Marsh & Parsons Ltd

Customer Reviews

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1. 

   A 1-star review by 'Disgruntled Landlord' 26/1/2012

   Branch:

   136 Lancaster Road North Kensington

   Services:

   Lettings (as a Landlord)

   Staff Member

   Neil MCloy

   Staff Member

   Andre de Oliveira

   Experience:

   Would you use the agent again? No

   Marsh & Parsons have managed my property for 13 years and the first 8 were great I dealt with just one property manager. For the past 5 years since Foxtons bought them out it has gone from bad to worse, I have had to deal with up to 4 different managers in one year. the result being in a deterioration in the condition of my house and in any relationship with the tenant. When work needs to be done, and I mean expensive stuff to my house, like repair of damp patches and room redecoration, no one checks the work before the job gets paid. I then inspect and see substandard work done without a leg to stand on. I ask to get things done and I return a year later and find that northing has happen.. There is no accountability, They do not care. They just take the money & run. They all talk a good story and there is never any follow up, especially when I have complained. Do not ever allow them to managed your property they are below sub standard. All their good people run off to better companies.

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   A 1-star review by 'Andrew' 14/12/2011

   Branch:

   26 Notting Hill Gate Bayswater

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, we were overseas so they rushed it through (I'll admit that was our mistake in trusting them to do what we asked).

   In terms of the wrong tenants they said they are not in breach of contract and there''s nothing we can do AND we are forced to pay them a finders fee for three years - for people we don't want.

   i only hope someone reads this review and at least thinks twice about using this company.

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3. 

   A 1-star review by 'Maria' 5/11/2011

   Branch:

   107 Shepherds Bush Road Brook Green

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   We have rented a flat with this agency for 18 months and has been a nightmare! They were suposed to manage the property and we have had 3 different property managers, all os them very incompetent. They never replied when we had a problem at home ( for example, we had our patio flooded for 1 week before they decided to do something about it) and we have been complaining about the big damp problem of the property since we moved in. They have been sending different builders to check it, ask for a quote...etc during all out tenancy without fixing anything. In the end, we have move out and now... (read more)
   

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4. 

   A 1-star review by 'Dublin' 4/4/2011

   Branch:

   105 Moore Park Road Fulham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Awful Company. It's a well known fact that Estate Agents are scum of the earth, but this company is by far the worst that I have ever dealt with. Since the start of our tenancy we have been passed from pillar to post and have had to deal with 5 different people. They take no responsibility for their own actions and the incompetent individuals that work for them. Irrational and quite frankly a sham of a company.

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5. 

   A 1-star review by 'Justin' 22/3/2011

   Branch:

   26 Notting Hill Gate Bayswater

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'Justin' rated Marsh & Parsons Ltd but did not write a review.

6. 

   A 1-star review by 'Charlotte' 16/3/2011

   Branch:

   28 Old Town Clapham

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Terrible. A bunch of public schoolboys with no common sense. Very good at getting foot-fall but just not the correct type of clientele. Shocking service.

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7. 

   A 5-star review by 'jonty123' 7/9/2010

   Branch:

   26 Notting Hill Gate Bayswater

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I must admit that i had misgivings about dealing with any agent in London when searching for a property to rent. I was ever so pleasantly surprised with the lettings team in Chelsea, they were simply divine to deal with and really helped the process be as smooth as possible. I work for a large organisation and am constantly referring them to colleagues, all of whom have had a great experience too! They nailed it!

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8. 

   A 2-star review by 'Pained' 6/9/2010

   Branch:

   Hamlet House 77 Fulham Palace Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Relatively straight forward when we moved into our flat- but moving out has been like talking to a mime. No returned phone calls, check-out process and return of keys was left extremely late and caused massive inconveniences. All in all, bad experience. Would not use or recommend again.

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9. 

   A 5-star review by 'andrea' 22/8/2010

   Branch:

   4 - 6 Kensington Park Road Notting Hill

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Great lettings team, really helpful every step of the way, referred to all people I know who are looking for property. I think a lot of the negative reviews come from people misunderstanding what the actual agents job is! Some people (tenants) have no initiative!

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10. 

    A 1-star review by 'Dentist' 20/8/2010

    Branch:

    73/75 Church Road Barnes

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    We sold our house through Marsh and Parsons in Barnes. They were pushy and unhelpful. We would not use them again.

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1. 

   A 1-star review by 'Shiva' 16/8/2010

   Branch:

   4 - 6 Kensington Park Road Notting Hill

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Were overly helpful and obsequious when showing us properties. Once we moved in, they went completely AWOL. They were supposed to be responsible for property maintenance and communicating our requests to landlord but did nothing. All in all large company trying to make the most by offering the least. Wouldn't recommend it to my enemy!

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2. 

   A 1-star review by 'mitchy' 2/8/2010

   Branch:

   136 Lancaster Road North Kensington

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Not sure where to start really, originally I had another negotiator helping me with my search I was then passed on to a rude arrogant man who showed me properties that were not only hugely out of my price range but where not in the area I specified. The only good thing about North Kensington was the good looking Manager.

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3. 

   A 5-star review by 'Alice' 10/6/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Firstly, I do not work for Marsh & Parsons, I've never used this company in the past.

   Recently the property that we rent was flooded. Upon ringing Marsh & Parsons we were given clear instructions on who to contact and how to arrange for an emergency plumber (as it was Friday of the long weekend).

   We paid the plumber, and I thought to myself, we're never going to get that refunded.

   The plumber needed to come back and Marsh & Parsons arranged for subsequent follow-up visits that were billed directly to them.

   To my surprise after forwarding the reciept and our bank account details we were provided a full refund within the week.

   I have been incredibly surprised by their service, and fully rate them.

   Thanks,
   Alice.

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4. 

   A 1-star review by 'emmap' 23/4/2010

   Branch:

   136 Lancaster Road North Kensington

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? No

   Have dealt with the lettings part of Holland Park office, and agree with previous reviewer that Karen Aldrich was fantastic.

   The Sales team at North Ken branch have been appalling, staff were rude and misled us in their dealings. I should imagine for the vendor they were great, but for the purchaser we were pushed into a corner and would have backed out if we hadn't already spent a load of money.

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5. 

   A 1-star review by 'Brian' 14/12/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Rude, unhelpful and have little understanding of what they are talking about. Attempted to withhold money from me that they should have been collecting from the landlord. Pursed it all the way until a property lawyer pointed out that their contract is with the landlord not the tenant The Fulham lettings office is not only incomeptent but headed by an individual who is angry and hysterical if challenged, despite being totally in the wrong. I know the landlord and myself will not be dealing with them again. Be warned, do not use!

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6. 

   A 5-star review by 'Jenny Queensdale Road' 3/9/2009

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   My dealings with the Holland Park office was incredible, from the valuation to the day my tenants moved in. Karen Aldrich in particular, the negotiator I dealt with was extremely professional and very informative along every step of the way.

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7. 

   A 1-star review by 'AVP' 24/7/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   XY of Marsh & Parsons is the worst letting agent I have dealt with. Unprofessional and rude.

   Admin note: agent name removed and substituted by 'XY'

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