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    Yan Liu
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    Sol Cambell
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    mark abrahim
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    Mark Abrams
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    Sandra Hogan
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    martyn razzak
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    Angelo
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    Scott
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    Mr Ashley
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An independent estate agent covering North West, North and West London.


Areas covered

 
May 28,2015
Minithumbdown
By: 'MJ'
May 28,2015
3 people found
this helpful
I did call Mark Ashley Agency to enquire about a property I they are advertising looking to arrange a viewing. After asking me all sorts of questions that are meant to help me he just said basically to get more realistic that I will not find houses in the area at the price I was looking for. Please take in consideration that he totally took out of the equation the property I have called for and that would have been in my price range. I see there are a lot of negative reviews and I do agree with ...
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Was this helpful? Yes
Feb 11,2015
Minithumbup
By: 'Mark Slaney'
Feb 11,2015
1 people found
this helpful
Mark-Ashley sold my property for me and did so with a professional attitude and very quickly. I found them very pro active in finding buyers for my property and never felt that they were just sitting around waiting for people to come to them. Overall I am very happy with the way things were dealt with....
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Was this helpful? Yes
Feb 06,2015
Minithumbdown
By: 'Shama Ismail'
Feb 06,2015
5 people found
this helpful
Caveat Emptor (Buyer beware). I am not an Estate Agent but a Property Investor. I had the misfortune of dealing with a such a rude man like Mark. He has no manners and does not know how to talk to his customers. My offer for the property was accepted by the vendor and I also paid a deposit of £1000 to Mark Ashley plus valuation fees and solicitors fees. I was promised that the sale would complete within 6 to 8 weeks ( I was a cash buyer). After about 6 weeks when I started chasing Mark Ash...
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What agent could do to change your mind?
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By: Mark
Feb 06, 2015
This review is both misleading and untrue. The sale was agreed on the basis of vacant possession which was agreed by the seller, buyer and tenant. Approximately 1 month later the tenant informed the owner that they could not find another property and would not move out. This meant the owner was left in a position where he would have to evict the tenant via the courts which he was not prepared to do. Ms Ismail was not prepared to proceed on this basis so the sale "fell through" Underst....
Feb 04,2015
Minithumbup
By: 'Danny'
Feb 04,2015
0 people found
this helpful
I have been extremely well served by Mark and his team in particular Sandra. First as a Landlord and later when I sold my property using them. I cannot thank them enough for all the help and support they have given me over the years. I would wholeheartedly recommend Mark Ashley & Co to everyone....
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Was this helpful? Yes
Feb 04,2015
Minithumbup
By: 'Danny'
Feb 04,2015
1 people found
this helpful
I have been extremely well served by Mark and his team in particular Sandra. First as a Landlord and later when I sold my property. I cannot thank them enough for all the help and support they have given me over the years. I would wholeheartedly recommend Mark Ashley & Co to all....
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Was this helpful? Yes
Sep 29,2014
Minithumbdown
By: 'middleagedwomen'
Sep 29,2014
6 people found
this helpful
I used this estate agent to buy a property and found them to be very poor. Their style is to bully potential buyers once they have hooked them into a property. They call into question the truthfullness of the surveyor and clearly were not aware of professional ways of operating. The estate agent dealing with my sell was reduced to tears and I am out of pocket by at least one grand. DO NOT DEAL WITH THEM and do not perpetuate this poor service to buyers which will hurt sellers as well in the long...
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What agent could do to change your mind?
Used manners, allowed people to talk over the phone and realised that the buyers are customers for their clients.
Was this helpful? Yes
By: mark ashley
Sep 29, 2014
This review was written by a lady called Mrs A Collins. She made and had an offer accepted on a house via Mark Ashley & Co. The property was surveyed by two separate surveyors instructed by Mrs Collins. They both valued the house at the price agreed. Despite this Mrs Collins demanded a price reduction of £10,000 which was completely unreasonable and was declined by the owner. We tried to reach a compromise which Mrs Collins would not do and she withdrew from the sale. Her comments are bo....
Sep 26,2014
Minithumbup
By: 'Kerai'
Sep 26,2014
0 people found
this helpful
I don't normally write reviews, however I had to for these guys as it really needs to be acknowledged. If it wasn't for Scott keeping in contact and asking for an update on how things were going, regardless of not joining their agency, I would've still been the owner of this property and not been able to sell it. Scott was always unbiased with all his advice and even provided his thoughts on a property I was buying from another agency. Mark is also very helpful and professional. Again pr...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 25,2014
Minithumbup
By: 'BR'
Sep 25,2014
0 people found
this helpful
Mark and his team are very responsive and always keen to keep things moving (which from reading other reviews on this site it seems might sometimes be interpreted as being rude or abrupt). Personally, being a pro-active person myself, with a low-tolerance for time-wasters, I didn't have a problem with this. Mark got us a large number of viewings from ready-qualified buyers and I can honestly say that if it hadn't been for Mark's quick and decisive action to find us another buyer when the one we...
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Comment on agent fees
Fees were as agreed upfront with no hidden extras
Was this helpful? Yes
Sep 14,2014
Minithumbup
By: 'Sandra Benedyk'
Sep 14,2014
0 people found
this helpful
I have used this estate agent to successfully sell two of my properties and not only did they arrange a substantial number of viewings for each property but the service I received both before and after exchange of contracts was very good. Both sales were very complicated and they managed to liaise throughout with both parties solicitors and the rest of the chain. When one of the staff was away on holiday the others in the office took over and were fully briefed on the complications of the sale a...
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Comment on agent fees
These were reasonable
Was this helpful? Yes
Jul 15,2014
Minithumbdown
By: 'abysmal'
Jul 15,2014
8 people found
this helpful
possibly the rudest most unprofessional shower i have ever come across. Never use these people to buy or sell or anything. The owner seems to think he can act and speak to people (fellow professionals or clients) like they are something found on his shoe. i feel sorry for him with all that hate inside - pure small agent syndrome....
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What agent could do to change your mind?
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Jan 29,2014
Minithumbup
By: 'ASH'
Jan 29,2014
0 people found
this helpful
From the beginning Mark Ashley, both as a company and person, were committed in getting the best price/buyer for the property. The property attracted many viewings and no contract was signed until a suitable buyer had been found. Mark gave good advice as to who were time wasters and who were genuine buyers, and as he was working for us and not the buyers, who were in some instances demanding time wasters, he did a brilliant job. He kept us informed all through the process of what was happeni...
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Dec 04,2013
Minithumbdown
By: 'D'
Dec 04,2013
14 people found
this helpful
For several weeks I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through Mr X, heacts as though I were an annoyance. In one instance, he said he has "no patience in dealing with such petty transactions." I trust that you will speak to her about polite customer service. Customers are not an annoyance; we are the ones who pay him salary....
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What agent could do to change your mind?
BAD
Was this helpful? Yes
Nov 20,2013
Minithumbdown
By: 'disgusting'
Nov 20,2013
16 people found
this helpful
Terrible service. The tenants complained to me that Angelo was friendly but "the other one" very rude and unprofessional. It\'s cheaper to use Gumtree than having problems in the later stages....
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Nov 11,2013
Minithumbup
By: 'Stana'
Nov 11,2013
4 people found
this helpful
My husband and myself had been trying to get on the property ladder for such a long time. It is not easy to buy a property when you are a first time buyer and want to buy in London... We had been registered with so many estate agencies in our area but there was only one which kept calling us and updating us about any new available properties to be viewed. To be honest the first impression was not the best one but when we got to know each other the things got easier. There were mostly two ...
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Was this helpful? Yes
Oct 29,2013
Minithumbdown
By: 'A Haydar'
Oct 29,2013
15 people found
this helpful
I just can not believe that this type of people are allowed to run a business in this country. No manner whatsoever. I just called them to get details of a flat they advertised for sale. After they took all my details - he first started to argue why you want to buy this house if you can afford paying twice of this?? from when this is the estate agent job to stop you from buying something that you can easily afford? He then asked me which area you want to buy - which I replied HA9 and surround...
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What agent could do to change your mind?
simple - just learn to respect customer.
Was this helpful? Yes
By: Mark Ashley
Oct 29, 2013
This gentleman called our office today. He refused to provide basic details such as address, email and financial details. We always try to establish what a customer is looking for i.e. price, location, type and size. This enables us to establish what the customer is looking for so we can offer a suitable property He refused to answer any of our questions and was extremely rude which is why I refused to deal with him. It is totally unfair that this type of review is allowed to be published withou....
Sep 23,2013
Minithumbup
By: 'Kehinde'
Sep 23,2013
1 people found
this helpful
From the onset,Mark Ashley & Co were dedicated/committed in proving an efficient service to me. I had a significant numbers of viewing arrangements and offers made immediately on my property. I was not tied into a contract until a buyer was found. The team worked well together and kept me informed of developments. Mark Abrahams was immensely helpful in all aspects of my sale - promptly arranged conveyancing and particularly liaised with other third parties on my behalf (in what could hav...
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Was this helpful? Yes
Sep 05,2013
Minithumbup
By: 'Sonia'
Sep 05,2013
1 people found
this helpful
After having many bad experiences with other estate agents, I found Mark Ashley who had a wonderful property I was interested in. It was such a joy to work with them, as they cut out all the unnecessary games and were honest and trustworthy. They made my experience of buying a property easy and straight forward and guided me throughout the process as a first time buyer. I felt that they had a really good relationship with the seller which made the communication between both parties run smoothly....
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Was this helpful? Yes
Jul 17,2013
Minithumbdown
By: 'Raly'
Jul 17,2013
22 people found
this helpful
[[EDIT ORIGINAL START]] They played with me, made me applied for mortgage, made me pay for the survey of a property, took me £500,00 deposit in case I change my mind in buying the property, they gave me the letter that the vendor accepted my offer and after they sold the house to somebody else. Maybe they received commission from the other person. Mark treat me very rude, he told me lots of lies as well, he always spoke with a superiority air ,not professional at all. He was questioning about ...
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What agent could do to change your mind?
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By: Mark Ashley
Jul 17, 2013
This review has been written by a lady called Mrs Zanc and she was buying a house in Burnt Oak via Mark Ashley & Co. The owner withdrew from the sale very late in the process because he decided to rent the house instead of selling. Mrs Zanc is understandably very upset and in thse situations the agent is always blamed. The system in this country is wrong and buyers and sellers should not allowed to withdraw when the othe party has spent monies on survey's, solicitors etc. The deposit paid t....
Jun 17,2013
Minithumbup
By: 'Bharti'
Jun 17,2013
1 people found
this helpful
I appointed Mark Ashley Estate Agents to sell my house and I have to say their service was fantastic. Mark did not waste any time in finding a buyer and his also helped me with all the legal process. Sandra was also very helpful. All process went very smoothly. I would definitely recommend Mark Ashley & Co....
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Was this helpful? Yes
May 06,2013
Minithumbup
By: 'Karen'
May 06,2013
1 people found
this helpful
We used this agent after having a negative experience from another agent who lost us a sale. From the start the agents were clear, focussed and knowledgable about all aspects of the sale. They moved quickly and followed up all enquries promptly. They regularly kept us updated and returned phone calls after a message was left. They ensured plenty of viewings for our property which resulted in a very quick sale. We feel we made the right choice following our previous experience with another agent...
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Was this helpful? Yes
Apr 26,2013
Minithumbup
By: 'lindseyg'
Apr 26,2013
1 people found
this helpful
From the beginning Mark Ashley And co. knew what they were doing. As we have a Metal frame house only selected mortgages are used and they advise buyers straight away so that they are not wasting time arranging their mortgage. They are no way pushey or rude and kept me informed all the way through. I was not pushed in to signing an agreement with them. I only had to sign once a buyer was found which was the day after my block viewings and was SOLD the very next day. All these bad reviews are jus...
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Was this helpful? Yes
Apr 24,2013
Minithumbup
By: 'Xah'
Apr 24,2013
1 people found
this helpful
I sold my property with Mark Ashley and have found them to be professional and reliable. I see from some of the reviews here that the staff have been described as "pushy" - they are, and if you are selling your place, pushy is what you need. Let\'s face it, you want an estate agent who is prepared to push your house on the market and to get the best price for you. Mark and his team worked flexibly with us to arrange viewings and tried to bundle them together to minimise disruption. A g...
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Was this helpful? Yes
Apr 24,2013
Minithumbup
By: 'Jayne West'
Apr 24,2013
1 people found
this helpful
I have been using this agent for more than 10years. When the owner of the company introduced himself to me, he explained how they work in finding me a tenant and how they will deal with all aspects of the tenancy. I would recommend this company to any landlord wishing to rent his property through this agency....
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Was this helpful? Yes
Apr 24,2013
Minithumbup
By: 'Natalie Shaw'
Apr 24,2013
0 people found
this helpful
I found Mark Ashley & Co extremely helpful! The staff are very friendly and polite, they will go out of their way to help you. Would most defiantly recommend this estate agents to anyone looking to rent!...
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Was this helpful? Yes
Apr 19,2013
Minithumbdown
By: 'Moli'
Apr 19,2013
21 people found
this helpful
The worst agency ever. I am glad to see that others make the same points. So awful behavior. As soon as you sign the contract you will never see them again, if anything breaks in your property it is your problem. They get business because they look for elderly landlords and abuse their position. Does anyone know where to report them?...
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What agent could do to change your mind?
Was this helpful? Yes
By: Mark Ashley
Apr 19, 2013
This review is a false review made up by another estate agent looking to cause trouble and besmirch the good name of Mark Ashley & Co. No complaint of this type has been made by a genuine customer. Allagents.co.uk does not check these reviews before publishing. Many of our genuine customers have tried to place positive reviews that have not been published. I wonder why?....
Apr 18,2013
Minithumbdown
By: 'RRoberts'
Apr 18,2013
17 people found
this helpful
Rubbish. Will never use them. He was so rude and unprofessional. Never kept me updated on my offer and tried to fobb me off with other services they provide.........
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What agent could do to change your mind?
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By: Mark Ashley
Apr 18, 2013
This review is a false review made up by another estate agent looking to cause trouble and besmirch the good name of Mark Ashley & Co. No complaint of this type has been made by a genuine customer. Allagents.co.uk does not check these reviews before publishing. Many of our genuine customers have tried to place positive reviews that have not been published. I wonder why?....
Feb 21,2013
Minithumbdown
By: 'J Mistry'
Feb 21,2013
16 people found
this helpful
This so called estate agent is a joke. Please note all the 5 star reviews are fake. How can they go from total rubbish to the best! let me tell you about what they really are like. They advertised my house for sale without any consent, it was already on with a local professional agent. Somehow they got my number and kept ringing me saying they had buyers. I told them I was already with an agent (who did sell my house) and to leave me alone and take my house off thier website. I nearly lost my bu...
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What agent could do to change your mind?
Was this helpful? Yes
By: Mark Ashley
Feb 21, 2013
This review has been written by another estate agent to besmirch the good name of Mark Ashley & Co. allagents.co.uk have not verifyed this review and the alleged customer has made no contact with Mark Ashley & Co to make a formal complaint....
Jan 19,2013
Minithumbdown
By: 'Claire B.'
Jan 19,2013
14 people found
this helpful
Terrible and rude bullies, must avoid. Also please note that all the 5-star reviews below are posted by the agency themselves....
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What agent could do to change your mind?
They should be out of business.
Was this helpful? Yes
By: mark Ashley
Jan 19, 2013
This is anothe estate agent trying to besmirch the good name of Mark Ashley & Co. This review has no basis of fact and cannot be verified independently.....
Dec 18,2012
Minithumbup
By: 'Trina Greany'
Dec 18,2012
1 people found
this helpful
I really must say that this agent were excellent. We put the house on for sale and within days we had over 25 viewings and 5/6 offers, I must say I was shocked as all the other agents I had spoken to were so negative about the market and the house as it was metal. Mark was positive and did not care about it being metal, he was convinced that we could sell this house quickly and for a good price. They seemed to be very fussey with checking peoples money, which was great as the house round the cor...
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Was this helpful? Yes
Nov 12,2012
Minithumbdown
By: 'luxuryapartments'
Nov 12,2012
15 people found
this helpful
The agents were completely unprofessional and unforthcoming. They use bullying and aggressive tactics to get you to agree to their terms and conditions. I have never met such a rude and disrespectful individual as Mark. They have no concern about the tenants needs and only concerned about getting their commission. I can guarantee that when I come to purchase a house next year I will not be using their services. I hope that anybody considering using them will read this and stay far away. Do not g...
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What agent could do to change your mind?
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By: mark
Nov 12, 2012
This review has been written by a lady "who" rented a house from Mark Ashley & Co in December 2011 . At no time has this lady made any complaint to ourselves. The landlord and herself agreed that he could still receive his mail at the property. This is not illegal. Prior to the contract being renewed the landlord insisted upon allowing his mail to continue to be delivered and the tenant agreed to do so. It is always disappointing to read a complaint of this type but the facts in th....

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 9 1 5 17 2 2 4 0 13

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.
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Office 1
70 Watling Avenue, Edgware HA8 0LU
(57)

Opening hours