants paid.
Was this review helpful? Yes
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by 'andycg' 11/3/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'andycg' rated Morgan Randall but did not write a review. -
by 'Nicobobinus' 9/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have just escaped the grasping fingers of Morgan Randall - they've managed to hang onto my deposit for four months after our tenancy finished. Pretty much exemplifies the service we've had all along from them - they are without doubt the worst company with the most incompetent and downright obstructive staff I've ever encountered. I am in the middle of writing to the Ombudsman now to let them know how pitifully bad these cowboys are.
Was this review helpful? Yes
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by 'gozza777' 2/2/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Absolutely awful. Avoid at all costs. Tenant not who they said she was. Rent paid to them not passed on for months, with unexplicable fees deducted which did not match what was agreed. No understandable breakdown of charges. They don't follow anything verbally agreed up in writing, despite requests for written confirmations. Never return calls or respond to emails. Further unexplained deductions from tenant's deposit. Made formal complaint, which true to form has been ignored. We've referred the case to the property ombudsman.
Was this review helpful? Yes
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by 'Bonzo' 28/1/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Bonzo' rated Morgan Randall but did not write a review. -
by 'NMR' 14/1/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I don't have an option to give them 0 stars or I would. Do yourself a favour and avoid all the hassles - find another lettings agency.
They are tricky and playing game. They would wait until last minute of your rental agreement and put you in uncomfortable position. All those things they promise, it didn't appear in the contract. You would have no choice but to accept.
Two months after moving in I got an e-mail from Morgan Randall advising that I hadn't paid rent, while I was supposed to pay to another agency. Absolutely ridiculous.
A few months after moving in, they have got it mixed up that our flat is still up for let. On Saturday morning, I heard someone was trying to get in our property. I was in my bathrobe and wondered what's going on. The woman from Morgan Randall was trying to show this property to her potential '
Was this review helpful? Yes
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by 'FM' 23/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great service recieved from Irfan at Morgan Randall in city he has helped me throughout my whole process of finding me a flat and moving me in. Thank you
Was this review helpful? Yes
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by 'MD' 22/12/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I am moving into London for the first time, and liked the enthusiasm given by the agent.
Being a first time client for any property, I felt pushed into putting down a holding deposit on a property that was lovely but over my budget, with the promise I would get it for my budget.
Contact has lessened over the couple of days since viewing, as negotiations with the landlord commence, initial offer rejected and I was asked to give a higher offer, which I can not afford on my current salary after this contact has again declined and excuses made for delays in contact and return of holding deposit. Any advice here on what the next move would be?
Thank youWas this review helpful? Yes
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by 'Simon' 16/12/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I am a landlord of several properties. Morgan Randell are the worst agent I have ever used by far.
The flat was supposed to fully managed and we are still trying to get them to change three lightbulbs which blew 9 months ago.
People don't call back when they say, ignore emails, overcharge me.
Complete waste of space.
Don't be drawn in by their flash offices and cars, go somewhere else you won't regret it.Was this review helpful? Yes
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by 'Shaffiq' 16/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service from Irfan and good communications betwee the branch network to facilitate all the signings etc.Many thanks.
Was this review helpful? Yes
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by 'Deia' 15/12/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I don't have an option to give them 0 stars or I would. I cannot tell you the amount of time we have spent trying to get any kind of answer from these so called professional estate agents. We have even walked in to the Canary Wharf Branch several times. We have lost our patience long ago. They are completely useless.
Please do yourself a favour and avoid all the head ache - find another lettings agency.
Was this review helpful? Yes
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by 'Steve215' 15/12/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As below, once you put your deposit down - very best of luck getting any response from this company. Absolutely terrible customer service, rude staff, and overall a complete joke.
Never use this company if you are looking to let.
Was this review helpful? Yes
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by 'AC' 12/12/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I tried nearly all the lettings agents in the Balham area and found Tony Pasztor at Morgan Randall to be the best in terms of trying to understand what my priorities were, and generally staying in touch and keeping me informed. He's a good guy and I enjoyed working with him, and I'm now in a property that I'm really happy with. I hope that now I've signed, Morgan Randall continue with that level of service (and this review should be taken as my opinion of Tony's work as that is my only experience of Morgan Randall).
Was this review helpful? Yes
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by 'Simon G' 9/12/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ryan at Morgan Randall was especially helpful, supportive and optimistic with his approach and I would recommend both him and his company.
Was this review helpful? Yes
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by 'A' 23/11/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very please with the service provided by Irfan Choudhary. He is one of the lettings executives and has been really nice and very helpful throughout the whole period of viewing to signing the contract. He also called me up after I moved in to check if everything was ok.
However the property management has yet to buck up on their services. I called the other day and a lady picked up my phone but was really rude to me. She kept me on whole for a whole 10 minutes and I heard her slam the phone down right after. When I called back she said she didn't know what happened. How could she not... (read more)
Was this review helpful? Yes
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by 'BalhamScot' 23/11/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
First impressions count and my dealings with Morgan Randall and Ryan in particular was one of professionalism and friendliness. Ryan asked the right questions to ascertain my needs, not in an intrusive arrogant manner, but very friendly and approachable. I wish all my dealings with estate agents had been this easy.
Unfortunately, I did not end up renting a property through Morgan Randall, but that certainly wasn't due to lack of effort on the part of my negotiator; my experience was a pleasant one and I wouldn't hesitate to recommend Morgan Randall in the future.Was this review helpful? Yes
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by 'SW121' 22/11/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Thanks, after three days my flat was let for the asking price that I thought ambitious! The new tenants are lovely, thank you.
Was this review helpful? Yes
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by 'Jazz' 22/11/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I just wanted to thank Ryan Trickey for his outstanding service and support in finding me a great 1 beder in Balham for 220 per week. Very happy with the room and the assistance would happily return to Morgan Randall in the future.
Was this review helpful? Yes
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by 'Cheng Sen Lim' 17/11/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'Cheng Sen Lim' rated Morgan Randall but did not write a review. -
by 'caonimaMR' 29/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Don't ever trust them. They are are friendly and helpful only before you pay them. Once you paid them, no answers, no call back. Then won't give you any help for your property. I have try to contact their property managment team as well for more than three times. Everytime they said they will call me back. But they didn't!!!.
People please go to some other small agent. They are more reliable than MR. I swear!!!
Was this review helpful? Yes
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by 'frustrated' 26/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Extremily frustrated with the service provided by Morgan Randall. Initially when I moved in the got the dates wrong and left me homeless for the night, then told me I could move in from 2pm the next day. When I arrived the current tenant was still in the flat and wasn't ready to leave for another 5 hours and the cleaners hadn't even been in yet.
Two months after moving in I got an e-mail from Morgan Randall advising that I hadn't changed my payment details to Ascot Ltd and they were charging me money for not doing this (I hadn't even received a letter).
Recently I have tried to extend... (read more)
Was this review helpful? Yes
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by 'ad' 11/10/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My first and only experience with Morgan Randall has been excrutiating. Everything has been poorly managed and as soon as you have put your deposit down, they don't want to know.
My housemates and I signed for a property last Saturday and put down the
Was this review helpful? Yes
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by '00' 7/10/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not rent through Morgan Randall!
Staff were very friendly at first....until you've signed a contract and paid their fees. They conveniently forgot to inform us that the property we were renting was on the market to be sold. After bringing this up they claimed that they had told us this. When trying to resolve this, they then acted like children trying to twist everything and refusing to answer questions with a straight answer.
All the positive reviews on here are written by their staff. Very poor. Do not use them!Was this review helpful? Yes
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by 'disgruntled' 5/10/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I strongly advice never using this agent to let your property. My tennants have also advised not to use them to rent a property so they have managed to upset both sides of their business!
Dealing with them was one of the most stressful and frustrating times of my life. I don't even want to write a letter of compliant so that I never have to be in contact with them again.
The agents are very pushy so make sure you read everything careful and take your time (if for some strange reason you do decide to use them).
Do not expect any help from them once you have signed the agreement and... (read more)
Was this review helpful? Yes
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by 'joc' 4/10/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Morgan Randall have let my 5 bedroom house in Wandsworth. I asked them to market only to families rather than sharers. They continued to find sharers and persuaded me to accept 4 "professional" people. They then moved 6 people into my house, using my dining room as a 6th bedroom. Absolutely shocking company that should be avoided at all costs!
Was this review helpful? Yes
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by 'Irene' 24/9/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are probably the worst letting agency I've worked with. They only worry about getting paid, but if the flat has problems they never return your calls. We've been chasing some missing keys from the flat for a month, and we ended up having to make copies of the main keys ourselves under the promise that they'll repay us.
Not to mention taking 6h to actually give us the keys, changing the terms of the contract at the last second when they knew we didn't have any other option, etc... i am considering talking with the Ombudsman. They are also expensive, with fees of up to 375GBP.
Was this review helpful? Yes
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by 'siam' 22/9/2010
- Branch:
- 149 High Street Wanstead Wanstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Was this review helpful? Yes
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by 'Jan Svarita' 21/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It's really hilarious to see how busy Morgan Randall's Customer Service is posting excellent five-star "reviews" on this site. It probably explains why they don't have time for their clients.
Was this review helpful? Yes
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by 'tenant12' 21/9/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'tenant12' rated Morgan Randall but did not write a review. -
by 'Nicko' 15/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Morgan Randall were efficient and helpful, and stood out from the high street crowd. Our lettings negotiator, Ryan Trickey, was an asset in every way. From actually listening to our requirements in the first place - remarkably a trait not shared by many agents - to negotiating and finalising the letting, he was was helpful, friendly and always remained in contact.
The only reason this is not a 5 star review is the fees seemed relatively high (maybe the price for good service?)
Was this review helpful? Yes
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by 'Steve' 4/9/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Beware!! 2 Polish girls responded to a private ad I placed on the net. They came and looked at my property posing as tenants and then went away. When they turned the corner I caught them getting into a Morgan Randall company car! Watched them a further while and could see them watching my property for 2 hours until they spotted me again and then drove away.
Was this review helpful? Yes
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by 'Mull42' 4/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ryan From Morgan Randall in showed me around several properties. He was extremely friendly and helpful. I would recommend Ryan and Morgan Randall to anyone who is looking to move to the area.
Was this review helpful? Yes
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by 'sparrow' 2/9/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When I signed up with Morgan Randall for my lease they were reasonably helpful, but all went down hill from there. Never returned my phone calls, useless at answering e-mails and are now trying to deduct whatever they can from my deposit - after being a very good and reliable tenant. Potential tenants, watch out for the
Was this review helpful? Yes
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by 'Smitty' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
In my recent move to the UK, Morgan Randall's team Real Estate Agents have been extremely beneficial in locating a rental property suited to my needs and lifestyle. Ryan Tricky has a proficient and an exceptional professional manner to his work and presence. I would definitely recommend any team member from Morgan Randall to assist in the location of a rental property.
Was this review helpful? Yes
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by 'Josh' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After several viewing with Ryan he listened and found me what I was looking for and despite the occasional missed email I was pretty happy!
I would use them again.
Was this review helpful? Yes
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by 'AA' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
A very bubbly and friendly estate agent - the young female staff at the Balham office helped me quickly to short list some properties which were suitable. Hospitality was very warm where she helped me to go through the whole proceedure, which made the move comfortable.
However, I think Morgan Randal could have done with less admin & paperwork to streamline the whole process.
Was this review helpful? Yes
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by 'Sarah' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Fantastic service, very polite staff and welcoming. Would recommend to anyone.
Was this review helpful? Yes
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by 'Minda' 29/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
MORGAN RANDALL IS A HOLDING DEPOSIT SCAM
just read the reviews form "HAPPY" customers! Made laugh! Randall had a busy time trying to improve its image as soon as I sent them FINAL LETTER BEFORE LEGAL ACTIONS, referencing the unsatisfied reviewers below!
MORGAN RANDALL IS A HOLDING DEPOSIT SCAM and you need to read this before you decide to do business with them!
so, found this two bed flat on net , made an appointment with a City (South Quay Square) branch. Flat was ok'ish, nothing special tho, so decided to take it. Agent requested to pay holding deposit ofWas this review helpful? Yes
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by 'Jones' 27/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
It looks like Morgan Randall employees have been busy with the below salvo of positive reviews. MRs' contracts with landlords contain the kind of clauses widley criticised as unfair by trading standards and in the recent court case between the OFT and Foxtons. The staff I dealt with were enthusiastic until they had badgered myself and my tenants into signing the agreement. A catalogue of incompetence and poor communication followed. They significantly added to the stress of letting my property despite the laughable claims on their web site. Approach with extreme caution but they did secure tenants quickly.
Was this review helpful? Yes
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by 'Carlos' 25/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After my nightmare experience with other agents I was quite delighted to come across Morgan Randall who were very helpful and professional. I would recommend them and especially Hitesh who I dealt with and helped me to find my current property.
Was this review helpful? Yes
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by 'Anna' 25/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Used Morgan Randall to find my new home and found their service really good. I dealt with Hitesh and found him helpful right from the start. He showed me properties that that matched my requirements unlike other agents! Even when my offer had been rejected he got straight to work and found me another one straight away! I would definitely recommend Morgan Randall and especially Hitesh
Was this review helpful? Yes
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by 'Paul' 25/8/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a landlord, I have used Morgan Randall over the last three years for two houses. Presently both are let through them. The work they performed to find good tenants at the desired rental values was excellent. And during this period I have had no problems with my tenants. They have been happy.
Whereas until 2009 the property management service and accounts departments were sometimes lacking a professional edge I now find both departments accessible and amenable. I gather that some reorganisation and retraining has improved things. The change is evident and welcome.
Staff are friendly... (read more)
Was this review helpful? Yes
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by 'scargo' 24/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I was set-up by this people. They did not meet their deadlines to deliver the tenancy contract, so I could move on time, and they never refunded my holding fee. Don't trust them.
Was this review helpful? Yes
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by 'stacey' 23/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent took me to see 2 properties, both of which I liked and am now a tenant in one of them. He didn't waste our time, as other agents have done, taking us to see places out of our price range or that would not be suitable for us. My other housemates needed to see the property and he was happy to take us round another 2 times even though we had already signed the contract.
Was this review helpful? Yes
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by 'Mrs Alam' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Morgan Randall has let our property out for us for the past 3 years running. I have always dealt with Jay Clarke from the Canary Wharf office and found him to be friendly, professional and always happy to go the extra mile. We would whole heartedly recommend them. Highly recommended!
Was this review helpful? Yes
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by 'AJ' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great service. They negotiated on my behalf well and were very professional. Fees are fairly steep though.
Was this review helpful? Yes
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by 'Tenant9731' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Rented a property with Lola, she was really good and really helpful. Have no problem recommending her.
Was this review helpful? Yes
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by 'max' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Fantastic service, really professional outfit that made our move effortless. Would recommend to anyone.
Was this review helpful? Yes
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by 'bradley2150' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Lola was really good and soo helpful during a very stressful time trying to find a new home in a new city! I saw about 20 different estate agents and Morgan Randall were by far the best in the whole city. Olrich was also really good.
Was this review helpful? Yes
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by 'Jose' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very bad customer service, I had to be chasing the Letting Agent constantly day and night in order for her to come back to me. It was a very frustrating experience. If I would have been the landlord, I would not leave my property on Morgan Randall's hands any longer.
Was this review helpful? Yes
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by 'E14LL' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Property was valued at a price that I was happy with, let within two days - overall very happy with the service provided.
Was this review helpful? Yes
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by 'Charlie' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This company is realy good. I could defenately use them next time. They have good stock, and they are real professionals.
Was this review helpful? Yes
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by 'tennant78' 4/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Disgusting viewing service resulting in not taking a lease with them (and reading other reviews from tennants that have I am so thankful that I didn't). Initially I rang discussing that I was after a one bed property strictly within a mile of Canary Wharf for around
Was this review helpful? Yes
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by 'Jim' 3/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Abominable - avoid like the plague. I will never ever make the mistake of dealing with them again as long as I am alive.
Was this review helpful? Yes
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by 'Lee' 28/7/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I requested a short let property viewing with them and they quoted me
Was this review helpful? Yes
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by 'Morganrandallsuk' 26/7/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Please do not trust a word they say. I am having a really bad experience with them.
Was this review helpful? Yes
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by 'Marike' 23/7/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Morgan Randall kept harassing me for rent while I was paying directly to the landlord according to the instructions of the lease. It took me 6 phone calls, 3 visits to the branch, and a letter from a solicitor to get me off their "automated service".
Was this review helpful? Yes
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by 'Cedars' 30/6/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Just let with Morgan Randall for the first time, they've been friendly and informative, my only gripe is they seemed a little too keen at times. That can be forgiven considering their professionalism.
Was this review helpful? Yes
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by 'Niro' 9/6/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Quite simply awful.
Was this review helpful? Yes
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by 'Another Disgruntled Customer' 9/6/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Very keen at the beginning, but it quickly became clear that they are just chancers. I'm used to being disappointed by estate agents, but Morgan Randall are a car crash of an agent. Nothing they promise ever happens and they seem to feel that contracts don't apply to them.
Was this review helpful? Yes
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by 'John' 11/5/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Spoke to them about renting a 2-bed flat in Canary Wharf - without question some of the rudest, least helpful people I have ever spoken to, they spoke to me as if I was utterly stupid. If Morgan Randall treat prospective customers like that, God knows how they behave once they've got you signed up.
A strange way to do business indeed, perhaps that's why they're in administration. Lucky escape by the sound of it.
Was this review helpful? Yes
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by 'rhys' 10/5/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
My story is similar to others - a deposit was taken and not refunded. Calls were never returned.
Was this review helpful? Yes
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by 'Paul' 7/5/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Avoid them. Period.They charged me
Was this review helpful? Yes
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by 'Tenant' 6/5/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Morgan Randall were terrible.
We agreed to rent a house with them, and they took the deposit (which they said they required urgently to secure the house), and then did not return calls for 3 weeks regarding the contract. It then turned out that they had not agreed the rental price with the landlord, and we had lost property, but this was only communicated after we called them several times a day, and in the end visited the office in person to wait for a response.
Their refusal to return calls or respond to queries meant we lost out on time to fnd another flat. They also took several weeks to return the deposit they had taken, and did not return calls relating to this either.
Was this review helpful? Yes
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by 'mdb' 24/4/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
]]
I paid themWas this review helpful? Yes
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by 'Simone' 24/4/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid Morgan Randall. Simple.
I have NEVER known such an incompetent, dishonest and rude company.
Very poor customer service. Nothing ever gets done but they charge for the work.
I warn you. Do not use Morgan Randall.
Was this review helpful? Yes
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by 'jjcale27' 6/4/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Cowboys, amateurish at best. Staff at the Balham office are arrogant, disengenious and completely incompetent. Please, never use this agency!
Was this review helpful? Yes
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by 'Leesa' 17/2/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Took my keys for viewings. When I decided to sell the property, chased them via 5 emails and 4 phone calls, all of which were never responded to. Apparently they were put in the post, though the post never arrived. Very disappointed. Lots of talk, no action. Sadly my experience epitomises estate agent reputations!
Was this review helpful? Yes
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by 'Bobby' 19/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Godawful. Misled several times by staff here during our tenancy (and sadly the hell isn't over yet!) Can't decide whether they're being purposefully obstructive or just woefully incompetent. Good luck all you tenants out there.
Was this review helpful? Yes
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by 'steven' 19/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After dealing with so many different agents around Balham, i found that Morgan Randel were the most helpful and honest agency. They accommodated me for my late viewing as I was only available from 8.30pm due to my work commitments, whilst all the other agents told me I had to wait till the weekend. She worked very hard to find me the perfect place and made sure that all my conditions were satisfied, even though the landlord was negotiating very tough. Although I thought they were slightly more expensive than other agents, this became insignificant.
Was this review helpful? Yes
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by 'Mr Choo' 16/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They found me tenants and told me the tenants only wanted an 18 month contract and they insisted on the tenancy being managed at 17%!!!!! When I spoke to the tenants (after they moved in) I found that this was not the case.
Was this review helpful? Yes
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by 'Annonymous' 19/11/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I registered online with this agency and they called me at least twice a day every day after that until I eventually unsubscribed. I had an agent who suffered very badly with sarcasm and a bad attitude. The day I called to unsubscribe, they forgot to put me on hold and I heard the lady on the other end of the phone panick as she told her other collegue. She said "What sha'll we do, she's not going to deal with us." Very dodgy, money grabbing and desperate company.
Do not sign up, there are plenty of other agents out there. Good luck
Was this review helpful? Yes
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by 'james' 29/10/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Agents in the Canary Wharf office take the holding deposit of 1000
Was this review helpful? Yes
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by 'Eleftheria' 21/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Morgan Randall for first time. I strongly believe that the agent (Lola) was one of the best that you can find in the market. Very helpful and really trying to do the best for you. I had to face a very demanding landlord but I definitely felt that the agency was on my side trying to do the best. Even after I moved in and the place wasn't professionally cleaned as promised by the landlord, Lola tried her best to demand whatever was promised to me. I would definitely recommend. Of course when you are dealing with estate agencies and landlords you need to be extremely careful with term and conditions regarding the security deposit. So just ask all the questions before giving any money and make sure you have everything discussed in written form.
Was this review helpful? Yes
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by 'MJ' 19/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Warning to all prospective tenants!! I've rented properties in London for a number of years but have never come across such flagrantly dishonest agents. With seemingly no ethics they epitomise everything that is wrong in the sector. Please ensure that any statements/promises they make are confirmed in writing before you sign.
Was this review helpful? Yes
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by 'Arish' 8/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Its nice to see some positive reviews here as well as the usual moans. I used Morgan Randall recently and granted, they are not the cheapest agent but are very transparent. All their paperwork is extremely detailed and explains all the potential costs of renting through them as well as clearly setting out the whole tenancy process. In all my 15 years of renting property in London, I have never come accross an agency which has a clear tenancy process as Morgan Randall has. You're bound to get the odd 'bad' sales person in any estate agent, but in the end, its the company's way of working which counts.
Was this review helpful? Yes
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by 'silur' 24/9/2009
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'silur' rated Morgan Randall but did not write a review. -
by 'Manav' 23/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely Terrible and Pathetic! Worst service you can imagine. Pity that this site only allows me to put minimum of one star, I would have given them negative stars otherwise. This guy named ****** who works with their CW office took 400 pounds holding deposit from us but still continued to take offers from others at the same time. Moreover, he was so unprofessional that he did not pick up our phone entire next day that led to us missing out on another home as well.
Given that they charge you so high admin fee, they just deserve negative stars rather than even one.
Admin note: agent's name removed
Was this review helpful? Yes
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by 'Sbl' 15/9/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I put down a
Was this review helpful? Yes
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by 'jb' 7/9/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
The agent never showed for the viewing. When I rang (20mins after arranged time) the office wondering where she was the person on the other end said she was on her way. 20mins later she still had not arrived, so I left. She never rang to apologize or give an explanation. If I was letting a flat I owned I certainly would not use them.
Was this review helpful? Yes
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by 'angry' 6/8/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
My wife's parents signed an offer for a flat, which included a holding deposit. The signing was performed at the flat where for which they made the offer for. Within 20 minutes however, they had changed their minds and phoned the agent to tell him they have changed their mind and do not want to proceed with the offer. He acknowledged and hung up. The very next morning they received an email confirming that the Landlord had accepted their offer!!!! When phoning the agent, hey gave them a soap story that someone else had had faxed the offer through and someone else had taken their deposit from their account.
Following conversations resulted in no further progress and the money has not been returned.
Was this review helpful? Yes
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by 'Searle' 16/4/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Awful service. Lettings agent lied to us concerning what the landlord agreed before we moved in just to get us thruogh the door. We are now being held responsible for this and it will cost us overWas this review helpful? Yes
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by 'unhappycustomer' 9/3/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Avoid these people at all costs. Last year they let my flat and then claimed the tenants would only agree to an 18 month contract. Since then from talking to the tenants they didn't want to either and were forced into it by Morgan Randall. Basically the tenants are locked into 18 months and I have paid 18 months fees up front. There is a 12 month break clause. I can claim the fees back once the break clause kicks in. However whether they pay or not is a different matter. They also tried to make me agree to them being sole agent if the break clause was executed. I got it removed. READ THEIR TERMS AND CONDITIONS CAREFULLY!!!!
Was this review helpful? Yes
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by 'Sarah' 20/2/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Don't deal with this company they will lie to get you to put deposits down. I gave them a deposit ofWas this review helpful? Yes
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by 'David' 19/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
These people cannot be trusted. This company is in serious financial trouble and haven't paid their bills. They have entered into a CVA (Company Voluntary Arrangement) to avoid administration. You can check on the Companies House website. Avoid them at all costs.
Was this review helpful? Yes
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by 'allbar' 15/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was really impressed with Morgan Randalls proffessionalism and would definately use them again. It was the very 1st time i had used an estate agents and I would recommend them.
Was this review helpful? Yes
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by 'Emma Morton' 9/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I let my property out via Morgan Randall and was very impressed with the professionalism and the speed with which the let my property. I called up on the tuesday and someone came and valued my property that day. They got me a tenant on the friday and the got me a really good rent. I would definatly reccommend them.
Was this review helpful? Yes
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by 'lefizz' 29/1/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Ruined my life for 3 months
Was this review helpful? Yes
 and did not waste our time. Well done Matthew!/&display=popup&link=http://www.allagents.co.uk/review/24866/&redirect_uri=http://www.allagents.co.uk/review/24866/ "Share on your Facebook Wall"){kind=logo}
Ronnie was remarkably efficient in showing us high quality accommodation when we were under pressure to find a decent place in shortest possible time. It was perhaps of that pressure that we eventually chose a different option from another major agency. Nevertheless, I would like to commend Morgan Randall, or in fact -- Ronnie since she represented the firm in such professional and attractive style, for a no- nonsence approach, ability to listen and honesty. If it was not my protectionist attitude and parallel arrangements, Ronnie\'s proposition would be my first choice. I liked the flexibility in contract terms, readiness to negotiate the price, the property itself and the personal touch of the agent.
Thank you very much!
P.S. I\'m looking again because my current place is being sold -- for a second time in 7 months... I might be turning up at MR Discovery office very soon./&display=popup&link=http://www.allagents.co.uk/review/24818/&redirect_uri=http://www.allagents.co.uk/review/24818/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Very good service: very quick to keep you updated on new properties and respecting your criteria to avoid "harassment" and waste of time. Feeling of trust./&display=popup&link=http://www.allagents.co.uk/review/24802/&redirect_uri=http://www.allagents.co.uk/review/24802/ "Share on your Facebook Wall"){kind=logo}
 ...
Definitely will recommend Martin Marlow to any of our friends should they need a responsible and responsive agent who will also understands their needs./&display=popup&link=http://www.allagents.co.uk/review/24342/&redirect_uri=http://www.allagents.co.uk/review/24342/ "Share on your Facebook Wall"){kind=logo}
 tenant at the asking price and has been mindful of pushing all the paperwork through with the same kind of speed.
We are extremely happy with the outcome in such a short period of time. Matt has been great at following through despite us being on the other side of the world. This alone has given us “peace of mind” in the truest sense.
Matt is a true professional with a smart down to earth approach. His advise is sound and aims to exceed expectations for both parties.
We are more than happy with service and that is why we continue to use Morgan Randall./&display=popup&link=http://www.allagents.co.uk/review/23389/&redirect_uri=http://www.allagents.co.uk/review/23389/ "Share on your Facebook Wall"){kind=logo}
 showing us lots of properties in different locations to consider. He then worked until at least 2100 trying to get our offer through and also went into work on Sunday to follow up. On top of all of this, he made time for us to see the property again the following day. Daniel is a patient estate agent who will take the time to listen to what you're after and make his best efforts to find you a property.
From a company perspective, we formed the view that Morgan Randall had a lot of good quality properties on their books. We also appreciated the beverages offered to us at the office. Very professional./&display=popup&link=http://www.allagents.co.uk/review/23219/&redirect_uri=http://www.allagents.co.uk/review/23219/ "Share on your Facebook Wall"){kind=logo}
.
I've been on so many pointless viewings with other agencies. Ashley at Morgan Randall really did set the bar high, It was a delight being assisted by him. He was also responsive when I left messages to call me back./&display=popup&link=http://www.allagents.co.uk/review/22261/&redirect_uri=http://www.allagents.co.uk/review/22261/ "Share on your Facebook Wall"){kind=logo}
 for simply knowing what I wanted.
I would recommend Daniel and Morgan Randall willingly, and that, to me, speaks volumes./&display=popup&link=http://www.allagents.co.uk/review/19854/&redirect_uri=http://www.allagents.co.uk/review/19854/ "Share on your Facebook Wall"){kind=logo}
 but Matthew House did a great job of helping us find the perfect place for us in just a couple days. He was straight forward, listened to our likes/dislikes and was very informative about all properties we discussed. We would definitely seek to go through Matthew again for any future property and would recommend him to our friends and family./&display=popup&link=http://www.allagents.co.uk/review/19250/&redirect_uri=http://www.allagents.co.uk/review/19250/ "Share on your Facebook Wall"){kind=logo}
 not paying rent. Jay Clarke advised me of the best course of action and even negotiated on my behalf with the tenant. After a couple of weeks back and forth we came to a mutual agreement and my old tenant left. Morgan Randall then found a new tenant for me and he has been in my apartment for 3 months so far and we haven’t had any problems./&display=popup&link=http://www.allagents.co.uk/review/19089/&redirect_uri=http://www.allagents.co.uk/review/19089/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Excellent service by Ronnie Jackson of Morgan Randall Canary Wharf.
Hard working, worked long hours and very professional. Listened to all our needs and very patient when dealing with our numerous requests. She was able to source a lot of different properties for us to view at our price range. Not a usual estate agent "hard sell", aggressive or pushy, yet she understood what was missing from each property.
We would definitely recommend Ronnie if you need someone who will make it a mission to find you the right property to live in./&display=popup&link=http://www.allagents.co.uk/review/18938/&redirect_uri=http://www.allagents.co.uk/review/18938/ "Share on your Facebook Wall"){kind=logo}
.
Morgan randall would send letters to the wrong people and would claim that they had sent things when they hadn't, said they couldn't send things electonically when they could and then did when the letters got lost in the post.
For viewings of the flat we were constantly called, frequently calling up and asking for viewings with less than 24hours notice and being particularly pushy about it and very very rude when you made it clear that they couldn't view it.
Even more fun when we'd actually moved, the landlord had told Morgan Randall he no longer wanted them managing his property and had handed it to someone else, but still the original tenants before us started getting letters saying they were in rent arrears. When they called up to ask about the letter, the letter said the landlord was quite angry for not being paid and they should pay the whole months rent immediately, which is amazing when they weren't working for him anymore.
Morgan Randall - would never use them again or recommend them to anyone. They have made a simple thing very stressful./&display=popup&link=http://www.allagents.co.uk/review/18548/&redirect_uri=http://www.allagents.co.uk/review/18548/ "Share on your Facebook Wall"){kind=logo}
, Matt and Morgan Randall were flexible in meeting my needs and helping me settle in./&display=popup&link=http://www.allagents.co.uk/review/17999/&redirect_uri=http://www.allagents.co.uk/review/17999/ "Share on your Facebook Wall"){kind=logo}
 and worked based on my schedule. Top grade!/&display=popup&link=http://www.allagents.co.uk/review/17939/&redirect_uri=http://www.allagents.co.uk/review/17939/ "Share on your Facebook Wall"){kind=logo}
 of the kind and quality I was looking for. I am completely satisfied with the service. As an overall, it took me 1 hr to find the right apartment. thanks!/&display=popup&link=http://www.allagents.co.uk/review/22108/&redirect_uri=http://www.allagents.co.uk/review/22108/ "Share on your Facebook Wall"){kind=logo}
 so hence why the negative review here/&display=popup&link=http://www.allagents.co.uk/review/17015/&redirect_uri=http://www.allagents.co.uk/review/17015/ "Share on your Facebook Wall"){kind=logo}
 the MR rep told us that we would have to be quick as he had already taken a deposit off of someone for the place...clearly he was either lying to us to entice us in, or was screwing over another prospective tenant for a bigger payday. Either way, alarm bells should have rung then.
Since then we've had a few problems with the house that after more than 3 months, still remain unfixed due to a series of inept tradesmen. Can't stress this enough...
Plague. Avoid like the./&display=popup&link=http://www.allagents.co.uk/review/22047/&redirect_uri=http://www.allagents.co.uk/review/22047/ "Share on your Facebook Wall"){kind=logo}
 did an exceptional job when dealing with me as a prospective customer. I must admit i was somewhat a awkward client as it was a first move to the city for me and Charlie ensured he showed me a number of properties that suited my criteria. He was extremely helpful and was always on hand when i had a question to ask. Unfortunately i didn’t go for a property as i had a change of heart about the move and he was very understanding. I can safely safe that when i do come to look for a property again i would use Morgan Randall just so i can be looked after by Charlie. I would also recommend him to other potential clients./&display=popup&link=http://www.allagents.co.uk/review/16350/&redirect_uri=http://www.allagents.co.uk/review/16350/ "Share on your Facebook Wall"){kind=logo}
 and Ciara provided me with great service and advise helping to match my requirement with what was available on the market very quickly. Highly recommend Ciara as an agent./&display=popup&link=http://www.allagents.co.uk/review/16277/&redirect_uri=http://www.allagents.co.uk/review/16277/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=As you know searching for a new place to live can be an emotional + stressful experience. Most agents do have a "Commission" focused approach, which can make the whole search process more tricky, as a result the tenant can be more curious to know on whether the viewing is truly good or not.
However i am delighted to confirm the agent(Mr Irfan Choudhary) i dealt with at Morgan Randall did not meet our negative expectations from above. In the space of 2 hours, Mr Choudhary presented five options to us and gave us a balanced view on all options upon completion of the viewings. We were so confident in his judgement, that we made our final decision within 24 hours. In addition the after sale management from him and his team was excellent, the administration of the offer was handled with care and we moved in as planned.
I would not hesitate to recommend this agent to anyone who is serious about searching for a property and gaining honest consultation.
Most Sincerely,
Mr Asmelash/&display=popup&link=http://www.allagents.co.uk/review/16156/&redirect_uri=http://www.allagents.co.uk/review/16156/ "Share on your Facebook Wall"){kind=logo}
. Then we got a nasty note saying our first month's rent payment had not been made, which upon investigation, was due to a diference of some cents in the amount, therefore the MR computer threw it out. Though we got apologies from MR about this, every month since the same thing happened - nasty emails. Now we have left on the day the lease expired, 24 Sept. but before we left we got the landlord and a MR agent to view the condition of the flat in our presence. The landlord said he was satisfied with the condition, but GUESS what? We still have not got our deposit of £1,500 back. They are now in breech of the contract.
If you MUST deal with this shoddy dishonest company, do everything by letter, special delivery, and expect lies and incompetence from beginning to end. However, better by far not to deal with them./&display=popup&link=http://www.allagents.co.uk/review/13734/&redirect_uri=http://www.allagents.co.uk/review/13734/ "Share on your Facebook Wall"){kind=logo}
 pursued an extremely aggressive approach towards us, accusing us of misuse and negligent damage to the property for minor faults and breakages with fittings and fixtures which were faulty from the outset.
It seems that we may need to join the list of people who are taking up their completely maverick approach to property letting with the Property Ombudsman./&display=popup&link=http://www.allagents.co.uk/review/11905/&redirect_uri=http://www.allagents.co.uk/review/11905/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=It has taken me a while to get around to writing this review, but I still seethe at the memory of my experience with this completely inept and unprofessional outfit over 18 months ago now. Before you read on, just promise me that you DON\\\'T give your hard earned cash to these crooks, I admit there are limited options in the Balham area but stay well clear of these guys. This is just a summary of the catalogue of cock-ups we witnessed over several months.
My partner and I were originally looking for a 2 bedroom property in the South Clapham area, but having been shown a fantastic ground floor flat in a leafy balham street by one of the MR sales reps, we were quick to sign a contract and pay the deposit. Having partially paid the moving in monies at the Balham branch, I received their bank details for transfer of the remainder of the payment just 4 business days before we were due to move in, even though I\\\'d repeatedly asked for them. Alarm bells started to ring when the MR rep mentioned to me over a phone call that there \\\"may be a problem with the move in date\\\". I stated that we had already agreed to the move in date and we had to be out of our current place on that date and a removal van had been booked accordingly. I also said the money had been transferred and would be there by that time.
Over the next three days, I contacted MR on several occasions to check on the progress of my BACS transfer and resolve some outstanding issues over inventory. None of my calls were returned until the evening before our move in date, where I was told that we would not be able to move in the next day and might have to find temporary accommodation! I asked if this was because the landlords were not ready to move out, but he kept on stating it was because the funds had not cleared. It became obvious that the landlords had never agreed to move out on the date (Wednesday) we had agreed, and that MR had been telling them something completely different. The funds were received by MR on our move in date but they refused to allow us to move in, saying the landlords would not be moving out till Sunday, 5 days after we had originally agreed with MR.
What followed was one of the worst weeks of my life, no word of a lie. On the wednesday, I spent hours desperately calling hotels in the area that could accommodate us for 4 nights, as well as provide secure parking for our car and van loaded with all our possessions. I also tried to contact the Balham Branch manager on several occasions with no response, until 4pm that day where he flippantly suggested going to a travelodge for a few nights. MR did absolutely nothing to help us find temporary accommodation when they had put us in this position! We ended up finding a Holiday Inn in Vauxhall for 3 nights only, and then had to move to Croydon for the saturday night. This was further complicated by the fact that my girlfriend was flying to Canada on the Sunday morning on business, and had all her luggage packed in the back of the van, so we were forced to empty the van completely and repack it in the hotel car park!
All the while I kept receipts for food, hotel bills, extra 4 days rental on the van hire, etc. The total costs incurred came close to a grand, not including all the stress and time of work to do it logistically. Once we had finally moved in, I made an official complaint to the Balham branch manager and unsurprisingly I received no response. I then escalated to the Canary Wharf Head Office. Two weeks later I received a letter stating that the company had gone into adminstration and that all complaints must be directed to the Liquidator!!! I contacted the Ombudsman who said that they could not take any action against a company that was no longer trading and I\\\'d have to join the long list of creditors if I had any hope of getting any money back. Fat chance considering they owed HMRC a bucket load. I considered going along to the Creditors meetings, not with the intention of making a plea for the return of my cash, but just to go and have a \\\'nice\\\' chat with the directors.
But to my utter disbelief (and anger with the joke regulation this industry is under), the company is back up and trading within the week under a slightly adjusted title, and surprise surprise, same owners/directors. Fortunately, we did not have to deal with them much throughout our 12 month tenancy, but when we did it was the same old story. No returned calls, no information, out and out lies, and completely inept people working there. When it came to the end of our tenancy, they procrastinated over the inventory check and did not want anything to do with the annual gas/boiler inspection, even though the landlords had given them strict instructions. They are paid management fees but do absolutely nothing for them. Once our tenancy was up, our landlords changed agents almost immediately as they hated their experiences with them also.
In summary, stay WELL AWAY from this cowboy outfit. Unprofessional, Dishonest, Unsympathetic, Inept, Crooked. I would give minus stars if there was an option.
When you look at the history (both financially and in customer service) there are massive alarm bells ringing and I\\\'m just astonished that they have managed to keep ripping people off without penalty. The whole lettings/property management industry needs a thorough overhaul as there is not enough regulation or protection for the consumer, and this lot need to be off the high streets for good, not just going into voluntary arrangements that leads to eventual receivership, and starting up a new firm without consequences. This legal loophole needs sorting out, whether thats the job of the Ombudsman or higher powers. Without their support, how are consumers supposed to get justice?/&display=popup&link=http://www.allagents.co.uk/review/10677/&redirect_uri=http://www.allagents.co.uk/review/10677/ "Share on your Facebook Wall"){kind=logo}
. Nothing arrived, and absolutely no contact. So I followed up on Monday 9th (left messages, no response) and then Tuesday 10th. Finally got hold of him who then promised to send it through that afternoon. Then nothing. On Wednesday 11th, followed up again, then finally he sent it through with an apology saying he had forgotten!!
Having reviewed the inventory, we put in an offer that evening. Then followed up the next day to confirm he received it. He confirmed that was the case, but have not read it, and would do so and get back to us later that day. Guess what, we didn't hear back. Followed up again on Friday 13th, then only to be told that someone else's offer was higher so it was a no go.
Now, whilst it may seem all of this happened within a span of 1 week, if anyone knows what the rental market is like in London right now, fast action is required in order to secure anything decent. The fact of the matter is, the agent we were dealing with promised to 'deliver' something, and continually not. In otherwise very poor customer expectation management.
Don't commit to something you cannot deliver on.
Their agents (or maybe that specific one we were dealing with) needs to attend some customer relationship training in my opinion.
Until they improve their standards, I wouldn't touch them with a barge pole for anything either as a tenant or a landlord./&display=popup&link=http://www.allagents.co.uk/review/10048/&redirect_uri=http://www.allagents.co.uk/review/10048/ "Share on your Facebook Wall"){kind=logo}
 deposit back has been an absolute nightmare - they have sat on it for a month. Communication is non-existent. We have seen some of the correspondence between our landlord and MR- all I can say is that they hate their tenants and are desperate to screw them over.
They are aggressive, obstructive and totally disagreeable. Our landlord has forwarded their emails that say they recommend that they evict us with 2 months notice because we underpaid our rent by £2.50 each month - at no point had we been told this by MR. When we have confronted them over this - we get ignored. It seems to me, all they are interested in is reeling you in - get the deposit and their fee and then get you out again - by any means possible. We thankfully have moved with a different agent - our landlord has also decided to re-let his property with another agent. All I can say is - Never ever give your money or time to Morgan Randall – they are cowboys.
/&display=popup&link=http://www.allagents.co.uk/review/9867/&redirect_uri=http://www.allagents.co.uk/review/9867/ "Share on your Facebook Wall"){kind=logo}
, advertising it at an increased price! So pretending to be a customer I called them, and they said it wasn't available because they had just rented it successfully in Feb, 2011 for 12 months! I asked to speak to the manager, he said that his colleague had made an honest mistake as they thought I was talking about a different property (funny, because I gave them the specific reference number off their website) and also, my property had gone on their website by mistake because I had tried to rent with them previously (strange then that they were advertising it at an increased price....!). Told them in no uncertain terms that I didn't want to ever be associated with Morgan Randall again, and they should remove me from their contact database. Since that date they continue to send me texts and email me advertising their excellent customer service - every time I respond with "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/7823/&redirect_uri=http://www.allagents.co.uk/review/7823/ "Share on your Facebook Wall"){kind=logo}
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Recently I have tried to extend my contact on the apartment and have been having numerous difficulties in getting the staff at Morgan Randall to get this simple extension sorted even though I have offered the asking price. I'm also getting calls from them asking to do viewings in the flat even though an extension has now been signed.
I have also recently received an e-mail from them advising I hav't paid rent for 3 months (I have paid monthly on due date) and stating that I owe them 3 months rent, and that they have been in contact with the landlord and will start eviction procedings. After speaking to the concierge in the building early he advised that other people in my block have also mentioned they have encounted this and that Mongan Randall and trying some type of scam (maybe to re-market and trying generate extra cash for themselves).
They just seems to do everything poorly and don't provide any customer service. I wiah i'd read some of the other reviews before going through them. /&display=popup&link=http://www.allagents.co.uk/review/7121/&redirect_uri=http://www.allagents.co.uk/review/7121/ "Share on your Facebook Wall"){kind=logo}
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Do not expect any help from them once you have signed the agreement and are legally bound as they are not interested - obviously they are not interested in repeat business as I will never use them again in any capacity.
So far I have had to also chase for all my rental payments as they firstly overcharged their fees by about 300% and this month they just seem to have forgotten - not helpful when you have a mortgage to pay.
The only positive is that the headoffice is slightly better at dealing with your issues than the terrible office in Balham!
Please please for your sanity use another agent. /&display=popup&link=http://www.allagents.co.uk/review/6804/&redirect_uri=http://www.allagents.co.uk/review/6804/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/6563/&redirect_uri=http://www.allagents.co.uk/review/6563/ "Share on your Facebook Wall"){kind=logo}
. Initially I rang discussing that I was after a one bed property strictly within a mile of Canary Wharf for around /&display=popup&link=http://www.allagents.co.uk/review/5959/&redirect_uri=http://www.allagents.co.uk/review/5959/ "Share on your Facebook Wall"){kind=logo}
.
[[EDIT ORIGINAL END]]
My story is similar to others - a deposit was taken and not refunded. Calls were never returned./&display=popup&link=http://www.allagents.co.uk/review/5049/&redirect_uri=http://www.allagents.co.uk/review/5049/ "Share on your Facebook Wall"){kind=logo}
, and then did not return calls for 3 weeks regarding the contract. It then turned out that they had not agreed the rental price with the landlord, and we had lost property, but this was only communicated after we called them several times a day, and in the end visited the office in person to wait for a response.
Their refusal to return calls or respond to queries meant we lost out on time to fnd another flat. They also took several weeks to return the deposit they had taken, and did not return calls relating to this either./&display=popup&link=http://www.allagents.co.uk/review/5017/&redirect_uri=http://www.allagents.co.uk/review/5017/ "Share on your Facebook Wall"){kind=logo}
.
There are cases with the Deposit Protection Service as they lie and steal from tenants.
I have proof for all of this as does another ex tenant who is a friend.
I warn you. Do not use Morgan Randall.
Morgan Randall are in administration and are operating under special circumstances (see companies house website).
No matter what they come back with, it is all true. If you would like to meet to discuss this, email me and I will show proof.
[[EDIT ORIGINAL END]]
Avoid Morgan Randall. Simple.
I have NEVER known such an incompetent, dishonest and rude company.
Very poor customer service. Nothing ever gets done but they charge for the work.
I warn you. Do not use Morgan Randall./&display=popup&link=http://www.allagents.co.uk/review/4912/&redirect_uri=http://www.allagents.co.uk/review/4912/ "Share on your Facebook Wall"){kind=logo}
 via 5 emails and 4 phone calls, all of which were never responded to. Apparently they were put in the post, though the post never arrived. Very disappointed. Lots of talk, no action. Sadly my experience epitomises estate agent reputations!
[[EDIT ORIGINAL END]]
Took my keys for viewings. When I decided to sell the property, chased them via 5 emails and 4 phone calls, all of which were never responded to. Apparently they were put in the post, though the post never arrived. Very disappointed. Lots of talk, no action. Sadly my experience epitomises estate agent reputations!/&display=popup&link=http://www.allagents.co.uk/review/4357/&redirect_uri=http://www.allagents.co.uk/review/4357/ "Share on your Facebook Wall"){kind=logo}
 It's a shame that the fact they've gone into administration doesn't mean they stop trading asap, as they'd be doing everyone a favour. Can't decide whether they're being purposefully obstructive or just woefully incompetent. Good luck all you tenants out there.
[[EDIT ORIGINAL END]]
Godawful. Misled several times by staff here during our tenancy (and sadly the hell isn't over yet!) Can't decide whether they're being purposefully obstructive or just woefully incompetent. Good luck all you tenants out there./&display=popup&link=http://www.allagents.co.uk/review/4049/&redirect_uri=http://www.allagents.co.uk/review/4049/ "Share on your Facebook Wall"){kind=logo}
 I found that this was not the case. I wouldn't worry though, if the google search means anything they have entered into administration so wont be trading for long!
[[EDIT ORIGINAL END]]
They found me tenants and told me the tenants only wanted an 18 month contract and they insisted on the tenancy being managed at 17%!!!!! When I spoke to the tenants (after they moved in) I found that this was not the case./&display=popup&link=http://www.allagents.co.uk/review/3750/&redirect_uri=http://www.allagents.co.uk/review/3750/ "Share on your Facebook Wall"){kind=logo}
 was one of the best that you can find in the market. Very helpful and really trying to do the best for you. I had to face a very demanding landlord but I definitely felt that the agency was on my side trying to do the best. Even after I moved in and the place wasn't professionally cleaned as promised by the landlord, Lola tried her best to demand whatever was promised to me. I would definitely recommend. Of course when you are dealing with estate agencies and landlords you need to be extremely careful with term and conditions regarding the security deposit. So just ask all the questions before giving any money and make sure you have everything discussed in written form. /&display=popup&link=http://www.allagents.co.uk/review/3237/&redirect_uri=http://www.allagents.co.uk/review/3237/ "Share on your Facebook Wall"){kind=logo}
 the office wondering where she was the person on the other end said she was on her way. 20mins later she still had not arrived, so I left. She never rang to apologize or give an explanation. If I was letting a flat I owned I certainly would not use them./&display=popup&link=http://www.allagents.co.uk/review/2903/&redirect_uri=http://www.allagents.co.uk/review/2903/ "Share on your Facebook Wall"){kind=logo}
 to avoid administration. You can check on the Companies House website. Avoid them at all costs./&display=popup&link=http://www.allagents.co.uk/review/1889/&redirect_uri=http://www.allagents.co.uk/review/1889/ "Share on your Facebook Wall"){kind=logo}
