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Martin & Co

Agent rating: 2.3 out of 5.0 based on 478 ratings. This website contains 473 user reviews of Martin & Co.

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  • Sales (as a Vendor)8
  • Sales (as a Buyer)1
  • Sales (Prospective customer)3

  • Lettings (as a Landlord)137
  • Lettings (as a Tenant)285
  • Lettings (Prospective customer)40
  • Repair/Property Management0

  • They manage our building1
  • They are our factor1
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing0

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This firm is ranked 10588 out of 12620 in the UK

Overall Customer Rating

2.29 out of 5.00

  • 156 recommend
  • 322 disapprove

...left to get your reviews in for the 2014 Estate & Letting Agent Awards

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Agent Information

A description of Martin & Co is currently unavailable.

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Customer Reviews  (Page 1 of 16)

Page last updated on: 23-Jul-2014 11:19:19

  1. A 5-star review by 'Kim F' 22/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £790
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    I have let my property through Martin & Co for a number of years and have always found their staff to be professional, conscientious and helpful. They have always found reliable and trustworthy tenants and have been prompt when dealing with any maintenance issue. The previous letting agent I used had been incompetent and unprincipled, so I was delighted to move to Martin & Co which offers a great service and peace of mind.

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  2. 1
    person found this
    helpful.

    A 1-star review by 'Ashley' 21/7/2014

    Branch:
    172 Woodlands Road
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    G3 7
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    DO NOT USE THIS LETTING AGENCY. THEY ARE HORRIBLE. They do not care about their customers, they delay helping you with anything unless it puts their job at risk. The cupboard in our kitchen (which we reported to them when we first moved in ONE YEAR ago) still hasn't been fixed. We call about getting out boiler looked at, which they did get someone in to do, but they completely tore our boiler apart and off our wall, then proceeded to tell us they needed an extra part for it. They never came back. Leaving the boiler completely torn out of the wall. On top of not fixing or caring about anything they are super sneaky with getting money out of you. They will do anything, to get a few pounds out of you, and word their contracts perfectly for their benefit. And to top it all off, they boosted out rent twice in 1 year, by another thousand pounds. Save yourself the burden and go with a letting agency that actually knows what they are doing

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  3. A 5-star review by 'Maxine' 21/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG22
    Rent PCM
    £800
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    Martin and Co have managed my property for 3 years and I have only had two weeks down time. When it comes to dealing with the tenant, they take a lot of aggravation out of my life and always give me the option of getting my own contractor in to do a job. If he's not available then the repair gets done quickly. The staff are always helpful and pleasant (even if I'm grumpy!) although a few have disappeared after I had got to know them.

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  4. A 5-star review by 'Basingstoke Landlord' 18/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon, Lindsey Chester
    Postcode
    RG22
    Rent PCM
    £900
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    I have use this company for many years now and have never had any problems . Paul and Viv the owners are always pleasant and are running a first class service in the area.
    Andrew Sheldon and Lindsey Chester the letting and sales team are both OUTSTANDING , They have many years experience in this field , nothing is to much trouble , they give constructive advice and go out of there way to help in anyway they can.
    This company has always provided me with excellent tenants with no issues.
    I can not recommend this company and there services highly enough and will continue to use them in the future

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  5. A 1-star review by 'Jonash' 18/7/2014

    Branch:
    4 Grove Road South
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PO1
    Rent PCM
    £3500
    Fees Fair?
    Yes
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    The worst letting agent I've ever had to deal with. Totally unorganised and very selfish attitude to their business. They are very quick to get things sorted when they are at risk of being out of pocket but are quite happy to sit around and take their time when it's the other way around.

    If you are a student you may well vacate the house during holiday periods. Martin and co use this period to send very urgent letters ordering us to change their account detail else face fines for late payments - this happened on two occasions! Not sure if this was a money making technique or not.

    They... (read more)

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  6. A 5-star review by 'Graham' 16/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £530
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    The Agent is very responsive to tenant's requests and mediates well to ensure no voids. When tenant vacates the property is quickly and successfully remarketed.

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  7. A 4-star review by 'DNL' 15/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG22
    Rent PCM
    £1150
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    Martin and co have acted as our agents for rent for a number of years now. We are more than satisfied with their service which has been carried out with promptness, in response to tenant/landlord queries and efficiency, in arranging subcontractors to carry out repairs. Thank you.

    Comments on the Agents fees

    “WE HAVE ANSWERED \'YES\' BECAUSE ON BALANCE THIS IS MARGINALLY SO. WE WOULD EXPECT A HIGHER INCOME FROM THIS 4 BEDROOM PROPERTY AND WOULD WELCOME MARTIN AND CO. ADVISING WHAT WORKS WE COULD CARRY OUT TO WARRANT A HIGHER YIELD.”


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  8. A 5-star review by 'Jennny E' 14/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG24
    Rent PCM
    £850
    Fees Fair?
    Yes
    Best Price?
    No
    Experience:
    Would you use the agent again? Yes

    Martin and Co have been managing my property for 4 years while I am living in Australia. They have always been prompt in communicating any issues at the property and carrying out any maintenance required, They found me new tenants quickly. Their statements are on time and clear.

    Comments on the Agents fees

    “COMPARABLE”


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  9. A 5-star review by 'Chris H' 14/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £875
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    Martin & co from the beginning, when I was choosing who to let the flat with, through to finding tenants and dealing with all the various issues, have been professional, efficient and above all else pleasant and easy to deal with.
    Issues regarding rates, electricity bills when changing between tenants were sorted after just one phone call or email. Maintenance problems were handled without any worry and I was kept fully informed if quotes for work were required. Finally new tenants were found such that I have had no void period.

    Comments on the Agents fees

    “WELL VERSED WITH CURRENT MARKET.”


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  10. A 5-star review by 'Nigel Richards' 14/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £850
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    Martin & Co Basingstoke have fully managed our two bed apartment for 5 years and I have always found them to be excellent. Property issues are dealt with promptly and efficiently and we have always had excellent tenants. We were so pleased with Martin & Co Basingstoke that we have placed other rentals with their Aldershot office.

    Comments on the Agents fees

    “PAYING 10% FULLY MANAGED. THERE ARE CHEAPER (OFFERED AS LOW AS 7%) BUT RATHER STICK WITH WHAT WORKS!”


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  1. A 5-star review by 'Gareth Ghost' 14/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £1000
    Fees Fair?
    Yes
    Best Price?
    No
    Experience:
    Would you use the agent again? Yes

    We had a positive experience with Martin & Co in Basingstoke. They provided valuable advice before we purchased our first buy to let property and we have been letting it through them since then for the last 4.5 years. We have been perfectly happy with the service which they have provided us. We purchased our second property with their help and have also been letting that out out with Martin & Co as well. Would definitely recommend.

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  2. 1
    person found this
    helpful.

    A 1-star review by 'twinkles221' 14/7/2014

    Branch:
    36-37 High Street
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    W3
    Rent PCM
    £1600
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    I was reluctant to use this agency based on the overwhelming number of negative reviews online. Nevertheless, we found a property that we loved through them, followed our heart and immediately put in an offer. What followed was 3 weeks of limited contact. Despite 20+ phone calls over this period, we were continually given every excuse possible; 'they have just stepped out of the office, they're on the other line, they're just dealing with another customer, we've got the builders in'. Every time we were assured that we would be called back, Not on a single occasion did this occur. Such poor service which has left me, my partner and our 6 month old baby without a home in 2 weeks time. Avoid at all costs,

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  3. A 5-star review by 'shaun roberts' 14/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon
    Postcode
    RG25
    Rent PCM
    £800
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    The service from Andrew and the branch in general was thorough and professional in every respect. As a landlord living overseas they made the whole process simple, and were courteous and patient in factoring in delays caused at my end. I would not hesitate to recommend this branch.

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  4. A 5-star review by 'Sharen' 14/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon
    Postcode
    RG22
    Rent PCM
    £1200
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    We made contact with Martins, after a bad letting management experience with another major letting agent in Basingstoke, who were extraordinarily bad in every way possible. Martins have always been very efficient, they have always communicated any problems that have occurred in a timely manner, and dealt with the problems effectively. All the staff in the office are helpful and very professional, and quick to respond to any queries that I have had. I would certainly recommend them as an agent.

    Comments on the Agents fees

    “FEES ARE GOING MARKET RATE”


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  5. A 5-star review by 'Peter and Jane' 13/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon
    Postcode
    RG21
    Fees Fair?
    Yes
    Best Price?
    No
    Experience:
    Would you use the agent again? Yes

    We are relatively new landlords and have relied very heavily on the advice and guidance that Andrew Sheldon has given us in terms of what property to buy,how to furnish it, likely return and rentability. We have always found him to be approachable and generous with both his time and his advice. We cannot recommend Andrew highly enough, particularly to prospective and new landlords - his experience in the letting business has been invaluable to us and we would not hesitate in recommending him to others.

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  6. A 5-star review by 'Marie' 11/7/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon, Paul Jenner
    Postcode
    RG22
    Rent PCM
    £875
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    We bought our buy to let property about 3 years ago. When we were looking for an agent to let it for us, Martins were so helpful and happy to chat to us and give us lots of advise before we even put the property with them. Everybody in the office is incredibly helpful, especially Andrew, Paul and Viv. They deal quickly with any issues that come up and the property has been let since the day we bought it. I would happily recommend them.

    Comments on the Agents fees

    “THE FEES ARE IN LINE WITH OTHER AGENTS, BUT YOU GET AN EXCELLENT PERSONAL SERVICE FOR THEM.”


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  7. 2
    people found this
    helpful.

    A 5-star review by 'apogee' 8/7/2014

    Branch:
    4 Grove Road South
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PO1
    Rent PCM
    £795
    Fees Fair?
    Yes
    Best Price?
    Yes
    Experience:
    Would you use the agent again? Yes

    I have let property through Martin & Co for many years. Apart from a short difficult period a while ago which has now certainly passed, I have always received a most professional and competent service from them. The current team is no exception - the members are knowledgable and communicate clearly, all are professional, efficient and a pleasure to deal with. This is a quality business!

    Comments on the Agents fees

    “AVERAGE”


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  8. 2
    people found this
    helpful.

    A 1-star review by 'FletcherJA' 8/7/2014

    Branch:
    123-125 Rosemount Place
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    AB15
    Rent PCM
    £1300
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    Very Unimpressed. A dishonest company who refused to clean my rented accommodation on moving in, even though they admit they did not clean it after the previous tenant. On moving out, they persisted to charged for a deep clean at the end, along with accusing me of removing items of furniture from the property to the value of a few hundred pounds. They later found these items....exactly where they were supposed to be on the inventory. I never even signed an ingoing inventory!

    Bottom line, months of hassle, dishonest tactics and frankly illegal.

    However their employees are very friendly. They should probably get a job for a new agency!

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  9. A 1-star review by 'Tony' 7/7/2014

    Branch:
    Campo House, 54 Campo Lane
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    S2
    Rent PCM
    £430
    Fees Fair?
    No
    Best Price?
    No
    Experience:
    Would you use the agent again? No

    Totally incompetent and the worst customer service I've ever encountered!
    I'm not normally the sort of person who feels the need to write reviews of company's I've had experiences with but I'm afraid on this occasion I'd feel guilty not letting prospective tenants / landlords know what they could be getting into if they started dealing with Martin and Co.
    By far the worst firm (not letting agent - but worst firm in general) I've ever had the misfortune of dealing with!
    They never answer the phone - even just to get a viewing on a rental property I was interested in and to give Martin and... (read more)

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  10. 1
    person found this
    helpful.

    A 1-star review by 'Upsetofoxford' 2/7/2014

    Branch:
    31 Woodins Way
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kelly Liversage
    Postcode
    OX2
    Rent PCM
    £1400
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    We own properties and some are let/managed via agents on my behalf. Never before have I come across such vile and rude staff. They are all about getting what they can for the landlord and couldn't care less about the tenant. They don't contact you in a friendly business like way to see that everything is ok for example when the tenancy came up for renewal instead of telephoning or email in a friendly fashion to check if I am going to renew they immediately serve an eviction notice to either pay and renew or get out! Now that might be the best way of dealing with lazy students but not... (read more)

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  1. A 1-star review by 'Natalie Miller-Davis' 30/6/2014

    Branch:
    7 St Peters Street
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    HD3
    Rent PCM
    £425
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    The service I received from Alex and Zak was disgusting to say the least! Firstly I was interested in renting one of their properties in Birkby, when I met Helen at the property she was lovely. I explained my situation which was that I have lived in a rented property in Edgerton for over 2 years and have never been late with my rent. I explained that I work full time at Kirklees college and have done for a number of years. I also explained that I do not have a great credit rating due to my ex husband being served a CCJ which unfortunately affects my rating. I said I can provide a reference... (read more)

    What could Martin & Co do to change your mind??

    “The agent was rude and very judgemental”


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  2. A 1-star review by 'Omer' 30/6/2014

    Branch:
    33 Liverpool Road
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    M16
    Rent PCM
    £650
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    Horrible service. Can't be worse. Very rude staff members. Change their terms without letting u know. Intentionally fabricate inventory to get ur deposit. If u want to live trouble free life, AVOID.

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  3. 5
    people found this
    helpful.

    A 5-star review by 'Luke Folwell' 26/6/2014

    Branch:
    4 Grove Road South
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joleen Moret, John Berry
    Postcode
    PO4
    Rent PCM
    £799
    Fees Fair?
    Yes
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    I moved from my previous letting agents to Martin & Co after receiving a poor service. Martin & Co swiftly arranged for my properties outstanding problems to be quickly rectified, which were neglected by the previous company. Communication between myself and the agent have been excellent, meaning we have developed a trusting working relationship already. I would recommend Martin & Co to any landlord in the Portsmouth and Southsea area.

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  4. 1
    person found this
    helpful.

    A 1-star review by 'Marco' 25/6/2014

    Branch:
    85 Darlington Street
    Services:
    Lettings (as a Tenant)
    Staff Member
    Martin Chander
    Postcode
    WV4
    Rent PCM
    £550
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    o Had to call the office in order to get the feedback for the application process 3 days after application was made as the office didn’t call me back for it.
    o Called the office 4 times prior to signing the contract in order to be informed of time schedule to pick up the keys, sign the contract and inventory and every single time I was given no information and just a promise of a call back that never happened
    o Had to go to the office without an appointment on Monday the 2nd of June at 10:00 as no feedback was given and that was the agreed date of moving.
    o During the contract signing... (read more)

    What could Martin & Co do to change your mind??

    “Better communication return of agent fees as they were plain incompetent at performing their work”


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  5. 1
    person found this
    helpful.

    A 1-star review by 'disappointedtenant' 24/6/2014

    Branch:
    182 Old Christchurch Road
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    BH5
    Rent PCM
    £925
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out.
    We've had to chase for weeks to get money they owe us, still waiting, call them every day. Actually got shouted at on the phone today for asking for an explanation why we are still waiting for the money they owe us. No apology, just get told they'll look and call you back (which they never do).
    Worst customer service I have ever experienced in any industry.
    DO NOT use this agent!!

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  6. A 1-star review by 'Anonymous' 24/6/2014

    Branch:
    16 London Street
    Services:
    Lettings (as a Tenant)
    Staff Member
    Paul Jenner
    Postcode
    RG21
    Rent PCM
    £850
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    We have rented from Martin and Co for over two years now, they have a very lazy approach to repairs and maintenance, recently they have increased our rent, when I spoke to Paul about the lack of maintenance on the property, broken kitchen units, mould growing in the windows, no doors, no fire alarms and broken white goods. He told me that rent increases had nothing to do with maintenance, that they were two separate issues. He has not addressed the maintenance issue, we still have no inside doors, which is worrying in the event of a fire breaking out, my partner has fitted all the fire alarms... (read more)

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  7. A 1-star review by 'Shocked student' 20/6/2014

    Branch:
    7 St. Peters Street
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    HD1
    Rent PCM
    £450
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    Saw a potentially perfect flat online so arranged viewing. Checked on phone students were accepted and was told by Helen that they were, as long as we had guarantors (which we did). The flat was for me and my partner. We viewed it, loved it, told her that and could not have been more positive about it and so we said we'd have it so I asked what do we do next to secure the property? She told me she'd ring me that afternoon to take my admin fee over the phone, so that they would then take the flat off the market. She also told us that they had no more viewings today. I got no call so rang at 5... (read more)

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  8. 4
    people found this
    helpful.

    A 2-star review by 'Disappointed Landlord' 19/6/2014

    Branch:
    4 Grove Road South
    Services:
    Lettings (as a Landlord)
    Staff Member
    Amy Hobb
    Postcode
    PO1
    Rent PCM
    £800
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    Having used a different branch of Martins in Brighton, I invited them to give me a rental valuation. The young girl Amy that came out initially said that without seeing the property, that in that particular area I would easily achieve £850, when she came and actually looked at the property she said £750 !! quite a bit of difference. She was unsure about the rent I would achieve, she came with no literature or any form of business paperwork, most unprofessional.
    First impressions are very important and for this reason I went with a different agent, who came fully prepared with full information for me to take away and browse. he was polite and knew what he was talking about, and unlike Martins he rung me the following day and showed that he was interested in doing business with me.
    Maybe Martins should invest in not only training their staff, but making sure they give the right impression with a smart, knowledgeable front person you are supposed to be giving a professional service maybe looking smart might help also.

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  9. 1
    person found this
    helpful.

    A 1-star review by 'J Adam' 19/6/2014

    Branch:
    93 St. Clair Street
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    KY6
    Fees Fair?
    No
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? No

    "This has to be the rudest bunch of unprofessional money-grabbers I have ever had the complete displeasure of dealing with. Not only do they charge extortionate prices for absolutely everything - they just don't care about you as a landlord or your property as your investment. I STRONGLY recommend that anyone reading this stays well clear of these vile people. I have had nothing but horrendous trouble on every single occasion... irreparable damage, disgusting squalor, sub-letting, deposits lost. You name it, they've screwed me over on it. Shop around and go with anyone but Martin Co."

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  10. 1
    person found this
    helpful.

    A 4-star review by 'BShamsah' 17/6/2014

    Branch:
    33 Liverpool Road
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Fees Fair?
    Not applicable
    Best Price?
    Not applicable
    Experience:
    Would you use the agent again? Yes

    Well, this company is amazing and their agents are friendly and lovely they are never late in replying my emails and the property is absolutely clean and wonderful and I truly recommend it .

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