Martin & Co

Customer Reviews  (Page 1 of 5)

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1. 

   A 2-star review by 'halfseveninfrance' 1/2/2012

   Branch:

   44 Piccadilly

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want to know!

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2. 

   A 1-star review by 'Stanley' 25/1/2012

   Branch:

   8-10 West St Helen Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Agent lied about valid gas safety certificate. Was told there was one, but upon inspection it was found to be incomplete, and therefore not valid. When approached about this the agents pleaded ignorance... sorry, but it is your legal obligation to ensure these things are CORRECT.

   Landlords manage the property... absolute liars... no care whatsoever for the tenants. Winter 2010/11 saw temperatures of -16c... heating was broken... took TWO WEEKS to get someone to fix it. Plumbers were available, but they waited 2 weeks to get the cheapest job done. Two weeks of the house temperature... (read more)
   

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3. 

   A 1-star review by 'Allie' 23/1/2012

   Branch:

   33 The Forum North Hykeham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Our experience with Martin & Co Lincoln has been terrible since the word go.
   -When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded.
   -When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time.
   -When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak... (read more)
   

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4. 

   A 5-star review by 'Tigi' 23/1/2012

   Branch:

   93 New Road Side Horsforth

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very happy with the service received from Horsforth, Leeds branch. Even though my flat is not managed by Martin&Co and I only had to deal with them at the initial stage, they have been very professional and answered any questions I had prior to me signing the contract. Fast, efficient, friendly- very different to some other agencies in Leeds I've had to deal with in past. Would definitely use again!

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5. 1
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   A 1-star review by 'Wonderchick' 22/1/2012

   Branch:

   11 North Hill

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I have found with this company to be very rude & wasn't worried about helping at all. I had emailed quite a few times to view a property but no one replyed so in the end rang & got told by a very rudely spoken woman that somebody will call me back & never did get a call back & did try a couple more emails because really liked the property so ended up going with another agent that was happy to help

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6. 3
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   A 1-star review by 'Sue De Bohun' 18/1/2012

   Branch:

   22 New Bridge Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Not the best agent in the town, the manager has attitude and the office is very disorganised. Would never use again. I have several properties in Cornwall and would look to use another agent.

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7. 

   A 1-star review by 'unhappy :(' 26/12/2011

   Branch:

   46 Bridge Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Let down on every occasion! - Tried to change our move in date with out telling us, added £1.50 to payments for card fees with out even telling us or mentioning that - just assumed that was fine, took our deposit with no mention of the fees we will be charged (which there are an unexpectedly large amount of), moved in with bathroom taps not working which took them 2 weeks to send anyone out to have a look at, and did not inform the water company we had moved in when they assured us they had. Generally quite rude on the phone as well.

   What do we pay them money for?!?!

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8. 2
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   A 1-star review by 'no progress' 21/12/2011

   Branch:

   217 Nantwich Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolutely rubbish! I've been in my place for nearly 2 years now and I'm still waiting for things to be sorted. When I moved in I signed a form to say I was happy to have builders in to cap off the chimney in my first week...this still hasn't been done, resulting in black mold in the living room which has already caused me some health problems. I had bronchitis last year and called the maintenance office to chase the situation up explaining that I'd been very unwell and had this mould in the house. They said that a company had been given the go ahead to start work on the chimney and they... (read more)
   

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9. 

   A 1-star review by 'Whoop' 14/12/2011

   Branch:

   8 Bridge Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolutely terrible. Not even the slightest attempt at customer service. Rude, uncooperative and argumentative staff.

   So far we've been a month without central heating (In november/december). It took them 10 days to even send someone to look at it, and 16 days and counting for anyone to come and fix it.

   All the while this was going on i was being plagued with phone calls about renewing my contract (for £85). It seems fine for them to chase you for money, but utterly impossible to get them to do anything constructive for you.

   After all this i've decided to move out, and they're trying to charge me £45 for a reference to my new agents and £80 to "Check out".

   I've paid my rent on time, every month and caused no troube for them. Which they've rewarded us for with various seemingly made up fees and an inexcusable period of time without the basic neccessities.

   Absolute scumbags. Avoid at all costs.

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10. 

    A 1-star review by 'Brassed off' 9/12/2011

    Branch:

    217 Nantwich Road

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Didn't give proper advice regarding do's and don'ts for renting out as beginners.
    Moved in tenant with unsuitable guarantor, didn't tell us, or show references, just said she had one. I have to chase them to find out if the rent is in on time, which it never is.
    Phone calls are a nightmare - never get back with answers in a suitable timescale. E-mails are ignored for 2 or 3 days. I don't get answers to urgent questions. The tenant is a nightmare - for me as a landlord, and for the neighbours around her, but they are not interested.
    Still take the management fees though before passing the rest of the rent on, when it does arrive.
    After all the problems I am having with them, and the tenant they installed through bad information, when I told them I was going to have her evicited they asked if I'd like them to find me a new tenant and continue to manage the property.

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1. 

   A 1-star review by 'very very unhappy' 21/11/2011

   Branch:

   171 Eastney Road Southsea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   B and S are absolutely awful agents, took our money, gave it to our awful landlady and once she tried to keep our deposit they were no help at all despite promising to move heaven and earth to help us! luckily for us we detailed and photographed EVERYTHING!!! this went to a tribunal and we got 90 percent of our money back. There are some despicable landlord/ladys out there so be aware, these agents at the burgess hill office WILL NOT HELP YOU if you have any problems, REMEMBER THEY WORK FOR THE LANDLORD,NOT YOU, once they have had your deposit (ie their fee) they do not want to know. You have been warned about dealing with this office, going somewhere else is HIGHLY advised!!!!

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2. 

   A 1-star review by 'Disgruntled about Truro' 8/11/2011

   Branch:

   22 New Bridge Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Its hard to know where to start to be honest but in a nutshell the Manageress in there is one of the rudest individuals ever with an attitude not for the faint hearted.
   She is obnoxious and needs bringing donw a peg or two by anyone facing her.
   Under no circumstances does she deserve a job in the capacity she is in and how she got there ill never know.
   There is one lady who has been very polite called Pam but other than that the best thing for the Manageress to be doing is signing on to a personality course of the lost and found dept............Avoid at all costs!!

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3. 

   A 1-star review by 'Ron' 1/11/2011

   Branch:

   171 Eastney Road Southsea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   We recently gave up a property which we rented from this agent. Every 6 months we had to pay them £75 to renew our contract. We came to an agreement with the landlady and she told the agent to let us have our deposit back. But the agent is refusing to do this but Martin wants 140.00 from the deposit revenue lost for not renewing our contract for another 6 months.

   This is the very worst agent I have dealt with, steer clear of them by a mile. And they can be pretty rude to you on the phone.

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4. 1
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   A 1-star review by 'Angry Tenant' 28/10/2011

   Branch:

   10 Whitehall Crescent

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Renters beware! Sign your contract and kiss goodbye to your deposit. Exaggerated cleaning and damage reports. Extortionate costs which do not reflect real life situation. Rude abbrassive staff. Bias contractor costs. Need I go on! Rent at your perril!

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5. 

   A 1-star review by 'Mr B' 6/10/2011

   Branch:

   33 Liverpool Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Useless, yet I suppose that can be said for most Estate Agents. Prepare to lose a lot of time and money.

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6. 

   A 1-star review by 'MartinNorwichRubish' 5/10/2011

   Branch:

   1 Charing Cross

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Renter beware!!! Do not use this Rental Agent under any circumstance.
   Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced.

   They are rude, unprofessional and just make rules up. They expect a house that has been lived in for a year to be returned in a better condition than when it was first rented. No allowance for fair wear and tear is made and they do all they can to keep your deposit.

   The inventory system is a total joke they just add things. They accused us of installing an extra smoke alarm. Just crazy, why on earth would we do that. In fact the list of remedial action need stretched to two pages, and there was at least ten items on the list that were like it when we moved in.

   Overall a dreadful experience. Dreadfull agents. Incompetent staff. Rude amatures. No regulation. An absolute free for all. DO NOT USE!!!!!

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7. 

   A 1-star review by 'Mr Jones' 4/10/2011

   Branch:

   57 Friar Lane

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   They are the stereotype of the letting agencies and they do things in a stringent bureaucratic way, absolutely no flexibility and not in favour of the tenants! They always over-complicate everything every step of the way. When you need to speak to their agency, you have to make sure that you dial the right number, find the specific department and contact the specific person. No one else would bother to speak to you. It seems everyone is in charge of a tiny area of the job a normal estate agent could easily handle. It's a pain to be with them! Avoid!

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8. 

   A 2-star review by 'Disappointed' 3/10/2011

   Branch:

   21 Whitley Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Unfortunately I had a similar experience to other reviewers with Martin and co. The property 'management' by Martin and co. simply did not happen, they were idle with respect to problems with the property for over a year in almost every instance. They deliberately misled us over several issues, and we were fully aware of their dishonesty through direct contact with our landlord. And yet from the looks of things, we got off pretty lightly.

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9. 

   A 1-star review by 'shaun' 26/9/2011

   Branch:

   33 Liverpool Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolutely awful!!! We stayed in the property for a year and experienced multiple problems, including a persistent damp problem throughout the property, our boiler suffering a complete malfunction on three separate occasions and many other, albeit slightly less serious issues. Each time we contacted the office we were told that we would be "contacted shortly" by a member of their maintenance team - who apparently don't have a phone so you can never speak to them directly. Neither me nor my house-mate were ever called back, and to make things worse when we eventually called the... (read more)
   

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10. 

    A 1-star review by 'desperate students' 11/9/2011

    Branch:

    123-125 Rosemount Place

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    We are going through a nightmare. We came day before yesterday to Aberdeen and now we practically have nowhere to live. The flat we were given is a hole with bugs, fungus, mold and drafts penetrating the place. We were advised to "wipe the walls with domestos and leave the flat during the weekend to air it". They did not even offer any substitute place to stay (fortunately we got a room for a week to stay, otherwise we'd have to spend the night under a bridge or somewhere). They lied about the flat on their webpage, they lied in our faces that there is no mold or fungus or bugs making us feel like idiots, left to our own devices.
    We are first year students from abroad at Gordon University and we don't really know what to do. We sent a letter of complaint today, and we're planning to go to the police, city council, anywhere. If you know what we could do or you could help us in any way we would be very grateful!!

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1. 

   A 1-star review by 'deeply_disgruntled' 31/8/2011

   Branch:

   105 New Union Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Hope you are sitting comfortably as this is going to take a while. The first issue being that before we moved in we asked if they would remove some of the beds as we did not require them but specifically asked them to keep one of the doubles. On carrying out the moving in inventory we discovered all the beds had been removed and flagged this up immediately. It took ages for them to action this and the person I was dealing with seemed only to be contactable by email. The situation came to a head when I was emailed to say the landlord was happy to bring the bed back but this would incur costs... (read more)
   

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2. 

   A 5-star review by 'babycat96' 26/8/2011

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   well i will not go in to detail about the complaint i had with them as that is private between me and the manager sorry i will say that sometimes what happens e.g,at the viewing the is not the main mans fault as they do try hard to employ reliable good workers but some people dont always turn out to be as profesional as they seem if you write a written complaint to them if your not happy and give them the chance to defend there selves Martin and co in wolverhampton are friendly polite and keep in touch they also took my complaimt very serious and delt with it promtly and profesionaly and... (read more)
   

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3. 

   A 1-star review by 'JEH' 13/8/2011

   Branch:

   136A London Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Awful. Put the tenants from hell in the property, including a rottweiler (it's a first floor flat, sorry neighbours!). I have periodic reports with things like 'small mark on floor', which bear no resemblance to the state I received it back in. Rude and aggressive and if you want to leave them, you need to pay them for the privilege. Use at your peril...

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4. 

   A 1-star review by 'Rapidnuance' 4/8/2011

   Branch:

   74 Queen Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   As many others here that have reviewed Martin
   & Co it seems rude arrogant attitude is of high standard with these estate agents. We were tenants for 3 years and in the 3 years at renewal time we asked them to find us another place to let as we were unhappy with our current abode. Usually they get back to us with nothing or something entirelly not what we need. Since they were not managing the property them couldnt care less if you wanted info out of them. It was when we had enough of the property and we found a better place through another agency when the rudeness cranked up to... (read more)
   

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5. 

   A 1-star review by 'Char' 25/7/2011

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   The way I was spoken to on the phone today by the lettings team at the Banbury office was disgusting. The woman I spoke to was rude, unhelpful and extremely patronising. For a future customer I was spoken to in a manner that made me feel that I was not good enough to rent with them, I'm sure they are putting many of their other future customers off by acting in this manner. No sooner the agent found out that myself and my partner are not currently in full time employment we were shunned away. I am going to be a student nurse in September and the Martin & Co website states they rent to students, apparently this is not the case ! I think Martin & Co need to seriously consider sending their employees at the Banbury office on a customer service course !

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6. 

   A 1-star review by 'Dissatisfied' 18/7/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I will never rent from Martin & Co. ever again and would not recommend them even to my worst enemy. The standards of customer service at the Stirling branch are unprofessional at the very least. I never liked the way we were spoken to on the phone or at the office. Just because we're students doesn't mean we deserve to be treated worse than any other tenant - we still pay the rent!
   We had numerous complaints to make throughout the year such as a leaking roof that we were told ''has been a problem for a while but doesn't seem to be particularly serious''. They only realised the... (read more)
   

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7. 

   A 5-star review by 'JamesG' 18/7/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Have recently moved to Martin & Co Harlow office from another local agent and I can only say good things about them. They immediately arranged viewings on the property and it was soon re-let with the new tenant moving in just 3 days after the old tenant moved out. They have kept very good communication throughout the process and have acted in a very professional manner. I would definitely recommend them.

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8. 

   A 1-star review by 'Merf' 13/7/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Lovely experience up until the day we moved in, appalled, they just don’t seem to care at all about their tenants, they are obviously understaffed which seems to be a problem, take forever to answer queries and sort out major problems with the house (Still waiting on queries from June to be sorted!!!!!) Obviously know nothing about time management, arrange meetings for people to visit and then don’t show (locksmith), so your left with the bill and then act ‘shocked in the morning) when you query this.

   All in all a horrible letting agency!!!!!!!!!!!!!!!!!!!!!!!!!

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9. 

   A 1-star review by 'Zed' 10/7/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The most dispicable customer service i have ever endured. Our heating system has been faulty since we moved in over a year and half ago, i have been told by numerous workman who have come out to look at it that the whole system needs replacing, however no action from martin & co. The heating system completely failed about 3 months ago, and yet after countless phone calls and messages, still no response. In the contract their is written that they consider no heating as an emergency. What kind of emergency response times are they working by?? If they ran the ambulance service, then the population would be in trouble. I would never recommend this company even to my worst enemy, they are a bunch of lazy, clueless and imcompentent muppets, which is why i have dubbed them Muppets & Co as oppose to Martin & Co....

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10. 

    A 1-star review by 'lestat' 24/6/2011

    Branch:

    Lancaster

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I will add to the obvious growing list of ongoing complaints against this company. They are awful, and unbelievably were awarded \'best letting large chain\', which then gives no hope for the rest as they must be worse. We disputed our deposit when leaving our flat as one of five in a building against a obviously dodgy landlord who was trying to resell the supply of electricty. Despite our best efforts our deposit has currently been taken, as the DPS were provided with \'photographic evidence\' of the meters in our building. This is despite affirming evidence from everyone in the... (read more)
    

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