Mann Countrywide

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A 5-star review by 'Harrison Jones' 30/11/2011
Branch:
172-174 High Street
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







While i was a student of Surrey University i used MANN Countrywide who helped me look for a property that was best suited for myself and 3friends. They found us a property within walking distance to the university at a very reasonable price. The Lettings team in the Guildford branch were very helpful in my property search available to help me with any questions that i had. I will defo be using them again
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A 5-star review by 'Joyce' 27/11/2011
Branch:
172-174 High Street
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







Superb service, me and 3 friends recently rented a house via the Mann lettings team in Guildford, the staff were really lovely to us from the first viewing right up to the move in day, they even took us to the property for a check in and ran through how the heating and hot water worked. Nothing has ever been too much trouble, Ive rented before through other Guildford agents but have nver had such good service before, Andrea, Emma, Alex and Chris were all fantastic, a big thanks to you all xxx
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A 5-star review by 'James Coleburn' 27/11/2011
Branch:
172-174 High Street
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes







Mann lettings looked after the letting of my apartment, they found me a tenant within 3 days.during which time I found them to be a professional exceptionally well managed team, who gave me a service far superior to that previously provided by other Guildford agents. I strongly recommend this lettings team and in particular the lovely manager Andrea
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A 5-star review by 'Bill' 17/1/2011
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







I sold two properties through them. They were efficient, positive and achieved good prices. Thank you.
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A 5-star review by 'hannahp' 18/12/2010
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes







Very proactive staff who went out of their way to help me, Mark and Sam obviously have bundles of energy and seem really passionate about their job, thanks for all your help guys I really appreciated it. I will reccomend you to friends and family who want to rent.
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1. 

   A 1-star review by 'Displeased' 24/5/2012

   Branch:

   121 Rushey Green Catford

   Services:

   Sales (as a Buyer)

   Staff Member

   Hazel Henwood

   Staff Member

   Quoc Tang

   Experience:

   Would you use the agent again? No

   I have had the great misfortune to buy a house through these charlatans, from the outset they were obstructive, with Quoc informing me that the vendors did not want to proceed as I was too pushy. They dithered around confirming the offer, made it clear they were only interested in the vendors concerns and were frequently personally abusive (Quoc particularly, this 'gentleman' has no business in any customer facing industry), the agents refused to take the house off the market after my offer was accepted and invented offers in an attempt to bully me into raising mine. Despite repeated requests they refused to put pertinent information in writing and continued to call during my working day when e-mail only contact had been requested. In addition they pushed their conveyancing 'service' inordinately heavily even though the same group were handling the conveyancing for the vendor. Moreover their conveyancing 'service' was at least 20% more expensive than the nearest competitor. Overall avoid like the plague, particularly Mr Tang.

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2. 

   A 2-star review by 'McConnell' 21/5/2012

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I found both the Godalming and Haslemere Branches to be pushy and unscrupulous in their financial advise and sales technique. VERY pushy! I have asked them several times to remove my details from their database to no avail. They still cold call me about once a month. I once looked round property in Haslemere and am no longer interested in that area, which I have made clear on more than one occaision, but this does net deter the Haslemere branch!
   I had my house valued by the Godalming branch, to whom I have mentioned my dislike for their pushy sales techniques.They fair slightly better, but still cold call every couple of months, despite my persistant requests to have my details removed.
   Financial advice was based on how much they can 'squeeze' out of a lender, rather than my ability to repay, not adequate at all, in my opinion.
   All smacks a bit of desperation. AVOID!!

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3. 2
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   A 1-star review by 'EF23' 3/5/2012

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   In February of this year I received a marketing flyer advising that Mann Countywide had several people looking for property in my area and that property to sell was required urgently. As I was looking to sell my property at this time I called and spoke with an estate agent named Mike Stewart who confirmed there were 9 people on their books looking for a property on my estate. I therefore booked an appointment to meet with Mike on 4th February 2012.

   My appointment went ahead as planned and Mike gave me a generous valuation on my property and said he had 5 people waiting to view it... (read more)
   

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4. 2
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   A 1-star review by 'Will' 24/4/2012

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I've just had a call from the rudest Estate Agent I've ever dealt with, Tim Mcarthy based in Rochester.

   I'm a buy to let investor keen on building my portfolio in Kent and as such have spoken to many Estate Agencies, none of which have got my address. Tim laughed at me when I asked politely if I could refrain from supplying an address and went on to say he wouldn't organise any viewings unless I gave it to him. There was a few minute stand off when Tim said finally Manns wouldn't do business with me. As far as I'm concerned all the Estate Agent needs is an ability to contact me, and unless he's planning on dropping round to my house, he doesn't need my home address. I have dealt with many Estate Agents either when buying, selling or renting properties out and I have never had the misfortune of dealing with one so unprofessional and unpleasant. I have dealt with Manns EAs before and have had good experiences. I hope Tim isn't a refection of the business's morals as they move into the future.

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5. 

   A 2-star review by 'Sunny' 3/4/2012

   Branch:

   40 High Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Hidden admin charges, charged £600 for reference, agreement & inventory check for unfurnished property. Please avoid Mann for renting, due to there charges.

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6. 2
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   A 1-star review by 'unhappycustomer' 9/2/2012

   Branch:

   172-174 High Street

   Services:

   Lettings (Prospective customer)

   Staff Member

   Andrea King

   Experience:

   Would you use the agent again? No

   MANN COUNTRYWIDE TRIED TO CHARGE US £600 IN AGENCY FEES TO LET A PROPERTY!
   THEN CLAIMED THEY SHOULD BE CHARGING US £800!
   DO NOT PAY THEIR EXTORTIONATE FEES, LOOK ELSEWHERE!

   They were demanding: £150 tenancy agreement, £60 per person admin fee, £75 per person reference check, £170 inventory fee (despite the flat being unfurnished) = TOTAL £590 IN FEES! When we complained they were rude and lied saying they were cheaper than all other agents (yet in reality another agency was advertising the same property with fees of only £225!), and said we had to pay at least £500 fees or... (read more)
   

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7. 2
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   A 1-star review by 'esubbs' 12/1/2012

   Branch:

   105 South End

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   All was fine when we first rented the property, however come to end the tenancy and that is where the problems begin. They had never provided us with the prescribed information, leaving our landlord in the position of potentially being sued and it took five phone calls, two weeks and many many lies (we don't have to provide it etc. etc.) before we got any details and they were still incomplete (we had to contact the DPS for the rest). We ended our tenancy on the 18th, our landlord gave written permission to them on the 20th and they then made excuse after excuse after excuse as to why they... (read more)
   

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8. 

   A 4-star review by 'Cathleen' 12/12/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I used Mann Countrywide to locate and rent out a property in the lewisham area. My agent was Sharon who was very helpful throughout the entire process. I would recomend anyone looking for a rental to use Mann, they were kind and informative throughout the whole process

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9. 4
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   A 1-star review by 'Rebecca' 30/9/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   I had a very bad experience with Mann Countrywide. I found a property to purchase through them and from the outset thought that the style adopted by the agents showing us round and eventually dealing with our offer was agressive and purely motivated by self interest. They failed to keep us informed of anything (at one point I had to actually go into the office and sit there and wait to speak to someone for them to actually let us know what was happening as they never returned calls) and they tended to get most things wrong. They also push their conveyancing service. As a practising lawyer I... (read more)
   

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10. 

    A 3-star review by 'BobG' 21/3/2011

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    I was given a buyer with a track record of not completing sales. I was told by the manager that the buyer would complete given time, 11 months later he has not. The manager said that the best way was to put the price within a range and this would get a mid range offer. All offers after that were below the bottom of the price range. 3 reasons not to use Manns!

    I wrote to the manager by email a week ago and to date have not had a reply. Par for the service I think.

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11. 1
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    A 1-star review by 'Iamyourman' 8/3/2011

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    We were interested in buying a house that was on the market with Mann, yet had to put ours on sale. Mann forcefully tried to convince us to put our own house on sale with them. They stated clearly that they would make things very difficult for us if we used another agency. As a result, we decided to pull out and the seller lost a prospective buyer. I would not want to sell my house with Mann Ashford Kent, as they seem only good at one thing: scaring buyers away!

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12. 3
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    A 1-star review by 'Househunter1' 19/2/2011

    Branch:

    43 High Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Incompetent Staff and dishonest. Very disappointed in their lack of service.

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13. 

    A 4-star review by 'eddie 78' 19/1/2011

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Used the branch a second time and have been fast and polite in finding me a tenant. Got the full price as well and recommend me not take the first offer as they weren't convinced with quality.

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14. 2
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    A 1-star review by 'rose' 12/1/2011

    Branch:

    294 Woodham Lane New Haw

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? No

    I recently brought a property through Mann Countrywide from the Dartford, Kent branch. When showing the property, the negotiator was very polite. However, as first time buyers when we asked questions the negotiator did not know the answer too. Her response was, she'll call us back regarding the queries. This was left and forgotten. Brought a reprocessed property through them and completed. When visiting the property we realised we was not given keys for the window also as it is reprocessed the agent turned off the electricity, water and gas for safety reasons (which is understandable). Called... (read more)
    

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15. 1
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    A 2-star review by 'kingadder' 1/1/2011

    Branch:

    32 High Street Knaphill

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? No

    Not a good experience.
    3 viewings arranged and two no shows by them, crap brochure for a good property, one staff that sent threatening emails to exchange before searches complete.
    One helpful lady staff, but not much more to recommend. A shop window area full of empty adverts and properties put up twice is enough for me to not use them.

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16. 1
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    A 1-star review by 'MsShopper' 27/9/2010

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    A big NO! Tried to buy a property from this agency - they've just wasted my time. Looks like this agency is trying to sell you the property and their mortgage too. If you already have your mortgage arranged, don't even bother contacting them - they will find 1 million reasons to say NO to you.
    The service was very poor too. Looks like those people don't know how to treat customer in a professional way.

    My advice: stay away from this place!

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17. 1
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    A 2-star review by 'Paul' 2/9/2010

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    I had my house on the market with a rival estate agent that did a hugely discounted fee (50%) off, but my house was not selling, so I called in MANN, they said that my house was under priced and they could sell it easily, so I reluctantly agreed to the

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18. 1
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    A 1-star review by 'Logan5' 1/9/2010

    Branch:

    49 Old Woking Road West Byfleet

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? No

    Nice helpful lady Manager called Williams.Thats where it ended. Crap brochure and service from the rest. What the lady manager was doing working there I do not know!

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19. 

    A 5-star review by 'Iris' 21/8/2010

    Branch:

    17 Salisbury Road

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Seven weeks from start to finish, well done all the team at Totton branch. I am so impressed, I am now using them to sell my property in Devon.

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20. 

    A 5-star review by 'ljh' 9/5/2010

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I was selling my Mother's house, initially to pay for a care home but sadly she passed away before the house was sold and it became an executors sale. I chose Mann Countrywide as Chris, the manager, had excellent knowledge of the area and proposed marketing the house on an 'offers in excess of

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21. 

    A 2-star review by 'monkey' 2/3/2010

    Branch:

    9 Grand Parade High Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'monkey' rated Mann Countrywide but did not write a review.

22. 2
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    A 1-star review by 'MUG' 22/2/2010

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    They kept me waiting nine months, telling excuses after excuses, trying to sell my flat only to find out that the people buying our flat never had a mortgage in the first place and that they were black listed and then to find out that our same branch were advertising their repossed proprety. We had to pay

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23. 

    A 2-star review by 'ELG' 3/2/2010

    Branch:

    172-174 High Street

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    
    
    
    
    User 'ELG' rated Mann Countrywide but did not write a review.

24. 

    A 5-star review by 'dingdongmerrilyonhigh' 9/5/2009

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I sold through Mann Countywide and I have found them extremely competent and helpful throughout the entire process. I thought I would write them up a good review as they were getting an awful lot of bad ones on here. Remember, people are only really likely to write a review if they have a bad experience; very much like those "How's My Driving" stickers - people rarely, if ever, ring them to compliment the driver, but only to complain. Moral of the story - Don't assume a few bad experiences in some offices is representational of the entire company.

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25. 

    A 5-star review by 'Pink Sue' 11/4/2009

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I have just seen some comments regarding them and wanted to support the team that sold my home in Bognor Regis. Everybody there got to know me personally and they all cared about me and my situation. I would tell any of my friends to go to them in the future.

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26. 

    A 2-star review by 'Chaz86' 1/4/2009

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Found a house through Mann & co and thought it would be good to use them to sell our flat. They are over priced, particulars were awful so I we haven't even sent them back - they haven't even chased for them. We have had viewings but we have to call and ask for feedback. The feedback is always the same story about someone having too many clothes for the bedroom. The final straw today was when I was asked to show someone round - they were surprised when I said no because I have a job. Can't wait for the contract to be up so I can use a decent estate agent!

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27. 1
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    A 1-star review by 'Sally Cole' 13/11/2008

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    An office full of wannabe estate agent ametuers shouldn't be aloud to have the responsability for somebody's home. Arn't there exams that you should pass before you are allowed to deal with the most valuable object (most of us) ever buy?

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28. 1
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    A 1-star review by 'c.slade' 11/11/2008

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    We are still in contract to sell, but are wishing we had never bothered. Full of hot air, messed up viewings, no feedback, promises to ring back, but do not, still haven't got correct details yet. Horrendous charges, they are definitely not worth the hassle.

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29. 1
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    A 1-star review by 'Karl Lewis' 19/9/2008

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Chose Mann because of the 3 agents that we had shortlisted she seemed the most clued up. I had reservations that she was very good at saying the right things but in way that made me think she was experienced in knowing what to say - or what the cliente wanted to hear.

    The first viewer was shown around by myself as they were too busy in the office. It turned out that he had a motorcycle business and was lead to believe that there was side access to the back garden. Whilst there is side access I would not even dream of trying to squeeze my motorbike through this impossible gap. When I spoke... (read more)
    

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30. 1
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    A 1-star review by 'MisterKatz' 3/9/2008

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    When I was last looking for a new home, Mann Countrywide sent me some details for properties. When I said to them that I wasn't interested in one of the properties because it didn't look very nice from the outside, the response from the agent was "well, you won't be living on the outside".

    Needless to say, I wouldn't give them the time of day now.

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31. 1
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    A 5-star review by 'cheesecake' 15/1/2008

    Branch:

    78 High Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I chose Mann Countrywide to sell my property above another agent as they were so friendly and professional. They came with a list of people looking to buy the kind of property I was selling in that price bracket some of whom already had mortgages in principal. They also said how many people had hit on rightmove that week looking at properties in that price bracket. They were not the cheapest but they did the job. My property went on the market on the Saturday and by the Monday I had a full asking price offer. Some of this may have been luck but the rest of the sale went smoothly, it was the solicitors that caused a bit of anxiety at the end but it all went smoothly. This was in Kent.

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32. 

    A 5-star review by 'jan' 23/10/2007

    Branch:

    17 Salisbury Road

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    After using Palmer Snell for letting and selling (they were next to useless) Mann Countrywide have been great keeping us informed emailing us and phoning us even though we are in Australia. Very freindly staff at their Adastral Road, Poole branch.

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33. 

    A 2-star review by 'cattie' 21/5/2007

    Branch:

    78 High Street

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    How do these people manage to stay in business?

    It's not a company I've ever liked to deal with, mainly because of their aggressive selling techniques concerning mortgages & insurance, plus trying to get you to view houses you're not really interested in.

    But having sold my house & needing to register with all ea's in the area in my search for a new home I decided I'd have to include them. I called into the local branch this morning & was told by the only person in the office that I couldn't register as there was nobody there right now who could do this for me I don't know what she got... (read more)
    

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34. 

    A 2-star review by 'danielbarker' 5/1/2006

    Branch:

    78 High Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    We went with Mann & Co as we found a house we really liked through them. We thought they may work harder if we went through them, and oh so wrong were we. Firstly it took 8 days for them to write up the particulars for the house, and they failed to take any internal photos. I didn't mind paying a high commission as long as it was money worth spent. They do not have their own web site and in addition they only advertise on rightmove.com. It took 4 weeks for the house to get in the paper and in addition they only advertised in the local paper every two weeks despite a commission charge of

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