Martin and Co
based on 173 ratings. This website contains 168 user reviews of Martin and Co.
Agent Information
Martin and Co
Description of Martin and Co is currently unavailable.
Offices / Branches
- Aberdeen - 123-125 Rosemount Place, Rosemount,
- Aberdeen - 123 Rosemount Place, Rosemount,
- Ashford - 2 Middle Row, Kent
- Bath - 7 Palomino Place, Westbury,
- Bath - 1 Cleveland Terrace, Avon
- Belfast - 225 Woodstock Road, County Antrim
- Birmingham - 24 Birmingham Road, Sutton Coldfield,
- Birmingham - 73 Alcester Road South, West Midlands
- Birmingham - 53 Lower Gungate, Tamworth,
- Bournemouth - 43 High Street, Ringwood,
- Bournemouth - Parkland Place, Hampshire
- Bournemouth - 117 Commercial Road, Parkstone,
- Bournemouth - 182 Old Christchurch Road, Hampshire
- Bournemouth - 8 Trinity 161 Old Christchurch Road, Hampshire
- Bournemouth - 4 Fridays Court High Street, Ringwood,
- Bournemouth - 39-41 Old Milton Road, Hampshire
- Bradford - 103 Saltaire Road, West Yorkshire
- Brighton - 32 Church Road, Hove,
- Brighton - Suite 3.7 Dolphin House 2-5 Manchester Street, Brighton and Hove
- Brighton - The Sorting House Clifton Road, Littlehampton,
- Brighton - 29 South Street, Eastbourne,
- Brighton - 133 Edward Street, Brighton and Hove
- Bristol - 8 Regent Street, Kingswood,
- Bromley - 282 High Street, Greater London
- Cambridge - 191 Mill Road, Cambridgeshire
- Canterbury - 130 Sandgate Road, Folkestone,
- Canterbury - 23 Watling Street, Kent ,
- Cardiff - 20 Church Street, Merthyr Tydfil,
- Cardiff - Albany Road, Cardiff County
- Cardiff - 10 The Globe Centre Albany Road, Cardiff County
- Chelmsford - 15 Duke Street, Essex
- Chelmsford - 15 Duke Street, Essex
- Chelmsford - 1 Adams House, Harlow,
- Chester - Ellesmere Port, Ellesmere Port,
- Colchester - 11 North Hill, Essex
- Coventry - 105 New Union Street, West Midlands
- Crewe - 30 Hospital Street, Nantwich,
- Crewe - 64 Hospital Street, Nantwich,
- Crewe - 217 Nantwich Road, Staffordshire
- Croydon - 5 Godstone Road, Caterham,
- Croydon - 145 Brighton Road, Greater London
- Croydon - 145 Brighton Road, Greater London
- Croydon - 145 Brighton Road, Greater London
- Dartford - 7 Manor Road, Gravesend,
- Derby - 15 Abbey Street, Derbyshire
- Doncaster - 3 Fraser House, South Yorkshire
- Dorchester - 2 St Thomas Street, Weymouth,
- Dorchester - 2 St. Thomas Street, Weymouth,
- Dudley - Penny Farthing Arcade, West Midlands
- Dundee - 10 Whitehall Crescent, Dundee City
- Edinburgh - 93 South Bridge Street, West Lothian,
- Edinburgh - 19A Queensferry Street, City of Edinburgh
- Enfield - 6 Southbury Road, Greater London
- Exeter - 16 South Street, Devon
- Falkirk - 13-15 Upper Craigs, Stirling,
- Glasgow - 186 Kilmarnock Road, Shawlands,
- Glasgow - 172 Woodlands Road, Lanarkshire
- Gloucester - 53 Castle Street, Cirencester,
- Gloucester - 20 Worcester Street, Gloucestershire
- Gloucester - 39 Castle Street, Cirencester,
- Gloucester - 33 Rodney Drive, Cheltenham,
- Guildford - 7 High Street, Camberley,
- Guildford - 12 East Street, Farnham,
- Guildford - Fides House 10 Chertsey Road , Woking,
- Guildford - 173 Victoria Road, Aldershot,
- Guildford - 59A Quarry Street, Surrey
- Guildford - 12 The Broadway, Woking,
- Harrogate - 5 Raglan Street, North Yorkshire
- Harrow - 38 Victoria Road, Hillingdon,
- Hemel Hempstead - 29 High Street, High Wycombe,
- Huddersfield - 7 St Peters Street, Yorkshire
- Huddersfield - 7 St. Peters Street, West Yorkshire
- Hull - 18 Dyer Lane, Beverley,
- Ilford - Caxton House Old Station Road, Essex,
- Ipswich - 28 Angel Hill, Bury St. Edmunds,
- Ipswich - 19B Great Colman Street, Suffolk
- Ipswich - 28 Angel Hill, Bury St. Edmunds,
- Ipswich - 28 Angel Hill, Bury St. Edmunds,
- Ipswich - 28 Crescent House Angel Hill, Bury St. Edmunds,
- Kilmarnock - 24 Parkhouse Street, Ayr,
- Kingston Upon Thames - 49 High Street, Walton-on-Thames,
- Kingston Upon Thames - 46 Victoria Road Surbiton, Kingston upon Thames,
- Kingston Upon Thames - 10 North Street, Leatherhead,
- Kirkcaldy - 93 St. Clair Street, Fife
- Kirkcaldy - 32 Chalmers Street, Dunfermline,
- Kirkcaldy - 27 Bonnygate, Cupar,
- Lancaster - 4 China Street, Lancashire
- Leamington Spa - 31 Regent Grove, Warwickshire
- Leeds - 93 New Road Side Horsforth, Yorkshire
- Leeds - 4 Lidgett Lane Garforth, Yorkshire
- Leeds - 13 Bridge End, West Yorkshire
- Leicester - 60A Queens Road, Leicestershire
- Leicester - 162 Narborough Road, Leicestershire
- Leicester - 94 Castle Street, Hinckley,
- Leicester - 18 High Street, Coalville,
- Lincoln - 33 The Forum North Hykeham, Lincolnshire
- Liverpool - 58 Allerton Road, Merseyside
- London - Worlds End Studios 132-134 Lots Road Chelsea, Kensington and Chelsea,
- London - 67 Essex Road, Islington,
- London - 4 Sutherland Avenue Maida Vale, Maida Vale,
- London - 2 Eaton Gate, Greater London
- London - Mabledon Place, Greater London
- London - 137 Balham Hill, Wandsworth,
- London - 36-37 High Street, Ealing,
- London - 106 Tooley Street, Southwark,
- London - 132-134 Lots Road, Kensington and Chelsea,
- London - 71-73 West Ham Lane, Newham,
- London - 106 Tooley Street, Southwark,
- London - 13A High Street Wanstead, Redbridge,
- London - 179 Merton Road, Wimbledon,
- Manchester - 84 Bury Old Road, Whitefield,
- Manchester - 33 Liverpool Road, Greater Manchester
- Manchester - 432 Barlow Moor Road, Chorlton,
- Medway - 67 High Street, Chatham,
- Medway - 23 Pudding Lane, Maidstone,
- Medway - Starnes Court off Union Street, Maidstone,
- Milton Keynes - Norfolk House 78 Saxon Gate West, Buckinghamshire
- Milton Keynes - 56 St. Loyes Street, Bedford,
- Milton Keynes - 80b Saxon Gate West, Buckinghamshire
- Motherwell - 81 Cadzow Street, Hamilton,
- Motherwell - 83 Cadzow Street, Hamilton,
- Motherwell - 69 Graham Street, Airdrie,
- Newcastle upon Tyne - 6a Ashburton Road, Tyne and Wear
- Newcastle upon Tyne - 66 Park View, Whitley Bay,
- Newcastle upon Tyne - 309 Salters Road, Newcastle Upon Tyne,
- Newport - 11 Station Street, Newport County
- Newport - 223 High Street, Blackwood,
- Northampton - 8 Bridge Street, Northamptonshire
- Norwich - 10 Cavalry Ride, Norfolk
- Norwich - 1 Charing Cross, Norfolk
- Nottingham - 57 Friar Lane, Nottinghamshire
- Nottingham - 2-4 Lombard Street, Newark,
- Nottingham - Trent Bridge Buildings, Nottinghamshire
- Nottingham - 18 Market Place, Grantham,
- Nottingham - 4A Market Street, Mansfield,
- Nottingham - 82 High Street, Abbots Langley,
- Oldham - 15B Cheetham Street, Rochdale,
- Oxford - 38 High Street, Banbury,
- Oxford - 8-10 West St Helen Street, Abingdon,
- Oxford - 63 High Street, Witney,
- Oxford - 31 Woodins Way, Oxfordshire
- Paisley - 9 Canal Street, Renfrewshire
- Peterborough - 9A St. Marys Street, Stamford,
- Portsmouth - 40 Aldwick Road, Bognor Regis,
- Portsmouth - 171 Eastney Road Southsea, Hampshire
- Portsmouth - 4 Grove Road South, Hampshire
- Portsmouth - 12 Southgate, Chichester,
- Portsmouth - 17 North Cross Street, Gosport,
- Preston - 12 Lune Street, Lancashire
- Reading - 16 London Street, Basingstoke,
- Reading - 16 Bridge Street, Oxfordshire
- Reading - 21 Whitley Street , Berkshire
- Reading - Abbey House Grenville Place, Bracknell,
- Redhill - 3-4 Keymer Road, Burgess Hill,
- Redhill - 28 Sussex Road, Haywards Heath,
- Redhill - 3 Brittingham House, Crawley,
- Redhill - 3 Keymer Road , Burgess Hill,
- Redhill - 29 Church Street, Reigate,
- Redhill - 53-55 Gatwick Road, Crawley,
- Redhill - 20 Dovers Green Road, Reigate,
- Romford - 215A North Street, Greater London
- Romford - 215A North Street, Greater London
- Rugby - 18 Church Street, Warwickshire
- Salisbury - 60 Castle Street, Wiltshire
- Salisbury - 29 London Street, Andover,
- Sheffield - 77 Low Pavement, Chesterfield,
- Sheffield - 51 Middlewood Road, South Yorkshire
- Sheffield - 5A Worry Goose Lane, Rotherham,
- Sheffield - 11 Ryton Street, Worksop,
- Shrewsbury - 40 St Johns Hill, Shropshire
- Slough - 74 Queen Street, Maidenhead,
- Slough - 46 High Street, Buckinghamshire
- Slough - 46-48 High Street, Buckinghamshire
- Southampton - 23 Portsmouth Road, Hampshire
- Southampton - 29a Portsmouth Road Woolston, Hampshire
- Southampton - Palamos House 66-67 High Street, Lymington,
- Southend on Sea - 136A London Road, Essex
- St. Albans - 92 London Road, Hertfordshire
- St. Albans - 8 Howardsgate, Welwyn Garden City,
- Staines - 137 High Street, Middlesex
- Stockport - 21 Church Street, Macclesfield,
- Stockport - 129 Heaton Moor Road Heaton Moor, Greater Manchester
- Stoke on Trent - 44 Piccadilly, Stoke-on-Trent
- Stoke on Trent - 4 Eastgate Street, Stafford,
- Stoke on Trent - 56 High Street, Biddulph,
- Sutton - 32 Stonecot Hill, Greater London
- Swindon - 7 Market Place, Chippenham,
- Swindon - 23A Devizes Road Old Town , Gloucestershire
- Swindon - 108 Commercial Road, Gloucestershire
- Taunton - 46 Bridge Street, Somerset
- Telford - 5 Market Square, Wellington,
- Tonbridge - 91-93 London Road Southborough, Tunbridge Wells,
- Tonbridge - 94C High Street, Uckfield,
- Tonbridge - 11 Vale Road, Tunbridge Wells,
- Tonbridge - Unit 12 St Julians Underriver, Sevenoaks,
- Tonbridge - Northdown House, Kent
- Tonbridge - reigate@martinco.com, Kent
- Truro - 22 New Bridge Street, Cornwall
- Twickenham - 11 Albany Parade Brentford, Hounslow,
- Twickenham - 11 Albany Parade, Hounslow,
- Twickenham - 56 The Green, Richmond upon Thames,
- Twickenham - 56 The Green Twickenham, Richmond upon Thames,
- Warrington - 119 Albert Road, Widnes,
- Wolverhampton - 85 Darlington Street, wolverhampton,
- Worcester - 45 Foregate Street, Hereford and Worcester
- Worthing - 82 Teville Road, West Sussex
- Worthing - 10 Strand Parade The Strand Goring-by-Sea, West Sussex
- York - 1 Vine Street, Yorkshire
- York - 29 The Village, North Yorkshire
- View All Branches
- Update Agent details
Martin and Co has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Martin and Co, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 6)
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by 'Turtle' 20/5/2012
- Branch:
- 123-125 Rosemount Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I leased a property from Martin & Co in Aberdeen and I was far from impressed.
When I took up lease I found out the flat had not been cleaned properly and the kitchen was filthy with food deposits and grease everywhere. The washing machine didn't work, nobody knew how heating worked either, shower broken etc etc. I repeatedly emailed them, which were all ignored. Phone calls not much better. If they learned to communicate things would be much better.
Was this review helpful? Yes
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by 'bigmissnaughty' 15/5/2012
- Branch:
- 57 Friar Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented for a year through Martin and Co with constant problems. We began with an excellent contract agreement and thought we'd been really lucky. The promise to put fitted curtains in our flat turned into the biggest ordeal EVER. We ended up waiting over 3 months for the curtains and constantly had to pop into the branch to ask what was going on! Whent he "curtains" were finally fitted they were fitted with blinds - similar to those you find in an office - but this was a penthouse apartment! When moving out time came the amount of money paid to move out early was insane (£250)... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'Mr. Sanders' 14/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sam Cooper
- Experience:
- Would you use the agent again? Yes
Martin and Co. were very professional and helpful when assisting in my rental of a new flat. They responded to Email and telephone contact promptly and made a special effort to assist in facilitating my move at short notice after a previous arrangement (with another agent) fell through. Overall I couldnt fault my experience with Martin & Co. A helpful and friendly team.
Was this review helpful? Yes
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1
person found
this helpful.
by 'D.Patel' 12/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Martin and co were extremely efficient and reliable, with a fantastic response to both phone and email. They managed to find us a tenant quickly, and at times went above and beyond that expected to help us resolve a few difficult issues that came up. Would definitely recommend.
Was this review helpful? Yes
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1
person found
this helpful.
by 'small landlord' 10/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
All I can say is that I had a property on the Borough Road to let with Field & Son for about 6 weeks and nothing at all happened; after an enquiry with this lot I had a short tenancy offered in a matter of days, which I accepted, and during that tenure they managed to find a long-term tenant, so the property has now been occupied uninterruptedly for almost a year. All enquiries are dealt by them usually within the day and I always deal with the same two people. So far, quite good.
Was this review helpful? Yes
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by 'very disappointed of Coventry' 10/5/2012
- Branch:
- 105 New Union Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented with Martin and Co for 2 years. The bathroom hot tap stopped working in June, we contacted them immediately, several times. They sent someone out, he promised a whole new bathroom as it was falling apart (avocado suite suggests it had a good life!) Nothing happened. Eventually we gave up and moved out 9 months later, tap still not fixed. They want £200 of our deposit for cleaning. We cleaned the house completely before moving out. Luckily i took photos and have witnesses. It is in dispute. Martin and Co have a very bad reputation amongst people I have spoken to in Coventry. I should have listened!
Was this review helpful? Yes
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2
people found
this helpful.
by 'Tim White' 10/5/2012
- Branch:
- 106 Tooley Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sam Cooper
- Experience:
- Would you use the agent again? Yes
This is a fanatstic company.
I am extremly happy with the very strong customers service and excellent managment.
I would definatly recommendWas this review helpful? Yes
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by 'Jenkins' 3/5/2012
- Branch:
- 33 Liverpool Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was provided with an excellent service when I rented through Martin & co, no issues what so ever. Polite, friendly not like most agents who just want money.
I would use them again if I moved back to Manchester, highly recommended.Was this review helpful? Yes
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2
people found
this helpful.
by 'Burp' 21/4/2012
- Branch:
- 84 Bury Old Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst landlords I've ever dealt with. Never resolved a *single* problem, even when to do with issues as serious as water leaks, mould, or broken boilers. Increased the rent year-on-year after hiking it by £100/month AFTER we had signed the papers and paid the deposit, claiming that 'the website was wrong'. Attempted to keep 100% of our deposit by lying to the Deposit Protection Scheme. Will do a good job of shmoozing you when you first view the property, but once your contract is signed they want nothing to do with you, unless it's to do with squeezing more money out of you. The Google... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Fed up' 14/4/2012
- Branch:
- 1 Vine Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I don't know where to start. Clearly we doubt the phrase 'customer service' is on their list of don'ts when they train their staff if they even train them at all, other than to tell them that the bottom line is profit maximisation for as little effort as possible. It was not clear to us that the things which would normally be included in a 10% management fee are charged as extras and other things which were supposed to be done were not done until they were reminded of them (eg gas certificate, periodic inspections, inventory). A detailed inventory had been prepared and provided by us but they... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'John' 11/4/2012
- Branch:
- 22 New Bridge Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having used several agents in Cornwall over the past few years, I discovered Martin and Co, and what a breath of fresh air! The Manageress there didn't attempt to give us the normal agent patter, but simply listened to what I wanted and gave several options for ensuring I received great value.
For once I felt like I was in the hands of a professional who understood the business well, but more importantly understood what the customer wanted. When it came to completing the documents, she made sure everything was well laid out and clear. The company are offering some really useful services at great value, and without the small print! But not only the Manageress genuinely wanted to ensure I was happy with everything.
Well done Martin and co - and the Manageress who helped me so much with her knowledge and professional attitude. I am sure we will see this name more and more, and I for one will be putting all my properties their way.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Disgusted_Tenant' 2/4/2012
- Branch:
- 84 Bury Old Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dayna Hyman
- Staff Member
- Caroline O'Dea
- Experience:
- Would you use the agent again? No
My experience with Martin and Co initially began reasonably well with a viewing of a well presented property I soon made an offer on and will be leaving in the near future. As such the process was relatively painless until I was handed a few additional documents to sign, one in particular detailing that a person signing may not remain at the property beyond the agreed tenancy period without an agreement between themselves and Martin and Co. Another document detailing that they would attach the exact details of the scheme into which my deposit would/had been placed. Information legally... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'keith' 23/3/2012
- Branch:
- 217 Nantwich Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Its was our first year in letting our house , we expected a letting agency to look after & check references etc on any prospective tennants, we ended up with the tennant from hell, she has'nt paid the full rental for 6 months & all martins have done is phone her to say she owes her rent, they never advised us to contact housing benefit office and get payment made directly to us and now her tennancy has ended they seem to do nothing in getting her out.
I wonder why we ever agreed to martins & co to look after the property because they have done zero work apart from collect there commission each month from us!Was this review helpful? Yes
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1
person found
this helpful.
by 'Eddie' 23/3/2012
- Branch:
- 20 Church Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sam Zalewski
- Staff Member
- Emma Donnelly
- Experience:
- Would you use the agent again? Yes
This Office has been excellent through my time as a tenant. They have sorted everything out and made sure that all maintenance issues were dealt with promptly and that all the documents and information I needed was given to me before I moved in. I would recommend Martin & Co (Merthyr Tydfil) to all my friends and family. They are a friendly staff and are always willing to help out in any way possible.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Nick' 20/3/2012
- Branch:
- 15 Duke Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex
From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had a serious lack of knowledge regarding the property Martin and Co were advertising. During the viewing I said "the main reception area was dark and there was a lack of natural sunlight due to the small window", the girl replied "its OK if you turn on all the lights" this was in... (read more)Was this review helpful? Yes
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4
people found
this helpful.
by 'tilly' 12/3/2012
- Branch:
- 136A London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
uk number one letting agent, i think and know not.
i would say the workers and Southend are thick do not know what they were doing and let people live in poo (a nicer word), no knowledge of regulatons on what has to be considered when letting out a property.
Thick and lazy!!!as long as they get there money they do not care.
I tell everyone not to use this agent as a landlord and tenant, it will just cause stress and health probs. i have meet two other ex-tenants of this thick lazy agent and they were not happy with them.
UK number one letting agent - never
Was this review helpful? Yes
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5
people found
this helpful.
by 'Darrum' 8/3/2012
- Branch:
- Albany Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a new carpet for the living room on 03/02/12 (landlady was under the impression this was happening too from our conversation).
I am still waiting.
They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this.
I replied in e-mail to amend the inventory and have had no reply. About 2 weeks later I went into the office to... (read more)Was this review helpful? Yes
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by 'david' 7/3/2012
- Branch:
- 1 Cleveland Terrace
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When something breaks up in the property, It took at least more than 2 weeks to come and repair it. Sometimes they do not come and a lot of hidden cost when trying to get my deposits back. I had really terrible experiences in Bath. Compared to other agencies in bath, it is rubbish. If you choose this agency you will regret it for life.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Jo' 24/2/2012
- Branch:
- 217 Nantwich Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have recently moved out of a property with Martin and Co. The house was cleaned top to bottom, hoovered, cleaned the carpet (hiring a cleaning machine) and re painted the kitchen.
When I received my check out form, they stated how it wasn’t cleaned, the oven door was dirty, the carpets hadn’t been hoovered and that a door hinge was broken and the entire door had to be replaced.
The oven glass door CAN NOT BE REMOVED and was cleaned in side and out. If I cant get in-between the panes of glass what do they expect me to do?
The door hinge was broken….We noticed the day WE MOVED IN. When I called Martin and Co to notify them, they adv me not to worry. Clearly this hadn’t been noted down any where when I called.I believed that Martin and Co were a friendly, trustworthy company!! Clearly they are out for what they can get and I am absolutely disgusted with them! I have spoken to my solicitor about the issue and I will be making any one that will listen aware of how atrocious this company really is!!!
Was this review helpful? Yes
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2
people found
this helpful.
by 'Hillary' 21/2/2012
- Branch:
- 84 Bury Old Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- any any
- Experience:
- Would you use the agent again? Yes
As an oversea's Landlord I can only give this Martin & Co office the highest praise. After speaking with Mr Hyman the Owner I knew I was dealing with someone who knows what they are talking about. Great local knowledge of the market place and left me feeling reassured that my property was in good hands. I have dealt with most of the other local agents in Prestwich and Whitefield and never felt comfortable with the advice and service they gave me. All I can say is this Martin & Co Whitefield office gets my top marks for service, advisce and managing my properties. Highly recommend any landlord to deal with Mr Hyman and his experienced staff.
Was this review helpful? Yes
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8
people found
this helpful.
by 'Denwong' 17/2/2012
- Branch:
- 57 Friar Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ricky Fraser-Benwell
- Experience:
- Would you use the agent again? No
To sum things up: Martin & Co Nottingham is
- hideous in contract terms
- irreponsible in making unfulfilled promises
- unresponsive to service calls
- appalling in customer services.We rented a flat in Nottingham, and found on the first day of our arrival having a broken boiler. Since we knew the previous tenants, we realized that the boiler had been broken for a couple of months without being fixed prior to their move-out. We expected them to have fixed it in the generous time in between tenancies, but they never did so. After reporting to them, the first thing they did was ask... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Fuzzy' 16/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The agents are unacceptably slow to respond to communications leaving urgent maintenace work outstanding for days and often weeks. I had to consistently chase all aspects of the work. The agents acted in a management capacity but consistently blamed landlord for all delays, but didn't have the courtesy to keep us informed. Agents inappropriately discussed our issues with our next of kin contacts when we were unable to take their calls. When challenged with this breach of confidentiality the response was "it's not a big deal".
The staff respond defensively to complaints and made no attempt to resolve the issues only to apportion blame. Communications boarder on rude when their "authority" is challenged. These agents clearly do not understand that they are dependant on tenants to stay in business and show no respect for the fact that they are operating in open market.
Agent is more concerned with extracting fees from tenants than providing a quality service. I would not consider any property let by this agents in the future.
Was this review helpful? Yes
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3
people found
this helpful.
by 'no more renting' 14/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The service from this 'company' was absolutely terrible, the flat was rented unfurnished but had various problems on arrival:
The carpet was lumpy, broken door handles, no door handles, chipped paint work throughout, all toilet seats were broken and mould in the shower.
The lumpy carpet was re-fitted after multiple phone calls to agents a week after the move in date, meaning that no substantial furniture could be put in until the carpet was fixed.
During the 6 month tenancy other than the phone calls from myself to the agents to complain about the existing problems no other communication... (read more)Was this review helpful? Yes
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1
person found
this helpful.
by 'alex' 12/2/2012
- Services:
- Lettings (as a Tenant)
- Staff Member
- any any
- Experience:
- Would you use the agent again? No
Shocking expectation to put up with unuasable and broken items in our flat, dozens of requests made to fix an extractor fan which is broken causing the flat to become damp. In a so-called 'managed property'- joke. Apparently have to get the landlady's dad to come and fix it because presumably she is too tight to pay for a professional. Left quite impolite messages saying they are doing something about it- just not fixing it!would NOT use again.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Don't go there!!' 11/2/2012
- Branch:
- 21 Whitley Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Simon Thompson
- Staff Member
- Palmer ??
- Experience:
- Would you use the agent again? No
As soon as we signed the contract, it all went down hill! Martin &Co took no responsibility for the property. We didn't have an up to date Gas Safe certificate. When eventually the gas man did attend the property - he deemed the flu from the boiler unsafe and condemned the bedroom window shut. We then had problems with ventilation & damp. We since had had to get Environmental Health involved.
Lights in the kitchen where a fire hazard - They couldn't care less! All they could say was they couldn't get hod of the landlord who was supposed to be managing the property.
Our contract stipulated our deposit wound be sent to the Tenancy Deposit Scheme - Instead it was sent to the Landlord who took nearly 2 months to get the money back following our departure!!!! - What is the point of the TDS??? - They didn't seem bothered!!
Trying to contact anyone in the office is a joke & they will happily sit there and fob you off, until to leave!!Beware!!
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by 'halfseveninfrance' 1/2/2012
- Branch:
- 44 Piccadilly
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want to know!
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by 'Stanley' 25/1/2012
- Branch:
- 8-10 West St Helen Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Agent lied about valid gas safety certificate. Was told there was one, but upon inspection it was found to be incomplete, and therefore not valid. When approached about this the agents pleaded ignorance... sorry, but it is your legal obligation to ensure these things are CORRECT.
Landlords manage the property... absolute liars... no care whatsoever for the tenants. Winter 2010/11 saw temperatures of -16c... heating was broken... took TWO WEEKS to get someone to fix it. Plumbers were available, but they waited 2 weeks to get the cheapest job done. Two weeks of the house temperature... (read more)
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4
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by 'Allie' 23/1/2012
- Branch:
- 33 The Forum North Hykeham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Our experience with Martin & Co Lincoln has been terrible since the word go.
-When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded.
-When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time.
-When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak... (read more)Was this review helpful? Yes
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by 'Tigi' 23/1/2012
- Branch:
- 93 New Road Side Horsforth
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very happy with the service received from Horsforth, Leeds branch. Even though my flat is not managed by Martin&Co and I only had to deal with them at the initial stage, they have been very professional and answered any questions I had prior to me signing the contract. Fast, efficient, friendly- very different to some other agencies in Leeds I've had to deal with in past. Would definitely use again!
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by 'Wonderchick' 22/1/2012
- Branch:
- 11 North Hill
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I have found with this company to be very rude & wasn't worried about helping at all. I had emailed quite a few times to view a property but no one replyed so in the end rang & got told by a very rudely spoken woman that somebody will call me back & never did get a call back & did try a couple more emails because really liked the property so ended up going with another agent that was happy to help
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We rented for a year through Martin and Co with constant problems. We began with an excellent contract agreement and thought we\'d been really lucky. The promise to put fitted curtains in our flat turned into the biggest ordeal EVER. We ended up waiting over 3 months for the curtains and constantly had to pop into the branch to ask what was going on! Whent he "curtains" were finally fitted they were fitted with blinds - similar to those you find in an office - but this was a penthouse apartment! When moving out time came the amount of money paid to move out early was insane (£250) and then we found new people to move in and take over our contract but Martin and Co wouldn\'t allow them to move in (so they could keep the extra rent money we had to pay ON TOP OF the £250). When finally moving out, the deposit agency we had to go through with Martin and Co was an absolute joke. It resulted in us responded with a 20 page letter and receiving our deposit back, in full!! NEVER EVER AGAIN....if you have any sense PLEASE DO NOT have anything to do with Martin and Co. They will mess you around and take as much money as they can off you!/&display=popup&link=http://www.allagents.co.uk/review/24734/&redirect_uri=http://www.allagents.co.uk/review/24734/ "Share on your Facebook Wall"){kind=logo}
 fell through. Overall I couldnt fault my experience with Martin & Co. A helpful and friendly team./&display=popup&link=http://www.allagents.co.uk/review/24655/&redirect_uri=http://www.allagents.co.uk/review/24655/ "Share on your Facebook Wall"){kind=logo}
 Nothing happened. Eventually we gave up and moved out 9 months later, tap still not fixed. They want £200 of our deposit for cleaning. We cleaned the house completely before moving out. Luckily i took photos and have witnesses. It is in dispute. Martin and Co have a very bad reputation amongst people I have spoken to in Coventry. I should have listened!/&display=popup&link=http://www.allagents.co.uk/review/24488/&redirect_uri=http://www.allagents.co.uk/review/24488/ "Share on your Facebook Wall"){kind=logo}
 despite me leaving the place tidier and cleaner than it was when I moved in. I have since settled in to a new home with new landlords that actually resolve issues, are honest about fees, and deal with me in a friendly and amicable way. I hope to never have to deal with Martin & Co again except to warn my friends and family away.
[[EDIT ORIGINAL END]]
The worst landlords I've ever dealt with. Never resolved a *single* problem, even when to do with issues as serious as water leaks, mould, or broken boilers. Increased the rent year-on-year after hiking it by £100/month AFTER we had signed the papers and paid the deposit, claiming that 'the website was wrong'. Attempted to keep 100% of our deposit by lying to the Deposit Protection Scheme. Will do a good job of shmoozing you when you first view the property, but once your contract is signed they want nothing to do with you, unless it's to do with squeezing more money out of you. The Google reviews of the North Manchester branch tell the whole story. I left an area and a building I liked because I couldn't bear the idea of having to deal with Martin & Co any longer. Avoid at all costs. There are good landlords out there!
** UPDATE APRIL 2012 ** - The DPS unsurprisingly decided in Martin & Co's favour RE: inflated cleaning bills, and as a result I lost 75% of the deposit (although M&C tried for 100%) despite me leaving the place tidier and cleaner than it was when I moved in. I have since settled in to a new home with new landlords that actually resolve issues, are honest about fees, and deal with me in a friendly and amicable way. I hope to never have to deal with Martin & Co again except to warn my friends and family away./&display=popup&link=http://www.allagents.co.uk/review/23409/&redirect_uri=http://www.allagents.co.uk/review/23409/ "Share on your Facebook Wall"){kind=logo}
. A detailed inventory had been prepared and provided by us but they refused to use this as they 'outsourced' the checking in/out process to an outside company! This was charged to us for £80 and £60 respectively and despite several phone calls and emails requesting copies of the report none was ever received. The first tenant they found stopped paying their rent. What a disaster, they said that they could not do anything. When it was clear that the tenant was being paid rent allowance directly we had to tell them that they could apply to have this paid directly. These tenants were also in breach of their agreement by having a dog (more of this later). When the time came for them to finally move out (still owing rent) Martin & co did nothing to help us remove them and even suggested that we let them stay on even though there was no chance of getting the rent. Of course once they did move out Martin & co made sure that they took all their charges from the deposit owed and had cleaning done at inflated cost. There was nowhere near enough deposit to cover the rent owed but they took their money leaving us £500 short!
We were renting a house at the time and our letting agent was appalled when we told them about Martin & co's working methods. Unfortunately as we were in the middle of moving house ourselves and they found another tenant we let them manage the property again and were it not for the fact that we live so far away from the property we would not have gone ahead with them but felt we had no choice. Also, at this stage we were unaware of the state the house had got into, due to their incompetence, as we did not get a chance to visit it and do our own inspection and maintenance as we would have liked.
For the next year maintenance jobs kept coming up to be repaired at inflated prices with the same problems repeated. This rang alarm bells but they fobbed us off saying jobs had been done. When we finally got to see the house when the second tenant left we were appalled. The previous tenant had cracked the bathroom sink (how doesn't bear thinking about) their dog had completely ruined the laminate in the conservatory and chewed the stair carpet, some curtains were filthy and marked. The garden shed was full of rubbish left by the first tenant which we had paid to be removed the year before! At this stage the elusive inventory from the year before was produced with details about these items! Other items were missing, proving that the original inventory had not been checked if it existed at all. Yet, periodic inspection reports had stated that the house was in good order, clean and being looked after. Clearly nothing was ever checked by Martin & co staff and certainly not the maintenance work eg we had just paid for a leaking central heating pipe to be repaired and the plumber had ripped open the boxing around it and just left it, they offered to get someone else to repair this at further cost of course. All the maintenance people we got in (including the plumber who had always done our repairs before) were appalled at the high cost and poor workmanship. Our conclusion is that Martin & co use incompetent contractors or that the contractors know they won't be checked and take advantage. This experience has put us off ever using letting agents again, I know there are good ones out there but we won't take the risk again. My advice is to avoid this one like the plague and check reviews and get other landlord testimonials if you can before signing a contract./&display=popup&link=http://www.allagents.co.uk/review/23158/&redirect_uri=http://www.allagents.co.uk/review/23158/ "Share on your Facebook Wall"){kind=logo}
 and that I could not allow anyone into the property without my presence as some of my possessions are restricted by law and I am bound to ensure their safety and location.
I was forced to paint the situation very obviously to them and remind them that they do not have right of way and that they should have consulted me verbally beforehand rather than approach the matter with the ignorance of assuming that they could behave as they wished and make an appointment with a potential new tenant that they could not in all reasonableness had committed to without my prior involvement, all this despite my offering to make the property available at a later date which would have caused me financial loss due to my working arrangements.
As such I made the prudent steps (ironically on moving in) to ensure that an internal surveillance system was installed, something they seemed to ignore at the time and I would have made use of in the event of them entering the property without my prior agreement.
This behaviour alone is disgusting and not an attitude I have ever experienced from another letting agency or land lord, and I have been renting for over a decade. That was not the end of the sordid affair however as I had made the acquaintance of the landlord during the rental period and had discussed remaining in the property beyond the date of the rental period, an extension if you will.
The landlord had agreed to this verbally and we do share a cordial acquaintance as I have allowed him into the property, he has observed, and commented upon, that I have maintained the property well and has been most glad of this. He was especially helpful when the boiler partially failed and ensured a timely repair.
Not being a landlord I do not know where the power of the letting agent begins and ends but as such I would have expected an agency to discuss with the landlord if an extension would be granted or not and if the landlord consents to such things.
As such they ignored the landlords wishes and denied a single months further extension to my rental period, the landlord had agreed to this and he was forced to inform them (again by e-mail, they don’t appear to like two way conversations) to extend the period, all after they had tried to book a 'checkout' for me. Again without sufficiently informing me of the details (e-mail once again).
That ranks somewhere between utter incompetence and total bare faced arrogance. As such I will never use this dire excuse for a supposedly professional letting agency ever again and urge anyone reading this to severely reconsider any association with this branch, who seem to be obsessed with finances and nothing more.
So to finalise this review you may have noticed I have highlighted e-mail a lot, I have also pointed out the inability of these people to contact a tenant via the contractually specified means of a verbal method. Well in fairness they did call me, once, ever since beginning the tenancy.
The purpose of the phone call as to mention that my rent had not been paid as my original direct debit had expired as I was staying beyond the original length of the tenancy agreement. No problems there I made the payment immediately and had it all tidied up within two hours (bank transfer).
So they know how to contact me, they are legally bound to maintain records of client details and they seem to be able to use them also, when it suits them.
I have also noted that this group has not supplied with me with details of the scheme that my deposit is in either, so in conclusion:
In conclusion I urge all tenants to avoid Martin and Co Whitefield at all costs for illegal practices and total disregard of contract./&display=popup&link=http://www.allagents.co.uk/review/22458/&redirect_uri=http://www.allagents.co.uk/review/22458/ "Share on your Facebook Wall"){kind=logo}
 to all my friends and family. They are a friendly staff and are always willing to help out in any way possible./&display=popup&link=http://www.allagents.co.uk/review/21494/&redirect_uri=http://www.allagents.co.uk/review/21494/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I viewed a property with Martin & Co for a rental property in Chelmer Village, Chelmsford Essex
From the time of the first phone call it was a shocking display of incompetence. Somehow we managed to arrange a viewing despite the very inexperienced young lady not really knowing her job; she had a serious lack of knowledge regarding the property Martin and Co were advertising. During the viewing I said "the main reception area was dark and there was a lack of natural sunlight due to the small window", the girl replied "its OK if you turn on all the lights" this was in the middle of the day! We had only been there about five min before another couple knocked on the door to view the property (obviously double booked) the agent said we should show our-self’s round upstairs so she could also show them the downstairs, we didn't see her again for about 10 Min's. Finally when we went down stairs and stood about while the other couple asked questions, finally we got to speak to her again, she was clueless about everything. Despite her lack of knowledge we were interested in the property and asked her to contact us ASAP to discuss the referencing once she found out the answers to our questions, simple stuff like "when is the property available to move in?". she didn't call back, when I called them back I spoke to someone else who rudely informed me that the property was no longer available. Avoid Martin and Co Chelmsford at all costs, they had no idea how to be professional and were rude and seemed only interested in the sale commission. I can only speak about the staff at Chelmsford and have had no dealings with other branches of Martin & Co/&display=popup&link=http://www.allagents.co.uk/review/22234/&redirect_uri=http://www.allagents.co.uk/review/22234/ "Share on your Facebook Wall"){kind=logo}
, no knowledge of regulatons on what has to be considered when letting out a property.
Thick and lazy!!!
as long as they get there money they do not care.
I tell everyone not to use this agent as a landlord and tenant, it will just cause stress and health probs. i have meet two other ex-tenants of this thick lazy agent and they were not happy with them.
UK number one letting agent - never/&display=popup&link=http://www.allagents.co.uk/review/20618/&redirect_uri=http://www.allagents.co.uk/review/20618/ "Share on your Facebook Wall"){kind=logo}
.
I am still waiting.
They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this.
I replied in e-mail to amend the inventory and have had no reply. About 2 weeks later I went into the office to speak with them as I was told I had the only set of key and I wanted to know what was happening with this carpet. I was told that there was an issue with the landlady and I would be e-mailed and they didnt have time to cut the keys. No e-mail yet and we are a month on. The Gasman tells me my cooker is knackered, disconnects it and shuts of gas by accident. That was 21/02/12. Took until 06/03/12 to get the gas back on and new cooker (flat is gas heated and its been cold). Did get a phonecall that the carpet was ment to be done same day. Get a phone call later to tell me carpet will be done friday (09/03/12 - tomorrow). Turns out that they have a copy of the keys to my flat (why they needed a cut of my keys is confusing). On the brightside thou they are starting to contact customers now thou, on the bad side...they dont know what they are doing/&display=popup&link=http://www.allagents.co.uk/review/20458/&redirect_uri=http://www.allagents.co.uk/review/20458/ "Share on your Facebook Wall"){kind=logo}
 and re painted the kitchen.
When I received my check out form, they stated how it wasn’t cleaned, the oven door was dirty, the carpets hadn’t been hoovered and that a door hinge was broken and the entire door had to be replaced.
The oven glass door CAN NOT BE REMOVED and was cleaned in side and out. If I cant get in-between the panes of glass what do they expect me to do?
The door hinge was broken….We noticed the day WE MOVED IN. When I called Martin and Co to notify them, they adv me not to worry. Clearly this hadn’t been noted down any where when I called.
I believed that Martin and Co were a friendly, trustworthy company!! Clearly they are out for what they can get and I am absolutely disgusted with them! I have spoken to my solicitor about the issue and I will be making any one that will listen aware of how atrocious this company really is!!!/&display=popup&link=http://www.allagents.co.uk/review/19644/&redirect_uri=http://www.allagents.co.uk/review/19644/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=To sum things up: Martin & Co Nottingham is
- hideous in contract terms
- irreponsible in making unfulfilled promises
- unresponsive to service calls
- appalling in customer services.
We rented a flat in Nottingham, and found on the first day of our arrival having a broken boiler. Since we knew the previous tenants, we realized that the boiler had been broken for a couple of months without being fixed prior to their move-out. We expected them to have fixed it in the generous time in between tenancies, but they never did so. After reporting to them, the first thing they did was ask us to sign a "no responsibility and no rent deduction" agreement. It took around two weeks and numerous calls did we manage to do the necessary repairs in a cold British winter. They have no understanding or sympathy on the situation of tenants.
In addition we were told that we can pay on a monthly basis after the first 6 months of tenancy. Once that time is up we were told that we will have to pay a full amount of another 6 months, and if we are to stay shorter than that duration we still have to pay the full half a year. We argued that this is not we have been told by their colleagues. And this is what we have been replied, in exact wordings copied from the email:
Quote from Ricky Fraser-Benwell: "As I’m sure you are aware there is no such thing as a verbal agreement and not legally binding in anyway, shape or form"
...and subsequently denied the existence of his colleague who we have met and talked to in person. As though he vanished in thin air.
Dealing with Martin and Co is like working with Fraudsters, putting your living place at risk. i would sincerely ask everyone from Nottingham to AVOID Martin & Co at all costs./&display=popup&link=http://www.allagents.co.uk/review/19241/&redirect_uri=http://www.allagents.co.uk/review/19241/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=The agents are unacceptably slow to respond to communications leaving urgent maintenace work outstanding for days and often weeks. I had to consistently chase all aspects of the work. The agents acted in a management capacity but consistently blamed landlord for all delays, but didn't have the courtesy to keep us informed. Agents inappropriately discussed our issues with our next of kin contacts when we were unable to take their calls. When challenged with this breach of confidentiality the response was "it's not a big deal".
The staff respond defensively to complaints and made no attempt to resolve the issues only to apportion blame. Communications boarder on rude when their "authority" is challenged. These agents clearly do not understand that they are dependant on tenants to stay in business and show no respect for the fact that they are operating in open market.
Agent is more concerned with extracting fees from tenants than providing a quality service. I would not consider any property let by this agents in the future./&display=popup&link=http://www.allagents.co.uk/review/19187/&redirect_uri=http://www.allagents.co.uk/review/19187/ "Share on your Facebook Wall"){kind=logo}
 the flat was cleaned out, hoovered, bleached and I had even painted over the chipped paint work from previous tenants at my own cost. However after an aggressive phone call from Danny 'property manager' I was told the property was left in a "disgrace" resulting in him reading a list of faults which were nothing more than greatly over exaggerated lies. With reference to the existing broken toilet seats, mouldy shower being "minor faults" and the build up of rain and dirt on the outside of the front door being "a lack of cleanliness". The aggressive, unprofessional manner in which Danny spoke to me feels like no more than a rehearsed, commonly used tactic used so that the deposit, (value to a months rent) does not have to be reimbursed. The situation still continues but DO NOT rent from this company, they seem to have answers for everything and solutions for nothing. Overall a completely unprofessional, money grabbing company./&display=popup&link=http://www.allagents.co.uk/review/19104/&redirect_uri=http://www.allagents.co.uk/review/19104/ "Share on your Facebook Wall"){kind=logo}
 and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want to know!/&display=popup&link=http://www.allagents.co.uk/review/18383/&redirect_uri=http://www.allagents.co.uk/review/18383/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Agent lied about valid gas safety certificate. Was told there was one, but upon inspection it was found to be incomplete, and therefore not valid. When approached about this the agents pleaded ignorance... sorry, but it is your legal obligation to ensure these things are CORRECT.
Landlords manage the property... absolute liars... no care whatsoever for the tenants. Winter 2010/11 saw temperatures of -16c... heating was broken... took TWO WEEKS to get someone to fix it. Plumbers were available, but they waited 2 weeks to get the cheapest job done. Two weeks of the house temperature being about 5 degrees. One small electric radiator supplied by Landlord.
2011 Gas appliances left switched off due to disrepair for 7 months during the summer because "it's summer"... no interest in the LAW stating that all gas appliances must be in working order.
2011 outside septic tank not compliant with H&S regulations. Currently being investigated by Vale of White Horse Council.
Landlords Simon and Gemma Hartwright are utterly horrible people who will do nothing to improve the property unless forced by legal action.
House broken into March 2010 because of utterly woeful security arrangements... told by landlords that this was "unfortunate"... no apology, no security improvement, simply did not CARE.
Another typical Oxfordshire Landlord/Letting Agent combination - Tenants are nothing but cattle, there to be profited from. Absolutely disgusting all round.
Was told by the letting agent to stop making their job difficult by telling potential tenants the truth of my experiences there. Laughable./&display=popup&link=http://www.allagents.co.uk/review/18003/&redirect_uri=http://www.allagents.co.uk/review/18003/ "Share on your Facebook Wall"){kind=logo}
 and we had to fight to get that back too.
-It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done.
The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done.
When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area./&display=popup&link=http://www.allagents.co.uk/review/17891/&redirect_uri=http://www.allagents.co.uk/review/17891/ "Share on your Facebook Wall"){kind=logo}
