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Countrywide plc is the most successful estate agency and financial services group in the UK. Our company embraces the largest firm of estate agents, valuers, letting agents and conveyancers in the country.



 
5 Star Review
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
Scott and Louise were very helpful and professional throughout the entire process. They handled everything quickly with minor hiccups. They went out of their way to fulfil all my wishes regarding furnishings and service. I can definitely recommend working with this team....
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5 Star Review
Feb 10,2016
Minithumbup
By:
Feb 10,2016
0 people found
this helpful
Wonderful experience! Sarah was amazing, kept in touch, processed everything threw within a matter of days and was extremely efficient. I initially thought renting was a painful, long experience but both Amy and Sarah made this as painless as possible. I have already recommended Mann to a few friends who are looking to rent later this year. Very pleased with the service I was given....
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Comment on agent fees
Fair
Was this helpful? Yes
5 Star Review
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
Scoot has a very deep and strong expericence in letting property. and good skill in maintaining customer relationship. And he give me a more help and told me detailed knowledge and market information in term of letting property, and many good suggestions. Scoot, thank your very much!...
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Comment on agent fees
good
Was this helpful? Yes
5 Star Review
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
Mann Team Swanley - Gary Sarah and Amy are so helpful and very professional. They have kept me informed from the beginning to end with regard to re-letting of my property. They manage it so well I have no hesitation to leave my property in their hands. I know they will give fair and reasonable advice on my expectations and wishes....
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Comment on agent fees
Agent's fee is reasonable in line with current market prices.
Was this helpful? Yes
5 Star Review
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
I recently bought my first flat from Mann & Co. I'd heard enough negative stories about estate agents being pushy and not having your best interests at heart but Mann & Co were more than fantastic. They were supportive and keen to know how I was getting on with the purchase. When I got the keys I received a genuinely lovely call from Pebbles, one of their best agents who congratulated me. I would recommend their service to anyone, especially first time buyers who are looking for a bit mo...
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Comment on agent fees
Happy with all their fees.
Was this helpful? Yes
5 Star Review
Jan 25,2016
Minithumbup
By:
Jan 25,2016
0 people found
this helpful
Peter, Az and Katie have recently let out our flat to a new tenant. The service we received was superb - every detail taken care of and all our questions and concerns dealt with fully and quickly. The whole process was handled very smoothly and with enormous efficiency, and we felt very confident that everything that we had agreed was being remembered and adhered to - which creates a great sense of trust. All their efforts were much appreciated. No-one likes paying management fees, but if you ar...
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Comment on agent fees
Reasonable. I feel the fee of £300 for a new tenancy agreement is steep - to have risen 66.66% since October 2013 seems out of line with current price increases.
Was this helpful? Yes
5 Star Review
Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
this helpful
I have been a client of the Mann team at Beckenham for about 18 months now. They are always helpful and responsive. First class all round service....
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1 Star Review
Jan 16,2016
Minithumbdown
By:
Jan 16,2016
0 people found
this helpful
I would have given 0 stars if this was an option. I have had experienced nothing but problems since I began my tenancy with a Mann Countrywide property. The average wait for repairs is 2 months - with empty apologies and empty promises of rectifying the problem swiftly. The landlord drags his feet with all repairs etc. however, I am the one who needs to be flexible to 'understand the landlords financial position'. The estate agent's property management should understand this is having a detrim...
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What agent could do to change your mind?
Fees were terrible considering what you get in return - nothing! Late fees for rent yet its ok to have wait 2-3 months for repairs with no fee to be paid by the agent to the tenant
Comment on agent fees
Fees were terrible considering what you get in return - nothing! Late fees for rent yet its ok to have wait 2-3 months for repairs with no fee to be paid by the agent to the tenant
Was this helpful? Yes
5 Star Review
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Verry nice team helpful and hard working. Thanks to James,Chloe, and Catherine All the best and keep going Cheers...
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5 Star Review
Jan 13,2016
Minithumbup
By:
Jan 13,2016
0 people found
this helpful
Shortly, our salvation :-) . We didn't had too many days to waste, we had to find a good, welcoming place to stay in and with Tim's help we did find the perfect place, thank you again! After so many phone calls with no results, I have sent a message to several agencies and Tim called me in a second. He doesn't do his work superficially, he takes his work very seriously, he wants to help you, tries all the options to find the right property for you. He's efficient (showing you the place, sending...
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Was this helpful? Yes
5 Star Review
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
As a first time Landlord I was a little bit worried how the whole letting experience works and needed someone experienced and approachable to pave the way. Peter, Az and Katherine proved to be a really good choice. I must say whole process was exceptional - from first visit/valuation through photos, listing, all the admin and getting tenant in, all in 2 weeks in first half of December, I must say I'm really impressed. Behaviour like picking up keys from my home so viewings can start earlier, sor...
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5 Star Review
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
I used Tim to let my property earlier this year and his service was excellent. He was straight talking and worked hard to get me a new tenant. No sooner had I signed up he had viewings lined up and he kept me updated throughout. He is very polite, efficient and knowledgable and a pleasure to work with. He made what can be a stressful process very easy and stress free. I would highly recommend using Tim for anyone looking to let their property and I will certainly be going back to him when new te...
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Was this helpful? Yes
5 Star Review
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
I was spoiled for choice when letting my property. Tim presented himself well and represented the company in a positive manor. He was punctual smart and knowledgeable. I was happy to put my business with him and have not regretted that decision. I have used him again since. On both occasions he offered a good service and was very professional finding me decent tenants in a short period of time. I would be happy to recommend him if you are looking for a good letting agent....
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5 Star Review
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
Recently sold my property through Mann the service I received from Kimberley and her team was excellent couldn't have done it without them! I had big problems with Premier Property Lawyers but thanks to Kimberley and Pebbles who was always on the case I eventually got my property sold....
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5 Star Review
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
I contacted Tim first time in feb 2015 for letting my flat in Dartford. He has provided me with first class service,he is very polite and very proffesional. When ever i call him for any advice in relation to tenancy, he deals with it immidiately and always comes out with Appropriate solution.keeps me up to date with ongoing tenancy....
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5 Star Review
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
i contacted peter at mann to rent a property off him he was very helpful and happy to do things quick for me as i needed to be in quite quickly. i have had a few property's off peter and he is always happy to help and very reliable....
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Comment on agent fees
no one likes to pay fees but it is part of life
Was this helpful? Yes
5 Star Review
Dec 05,2015
Minithumbup
By:
Dec 05,2015
0 people found
this helpful
Overall, I have been very impressed with the service from Mann. Initially we spoke to Gary who was very informative about what services Mann offer. Amy also kept in touch by letting us know what tenants she was taking to view our property. We feel that Sarah went that little bit extra for us in helping to ensure the property was ready for the tenants. Sarah was able to save us money with work that needed to be completed and always kept in touch. 5 stars for Sarah!...
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Was this helpful? Yes
5 Star Review
Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
The whole team at Mann Haslemere where fantastically supportive throughout the buying process. Their communication was excellent, keeping me constantly updated in all aspects of the sale and directing me to ensure that all document's and reports were available when required for exchange. I would be happy to use them again for future property exchanges....
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4 Star Review
Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
Luke made things easier for us,as i was away most of the time,during those period of dealing with the agents. Infact both Timothy and Luke were so helpful .Thanks guys!!...
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4 Star Review
Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
Luke made things easier for us,as i was away most of the time,during those period of dealing with the agents. Infact both Timothy and Luke were so helpful .Thanks guys!!...
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Was this helpful? Yes
5 Star Review
Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
this helpful
Excellent customer service and always available. Professional advice and support given by sales consultant Georga Davis. Would 100% recommend Mann estate agents chessington. Thank you so much for your part in aquiring our new home....
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5 Star Review
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
The staff at Mann Lettings Catford were extremely helpful in getting us our new property. We were looking for a 5 bedroom house in a specific area and it was not very easy to come about. Besides they helped us to meet the new landlord to get everything sorted for the move. On the other end, they helped us to get our deposit back from our previous landlord. All went so well and I would definitely recommend the branch. Regards, Michaile...
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Was this helpful? Yes
1 Star Review
Nov 24,2015
Minithumbdown
By:
Nov 24,2015
0 people found
this helpful
Do not bother, money grabbing corporate company. After paying a holding fee by bank transfer we were set to move in. We were called a week before our move in date and asked whether we would be happy to up the price of the rent from £750 to £775 as the landlady had found a private tenant! Confused and upset we said yes as we had our hearts set on this place. We were emailed later by the estate agent saying the landlady had rejected our offer and sorry for the inconvenience. By this p...
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What agent could do to change your mind?
Was this helpful? Yes
4 Star Review
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
My husband and I have been very impressed with Timothy and the team. Timothy was able to find us a great tenant in a short space of time and made sure all the process was extremely smooth as i was working overseas. He had great knowledge of the market and listened to our requirements. We will definitely use him again when looking to let our property in the future....
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Was this helpful? Yes
5 Star Review
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
Neither myself or my partner have a bad word to say about Mann or the service we've received from both Peter and Katie. Both efficient, highly personable and helpful. Peter helped us find our dream flat and made sure that we were able to secure it and Katie went out of her way to make sure that the paperwork side of the things went as smoothly as possible. She was crystal clear in explaining absolutely everything. Following up to make sure everything is okay with the move and property was a lov...
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Was this helpful? Yes
5 Star Review
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
Throughout the sale process everyone at Mann, in particular Pebbles, were extremely helpful and key to progressing the transaction. The service level was excellent and I hope to work with them again....
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Was this helpful? Yes
2 Star Review
Nov 09,2015
Minithumbdown
By:
Nov 09,2015
0 people found
this helpful
Continued nom engagement with me regarding the progress of the return of my deposit !! I understand that landlady disputing area in one bedroom but been emailing on a daily basis Cara Williams and no response ! Shocking customer service !...
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What agent could do to change your mind?
Engage with me, respond to me, supply updates as I have asked for
Comment on agent fees
Seemed relatively fair compared to other agents in the city
Was this helpful? Yes
5 Star Review
Oct 30,2015
Minithumbup
By:
Oct 30,2015
0 people found
this helpful
The agent was consistently helpful and professional in the advice provided at each stage of the sale. The agent answered the questions we had and worked hard to ensure our concerns were satisfactorily answered. The agent challenged our concerns or opinions when appropriate and made every effort to keep both parties informed of developments. The agent worked tirelessly to secure the sale and to ensure that any issues or outstanding queries were resolved in a timely manner. The agent made a pos...
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Was this helpful? Yes
5 Star Review
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
I can advise that Pebbles has been fantastic to deal with. Any time i had an issue she would be there to help, even when i had problems with the solicitors. I just wish the solicitors had communicated as well as Pebbles did as she kept me up to date with everything. Thanks pebbles for all your help and support...
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Was this helpful? Yes
1 Star Review
Oct 26,2015
Minithumbdown
By:
Oct 26,2015
0 people found
this helpful
This is a real drag having to bring this all up again, but I can honestly say if you are thinking of using this estate agent, please think very carefully about what your financial situation is and whether you want to buy a house that you can't afford. If you are selling a property, with a view to buying another house, ensure that you get the figures right in your head first. Do not trust or allow Tony Howard to massage the figures and encourage you to purchase a house that you could have neve...
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What agent could do to change your mind?
Sadly not, you have lost a lot of business from this mistake already.
Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
142 4 100 29 24 11 12 13 10 42

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.
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Branch
45 High Street, Alton GU34 1AW
(2)
Branch
45-47 High Street, Ashford TN24 8TF
(3)
Branch
79 Castle Street, Canterbury CT1 2QD
(10)
show all branches (99)
Branch
78 High Street, Fareham PO16 7AW
(0)
Branch
47 The Borough, Farnham GU9 7NS
(1)
Branch
39 The Hart Centre, Fleet GU51 3LA
(0)
Branch
88 High Street, Gillingham ME7 1AX
(1)
Branch
41 High Street, Godalming GU7 1AU
(0)
Branch
10 Windmill Street, Gravesend DA12 1AF
(2)
Branch
78-78A Eltham High Street, London SE9 1BX
(0)
Branch
36 High Street, Maidstone ME14 1JH
(0)
Branch
150A High Street, Medway ME1 1ER
(1)
Branch
126 High Street, Medway ME4 4BY
(2)
Branch
274 High Street, Orpington BR6 0NB
(0)
Branch
35 Broadway, Sheerness ME12 1TP
(0)
Branch
3 Central Avenue, Sittingbourne ME10 4BX
(0)
Branch
337 Shirley Road, Southampton SO15 3JD
(2)
Branch
10 Clarendon Road, Southsea PO5 2EE
(0)
Branch
11 Wellington Way, Waterlooville PO7 7ED
(0)
Branch
112 Welling High Street, Welling DA16 1TJ
(0)
Branch
88 St. Thomas Street, Weymouth DT4 8EN
(1)
Branch
40-42 Commercial Way, Woking GU21 6EN
(2)
Branch
29 Princes Street, Yeovil BA20 1EG
(4)
Centre Way Branch
15 Locks Heath Centre, Southampton SO31 6DX
(1)
High Street Branch
Olivers House, GU27 2JY
(1)
Beckenham MANN
30 High Street, Beckenham BR3 1AY
(20)
Bromley
30 High Street, Bromley BR1 1EA
(30)
Catford Mann
121 Rushey Green, London SE6 4AA
(22)
Chessington Mann
9 North Parade, Chessington KT9 1QL
(2)
Cosham Branch
101B High Street, Portsmouth PO6 3AZ
(0)
Dartford Mann
14 Market Street, Dartford DA1 1ET
(26)
Eltham
78 Eltham High Street, SE9 1BX
(1)
Gravesend
201 Parrock Street, Gravesend DA12 1EW
(0)
Guildford
255 High Street, Guildford GU1 3BS
(0)
Haslemere
35a High Street, Haslemere GU27 2JY
(6)
Hedge End Branch
1 St. Johns Road, Hedge End SO30 4AA
(2)
Lee green
118 Burnt Ash Road, , London SE12 8PU
(0)
Lewisham
171 Lewisham High Street, London SE13 6AA
(39)
Mann Countrywide Woodbridge Hill
2 Aldershot Road Woodbridge Hill, Guildford GU2 8AF
(2)
Margate
15 Market Place, Margate CT9 1ES
(0)
Office 1
78 High Street, Alton GU34 1EN
(3)
Office 10
241 High Street, Dorking RH4 1RT
(0)
Office 12
165 West Street, Fareham PO16 0EF
(0)
Office 15
215 Fleet Road, Fleet GU51 8BN
(0)
Office 16
6 The Parade High Street Frimley, Camberley GU16 5HY
(0)
Office 17
41 High Street, Godalming GU7 1AU
(0)
Office 18
5 The Goldsworth Park District Centre Denton Way Goldsworth, Woking GU21 3LG
(0)
Office 19
172-174 High Street, Guildford GU1 3HW
(10)
Office 2
The Estate Office Frimley Road , Ash Vale GU12 5NL
(0)
Office 20
35A High Street, Haslemere GU27 2JY
(3)
Office 21
90-92 High Street Horsell, Woking GU21 4SZ
(0)
Office 22
32 High Street Knaphill, Knaphill GU21 2PY
(1)
Office 23
39 High Street, Leatherhead KT22 8AE
(0)
Office 24
56 Victoria Road , Reading RG7 3XD
(0)
Office 25
147 Friar Street, Reading RG1 1EX
(0)
Office 26
98 School Road, Reading RG31 5AU
(0)
Office 27
49 Old Woking Road, West Byfleet KT14 6LQ
(1)
Office 28
40-42 Commercial Way, Woking GU21 1EN
(0)
Office 29
38 Market Place, Wokingham RG40 1BU
(0)
Office 32
34 Peascod Street, Windsor SL4 1EA
(0)
Office 33
24 Chalet Hill, Bordon GU35 0TQ
(0)
Office 34
40 High Street, Gosport PO12 1DF
(2)
Office 35
127 London Road, Portsmouth PO2 9AA
(6)
Office 36
Countrywide House Deweys Lane, Bournemouth BH24 1AJ
(0)
Office 37
1 Freegrounds Road, Hedge End SO30 0HG
(0)
Office 39
17 Salisbury Road, Totton SO40 3HX
(1)
Office 4
6 West End Road Bitterne, Southampton SO18 6TG
(0)
Office 40
The Old Bank House 19 The Marsh, Hythe SO45 6AJ
(1)
Office 41
15 Locks Heath Centre Centre Way Locks Heath, Southampton SO31 6DX
(2)
Office 42
17 Salisbury Road, Totton SO40 3HX
(1)
Office 44
294 Woodham Lane, Addlestone KT15 3NT
(1)
Office 45
108 High Street, Cranleigh GU6 8AJ
(0)
Office 46
128-130 High Street, Epsom KT19 8BT
(0)
Office 47
166-168 Central Road, Worcester Park KT4 8HQ
(0)
Office 49
3 Claremont Road, Surbiton KT6 4QR
(0)
Office 5
4 Charles Square, Bracknell RG12 1DF
(0)
Office 50
2 High Street, Shepperton TW17 9AW
(0)
Office 54
197-201 High Street Hampton Hill, Hampton Hill TW12 1NL
(0)
Office 55
426 Richmond Road, Kingston Upon Thames KT2 5PU
(0)
Office 56
10 Station Parade, East Horsley KT24 6QN
(0)
Office 58
9 Grand Parade High Street, Crawley RH10 1BU
(1)
Office 6
78 High Road, Byfleet KT14 7QW
(0)
Office 60
17 High Street, Leatherhead KT23 4AA
(0)
Office 7
7 High Street, Camberley GU15 3QU
(0)
Office 8
4 The Precinct Winchester Road, Chandlers Ford SO53 2GA
(0)
Office 9
101B High Street, Portsmouth PO6 3AZ
(0)
Purley Mann
921 Brighton RoadPurley, Croydon CR8 2BP
(1)
Rainham Branch
11 High Street, Rainham ME8 7HX
(0)
Redhill MANN
43 High Street, Redhill RH1 1RX
(1)
Rochester
150 High Street, Rochester ME1 1ER
(2)
Sidcup Mann
71 High Street, Sidcup DA14 6DW
(12)
South Croydon MANN
105 South End, Croydon CR0 1BG
(7)
Strood Branch
165 High Street, Rochester ME2 4TH
(0)
Sutton Mann
40 High Street, Sutton SM1 1HF
(20)
Swanley MANN
1 Manse Parade, Swanley BR8 8DA
(45)
Sydenham MANN
63 Sydenham Road, London SE26 5UA
(42)
Weavering Branch
2 Grovewood Drive North, Maidstone ME14 5TQ
(0)
Willesborough
119 Church Road, Ashford TN24 0JQ
(1)
Woolwich MANN
1 Thomas Street, London SE18 6HL
(14)