Martin and Co
based on 173 ratings. This website contains 168 user reviews of Martin and Co.
Agent Information
Martin and Co
Description of Martin and Co is currently unavailable.
Offices / Branches
- Aberdeen - 123-125 Rosemount Place, Rosemount,
- Aberdeen - 123 Rosemount Place, Rosemount,
- Ashford - 2 Middle Row, Kent
- Bath - 7 Palomino Place, Westbury,
- Bath - 1 Cleveland Terrace, Avon
- Belfast - 225 Woodstock Road, County Antrim
- Birmingham - 24 Birmingham Road, Sutton Coldfield,
- Birmingham - 73 Alcester Road South, West Midlands
- Birmingham - 53 Lower Gungate, Tamworth,
- Bournemouth - 43 High Street, Ringwood,
- Bournemouth - Parkland Place, Hampshire
- Bournemouth - 117 Commercial Road, Parkstone,
- Bournemouth - 182 Old Christchurch Road, Hampshire
- Bournemouth - 8 Trinity 161 Old Christchurch Road, Hampshire
- Bournemouth - 4 Fridays Court High Street, Ringwood,
- Bournemouth - 39-41 Old Milton Road, Hampshire
- Bradford - 103 Saltaire Road, West Yorkshire
- Brighton - 32 Church Road, Hove,
- Brighton - Suite 3.7 Dolphin House 2-5 Manchester Street, Brighton and Hove
- Brighton - The Sorting House Clifton Road, Littlehampton,
- Brighton - 29 South Street, Eastbourne,
- Brighton - 133 Edward Street, Brighton and Hove
- Bristol - 8 Regent Street, Kingswood,
- Bromley - 282 High Street, Greater London
- Cambridge - 191 Mill Road, Cambridgeshire
- Canterbury - 130 Sandgate Road, Folkestone,
- Canterbury - 23 Watling Street, Kent ,
- Cardiff - 20 Church Street, Merthyr Tydfil,
- Cardiff - Albany Road, Cardiff County
- Cardiff - 10 The Globe Centre Albany Road, Cardiff County
- Chelmsford - 15 Duke Street, Essex
- Chelmsford - 15 Duke Street, Essex
- Chelmsford - 1 Adams House, Harlow,
- Chester - Ellesmere Port, Ellesmere Port,
- Colchester - 11 North Hill, Essex
- Coventry - 105 New Union Street, West Midlands
- Crewe - 30 Hospital Street, Nantwich,
- Crewe - 64 Hospital Street, Nantwich,
- Crewe - 217 Nantwich Road, Staffordshire
- Croydon - 5 Godstone Road, Caterham,
- Croydon - 145 Brighton Road, Greater London
- Croydon - 145 Brighton Road, Greater London
- Croydon - 145 Brighton Road, Greater London
- Dartford - 7 Manor Road, Gravesend,
- Derby - 15 Abbey Street, Derbyshire
- Doncaster - 3 Fraser House, South Yorkshire
- Dorchester - 2 St Thomas Street, Weymouth,
- Dorchester - 2 St. Thomas Street, Weymouth,
- Dudley - Penny Farthing Arcade, West Midlands
- Dundee - 10 Whitehall Crescent, Dundee City
- Edinburgh - 93 South Bridge Street, West Lothian,
- Edinburgh - 19A Queensferry Street, City of Edinburgh
- Enfield - 6 Southbury Road, Greater London
- Exeter - 16 South Street, Devon
- Falkirk - 13-15 Upper Craigs, Stirling,
- Glasgow - 186 Kilmarnock Road, Shawlands,
- Glasgow - 172 Woodlands Road, Lanarkshire
- Gloucester - 53 Castle Street, Cirencester,
- Gloucester - 20 Worcester Street, Gloucestershire
- Gloucester - 39 Castle Street, Cirencester,
- Gloucester - 33 Rodney Drive, Cheltenham,
- Guildford - 7 High Street, Camberley,
- Guildford - 12 East Street, Farnham,
- Guildford - Fides House 10 Chertsey Road , Woking,
- Guildford - 173 Victoria Road, Aldershot,
- Guildford - 59A Quarry Street, Surrey
- Guildford - 12 The Broadway, Woking,
- Harrogate - 5 Raglan Street, North Yorkshire
- Harrow - 38 Victoria Road, Hillingdon,
- Hemel Hempstead - 29 High Street, High Wycombe,
- Huddersfield - 7 St Peters Street, Yorkshire
- Huddersfield - 7 St. Peters Street, West Yorkshire
- Hull - 18 Dyer Lane, Beverley,
- Ilford - Caxton House Old Station Road, Essex,
- Ipswich - 28 Angel Hill, Bury St. Edmunds,
- Ipswich - 19B Great Colman Street, Suffolk
- Ipswich - 28 Angel Hill, Bury St. Edmunds,
- Ipswich - 28 Angel Hill, Bury St. Edmunds,
- Ipswich - 28 Crescent House Angel Hill, Bury St. Edmunds,
- Kilmarnock - 24 Parkhouse Street, Ayr,
- Kingston Upon Thames - 49 High Street, Walton-on-Thames,
- Kingston Upon Thames - 46 Victoria Road Surbiton, Kingston upon Thames,
- Kingston Upon Thames - 10 North Street, Leatherhead,
- Kirkcaldy - 93 St. Clair Street, Fife
- Kirkcaldy - 32 Chalmers Street, Dunfermline,
- Kirkcaldy - 27 Bonnygate, Cupar,
- Lancaster - 4 China Street, Lancashire
- Leamington Spa - 31 Regent Grove, Warwickshire
- Leeds - 93 New Road Side Horsforth, Yorkshire
- Leeds - 4 Lidgett Lane Garforth, Yorkshire
- Leeds - 13 Bridge End, West Yorkshire
- Leicester - 60A Queens Road, Leicestershire
- Leicester - 162 Narborough Road, Leicestershire
- Leicester - 94 Castle Street, Hinckley,
- Leicester - 18 High Street, Coalville,
- Lincoln - 33 The Forum North Hykeham, Lincolnshire
- Liverpool - 58 Allerton Road, Merseyside
- London - Worlds End Studios 132-134 Lots Road Chelsea, Kensington and Chelsea,
- London - 67 Essex Road, Islington,
- London - 4 Sutherland Avenue Maida Vale, Maida Vale,
- London - 2 Eaton Gate, Greater London
- London - Mabledon Place, Greater London
- London - 137 Balham Hill, Wandsworth,
- London - 36-37 High Street, Ealing,
- London - 106 Tooley Street, Southwark,
- London - 132-134 Lots Road, Kensington and Chelsea,
- London - 71-73 West Ham Lane, Newham,
- London - 106 Tooley Street, Southwark,
- London - 13A High Street Wanstead, Redbridge,
- London - 179 Merton Road, Wimbledon,
- Manchester - 84 Bury Old Road, Whitefield,
- Manchester - 33 Liverpool Road, Greater Manchester
- Manchester - 432 Barlow Moor Road, Chorlton,
- Medway - 67 High Street, Chatham,
- Medway - 23 Pudding Lane, Maidstone,
- Medway - Starnes Court off Union Street, Maidstone,
- Milton Keynes - Norfolk House 78 Saxon Gate West, Buckinghamshire
- Milton Keynes - 56 St. Loyes Street, Bedford,
- Milton Keynes - 80b Saxon Gate West, Buckinghamshire
- Motherwell - 81 Cadzow Street, Hamilton,
- Motherwell - 83 Cadzow Street, Hamilton,
- Motherwell - 69 Graham Street, Airdrie,
- Newcastle upon Tyne - 6a Ashburton Road, Tyne and Wear
- Newcastle upon Tyne - 66 Park View, Whitley Bay,
- Newcastle upon Tyne - 309 Salters Road, Newcastle Upon Tyne,
- Newport - 11 Station Street, Newport County
- Newport - 223 High Street, Blackwood,
- Northampton - 8 Bridge Street, Northamptonshire
- Norwich - 10 Cavalry Ride, Norfolk
- Norwich - 1 Charing Cross, Norfolk
- Nottingham - 57 Friar Lane, Nottinghamshire
- Nottingham - 2-4 Lombard Street, Newark,
- Nottingham - Trent Bridge Buildings, Nottinghamshire
- Nottingham - 18 Market Place, Grantham,
- Nottingham - 4A Market Street, Mansfield,
- Nottingham - 82 High Street, Abbots Langley,
- Oldham - 15B Cheetham Street, Rochdale,
- Oxford - 38 High Street, Banbury,
- Oxford - 8-10 West St Helen Street, Abingdon,
- Oxford - 63 High Street, Witney,
- Oxford - 31 Woodins Way, Oxfordshire
- Paisley - 9 Canal Street, Renfrewshire
- Peterborough - 9A St. Marys Street, Stamford,
- Portsmouth - 40 Aldwick Road, Bognor Regis,
- Portsmouth - 171 Eastney Road Southsea, Hampshire
- Portsmouth - 4 Grove Road South, Hampshire
- Portsmouth - 12 Southgate, Chichester,
- Portsmouth - 17 North Cross Street, Gosport,
- Preston - 12 Lune Street, Lancashire
- Reading - 16 London Street, Basingstoke,
- Reading - 16 Bridge Street, Oxfordshire
- Reading - 21 Whitley Street , Berkshire
- Reading - Abbey House Grenville Place, Bracknell,
- Redhill - 3-4 Keymer Road, Burgess Hill,
- Redhill - 28 Sussex Road, Haywards Heath,
- Redhill - 3 Brittingham House, Crawley,
- Redhill - 3 Keymer Road , Burgess Hill,
- Redhill - 29 Church Street, Reigate,
- Redhill - 53-55 Gatwick Road, Crawley,
- Redhill - 20 Dovers Green Road, Reigate,
- Romford - 215A North Street, Greater London
- Romford - 215A North Street, Greater London
- Rugby - 18 Church Street, Warwickshire
- Salisbury - 60 Castle Street, Wiltshire
- Salisbury - 29 London Street, Andover,
- Sheffield - 77 Low Pavement, Chesterfield,
- Sheffield - 51 Middlewood Road, South Yorkshire
- Sheffield - 5A Worry Goose Lane, Rotherham,
- Sheffield - 11 Ryton Street, Worksop,
- Shrewsbury - 40 St Johns Hill, Shropshire
- Slough - 74 Queen Street, Maidenhead,
- Slough - 46 High Street, Buckinghamshire
- Slough - 46-48 High Street, Buckinghamshire
- Southampton - 23 Portsmouth Road, Hampshire
- Southampton - 29a Portsmouth Road Woolston, Hampshire
- Southampton - Palamos House 66-67 High Street, Lymington,
- Southend on Sea - 136A London Road, Essex
- St. Albans - 92 London Road, Hertfordshire
- St. Albans - 8 Howardsgate, Welwyn Garden City,
- Staines - 137 High Street, Middlesex
- Stockport - 21 Church Street, Macclesfield,
- Stockport - 129 Heaton Moor Road Heaton Moor, Greater Manchester
- Stoke on Trent - 44 Piccadilly, Stoke-on-Trent
- Stoke on Trent - 4 Eastgate Street, Stafford,
- Stoke on Trent - 56 High Street, Biddulph,
- Sutton - 32 Stonecot Hill, Greater London
- Swindon - 7 Market Place, Chippenham,
- Swindon - 23A Devizes Road Old Town , Gloucestershire
- Swindon - 108 Commercial Road, Gloucestershire
- Taunton - 46 Bridge Street, Somerset
- Telford - 5 Market Square, Wellington,
- Tonbridge - 91-93 London Road Southborough, Tunbridge Wells,
- Tonbridge - 94C High Street, Uckfield,
- Tonbridge - 11 Vale Road, Tunbridge Wells,
- Tonbridge - Unit 12 St Julians Underriver, Sevenoaks,
- Tonbridge - Northdown House, Kent
- Tonbridge - reigate@martinco.com, Kent
- Truro - 22 New Bridge Street, Cornwall
- Twickenham - 11 Albany Parade Brentford, Hounslow,
- Twickenham - 11 Albany Parade, Hounslow,
- Twickenham - 56 The Green, Richmond upon Thames,
- Twickenham - 56 The Green Twickenham, Richmond upon Thames,
- Warrington - 119 Albert Road, Widnes,
- Wolverhampton - 85 Darlington Street, wolverhampton,
- Worcester - 45 Foregate Street, Hereford and Worcester
- Worthing - 82 Teville Road, West Sussex
- Worthing - 10 Strand Parade The Strand Goring-by-Sea, West Sussex
- York - 1 Vine Street, Yorkshire
- York - 29 The Village, North Yorkshire
- View All Branches
- Update Agent details
Martin and Co has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Martin and Co, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 6)
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by 'Turtle' 20/5/2012
- Branch:
- 123-125 Rosemount Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I leased a property from Martin & Co in Aberdeen and I was far from impressed.
When I took up lease I found out the flat had not been cleaned properly and the kitchen was filthy with food deposits and grease everywhere. The washing machine didn't work, nobody knew how heating worked either, shower broken etc etc. I repeatedly emailed them, which were all ignored. Phone calls not much better. If they learned to communicate things would be much better.
Was this review helpful? Yes
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by 'bigmissnaughty' 15/5/2012
- Branch:
- 57 Friar Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented for a year through Martin and Co with constant problems. We began with an excellent contract agreement and thought we'd been really lucky. The promise to put fitted curtains in our flat turned into the biggest ordeal EVER. We ended up waiting over 3 months for the curtains and constantly had to pop into the branch to ask what was going on! Whent he "curtains" were finally fitted they were fitted with blinds - similar to those you find in an office - but this was a penthouse apartment! When moving out time came the amount of money paid to move out early was insane (£250)... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'Mr. Sanders' 14/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sam Cooper
- Experience:
- Would you use the agent again? Yes
Martin and Co. were very professional and helpful when assisting in my rental of a new flat. They responded to Email and telephone contact promptly and made a special effort to assist in facilitating my move at short notice after a previous arrangement (with another agent) fell through. Overall I couldnt fault my experience with Martin & Co. A helpful and friendly team.
Was this review helpful? Yes
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1
person found
this helpful.
by 'D.Patel' 12/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Martin and co were extremely efficient and reliable, with a fantastic response to both phone and email. They managed to find us a tenant quickly, and at times went above and beyond that expected to help us resolve a few difficult issues that came up. Would definitely recommend.
Was this review helpful? Yes
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1
person found
this helpful.
by 'small landlord' 10/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
All I can say is that I had a property on the Borough Road to let with Field & Son for about 6 weeks and nothing at all happened; after an enquiry with this lot I had a short tenancy offered in a matter of days, which I accepted, and during that tenure they managed to find a long-term tenant, so the property has now been occupied uninterruptedly for almost a year. All enquiries are dealt by them usually within the day and I always deal with the same two people. So far, quite good.
Was this review helpful? Yes
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by 'very disappointed of Coventry' 10/5/2012
- Branch:
- 105 New Union Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented with Martin and Co for 2 years. The bathroom hot tap stopped working in June, we contacted them immediately, several times. They sent someone out, he promised a whole new bathroom as it was falling apart (avocado suite suggests it had a good life!) Nothing happened. Eventually we gave up and moved out 9 months later, tap still not fixed. They want £200 of our deposit for cleaning. We cleaned the house completely before moving out. Luckily i took photos and have witnesses. It is in dispute. Martin and Co have a very bad reputation amongst people I have spoken to in Coventry. I should have listened!
Was this review helpful? Yes
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2
people found
this helpful.
by 'Tim White' 10/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sam Cooper
- Experience:
- Would you use the agent again? Yes
This is a fanatstic company.
I am extremly happy with the very strong customers service and excellent managment.
I would definatly recommendWas this review helpful? Yes
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by 'Jenkins' 3/5/2012
- Branch:
- 33 Liverpool Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was provided with an excellent service when I rented through Martin & co, no issues what so ever. Polite, friendly not like most agents who just want money.
I would use them again if I moved back to Manchester, highly recommended.Was this review helpful? Yes
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2
people found
this helpful.
by 'Burp' 21/4/2012
- Branch:
- 84 Bury Old Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst landlords I've ever dealt with. Never resolved a *single* problem, even when to do with issues as serious as water leaks, mould, or broken boilers. Increased the rent year-on-year after hiking it by £100/month AFTER we had signed the papers and paid the deposit, claiming that 'the website was wrong'. Attempted to keep 100% of our deposit by lying to the Deposit Protection Scheme. Will do a good job of shmoozing you when you first view the property, but once your contract is signed they want nothing to do with you, unless it's to do with squeezing more money out of you. The Google... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Fed up' 14/4/2012
- Branch:
- 1 Vine Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I don't know where to start. Clearly we doubt the phrase 'customer service' is on their list of don'ts when they train their staff if they even train them at all, other than to tell them that the bottom line is profit maximisation for as little effort as possible. It was not clear to us that the things which would normally be included in a 10% management fee are charged as extras and other things which were supposed to be done were not done until they were reminded of them (eg gas certificate, periodic inspections, inventory). A detailed inventory had been prepared and provided by us but they... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'John' 11/4/2012
- Branch:
- 22 New Bridge Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having used several agents in Cornwall over the past few years, I discovered Martin and Co, and what a breath of fresh air! The Manageress there didn't attempt to give us the normal agent patter, but simply listened to what I wanted and gave several options for ensuring I received great value.
For once I felt like I was in the hands of a professional who understood the business well, but more importantly understood what the customer wanted. When it came to completing the documents, she made sure everything was well laid out and clear. The company are offering some really useful services at great value, and without the small print! But not only the Manageress genuinely wanted to ensure I was happy with everything.
Well done Martin and co - and the Manageress who helped me so much with her knowledge and professional attitude. I am sure we will see this name more and more, and I for one will be putting all my properties their way.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Disgusted_Tenant' 2/4/2012
- Branch:
- 84 Bury Old Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dayna Hyman
- Staff Member
- Caroline O'Dea
- Experience:
- Would you use the agent again? No
My experience with Martin and Co initially began reasonably well with a viewing of a well presented property I soon made an offer on and will be leaving in the near future. As such the process was relatively painless until I was handed a few additional documents to sign, one in particular detailing that a person signing may not remain at the property beyond the agreed tenancy period without an agreement between themselves and Martin and Co. Another document detailing that they would attach the exact details of the scheme into which my deposit would/had been placed. Information legally... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'keith' 23/3/2012
- Branch:
- 217 Nantwich Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Its was our first year in letting our house , we expected a letting agency to look after & check references etc on any prospective tennants, we ended up with the tennant from hell, she has'nt paid the full rental for 6 months & all martins have done is phone her to say she owes her rent, they never advised us to contact housing benefit office and get payment made directly to us and now her tennancy has ended they seem to do nothing in getting her out.
I wonder why we ever agreed to martins & co to look after the property because they have done zero work apart from collect there commission each month from us!Was this review helpful? Yes
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1
person found
this helpful.
by 'Eddie' 23/3/2012
- Branch:
- 20 Church Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sam Zalewski
- Staff Member
- Emma Donnelly
- Experience:
- Would you use the agent again? Yes
This Office has been excellent through my time as a tenant. They have sorted everything out and made sure that all maintenance issues were dealt with promptly and that all the documents and information I needed was given to me before I moved in. I would recommend Martin & Co (Merthyr Tydfil) to all my friends and family. They are a friendly staff and are always willing to help out in any way possible.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Nick' 20/3/2012
- Branch:
- 15 Duke Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex
From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had a serious lack of knowledge regarding the property Martin and Co were advertising. During the viewing I said "the main reception area was dark and there was a lack of natural sunlight due to the small window", the girl replied "its OK if you turn on all the lights" this was in... (read more)Was this review helpful? Yes
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4
people found
this helpful.
by 'tilly' 12/3/2012
- Branch:
- 136A London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
uk number one letting agent, i think and know not.
i would say the workers and Southend are thick do not know what they were doing and let people live in poo (a nicer word), no knowledge of regulatons on what has to be considered when letting out a property.
Thick and lazy!!!as long as they get there money they do not care.
I tell everyone not to use this agent as a landlord and tenant, it will just cause stress and health probs. i have meet two other ex-tenants of this thick lazy agent and they were not happy with them.
UK number one letting agent - never
Was this review helpful? Yes
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5
people found
this helpful.
by 'Darrum' 8/3/2012
- Branch:
- Albany Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a new carpet for the living room on 03/02/12 (landlady was under the impression this was happening too from our conversation).
I am still waiting.
They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this.
I replied in e-mail to amend the inventory and have had no reply. About 2 weeks later I went into the office to... (read more)Was this review helpful? Yes
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by 'david' 7/3/2012
- Branch:
- 1 Cleveland Terrace
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When something breaks up in the property, It took at least more than 2 weeks to come and repair it. Sometimes they do not come and a lot of hidden cost when trying to get my deposits back. I had really terrible experiences in Bath. Compared to other agencies in bath, it is rubbish. If you choose this agency you will regret it for life.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Jo' 24/2/2012
- Branch:
- 217 Nantwich Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have recently moved out of a property with Martin and Co. The house was cleaned top to bottom, hoovered, cleaned the carpet (hiring a cleaning machine) and re painted the kitchen.
When I received my check out form, they stated how it wasn’t cleaned, the oven door was dirty, the carpets hadn’t been hoovered and that a door hinge was broken and the entire door had to be replaced.
The oven glass door CAN NOT BE REMOVED and was cleaned in side and out. If I cant get in-between the panes of glass what do they expect me to do?
The door hinge was broken….We noticed the day WE MOVED IN. When I called Martin and Co to notify them, they adv me not to worry. Clearly this hadn’t been noted down any where when I called.I believed that Martin and Co were a friendly, trustworthy company!! Clearly they are out for what they can get and I am absolutely disgusted with them! I have spoken to my solicitor about the issue and I will be making any one that will listen aware of how atrocious this company really is!!!
Was this review helpful? Yes
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2
people found
this helpful.
by 'Hillary' 21/2/2012
- Branch:
- 84 Bury Old Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- any any
- Experience:
- Would you use the agent again? Yes
As an oversea's Landlord I can only give this Martin & Co office the highest praise. After speaking with Mr Hyman the Owner I knew I was dealing with someone who knows what they are talking about. Great local knowledge of the market place and left me feeling reassured that my property was in good hands. I have dealt with most of the other local agents in Prestwich and Whitefield and never felt comfortable with the advice and service they gave me. All I can say is this Martin & Co Whitefield office gets my top marks for service, advisce and managing my properties. Highly recommend any landlord to deal with Mr Hyman and his experienced staff.
Was this review helpful? Yes
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8
people found
this helpful.
by 'Denwong' 17/2/2012
- Branch:
- 57 Friar Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ricky Fraser-Benwell
- Experience:
- Would you use the agent again? No
To sum things up: Martin & Co Nottingham is
- hideous in contract terms
- irreponsible in making unfulfilled promises
- unresponsive to service calls
- appalling in customer services.We rented a flat in Nottingham, and found on the first day of our arrival having a broken boiler. Since we knew the previous tenants, we realized that the boiler had been broken for a couple of months without being fixed prior to their move-out. We expected them to have fixed it in the generous time in between tenancies, but they never did so. After reporting to them, the first thing they did was ask... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Fuzzy' 16/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The agents are unacceptably slow to respond to communications leaving urgent maintenace work outstanding for days and often weeks. I had to consistently chase all aspects of the work. The agents acted in a management capacity but consistently blamed landlord for all delays, but didn't have the courtesy to keep us informed. Agents inappropriately discussed our issues with our next of kin contacts when we were unable to take their calls. When challenged with this breach of confidentiality the response was "it's not a big deal".
The staff respond defensively to complaints and made no attempt to resolve the issues only to apportion blame. Communications boarder on rude when their "authority" is challenged. These agents clearly do not understand that they are dependant on tenants to stay in business and show no respect for the fact that they are operating in open market.
Agent is more concerned with extracting fees from tenants than providing a quality service. I would not consider any property let by this agents in the future.
Was this review helpful? Yes
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3
people found
this helpful.
by 'no more renting' 14/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The service from this 'company' was absolutely terrible, the flat was rented unfurnished but had various problems on arrival:
The carpet was lumpy, broken door handles, no door handles, chipped paint work throughout, all toilet seats were broken and mould in the shower.
The lumpy carpet was re-fitted after multiple phone calls to agents a week after the move in date, meaning that no substantial furniture could be put in until the carpet was fixed.
During the 6 month tenancy other than the phone calls from myself to the agents to complain about the existing problems no other communication... (read more)Was this review helpful? Yes
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1
person found
this helpful.
by 'alex' 12/2/2012
- Services:
- Lettings (as a Tenant)
- Staff Member
- any any
- Experience:
- Would you use the agent again? No
Shocking expectation to put up with unuasable and broken items in our flat, dozens of requests made to fix an extractor fan which is broken causing the flat to become damp. In a so-called 'managed property'- joke. Apparently have to get the landlady's dad to come and fix it because presumably she is too tight to pay for a professional. Left quite impolite messages saying they are doing something about it- just not fixing it!would NOT use again.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Don't go there!!' 11/2/2012
- Branch:
- 21 Whitley Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Simon Thompson
- Staff Member
- Palmer ??
- Experience:
- Would you use the agent again? No
As soon as we signed the contract, it all went down hill! Martin &Co took no responsibility for the property. We didn't have an up to date Gas Safe certificate. When eventually the gas man did attend the property - he deemed the flu from the boiler unsafe and condemned the bedroom window shut. We then had problems with ventilation & damp. We since had had to get Environmental Health involved.
Lights in the kitchen where a fire hazard - They couldn't care less! All they could say was they couldn't get hod of the landlord who was supposed to be managing the property.
Our contract stipulated our deposit wound be sent to the Tenancy Deposit Scheme - Instead it was sent to the Landlord who took nearly 2 months to get the money back following our departure!!!! - What is the point of the TDS??? - They didn't seem bothered!!
Trying to contact anyone in the office is a joke & they will happily sit there and fob you off, until to leave!!Beware!!
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by 'halfseveninfrance' 1/2/2012
- Branch:
- 44 Piccadilly
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want to know!
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by 'Stanley' 25/1/2012
- Branch:
- 8-10 West St Helen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Agent lied about valid gas safety certificate. Was told there was one, but upon inspection it was found to be incomplete, and therefore not valid. When approached about this the agents pleaded ignorance... sorry, but it is your legal obligation to ensure these things are CORRECT.
Landlords manage the property... absolute liars... no care whatsoever for the tenants. Winter 2010/11 saw temperatures of -16c... heating was broken... took TWO WEEKS to get someone to fix it. Plumbers were available, but they waited 2 weeks to get the cheapest job done. Two weeks of the house temperature... (read more)
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by 'Allie' 23/1/2012
- Branch:
- 33 The Forum North Hykeham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Our experience with Martin & Co Lincoln has been terrible since the word go.
-When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded.
-When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time.
-When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak... (read more)Was this review helpful? Yes
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2
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by 'Tigi' 23/1/2012
- Branch:
- 93 New Road Side Horsforth
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very happy with the service received from Horsforth, Leeds branch. Even though my flat is not managed by Martin&Co and I only had to deal with them at the initial stage, they have been very professional and answered any questions I had prior to me signing the contract. Fast, efficient, friendly- very different to some other agencies in Leeds I've had to deal with in past. Would definitely use again!
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by 'Wonderchick' 22/1/2012
- Branch:
- 11 North Hill
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I have found with this company to be very rude & wasn't worried about helping at all. I had emailed quite a few times to view a property but no one replyed so in the end rang & got told by a very rudely spoken woman that somebody will call me back & never did get a call back & did try a couple more emails because really liked the property so ended up going with another agent that was happy to help
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by 'Sue De Bohun' 18/1/2012
- Branch:
- 22 New Bridge Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Not the best agent in the town, the manager has attitude and the office is very disorganised. Would never use again. I have several properties in Cornwall and would look to use another agent.
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by 'unhappy :(' 26/12/2011
- Branch:
- 46 Bridge Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Let down on every occasion! - Tried to change our move in date with out telling us, added £1.50 to payments for card fees with out even telling us or mentioning that - just assumed that was fine, took our deposit with no mention of the fees we will be charged (which there are an unexpectedly large amount of), moved in with bathroom taps not working which took them 2 weeks to send anyone out to have a look at, and did not inform the water company we had moved in when they assured us they had. Generally quite rude on the phone as well.
What do we pay them money for?!?!
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5
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by 'no progress' 21/12/2011
- Branch:
- 217 Nantwich Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely rubbish! I've been in my place for nearly 2 years now and I'm still waiting for things to be sorted. When I moved in I signed a form to say I was happy to have builders in to cap off the chimney in my first week...this still hasn't been done, resulting in black mold in the living room which has already caused me some health problems. I had bronchitis last year and called the maintenance office to chase the situation up explaining that I'd been very unwell and had this mould in the house. They said that a company had been given the go ahead to start work on the chimney and they... (read more)
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by 'Whoop' 14/12/2011
- Branch:
- 8 Bridge Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible. Not even the slightest attempt at customer service. Rude, uncooperative and argumentative staff.
So far we've been a month without central heating (In november/december). It took them 10 days to even send someone to look at it, and 16 days and counting for anyone to come and fix it.
All the while this was going on i was being plagued with phone calls about renewing my contract (for £85). It seems fine for them to chase you for money, but utterly impossible to get them to do anything constructive for you.
After all this i've decided to move out, and they're trying to charge me £45 for a reference to my new agents and £80 to "Check out".
I've paid my rent on time, every month and caused no troube for them. Which they've rewarded us for with various seemingly made up fees and an inexcusable period of time without the basic neccessities.
Absolute scumbags. Avoid at all costs.
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by 'Brassed off' 9/12/2011
- Branch:
- 217 Nantwich Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Didn't give proper advice regarding do's and don'ts for renting out as beginners.
Moved in tenant with unsuitable guarantor, didn't tell us, or show references, just said she had one. I have to chase them to find out if the rent is in on time, which it never is.
Phone calls are a nightmare - never get back with answers in a suitable timescale. E-mails are ignored for 2 or 3 days. I don't get answers to urgent questions. The tenant is a nightmare - for me as a landlord, and for the neighbours around her, but they are not interested.
Still take the management fees though before passing the rest of the rent on, when it does arrive.
After all the problems I am having with them, and the tenant they installed through bad information, when I told them I was going to have her evicited they asked if I'd like them to find me a new tenant and continue to manage the property.Was this review helpful? Yes
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by 'klysunflower' 22/11/2011
- Branch:
- 103 Saltaire Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have recently moved out of the property that we was renting through Martin and co's saltaire branch, im going to have to take my time whilst wring this review as i dont have a nice word to say about this company and could quite happily write a whole review full of profanities!! but i wont!
I have recieved my check out and maintainance costs in the post today and to say that i am angry is an understatement!!! We paid a deposit of £440 and we are being charged a total of £1.061.50 so they are wanting to keep our full deposit and also want us to pay the remaining £621.50 within 14 days!!... (read more)Was this review helpful? Yes
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by 'very very unhappy' 21/11/2011
- Branch:
- 171 Eastney Road Southsea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
B and S are absolutely awful agents, took our money, gave it to our awful landlady and once she tried to keep our deposit they were no help at all despite promising to move heaven and earth to help us! luckily for us we detailed and photographed EVERYTHING!!! this went to a tribunal and we got 90 percent of our money back. There are some despicable landlord/ladys out there so be aware, these agents at the burgess hill office WILL NOT HELP YOU if you have any problems, REMEMBER THEY WORK FOR THE LANDLORD,NOT YOU, once they have had your deposit (ie their fee) they do not want to know. You have been warned about dealing with this office, going somewhere else is HIGHLY advised!!!!
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3
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by 'Disgruntled about Truro' 8/11/2011
- Branch:
- 22 New Bridge Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Its hard to know where to start to be honest but in a nutshell the Manageress in there is one of the rudest individuals ever with an attitude not for the faint hearted.
She is obnoxious and needs bringing donw a peg or two by anyone facing her.
Under no circumstances does she deserve a job in the capacity she is in and how she got there ill never know.
There is one lady who has been very polite called Pam but other than that the best thing for the Manageress to be doing is signing on to a personality course of the lost and found dept............Avoid at all costs!!Was this review helpful? Yes
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3
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by 'Ron' 1/11/2011
- Branch:
- 171 Eastney Road Southsea
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We recently gave up a property which we rented from this agent. Every 6 months we had to pay them £75 to renew our contract. We came to an agreement with the landlady and she told the agent to let us have our deposit back. But the agent is refusing to do this but Martin wants 140.00 from the deposit revenue lost for not renewing our contract for another 6 months.
This is the very worst agent I have dealt with, steer clear of them by a mile. And they can be pretty rude to you on the phone.
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by 'Angry Tenant' 28/10/2011
- Branch:
- 10 Whitehall Crescent
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Renters beware! Sign your contract and kiss goodbye to your deposit. Exaggerated cleaning and damage reports. Extortionate costs which do not reflect real life situation. Rude abbrassive staff. Bias contractor costs. Need I go on! Rent at your perril!
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2
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by 'Mr B' 6/10/2011
- Branch:
- 33 Liverpool Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Useless, yet I suppose that can be said for most Estate Agents. Prepare to lose a lot of time and money.
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3
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by 'MartinNorwichRubish' 5/10/2011
- Branch:
- 1 Charing Cross
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Renter beware!!! Do not use this Rental Agent under any circumstance.
Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced.They are rude, unprofessional and just make rules up. They expect a house that has been lived in for a year to be returned in a better condition than when it was first rented. No allowance for fair wear and tear is made and they do all they can to keep your deposit.
The inventory system is a total joke they just add things. They accused us of installing an extra smoke alarm. Just crazy, why on earth would we do that. In fact the list of remedial action need stretched to two pages, and there was at least ten items on the list that were like it when we moved in.
Overall a dreadful experience. Dreadfull agents. Incompetent staff. Rude amatures. No regulation. An absolute free for all. DO NOT USE!!!!!
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by 'Mr Jones' 4/10/2011
- Branch:
- 57 Friar Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are the stereotype of the letting agencies and they do things in a stringent bureaucratic way, absolutely no flexibility and not in favour of the tenants! They always over-complicate everything every step of the way. When you need to speak to their agency, you have to make sure that you dial the right number, find the specific department and contact the specific person. No one else would bother to speak to you. It seems everyone is in charge of a tiny area of the job a normal estate agent could easily handle. It's a pain to be with them! Avoid!
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by 'Disappointed' 3/10/2011
- Branch:
- 21 Whitley Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Unfortunately I had a similar experience to other reviewers with Martin and co. The property 'management' by Martin and co. simply did not happen, they were idle with respect to problems with the property for over a year in almost every instance. They deliberately misled us over several issues, and we were fully aware of their dishonesty through direct contact with our landlord. And yet from the looks of things, we got off pretty lightly.
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by 'MARTIN&CO=CRAP!' 3/10/2011
- Branch:
- 4 Grove Road South
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I lost £350 as my car broke down and i could not get the relevant paperwork to them on the day they said. They did not tell me i would lose the flat if i did not bring in the paperwork that day and i gave them plenty of notice that i could not come that day. I was also treated like an idiot throughout the whole process by the manager who looked and acted like she would be better suited to working elsewhere. Disgusted.
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by 'Junblud' 29/9/2011
- Branch:
- 57 Friar Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I've had numerous problems with the city head office on Clarendon street, 1st they gave me the wrong key thob to get into the building and took 3days to get it; at which point i was either stuck in or out of the flat for that period of time in a city miles away from home (not a nice feeling at all!)l. I got the feeling they didn't care. 2ndly i got locked outside the flat and they refused to give me a spare key. granted i didnt have any ID or money for the deposit. however, the Manager did come down to talk to me (Tall blonde hair, did not catch his name) he was absolutely awful to speak to. It felt like he was blaming me for other people that have either lost keys or been locked out, he was not a nice man at all.... very offensive, in your face, nasty and upsetting. If you expect to have to communicate with these people as a business dont! (pissup in a brewery) go to LMP! i am just awaiting the next issue to crop up, ive only been here for a month!
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by 'shaun' 26/9/2011
- Branch:
- 33 Liverpool Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely awful!!! We stayed in the property for a year and experienced multiple problems, including a persistent damp problem throughout the property, our boiler suffering a complete malfunction on three separate occasions and many other, albeit slightly less serious issues. Each time we contacted the office we were told that we would be "contacted shortly" by a member of their maintenance team - who apparently don't have a phone so you can never speak to them directly. Neither me nor my house-mate were ever called back, and to make things worse when we eventually called the... (read more)
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by 'desperate students' 11/9/2011
- Branch:
- 123-125 Rosemount Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We are going through a nightmare. We came day before yesterday to Aberdeen and now we practically have nowhere to live. The flat we were given is a hole with bugs, fungus, mold and drafts penetrating the place. We were advised to "wipe the walls with domestos and leave the flat during the weekend to air it". They did not even offer any substitute place to stay (fortunately we got a room for a week to stay, otherwise we'd have to spend the night under a bridge or somewhere). They lied about the flat on their webpage, they lied in our faces that there is no mold or fungus or bugs making us feel like idiots, left to our own devices.
We are first year students from abroad at Gordon University and we don't really know what to do. We sent a letter of complaint today, and we're planning to go to the police, city council, anywhere. If you know what we could do or you could help us in any way we would be very grateful!!Was this review helpful? Yes
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2
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by 'deeply_disgruntled' 31/8/2011
- Branch:
- 105 New Union Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Hope you are sitting comfortably as this is going to take a while. The first issue being that before we moved in we asked if they would remove some of the beds as we did not require them but specifically asked them to keep one of the doubles. On carrying out the moving in inventory we discovered all the beds had been removed and flagged this up immediately. It took ages for them to action this and the person I was dealing with seemed only to be contactable by email. The situation came to a head when I was emailed to say the landlord was happy to bring the bed back but this would incur costs... (read more)
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by 'babycat96' 26/8/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
well i will not go in to detail about the complaint i had with them as that is private between me and the manager sorry i will say that sometimes what happens e.g,at the viewing the is not the main mans fault as they do try hard to employ reliable good workers but some people dont always turn out to be as profesional as they seem if you write a written complaint to them if your not happy and give them the chance to defend there selves Martin and co in wolverhampton are friendly polite and keep in touch they also took my complaimt very serious and delt with it promtly and profesionaly and... (read more)
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by 'HD' 19/8/2011
- Branch:
- 4 Grove Road South
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Paid the admin fees and after i signed the forms was then informed i had to pay an extra £100 on top of that. Was told the landlord would accept £550 again once i had given them the admin fees was told it would be £580, only £30 but still should have been told exactly what i would have to pay in the first place. Customer service was awful and i was treated like a criminal. I will never use Martin and Co ever again.
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by 'JEH' 13/8/2011
- Branch:
- 136A London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Awful. Put the tenants from hell in the property, including a rottweiler (it's a first floor flat, sorry neighbours!). I have periodic reports with things like 'small mark on floor', which bear no resemblance to the state I received it back in. Rude and aggressive and if you want to leave them, you need to pay them for the privilege. Use at your peril...
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by 'Homer' 5/8/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
From a Landlords prospective I can only praise this Martin & Co Branch in Whitefeld North Manchester. I found the staff to be incredibly knowledgeable, enthusiastic and passionate about the services they offer in the property lettings and management business. They had tenants ready to move in to my property thus no void period that would have cost me money. They had the house cleaned, and Gas Safety check done and turned around in 2 days which is a great service.The local Agents that I used previously in the area could learn a lot from this Martin & Co office. So a very big thank you to Dayna for negotiating a great rental for me, to Caroline who arranged the maintenance and cleaning and to the Proprietor Earl Hyman for taking the time to meet with me and go through all the services that they have to offer a Landlord. 10 out of 10 to this office.
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by 'Rapidnuance' 4/8/2011
- Branch:
- 74 Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As many others here that have reviewed Martin
& Co it seems rude arrogant attitude is of high standard with these estate agents. We were tenants for 3 years and in the 3 years at renewal time we asked them to find us another place to let as we were unhappy with our current abode. Usually they get back to us with nothing or something entirelly not what we need. Since they were not managing the property them couldnt care less if you wanted info out of them. It was when we had enough of the property and we found a better place through another agency when the rudeness cranked up to... (read more)Was this review helpful? Yes
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by 'Char' 25/7/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
The way I was spoken to on the phone today by the lettings team at the Banbury office was disgusting. The woman I spoke to was rude, unhelpful and extremely patronising. For a future customer I was spoken to in a manner that made me feel that I was not good enough to rent with them, I'm sure they are putting many of their other future customers off by acting in this manner. No sooner the agent found out that myself and my partner are not currently in full time employment we were shunned away. I am going to be a student nurse in September and the Martin & Co website states they rent to students, apparently this is not the case ! I think Martin & Co need to seriously consider sending their employees at the Banbury office on a customer service course !
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by 'Rob' 18/7/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Never do what theyre paid for, unreliable, unprofessional and only interested in money. Not the kind of service I would recommend, they are paid to do nothing.
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by 'Dissatisfied' 18/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I will never rent from Martin & Co. ever again and would not recommend them even to my worst enemy. The standards of customer service at the Stirling branch are unprofessional at the very least. I never liked the way we were spoken to on the phone or at the office. Just because we're students doesn't mean we deserve to be treated worse than any other tenant - we still pay the rent!
We had numerous complaints to make throughout the year such as a leaking roof that we were told ''has been a problem for a while but doesn't seem to be particularly serious''. They only realised the... (read more)Was this review helpful? Yes
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by 'JamesG' 18/7/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Have recently moved to Martin & Co Harlow office from another local agent and I can only say good things about them. They immediately arranged viewings on the property and it was soon re-let with the new tenant moving in just 3 days after the old tenant moved out. They have kept very good communication throughout the process and have acted in a very professional manner. I would definitely recommend them.
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by 'Merf' 13/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Lovely experience up until the day we moved in, appalled, they just don’t seem to care at all about their tenants, they are obviously understaffed which seems to be a problem, take forever to answer queries and sort out major problems with the house (Still waiting on queries from June to be sorted!!!!!) Obviously know nothing about time management, arrange meetings for people to visit and then don’t show (locksmith), so your left with the bill and then act ‘shocked in the morning) when you query this.
All in all a horrible letting agency!!!!!!!!!!!!!!!!!!!!!!!!!
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by 'Zed' 10/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The most dispicable customer service i have ever endured. Our heating system has been faulty since we moved in over a year and half ago, i have been told by numerous workman who have come out to look at it that the whole system needs replacing, however no action from martin & co. The heating system completely failed about 3 months ago, and yet after countless phone calls and messages, still no response. In the contract their is written that they consider no heating as an emergency. What kind of emergency response times are they working by?? If they ran the ambulance service, then the population would be in trouble. I would never recommend this company even to my worst enemy, they are a bunch of lazy, clueless and imcompentent muppets, which is why i have dubbed them Muppets & Co as oppose to Martin & Co....
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by 'lestat' 24/6/2011
- Branch:
- Lancaster
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I will add to the obvious growing list of ongoing complaints against this company. They are awful, and unbelievably were awarded \'best letting large chain\', which then gives no hope for the rest as they must be worse. We disputed our deposit when leaving our flat as one of five in a building against a obviously dodgy landlord who was trying to resell the supply of electricty. Despite our best efforts our deposit has currently been taken, as the DPS were provided with \'photographic evidence\' of the meters in our building. This is despite affirming evidence from everyone in the... (read more)
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by 'Lisa' 24/6/2011
- Branch:
- Croydon
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
A joke. I spoke to two people about a viewing and waited outside the property...nothing. Called them and they said that they only had my first name and time in the viewing book so had no idea who I was and where I was viewing and it was too late to get out to see me!! The guy I spoke to didn\'t even apologise...said that he found himself in situation where there was nothing he could do.....I was so enraged I had to put the phone down mid sentance. They are supposed to be professionals.
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by 'angry_costumer' 23/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worse experience in my life. They are inefficient, they are never available. They are good only in collecting money, but when you will need them, they disappear. They will not reply neither your emails nor your phone calls. Useless leaving messages. They will not recall you. They totally don't care about you. They always escape from responsibilities.
And be careful about the check out! They will probably charge something that do not exist.
Avoid them!
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by 'tonym' 7/5/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Clearly unorganised and don't know how to run an effective letting agency.
We phoned to book a viewing of a property they had to let. We agreed they will phone me back to confirm a viewing date, nearly a week later we had to ring them as they was still to get in touch.
We met their agent at the property and because they was unable to answer the phone (for some unknown reason) the day before the tenant was not in and we was unable to view the property.
Shambolic!!! We took a morning off work to make us available for the viewing. They said they will call us back for a different day to view the property.... No call!!!
Apauling service! Terrible communication!
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by 'Sue' 4/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to say a great big thank you to all the staff in Derby office, thanks to them from my first telephone enquiry regarding a property to rent they have all been so very helpful, friendly and if they have been unable to answer my question have always got back to me very quickly. Thanks to them we are now settled in our new home with no hassle whatsoever. I would therefore recommend anyone in our area who is looking for property to contact them.
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by 'SeriousInvestor' 3/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Had a superb service from Gareth Morris and his team - I would not have any hesitation in recommending them to any investors. Keep up the good works guys!
Was this review helpful? Yes
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by 'Unhappy Tenant' 3/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely shocking service right from the start of our tenancy with them. Soon as we paid the fees, they didn't want to know. Messed up our move in date (because they didn't know what they were doing) so we had to reschedule everything (days off work & rental van). Then when we moved in, we had a problem with our appliances which took them 2 months to sort out after numerous emails and phone calls, the only reason they sorted it is because we threatened to send them the bills for the washing we had to do ourselves. We also had a huge leak coming in through the ceiling which they were totally... (read more)
Was this review helpful? Yes
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by 'Covlandlord' 24/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've been a landlord with the Coventry branch for a few years now, and they have consistently let my properties quickley, paid me on time, inspected and reported during each tenancy and given me excellent customer service. After reading some of the bad reviews here, I have been compelled to leave my own positive one to counteract the biased ones from disgruntled tenants who seem to think that;
a) Leaving a property dirty after a tenancy is acceptable.
b) Expecting all of the deposit back regardless of anything found on the inventory check out.Well done Nic, Sanjay & the team at Coventry and keep up the good work.
Was this review helpful? Yes
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by 'Matt' 20/4/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Matt' rated Martin and Co but did not write a review. -
by 'Miles' 20/4/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
James is a star!
Was this review helpful? Yes
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by 'Elspeth' 19/4/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the team at Aldershot very friendly and efficient and together they found me a suitable tenant in a very short time frame. They understood my individual needs and their follow-up service has kept me well-informed with essential landlord information. Well done and thank you to Martin's in Aldershot. Elspeth Alexander, South-East London
Was this review helpful? Yes
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by 'emh24' 19/4/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Out of all the letting agents I went to Martin and co were the most polite and friendly, they explained all how the credit checks worked before I handed over any money. I now rent through them and when the boiler stopped working they had it fixed the next day but even brought some electric heaters round for over night as it was winter at the time. Would highly recommend.
Was this review helpful? Yes
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by 'Perdix' 19/4/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been very impressed by the personal service of the small but effective team at the Aldershot branch. When problems have arisen in my property, they have all been resolved quickly.
Was this review helpful? Yes
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by 'Christine' 19/4/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have recently let our property with Martin & Co Aldershot and are very impressed with the professionalism, punctuality and "can do" attitude from James and the rest of the team. Well done! I hope the this standard will be maintained going forward.
Christine
Was this review helpful? Yes
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by 'HAJ' 14/4/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
From day one, Richard and James at Martin & Co in Aldershot have been excellent, over and above what we expected from a Letting Agency. We visited several other letting agencies before going back to Martin & Co because they treated us so much better and never hurried us when we had questions to ask. This is our first experience as landlords and as we live abroad, they took all the worry away from us. When we had a problem with a tenant not paying they sorted it out in a way that did not upset the tenant and everything went smoothly. When we needed work done on the flat they arranged everything for us in a very professional way. We can't rate them high enough. I would never hesitate to recommend Martin & Co. to anyone.
Was this review helpful? Yes
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by 'buzzy' 10/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Been with them for years they were excellent. When staff changed some teething problems which I pointed out to them that this is not what I usually get from them. They seem to have got their act together now a bit more now. But overall I think they are as good as their customers ie the landlords might be slow in coming forward with things but it may not be for want of asking from the agency. Landlords need to get things fixed asap and tenants need to take care of the property, it works both ways.
Was this review helpful? Yes
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by 'FJL' 7/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
There should be a zero star rating available. I have been disgusted at the manner in which both my husband and myself have been spoken to as landlords of a tenanted property. The most suitable adjectives I would use to summarise the staff at the Horsforth office would be ‘impolite’, ‘unprofessional’, ‘patronising’, ‘rude’, ‘discourteous’, ‘offensive’ and simply ‘bad mannered’.
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by 'NaiveRenter' 6/4/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Recently moved out of a property after renting for a year. Was phoned the day before my inspection to say my rent was going up by £150 and that landlord wanted a 12 month lease and they needed an immediate response, due to my current job being unstable I didn’t want a 12 month lease and asked if we could continue with 6 months they said they would speak to the landlord on this, the next day I had my inspection and a week later got my report back full of rubbish about the state of the flat about it being ridiculously untidy and unclean and that a further inspection would be carried out in... (read more)
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by 'Ray' 2/4/2011
- Branch:
- 40 Aldwick Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are terrible. I rented from them for almost three years and never once gave them an issue. I paid my rent on time every month and kept the flat in perfect condition. Upon moving out, they tried to tell me that there were finger marks in places like on the door and loads of stupid things like that. A bulb was also blown but it is a ridiculous size/fitting that not even B&Q have seen anything similar. They have no urgency in processing the deposit either as if we are all rich and can just wait.
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by 'RScholes' 30/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible service!! They just don't give a s*** about tenants at all!! They claim to not receive emails if it's vaguely negative in tone, and are so arrogant and rude on the phone. Beware - they'll be as nice as pie to you when you're making a new enquiry, but you'll never hear from them once you move in. I've made formal complaints by email, telephone and letter and none of these have been acknowledged.
Was this review helpful? Yes
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by 'gobsmacked' 30/3/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
High handed attitude. I have been renting all my adult life (over 20 years) and I have never been treated so badly. They looked at me like a peice of scum, when I probably earn more than anyone in thier office. I would never use them again. Its cost me £160 and I have nothing to show for it.
Arrogant and do not understand the vital relationship of a tenant and landlord.
Was this review helpful? Yes
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by 'Stark' 10/3/2011
- Branch:
- 182 Old Christchurch Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
On moving in it transpired a window lock was broken, we called them 3 times (they said they would call back, but failed to) finally they took a note - one week later a man came round to fix the window - considering this we are ground floor and stood outside I could gain entry to the property they seemed in no hurry to help us, and were unapologetic about forgetting about the issue.
There have been many other issues since then (although I have to be a little careful naming them as I am still stuck with these jokers)
AVOID: These people seem incapable of calling back, taking notes or any positive action without constant chasing.
Was this review helpful? Yes
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by 'AngryAsHell' 7/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am currently renting from Martin and Co.'s Leicester Narborough Rd. branch.
After moving into the flat, I tried to connect our TV to the aerial, this did not work as it had no signal, I called the office several times only to be told that they would call me back numerous times, which they never did. Eventually they told me that as it's the aerial outside of the building another company, Jarroms sorted out the communal areas of the building.
I called Jarroms and they again, didnt return my calls until I went to the office seeking answers, when I sat down and spoke to the chap that was... (read more)
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by 'FuzzyCub' 25/2/2011
- Branch:
- 74 Queen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very poor customer service. Unacceptable times for maintenance. Heating off for 3 months. A full review would identify myself and risk my tenancy and damage relationship with LL but I will post all the gory details when I move on! I would never consider a property managed by this agency again even if it was my dream home.
Was this review helpful? Yes
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by 'woking landlord' 14/2/2011
- Branch:
- Fides House 10 Chertsey Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This company are absolutely excellent. They go out of their way to help. Jenny, Chantal and the team couldn't be more helpful. do not hesitate to use this company. they have the best interest for the tenant and the landlord and everything will go smoothly for all.
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by 'PROUDY' 13/2/2011
- Branch:
- 53-55 Gatwick Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I really wish I had read these comments before signing up!!! Going through hell at the moment and still have until October to go before I can get out of this place...... Stay away!!!
Was this review helpful? Yes
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by 'pleasantly surprised' 12/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I wrote a bad review about them 4 months ago and said I would follow up. Actually since then they have been fine. My biggest tip in dealing with them is to avoid calling the office and ring the maintenance people directly who are lovely. The folks in the office can often seem a bit short tempered. There's some guy who has a terrible phone manner and a couple of young girls who don't really know how to talk to customers. They're nice enough people but they tend to be all "Alright, mate!" which might work well with students but doesn't set the right tone with other people.
There is a... (read more)
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by 'unhappy bunny' 9/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Absolutely disgraceful customer service. Paid for an actively managed service at my property as I was living a long distance away. Where repairs were necessary, the company failed to obtain more than 1 quote as requested and then made no attempt to actually check that requested work had been completed never mind that repairs were of an acceptable standard but were happy to pass on charges. Also regularly failed to credit rent to my account on agreed date despite being paid on time by the tenants.
Avoid them like the plague. This customer was referred to as an unscrupulous landlord by the managing director because I had the temerity to challenge them about their 'service'.
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by 'J' 8/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not touch these with anyone else's bargepole, let alone your own..... you have been warned! These jokers are a bunch of incompetent, rude, ignorant, arrogant, unhelpful, highly unprofessional *****. Save yourself the undue hassle and stress of dealing with these and stay well away! Rent with anybody but these.
Was this review helpful? Yes
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by 'Manchester man' 7/2/2011
- Branch:
- Suite 3.7 Dolphin House 2-5 Manchester Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Not going to go on too much about this but all am going to say is stay away from miles if you can, no matter what they say to get your admin fee and deposit. These cowboys are the worst in the world. Wrong information, very unprofessional, gives your data base to people who are not relevant, etc. They are the only agency that in there own opinion having guests staying over in the property is breach of contract and law, what a flipping joke.
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by 'pete' 4/2/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was a tenant for 10 months in Aldershot at a place called Stratfield house Aldershot the worst 10 months off my entire life. Martin & Co are very nice to you until you hand the money over then after that they don't wanna know about your problems. I left messages after messages and no reply. My wife suffers from asthma and the flat was full of mould which can affect your breathing. We phoned them they said we will come out. Over two weeks later after more phone calls they came out and the attitude they had was absolutely disgusting. They said nothing I can do.
Also our windows would not... (read more)
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by 'Helen' 25/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Did not return phone calls - after the 14th attempt at calling them to say our heating was broken (btw it was February and snowing) I called the landlord and he said because Martin and Co we so useless that I should go directly through him.
They also forget to leave an emergency number to call at the weekends. They also have no-one from outside the company to check the house afterwards - they always check it themselves - therefore it's their opinion if you get your deposit back, and obviously you don't - they deducted
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by 'Disappointed' 24/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
A disgrace to the human race. Total disregard for tenant's needs and fail to follow up on repairs. My son and his wife are being evicted for (in the words of Martin and Co) contacting the landlord direct as this is classed by them as being grossly unprofessional. Even local CAB say they have a bad reputation. Don't use this company - they are rogues who display no compassion for their tenants. They should be removed from the list of estate agents and investigated. Ruthless company who seem to train their staff to actively fill empty properties and then provide absolutely nothing else. My advice? Boycott them - they deserve nothing less!
Was this review helpful? Yes
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by 'Jose Mayorga_Chartered Architect' 22/1/2011
- Branch:
- 182 Old Christchurch Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have received the worst level of service and disrespect from Martin & Co Bournemouth. I am an Architect and currently pursuing a court claim as a tenant for my deposit of
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by 'Debbie' 21/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this company. Never gave me back my deposit, then left me to pay for cleaning and repairs the flat never needed, then threatened court action. Do not even ring these agents they are terrible, rude, arrogant and come round whenever they please, the best advice to anyone here do not use them.
Was this review helpful? Yes
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by 'Ian Simpson' 14/1/2011
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Hi, reading all of these negative reviews, I thought I would comment. I don't normally write anything on these type of sites but in this case I feel quite strongly that my lettings agent (Aldershot Branch of Martin & Co) have been doing a phenomenal job in letting and looking after my property.
I can admit that having previously been a landlord, tenant and home owner, my personal experiences with estate agents were not favourable. In fact, when it comes to estate agents, I am may be the most cynical person ever!! However, I must say that Martin & Co Aldershot certainly have (so far) bucked the trend, and for that I am very grateful to them.
Their business model is obviously different to other estate agents I've previously dealt with and instructing Martin & Co to handle the letting of our home was one of the best decisions we've made and I wish them every success in the future. They are always polite, highly professional and get my property let quickly. I would though rally recommend them.
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by 'M' 8/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible estate agents offering very poor customer service. The staff at the Sheffield South branch in particular are rude, lazy, thoroughly unhelpful and completely uninterested in helping their clients. Emails are never returned, phone calls are never returned, you're lucky if they actually answer their phones during working hours - most of the time it'll just go straight to answerphone.
I couldn't recommend Martin&Co (Sheffield) to anyone. As an estate agent they leave everything to be desired. Stay clear if possible.
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by 'ticked off' 18/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We waited a year to get our back door fixed, we waited 4 months to get our hot water fixed, had none the entire 4 months! now we have no heating! no way of contacting them to get it fixed and our lease states we have to go through them! We have a little baby and are helpless thanks to the conditions of our lease and their obvious refusal to believe that anything can happen when they're not open! At one point last year we had to take turns staying up because thursday, during the day, we were unable to close the back door, they said they'd get somebody out asap, friday 4pm we call them, they say that they can't get anyone til Saturday. Finally on the Monday we had someone come and fix the back door, well, get it to close that is. We couldn't go to work as the person who stayed up all night had to sleep and the other had to be awake. How can they say that they offer high quality housing and care? We pay over
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by 'martin and WHO?' 29/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
DO NOT USE THIS COMPANY!!!
I cannot stress how much you should not and I hope everyone reads these reviews before they use the company. Run!!!
They are rude, unprofessional, complete bumbling IDIOTS. I am disgusted and appalled. Told that we will get our deposit back after "deductions" because we hadn't cleaned the floor properly despite being on our HANDS AND KNEES scrubbing it. When we moved in the fridge was left with bits of mouldy food in it, chicken bones found, oil and grease all over the oven, dust everywhere. the agent who reviewed it told us he wouldn't lose his job by lying... (read more)Was this review helpful? Yes
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by 'Mandymoo' 17/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Disgusted. Pproperty is currently being repossed we are stuck in the middle between arguments with them and the landlord. Their attitude is awful, they refused to write a letter we needed for housing needs, repairs where hard work, apparently the landlord has recieved no money from them hence the possesion and was told today that me and my partner are pains in the arses and the door slammed behined us. Was glad to get out as thought she was going to become violent and was scared of the agent of martin and co. Beware and stay away. Will be taking legal action.
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by 'happytenant' 17/11/2010
- Branch:
- 67 Essex Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having read all the negetive comments on this review page i thought i should jump in and offer my imput for what its worth.
Myself and my colleague have taken a property through the martin&co branch in Islington and were delighted with the level of service recieved even when we caused issues with changing of the move in date. Steven our negotiator was a pleasure to deal with, always responded to emails, was available on the phone and even went as far as ensuring furniture and cleaning had been completed before our move in. Adam who is the director of the branch was available on stevens day... (read more)
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by 'Ellie' 16/11/2010
- Branch:
- 173 Victoria Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My estate agent actually swore at me on the phone from Martin and Co. He was totally unproffessional. Persuaded me into leaving my previous estate agent saying that he had proffessioanl tenants moving in which wasn't the case. Don't go with him.
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by 'evie' 27/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never return calls, are rude and arrogant and won't give me my deposit back so I'm taking them to court. Please do not use them.
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by 'Stirling Landlord' 20/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I cannot overstate how much I do not recommend them. They are lazy and dishonest. They have messed up charges (always in their favour), not done any proper checks as they had promised, made next to no effort to get good tenants in (anyone will do), and once the deal is done, they do nothing. No work will be done. They take their percentage happily, but if anything needs done, forget about it. Absolute charlatans. Not sure if any of the others locally are any better. My advice is to look after your own business and cut the leaches out of the loop.
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by 'Ayad' 17/10/2010
- Branch:
- 4 Lidgett Lane Garforth
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have done a terrible mistake which I regret to let my house with Martin & Co. Problems started right at the begining as the charged me a huge sum for cleaning the house which which was of rubbish quality. Surprises starts to emerge after 1st renyt by presenting list of problems that needs fixing.
When I authorise a repair on agreed sum I end up being charged double that amount and they are reluctant to present any receipt to confirm what has been done.Their staff are rude. I am seeing my solicitor to sue these people. Never again!!
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by 'clairelouisev' 7/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have just read an old review of this company referring to them as 'Mong & Co' - both entertaining and highly accurate!
I am currently a landlady with these people and have regretted that decision from the moment they moved my tenants in (my tenants are fine - the agent is an absolutely disgrace!) It seems that they are very good at getting someone in the property so they can start making some money, then they lose interest (can anyone see a pattern here?!)
Firstly, they lied about what they'd spent my money on (they said funds from the first month's rent were retained for the... (read more)
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by 'Newport tenant' 30/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not believe what you are told by the Martin & Co Newport branch. We are renting a property from them and agreed everything with one person who then left. Unfortunately the handover can't have been that great because we then saw the property back on the market. After a number of phone calls we got it sorted again but we have had various problems...
Confirming a moving-in date: was confirmed 3 days beforehand - and only after we pressured them.
Customer service is not great - they seem friendly enough but are very slow at returning calls or getting answers for you. It usually takes a... (read more)
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by 'coldshouldered' 18/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They were ok to start with but after I paid up they've become disinterested. They don't reply to phone calls or emails and act like dealing with me is a hastle. I'm hoping things will get better but we'll see.
I'm still using this agent so I'll leave another review in a few months and give more info. Hopefully i'll be able to write something nice.
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by 'angryangryman' 8/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We moved in with Martin & Co over a year ago, and have recently moved into a new house with them, as it was the only house we could find that suited out needs.
First of all, the moving dates we agreed were changed to suit them, as they wanted people in our old house ASAP, then they phoned us and asked to to change it again. Once we explained that it wasnt that easy to book time off work to move, they said they would phone us back with new details.... this never occured.
When we moved out of our old house, we spent along time, and about
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by 'millie' 4/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service from this office. All my queries and issues are dealt with promptly and they even keep me informed of everything. Would recommend to anyone looking for a rented property.
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by 'chc74' 20/8/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful service! I phonhed over and over to try to get a moving in date, nine of my calls were returned. I was finally told, 4 days before a potential move, that my chosen date was impossible as it was a Saturday. Withdrew from tenancy. Have emailed and written to complain, but these have also been ignored. Am going to write again, and also send letter to professional organizations.
Terrible experience, will never use this company again.
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by 'Rosey' 20/8/2010
- Branch:
- 182 Old Christchurch Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
In my view very poorly managed - took three attempts to produce the final list of payments made by tenant. Now several months in arrears! The only way to get a response is to set deadlines. Their comments and advice has been contradictory. What a muddle it is.
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by 'Reading Tenant' 16/8/2010
- Branch:
- 21 Whitley Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have rented the place around 4 years and paid rent on time & settled the bills. The boiler was a problem all the 4 year period & no proper windows/doors etc, flooring not good at all (vibration even if we walk), cheap quality carpet (almost like a sack).
But even then, before vacating we cleaned the house with very good condition. Only there is a small iron mark (4 inch) on one of the room and not completely burned, just turned the color.
For this, he is refused to pay back our deposit and he wants to replace the entire carpet.
The boiler was not completely working at all for the last 2 months and he was not servicing. That is the reason I gave the notice to vacate the house.
Is there is a any way to put him in court and ask for compenstation providing poor quality house & get my deposit back as well.
Anyone suggestion is appreciated.
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by 'Magdalena' 13/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I don't understand why there is so many bad reviews on Martin&Co. I am from abroad and 2 years ago I moved in with Martin&Co. Couldn't be more happy with the Reading Branch! Excellent customer service! The guy - Simon over there is really nice, polite and very helpful. Never been tricked by them - there wasn't any check-in or -out fees and I got my deposit back in exactly same amount as I paid. I moved out as I had to be back to my country for a while. I am back to UK next month - and I am going for Martin & Co in Reading again as they never let me down! They are real pros!!!
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by 'Picked the wrong one this time!' 4/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid this company at all costs. We are having the same battle to get our deposit back. We were given a list of 'problems' identified at the end of the tenancy which meant we were not entitled to receive the full amount. These 'problems' - poor state of walls, stained carpet, dirty garage - were all documented on original inventory. Staff now refuse to speak to us, so we are taking them to the County Court. This is an option available to anyone in the same situation. Simply 'google' how to make a County Court claim and it will tell you how to proceed. Good luck. These trixters must be stopped!
Was this review helpful? Yes
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by 'Akhlaq Ahmad' 13/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dont ever use North Manchester Branch, they will do everything to get your sign, even by telling you incorrect information, and they will do everything to take your deposit, will not even send you proof of it, just a email that we are going to fix these things and they will be taken from your deposit, even if you disagree. I will not recommend them at all. Very nice people until you have signed. They love people who pay them, dosn't matter if the customer goes after 6 months, they will find a new one.
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by 'kerryl123' 1/7/2010
- Branch:
- 4 Lidgett Lane Garforth
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'kerryl123' rated Martin and Co but did not write a review. -
by 'Dan j' 9/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I'm having a nightmare with martin and co. We were renting a property in Thurleigh beds which was in bad repair before we moved in. Very dated but we was looking to buy it in a years time. In this time we asked to put 2 new windows in because the old ones were rotten and letting in water which the landlord agreed to. At a cost of
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by 'philpo' 8/5/2010
- Branch:
- 13 Bridge End
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I visited this branch last week and saw 4 apartments. I walked into the shop at 13:00 and by 13:15 I was stood inside the first one. The agent was very knowledgeable about the area and the apartments. I would definitely recommend the Leeds city branch to anyone looking to rent in leeds!
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by 'prometheus' 5/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Agents do not show up to a scheduled viewings. If they do not show up they lie that they tried to ring at 9am but nobody answered. No voicemail left no missed calls on the phone.
After I have chosen a flat and paid the fee agent never has time for us. We have tried to organise a viewing to check if everthing is working and to measure the flat to order some furniture. We where told that it is not possible and that the agent has to ask for the permission from his manager to do that as he will waste his time instead of doing anothier viewing for potential tenants.
Mr J.....s when we asked him about the rent gave us an amount that was
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by 'abusedtenant' 30/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I just moved out of the two-bedroom flat I was renting with Martin&Co for two years. I have to say my experience with them is the worst I have ever had. The flat had no hot water and problems with the plumbing; I made several attempts to get them interested in my predicament but to no avail. They have a dedicated company to deal with these issues which doesn't even have a voicemail! They have this idiotic policy of hiding the landlord from the tenant and they tell you that they will take care of the problem, which is laughable. On a day that I knew that the landlord was going to be in I left... (read more)
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by 'jay' 13/4/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I called up about an apartment I wanted to view, they said they had two available, however I could not view them without my partner, who is too busy to go view the properties and they said to call back when my partner is not busy. I found it rude how they thought it was unacceptable for me to view an apartment without my other half, who has asked me to call up and view the particular apartment. Although I did say that my partner will find sometime to see this apartment because he had seen the photos and thought it was good, they still wouldn't allow me to make a viewing appointment without my other half. How is this good customer service?
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by 'TLF' 10/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Just awful!!! Please, please, please don't use this Letting Agent! They will make your life hell!!!!! Save yourself so much pain and walk past their office!
Was this review helpful? Yes
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by 'a' 26/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Martin and Co are a joke. We moved out at the beginning of the month. They are trying to charge us nealry
Was this review helpful? Yes
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by 'Ralph Brogter' 11/3/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a Landlord, I was surprised as to their timely professional service. I have given them the keys and within 48 hrs the property been letted out albeit slightly below the agreed letting fees but in return they offered me a less commision discount . I have to say so far they have been professional and no problems with them. The leicester branch manager is a very professional guy. Superb.
So touch wood so far no problems. The tenants are happy too!
Was this review helpful? Yes
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by 'wifeytoast' 11/3/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I felt compelled to right from the point of view of a landlord and the, for want of a better word, slack attitudes of Martin & Co.
I stated no pets in my house only to find out after 5 months that the tenant had 1 dog which had pups - they've chewed everything.
I stated no smoking in my house only to find he wasn't just smoking, he was smoking drugs.
I stated no benefits, he has housing benefit.
Contact would have been lovely so I knew what was going on, dream on comes to mind.For anyone wanting to rent a house I would think twice before giving over your fee for credit checks. They clearly aren't done. Apparently my tenant had a glowing credit score...until he left owing me 3 months rent and wrecking my house and then I got in contact with his previous land lord who he owed
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by 'PeevedSouthampton' 17/2/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Went to view a property which we really liked, we were told that if we wanted a cat we would need to pay to have the whole house fumigated afterwards! And the deposit was steep - plus they charge both a moving in and checking out charge!
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by 'Jack' 6/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Well, where do I start. Within 1 day of moving into our property we realised that many of the appliances didn't work. The hot water didn't work properly. It took 4 months for this to be fixed. The agents were rude, arrogant and incompetent. They are pennypinching and unhelpful to tenants. The impression I get is that they make good money for the landlord, but don't particularly look after the tenant.
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by 'shiv_88' 2/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use Martin and Co. We have lived in our flat for almost a year. We are moving out asap. We waited weeks on end for our oven to get fixed, our toilet seals leaking, toilet seat keeps falling off. Kitchen floor uneven! Cars get abandoned in car park by other residents using the same company which they do nothing about.
I wouldn't recomend any one to use this company.
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by 'Former Tenant' 23/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible people, really nice when you first meet them and they're persuading you to hand your money over of course. After that it's all downhill, rented a flat full of black mould and an oven which was faulty (it didn't switch off! Imagine my surprise when I found this out) managed to get replacement oven but then we paid for it out the deposit when we moved out of course because of the supposedly horrible mess we had left behind...
The staff in Martin & Co are smarmy, patronising and just plain rude. After we moved out we had a dispute with them over the deposit and arranged to go down and see the manager who confirmed the meeting time. So we took time out to go to the office only to be told that he wasn't there and wouldn't meet us.
Don't give them your business, you'll be sorry for it, Martin & Co do the absolute minimum at maximum charge and stress. It's not worth it.
Was this review helpful? Yes
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by 'Matt' 18/1/2010
- Branch:
- Fides House 10 Chertsey Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Matt' rated Martin and Co but did not write a review. -
1
person found
this helpful.
by 'Lou' 3/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Caterham branch - Thankfully I no longer have to deal with them! Where do I start: Patronising & completely incompetant staff who don't really know what they're talking about, assume they or their maintenance people can come by whenever they please whilst assuming you have nothing better to do or even if your at work, unhelpful if you have any problems with the property, will try to blame you if anything breaks & charge you. Oh and expensive rents/deposits.
Was this review helpful? Yes
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by 'snailmaker' 23/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I can see that you people who have negative experience.... it is happening with me up in Scotland aswell with all those lack of communciations, Maladministration and lack of repairs (majority - inculding heating) needed, informed them at start of tenacny, informed again at 6 months review. almost 11 months has passed, only did one repair.... the heating has not been dealt with.
NEVER AGAIN - expects to lose despoit but looking into some actions.
Was this review helpful? Yes
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by 'gateway' 13/12/2009
- Branch:
- Fides House 10 Chertsey Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'gateway' rated Martin and Co but did not write a review. -
by 'I'd rather be homeless' 22/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Wow. Where do I start? During our tenancy it took an age to get a reply back to any email or voice mail left in regards to maintenance issues. On leaving the property several things that required attention were still as they were when reported six months prior. The Gloucester office still owe me approx
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by 'Michelle' 30/10/2009
- Branch:
- Fides House 10 Chertsey Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'Michelle' rated Martin and Co but did not write a review. -
by 'Ex-tenant' 11/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
COLCHESTER- This company are determined to take any money that they can possibly get. The attempted to raise my rent without having informed the landlord that they were doing this and are currently trying to charge me almost
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by 'F*ck Tony' 23/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Sheffield North branch!
I made a booking the week before to view a property. The next Monday I called back and they confirmed with me that the viewing is scheduled. On Tuesday morning, they called me to checkthe viewing is still valid. I said of course. They I bought my tickets and travelled to Sheffield from another city at lunch time. Now the unbelievable thing happened, they called me and said that they want to cancel the viewing in the afternoon. The excuse is they have not get the permit from the current tenant.
I booked the viewing the week before and both of us had called each other to confirm the viewing on our scheduled date and time. I spent 70 pounds to travel to the place.
Recommend never use this branch again!
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by 'Scott' 15/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Aberdeen branch - absolutely the worst letting agency I have ever dealt with. When I moved in to the flat, there was no bed. After a week of trying to convince me that the sofa in the kitchen was, in fact, my bed, it took them a further 2 weeks to provide one.
It took them 6 months to replace a hoover, but judging by some of the comments on here that's actually pretty quick for them.
Icing on the cake was finding out that the entire building was a site of serious disrepair and mojor building work started with no warning. Every time it rained water was dripping from the ceiling and running down the walls. Martin&Co's response? "Turn the heating up". When the builders knocked a hole in my wall, they were still claiming it was habitable.
I've now moved out, given notice and demanded rent back. Got a funny feeling they won't be too forthcoming with that...
Would also add absolutely no communication between staff, no records made of communication between me and any of them and they generally don't give a toss about you.
Avoid at all costs.Was this review helpful? Yes
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by 'Gwizzly' 7/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found Martin and Co helpful, they contacted me when they said they would, even if it was just to check up on me after a few weeks of moving in and reminded me about visits. to be fair they seem really proffessional, they offer a good service. When my landlord said he would;t fix the washing machine, Martin and co rang him back explaining his legal rights as a landlord. They really had my interests at heart.
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by 'WorthingTenant' 2/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worthing branch. Martin & Co could not care less about their tenants if they tried. They tried to tell me that contracts couldn't be posted because they are legal documents and legal documents aren't allowed to be posted!! They charge an extortionate amount every 6 months to renew the contract (which only involves them reprinting a document and me signing it). It takes them an age to actually undertake repairs. When I moved in the inventory might as well have been carried out by a blind man it was so inaccurate, and the telephone line which they promised was there didn't exist at all. The list of issues with them goes on and on...
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by 'mick' 28/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Had a good experience recently in letting a property from them, they provided us with exactly what we required and were friendly and honest with all the costs involved upfront before we signed anything. They seem to be treating all tenants and landlords equal which is great, will definately use them again.
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person found
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by 'Frederika' 25/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wish I had read this review site before deciding to use Martin & Co. We are due to move in in a couple of days, and despite having our forms for the last three weeks, they are still unable to confirm that everything is set.
They are absolutely useless at answering any queries, they never ring back, and they are completely hopeless at their job.
The fees they charge are extortionate bearing in mind the amount of work they appear to do (close to nothing).
If I find I have any problems with them after I move in, any correspondence will be sent through a lawyer, and as soon as my six month contract is up, I will be moving to a new property.
They are rude and arrogant and seem to to their utmost to be unhelpful.
I cannot possibly recommend more strongly not using this estate agent.
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by 'FrustratedTenant' 21/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am a current tenant with Martin and co in Nottingham and all our dealings with them have been absolutely awful!! We weren't given a moving in date until 1 day before and they never returned phone calls.
They make you pay ridiculous charges (check out fee..wtf?) and have no clear explanation as to what these fees are for other than "well it's to pay for your check out", "but what does it actually fund?", "well, to check out your flat you need to pay".....what?!?!
We have lived in our flat for 2 months now and still not had minor problems solved that we reported on our first day,... (read more)
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by 'Billy' 18/8/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Martin and Co Rochdale. We rent out our property, fully managed, through this branch and initially they were ok, always let out our property, rang us with any issues the tenants had, payed us our money on time etc.
Then, earlier this year around March (with the exception of a month when our property was empty) we had issues with getting money off them, we rang Rochdale and are told Bolton Branch are dealing with payment? you ring Bolton and are told it will be sorted, check your account... nothing. Variety of reasons are given as to why we have'nt recieved our money and assured it will be sorted next month, ie it will be paid to M and Co on one date and within 7 days it will be in our account. They are so frustrating and one staff member in particular in Rochdale is very rude, talk down to you etc etc, its almost like they forget your paying them for a service..We will not use these again or recommend and have a very sour taste after using them
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by 'mochiM' 17/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Chose this letting agent because they claim to be "UK's No 1 letting agent". We soon realised that there is no truth in this .
They are slow in responding to requests n emails and are also not very proactive in warning us of any hidden clauses in the contract e.g. they know we had intended to stay in the UK for a period of nine months but did not have a confirmed departure date. When we asked if we could extend our stay by a couple of weeks to firm up our departure plans. They said yes initially but one month before, they told us no. By then, all our air tickets have been booked. We have... (read more)
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by 'MrH2U' 10/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Martin & Co Cirencester; very efficient and friendly, but this was after using another Cirencester agent PB & C who were dismal. Martin & Co treated tenants as equal partners in the transaction.
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by 'Ry' 5/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Littlehampton branch: smouth transaction, very friendly and attantive to customers.
Worthing branch: friendly and cooperative, but once the agent has not came to show the property when appointment has been arranged.
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1
person found
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by 'Marc' 27/7/2009
- Services:
- Surveys
- Experience:
- Would you use the agent again? No
I used to work for an Estate Agents on parliament street.
Martin & Co were had a real notoriety amongst every agent in Nottingham. They are rude, inconsiderate, unprofessional, uncaring with no morals.
The staff are the most condensing which is worryingly ironic seen as though estate agents have no qualifications. They talk down to you customers and don't sort problems out.
My relationship capacity stems from professional, prospective client and my parents are previous clients of there's.
If anyone would like more detailed opinion of them feel free to contact myself.
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by 'delpino' 4/6/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Martin & Co Canterbury - made us pay 500 pounds, 250 referencing and 250 deposit before we've seen the tenancy agreement. Lots of hidden costs which were revealed later (like insurance, check-in fee). We decided not to go for the flat then.. after that ignored our email when we asked for our deposit back. They were friendly at the beginning but later it was very disappointing.
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by 'WHAT_A_JOKE' 14/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Martin & Co Nottingham - what a joke!! Lies upon Lies!! Don't call back!! Don't give sh*t about you! Just create hassle to do with everything you try and call them about! then 2days later when you call them back they don't even remember you or the phone conversation! So ridiculous!!! worst service I have seen! As Simon Cowel would say "Your possibly the worst act I've ever seen!" Don't use them!
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by 'Omda' 10/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If you pay the deposit, you are in big trouble.
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by 'Zora' 9/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We've been renting a house through Martin & Co. in Littlehampton, West Sussex and we' ve lost more than a thousand pounds of deposit with them. For about two months after moving out, they were saing that the house needs cleaning and they will call us when everything is ready. They never did. Later, after the house was rented out to someone else, they said that we won't get any money back because house was very dirty and they paid more for cleaning it than we paid deposit. They said: how dare you ask for the money after leaving the house in such a state. I must add that we cleaned the house thoroughly before moving out. They were very rude and arrogant. I would never recomend this agency to anyone.
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by 'Stressed and broke' 14/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Martin and Co in Reading are liars.
If you ever want to see your deposit again, DO NOT give them your custom.
Any advice anyone can give me about the best way to go about retrieving my money would be gratefully receivedWas this review helpful? Yes
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by 'tractorboy' 13/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented an appartment from their central Nottingham office. Helpful and polite to begin with, the moment we signed the contract their attitude changed to complete disinterest. Amongst other issues, we were unable to access our parking space in the car park for over a month as the key was broken. This obviously made moving in much more difficult as we had nowhere to park the van.
When we moved out, they informed us that they would withhold half the deposit for cleaning, repairs and decorating. This despite the fact that we clearly indicated on the original inventory that the property had not been cleaned properly, and that there were numerous marks etc on walls and doors that had not been noted by their inspection. Thankfully, the deposit was lodged with the Deposit Protection Service, although this is a very lengthy process.
They are at best incomptent and unhelpful. At worst, actively trying to rip us off. I would advise any potential tenants to look elsewhere based on my experiences of dealing with them.
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by 'lak3909' 27/2/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Milton Keynes branch - Martin and Co
Their charges are unreasobale
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by '1978' 12/2/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Martin and Co were completely unprofessional and incompetant from initially veiwing the property to the day we picked up the keys and moved in. We asked on numerous occasions the total costs invloved of moving into the property and on four following instances hidden costs seemed to appear from nowhere! Even as far as false advertising - a bond on a property was advertised on their website as
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by 'vianila' 26/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It it the WORST agency i ever work with. From the beginning they are not solving any problems only create more. They braek contract and doesn't contact us in emergencies. We cant solve problems with electricity because of them. Their agents are very RUDE and give a sh... about other people. Keep away from them - they make our life here a hell !!
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by 'The Tired Tenant' 13/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
(Wolverhampton Branch)
Fees, fees, fees.
The service is terrible. Communication is non-existant as they never return your calls or emails.
They attempt to charge you for everything, even the landlord inventry checks before you move in.
They never fix things, we were without hotwater for two weeks because they refused to pay up for a decent engineer to rectify problems.
Most things never get fixed but they'll still point them out during your check out inspection.They make it very difficult and unsettling when you attempt to leave and you spend alot of time having to run around getting things done yourself.
Martin & Co are unpleasant and unprofessional.
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by 'Financiallyscrewed' 9/12/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Martin and Co are a joke. From the moment we moved in there were problems with the flat from fans not working to cracked ceilings. It took months to fix anything however small and in some cases they didn't fix it at all!
Money wise they are very tight fisted. You have to pay a fortune to start living in the flat and when you want to leave they make it very difficult for you and don't want to help you what-so-ever. I was ending my contract with them as I had to move home (im a student) to look after my mum and family and gave them 3 weeks notice. They refused to understand and charged me... (read more)
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by 'pie' 24/6/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Martin and Co are rubbish. Apart from lying about the mode of heating before moving in ("No, it is not a storage heater - it looks like one but its not - its the most efficient heating source") they are very poor at getting things fixed - had a cracked bedroom window for over 6 months now, fan in bathroom packed in 3 weeks after moving in, called numerous times, no joy.
When we moved in the agent put on the emersion boiler, didn't tell us that he had, or how to switch it off. Only noticed when recieved completely ridiculous electicity bills and phoned the utility provider to complain. Thanks Martin & Co.
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by 'anon' 16/6/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never use Mongs & Co. and if you do, don't say you weren't warned. I used the Nottingham branch but the whole company oozes scum so I can guarantee all branches will be just as bad.
They lie continously, they had the cheek to call me stupid because aparently it's unreasonable to assume that 2 months is long enough for them to clean an apartment. They take money and then do nothing, claiming they haven't received it. They ignore letters, they act like they have never spoken to you before, they mock you, you can never talk to who you want to, they are rude... the list goes on.If anyone... (read more)
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by 'cam' 30/5/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have found the staff at Martin & Co Nottingham really helpful. They try their best but often its not their fault and its just the landlord being tight fisted. We've had two properties off them in the last 15 months and would give them my vote.
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by 'p*ssed off!' 12/5/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
AWFUL AWFUL AWFUL.......!! would never ever rent from them again! Please take my advice and dont do it....! They are all out for themselves and dont care about you....! You email them about stuff and they take ages to reply..! We are waiting for our deposit back and they are making it VERY hard!! They expect us to dropt the keys off and then discuss the deposit...they think we're mugs! So they can go and make a few marks and then say were not getting our deposit back.....whatever! No deposit...no keys! They are also really arrogant, really arrogant!
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by 'Fergie' 13/4/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The staff at Martin Co are good but its the landlords who are always penny pinching and never want to fix anything. I rented a flat in Horley for 3 years through Martin Co and they were always really helpful they even helped get all my deposit back within 2 weeks.
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by 'avenger' 10/4/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
We are taking legal action so anyone else wishing to do so should note their details on this site and keep us updated.
Was this review helpful? Yes
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by 'Jamie' 10/4/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I use Martin & Co Crawley for both my rental properties - they are always let - at the right price and with great tenants - what more could a landlord ask for!
Was this review helpful? Yes
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by 'Angry ex tenant' 20/3/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Martin & Co in Gatwick are the worst estate agency I've ever come across. They rent out dodgy properties and never want to pay back any deposit given to them. The manager is very rude and an arrogant man. They are liers. They owe me a lot of money but they do not want to pay it back and I am really angry with them.
Was this review helpful? Yes
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by 'pammee' 31/10/2007
- Branch:
- 4 Fridays Court High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have allways found the staff at the Martin & Co's Ringwood branch very helpfull.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Kit' 3/10/2007
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Worst estate agent ever. Martin & Co lie and cheat to get you to go with them, even down to stealing the same potential tenants from other estate agents making you incure finders fees. If you try and pull out of Martin & Co's deal, they charge you anyway for not doing anything.
They advertise the property for less then has been agreed and then push up the price once back to what it should be, giving the tenants the option of paying more then what they agreed with Martin & Co or being homeless.
The Watford branch is very unethical and has a bad business manner, trying to blame the landlord for everything if it doesn't go his way... almost childlike.
Would never use them again and would recommend people to stay away if they don't want to be stung by unnecessary cost which they don't tell you about.
Was this review helpful? Yes
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by 'T' 31/8/2007
- Branch:
- Fides House 10 Chertsey Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very rubbish. I won't advise anyone to rent a property through them.
I am still renting a flat in Marco Island through them and it is a headache. First they have this inspection every year for which last time they didn't turn up, after I took leave from my job and spent all the day waiting for them. They even didn't bother to give me a call to let me know that they won't come. In the end I had to re-arrange it for another day.
Then we had problems with our dishwasher for which I made at least 10 calls leaving messages and no one was returning my call.
They are very ignorant and... (read more)
Was this review helpful? Yes
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by 'Carrie' 24/8/2007
- Branch:
- Fides House 10 Chertsey Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I went to the Martin & Co office in Reading and it wasn't even open!! No note on the door explaining, no nothing. Good start!!
Was this review helpful? Yes
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by 'saraar' 5/10/2006
- Branch:
- 2-4 Lombard Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My experience of Martin and Co. (Nottingham branch) as a letting agency is very poor. They seem to work very short days and have long lunch breaks, so it is difficult to get through on the telephone. When I did get through, they always told me it was somebody else I needed to speak to who was always busy, out of the office or on the telephone, and that they would phone back (which of course they never did).
The property I rented was repossessed by the mortgage company due to a breach of mortgage conditions by the landlord. I received very little help from Martin and Co. on this matter and felt they didn't consider it seriously. After receiving a rigorous credit check to become a tenant I wonder whether they do the same with their landlords? When informing them about the eviction by bailiffs I'd been threatened with, I was informed that they had seen many of these kinds of letters before!
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We rented for a year through Martin and Co with constant problems. We began with an excellent contract agreement and thought we\'d been really lucky. The promise to put fitted curtains in our flat turned into the biggest ordeal EVER. We ended up waiting over 3 months for the curtains and constantly had to pop into the branch to ask what was going on! Whent he "curtains" were finally fitted they were fitted with blinds - similar to those you find in an office - but this was a penthouse apartment! When moving out time came the amount of money paid to move out early was insane (£250) and then we found new people to move in and take over our contract but Martin and Co wouldn\'t allow them to move in (so they could keep the extra rent money we had to pay ON TOP OF the £250). When finally moving out, the deposit agency we had to go through with Martin and Co was an absolute joke. It resulted in us responded with a 20 page letter and receiving our deposit back, in full!! NEVER EVER AGAIN....if you have any sense PLEASE DO NOT have anything to do with Martin and Co. They will mess you around and take as much money as they can off you!/&display=popup&link=http://www.allagents.co.uk/review/24734/&redirect_uri=http://www.allagents.co.uk/review/24734/ "Share on your Facebook Wall"){kind=logo}
 fell through. Overall I couldnt fault my experience with Martin & Co. A helpful and friendly team./&display=popup&link=http://www.allagents.co.uk/review/24655/&redirect_uri=http://www.allagents.co.uk/review/24655/ "Share on your Facebook Wall"){kind=logo}
 Nothing happened. Eventually we gave up and moved out 9 months later, tap still not fixed. They want £200 of our deposit for cleaning. We cleaned the house completely before moving out. Luckily i took photos and have witnesses. It is in dispute. Martin and Co have a very bad reputation amongst people I have spoken to in Coventry. I should have listened!/&display=popup&link=http://www.allagents.co.uk/review/24488/&redirect_uri=http://www.allagents.co.uk/review/24488/ "Share on your Facebook Wall"){kind=logo}
 despite me leaving the place tidier and cleaner than it was when I moved in. I have since settled in to a new home with new landlords that actually resolve issues, are honest about fees, and deal with me in a friendly and amicable way. I hope to never have to deal with Martin & Co again except to warn my friends and family away.
[[EDIT ORIGINAL END]]
The worst landlords I've ever dealt with. Never resolved a *single* problem, even when to do with issues as serious as water leaks, mould, or broken boilers. Increased the rent year-on-year after hiking it by £100/month AFTER we had signed the papers and paid the deposit, claiming that 'the website was wrong'. Attempted to keep 100% of our deposit by lying to the Deposit Protection Scheme. Will do a good job of shmoozing you when you first view the property, but once your contract is signed they want nothing to do with you, unless it's to do with squeezing more money out of you. The Google reviews of the North Manchester branch tell the whole story. I left an area and a building I liked because I couldn't bear the idea of having to deal with Martin & Co any longer. Avoid at all costs. There are good landlords out there!
** UPDATE APRIL 2012 ** - The DPS unsurprisingly decided in Martin & Co's favour RE: inflated cleaning bills, and as a result I lost 75% of the deposit (although M&C tried for 100%) despite me leaving the place tidier and cleaner than it was when I moved in. I have since settled in to a new home with new landlords that actually resolve issues, are honest about fees, and deal with me in a friendly and amicable way. I hope to never have to deal with Martin & Co again except to warn my friends and family away./&display=popup&link=http://www.allagents.co.uk/review/23409/&redirect_uri=http://www.allagents.co.uk/review/23409/ "Share on your Facebook Wall"){kind=logo}
. A detailed inventory had been prepared and provided by us but they refused to use this as they 'outsourced' the checking in/out process to an outside company! This was charged to us for £80 and £60 respectively and despite several phone calls and emails requesting copies of the report none was ever received. The first tenant they found stopped paying their rent. What a disaster, they said that they could not do anything. When it was clear that the tenant was being paid rent allowance directly we had to tell them that they could apply to have this paid directly. These tenants were also in breach of their agreement by having a dog (more of this later). When the time came for them to finally move out (still owing rent) Martin & co did nothing to help us remove them and even suggested that we let them stay on even though there was no chance of getting the rent. Of course once they did move out Martin & co made sure that they took all their charges from the deposit owed and had cleaning done at inflated cost. There was nowhere near enough deposit to cover the rent owed but they took their money leaving us £500 short!
We were renting a house at the time and our letting agent was appalled when we told them about Martin & co's working methods. Unfortunately as we were in the middle of moving house ourselves and they found another tenant we let them manage the property again and were it not for the fact that we live so far away from the property we would not have gone ahead with them but felt we had no choice. Also, at this stage we were unaware of the state the house had got into, due to their incompetence, as we did not get a chance to visit it and do our own inspection and maintenance as we would have liked.
For the next year maintenance jobs kept coming up to be repaired at inflated prices with the same problems repeated. This rang alarm bells but they fobbed us off saying jobs had been done. When we finally got to see the house when the second tenant left we were appalled. The previous tenant had cracked the bathroom sink (how doesn't bear thinking about) their dog had completely ruined the laminate in the conservatory and chewed the stair carpet, some curtains were filthy and marked. The garden shed was full of rubbish left by the first tenant which we had paid to be removed the year before! At this stage the elusive inventory from the year before was produced with details about these items! Other items were missing, proving that the original inventory had not been checked if it existed at all. Yet, periodic inspection reports had stated that the house was in good order, clean and being looked after. Clearly nothing was ever checked by Martin & co staff and certainly not the maintenance work eg we had just paid for a leaking central heating pipe to be repaired and the plumber had ripped open the boxing around it and just left it, they offered to get someone else to repair this at further cost of course. All the maintenance people we got in (including the plumber who had always done our repairs before) were appalled at the high cost and poor workmanship. Our conclusion is that Martin & co use incompetent contractors or that the contractors know they won't be checked and take advantage. This experience has put us off ever using letting agents again, I know there are good ones out there but we won't take the risk again. My advice is to avoid this one like the plague and check reviews and get other landlord testimonials if you can before signing a contract./&display=popup&link=http://www.allagents.co.uk/review/23158/&redirect_uri=http://www.allagents.co.uk/review/23158/ "Share on your Facebook Wall"){kind=logo}
 and that I could not allow anyone into the property without my presence as some of my possessions are restricted by law and I am bound to ensure their safety and location.
I was forced to paint the situation very obviously to them and remind them that they do not have right of way and that they should have consulted me verbally beforehand rather than approach the matter with the ignorance of assuming that they could behave as they wished and make an appointment with a potential new tenant that they could not in all reasonableness had committed to without my prior involvement, all this despite my offering to make the property available at a later date which would have caused me financial loss due to my working arrangements.
As such I made the prudent steps (ironically on moving in) to ensure that an internal surveillance system was installed, something they seemed to ignore at the time and I would have made use of in the event of them entering the property without my prior agreement.
This behaviour alone is disgusting and not an attitude I have ever experienced from another letting agency or land lord, and I have been renting for over a decade. That was not the end of the sordid affair however as I had made the acquaintance of the landlord during the rental period and had discussed remaining in the property beyond the date of the rental period, an extension if you will.
The landlord had agreed to this verbally and we do share a cordial acquaintance as I have allowed him into the property, he has observed, and commented upon, that I have maintained the property well and has been most glad of this. He was especially helpful when the boiler partially failed and ensured a timely repair.
Not being a landlord I do not know where the power of the letting agent begins and ends but as such I would have expected an agency to discuss with the landlord if an extension would be granted or not and if the landlord consents to such things.
As such they ignored the landlords wishes and denied a single months further extension to my rental period, the landlord had agreed to this and he was forced to inform them (again by e-mail, they don’t appear to like two way conversations) to extend the period, all after they had tried to book a 'checkout' for me. Again without sufficiently informing me of the details (e-mail once again).
That ranks somewhere between utter incompetence and total bare faced arrogance. As such I will never use this dire excuse for a supposedly professional letting agency ever again and urge anyone reading this to severely reconsider any association with this branch, who seem to be obsessed with finances and nothing more.
So to finalise this review you may have noticed I have highlighted e-mail a lot, I have also pointed out the inability of these people to contact a tenant via the contractually specified means of a verbal method. Well in fairness they did call me, once, ever since beginning the tenancy.
The purpose of the phone call as to mention that my rent had not been paid as my original direct debit had expired as I was staying beyond the original length of the tenancy agreement. No problems there I made the payment immediately and had it all tidied up within two hours (bank transfer).
So they know how to contact me, they are legally bound to maintain records of client details and they seem to be able to use them also, when it suits them.
I have also noted that this group has not supplied with me with details of the scheme that my deposit is in either, so in conclusion:
In conclusion I urge all tenants to avoid Martin and Co Whitefield at all costs for illegal practices and total disregard of contract./&display=popup&link=http://www.allagents.co.uk/review/22458/&redirect_uri=http://www.allagents.co.uk/review/22458/ "Share on your Facebook Wall"){kind=logo}
 to all my friends and family. They are a friendly staff and are always willing to help out in any way possible./&display=popup&link=http://www.allagents.co.uk/review/21494/&redirect_uri=http://www.allagents.co.uk/review/21494/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex
From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had a serious lack of knowledge regarding the property Martin and Co were advertising. During the viewing I said "the main reception area was dark and there was a lack of natural sunlight due to the small window", the girl replied "its OK if you turn on all the lights" this was in the middle of the day! We had only been there about five min before another couple knocked on the door to view the property (obviously double booked) the agent said we should show our-self’s round upstairs so she could also show them the downstairs, we didn't see her again for about 10 Min's. Finally when we went down stairs and stood about while the other couple asked questions, finally we got to speak to her again, she was clueless about everything. Despite her lack of knowledge we were interested in the property and asked her to contact us ASAP to discuss the referencing once she found out the answers to our questions, simple stuff like "when is the property available to move in?". she didn't call back, when I called them back I spoke to someone else who rudely informed me that the property was no longer available. Avoid Martin and Co Chelmsford at all costs, they had no idea how to be professional and were rude and seemed only interested in the sale commission. I can only speak about the staff at Chelmsford and have had no dealings with other branches of Martin & Co/&display=popup&link=http://www.allagents.co.uk/review/22234/&redirect_uri=http://www.allagents.co.uk/review/22234/ "Share on your Facebook Wall"){kind=logo}
, no knowledge of regulatons on what has to be considered when letting out a property.
Thick and lazy!!!
as long as they get there money they do not care.
I tell everyone not to use this agent as a landlord and tenant, it will just cause stress and health probs. i have meet two other ex-tenants of this thick lazy agent and they were not happy with them.
UK number one letting agent - never/&display=popup&link=http://www.allagents.co.uk/review/20618/&redirect_uri=http://www.allagents.co.uk/review/20618/ "Share on your Facebook Wall"){kind=logo}
.
I am still waiting.
They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this.
I replied in e-mail to amend the inventory and have had no reply. About 2 weeks later I went into the office to speak with them as I was told I had the only set of key and I wanted to know what was happening with this carpet. I was told that there was an issue with the landlady and I would be e-mailed and they didnt have time to cut the keys. No e-mail yet and we are a month on. The Gasman tells me my cooker is knackered, disconnects it and shuts of gas by accident. That was 21/02/12. Took until 06/03/12 to get the gas back on and new cooker (flat is gas heated and its been cold). Did get a phonecall that the carpet was ment to be done same day. Get a phone call later to tell me carpet will be done friday (09/03/12 - tomorrow). Turns out that they have a copy of the keys to my flat (why they needed a cut of my keys is confusing). On the brightside thou they are starting to contact customers now thou, on the bad side...they dont know what they are doing/&display=popup&link=http://www.allagents.co.uk/review/20458/&redirect_uri=http://www.allagents.co.uk/review/20458/ "Share on your Facebook Wall"){kind=logo}
 and re painted the kitchen.
When I received my check out form, they stated how it wasn’t cleaned, the oven door was dirty, the carpets hadn’t been hoovered and that a door hinge was broken and the entire door had to be replaced.
The oven glass door CAN NOT BE REMOVED and was cleaned in side and out. If I cant get in-between the panes of glass what do they expect me to do?
The door hinge was broken….We noticed the day WE MOVED IN. When I called Martin and Co to notify them, they adv me not to worry. Clearly this hadn’t been noted down any where when I called.
I believed that Martin and Co were a friendly, trustworthy company!! Clearly they are out for what they can get and I am absolutely disgusted with them! I have spoken to my solicitor about the issue and I will be making any one that will listen aware of how atrocious this company really is!!!/&display=popup&link=http://www.allagents.co.uk/review/19644/&redirect_uri=http://www.allagents.co.uk/review/19644/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=To sum things up: Martin & Co Nottingham is
- hideous in contract terms
- irreponsible in making unfulfilled promises
- unresponsive to service calls
- appalling in customer services.
We rented a flat in Nottingham, and found on the first day of our arrival having a broken boiler. Since we knew the previous tenants, we realized that the boiler had been broken for a couple of months without being fixed prior to their move-out. We expected them to have fixed it in the generous time in between tenancies, but they never did so. After reporting to them, the first thing they did was ask us to sign a "no responsibility and no rent deduction" agreement. It took around two weeks and numerous calls did we manage to do the necessary repairs in a cold British winter. They have no understanding or sympathy on the situation of tenants.
In addition we were told that we can pay on a monthly basis after the first 6 months of tenancy. Once that time is up we were told that we will have to pay a full amount of another 6 months, and if we are to stay shorter than that duration we still have to pay the full half a year. We argued that this is not we have been told by their colleagues. And this is what we have been replied, in exact wordings copied from the email:
Quote from Ricky Fraser-Benwell: "As I’m sure you are aware there is no such thing as a verbal agreement and not legally binding in anyway, shape or form"
...and subsequently denied the existence of his colleague who we have met and talked to in person. As though he vanished in thin air.
Dealing with Martin and Co is like working with Fraudsters, putting your living place at risk. i would sincerely ask everyone from Nottingham to AVOID Martin & Co at all costs./&display=popup&link=http://www.allagents.co.uk/review/19241/&redirect_uri=http://www.allagents.co.uk/review/19241/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=The agents are unacceptably slow to respond to communications leaving urgent maintenace work outstanding for days and often weeks. I had to consistently chase all aspects of the work. The agents acted in a management capacity but consistently blamed landlord for all delays, but didn't have the courtesy to keep us informed. Agents inappropriately discussed our issues with our next of kin contacts when we were unable to take their calls. When challenged with this breach of confidentiality the response was "it's not a big deal".
The staff respond defensively to complaints and made no attempt to resolve the issues only to apportion blame. Communications boarder on rude when their "authority" is challenged. These agents clearly do not understand that they are dependant on tenants to stay in business and show no respect for the fact that they are operating in open market.
Agent is more concerned with extracting fees from tenants than providing a quality service. I would not consider any property let by this agents in the future./&display=popup&link=http://www.allagents.co.uk/review/19187/&redirect_uri=http://www.allagents.co.uk/review/19187/ "Share on your Facebook Wall"){kind=logo}
 the flat was cleaned out, hoovered, bleached and I had even painted over the chipped paint work from previous tenants at my own cost. However after an aggressive phone call from Danny 'property manager' I was told the property was left in a "disgrace" resulting in him reading a list of faults which were nothing more than greatly over exaggerated lies. With reference to the existing broken toilet seats, mouldy shower being "minor faults" and the build up of rain and dirt on the outside of the front door being "a lack of cleanliness". The aggressive, unprofessional manner in which Danny spoke to me feels like no more than a rehearsed, commonly used tactic used so that the deposit, (value to a months rent) does not have to be reimbursed. The situation still continues but DO NOT rent from this company, they seem to have answers for everything and solutions for nothing. Overall a completely unprofessional, money grabbing company./&display=popup&link=http://www.allagents.co.uk/review/19104/&redirect_uri=http://www.allagents.co.uk/review/19104/ "Share on your Facebook Wall"){kind=logo}
 and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want to know!/&display=popup&link=http://www.allagents.co.uk/review/18383/&redirect_uri=http://www.allagents.co.uk/review/18383/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Agent lied about valid gas safety certificate. Was told there was one, but upon inspection it was found to be incomplete, and therefore not valid. When approached about this the agents pleaded ignorance... sorry, but it is your legal obligation to ensure these things are CORRECT.
Landlords manage the property... absolute liars... no care whatsoever for the tenants. Winter 2010/11 saw temperatures of -16c... heating was broken... took TWO WEEKS to get someone to fix it. Plumbers were available, but they waited 2 weeks to get the cheapest job done. Two weeks of the house temperature being about 5 degrees. One small electric radiator supplied by Landlord.
2011 Gas appliances left switched off due to disrepair for 7 months during the summer because "it's summer"... no interest in the LAW stating that all gas appliances must be in working order.
2011 outside septic tank not compliant with H&S regulations. Currently being investigated by Vale of White Horse Council.
Landlords Simon and Gemma Hartwright are utterly horrible people who will do nothing to improve the property unless forced by legal action.
House broken into March 2010 because of utterly woeful security arrangements... told by landlords that this was "unfortunate"... no apology, no security improvement, simply did not CARE.
Another typical Oxfordshire Landlord/Letting Agent combination - Tenants are nothing but cattle, there to be profited from. Absolutely disgusting all round.
Was told by the letting agent to stop making their job difficult by telling potential tenants the truth of my experiences there. Laughable./&display=popup&link=http://www.allagents.co.uk/review/18003/&redirect_uri=http://www.allagents.co.uk/review/18003/ "Share on your Facebook Wall"){kind=logo}
 and we had to fight to get that back too.
-It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done.
The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done.
When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area./&display=popup&link=http://www.allagents.co.uk/review/17891/&redirect_uri=http://www.allagents.co.uk/review/17891/ "Share on your Facebook Wall"){kind=logo}
, moved in with bathroom taps not working which took them 2 weeks to send anyone out to have a look at, and did not inform the water company we had moved in when they assured us they had. Generally quite rude on the phone as well.
What do we pay them money for?!?!/&display=popup&link=http://www.allagents.co.uk/review/16890/&redirect_uri=http://www.allagents.co.uk/review/16890/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Absolutely rubbish! I've been in my place for nearly 2 years now and I'm still waiting for things to be sorted. When I moved in I signed a form to say I was happy to have builders in to cap off the chimney in my first week...this still hasn't been done, resulting in black mold in the living room which has already caused me some health problems. I had bronchitis last year and called the maintenance office to chase the situation up explaining that I'd been very unwell and had this mould in the house. They said that a company had been given the go ahead to start work on the chimney and they would chase it up; 12 months later I'm still waiting and the mould isn't getting any better.
Twice I've had to have someone out to repair my boiler; the first time was a faulty timer and didn't have any heating; the second was a few weeks ago and the boiler was leaking alot! It took them 4 days to get someone out and they didn't even have the courtesy to call me and arrange a time that was suitable for me but instead just passed my number on to the plumber who turned up at my house at 7pm wondering where I was! So I then had to drop what I was doing and get home!
There is a "garden" with this property but it's more like a pile of rubble with a bit of soil over the top, shards of glass and plastic sticking up, not very safe at all; and alot of dog mess from the previous tennants. Considering their stringent inventory checklist and supposed high standards of cleaning upon vacating this place was a state when I moved in. It hadn't been cleaned at all.
I wrote to my landlord (who's quite a nice guy actually) regarding having my cat at the house. He said he was fine with it providing I pay an extra pet deposit of £100 and have the carpets cleaned when we move out. I thought that was pretty reasonable. So when my partner moved in he brought our cat with him and a week later he was infested with fleas!! My cat has never had fleas in his life. I was finding them everywhere and had to bomb the house and treat my cat quite aggressively with flea spray etc. I wasn't happy and I spoke to the landlord about it; he said the previous tennants had a dog but clearly didn't clean the house properly. (He had a lot of trouble with the previous tennants as they wrecked the house entirely apparently).
Then there's the case with having no arial. I thought the arial would be fairly standard but when I went outside to check I noticed that the original arial had been ripped clean from the wall and there was a satelite arial instead, no problem as I had a spare sky box I could connect. But we had a storm this september and it's damaged the satelite and we have since had no TV and are waiting for someone to fit a new digital arial for us. Having heard nothing from M&co since our inspection 7 weeks ago we decided to call them and they told us that the man doing the arial has been given the go ahead but that they would chase it up. Still nothing!
and finally, in the summer we gutted the garden with some help from my partners dad, and we cut away all the ivy on the back garden wall which divides the property from the alleyway. After doing this we discovered that the wall was so dangerous there were holes in it big enough to fit my arms through! My patners dad said he would come down for a weekend and knock the whole thing down and relay it all with a good foundation for £500. It's taken till now for the estate agents to discuss it and give him the go ahead to do this. That wall is a hazard so you'd think they'd want to get it sorted before someone gets seriously injured!
It's a real shame the estate agents let this place down because our landlord is quite reasonable and the house is quite nice despite it's problems./&display=popup&link=http://www.allagents.co.uk/review/16704/&redirect_uri=http://www.allagents.co.uk/review/16704/ "Share on your Facebook Wall"){kind=logo}
. It took them 10 days to even send someone to look at it, and 16 days and counting for anyone to come and fix it.
All the while this was going on i was being plagued with phone calls about renewing my contract (for £85). It seems fine for them to chase you for money, but utterly impossible to get them to do anything constructive for you.
After all this i've decided to move out, and they're trying to charge me £45 for a reference to my new agents and £80 to "Check out".
I've paid my rent on time, every month and caused no troube for them. Which they've rewarded us for with various seemingly made up fees and an inexcusable period of time without the basic neccessities.
Absolute scumbags. Avoid at all costs./&display=popup&link=http://www.allagents.co.uk/review/16469/&redirect_uri=http://www.allagents.co.uk/review/16469/ "Share on your Facebook Wall"){kind=logo}
 they do not want to know. You have been warned about dealing with this office, going somewhere else is HIGHLY advised!!!!/&display=popup&link=http://www.allagents.co.uk/review/15462/&redirect_uri=http://www.allagents.co.uk/review/15462/ "Share on your Facebook Wall"){kind=logo}
l. I got the feeling they didn't care. 2ndly i got locked outside the flat and they refused to give me a spare key. granted i didnt have any ID or money for the deposit. however, the Manager did come down to talk to me (Tall blonde hair, did not catch his name) he was absolutely awful to speak to. It felt like he was blaming me for other people that have either lost keys or been locked out, he was not a nice man at all.... very offensive, in your face, nasty and upsetting. If you expect to have to communicate with these people as a business dont! (pissup in a brewery) go to LMP! i am just awaiting the next issue to crop up, ive only been here for a month!/&display=popup&link=http://www.allagents.co.uk/review/21817/&redirect_uri=http://www.allagents.co.uk/review/21817/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Absolutely awful!!! We stayed in the property for a year and experienced multiple problems, including a persistent damp problem throughout the property, our boiler suffering a complete malfunction on three separate occasions and many other, albeit slightly less serious issues. Each time we contacted the office we were told that we would be "contacted shortly" by a member of their maintenance team - who apparently don't have a phone so you can never speak to them directly. Neither me nor my house-mate were ever called back, and to make things worse when we eventually called the office back to chase the issue, we were told that they were completely unaware of the problem!?! On two occasions I was told contractors had been booked to attend the property which later turned out to be a lie - the guy was simply lying to me to shut me up. We were also charged a £45 fee to have an external company carry out an inventory with us when we moved out - this turned out to be one of their employees as opposed to an external company who told us everything was fine before later lying about it and trying to charge us an extra £40 cleaning bill for a dusty lampshade (rich, considering the place was filthy when we moved in). In short they are unfriendly, unhelpful and completely unprofessional, avoid at all costs and tell everyone you know to do the same!/&display=popup&link=http://www.allagents.co.uk/review/13042/&redirect_uri=http://www.allagents.co.uk/review/13042/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We are going through a nightmare. We came day before yesterday to Aberdeen and now we practically have nowhere to live. The flat we were given is a hole with bugs, fungus, mold and drafts penetrating the place. We were advised to "wipe the walls with domestos and leave the flat during the weekend to air it". They did not even offer any substitute place to stay (fortunately we got a room for a week to stay, otherwise we'd have to spend the night under a bridge or somewhere). They lied about the flat on their webpage, they lied in our faces that there is no mold or fungus or bugs making us feel like idiots, left to our own devices.
We are first year students from abroad at Gordon University and we don't really know what to do. We sent a letter of complaint today, and we're planning to go to the police, city council, anywhere. If you know what we could do or you could help us in any way we would be very grateful!!/&display=popup&link=http://www.allagents.co.uk/review/12701/&redirect_uri=http://www.allagents.co.uk/review/12701/ "Share on your Facebook Wall"){kind=logo}
wont allow you to rent from them without a garantor sometimes even if you are on a high income you may still need one as sometimes although a landlord may say you dont your circamstances when entered in to a credit search could suggest they ask you to provide one so best option is to proberly try to get one arranged or be sure you know some one prepared to be one for you overal i was very angry with them a week ago and may well have gave them a rating of 1 but now i would give that rating solely to the person that was fired as the main boss at the branch restored my faith totaly in them this week i would give the overall branch a 5 and i could clearly see that he was very angry at the way one of his employers had conducted themselves and couldnt apolagise more im only human though and still felt simpathy for the employee (that has been sacked) even though i was told he deserved it as they have three weeks worth of cock ups he made basicaly to sort through so i am pleased to say that it is obvoius they deal with and take complaits very seriously not like some people on these reviews here have said about the other branches have put the answer yes to using again as i would if i diodnt need a garantor to rent as i do not know anybody who fits the criteria to be one for me thankyou bye/&display=popup&link=http://www.allagents.co.uk/review/12316/&redirect_uri=http://www.allagents.co.uk/review/12316/ "Share on your Facebook Wall"){kind=logo}
. I have periodic reports with things like 'small mark on floor', which bear no resemblance to the state I received it back in. Rude and aggressive and if you want to leave them, you need to pay them for the privilege. Use at your peril.../&display=popup&link=http://www.allagents.co.uk/review/11953/&redirect_uri=http://www.allagents.co.uk/review/11953/ "Share on your Facebook Wall"){kind=logo}
 so we reported it to Martin & Co. who told us to repair it. Luckily we had a service centre just down the road but the repair man informed us it would be a lost cause to fix it. We passed on the info to the letting agency, got no response and waited until our floors got so dirty that we had to call the landlord directly. He told us to buy a new vacuum and gave us the money back 2 days later saying in the future we should contact him directly for any queries and avoid phoning the agency...
So you see, I have a lot of reasons for disrecommending the agency. Others I know have had troubles too but I'll let them write their own reviews./&display=popup&link=http://www.allagents.co.uk/review/11263/&redirect_uri=http://www.allagents.co.uk/review/11263/ "Share on your Facebook Wall"){kind=logo}
 Obviously know nothing about time management, arrange meetings for people to visit and then don’t show (locksmith), so your left with the bill and then act ‘shocked in the morning) when you query this.
All in all a horrible letting agency!!!!!!!!!!!!!!!!!!!!!!!!!/&display=popup&link=http://www.allagents.co.uk/review/11147/&redirect_uri=http://www.allagents.co.uk/review/11147/ "Share on your Facebook Wall"){kind=logo}
, what was I prepared to offer to settle! obviously I said nothing but more fool me as they falsified evidence.
Martin and Co refused to be impartial completely backing an illegal and immoral landlord without proper investigation. We were model tenants, in fact the flat was left in better condition when we found it so I am now going to try and recoup my deposit by billing for maintainance, and taking the matter to court./&display=popup&link=http://www.allagents.co.uk/review/10765/&redirect_uri=http://www.allagents.co.uk/review/10765/ "Share on your Facebook Wall"){kind=logo}
 the day before the tenant was not in and we was unable to view the property.
Shambolic!!! We took a morning off work to make us available for the viewing. They said they will call us back for a different day to view the property.... No call!!!
Apauling service! Terrible communication!/&display=popup&link=http://www.allagents.co.uk/review/9909/&redirect_uri=http://www.allagents.co.uk/review/9909/ "Share on your Facebook Wall"){kind=logo}
 so we had to reschedule everything (days off work & rental van). Then when we moved in, we had a problem with our appliances which took them 2 months to sort out after numerous emails and phone calls, the only reason they sorted it is because we threatened to send them the bills for the washing we had to do ourselves. We also had a huge leak coming in through the ceiling which they were totally uninterested in, we ended up taking pictures and trying to sort it ourselves.
Then came the hassle of moving out, they arranged viewings without asking us, telling us the night before (not giving 24hrs notice which was in the contract) which we then told them were inconvenient. They asked us to leave the keys which I also told them was inconvenient as we worked shifts.
They were the most unhelpful rude bunch of people and I can honestly say the only person I spoke to in the whole year that was helpful was Matt. He was great and done loads to help the viewings/move go smoothly!
Advice to anyone in Manchester: Do not use them!!!/&display=popup&link=http://www.allagents.co.uk/review/9847/&redirect_uri=http://www.allagents.co.uk/review/9847/ "Share on your Facebook Wall"){kind=logo}
 Leaving a property dirty after a tenancy is acceptable.
b) Expecting all of the deposit back regardless of anything found on the inventory check out.
Well done Nic, Sanjay & the team at Coventry and keep up the good work./&display=popup&link=http://www.allagents.co.uk/review/9729/&redirect_uri=http://www.allagents.co.uk/review/9729/ "Share on your Facebook Wall"){kind=logo}
 the second inspection was fine and there was a huge improvement in the order in which I was keeping the flat! Which I find rather strange since it was exactly the same as it had been the previous month.
Have just received my check out inventory back, disputing every detail on it, I didn’t pay as much attention to the check in inventory as I should have as in my naivety I didn’t realise just how much of a rip of merchant letting agents/landlords can be with regards to deposits! Being accused of damaging items which (unfortunately for the landlord) I can prove were damaged before I set foot in the property but Martin and Co are set on backing him up, which in my opinion tells you what sort of company they are.
Best advice, stay well clear! And if you do end up taking a flat with them take photos of everything in the flat, even the slightest little mark as they will come back to you and charge you a ridiculous fee for it./&display=popup&link=http://www.allagents.co.uk/review/9561/&redirect_uri=http://www.allagents.co.uk/review/9561/ "Share on your Facebook Wall"){kind=logo}
 and I have never been treated so badly. They looked at me like a peice of scum, when I probably earn more than anyone in thier office. I would never use them again. Its cost me £160 and I have nothing to show for it.
Arrogant and do not understand the vital relationship of a tenant and landlord./&display=popup&link=http://www.allagents.co.uk/review/9350/&redirect_uri=http://www.allagents.co.uk/review/9350/ "Share on your Facebook Wall"){kind=logo}
 finally they took a note - one week later a man came round to fix the window - considering this we are ground floor and stood outside I could gain entry to the property they seemed in no hurry to help us, and were unapologetic about forgetting about the issue.
There have been many other issues since then (although I have to be a little careful naming them as I am still stuck with these jokers)
AVOID: These people seem incapable of calling back, taking notes or any positive action without constant chasing./&display=popup&link=http://www.allagents.co.uk/review/8983/&redirect_uri=http://www.allagents.co.uk/review/8983/ "Share on your Facebook Wall"){kind=logo}
 I called the landlord and he said because Martin and Co we so useless that I should go directly through him.
They also forget to leave an emergency number to call at the weekends. They also have no-one from outside the company to check the house afterwards - they always check it themselves - therefore it's their opinion if you get your deposit back, and obviously you don't - they deducted /&display=popup&link=http://www.allagents.co.uk/review/8241/&redirect_uri=http://www.allagents.co.uk/review/8241/ "Share on your Facebook Wall"){kind=logo}
 contacting the landlord direct as this is classed by them as being grossly unprofessional. Even local CAB say they have a bad reputation. Don't use this company - they are rogues who display no compassion for their tenants. They should be removed from the list of estate agents and investigated. Ruthless company who seem to train their staff to actively fill empty properties and then provide absolutely nothing else. My advice? Boycott them - they deserve nothing less!/&display=popup&link=http://www.allagents.co.uk/review/8233/&redirect_uri=http://www.allagents.co.uk/review/8233/ "Share on your Facebook Wall"){kind=logo}
 have been doing a phenomenal job in letting and looking after my property.
I can admit that having previously been a landlord, tenant and home owner, my personal experiences with estate agents were not favourable. In fact, when it comes to estate agents, I am may be the most cynical person ever!! However, I must say that Martin & Co Aldershot certainly have (so far) bucked the trend, and for that I am very grateful to them.
Their business model is obviously different to other estate agents I've previously dealt with and instructing Martin & Co to handle the letting of our home was one of the best decisions we've made and I wish them every success in the future. They are always polite, highly professional and get my property let quickly. I would though rally recommend them. /&display=popup&link=http://www.allagents.co.uk/review/8244/&redirect_uri=http://www.allagents.co.uk/review/8244/ "Share on your Facebook Wall"){kind=logo}
 to anyone. As an estate agent they leave everything to be desired. Stay clear if possible./&display=popup&link=http://www.allagents.co.uk/review/8060/&redirect_uri=http://www.allagents.co.uk/review/8060/ "Share on your Facebook Wall"){kind=logo}
 into leaving my previous estate agent saying that he had proffessioanl tennants moving in, don't go with him, he is a con man
[[EDIT ORIGINAL END]]
My estate agent actually swore at me on the phone from Martin and Co. He was totally unproffessional. Persuaded me into leaving my previous estate agent saying that he had proffessioanl tenants moving in which wasn't the case. Don't go with him./&display=popup&link=http://www.allagents.co.uk/review/7410/&redirect_uri=http://www.allagents.co.uk/review/7410/ "Share on your Facebook Wall"){kind=logo}
, not done any proper checks as they had promised, made next to no effort to get good tenants in (anyone will do), and once the deal is done, they do nothing. No work will be done. They take their percentage happily, but if anything needs done, forget about it. Absolute charlatans. Not sure if any of the others locally are any better. My advice is to look after your own business and cut the leaches out of the loop./&display=popup&link=http://www.allagents.co.uk/review/7035/&redirect_uri=http://www.allagents.co.uk/review/7035/ "Share on your Facebook Wall"){kind=logo}
 It seems that they are very good at getting someone in the property so they can start making some money, then they lose interest (can anyone see a pattern here?!)
Firstly, they lied about what they'd spent my money on (they said funds from the first month's rent were retained for the inventory, however they were actually spent on work following the gas safety check) - fair enough it needed doing, but how am I supposed to trust them when they can't get their facts straight?! To make things worse, I only discovered the error when I had to chase them to send me statements detailing the rent finances!
Secondly, I am paying them to manage the tenancy, however the tenants had to add me on facebook and message me personally as it seems Mong & Co aren't responding to them either... I was concerned to find that they'd only given my tenants one set of keys when they moved in, however their paperwork said they'd given them two - making me think that a set had gone missing!
To top things off - I've only had one month of full rent and my tenants have been in for five months! They keep magically finding things to spend the rent on, most recently replacing two taps in the bathroom - for which they wanted to charge me /&display=popup&link=http://www.allagents.co.uk/review/6835/&redirect_uri=http://www.allagents.co.uk/review/6835/ "Share on your Facebook Wall"){kind=logo}
 are paying them for a service and they should treat us as customers.
Reading some of the other reviews, it might be a good idea after moving out of a property that you have taken the time to clean, to take photo's to prove it is clean - or a video might be an even better idea./&display=popup&link=http://www.allagents.co.uk/review/6734/&redirect_uri=http://www.allagents.co.uk/review/6734/ "Share on your Facebook Wall"){kind=logo}
, cheap quality carpet (almost like a sack).
But even then, before vacating we cleaned the house with very good condition. Only there is a small iron mark (4 inch) on one of the room and not completely burned, just turned the color.
For this, he is refused to pay back our deposit and he wants to replace the entire carpet.
The boiler was not completely working at all for the last 2 months and he was not servicing. That is the reason I gave the notice to vacate the house.
Is there is a any way to put him in court and ask for compenstation providing poor quality house & get my deposit back as well.
Anyone suggestion is appreciated./&display=popup&link=http://www.allagents.co.uk/review/6097/&redirect_uri=http://www.allagents.co.uk/review/6097/ "Share on your Facebook Wall"){kind=logo}
 managed to get replacement oven but then we paid for it out the deposit when we moved out of course because of the supposedly horrible mess we had left behind...
The staff in Martin & Co are smarmy, patronising and just plain rude. After we moved out we had a dispute with them over the deposit and arranged to go down and see the manager who confirmed the meeting time. So we took time out to go to the office only to be told that he wasn't there and wouldn't meet us.
Don't give them your business, you'll be sorry for it, Martin & Co do the absolute minimum at maximum charge and stress. It's not worth it./&display=popup&link=http://www.allagents.co.uk/review/4053/&redirect_uri=http://www.allagents.co.uk/review/4053/ "Share on your Facebook Wall"){kind=logo}
 needed, informed them at start of tenacny, informed again at 6 months review. almost 11 months has passed, only did one repair.... the heating has not been dealt with.
NEVER AGAIN - expects to lose despoit but looking into some actions./&display=popup&link=http://www.allagents.co.uk/review/3841/&redirect_uri=http://www.allagents.co.uk/review/3841/ "Share on your Facebook Wall"){kind=logo}
. It takes them an age to actually undertake repairs. When I moved in the inventory might as well have been carried out by a blind man it was so inaccurate, and the telephone line which they promised was there didn't exist at all. The list of issues with them goes on and on.../&display=popup&link=http://www.allagents.co.uk/review/2878/&redirect_uri=http://www.allagents.co.uk/review/2878/ "Share on your Facebook Wall"){kind=logo}
.
If I find I have any problems with them after I move in, any correspondence will be sent through a lawyer, and as soon as my six month contract is up, I will be moving to a new property.
They are rude and arrogant and seem to to their utmost to be unhelpful.
I cannot possibly recommend more strongly not using this estate agent./&display=popup&link=http://www.allagents.co.uk/review/2838/&redirect_uri=http://www.allagents.co.uk/review/2838/ "Share on your Facebook Wall"){kind=logo}
 and have no clear explanation as to what these fees are for other than "Share on your Facebook Wall"){kind=logo}
 we had issues with getting money off them, we rang Rochdale and are told Bolton Branch are dealing with payment? you ring Bolton and are told it will be sorted, check your account... nothing. Variety of reasons are given as to why we have'nt recieved our money and assured it will be sorted next month, ie it will be paid to M and Co on one date and within 7 days it will be in our account. They are so frustrating and one staff member in particular in Rochdale is very rude, talk down to you etc etc, its almost like they forget your paying them for a service..We will not use these again or recommend and have a very sour taste after using them/&display=popup&link=http://www.allagents.co.uk/review/2786/&redirect_uri=http://www.allagents.co.uk/review/2786/ "Share on your Facebook Wall"){kind=logo}
. We decided not to go for the flat then.. after that ignored our email when we asked for our deposit back. They were friendly at the beginning but later it was very disappointing./&display=popup&link=http://www.allagents.co.uk/review/2366/&redirect_uri=http://www.allagents.co.uk/review/2366/ "Share on your Facebook Wall"){kind=logo}
Fees, fees, fees.
The service is terrible. Communication is non-existant as they never return your calls or emails.
They attempt to charge you for everything, even the landlord inventry checks before you move in.
They never fix things, we were without hotwater for two weeks because they refused to pay up for a decent engineer to rectify problems.
Most things never get fixed but they'll still point them out during your check out inspection.
They make it very difficult and unsettling when you attempt to leave and you spend alot of time having to run around getting things done yourself.
Martin & Co are unpleasant and unprofessional./&display=popup&link=http://www.allagents.co.uk/review/1713/&redirect_uri=http://www.allagents.co.uk/review/1713/ "Share on your Facebook Wall"){kind=logo}
 to look after my mum and family and gave them 3 weeks notice. They refused to understand and charged me and extra 2 weeks off my deposit (which is not normally allowed) without telling me and they refuse to back on their decision. Also, I had to pay a 'check out fee' which was used to pay for a 3rd party to review the flat and produce a inventory. This was never done and we never saw nor signed anything. I raised this issue with them around 10 times over the course of they year and the mystery inventory was never produced. Once we moved out they used this inventory to check the flat! I never even got to see it!
Don't ever use martin and co - they just look out for themselves and steal money off hard working students!! A joke /&display=popup&link=http://www.allagents.co.uk/review/1608/&redirect_uri=http://www.allagents.co.uk/review/1608/ "Share on your Facebook Wall"){kind=logo}
 The haven't tried to move out and get their deposit yet
2) They only act friendly to lure you into their money grabbing trap, once they have you thats it
3) The property they are in just doesnt have any problems... yet
4) They dealt with someone who had just started working for them and hasn't had chance to turned to the dark side yet.
5) It wasn't actually martin and co, it must have been mountain and co, or something very close./&display=popup&link=http://www.allagents.co.uk/review/1086/&redirect_uri=http://www.allagents.co.uk/review/1086/ "Share on your Facebook Wall"){kind=logo}
 as a letting agency is very poor. They seem to work very short days and have long lunch breaks, so it is difficult to get through on the telephone. When I did get through, they always told me it was somebody else I needed to speak to who was always busy, out of the office or on the telephone, and that they would phone back (which of course they never did).
The property I rented was repossessed by the mortgage company due to a breach of mortgage conditions by the landlord. I received very little help from Martin and Co. on this matter and felt they didn't consider it seriously. After receiving a rigorous credit check to become a tenant I wonder whether they do the same with their landlords? When informing them about the eviction by bailiffs I'd been threatened with, I was informed that they had seen many of these kinds of letters before!/&display=popup&link=http://www.allagents.co.uk/review/18/&redirect_uri=http://www.allagents.co.uk/review/18/ "Share on your Facebook Wall"){kind=logo}
