Martin & Wright
based on 105 ratings. This website contains 105 user reviews of Martin & Wright.
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Transparent Agent
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Martin & Wright actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.
Martin & Wright have also signed a declaration to maintain public access to open and independent customer feedback and are awarded this best practice transparency profile by AllAgents.
Branch Rankings
| This branch is ranked in the UK |
9 out of 16712 |
| This branch is ranked in |
1 out of 31 |
| This branch is ranked in the NW6 area |
2 out of 62 |
Agent Information
Martin & Wright
Martin & Wright is an Independent Estate Agents, well established within the market place. Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants. We specialise in quality Sales, Rentals and Management within Central and North West London.
Offices / Branches
- - 349 West End Lane ,
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Customer Reviews (Page 1 of 4)
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by 'Debra Fisher' 25/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have always found Jay most helpful and efficient when dealing with the letting of my property. All calls are responded to quickly and requests dealt with promptly.
Was this review helpful? Yes
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by 'Krishan' 23/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Jay was very professional and helpful in finding tenants and negotiating the rental amount with them.
Peter was also helpful on the contract details.
Finally, Sue Roberts & Sue Whitmore are very efficient with logistics and arranging things with tenants and certificates etc.
I'm also renting a flat through M&W and they have been equally good on this side.
In summary, M&W are straightforward and reliable agents to deal with and I would be happy to use them again.
Was this review helpful? Yes
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by 'Justin' 23/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Staff Member
- Peter Martin
- Experience:
- Would you use the agent again? Yes
Jay & Peter have managed my flats for a number of years and I cannot praise them enough! Great guys to work with!
Was this review helpful? Yes
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by 'Jay Hayden' 19/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Staff Member
- Martin Peter
- Experience:
- Would you use the agent again? Yes
Jay has always been extremely helpful in find tenants and in responding to my questions throughout the tenancies.
He is efficient in dealing with the paperwork and responding to telephone calls and emails.Was this review helpful? Yes
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1
person found
this helpful.
by 'Michael' 18/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (Prospective customer)
- Staff Member
- Oli Price
- Experience:
- Would you use the agent again? Yes
My agent was Oliver Price.
We went to view a property last weekend and we weren;t sure on this particular one but Oliver went out of his way to drive us to a flat he highly recommended that had just come back on the market that day. We were really impressed with the flat and ended up putting a holding deposit on the place and are hoping to move in there. Oliver wasn't pushy and gave us space and time to make a choice that day and has handled all the referencing really well and kept us informed throughout the process.
Overall very happy with the service and would recommend them to anyone else looking for a property.
ThanksWas this review helpful? Yes
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1
person found
this helpful.
by 'sarah' 16/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This is the second time we've used Martin and Wright. Jay is very familiar with the West Hampstead market and understood exactly what we were looking for. We made an offer on the first flat he showed us and moved in the following week!
Was this review helpful? Yes
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1
person found
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by 'Oliver Squires' 15/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Hayden
- Experience:
- Would you use the agent again? Yes
Jay was without question, a pleasure to deal with whilst securing my first property to rent. He listened to my requirements, and sourced me relevant properties to view, going the extra mile to show me some outside of office hours, which was greatly appreciated. Always polite, informative, and extremely knowledeable about the surrounding area as well as the properties I wished to view. He also got me a great deal! I would certainly recommend Jay, and the team at Martin & Wright for any prospective buyer, letter or landlord.
Was this review helpful? Yes
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by 'Helen' 13/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Although the property found is in a great location, it took 6 months for our place to be ready. We were promised the place was ready the day we would move in. We had builders coming in and out the first 6 months we lived at our new home. We then had to negotiate with the landlord ourselves as our kitchen and one bathroom could not be used for this time. Given the situation was known by the agent, it could have been delt better.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Charlotte' 13/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Susan Roberts
- Experience:
- Would you use the agent again? Yes
The agent provided details for renewal of our tenancy contract both by email and post. The process for renewal was explained clearly. The company is approachable with further questions and runs an efficient business. All in all we have been pleased with the service provided.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Lilianne Fan' 11/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Hayden
- Experience:
- Would you use the agent again? Yes
Jay has been highly professional and very supportive throughout. From the beginning, he made me feel confident that I was in good hands and that he was looking out for my interests as much as the landlord's. Jay explained the terms and requirements of the process very clearly and also took the time to understand my situation. He demonstrated flexibility and patience when delays arose, and when an unexpected development caused a delay in start date of the contract, he offered me a timely and viable alternative (1 month let in another flat). I would definitely recommend Martin and Wright, and Jay in particular, to my acquaintances and network.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Gail Flesch' 11/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Staff Member
- Peter Martin
- Experience:
- Would you use the agent again? Yes
Both Jay and Peter have helped us with several properties over the past 8 years. Their attention to detail, huge knowledge of the property market, not to mention kindness to us as landlords - just a few comments about their excellent service.
Was this review helpful? Yes
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1
person found
this helpful.
by 'danf' 11/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Working with Jay. He has never let us down and only exceeds expectations.
Was this review helpful? Yes
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1
person found
this helpful.
by 'SRT' 11/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
i have used the team at m&w for over 5 years and find their service overall to be very good, helpful and professional. when issues arise they are always quick to offer their help and find appropraite solutions. I highly recommend them.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Gareth' 11/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have had many dealings with Martin and Wright over the past 5 years and the service they provide is excellent. They are as friendly as they are knowledgeable and I have no hesitation in highly recommending them.
Was this review helpful? Yes
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1
person found
this helpful.
by 'gordoncj82' 10/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Hayden
- Staff Member
- Sophie Henry
- Experience:
- Would you use the agent again? Yes
Both Jay & Sophie were very helpful throughout the whole process. I couldn't have asked for a better experience.
I would definitely recommend their services.Was this review helpful? Yes
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1
person found
this helpful.
by 'Stuart Adams' 10/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service, does what i need to them to do and no hassle. All i can ask for.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Amer Aziz' 10/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Experience:
- Would you use the agent again? Yes
I found Jay to be helpful and efficient. He was quick to locate an excellent tenant and conclude an agreement.
I wouldnt hesitate to recommend him and will be using his services again
Was this review helpful? Yes
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1
person found
this helpful.
by 'Alex U' 9/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Staff Member
- Peter Martin
- Experience:
- Would you use the agent again? Yes
I have been working with Martin & Wright for over 5 years. During this time the service that I have received was excellent. There is always someone you can talk to and get an honest opinion on the market condition as well as get a realistic valuation. Special thanks to Jay and Peter for their exceptional service. I would definitively recommend Martin & Wright to any Landlord. Keep it up...
Was this review helpful? Yes
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1
person found
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by 'Martin and Wright' 9/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Experience:
- Would you use the agent again? Yes
We have a number of local properties all of which we have used Jay from Martin and Wright to find us tenants. Martin and Wright operate very efficiently and effectively. They go the extra mile to find the right tenant. The staff are courteous and never take our business for granted, they respond immediately to our emails and calls and always manage to deliver a good service.
Their contracts and associated paperwork are always prompt, and are very clear and easy to follow, which makes our lives alot easier!
I would definitely recommend Jay and the rest of the team at Martin and Wright, I am sure you will find them very professional and they will certainly take the head ache away from finding the right tenant for your property.Was this review helpful? Yes
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1
person found
this helpful.
by 'Mrs Phillips' 8/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Martin and Wright took over from Livitup as our letting agents and have ,over the last few years, found us excellent tenants. We have found the staff courteous, reliable and helpful in our dealings with them. We would recommend them to others.
Was this review helpful? Yes
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1
person found
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by 'Judith Lester' 6/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am extremely pleasaed with the level of service i receive from Martin & Wright.They always let my property for the correct market value and provide good well referenced tenants. I recommend all landlords use them.
Was this review helpful? Yes
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1
person found
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by 'UHA' 4/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
When I first began my flat hunt several weeks ago, Martin Wright was the first company I approached. A friend of mine living in the area described them as being the agency "with the hidden gems".
I called to view a property that I had originally seen 3 years ago, but didn't remember until Oli, who was the agent assigned to me, very astutely reminded me that I had actually viewed that same property several years back. I was initially impressed with his knowledge of my file and when I finally met him at the property, I was exceptionally impressed from the start with his friendly... (read more)
Was this review helpful? Yes
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by 'kenneth Murray' 4/5/2012
- Branch:
- 349 West End Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? Yes
I have found the statt at Martin and Wright to be very professional and helpful during the last few years which iIhave been dealing with them.
Was this review helpful? Yes
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1
person found
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by 'Kim' 3/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Hayden
- Staff Member
- Susan Roberts
- Experience:
- Would you use the agent again? Yes
It was a real pleasure to work with Jay and the administative staff at Martin & Wright. Jay understood exactly what kind of property I was after and helped me find it in no time. He also helped me with the paperwork and kept his promise about finding a parking spot.
Was this review helpful? Yes
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1
person found
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by 'Maria P' 2/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Hayden
- Staff Member
- Danuta Mirska
- Experience:
- Would you use the agent again? Yes
Amazing!! Found me a gorgeous place in a very good price, in a lovely area!!Very helpful with the screening process and helped me when I needed them while staying in the place.
Helped me throughout my tenancy and responded to my enquiries ASAP!
Certainly recommending if you are looking for a place.Was this review helpful? Yes
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1
person found
this helpful.
by 'David Hannuna' 2/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Staff Member
- Peter Martin
- Experience:
- Would you use the agent again? Yes
Brilliant agent. Never let me down
Was this review helpful? Yes
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6
people found
this helpful.
by 'Terrie and Paul' 1/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (Prospective customer)
- Staff Member
- Oliver Price
- Staff Member
- Jay Hayden
- Experience:
- Would you use the agent again? Yes
Over the past few months I have dealt with a number of letting agents while looking to rent a property, which can be a headache, but I have found the staff at Martin & Wright very helpful and easy to deal with, as well as being flexible in working around our busy schedule. Upon viewing the flat our agent, Oliver Price, acted in a very professional manner and answered every little nettling detail we threw his way.
Seeing that we are both working professionals we found it hard to stay in touch with agents we were dealing with at the time, but Oliver followed up our viewing with a phone call the next day, and the day after that when we were unable to speak to him before. He had since offered us advice and kept us in the loop with the property market to help aid in our final decision, and when that was final we found other people in the office just as skilled and accommodating.
I would highly recommend Martin & Wright to anyone who wants a great team of professional, and very helpful, agents.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Jamie Henfrey' 1/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Jay has been a breath of fresh air from the moment he called me to offer me his assistance in re-renting my flat - Jay first rang me on Christmas Eve 2 years ago to enquire if I had found new tenants for my flat as my old tenants had just moved into one of his rental properties. I had not!!!
I was unhappy with my current agent who had mismanaged my property leaving me with a vacant flat at a quite time of year and always talked rental values down at renewal time. Being a salesman I was ready for the usual agent sales patter from Jay. I was so wrong in my reservations as everything Jay has... (read more)Was this review helpful? Yes
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1
person found
this helpful.
by 'Janene Francis' 1/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
With so much agents to choose from in West Hampstead, we decided to register our details with Martin and Wright.
We dealt with Jay Hayden who was really helpful in finding us the perfect flat! He was very patient with us, as were quite specific in what we were looking for. It was such a breath of fresh air working with Jay as we had experienced really pushy Agents in the past.Thanks Jay! Keep up the good work!
Was this review helpful? Yes
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1
person found
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by 'Jay Hayden' 1/5/2012
- Branch:
- 349 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Hayden
- Experience:
- Would you use the agent again? Yes
I have already sent a review but not had an acknowledgement, please send.
Jay Hayden was most helpful & efficient and acted in a very professional manner
Was this review helpful? Yes
. I would definitely recommend Martin and Wright, and Jay in particular, to my acquaintances and network./&display=popup&link=http://www.allagents.co.uk/review/24591/&redirect_uri=http://www.allagents.co.uk/review/24591/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=When I first began my flat hunt several weeks ago, Martin Wright was the first company I approached. A friend of mine living in the area described them as being the agency "with the hidden gems".
I called to view a property that I had originally seen 3 years ago, but didn\'t remember until Oli, who was the agent assigned to me, very astutely reminded me that I had actually viewed that same property several years back. I was initially impressed with his knowledge of my file and when I finally met him at the property, I was exceptionally impressed from the start with his friendly approach, his professional conduct and his non pushy attitude. Upon arriving at the property, Oli could see that I was not happy with what I saw and from that point on, he made every attempt to introduce me to the properties he felt would meet my requirements. He listened attentively to the specifications I was after, and matched my specs to the right places in his portfolio. He never once suggested something that he couldn\'t back up and he was honest and forthcoming from the start; something which I hold in high regard, especially in an industry where prospective tenants often feel under pressure with pushy and dishonest agents (I absolutely have felt this way with other agents).
Although Martin Wright was the first agency I approached, I did go to competitors in the area who I initially thought would be better suited to serve me, as they were more recognisable. That was far from the truth. I was disappointed in the other agents, as I felt they were more interested in closing a deal rather than actually finding me the place that was right for me. The property I finally took was one of the first Oli had showed me and on our last viewing, it was his well positioned advice which encouraged me to move forward in making an offer. Never once did he act as though I had wasted his time or that I had been inconvenient in my wavering decision making process. He was simply an excellent consultant.
Oli was amicable, confident, and focused more on finding me the right place rather than bombarding me with irrelevant properties. He made every viewing absolutely worth while, even the ones which were not right for me. He made me feel secure and safe, and was always patient, understanding, accommodating and above all, incredibly polite and incredibly well spoken.
I am extremely grateful to Oli for his determination and unwavering professionalism during what has been a stressful and time consuming search. From initial viewings to when I put an offer down, I couldn\'t have chosen a better agent to work with and I wish him all the success in the world in the property business. I would not for a second hesitate to highly recommend, both Oli and Martin Wright, to any of my family, friends or colleagues./&display=popup&link=http://www.allagents.co.uk/review/24229/&redirect_uri=http://www.allagents.co.uk/review/24229/ "Share on your Facebook Wall"){kind=logo}
 Jay smoothed over any frustrations I may have had and increased the rental value by £50 P/W straight away. Jay has an easy non pushy style and works so hard to make you happy by ensuring you are informed every step of the way. Jay has just re let my flat on a long let with an improved rental income and overcome some annoying problems easily and with humour. I have spoken to Peter Wright (Director) when Jay was away during the birth of his son and Peter was fully informed of me and knew everything about my property situation, everything was seamless .Martin Wright are excellent and very experienced agents who clearly enjoy what they do, this shows in everything they are connected with and in the quality tenants they provide. Amazing service!!/&display=popup&link=http://www.allagents.co.uk/review/24006/&redirect_uri=http://www.allagents.co.uk/review/24006/ "Share on your Facebook Wall"){kind=logo}
