Martin & Wright

Customer Reviews

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1. 

   A 5-star review by 'Neerja' 8/2/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Jay Hayden

   Staff Member

   Jay Hayden

   Experience:

   Would you use the agent again? Yes

   House hunting can be very daunting. But, Martin & Wright was extremely good in helping me and my partner find a very nice place as our first home together. Everything was dealt with very professionally. I highly recommend them as a letting agent.

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2. 

   A 5-star review by 'Victoria M' 7/2/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I found Martin and Wright to be extremely easy to deal in comparison to another estate agency I used in the area. Viewings were conducted efficiently and professionally, and they were able to ask questions you had. Every aspect of dealing with this company was smooth. I would highly recommend them to anyone looking to rent in the area.

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3. 

   A 5-star review by 'Alexis' 6/2/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   We have been using Martin and Wright as a rental agent for many years now and we cannot be happier with the service they provide and cannot recommend them highly enough. The entire Martin and Wright team are an absolute pleasure to deal with. We have had no problem with any of the tenants they have found to rent our properties and will carry on using them for the forseable future.

   Outstanding agents who go above and beyond to make both the landlord and tenant happy.

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4. 

   A 5-star review by 'Debbie Fitzpatrick' 2/2/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been very impressed with the service I have recieved from Martin & Wright, particularly from Jay, they are extremely professional in every aspect of their work and I as a landlord have no hesitation in recomending them.

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5. 

   A 1-star review by 'RJ83' 1/2/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Jay Hayden

   Experience:

   Would you use the agent again? Yes

   After struggling with other agencies to find a place to live. Jay was a great help and managed to find myself and friends a place before we became homeless! The best part about them was their honesty and knowledge of the area. After dealing with other agents who over promised and under delivered, they told us the truth and didnt say what we wanted to hear in order to make a sale.

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6. 

   A 5-star review by 'HappyLandlord18a' 1/2/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Landlord)

   Staff Member

   Chloe Martin

   Experience:

   Would you use the agent again? Yes

   My first dealing with Martin & Wright as I was recommended to them via another landlord/friend of mine. From the word go they were professional and enthusiastic about marketing/letting my property and offered a competitive rate. Found me a tenant quickly and processed it through with the minimum of fuss! References were done efficiently and properly and I now have a wonderful tenant. Chloe was the negotiator who found them and the office is well run by Jay. Thanks Guys & Girls!!!

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7. 

   A 5-star review by 'Francesca1234' 1/2/2012

   Services:

   Lettings (as a Tenant)

   Staff Member

   Jay Hayden

   Experience:

   Would you use the agent again? Yes

   I have rented a lot of properties with a number of agents in the past and I can honestly say that Martin & Wright were the best agent I've rented through. All the staff were so helpful and friendly and really made sure they did their absolute best to help me find my ideal property. I would definitely recommend them to anyone who is looking to rent a property!

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8. 

   A 5-star review by 'Peter Randall' 31/1/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   We have used Martin & Wright for many years. Their service and efficiency has always been superb. We have often recommended them to various friends and colleagues who have always been extremely satisfied. We will have no hesitation to continue using them in the future.

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9. 

   A 5-star review by 'Sarah' 30/1/2012

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I've been using Martin & Wright as a rental agent for a number of years now, and have never regretted the decision. I've never had the property be empty, and despite living hundreds of miles away, have never felt I've not known the market in my area or had any cause for concern from the tenants Martin & Wright secure.

   My primary contact is Jay Hayden and he has always gone above and beyond his remit in making sure my time as a landlady has been smooth and easy.

   I would heartily recommend this company to anyone looking for a rental agent in the NW6 area.

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10. 

    A 5-star review by 'Jonathan Isaacs' 27/1/2012

    Branch:

    349 West End Lane

    Services:

    Lettings (as a Landlord)

    Staff Member

    Peter Martin

    Staff Member

    Jay Hayden

    Experience:

    Would you use the agent again? Yes

    Fantastic agency. Jay is a superb manager, devotong exactly the right amount of time to the Lanlord's requirements; attentive but not over-attentive. He really puts himself out to provide a great service, even coming to an out-of-hours interview with potential tenants when he had important domestic demands from his new baby. Jay is particularly efficient and accurate at valuing and assessing rentable values of flats and finding good tenants able to comply with his valuations.

    Peter provides a constant daily oversight of the whole client relationship, coupling wisdom with experience and offering advice and assistance where needed, especially over differences of opinion with tenants.

    Overall, Martin and Wright offers the best standard of service I have ever found, as a landlord for 25 years.

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1. 

   A 5-star review by 'D Lucas' 26/1/2012

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Landlord)

   Staff Member

   Jay Hayden

   Staff Member

   Peter Martin

   Experience:

   Would you use the agent again? Yes

   Martin and Wright has rented out all of my properties for the past 5 years.
   Their service has been absolutely excellent - I cannot fault it in any way.
   Peter and Jay have always managed to let out the properties, in whatever market or time of year, with the minimum of fuss and they always get a very good rental price. They are reliable, incredibly efficient, helpful, kind and absolute experts at what they do. I cannot recommend them more highly.

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2. 

   A 5-star review by 'Abs1976' 25/10/2011

   Branch:

   349 West End Lane

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   1st Class Service - by far the best agent we have dealt with in West Hampstead! We recently let a property through Martin & Wright and were totally impressed with their overall professionalism and efficiency throughout. All our requests were adhered to - the lettings manager Jay Hayden kept us in the loop step by step, and when we moved in it was as expected! Highly recommended - a pleasure to deal with.

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3. 

   A 1-star review by 'property123' 16/6/2009

   Branch:

   349 West End Lane

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   The rudest sales representative I have ever dealt with.

   After registering my details with the receptionist 2 days ago, I then missed one call from the sales representative Malcolm Ornstein yesterday. After receiving a voicemail, I then tried to call back 3 times but was told he was away from his desk.

   This morning I received a voicemail from Malcolm in an accusatory tone, 'Hi, this is the second voicemail I have left you with no return call. I just cannot understand how one says one is looking for properties and one doesn't respond to my voicemail - I can only presume that one is not seriously looking to buy a property. I will now proceed to remove you from my database".

   If this is the first impression I get of the way they treat their clients, I will gladly be removed from their database!

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