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Martin & Co

Agent rating: 2.3 out of 5.0 based on 496 ratings. This website contains 491 user reviews of Martin & Co.

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  • Sales (as a Vendor)8
  • Sales (as a Buyer)1
  • Sales (Prospective customer)3

  • Lettings (as a Landlord)141
  • Lettings (as a Tenant)297
  • Lettings (Prospective customer)41
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This firm is ranked 10601 out of 12646 in the UK

Overall Customer Rating

2.28 out of 5.00

  • 161 recommend
  • 335 disapprove

...left to get your reviews in for the 2014 Estate & Letting Agent Awards

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Agent Information

A description of Martin & Co is currently unavailable.

Martin & Co has not joined our 'transparent agent' scheme yet.

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Customer Reviews  (Page 1 of 17)

Page last updated on: 21-Aug-2014 17:04:08

  1. A 1-star review by 'cerisec123' 20/8/2014

    Branch:
    38 High Street (Banbury) (Oxfordshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joe
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
     
    Joe

    Avoid at all costs.
    We rented through Martin and Co as we were trying to cut costs and Hamptons was expensive. We had been with hamptons for 3 years before we actually moved into our house but Martin and Co can off cheaper and now we know why?
    "*"

    They never took a proper inventory when the tennant moved in which looking at other reviews on this website is a common occurance with this branch.

    The tennant had a dog with out permission which caused damage by chewing and digging, they never cleaned the house. The house was never properly inspected if it had these issues... (read more)

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  2. A 1-star review by 'ti' 20/8/2014

    Branch:
    33 Liverpool Road (Manchester) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    m5
    Rent PCM
    £700
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    shocking, terrible, rude, incompetant, disrespectful. use all of those words to describe these guys.

    the inventory was made up. items on there that were not in the flat. Or just straight lies about the condition of items. we could not eat at our dinner table for 4 months as all the chairs were broken. they ignored our emails, didnt send anyone around to fix anything. they said the flat had a hoover with it before we signed for it, when we moved in the hoover was on the inventory but not there. they never replaced it. I am merely scratching the surface of the issues they didnt fix or took 4 months to get done.

    They only started doing things once i stopped paying rent after 4 months. even then it was only half done and at the time of writing at least 4 things still need doing 5 months into our tenancy (6 month tenancy).

    To top it off, they then started showing people around our flat when we said we want to renew. They havnt contacted us to say we can renew just started bringing people to the flat.

    You can not make up how bad these guys are, AVOID AT ALL COSTS.

    Comments on the Agents fees

    “THEY DO NOTHING TO DESERVE THE FEE”


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  3. A 4-star review by 'Michael Treip' 20/8/2014

    Branch:
    West View Court 39-41 Belvedere Road (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    James Gough
    Postcode
    SE23
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? Yes
     
    James Gough

    James and his team were extremely efficient and found us tenants within a few days of completing the purchase of our property - they also handled the sale. The commission that we agreed with them was very reasonable and they have been obliging and efficient in organising with the administrative side of things - e.g. inventories, gas checks, references and so on. They have been pleasant and professional throughout our dealign with them and we would definitely recommend them as a letting agent.

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  4. A 1-star review by 'Majid' 15/8/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Very rude staff, not helpful at all.

    They have resulted a lot of stress for us during the last few months,

    We do not suggest them to anyone!

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  5. A 1-star review by 'Anonymous' 15/8/2014

    Branch:
    Campo House, 54 Campo Lane (South Hylton) (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    S3
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Know one is willing to take responsibility for my dispute - there seems to be a clear lack of communication and organisation in the branch!

    Comments on the Agents fees

    “I DON\'T KNOW WHAT YOU ARE PAYING FOR?!?!?!”


    What could Martin & Co do to change your mind??

    “Absolute joke when trying to discuss an inexplicable charge on my deposit. Rang up 5 days in a row and the \'person who deals with deposits\' was always either out of office or on the other line. It was a simple task of looking up what they have charged me for and the dispute can be resolved. Shocking customer service and organisations skills!!! Think twice before going with these.......”


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  6. A 1-star review by 'Oliver' 14/8/2014

    Branch:
    Otter House 20 Otter Lane (Loughborough) (Leicestershire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    LE
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    The worst agents !!
    All they want is your money, once you sign up they don't care about your problems. Please stay away ATLEAST from this branch in particular. Not sure as I havent tried other branches

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  7. A 1-star review by 'Tom' 13/8/2014

    Branch:
    123 Rosemount Place (Rosemount) (Aberdeen) (Aberdeen City)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    ab10
    Rent PCM
    £550
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    SAVE YOUR TIME AND MONEY, DON'T USE THEIR SERVICE!!! If you rent from this agency you will get flat untidy and with damage done by previous tenants then they will try to make you pay from your deposit for stuff which you never seen in that flat and even if you leave property spotless they still gonna charge you for cleaning.
    SAVE YOUR TIME AND MONEY, DON'T USE THEIR SERVICE!!!

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  8. 1
    person found this
    helpful.

    A 1-star review by 'Frustrated Tenant' 10/8/2014

    Branch:
    57 Friar Lane (City Centre) (Nottingham) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    NG7
    Rent PCM
    £650
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Never go for this agent !!!...........misleading agency ........
    They dont take any action for emergency maintainace ......very rude behaviour.........inconsistent statement during check in and check out......do not treat the tenant as customer..........100% pro-landlord......dont give proper notice before vacating the property.......totally horrible...most unprofessional agent I ever saw......

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  9. 1
    person found this
    helpful.

    A 1-star review by 'melvinm' 9/8/2014

    Branch:
    8-10 West St Helen Street (Abingdon) (Oxfordshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    OX14
    Rent PCM
    £775
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    STAY AWAY FROM THE ABINGDON BRANCH OF MARTIN AND CO!
    Martin and co have the most unhelpful, rude and incompetent bunch of staff I have ever known! I would like to point out a few facts about the way they treated myself and my partner while we were tenants; we were left with no heating or hot water for 10 days, after a week someone came and dumped two fan heaters to our flat (one was faulty too) he came to the door with no apologies. Philip told me time after time that the heating had been fixed and it defiantly had not as the radiators were stone cold; when they finally sent a half decent... (read more)

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  10. A 5-star review by 'Hampshire landlords' 8/8/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon
    Postcode
    RG22
    Experience:
    Would you use the agent again? Yes
     
    Andrew Sheldon

    The service I've received as a landlord from Martin & Co has been excellent from advice on suitable properties in the area, getting the property ready to let and finding our first tenant. I would have no hesitation in recommending Martin & Co.

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  1. A 5-star review by 'Michael Haigh' 7/8/2014

    Branch:
    5 Raglan Street (Harrogate) (North Yorkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Louise Anderson
    Postcode
    HG3
    Experience:
    Would you use the agent again? Yes
     
    Louise Anderson

    We feel that Martin and Co understood the fact that the Tenants were important - not just the Landlords - who were their actual clients.
    We felt that Louise had a sense of fairness - and respect for the tenants plus the ability to deal even-handedly between the Landlord and the Tenants.

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  2. A 1-star review by 'Rohab' 5/8/2014

    Branch:
    60A Queens Road (Leicester) (Leicestershire)
    Services:
    Lettings (Prospective customer)
    Staff Member
    Prakash parmar PRAKASH parmar
    Postcode
    LE1
    Experience:
    Would you use the agent again? No
     
    Prakash parmar PRAKASH parmar

    Me and my husband came from Birmingham via taxi paying 80 pounds for this viewing .Prakash was not helpful .wasnt flexible with timings of viewings when we called to say we were outside and on his phone he didn't pick up .Rude lady at reception .despite beings there on the time he proposed be WASNT there and the lady on the phone blamed us as we stood outside the building the quod in leicester city centre

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  3. A 1-star review by 'Never again MARTIN & CO' 1/8/2014

    Branch:
    23 Watling Street (Canterbury) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Laura Anthony, Cornelia Wilson
    Postcode
    CT1
    Rent PCM
    £675
    Experience:
    Would you use the agent again? No
     
    Laura AnthonyCornelia Wilson

    Our dealings with staff at this branch from start to finish of our tenancy have been terrible. Firstly, from missed appointments, to avoidance of managing the property, and trying to claim expenses for every little detail - it is no wonder that this agency's rank is so low. AVOID AT ALL COSTS - because they will invent costs at the drop of a hat!

    Comments on the Agents fees

    “FROM THIN AIR!”


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  4. 1
    person found this
    helpful.

    A 1-star review by 'Stefan' 1/8/2014

    Branch:
    85 Darlington Street (Wolverhampton) (West Midlands)
    Services:
    Lettings (as a Tenant)
    Staff Member
    first name last name, first name last name
    Postcode
    wv14
    Rent PCM
    £600
    Experience:
    Would you use the agent again? No
     
    first name last namefirst name last name

    Arguably one of the most unprofessional company I have ever dealt with. I'm used to dealing with many companies and suppliers and I know how to deal with them, however it was like Martin and Co. went out their way to be the most uncooperative.

    To start with they were what I would describe as normal. Collecting deposit (which they insisted was cash) and insisting that the only way to progress quickly was to get the cash flowing. Fair enough, that's business. The person showing me around was very helpful for the first hour, but once the money had hit his hand he immediately lost... (read more)

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  5. A 5-star review by 'JCH' 31/7/2014

    Branch:
    31 Regent Grove (Leamington Spa) (Warwickshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    CV34
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Have used this branch on several occasions for over 5 years on a tenant find basis and always found them helpful and prompt, with reasonable fees.

    They are not pushy and don't try and guess what you require or instigate actions without consent - as some agents in the area are are inclined to do. I have asked tenants what is their experience been with the Agents, as I am interested that they are also happy, they have also been content with the experience. It is clear from other reviews that standards throughout the Martin & Co network vary considerably, but I would be happy to recommend them. I am likely to try their managed service soon - if they can meet my requirements./

    Comments on the Agents fees

    “FEES ARE REASONABLE COMPARED TO OTHER AGENTS USED”


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  6. A 1-star review by 'Terrible' 29/7/2014

    Branch:
    1 Cleveland Terrace (Bath) (Somerset)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    BA2
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Same story as usual - a student letting, so they saw us coming and decided to rip us off.

    Check-in was a cursory quick thing not noting the many damages, uncleaned state of property etc. Submitted our own check-in - M&Co accepted this but then didn't provide it at check-out. So check-out was done extremely rigorously noting all damages etc. that were already present at check-in. Got screwed over for deposit.

    No prior warning when sending people round to view/fix things. Leaking roof never fixed during year long tenancy. Customer service awful.

    Comments on the Agents fees

    “PAID THEM FOR NOTHING. ON TOP OF AGENCY FEES ARE THEM TAKING MAJORITY OF DEPOSIT UNFAIRLY.”


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  7. A 1-star review by 'Robert clarke' 25/7/2014

    Branch:
    23 Portsmouth Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Faye Guppy
    Postcode
    So1
    Rent PCM
    £595
    Experience:
    Would you use the agent again? No
     
    Faye Guppy

    I have had dirty water a broken washing machine for about six months now and all they say is there get back to me all they are, are useless greedy and self-centred "*"

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  8. A 5-star review by 'Ally Mac' 25/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Property Management
    Staff Member
    No staff selected.
    Postcode
    Rg2
    Rent PCM
    £875
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I currently let my property out through Martin and co and they deal with the management of it. They do an excellent job, I have regular feedback and a very happy tenant.

    Comments on the Agents fees

    “I HAVE NO COMMENTS ON THE FEES, I AM VERY HAPPY WITH THE SERVICE.”


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  9. A 5-star review by 'Kim F' 22/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £790
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I have let my property through Martin & Co for a number of years and have always found their staff to be professional, conscientious and helpful. They have always found reliable and trustworthy tenants and have been prompt when dealing with any maintenance issue. The previous letting agent I used had been incompetent and unprincipled, so I was delighted to move to Martin & Co which offers a great service and peace of mind.

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  10. 2
    people found this
    helpful.

    A 1-star review by 'Ashley' 21/7/2014

    Branch:
    172 Woodlands Road (Glasgow) (City of Glasgow)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    G3 7
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    DO NOT USE THIS LETTING AGENCY. THEY ARE HORRIBLE. They do not care about their customers, they delay helping you with anything unless it puts their job at risk. The cupboard in our kitchen (which we reported to them when we first moved in ONE YEAR ago) still hasn't been fixed. We call about getting out boiler looked at, which they did get someone in to do, but they completely tore our boiler apart and off our wall, then proceeded to tell us they needed an extra part for it. They never came back. Leaving the boiler completely torn out of the wall. On top of not fixing or caring about anything they are super sneaky with getting money out of you. They will do anything, to get a few pounds out of you, and word their contracts perfectly for their benefit. And to top it all off, they boosted out rent twice in 1 year, by another thousand pounds. Save yourself the burden and go with a letting agency that actually knows what they are doing

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  1. A 5-star review by 'Maxine' 21/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG22
    Rent PCM
    £800
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Martin and Co have managed my property for 3 years and I have only had two weeks down time. When it comes to dealing with the tenant, they take a lot of aggravation out of my life and always give me the option of getting my own contractor in to do a job. If he's not available then the repair gets done quickly. The staff are always helpful and pleasant (even if I'm grumpy!) although a few have disappeared after I had got to know them.

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  2. A 1-star review by 'Jonash' 18/7/2014

    Branch:
    4 Grove Road South (Southsea) (Portsmouth) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    po1
    Rent PCM
    £3500
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    The worst letting agent I've ever had to deal with. Totally unorganised and very selfish attitude to their business. They are very quick to get things sorted when they are at risk of being out of pocket but are quite happy to sit around and take their time when it's the other way around.

    If you are a student you may well vacate the house during holiday periods. Martin and co use this period to send very urgent letters ordering us to change their account detail else face fines for late payments - this happened on two occasions! Not sure if this was a money making technique or not.

    They... (read more)

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  3. A 5-star review by 'Basingstoke Landlord' 18/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon, Lindsey Chester
    Postcode
    Rg22
    Rent PCM
    £900
    Experience:
    Would you use the agent again? Yes
     
    Andrew SheldonLindsey Chester

    I have use this company for many years now and have never had any problems . Paul and Viv the owners are always pleasant and are running a first class service in the area.
    Andrew Sheldon and Lindsey Chester the letting and sales team are both OUTSTANDING , They have many years experience in this field , nothing is to much trouble , they give constructive advice and go out of there way to help in anyway they can.
    This company has always provided me with excellent tenants with no issues.
    I can not recommend this company and there services highly enough and will continue to use them in the future

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  4. A 5-star review by 'Graham' 16/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £530
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The Agent is very responsive to tenant's requests and mediates well to ensure no voids. When tenant vacates the property is quickly and successfully remarketed.

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  5. A 4-star review by 'DNL' 15/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    rg22
    Rent PCM
    £1150
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Martin and co have acted as our agents for rent for a number of years now. We are more than satisfied with their service which has been carried out with promptness, in response to tenant/landlord queries and efficiency, in arranging subcontractors to carry out repairs. Thank you.

    Comments on the Agents fees

    “WE HAVE ANSWERED \'YES\' BECAUSE ON BALANCE THIS IS MARGINALLY SO. WE WOULD EXPECT A HIGHER INCOME FROM THIS 4 BEDROOM PROPERTY AND WOULD WELCOME MARTIN AND CO. ADVISING WHAT WORKS WE COULD CARRY OUT TO WARRANT A HIGHER YIELD.”


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  6. A 5-star review by 'Jennny E' 14/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG24
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Martin and Co have been managing my property for 4 years while I am living in Australia. They have always been prompt in communicating any issues at the property and carrying out any maintenance required, They found me new tenants quickly. Their statements are on time and clear.

    Comments on the Agents fees

    “COMPARABLE”


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  7. A 5-star review by 'Nigel Richards' 14/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Martin & Co Basingstoke have fully managed our two bed apartment for 5 years and I have always found them to be excellent. Property issues are dealt with promptly and efficiently and we have always had excellent tenants. We were so pleased with Martin & Co Basingstoke that we have placed other rentals with their Aldershot office.

    Comments on the Agents fees

    “PAYING 10% FULLY MANAGED. THERE ARE CHEAPER (OFFERED AS LOW AS 7%) BUT RATHER STICK WITH WHAT WORKS!”


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  8. A 5-star review by 'Gareth Ghost' 14/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Rent PCM
    £1000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We had a positive experience with Martin & Co in Basingstoke. They provided valuable advice before we purchased our first buy to let property and we have been letting it through them since then for the last 4.5 years. We have been perfectly happy with the service which they have provided us. We purchased our second property with their help and have also been letting that out out with Martin & Co as well. Would definitely recommend.

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  9. 1
    person found this
    helpful.

    A 1-star review by 'twinkles221' 14/7/2014

    Branch:
    36-37 High Street (Ealing) (London) (Greater London)
    Services:
    Lettings (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    w3
    Rent PCM
    £1600
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    I was reluctant to use this agency based on the overwhelming number of negative reviews online. Nevertheless, we found a property that we loved through them, followed our heart and immediately put in an offer. What followed was 3 weeks of limited contact. Despite 20+ phone calls over this period, we were continually given every excuse possible; 'they have just stepped out of the office, they're on the other line, they're just dealing with another customer, we've got the builders in'. Every time we were assured that we would be called back, Not on a single occasion did this occur. Such poor service which has left me, my partner and our 6 month old baby without a home in 2 weeks time. Avoid at all costs,

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  10. A 5-star review by 'Sharen' 14/7/2014

    Branch:
    16 London Street (Basingstoke) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrew Sheldon
    Postcode
    Rg22
    Rent PCM
    £1200
    Experience:
    Would you use the agent again? Yes
     
    Andrew Sheldon

    We made contact with Martins, after a bad letting management experience with another major letting agent in Basingstoke, who were extraordinarily bad in every way possible. Martins have always been very efficient, they have always communicated any problems that have occurred in a timely manner, and dealt with the problems effectively. All the staff in the office are helpful and very professional, and quick to respond to any queries that I have had. I would certainly recommend them as an agent.

    Comments on the Agents fees

    “FEES ARE GOING MARKET RATE”


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