Morgan Randall
based on 252 ratings. This website contains 247 user reviews of Morgan Randall.
Agent Information
Morgan Randall
Morgan Randall prides itself on offering the highest level of customer service whilst maintaining an unrivalled level of performance within the sales and lettings industry. We encourages all feedback, both positive and negative to ensure that we are continually improving our service to all our customers. We are a dynamic and fast growing organisation and as such we are constantly reviewing our systems so that our levels of customer service are always superior to that of our competitors. Our customers are valued and recognised as the most important part of our business, without whom we would not be able to achieve our great success.
Offices / Branches
Morgan Randall has not joined our 'transparent agent' scheme yet.
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Customer Reviews (Page 5 of 9)
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by 'Limesh' 23/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I received an excellent service from Matthew House at Morgan Randall and he managed to secure a new tenant for me. He always communicated and his responses to emails and questions were very prompt.
He also managed to get a bit more money from the new tenant which always helps. Overall I was impressed with the level of service I received from Matthew.
Was this review helpful? Yes
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by 'Pep' 21/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Sara was excellent as were the properties she showed me!
Was this review helpful? Yes
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by 'dipesh khagram' 21/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Matthew House very easy to deal with.
They found me a tenant ASAP.
Extra charges such as tenancy agreement, epc certificate, inventory etc are quite pricey.
overall good experience.Was this review helpful? Yes
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by 'Stas Milev' 19/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have found a property on the website today and immediately have been contacted by the agent - Sara Sacofsky. We have spoken over the phone for about 5-10 minutes and she managed to arrange the viewing for the same day. It took me less than an hour to see two apartments and both were exactly the ones I have been expecting to view and appeared exactly as Sara described. My experience in dealing the agencies before was more negative than positive - you are being pushed to make the decision immediately, the property they have been showing to me was below my expectations and the pictures published. In today's case - everything was perfect and quick. Moreover, the second apartment Sara has shown to me was (again) of the kind and quality I was looking for. I am completely satisfied with the service. As an overall, it took me 1 hr to find the right apartment. thanks!
Was this review helpful? Yes
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by 'UNHAPPY' 6/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Fiding the property with Morgan Randall was not an Issue. There agent was very helpfull. Once they have your money, they are awfull. We did a snag list that was asked for but we get told they will not act on the snag list. We specified a Leather lounge suite but where given a Plastic lounge suite and when we compalined we hwhere told the Leather at Morgan Randall means imitation leather you have to say Genuine leather. There is only 1 definition of leather so I am not sure what school they went to. We then told them to collect the sofa and they say they cannot. I would never recommend them to anyone to either rent from them or manage a porperty
Was this review helpful? Yes
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by 'Florian' 3/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Grant King has been very helpful with finding an apartment in London. He showed us around several properties and gave us a good insight of the market. I highly appreciated his honesty at all times, instead of trying to just sell every apartment he tried to find something we would really be happy with.
Was this review helpful? Yes
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by 'Ralph Atkins' 1/1/2012
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Started well, and then went down hill - all very professional up front and then when it got down to finding a place and making an offer they became unprofessional and very pushy. I get the impression they are not very well trained and do no know the area very well.
I was even asked to put up a positive review on this site by one of them after I had found a property (with a different gent!) so hence why the negative review here
Was this review helpful? Yes
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by 'sjones' 24/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Seriously, do not be fooled by these people - as a tenant I can confirm they are drizzling.
When we had an initial look round the property this year (that we subsequently rented) the MR rep told us that we would have to be quick as he had already taken a deposit off of someone for the place...clearly he was either lying to us to entice us in, or was screwing over another prospective tenant for a bigger payday. Either way, alarm bells should have rung then.
Since then we've had a few problems with the house that after more than 3 months, still remain unfixed due to a series of inept tradesmen. Can't stress this enough...
Plague. Avoid like the.
Was this review helpful? Yes
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by 'Lina' 16/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We came in contact with Yurga since the beginning and she was very helpful and patient in trying to find a property which would be a good fit for us.
Very easily contactable and willing to answer all our questions.
As an agency, we found their fees a bit expensive but anyway all the agencies are getting really expensive.
Overall we wouldn't hesitate to recommend Yurga and Morgan Randall when you are looking for a property.Was this review helpful? Yes
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by 'Stuart' 15/12/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I dealt with Charlie from the Great Eastern Street office. Even though we eventually found our property through another agent, we were delighted with the high level of customer service we received. Whereas with other agents where I was shown around properties that were quite clearly not what I was looking for, through MR I had the pleasure of seeing two very good properties matching my search criteria. The first we made an offer on and the process ran very smoothly with Charlie taking charge, but unfortunately the landlord opted for a short let option. I would highly recommend MR to anyone looking for a flat. I really got the impression that Charlie was doing everything he could to find me a property and we needed that comfort as we were working with time constraints. If we're ever looking to move again in the future, Charlie will be the first agent I call!
Was this review helpful? Yes
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by 'lisa' 14/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
One of the most professional and reliable agents that I have ever dealt with. They listened to what i wanted and helped me find a flat. I would recommend Yurga from Morgan Randall to all those looking for accommodation to rent. Thanks for your guidance and support over the the last couple of days. You read me so well.. and i really appresiate all the things you have said to me, even though i knew most of what you where saying it was really helpful to hear.. i love your honesty! Thank you!
Was this review helpful? Yes
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by 'Chaz' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
First time of dealing with MR for search of a suitable property in the Balham / Tooting area. Dealt with a lovely and bubbly young lady by the name of Zareena Khan, who was very welcoming and accomadating of my extensive requirments. She took the time to listen to what I was looking for rather than just throw a whole heap of potential properties. I was provided with a concise list of properties in accordance with my needs in a timely manner. Very efficient, polite and not to forget professional in all aspects of our dealing. Definate recommendation to use whether you are looking to find a property to rent or looking for a managing agent for one of your own.
Keep up the good work.
Was this review helpful? Yes
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by 'Andy davis' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Had a great experience whilst looking for a property with Sebastian in the Balham office. He was very professional and didnt use the usual sales tactics as most agents do. Although I didn't find anything through Morgan Randall I would definitely use them again.
Was this review helpful? Yes
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by 'Sarah Hallows' 14/12/2011
- Branch:
- 112-114a Balham High Road Balham
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I used Callum Moss when looking for a property to rent in the Balham/Wandsworth area. He was very helpful to me in my search and although I wasn't able to find anything that met my requirements this time, gave me great advice about the area as I have only recently relocated to London from Bristol. I found him to be polite, friendly and most importantly, he listened to what I needed. He updated me with potential properties regularly and I just want to thank him for his assistance.
Was this review helpful? Yes
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by 'CM' 13/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My agent was Ciara Sherwood, she was very helpful and friendly. She was always sending me properties to view over the internet and I would then be able to decide, which property was appropriate for me. I would suggest Morgan Randall to a friend because they are committed to their clients and being as helpful as possible.
Was this review helpful? Yes
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by 'Nina Keene' 13/12/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
My agent (Charlie Heim) did an exceptional job when dealing with me as a prospective customer. I must admit i was somewhat a awkward client as it was a first move to the city for me and Charlie ensured he showed me a number of properties that suited my criteria. He was extremely helpful and was always on hand when i had a question to ask. Unfortunately i didn’t go for a property as i had a change of heart about the move and he was very understanding. I can safely safe that when i do come to look for a property again i would use Morgan Randall just so i can be looked after by Charlie. I would also recommend him to other potential clients.
Was this review helpful? Yes
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by 'NDE' 13/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Daniel Ryder was our agent. We called Morgan Randall, with no referral and he was assigned to our call. He has been most helpful and a pleasure to work with, from the first call through to the final documents. We found the apartment immediately and although we were in two different countries, he assisted every step of the way, via email and phone calls. I have recommended that my business associates hire Daniel to help them find housing in 2012.
Was this review helpful? Yes
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by 'Thank you' 12/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I want to thank Ms Yurga Varnas for all her hard work and dedication in helping me secure the perfect flat, she is a true professional and got me what i wanted, she's the best agent I have ever come accross, thanks for making everything work for me!
Was this review helpful? Yes
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by 'Simon' 12/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the service I recieved from Yurga when I was viewing properties through Morgan Randall
She is great at her job had an answer for every question I asked and also made the situation fun she had me laughing
The whole time. I have not found a property but Yurga calls me and keeps me up to date all the time I have no doubt that she will find me something I left very happy and positive about my search. I would definitely recommend this agency to my friends.Was this review helpful? Yes
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by 'Shoreditch' 12/12/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service from the City branch very professional and reliable. Did exactly what they said found me a excellent corporate client. Will use again with all my portfolio. Thank you
Was this review helpful? Yes
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by 'Vitaly' 11/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ciara Sherwood from Canary Wharf office proved to be extremely helpful and easy to deal with. I needed to get a flat in London in a very short period of time (3 days) and Ciara provided me with great service and advise helping to match my requirement with what was available on the market very quickly. Highly recommend Ciara as an agent.
Was this review helpful? Yes
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by 'ZZ' 10/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Pros
- Working with Yurga - very good. Transparent, not pushy and goes above and beyond what is required of her
- Properties found with the specs asked forCons
- When moving out Morgan Randall some agents are very very pushy to get the apartment even if it is incovenient for the tenant
- Dealing with property management can be slow
- Prices are driven up too steeplyWas this review helpful? Yes
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by 'Mr M Asmelash' 8/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As you know searching for a new place to live can be an emotional + stressful experience. Most agents do have a "Commission" focused approach, which can make the whole search process more tricky, as a result the tenant can be more curious to know on whether the viewing is truly good or not.
However i am delighted to confirm the agent(Mr Irfan Choudhary) i dealt with at Morgan Randall did not meet our negative expectations from above. In the space of 2 hours, Mr Choudhary presented five options to us and gave us a balanced view on all options upon completion of the viewings. We were so confident in his judgement, that we made our final decision within 24 hours. In addition the after sale management from him and his team was excellent, the administration of the offer was handled with care and we moved in as planned.
I would not hesitate to recommend this agent to anyone who is serious about searching for a property and gaining honest consultation.
Most Sincerely,
Mr AsmelashWas this review helpful? Yes
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by 'Sant Gupta' 7/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have gone through many Estate Agents in London, such as Foxtons which I btw do NOT recommend for various reasons.
Morgan Randall has offered me an outstanding service. The agent that dealt with my property search was Grant King. He listened to my requirements and ascertained my needs. He was very efficient and unlike other agents he always remained in contact, trying to do the best for me. Grant is very professional, polite and helpful.
Unfortunately due to family circumstances I did not end up renting a property, but I would definitely recommend Morgan Randall in every aspect and use them again in the future.
Fees are not high comparing them to other top Estate Agents in London. You pay for what you get. Personally I'd rather pay a little more and have a great service.Was this review helpful? Yes
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by 'Stoyan Petrov' 7/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I had a viewing of an apartment with Ashley from Morgan Randall. He had knowledge of the property and provided all the answers, regardless if some were difficult to respond to. I believe he conducted himself appropriately and felt he was there to help should it be needed. Definitely would recommend to friends and family.
Was this review helpful? Yes
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by 'Jenny' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Went on a viewing with Ashley. Great local knowledge. he also advised on local schools for my children. overall good service and would recommend.
Was this review helpful? Yes
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by 'YG' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service from Mat!
Was this review helpful? Yes
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by 'neoandindiana' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would highly recommend Matthew House, senior lettings executive, at Morgan Randall. I was looking for a 2 bedroom rental in the Canary Wharf area whilst still living in New York USA. He went above and beyond to find me a fantastic flat with all the specs I wanted and in my budget. Also his communication throughout the process was excellent.
I had spoken to other letting agencies whilst looking for a rental and decided not to use them as they did not come close to the outstanding client services that I received form Matthew House at Morgan Randall.
Was this review helpful? Yes
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by 'Matthew House' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you Matthew for the excellent service you afforded us in finding an apartment. Much appreciated.
Was this review helpful? Yes
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by 'Lee D' 6/12/2011
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Good and fast service, took one flat in Sep 2011.So far so good
Was this review helpful? Yes
 of the kind and quality I was looking for. I am completely satisfied with the service. As an overall, it took me 1 hr to find the right apartment. thanks!/&display=popup&link=http://www.allagents.co.uk/review/22108/&redirect_uri=http://www.allagents.co.uk/review/22108/ "Share on your Facebook Wall"){kind=logo}
 so hence why the negative review here/&display=popup&link=http://www.allagents.co.uk/review/17015/&redirect_uri=http://www.allagents.co.uk/review/17015/ "Share on your Facebook Wall"){kind=logo}
 the MR rep told us that we would have to be quick as he had already taken a deposit off of someone for the place...clearly he was either lying to us to entice us in, or was screwing over another prospective tenant for a bigger payday. Either way, alarm bells should have rung then.
Since then we've had a few problems with the house that after more than 3 months, still remain unfixed due to a series of inept tradesmen. Can't stress this enough...
Plague. Avoid like the./&display=popup&link=http://www.allagents.co.uk/review/22047/&redirect_uri=http://www.allagents.co.uk/review/22047/ "Share on your Facebook Wall"){kind=logo}
 did an exceptional job when dealing with me as a prospective customer. I must admit i was somewhat a awkward client as it was a first move to the city for me and Charlie ensured he showed me a number of properties that suited my criteria. He was extremely helpful and was always on hand when i had a question to ask. Unfortunately i didn’t go for a property as i had a change of heart about the move and he was very understanding. I can safely safe that when i do come to look for a property again i would use Morgan Randall just so i can be looked after by Charlie. I would also recommend him to other potential clients./&display=popup&link=http://www.allagents.co.uk/review/16350/&redirect_uri=http://www.allagents.co.uk/review/16350/ "Share on your Facebook Wall"){kind=logo}
 and Ciara provided me with great service and advise helping to match my requirement with what was available on the market very quickly. Highly recommend Ciara as an agent./&display=popup&link=http://www.allagents.co.uk/review/16277/&redirect_uri=http://www.allagents.co.uk/review/16277/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=As you know searching for a new place to live can be an emotional + stressful experience. Most agents do have a "Commission" focused approach, which can make the whole search process more tricky, as a result the tenant can be more curious to know on whether the viewing is truly good or not.
However i am delighted to confirm the agent(Mr Irfan Choudhary) i dealt with at Morgan Randall did not meet our negative expectations from above. In the space of 2 hours, Mr Choudhary presented five options to us and gave us a balanced view on all options upon completion of the viewings. We were so confident in his judgement, that we made our final decision within 24 hours. In addition the after sale management from him and his team was excellent, the administration of the offer was handled with care and we moved in as planned.
I would not hesitate to recommend this agent to anyone who is serious about searching for a property and gaining honest consultation.
Most Sincerely,
Mr Asmelash/&display=popup&link=http://www.allagents.co.uk/review/16156/&redirect_uri=http://www.allagents.co.uk/review/16156/ "Share on your Facebook Wall"){kind=logo}
