Morgan Randall
based on 140 ratings. This website contains 135 user reviews of Morgan Randall.
Agent Information
Morgan Randall
Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback, both positive and negative to ensure that we are continually improving our service to all our customers. We are a dynamic and fast growing organisation and as such we are constantly reviewing our systems so that our levels of customer service are always superior to that of our competitors. Our customers are valued and recognised as the most important part of our business, without whom we would not be able to achieve our great success.
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Customer Reviews (Page 0 of 5)
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by 'Ads' 7/2/2012
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Callum has been a great help in trying to find the right property for us. He has listened to our requirements and has been very informative when we've been on viewings. He stays in regular contact with us, keeping up updated with new properties and keeping us in the know. I'm sure it won't be long until he finds the right property for us.
Was this review helpful? Yes
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by 'Ean Orlando Alleyne' 6/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
Mr. Ryder is truly an outstanding professional. He has been very patient with our busy and demanding schedules and not rushing us into securing a deal. We have been dealing with him since July of 2011, and have made inquiries at other letting companies and due to the largely negative experience with them, have decided to deal exclusively with Mr. Ryder. We are now at the stage where we have to move and he is only showing us flats that will suit our liking, and not showing to us junk, which he knows we will not like. I really appreciate his efforts and commend him for putting his professionalism at the forefront, one may say well he is simply doing his job, but call about 2/3 of the firms out there and see if you get the desired professionalism that you get from Mr. Ryder at Morgan Randall - you won't.
Was this review helpful? Yes
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by 'VK' 6/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was looking for a property to rent and contacted Daniel. He was very helpful and not pushy at all. He showed me a broad range of properties to help me understand the pros and cons of several different areas and several different properties. I ultimately chose another property but I was very pleased at my experience of working with Daniel and Morgan Randall.
Was this review helpful? Yes
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by 'KT' 4/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We moved in and took over the tenancy from someone who wanted to move out. Apparently that was fine and we paid Morgan Randall to sort out all the paperwork and make sure it was all official. The troubles started when we moved out and gave one months notice earlier than the end of the tenancy (as we had a break clause).
Morgan randall would send letters to the wrong people and would claim that they had sent things when they hadn't, said they couldn't send things electonically when they could and then did when the letters got lost in the post.
For viewings of the flat we were... (read more)Was this review helpful? Yes
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by 'Allen J' 3/2/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Sara Sacofsky
- Experience:
- Would you use the agent again? Yes
Sara was really nice and professional. She was able to answer all of our questions and arrange the viewings in an efficient manner.
Was this review helpful? Yes
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by 'SB' 31/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Staff Member
- Daniel Ryder
- Experience:
- Would you use the agent again? Yes
I don't ever leave reviews but thought the service provided by Daniel Ryder deserved some recognition. We had been looking for a flat to rent for a month and after too many terrible viewings to even try and count we were relieved to have met Daniel at the Canary Wharf branch at Morgan Randall. He listened to our requirements and showed us 3 well considered properties. We decided to make an offer on one that we loved and after some negotiations with the landlord we got it! Thank you Dan for providing us with an excellant service.
Was this review helpful? Yes
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by 'JT' 31/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have to give credit to Ronnie Jackson of Morgan Randell. She is a person who is not too pushy and listens to what I needed. She spent a great deal of time looking for the right property for me at my desired price. But unfortunately, we were unable to find something at my price mark. However, she was very professional in her nature and seemed to be more determined in finding me an apartment than I actually was. Amazing service and I would definately recommend my clients to choose Morgan Randell and I will especially recommend Ronnie.
My circumstances took a change for the worse and I had to go back to the US, to see to my son. So I actually did not do a deal with Ronnie. But I will be back in London at the end of June, so hopefully I will be able to find something through Ronnie and Morgan Randell.
Was this review helpful? Yes
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by 'Balazs' 25/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Matthew House was fantastic in helping me find the right apartment that suits my needs and keeps me within budget. Matt is a friendly, helpful person who knows his stuff. Despite all the challenges I had (international relocation), Matt and Morgan Randall were flexible in meeting my needs and helping me settle in.
Was this review helpful? Yes
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by 'theBoys' 25/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I am currently in the process of looking, but I must say that our estate agent Sara has been most entertaining. As a first time searcher this has made life easy for me! Upfront and honest to manage our expectations of the market available, and also the properties that she has shown us. The properties we have seen and that have been suggested have all been within both the budget and the area that we asked for. Sara is approachable and open, and we have so far enjoyed our viewings with her.
Was this review helpful? Yes
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by 'Pamela Mc Kenna' 24/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
David Alexander has been the most reliable, personable and professional agent we have dealt with, during our property hunt.
He is knowledgeable and informative and not pushy, which are important qualities to us. He has also listened to what we specifically wanted, and kept us up to date. Would wholeheartedly recommend.Was this review helpful? Yes
.
Morgan randall would send letters to the wrong people and would claim that they had sent things when they hadn't, said they couldn't send things electonically when they could and then did when the letters got lost in the post.
For viewings of the flat we were constantly called, frequently calling up and asking for viewings with less than 24hours notice and being particularly pushy about it and very very rude when you made it clear that they couldn't view it.
Even more fun when we'd actually moved, the landlord had told Morgan Randall he no longer wanted them managing his property and had handed it to someone else, but still the original tenants before us started getting letters saying they were in rent arrears. When they called up to ask about the letter, the letter said the landlord was quite angry for not being paid and they should pay the whole months rent immediately, which is amazing when they weren't working for him anymore.
Morgan Randall - would never use them again or recommend them to anyone. They have made a simple thing very stressful./&display=popup&link=http://www.allagents.co.uk/review/18548/&redirect_uri=http://www.allagents.co.uk/review/18548/ "Share on your Facebook Wall"){kind=logo}
, Matt and Morgan Randall were flexible in meeting my needs and helping me settle in./&display=popup&link=http://www.allagents.co.uk/review/17999/&redirect_uri=http://www.allagents.co.uk/review/17999/ "Share on your Facebook Wall"){kind=logo}
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by 'A Swede' 24/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Morgan Randall provided excellent service under difficult circumstances - moving from abroad, with less than two weeks notice, little time to spend on this task. They quickly converged on the right type of properties (not wasting my time) and worked based on my schedule. Top grade!
Was this review helpful? Yes
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by 'Limesh' 23/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I received an excellent service from Matthew House at Morgan Randall and he managed to secure a new tenant for me. He always communicated and his responses to emails and questions were very prompt.
He also managed to get a bit more money from the new tenant which always helps. Overall I was impressed with the level of service I received from Matthew.
Was this review helpful? Yes
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by 'Pep' 21/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Sara was excellent as were the properties she showed me!
Was this review helpful? Yes
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by 'dipesh khagram' 21/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Matthew House very easy to deal with.
They found me a tenant ASAP.
Extra charges such as tenancy agreement, epc certificate, inventory etc are quite pricey.
overall good experience.Was this review helpful? Yes
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by 'UNHAPPY' 6/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Fiding the property with Morgan Randall was not an Issue. There agent was very helpfull. Once they have your money, they are awfull. We did a snag list that was asked for but we get told they will not act on the snag list. We specified a Leather lounge suite but where given a Plastic lounge suite and when we compalined we hwhere told the Leather at Morgan Randall means imitation leather you have to say Genuine leather. There is only 1 definition of leather so I am not sure what school they went to. We then told them to collect the sofa and they say they cannot. I would never recommend them to anyone to either rent from them or manage a porperty
Was this review helpful? Yes
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by 'Florian' 3/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Grant King has been very helpful with finding an apartment in London. He showed us around several properties and gave us a good insight of the market. I highly appreciated his honesty at all times, instead of trying to just sell every apartment he tried to find something we would really be happy with.
Was this review helpful? Yes
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by 'Ralph Atkins' 1/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Started well, and then went down hill - all very professional up front and then when it got down to finding a place and making an offer they became unprofessional and very pushy. I get the impression they are not very well trained and do no know the area very well.
I was even asked to put up a positive review on this site by one of them after I had found a property (with a different gent!) so hence why the negative review here
Was this review helpful? Yes
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by 'Lina' 16/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We came in contact with Yurga since the beginning and she was very helpful and patient in trying to find a property which would be a good fit for us.
Very easily contactable and willing to answer all our questions.
As an agency, we found their fees a bit expensive but anyway all the agencies are getting really expensive.
Overall we wouldn't hesitate to recommend Yurga and Morgan Randall when you are looking for a property.Was this review helpful? Yes
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by 'Stuart' 15/12/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I dealt with Charlie from the Great Eastern Street office. Even though we eventually found our property through another agent, we were delighted with the high level of customer service we received. Whereas with other agents where I was shown around properties that were quite clearly not what I was looking for, through MR I had the pleasure of seeing two very good properties matching my search criteria. The first we made an offer on and the process ran very smoothly with Charlie taking charge, but unfortunately the landlord opted for a short let option. I would highly recommend MR to anyone looking for a flat. I really got the impression that Charlie was doing everything he could to find me a property and we needed that comfort as we were working with time constraints. If we're ever looking to move again in the future, Charlie will be the first agent I call!
Was this review helpful? Yes
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by 'lisa' 14/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
One of the most professional and reliable agents that I have ever dealt with. They listened to what i wanted and helped me find a flat. I would recommend Yurga from Morgan Randall to all those looking for accommodation to rent. Thanks for your guidance and support over the the last couple of days. You read me so well.. and i really appresiate all the things you have said to me, even though i knew most of what you where saying it was really helpful to hear.. i love your honesty! Thank you!
Was this review helpful? Yes
 and worked based on my schedule. Top grade!/&display=popup&link=http://www.allagents.co.uk/review/17939/&redirect_uri=http://www.allagents.co.uk/review/17939/ "Share on your Facebook Wall"){kind=logo}
 so hence why the negative review here/&display=popup&link=http://www.allagents.co.uk/review/17015/&redirect_uri=http://www.allagents.co.uk/review/17015/ "Share on your Facebook Wall"){kind=logo}
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by 'Chaz' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
First time of dealing with MR for search of a suitable property in the Balham / Tooting area. Dealt with a lovely and bubbly young lady by the name of Zareena Khan, who was very welcoming and accomadating of my extensive requirments. She took the time to listen to what I was looking for rather than just throw a whole heap of potential properties. I was provided with a concise list of properties in accordance with my needs in a timely manner. Very efficient, polite and not to forget professional in all aspects of our dealing. Definate recommendation to use whether you are looking to find a property to rent or looking for a managing agent for one of your own.
Keep up the good work.
Was this review helpful? Yes
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by 'Andy davis' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Had a great experience whilst looking for a property with Sebastian in the Balham office. He was very professional and didnt use the usual sales tactics as most agents do. Although I didn't find anything through Morgan Randall I would definitely use them again.
Was this review helpful? Yes
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by 'Sarah Hallows' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I used Callum Moss when looking for a property to rent in the Balham/Wandsworth area. He was very helpful to me in my search and although I wasn't able to find anything that met my requirements this time, gave me great advice about the area as I have only recently relocated to London from Bristol. I found him to be polite, friendly and most importantly, he listened to what I needed. He updated me with potential properties regularly and I just want to thank him for his assistance.
Was this review helpful? Yes
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by 'CM' 13/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My agent was Ciara Sherwood, she was very helpful and friendly. She was always sending me properties to view over the internet and I would then be able to decide, which property was appropriate for me. I would suggest Morgan Randall to a friend because they are committed to their clients and being as helpful as possible.
Was this review helpful? Yes
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by 'Nina Keene' 13/12/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My agent (Charlie Heim) did an exceptional job when dealing with me as a prospective customer. I must admit i was somewhat a awkward client as it was a first move to the city for me and Charlie ensured he showed me a number of properties that suited my criteria. He was extremely helpful and was always on hand when i had a question to ask. Unfortunately i didn’t go for a property as i had a change of heart about the move and he was very understanding. I can safely safe that when i do come to look for a property again i would use Morgan Randall just so i can be looked after by Charlie. I would also recommend him to other potential clients.
Was this review helpful? Yes
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by 'NDE' 13/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Daniel Ryder was our agent. We called Morgan Randall, with no referral and he was assigned to our call. He has been most helpful and a pleasure to work with, from the first call through to the final documents. We found the apartment immediately and although we were in two different countries, he assisted every step of the way, via email and phone calls. I have recommended that my business associates hire Daniel to help them find housing in 2012.
Was this review helpful? Yes
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by 'Thank you' 12/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I want to thank Ms Yurga Varnas for all her hard work and dedication in helping me secure the perfect flat, she is a true professional and got me what i wanted, she's the best agent I have ever come accross, thanks for making everything work for me!
Was this review helpful? Yes
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by 'Simon' 12/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the service I recieved from Yurga when I was viewing properties through Morgan Randall
She is great at her job had an answer for every question I asked and also made the situation fun she had me laughing
The whole time. I have not found a property but Yurga calls me and keeps me up to date all the time I have no doubt that she will find me something I left very happy and positive about my search. I would definitely recommend this agency to my friends.Was this review helpful? Yes
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by 'Shoreditch' 12/12/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service from the City branch very professional and reliable. Did exactly what they said found me a excellent corporate client. Will use again with all my portfolio. Thank you
Was this review helpful? Yes
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by 'Vitaly' 11/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ciara Sherwood from Canary Wharf office proved to be extremely helpful and easy to deal with. I needed to get a flat in London in a very short period of time (3 days) and Ciara provided me with great service and advise helping to match my requirement with what was available on the market very quickly. Highly recommend Ciara as an agent.
Was this review helpful? Yes
 did an exceptional job when dealing with me as a prospective customer. I must admit i was somewhat a awkward client as it was a first move to the city for me and Charlie ensured he showed me a number of properties that suited my criteria. He was extremely helpful and was always on hand when i had a question to ask. Unfortunately i didn’t go for a property as i had a change of heart about the move and he was very understanding. I can safely safe that when i do come to look for a property again i would use Morgan Randall just so i can be looked after by Charlie. I would also recommend him to other potential clients./&display=popup&link=http://www.allagents.co.uk/review/16350/&redirect_uri=http://www.allagents.co.uk/review/16350/ "Share on your Facebook Wall"){kind=logo}
 and Ciara provided me with great service and advise helping to match my requirement with what was available on the market very quickly. Highly recommend Ciara as an agent./&display=popup&link=http://www.allagents.co.uk/review/16277/&redirect_uri=http://www.allagents.co.uk/review/16277/ "Share on your Facebook Wall"){kind=logo}
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by 'ZZ' 10/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Pros
- Working with Yurga - very good. Transparent, not pushy and goes above and beyond what is required of her
- Properties found with the specs asked forCons
- When moving out Morgan Randall some agents are very very pushy to get the apartment even if it is incovenient for the tenant
- Dealing with property management can be slow
- Prices are driven up too steeplyWas this review helpful? Yes
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by 'Mr M Asmelash' 8/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As you know searching for a new place to live can be an emotional + stressful experience. Most agents do have a "Commission" focused approach, which can make the whole search process more tricky, as a result the tenant can be more curious to know on whether the viewing is truly good or not.
However i am delighted to confirm the agent(Mr Irfan Choudhary) i dealt with at Morgan Randall did not meet our negative expectations from above. In the space of 2 hours, Mr Choudhary presented five options to us and gave us a balanced view on all options upon completion of the viewings. We were so confident in his judgement, that we made our final decision within 24 hours. In addition the after sale management from him and his team was excellent, the administration of the offer was handled with care and we moved in as planned.
I would not hesitate to recommend this agent to anyone who is serious about searching for a property and gaining honest consultation.
Most Sincerely,
Mr AsmelashWas this review helpful? Yes
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by 'Sant Gupta' 7/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have gone through many Estate Agents in London, such as Foxtons which I btw do NOT recommend for various reasons.
Morgan Randall has offered me an outstanding service. The agent that dealt with my property search was Grant King. He listened to my requirements and ascertained my needs. He was very efficient and unlike other agents he always remained in contact, trying to do the best for me. Grant is very professional, polite and helpful.
Unfortunately due to family circumstances I did not end up renting a property, but I would definitely recommend Morgan Randall in every aspect and use them again in the future.
Fees are not high comparing them to other top Estate Agents in London. You pay for what you get. Personally I'd rather pay a little more and have a great service.Was this review helpful? Yes
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by 'Stoyan Petrov' 7/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I had a viewing of an apartment with Ashley from Morgan Randall. He had knowledge of the property and provided all the answers, regardless if some were difficult to respond to. I believe he conducted himself appropriately and felt he was there to help should it be needed. Definitely would recommend to friends and family.
Was this review helpful? Yes
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by 'Jenny' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Went on a viewing with Ashley. Great local knowledge. he also advised on local schools for my children. overall good service and would recommend.
Was this review helpful? Yes
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by 'YG' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service from Mat!
Was this review helpful? Yes
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by 'neoandindiana' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would highly recommend Matthew House, senior lettings executive, at Morgan Randall. I was looking for a 2 bedroom rental in the Canary Wharf area whilst still living in New York USA. He went above and beyond to find me a fantastic flat with all the specs I wanted and in my budget. Also his communication throughout the process was excellent.
I had spoken to other letting agencies whilst looking for a rental and decided not to use them as they did not come close to the outstanding client services that I received form Matthew House at Morgan Randall.
Was this review helpful? Yes
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by 'Matthew House' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you Matthew for the excellent service you afforded us in finding an apartment. Much appreciated.
Was this review helpful? Yes
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by 'Lee D' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Good and fast service, took one flat in Sep 2011.So far so good
Was this review helpful? Yes
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by 'Stuart' 5/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I am currently looking for a property and Ciara has been very helpful with the viewings and keeping me up to date with current properties. I have no complaints.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=As you know searching for a new place to live can be an emotional + stressful experience. Most agents do have a "Commission" focused approach, which can make the whole search process more tricky, as a result the tenant can be more curious to know on whether the viewing is truly good or not.
However i am delighted to confirm the agent(Mr Irfan Choudhary) i dealt with at Morgan Randall did not meet our negative expectations from above. In the space of 2 hours, Mr Choudhary presented five options to us and gave us a balanced view on all options upon completion of the viewings. We were so confident in his judgement, that we made our final decision within 24 hours. In addition the after sale management from him and his team was excellent, the administration of the offer was handled with care and we moved in as planned.
I would not hesitate to recommend this agent to anyone who is serious about searching for a property and gaining honest consultation.
Most Sincerely,
Mr Asmelash/&display=popup&link=http://www.allagents.co.uk/review/16156/&redirect_uri=http://www.allagents.co.uk/review/16156/ "Share on your Facebook Wall"){kind=logo}
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by 'John R' 30/11/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Good service from Mat & Daniel in lettings
Was this review helpful? Yes
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by 'ZZ' 29/10/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
- Forcibly scheduling appointments even if inconvenient and sometimes threatening
- Unable to process refunds on time
- Make you wait 15 mins before someone sees you
- Some agents very professional, others don't know how to behaveWas this review helpful? Yes
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by 'Peter Brown' 22/10/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
These guys are crooks. Dont be fooled by the smart suits and the free soft drinks. I viewed a property and agreed to submit an offer - they then told me someone else was interested and I'd have to pay more so I did. I was then told that the landlord had accepted. Then I found out via the landlord that there wasnt another tennant iinterested and they hadnt even submitted the offer I made. God knows why maybe holding out for more for someone else. I lost my deposit as I refused to do business with them. Dont use them - they are criminals behaving with complete dishonesty.
Was this review helpful? Yes
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by 'Carol Kerven' 14/10/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
EXTREMELY bad experience, from a bunch of speak-easy crooks. After making our first payments, verified by our bank, we could not get hold of the agent who did not reurn our calls, and therefore could not collect the keys, so we had to move in several days later than the lease date. Though we had been told by MR the flat was cleaned, it was filthy, disgusting and uninhabitable. The landlord was very helpful and also upgraded the kitchen, bathroom and hallway after we moved in (though this was of course messy and inconvenient for us). Then we got a nasty note saying our first month's rent... (read more)
Was this review helpful? Yes
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by 'Stressed' 11/8/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
DO NOT RENT FROM OR LET WITH THESE GUYS!
Great at getting you in. Terrible, aggressive and extortionately expensive thereafter. We found our property through the Balham branch and it is now managed by the Canary Wharf branch. If you want them to do anything it will take forever and cost you an arma dn a leg. They currently want £384 to change one name on the tenancy agreement. If we don't pay this in advance, it seems we can't get a new housemate in to pay the rent.
They have also, along with our Landlord (perhaps at his insistance and/or under their suggestion) pursued an extremely aggressive approach towards us, accusing us of misuse and negligent damage to the property for minor faults and breakages with fittings and fixtures which were faulty from the outset.
It seems that we may need to join the list of people who are taking up their completely maverick approach to property letting with the Property Ombudsman.
Was this review helpful? Yes
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by 'LongStandingCreditor' 21/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It has taken me a while to get around to writing this review, but I still seethe at the memory of my experience with this completely inept and unprofessional outfit over 18 months ago now. Before you read on, just promise me that you DON\'T give your hard earned cash to these crooks, I admit there are limited options in the Balham area but stay well clear of these guys. This is just a summary of the catalogue of cock-ups we witnessed over several months.
My partner and I were originally looking for a 2 bedroom property in the South Clapham area, but having been shown a fantastic ground... (read more)
Was this review helpful? Yes
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by 'nothappychappie' 13/5/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Overall an extremely disappointing experience and would certainly now go out of my way to NOT recommend dealing with that company to everyone I meet. It may be the specific individual whom we were dealing with that let it all down, but none the less a bad rep for the company in all.
For context we were looking for a place to rent. Saw the ad through Rightmove and sent a request. They were very fast to make contact and then arrange viewing. All good. They were polite and professional. Then unfortunately it goes down hill from there.
It was Thursday evening 5th of May when the viewing... (read more)
Was this review helpful? Yes
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by 'IHATEMORGANRANDALL' 4/5/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The Canary Wharf branch is an absolute joke. Their charges are above and beyond - not clearly explained and just taken from the deposit without permission. Getting this (over charged) deposit back has been an absolute nightmare - they have sat on it for a month. Communication is non-existent. We have seen some of the correspondence between our landlord and MR- all I can say is that they hate their tenants and are desperate to screw them over.
They are aggressive, obstructive and totally disagreeable. Our landlord has forwarded their emails that say they recommend that they evict us with 2... (read more)
Was this review helpful? Yes
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by 'benjy' 27/4/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We had visited every letting agents in Balham and viewed over a dozen flats in as many days without much joy.
We met a good variety of letting agents over the course of our "flat hunt", however Tony was one of a few who was patient, knowledgeable, friendly and understood our position and requirements.
We found a property that ticked all the boxes and put an offer in a day later, that was rejected by the landlord who wanted more.
However due to Tony's persistence and skills the landlord returned a few days later and accepted our offer on slightly different grounds but grounds we we're more than happy to accept without breaking our budget.
We're very happy where we are and although it was not in an area we originally considered, Tony's local knowledge helped settle our decision.
Top marks for Tony, he did good.
Was this review helpful? Yes
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by 'robert' 21/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Thus far I have been very happy with Morgan Randall. They rented my flat for the price we agreed on very quickly and were attentive to communication with me which I find so frustrating with Foxtons. They forwarded money and deposit without needing to be chased. I will consider them again in the future give my present experience.
Was this review helpful? Yes
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by 'RobLimehouse' 19/4/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Shocking company.....
Advertised my flat with Morgan Randall 1.5 yrs ago, fortunately it was rented through another agent... however, about a month ago Morgan Randall put my property on their website again (with no permission), advertising it at an increased price! So pretending to be a customer I called them, and they said it wasn't available because they had just rented it successfully in Feb, 2011 for 12 months! I asked to speak to the manager, he said that his colleague had made an honest mistake as they thought I was talking about a different property (funny, because I gave them the... (read more)Was this review helpful? Yes
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by 'kingo' 12/4/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Useless and unprofessional, they deserve to fail. Do not use them unless you like being let down by wannabees.
Was this review helpful? Yes
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by 'James' 1/4/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My girlfriend and I used Morgan Randall to let our flat in Balham, eventually the property was successfully let, however the tenants have moved out after 8 months. The fee paid to Morgan Randall was 11% of the annual rent, which was paid up front. We were told on numerous occasions that if the tenants activate the break clause then Morgan Randall will refund any overpayment of fees or they will re -let the property and deduct the overpayment from the next fee for the new tenant. They are now refusing to refund the overpayment in fees, consequently they owe us in the region of £500 with the effective fee being closer to 20% of the rent the tenants paid.
Was this review helpful? Yes
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by 'andycg' 11/3/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'andycg' rated Morgan Randall but did not write a review. -
by 'Nicobobinus' 9/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have just escaped the grasping fingers of Morgan Randall - they've managed to hang onto my deposit for four months after our tenancy finished. Pretty much exemplifies the service we've had all along from them - they are without doubt the worst company with the most incompetent and downright obstructive staff I've ever encountered. I am in the middle of writing to the Ombudsman now to let them know how pitifully bad these cowboys are.
Was this review helpful? Yes
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by 'gozza777' 2/2/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Absolutely awful. Avoid at all costs. Tenant not who they said she was. Rent paid to them not passed on for months, with unexplicable fees deducted which did not match what was agreed. No understandable breakdown of charges. They don't follow anything verbally agreed up in writing, despite requests for written confirmations. Never return calls or respond to emails. Further unexplained deductions from tenant's deposit. Made formal complaint, which true to form has been ignored. We've referred the case to the property ombudsman.
Was this review helpful? Yes
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by 'Bonzo' 28/1/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Bonzo' rated Morgan Randall but did not write a review. -
by 'NMR' 14/1/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I don't have an option to give them 0 stars or I would. Do yourself a favour and avoid all the hassles - find another lettings agency.
They are tricky and playing game. They would wait until last minute of your rental agreement and put you in uncomfortable position. All those things they promise, it didn't appear in the contract. You would have no choice but to accept.
Two months after moving in I got an e-mail from Morgan Randall advising that I hadn't paid rent, while I was supposed to pay to another agency. Absolutely ridiculous.
A few months after moving in, they have got it mixed up that our flat is still up for let. On Saturday morning, I heard someone was trying to get in our property. I was in my bathrobe and wondered what's going on. The woman from Morgan Randall was trying to show this property to her potential '
Was this review helpful? Yes
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by 'FM' 23/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great service recieved from Irfan at Morgan Randall in city he has helped me throughout my whole process of finding me a flat and moving me in. Thank you
Was this review helpful? Yes
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by 'MD' 22/12/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I am moving into London for the first time, and liked the enthusiasm given by the agent.
Being a first time client for any property, I felt pushed into putting down a holding deposit on a property that was lovely but over my budget, with the promise I would get it for my budget.
Contact has lessened over the couple of days since viewing, as negotiations with the landlord commence, initial offer rejected and I was asked to give a higher offer, which I can not afford on my current salary after this contact has again declined and excuses made for delays in contact and return of holding deposit. Any advice here on what the next move would be?
Thank youWas this review helpful? Yes
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by 'Simon' 16/12/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I am a landlord of several properties. Morgan Randell are the worst agent I have ever used by far.
The flat was supposed to fully managed and we are still trying to get them to change three lightbulbs which blew 9 months ago.
People don't call back when they say, ignore emails, overcharge me.
Complete waste of space.
Don't be drawn in by their flash offices and cars, go somewhere else you won't regret it.Was this review helpful? Yes
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by 'Shaffiq' 16/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service from Irfan and good communications betwee the branch network to facilitate all the signings etc.Many thanks.
Was this review helpful? Yes
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by 'Steve215' 15/12/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As below, once you put your deposit down - very best of luck getting any response from this company. Absolutely terrible customer service, rude staff, and overall a complete joke.
Never use this company if you are looking to let.
Was this review helpful? Yes
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by 'Deia' 15/12/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I don't have an option to give them 0 stars or I would. I cannot tell you the amount of time we have spent trying to get any kind of answer from these so called professional estate agents. We have even walked in to the Canary Wharf Branch several times. We have lost our patience long ago. They are completely useless.
Please do yourself a favour and avoid all the head ache - find another lettings agency.
Was this review helpful? Yes
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by 'AC' 12/12/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I tried nearly all the lettings agents in the Balham area and found Tony Pasztor at Morgan Randall to be the best in terms of trying to understand what my priorities were, and generally staying in touch and keeping me informed. He's a good guy and I enjoyed working with him, and I'm now in a property that I'm really happy with. I hope that now I've signed, Morgan Randall continue with that level of service (and this review should be taken as my opinion of Tony's work as that is my only experience of Morgan Randall).
Was this review helpful? Yes
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by 'Simon G' 9/12/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ryan at Morgan Randall was especially helpful, supportive and optimistic with his approach and I would recommend both him and his company.
Was this review helpful? Yes
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by 'BalhamScot' 23/11/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
First impressions count and my dealings with Morgan Randall and Ryan in particular was one of professionalism and friendliness. Ryan asked the right questions to ascertain my needs, not in an intrusive arrogant manner, but very friendly and approachable. I wish all my dealings with estate agents had been this easy.
Unfortunately, I did not end up renting a property through Morgan Randall, but that certainly wasn't due to lack of effort on the part of my negotiator; my experience was a pleasant one and I wouldn't hesitate to recommend Morgan Randall in the future.Was this review helpful? Yes
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by 'A' 23/11/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very please with the service provided by Irfan Choudhary. He is one of the lettings executives and has been really nice and very helpful throughout the whole period of viewing to signing the contract. He also called me up after I moved in to check if everything was ok.
However the property management has yet to buck up on their services. I called the other day and a lady picked up my phone but was really rude to me. She kept me on whole for a whole 10 minutes and I heard her slam the phone down right after. When I called back she said she didn't know what happened. How could she not... (read more)
Was this review helpful? Yes
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by 'SW121' 22/11/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Thanks, after three days my flat was let for the asking price that I thought ambitious! The new tenants are lovely, thank you.
Was this review helpful? Yes
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by 'Jazz' 22/11/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I just wanted to thank Ryan Trickey for his outstanding service and support in finding me a great 1 beder in Balham for 220 per week. Very happy with the room and the assistance would happily return to Morgan Randall in the future.
Was this review helpful? Yes
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by 'Cheng Sen Lim' 17/11/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'Cheng Sen Lim' rated Morgan Randall but did not write a review. -
by 'caonimaMR' 29/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Don't ever trust them. They are are friendly and helpful only before you pay them. Once you paid them, no answers, no call back. Then won't give you any help for your property. I have try to contact their property managment team as well for more than three times. Everytime they said they will call me back. But they didn't!!!.
People please go to some other small agent. They are more reliable than MR. I swear!!!
Was this review helpful? Yes
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by 'frustrated' 26/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Extremily frustrated with the service provided by Morgan Randall. Initially when I moved in the got the dates wrong and left me homeless for the night, then told me I could move in from 2pm the next day. When I arrived the current tenant was still in the flat and wasn't ready to leave for another 5 hours and the cleaners hadn't even been in yet.
Two months after moving in I got an e-mail from Morgan Randall advising that I hadn't changed my payment details to Ascot Ltd and they were charging me money for not doing this (I hadn't even received a letter).
Recently I have tried to extend... (read more)
Was this review helpful? Yes
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by 'ad' 11/10/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My first and only experience with Morgan Randall has been excrutiating. Everything has been poorly managed and as soon as you have put your deposit down, they don't want to know.
My housemates and I signed for a property last Saturday and put down the
Was this review helpful? Yes
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by '00' 7/10/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not rent through Morgan Randall!
Staff were very friendly at first....until you've signed a contract and paid their fees. They conveniently forgot to inform us that the property we were renting was on the market to be sold. After bringing this up they claimed that they had told us this. When trying to resolve this, they then acted like children trying to twist everything and refusing to answer questions with a straight answer.
All the positive reviews on here are written by their staff. Very poor. Do not use them!Was this review helpful? Yes
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by 'disgruntled' 5/10/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I strongly advice never using this agent to let your property. My tennants have also advised not to use them to rent a property so they have managed to upset both sides of their business!
Dealing with them was one of the most stressful and frustrating times of my life. I don't even want to write a letter of compliant so that I never have to be in contact with them again.
The agents are very pushy so make sure you read everything careful and take your time (if for some strange reason you do decide to use them).
Do not expect any help from them once you have signed the agreement and... (read more)
Was this review helpful? Yes
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by 'joc' 4/10/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Morgan Randall have let my 5 bedroom house in Wandsworth. I asked them to market only to families rather than sharers. They continued to find sharers and persuaded me to accept 4 "professional" people. They then moved 6 people into my house, using my dining room as a 6th bedroom. Absolutely shocking company that should be avoided at all costs!
Was this review helpful? Yes
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by 'Irene' 24/9/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are probably the worst letting agency I've worked with. They only worry about getting paid, but if the flat has problems they never return your calls. We've been chasing some missing keys from the flat for a month, and we ended up having to make copies of the main keys ourselves under the promise that they'll repay us.
Not to mention taking 6h to actually give us the keys, changing the terms of the contract at the last second when they knew we didn't have any other option, etc... i am considering talking with the Ombudsman. They are also expensive, with fees of up to 375GBP.
Was this review helpful? Yes
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by 'siam' 22/9/2010
- Branch:
- 149 High Street Wanstead Wanstead
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Was this review helpful? Yes
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by 'Jan Svarita' 21/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It's really hilarious to see how busy Morgan Randall's Customer Service is posting excellent five-star "reviews" on this site. It probably explains why they don't have time for their clients.
Was this review helpful? Yes
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by 'tenant12' 21/9/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'tenant12' rated Morgan Randall but did not write a review. -
by 'Nicko' 15/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Morgan Randall were efficient and helpful, and stood out from the high street crowd. Our lettings negotiator, Ryan Trickey, was an asset in every way. From actually listening to our requirements in the first place - remarkably a trait not shared by many agents - to negotiating and finalising the letting, he was was helpful, friendly and always remained in contact.
The only reason this is not a 5 star review is the fees seemed relatively high (maybe the price for good service?)
Was this review helpful? Yes
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by 'Mull42' 4/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ryan From Morgan Randall in showed me around several properties. He was extremely friendly and helpful. I would recommend Ryan and Morgan Randall to anyone who is looking to move to the area.
Was this review helpful? Yes
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by 'Steve' 4/9/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Beware!! 2 Polish girls responded to a private ad I placed on the net. They came and looked at my property posing as tenants and then went away. When they turned the corner I caught them getting into a Morgan Randall company car! Watched them a further while and could see them watching my property for 2 hours until they spotted me again and then drove away.
Was this review helpful? Yes
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by 'sparrow' 2/9/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When I signed up with Morgan Randall for my lease they were reasonably helpful, but all went down hill from there. Never returned my phone calls, useless at answering e-mails and are now trying to deduct whatever they can from my deposit - after being a very good and reliable tenant. Potential tenants, watch out for the
Was this review helpful? Yes
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by 'Smitty' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
In my recent move to the UK, Morgan Randall's team Real Estate Agents have been extremely beneficial in locating a rental property suited to my needs and lifestyle. Ryan Tricky has a proficient and an exceptional professional manner to his work and presence. I would definitely recommend any team member from Morgan Randall to assist in the location of a rental property.
Was this review helpful? Yes
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by 'Josh' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After several viewing with Ryan he listened and found me what I was looking for and despite the occasional missed email I was pretty happy!
I would use them again.
Was this review helpful? Yes
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by 'Sarah' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Fantastic service, very polite staff and welcoming. Would recommend to anyone.
Was this review helpful? Yes
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by 'AA' 1/9/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
A very bubbly and friendly estate agent - the young female staff at the Balham office helped me quickly to short list some properties which were suitable. Hospitality was very warm where she helped me to go through the whole proceedure, which made the move comfortable.
However, I think Morgan Randal could have done with less admin & paperwork to streamline the whole process.
Was this review helpful? Yes
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by 'Minda' 29/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
MORGAN RANDALL IS A HOLDING DEPOSIT SCAM
just read the reviews form "HAPPY" customers! Made laugh! Randall had a busy time trying to improve its image as soon as I sent them FINAL LETTER BEFORE LEGAL ACTIONS, referencing the unsatisfied reviewers below!
MORGAN RANDALL IS A HOLDING DEPOSIT SCAM and you need to read this before you decide to do business with them!
so, found this two bed flat on net , made an appointment with a City (South Quay Square) branch. Flat was ok'ish, nothing special tho, so decided to take it. Agent requested to pay holding deposit ofWas this review helpful? Yes
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by 'Jones' 27/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
It looks like Morgan Randall employees have been busy with the below salvo of positive reviews. MRs' contracts with landlords contain the kind of clauses widley criticised as unfair by trading standards and in the recent court case between the OFT and Foxtons. The staff I dealt with were enthusiastic until they had badgered myself and my tenants into signing the agreement. A catalogue of incompetence and poor communication followed. They significantly added to the stress of letting my property despite the laughable claims on their web site. Approach with extreme caution but they did secure tenants quickly.
Was this review helpful? Yes
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by 'Paul' 25/8/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a landlord, I have used Morgan Randall over the last three years for two houses. Presently both are let through them. The work they performed to find good tenants at the desired rental values was excellent. And during this period I have had no problems with my tenants. They have been happy.
Whereas until 2009 the property management service and accounts departments were sometimes lacking a professional edge I now find both departments accessible and amenable. I gather that some reorganisation and retraining has improved things. The change is evident and welcome.
Staff are friendly... (read more)
Was this review helpful? Yes
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by 'Anna' 25/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Used Morgan Randall to find my new home and found their service really good. I dealt with Hitesh and found him helpful right from the start. He showed me properties that that matched my requirements unlike other agents! Even when my offer had been rejected he got straight to work and found me another one straight away! I would definitely recommend Morgan Randall and especially Hitesh
Was this review helpful? Yes
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by 'Carlos' 25/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After my nightmare experience with other agents I was quite delighted to come across Morgan Randall who were very helpful and professional. I would recommend them and especially Hitesh who I dealt with and helped me to find my current property.
Was this review helpful? Yes
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by 'scargo' 24/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I was set-up by this people. They did not meet their deadlines to deliver the tenancy contract, so I could move on time, and they never refunded my holding fee. Don't trust them.
Was this review helpful? Yes
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by 'stacey' 23/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent took me to see 2 properties, both of which I liked and am now a tenant in one of them. He didn't waste our time, as other agents have done, taking us to see places out of our price range or that would not be suitable for us. My other housemates needed to see the property and he was happy to take us round another 2 times even though we had already signed the contract.
Was this review helpful? Yes
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by 'Charlie' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This company is realy good. I could defenately use them next time. They have good stock, and they are real professionals.
Was this review helpful? Yes
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by 'Mrs Alam' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Morgan Randall has let our property out for us for the past 3 years running. I have always dealt with Jay Clarke from the Canary Wharf office and found him to be friendly, professional and always happy to go the extra mile. We would whole heartedly recommend them. Highly recommended!
Was this review helpful? Yes
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by 'AJ' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great service. They negotiated on my behalf well and were very professional. Fees are fairly steep though.
Was this review helpful? Yes
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by 'Tenant9731' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Rented a property with Lola, she was really good and really helpful. Have no problem recommending her.
Was this review helpful? Yes
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by 'max' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Fantastic service, really professional outfit that made our move effortless. Would recommend to anyone.
Was this review helpful? Yes
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by 'bradley2150' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Lola was really good and soo helpful during a very stressful time trying to find a new home in a new city! I saw about 20 different estate agents and Morgan Randall were by far the best in the whole city. Olrich was also really good.
Was this review helpful? Yes
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by 'Jose' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very bad customer service, I had to be chasing the Letting Agent constantly day and night in order for her to come back to me. It was a very frustrating experience. If I would have been the landlord, I would not leave my property on Morgan Randall's hands any longer.
Was this review helpful? Yes
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by 'E14LL' 19/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Property was valued at a price that I was happy with, let within two days - overall very happy with the service provided.
Was this review helpful? Yes
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by 'tennant78' 4/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Disgusting viewing service resulting in not taking a lease with them (and reading other reviews from tennants that have I am so thankful that I didn't). Initially I rang discussing that I was after a one bed property strictly within a mile of Canary Wharf for around
Was this review helpful? Yes
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by 'Jim' 3/8/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Abominable - avoid like the plague. I will never ever make the mistake of dealing with them again as long as I am alive.
Was this review helpful? Yes
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by 'Lee' 28/7/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I requested a short let property viewing with them and they quoted me
Was this review helpful? Yes
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by 'Morganrandallsuk' 26/7/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Please do not trust a word they say. I am having a really bad experience with them.
Was this review helpful? Yes
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by 'Marike' 23/7/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Morgan Randall kept harassing me for rent while I was paying directly to the landlord according to the instructions of the lease. It took me 6 phone calls, 3 visits to the branch, and a letter from a solicitor to get me off their "automated service".
Was this review helpful? Yes
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by 'Cedars' 30/6/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Just let with Morgan Randall for the first time, they've been friendly and informative, my only gripe is they seemed a little too keen at times. That can be forgiven considering their professionalism.
Was this review helpful? Yes
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by 'Another Disgruntled Customer' 9/6/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Very keen at the beginning, but it quickly became clear that they are just chancers. I'm used to being disappointed by estate agents, but Morgan Randall are a car crash of an agent. Nothing they promise ever happens and they seem to feel that contracts don't apply to them.
Was this review helpful? Yes
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by 'Niro' 9/6/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Quite simply awful.
Was this review helpful? Yes
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by 'John' 11/5/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Spoke to them about renting a 2-bed flat in Canary Wharf - without question some of the rudest, least helpful people I have ever spoken to, they spoke to me as if I was utterly stupid. If Morgan Randall treat prospective customers like that, God knows how they behave once they've got you signed up.
A strange way to do business indeed, perhaps that's why they're in administration. Lucky escape by the sound of it.
Was this review helpful? Yes
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by 'rhys' 10/5/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
My story is similar to others - a deposit was taken and not refunded. Calls were never returned.
Was this review helpful? Yes
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by 'Paul' 7/5/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Avoid them. Period.They charged me
Was this review helpful? Yes
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by 'Tenant' 6/5/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Morgan Randall were terrible.
We agreed to rent a house with them, and they took the deposit (which they said they required urgently to secure the house), and then did not return calls for 3 weeks regarding the contract. It then turned out that they had not agreed the rental price with the landlord, and we had lost property, but this was only communicated after we called them several times a day, and in the end visited the office in person to wait for a response.
Their refusal to return calls or respond to queries meant we lost out on time to fnd another flat. They also took several weeks to return the deposit they had taken, and did not return calls relating to this either.
Was this review helpful? Yes
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by 'mdb' 24/4/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
]]
I paid themWas this review helpful? Yes
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by 'Simone' 24/4/2010
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid Morgan Randall. Simple.
I have NEVER known such an incompetent, dishonest and rude company.
Very poor customer service. Nothing ever gets done but they charge for the work.
I warn you. Do not use Morgan Randall.
Was this review helpful? Yes
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by 'jjcale27' 6/4/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Cowboys, amateurish at best. Staff at the Balham office are arrogant, disengenious and completely incompetent. Please, never use this agency!
Was this review helpful? Yes
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by 'Leesa' 17/2/2010
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Took my keys for viewings. When I decided to sell the property, chased them via 5 emails and 4 phone calls, all of which were never responded to. Apparently they were put in the post, though the post never arrived. Very disappointed. Lots of talk, no action. Sadly my experience epitomises estate agent reputations!
Was this review helpful? Yes
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by 'Bobby' 19/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Godawful. Misled several times by staff here during our tenancy (and sadly the hell isn't over yet!) Can't decide whether they're being purposefully obstructive or just woefully incompetent. Good luck all you tenants out there.
Was this review helpful? Yes
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by 'steven' 19/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After dealing with so many different agents around Balham, i found that Morgan Randel were the most helpful and honest agency. They accommodated me for my late viewing as I was only available from 8.30pm due to my work commitments, whilst all the other agents told me I had to wait till the weekend. She worked very hard to find me the perfect place and made sure that all my conditions were satisfied, even though the landlord was negotiating very tough. Although I thought they were slightly more expensive than other agents, this became insignificant.
Was this review helpful? Yes
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by 'Mr Choo' 16/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They found me tenants and told me the tenants only wanted an 18 month contract and they insisted on the tenancy being managed at 17%!!!!! When I spoke to the tenants (after they moved in) I found that this was not the case.
Was this review helpful? Yes
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by 'Annonymous' 19/11/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I registered online with this agency and they called me at least twice a day every day after that until I eventually unsubscribed. I had an agent who suffered very badly with sarcasm and a bad attitude. The day I called to unsubscribe, they forgot to put me on hold and I heard the lady on the other end of the phone panick as she told her other collegue. She said "What sha'll we do, she's not going to deal with us." Very dodgy, money grabbing and desperate company.
Do not sign up, there are plenty of other agents out there. Good luck
Was this review helpful? Yes
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by 'james' 29/10/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Agents in the Canary Wharf office take the holding deposit of 1000
Was this review helpful? Yes
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by 'Eleftheria' 21/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Morgan Randall for first time. I strongly believe that the agent (Lola) was one of the best that you can find in the market. Very helpful and really trying to do the best for you. I had to face a very demanding landlord but I definitely felt that the agency was on my side trying to do the best. Even after I moved in and the place wasn't professionally cleaned as promised by the landlord, Lola tried her best to demand whatever was promised to me. I would definitely recommend. Of course when you are dealing with estate agencies and landlords you need to be extremely careful with term and conditions regarding the security deposit. So just ask all the questions before giving any money and make sure you have everything discussed in written form.
Was this review helpful? Yes
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by 'MJ' 19/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Warning to all prospective tenants!! I've rented properties in London for a number of years but have never come across such flagrantly dishonest agents. With seemingly no ethics they epitomise everything that is wrong in the sector. Please ensure that any statements/promises they make are confirmed in writing before you sign.
Was this review helpful? Yes
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by 'Arish' 8/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Its nice to see some positive reviews here as well as the usual moans. I used Morgan Randall recently and granted, they are not the cheapest agent but are very transparent. All their paperwork is extremely detailed and explains all the potential costs of renting through them as well as clearly setting out the whole tenancy process. In all my 15 years of renting property in London, I have never come accross an agency which has a clear tenancy process as Morgan Randall has. You're bound to get the odd 'bad' sales person in any estate agent, but in the end, its the company's way of working which counts.
Was this review helpful? Yes
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by 'silur' 24/9/2009
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'silur' rated Morgan Randall but did not write a review. -
by 'Manav' 23/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely Terrible and Pathetic! Worst service you can imagine. Pity that this site only allows me to put minimum of one star, I would have given them negative stars otherwise. This guy named ****** who works with their CW office took 400 pounds holding deposit from us but still continued to take offers from others at the same time. Moreover, he was so unprofessional that he did not pick up our phone entire next day that led to us missing out on another home as well.
Given that they charge you so high admin fee, they just deserve negative stars rather than even one.
Admin note: agent's name removed
Was this review helpful? Yes
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by 'Sbl' 15/9/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I put down a
Was this review helpful? Yes
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by 'jb' 7/9/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
The agent never showed for the viewing. When I rang (20mins after arranged time) the office wondering where she was the person on the other end said she was on her way. 20mins later she still had not arrived, so I left. She never rang to apologize or give an explanation. If I was letting a flat I owned I certainly would not use them.
Was this review helpful? Yes
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by 'angry' 6/8/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
My wife's parents signed an offer for a flat, which included a holding deposit. The signing was performed at the flat where for which they made the offer for. Within 20 minutes however, they had changed their minds and phoned the agent to tell him they have changed their mind and do not want to proceed with the offer. He acknowledged and hung up. The very next morning they received an email confirming that the Landlord had accepted their offer!!!! When phoning the agent, hey gave them a soap story that someone else had had faxed the offer through and someone else had taken their deposit from their account.
Following conversations resulted in no further progress and the money has not been returned.
Was this review helpful? Yes
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by 'Searle' 16/4/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Awful service. Lettings agent lied to us concerning what the landlord agreed before we moved in just to get us thruogh the door. We are now being held responsible for this and it will cost us overWas this review helpful? Yes
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by 'unhappycustomer' 9/3/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Avoid these people at all costs. Last year they let my flat and then claimed the tenants would only agree to an 18 month contract. Since then from talking to the tenants they didn't want to either and were forced into it by Morgan Randall. Basically the tenants are locked into 18 months and I have paid 18 months fees up front. There is a 12 month break clause. I can claim the fees back once the break clause kicks in. However whether they pay or not is a different matter. They also tried to make me agree to them being sole agent if the break clause was executed. I got it removed. READ THEIR TERMS AND CONDITIONS CAREFULLY!!!!
Was this review helpful? Yes
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by 'Sarah' 20/2/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Don't deal with this company they will lie to get you to put deposits down. I gave them a deposit ofWas this review helpful? Yes
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by 'David' 19/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
These people cannot be trusted. This company is in serious financial trouble and haven't paid their bills. They have entered into a CVA (Company Voluntary Arrangement) to avoid administration. You can check on the Companies House website. Avoid them at all costs.
Was this review helpful? Yes
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by 'allbar' 15/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was really impressed with Morgan Randalls proffessionalism and would definately use them again. It was the very 1st time i had used an estate agents and I would recommend them.
Was this review helpful? Yes
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by 'Emma Morton' 9/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I let my property out via Morgan Randall and was very impressed with the professionalism and the speed with which the let my property. I called up on the tuesday and someone came and valued my property that day. They got me a tenant on the friday and the got me a really good rent. I would definatly reccommend them.
Was this review helpful? Yes
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by 'lefizz' 29/1/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Ruined my life for 3 months
Was this review helpful? Yes
. Then we got a nasty note saying our first month's rent payment had not been made, which upon investigation, was due to a diference of some cents in the amount, therefore the MR computer threw it out. Though we got apologies from MR about this, every month since the same thing happened - nasty emails. Now we have left on the day the lease expired, 24 Sept. but before we left we got the landlord and a MR agent to view the condition of the flat in our presence. The landlord said he was satisfied with the condition, but GUESS what? We still have not got our deposit of £1,500 back. They are now in breech of the contract.
If you MUST deal with this shoddy dishonest company, do everything by letter, special delivery, and expect lies and incompetence from beginning to end. However, better by far not to deal with them./&display=popup&link=http://www.allagents.co.uk/review/13734/&redirect_uri=http://www.allagents.co.uk/review/13734/ "Share on your Facebook Wall"){kind=logo}
 pursued an extremely aggressive approach towards us, accusing us of misuse and negligent damage to the property for minor faults and breakages with fittings and fixtures which were faulty from the outset.
It seems that we may need to join the list of people who are taking up their completely maverick approach to property letting with the Property Ombudsman./&display=popup&link=http://www.allagents.co.uk/review/11905/&redirect_uri=http://www.allagents.co.uk/review/11905/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=It has taken me a while to get around to writing this review, but I still seethe at the memory of my experience with this completely inept and unprofessional outfit over 18 months ago now. Before you read on, just promise me that you DON\\\'T give your hard earned cash to these crooks, I admit there are limited options in the Balham area but stay well clear of these guys. This is just a summary of the catalogue of cock-ups we witnessed over several months.
My partner and I were originally looking for a 2 bedroom property in the South Clapham area, but having been shown a fantastic ground floor flat in a leafy balham street by one of the MR sales reps, we were quick to sign a contract and pay the deposit. Having partially paid the moving in monies at the Balham branch, I received their bank details for transfer of the remainder of the payment just 4 business days before we were due to move in, even though I\\\'d repeatedly asked for them. Alarm bells started to ring when the MR rep mentioned to me over a phone call that there \\\"may be a problem with the move in date\\\". I stated that we had already agreed to the move in date and we had to be out of our current place on that date and a removal van had been booked accordingly. I also said the money had been transferred and would be there by that time.
Over the next three days, I contacted MR on several occasions to check on the progress of my BACS transfer and resolve some outstanding issues over inventory. None of my calls were returned until the evening before our move in date, where I was told that we would not be able to move in the next day and might have to find temporary accommodation! I asked if this was because the landlords were not ready to move out, but he kept on stating it was because the funds had not cleared. It became obvious that the landlords had never agreed to move out on the date (Wednesday) we had agreed, and that MR had been telling them something completely different. The funds were received by MR on our move in date but they refused to allow us to move in, saying the landlords would not be moving out till Sunday, 5 days after we had originally agreed with MR.
What followed was one of the worst weeks of my life, no word of a lie. On the wednesday, I spent hours desperately calling hotels in the area that could accommodate us for 4 nights, as well as provide secure parking for our car and van loaded with all our possessions. I also tried to contact the Balham Branch manager on several occasions with no response, until 4pm that day where he flippantly suggested going to a travelodge for a few nights. MR did absolutely nothing to help us find temporary accommodation when they had put us in this position! We ended up finding a Holiday Inn in Vauxhall for 3 nights only, and then had to move to Croydon for the saturday night. This was further complicated by the fact that my girlfriend was flying to Canada on the Sunday morning on business, and had all her luggage packed in the back of the van, so we were forced to empty the van completely and repack it in the hotel car park!
All the while I kept receipts for food, hotel bills, extra 4 days rental on the van hire, etc. The total costs incurred came close to a grand, not including all the stress and time of work to do it logistically. Once we had finally moved in, I made an official complaint to the Balham branch manager and unsurprisingly I received no response. I then escalated to the Canary Wharf Head Office. Two weeks later I received a letter stating that the company had gone into adminstration and that all complaints must be directed to the Liquidator!!! I contacted the Ombudsman who said that they could not take any action against a company that was no longer trading and I\\\'d have to join the long list of creditors if I had any hope of getting any money back. Fat chance considering they owed HMRC a bucket load. I considered going along to the Creditors meetings, not with the intention of making a plea for the return of my cash, but just to go and have a \\\'nice\\\' chat with the directors.
But to my utter disbelief (and anger with the joke regulation this industry is under), the company is back up and trading within the week under a slightly adjusted title, and surprise surprise, same owners/directors. Fortunately, we did not have to deal with them much throughout our 12 month tenancy, but when we did it was the same old story. No returned calls, no information, out and out lies, and completely inept people working there. When it came to the end of our tenancy, they procrastinated over the inventory check and did not want anything to do with the annual gas/boiler inspection, even though the landlords had given them strict instructions. They are paid management fees but do absolutely nothing for them. Once our tenancy was up, our landlords changed agents almost immediately as they hated their experiences with them also.
In summary, stay WELL AWAY from this cowboy outfit. Unprofessional, Dishonest, Unsympathetic, Inept, Crooked. I would give minus stars if there was an option.
When you look at the history (both financially and in customer service) there are massive alarm bells ringing and I\\\'m just astonished that they have managed to keep ripping people off without penalty. The whole lettings/property management industry needs a thorough overhaul as there is not enough regulation or protection for the consumer, and this lot need to be off the high streets for good, not just going into voluntary arrangements that leads to eventual receivership, and starting up a new firm without consequences. This legal loophole needs sorting out, whether thats the job of the Ombudsman or higher powers. Without their support, how are consumers supposed to get justice?/&display=popup&link=http://www.allagents.co.uk/review/10677/&redirect_uri=http://www.allagents.co.uk/review/10677/ "Share on your Facebook Wall"){kind=logo}
. Nothing arrived, and absolutely no contact. So I followed up on Monday 9th (left messages, no response) and then Tuesday 10th. Finally got hold of him who then promised to send it through that afternoon. Then nothing. On Wednesday 11th, followed up again, then finally he sent it through with an apology saying he had forgotten!!
Having reviewed the inventory, we put in an offer that evening. Then followed up the next day to confirm he received it. He confirmed that was the case, but have not read it, and would do so and get back to us later that day. Guess what, we didn't hear back. Followed up again on Friday 13th, then only to be told that someone else's offer was higher so it was a no go.
Now, whilst it may seem all of this happened within a span of 1 week, if anyone knows what the rental market is like in London right now, fast action is required in order to secure anything decent. The fact of the matter is, the agent we were dealing with promised to 'deliver' something, and continually not. In otherwise very poor customer expectation management.
Don't commit to something you cannot deliver on.
Their agents (or maybe that specific one we were dealing with) needs to attend some customer relationship training in my opinion.
Until they improve their standards, I wouldn't touch them with a barge pole for anything either as a tenant or a landlord./&display=popup&link=http://www.allagents.co.uk/review/10048/&redirect_uri=http://www.allagents.co.uk/review/10048/ "Share on your Facebook Wall"){kind=logo}
 deposit back has been an absolute nightmare - they have sat on it for a month. Communication is non-existent. We have seen some of the correspondence between our landlord and MR- all I can say is that they hate their tenants and are desperate to screw them over.
They are aggressive, obstructive and totally disagreeable. Our landlord has forwarded their emails that say they recommend that they evict us with 2 months notice because we underpaid our rent by £2.50 each month - at no point had we been told this by MR. When we have confronted them over this - we get ignored. It seems to me, all they are interested in is reeling you in - get the deposit and their fee and then get you out again - by any means possible. We thankfully have moved with a different agent - our landlord has also decided to re-let his property with another agent. All I can say is - Never ever give your money or time to Morgan Randall – they are cowboys.
/&display=popup&link=http://www.allagents.co.uk/review/9867/&redirect_uri=http://www.allagents.co.uk/review/9867/ "Share on your Facebook Wall"){kind=logo}
, advertising it at an increased price! So pretending to be a customer I called them, and they said it wasn't available because they had just rented it successfully in Feb, 2011 for 12 months! I asked to speak to the manager, he said that his colleague had made an honest mistake as they thought I was talking about a different property (funny, because I gave them the specific reference number off their website) and also, my property had gone on their website by mistake because I had tried to rent with them previously (strange then that they were advertising it at an increased price....!). Told them in no uncertain terms that I didn't want to ever be associated with Morgan Randall again, and they should remove me from their contact database. Since that date they continue to send me texts and email me advertising their excellent customer service - every time I respond with "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/7823/&redirect_uri=http://www.allagents.co.uk/review/7823/ "Share on your Facebook Wall"){kind=logo}
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Recently I have tried to extend my contact on the apartment and have been having numerous difficulties in getting the staff at Morgan Randall to get this simple extension sorted even though I have offered the asking price. I'm also getting calls from them asking to do viewings in the flat even though an extension has now been signed.
I have also recently received an e-mail from them advising I hav't paid rent for 3 months (I have paid monthly on due date) and stating that I owe them 3 months rent, and that they have been in contact with the landlord and will start eviction procedings. After speaking to the concierge in the building early he advised that other people in my block have also mentioned they have encounted this and that Mongan Randall and trying some type of scam (maybe to re-market and trying generate extra cash for themselves).
They just seems to do everything poorly and don't provide any customer service. I wiah i'd read some of the other reviews before going through them. /&display=popup&link=http://www.allagents.co.uk/review/7121/&redirect_uri=http://www.allagents.co.uk/review/7121/ "Share on your Facebook Wall"){kind=logo}
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Do not expect any help from them once you have signed the agreement and are legally bound as they are not interested - obviously they are not interested in repeat business as I will never use them again in any capacity.
So far I have had to also chase for all my rental payments as they firstly overcharged their fees by about 300% and this month they just seem to have forgotten - not helpful when you have a mortgage to pay.
The only positive is that the headoffice is slightly better at dealing with your issues than the terrible office in Balham!
Please please for your sanity use another agent. /&display=popup&link=http://www.allagents.co.uk/review/6804/&redirect_uri=http://www.allagents.co.uk/review/6804/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/6563/&redirect_uri=http://www.allagents.co.uk/review/6563/ "Share on your Facebook Wall"){kind=logo}
. Initially I rang discussing that I was after a one bed property strictly within a mile of Canary Wharf for around /&display=popup&link=http://www.allagents.co.uk/review/5959/&redirect_uri=http://www.allagents.co.uk/review/5959/ "Share on your Facebook Wall"){kind=logo}
.
[[EDIT ORIGINAL END]]
My story is similar to others - a deposit was taken and not refunded. Calls were never returned./&display=popup&link=http://www.allagents.co.uk/review/5049/&redirect_uri=http://www.allagents.co.uk/review/5049/ "Share on your Facebook Wall"){kind=logo}
, and then did not return calls for 3 weeks regarding the contract. It then turned out that they had not agreed the rental price with the landlord, and we had lost property, but this was only communicated after we called them several times a day, and in the end visited the office in person to wait for a response.
Their refusal to return calls or respond to queries meant we lost out on time to fnd another flat. They also took several weeks to return the deposit they had taken, and did not return calls relating to this either./&display=popup&link=http://www.allagents.co.uk/review/5017/&redirect_uri=http://www.allagents.co.uk/review/5017/ "Share on your Facebook Wall"){kind=logo}
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There are cases with the Deposit Protection Service as they lie and steal from tenants.
I have proof for all of this as does another ex tenant who is a friend.
I warn you. Do not use Morgan Randall.
Morgan Randall are in administration and are operating under special circumstances (see companies house website).
No matter what they come back with, it is all true. If you would like to meet to discuss this, email me and I will show proof.
[[EDIT ORIGINAL END]]
Avoid Morgan Randall. Simple.
I have NEVER known such an incompetent, dishonest and rude company.
Very poor customer service. Nothing ever gets done but they charge for the work.
I warn you. Do not use Morgan Randall./&display=popup&link=http://www.allagents.co.uk/review/4912/&redirect_uri=http://www.allagents.co.uk/review/4912/ "Share on your Facebook Wall"){kind=logo}
 via 5 emails and 4 phone calls, all of which were never responded to. Apparently they were put in the post, though the post never arrived. Very disappointed. Lots of talk, no action. Sadly my experience epitomises estate agent reputations!
[[EDIT ORIGINAL END]]
Took my keys for viewings. When I decided to sell the property, chased them via 5 emails and 4 phone calls, all of which were never responded to. Apparently they were put in the post, though the post never arrived. Very disappointed. Lots of talk, no action. Sadly my experience epitomises estate agent reputations!/&display=popup&link=http://www.allagents.co.uk/review/4357/&redirect_uri=http://www.allagents.co.uk/review/4357/ "Share on your Facebook Wall"){kind=logo}
 It's a shame that the fact they've gone into administration doesn't mean they stop trading asap, as they'd be doing everyone a favour. Can't decide whether they're being purposefully obstructive or just woefully incompetent. Good luck all you tenants out there.
[[EDIT ORIGINAL END]]
Godawful. Misled several times by staff here during our tenancy (and sadly the hell isn't over yet!) Can't decide whether they're being purposefully obstructive or just woefully incompetent. Good luck all you tenants out there./&display=popup&link=http://www.allagents.co.uk/review/4049/&redirect_uri=http://www.allagents.co.uk/review/4049/ "Share on your Facebook Wall"){kind=logo}
 I found that this was not the case. I wouldn't worry though, if the google search means anything they have entered into administration so wont be trading for long!
[[EDIT ORIGINAL END]]
They found me tenants and told me the tenants only wanted an 18 month contract and they insisted on the tenancy being managed at 17%!!!!! When I spoke to the tenants (after they moved in) I found that this was not the case./&display=popup&link=http://www.allagents.co.uk/review/3750/&redirect_uri=http://www.allagents.co.uk/review/3750/ "Share on your Facebook Wall"){kind=logo}
 was one of the best that you can find in the market. Very helpful and really trying to do the best for you. I had to face a very demanding landlord but I definitely felt that the agency was on my side trying to do the best. Even after I moved in and the place wasn't professionally cleaned as promised by the landlord, Lola tried her best to demand whatever was promised to me. I would definitely recommend. Of course when you are dealing with estate agencies and landlords you need to be extremely careful with term and conditions regarding the security deposit. So just ask all the questions before giving any money and make sure you have everything discussed in written form. /&display=popup&link=http://www.allagents.co.uk/review/3237/&redirect_uri=http://www.allagents.co.uk/review/3237/ "Share on your Facebook Wall"){kind=logo}
 the office wondering where she was the person on the other end said she was on her way. 20mins later she still had not arrived, so I left. She never rang to apologize or give an explanation. If I was letting a flat I owned I certainly would not use them./&display=popup&link=http://www.allagents.co.uk/review/2903/&redirect_uri=http://www.allagents.co.uk/review/2903/ "Share on your Facebook Wall"){kind=logo}
 to avoid administration. You can check on the Companies House website. Avoid them at all costs./&display=popup&link=http://www.allagents.co.uk/review/1889/&redirect_uri=http://www.allagents.co.uk/review/1889/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Morgan Randall
Select a branch to go to view details of that specific branch
-
London - Unit 2 Discovery Dock East
Marsh Wall
South Quay Square
Canary Wharf, Tower Hamlets, E14 9SH
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London - 149 High Street Wanstead
Wanstead, Redbridge, E11 2RL
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London - 112-114a Balham High Road
Balham, Wandsworth, SW12 9AA
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London - 64 Great Eastern Street, London, EC2A 3QR
Review Statistics for Morgan Randall
Review Summary
- Total Reviews:
- 135
- Total Ratings:
- 140
- First Review :
- 25/05/2007
- Latest Review:
- 07/02/2012
Overall Review Performance
- Recommend :
- 72
- Disapprove :
- 68
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:13 | Recommend:33 | Recommend:0 | Recommend:0 |
| Disapprove:16 | Disapprove:35 | Disapprove:1 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:26 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:16 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
-
London - Unit 2 Discovery Dock East
Marsh Wall
South Quay Square
Canary Wharf, Tower Hamlets, E14 9SH
-
London - 149 High Street Wanstead
Wanstead, Redbridge, E11 2RL
-
London - 112-114a Balham High Road
Balham, Wandsworth, SW12 9AA
-
London - 64 Great Eastern Street, London, EC2A 3QR
Agent Fees
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Complaints Procedure
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