Mann Countrywide

Mann Countrywide

Agent rating: 3.8 out of 5.0 based on 296 ratings. This website contains 294 user reviews of Mann Countrywide.

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  • 5 Stars 181
  • 4 Stars 23
  • 3 Stars 3
  • 2 Stars 14
  • 1 Star 75

  • Recommended 205
  • Not Recommended 91
  • Sales (as a Vendor)30
  • Sales (as a Buyer)20
  • Sales (Prospective customer)28

  • Lettings (as a Landlord)101
  • Lettings (as a Tenant)99
  • Lettings (Prospective customer)13
  • Repair/Property Management0

  • They manage our building1
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys0
  • Conveyancing0

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This firm is ranked 1292 out of 14210 in the UK

Overall Customer Rating

3.75 out of 5.00

  • 205 recommend
  • 91 disapprove

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League Table Rankings:

Agent Information

Countrywide plc is the most successful estate agency and financial services group in the UK. Our company embraces the largest firm of estate agents, valuers, letting agents and conveyancers in the country.

Page last updated on: 04-Jul-2015 12:46:08

Customer Reviews  (Page 1 of 10)

  1. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 1 -star review by ''

    Branch:
    1 Thomas Street (Woolwich) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    Se28
    Rent PCM
    £1150
    Experience:
    Would you use the agent again? No

    We found the service of the lettings department to be aweful and we had a terrible and stressful experience.
    We had let our property out with Mann countrywide for 2 years, and throughout the 2 years have had 4 rouge tenants, which damaged our property or not pay rent. Furthermore, the last tenants removed our furnishings without our consent, stating that it was the agents that had allowed them to do so.
    After many emails we still have not had an answer as to why this happened. Not only we are out of pocket but the flat was left in a state.
    We now let our property out through a... (read more)

    What could Mann Countrywide do to change your mind??

    “When an email was wrote to the company asking for answers as to how and why certain things were approved without our permission, they didn't give us a straight answer. We also wanted compensation for the items of furniture removed. Giving us a something free for the next tenancy sign up is an insult as We will NEVER use them again. And would NEVER recommend them to anybody we know.”


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  2. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Haydar Shubbar, Oscar Berriman-Branagan
    Postcode
    SE13
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? Yes
    Haydar ShubbarOscar Berriman-Branagan
    Haydar ShubbarOscar Berriman-Branagan

    I would highly recommend Mann to anyone. Haydar Shubbar was informative and reliable and we felt like we were in good hands from the first time we viewed a property with him. The whole team in Lewisham helped us to get the apartment we wanted and dealt with everything professionally and in as much detail as possible. I would definitely come back and use Mann again and I would like to thank Haydar, Scott and Oscar for their help. They were quick and made our move as smooth as possible which was brilliant.

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  3. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Scott Davis, Oscar Berriman-Branagan
    Postcode
    SE8
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? Yes
    Scott DavisOscar Berriman-Branagan
    Scott DavisOscar Berriman-Branagan

    Agent Scott was precise and professional in answering our questions and provided us with the best service for our needs. Thank you very much for your help Scott!

    Agent Oscar helped with the bureaucratic part. He was very friendly and professional at the same time. Thanks Oscar! Great team !!!

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  4. 5
    people found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    Se13
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? Yes

    Both members of Mann were very accommodating. I was difficult to get hold of at times because of work commitments but with their patience they were able to find me a good resident to move into my property in just over 3hrs of dropping in the keys to them. Referencing came back positive and happy to say they are moving in, in the next couple of days.

    Couldn't have been a smoother transaction. Very grateful to both members of staff.

    Regards

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  5. 8
    people found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Scott Davis, Oscar Berriman-Branagan
    Postcode
    SE14
    Rent PCM
    £1200
    Experience:
    Would you use the agent again? Yes
    Scott DavisOscar Berriman-Branagan
    Scott DavisOscar Berriman-Branagan

    As a Landlord I have used many agents over the years to let and manage my properties. Scott has managed two branched that I have dealt with and each time the service provided has been industry leading. They always deliver on promises, keeping voids to a minimum and make the process hassle free. I would recommend Scott and his team at Mann Countrywide Lewisham especially Oscar to any Landlord looking to let.

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  6. A 4 -star review by ''

    Branch:
    1 Manse Parade (London Road) (Swanley) (Kent)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gary Steadman, Sarah Walker
    Postcode
    DA1
    Rent PCM
    £650
    Experience:
    Would you use the agent again? Yes
    Gary SteadmanSarah Walker
    Gary SteadmanSarah Walker

    I feel that both Sarah and Gary are great in managing my property. I trust them with their expert opinion and they steer me in the right direction with any queries or issues that I have.
    I have been using Mann and Co for 2 years and I will continue to use them in the future.

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  7. A 5 -star review by ''

    Branch:
    1 Manse Parade (London Road) (Swanley) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah Walker, Lauren Hills Timothy Knight
    Postcode
    BR8
    Experience:
    Would you use the agent again? Yes
    Sarah Walkerno photo
    Sarah WalkerLauren Hills Timothy Knight

    We have had the best service from this branch especially from Sarah Walker, she is really one in a million. Always willing to listen and also quick to assist you with any complications. I would really recommend this agency in Swanley as the team at this branch delivers exceptional service at all times. Well done guys I would give you a 10 out of 10.

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  8. A 5 -star review by ''

    Branch:
    1 Manse Parade (London Road) (Swanley) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah Walker, Amy Cook
    Postcode
    BR8
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    Sarah WalkerAmy Cook
    Sarah WalkerAmy Cook

    Just wanted to say a massive thank you to both Amy Cook and Sarah Walker for helping me find the perfect property to rent for me and my daughter. They were both really helpful and told me all the information I needed to know as this was my first time letting on my own, They worked around me and my job and made the letting process very easy and straight forward.

    I would highly recommend Mann Countrywide for any one looking to rent a property.

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  9. A 5 -star review by ''

    Branch:
    1 Manse Parade (London Road) (Swanley) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah Walker, Unknown
    Postcode
    da2
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    Sarah Walkerno photo
    Sarah Walker Unknown

    Both Lauren and Sarah are absolute stars!! Even though our first application didn't go through they both did all they could to help and were on the phone to us every day. I would definitely use them again!

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  10. A 5 -star review by ''

    Branch:
    1 Manse Parade (London Road) (Swanley) (Kent)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Lauren Hills Timothy Knight, Gary Steadman
    Postcode
    DA17
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    no photoGary Steadman
    Lauren Hills Timothy KnightGary Steadman

    Extremely pleased & impressed with the service I receive from MANN Swanley Branch. All staff members are polite, co-operative & dilient. They already manage two properties for me, and with the current level of service excellence I will have no hesitation to offer them to market another property for me in October 2015.

    Keep up all the good work!

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  11. A 1 -star review by ''

    Branch:
    79 Castle Street (Canterbury) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    CT2
    Experience:
    Would you use the agent again? No

    A total shambles and a dishonest agent, I'd rather buy a tent than go through another year of renting through them.
    I'll list the worst three faults
    1) Letting tradesmen have keys who would just turn up and enter the property without notice.
    2) Damp and the garden that resembled a building site mentioned the first week numerous times since and only the garden was fixed a week before the tenancy ended, the damp is still there.
    3) Tenancy allowed to start even after one party could provide no guarantor, Mann's were then supposed to take 12 months rent before allowing it to start unbeknown to the other tenants or guarantors they took six months, then sent threatening letters out to the other tenants and guarantors demanding they pay the other six months.
    This firm is a total shambles

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  12. A 1 -star review by ''

    Branch:
    1 St. Johns Road (Hedge End) (Hampshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Mike Manager
    Postcode
    so30
    Sold Price
    £150000
    Experience:
    Would you use the agent again? No
    no photo
    Mike Manager

    We saw the property and loved it. Ideal location for us: close to our son's primary school, my husband's work and my work. We made an offer and was ACCEPTED!!!. We find a good mortgage rate with an independent broker, we paid the lawyer fees and the survey fee to the bank, which we received with satisfactory results. The same day we went to the Estate Agency to sign and exchange contracts the manager of Mann Countrywide at Hedge End's branch, MIKE WHATEVER, told us something that unexpectedly would change our lives, and not in a positive way: "Someone had made a better offer and had been... (read more)

    What could Mann Countrywide do to change your mind??

    “Mike should be less arrogant, and less aggressive. Instead he should practise to be honest, moral, and ethical. He treats with people and whether he likes it or not affects people's life. Before he acts like a nasty person thinking about money, he should think how would he feel being treated the way he treats others.”


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  13. A 1 -star review by ''

    Branch:
    1 Manse Parade (London Road) (Swanley) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Gary Steadman, matthew doddington
    Postcode
    da1
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? No
    Gary Steadmanno photo
    Gary Steadmanmatthew doddington

    Absolutely appalling shocking letting agent, neglected from the moment they took my money. A constant case of buck passing, not my job or 'I'm off early for the weekend' excuses. No timely responses to any matter. Absolutely no sense of property management or customer service - your property could burn down and they wouldn't even bat an eyelid. Never use these people!

    Throughout my tenancy I have had to deal with oven not working, mould and rising damp which has never been addressed satisfactorily, holes in the roof - we had to call out environmental health before the agency would react. And now a boiler that has needed attention for some time.

    What could Mann Countrywide do to change your mind??

    “Their job!”


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  14. A 5 -star review by ''

    Branch:
    15 Locks Heath Centre (Southampton) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Daniel Bush
    Postcode
    SO19
    Rent PCM
    £2200
    Experience:
    Would you use the agent again? Yes
    no photo
    Daniel Bush

    Having secured a very good tenant for our property over 6 months ago on a two year Tenancy Agreement, we needed Mann Countrywide's assistance to make some changes to the Agreement so as secure some re-funding on our property. The Lettings Manager Daniel Bush, who originally secured the tenancy, was extremely helpful and more importantly, positive in his approach which ensured we obtained the changes required without the tenants position being compromised.

    Dan's practical way forward to resolve the problem and his can do approach was refreshing in an era when obstacles are usually used as an excuse not to help customers and clients. Well done Dan.

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  15. How much is my property worth?

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  16. A 5 -star review by ''

    Branch:
    63 Sydenham Road (Sydenham) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lee Goodall, Natalie Parton
    Postcode
    SE26
    Sold Price
    £235000
    Experience:
    Would you use the agent again? Yes
    Lee GoodallNatalie Parton
    Lee GoodallNatalie Parton

    Lee was very friendly, asked us what our expectations were then summarized how he would advertise our property for sale. Natalie handled all viewing appointments and she recommended their conveyancing service, We were surprised at how many viewings there were and was always notified beforehand. We valued the feedback. I could speak to Lee and Natalie at any time during office hours. The agents and conveyancing team did an excellent job and handled the sale very well. We would happily recommend them to others.

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  17. A 4 -star review by ''

    Branch:
    121 Rushey Green (Catford) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Peter Piskov, Katherine Wells
    Postcode
    SE6
    Rent PCM
    £1200
    Experience:
    Would you use the agent again? Yes
    Peter Piskovno photo
    Peter PiskovKatherine Wells

    My initial dealings with Peter were very professional. Peter is very knowledgeable in his field, very courteous, respectful and is a great first impresssion for the company.

    Peter didn't hound me but provided me with the assurance that should i have any queries, he would go out of his way (even if he is on leave) to speak to me.

    Once i decided to use Mann (as opposed to a competitor), i dealt mostly with Katie Wells who again, was on the ball, knew the status of my account and was always on hand to answer questions. Katie is also very friendly and has a great professional and courteous telephone manner.

    Overall, Mann and Countrywide provided a good service which was the introduciton of the tenant, the checks, the tenancy agreeement, the inventory and other services and at a competitive price. I am very pleased with my choice of using Mann and Countrywide.

    Comments on the Agents fees

    “AWARE OF THIER COMPETITORS PRICES WHICH ENSURES A COMPETITIVE PRICE”


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  18. A 5 -star review by ''

    Branch:
    30 High Street (Beckenham) (Kent)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Rebecca Courtman, James Smith
    Postcode
    BR3
    Rent PCM
    £1000
    Experience:
    Would you use the agent again? Yes
    no photoJames Smith
    Rebecca CourtmanJames Smith

    Rebecca was very helpful with finding a nice place for me and my family.
    And James was very polite and help me with some documents I got issues with.
    Thank you for your service - will definitely recommend your branch to friends.

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  19. A 5 -star review by ''

    Branch:
    63 Sydenham Road (Sydenham) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Hazel Henwood, Doug Treleven
    Postcode
    SE26
    Experience:
    Would you use the agent again? Yes
    Hazel HenwoodDoug Treleven
    Hazel HenwoodDoug Treleven

    The whole process was proffessionally dealt with. Members of staff were courteous and friendly. Called them to give them a description of the type of property we were looking for and they didn't let us down.

    Daniel Sarpong you have a great team there *****

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  20. A 5 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Scott Davis, Haydar Shubbar
    Postcode
    SE3
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    Scott DavisHaydar Shubbar
    Scott DavisHaydar Shubbar

    Scott , Haydar, and Oscar provided an excellent service. They were professional, attentive, and very helpful in all my dealings with them.
    By far the best team of agents I have dealt with during my past 8 years of renting in London.

    Comments on the Agents fees

    “THE FEES WERE VERY HIGH (OVER £500), WOULD NOT NORMALLY WANT TO PAY THIS AMOUNT. HOWEVER, AT LEAST THE SERVICE PROVIDED WAS EXCELLENT SO WENT SOME WAY TOWARDS MATCHING THE HIGH COST.”


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  21. A 5 -star review by ''

    Branch:
    63 Sydenham Road (Sydenham) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Guy Marsh
    Postcode
    Se26
    Sold Price
    £370000
    Experience:
    Would you use the agent again? Yes
    no photo
    Guy Marsh

    Mann were very good at responding to a very sudden decision to sell our property after finding our next property much quicker than we had expected. With a good knowledge of the local area, slightly more realistic valuations than other local agents, Mann sold our property in 10 days! Guy was a great support throughout the process, and a strong link between buyer and seller, making the process smooth and as stress free as possible. We would definitely use them again!

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  22. A 5 -star review by ''

    Branch:
    40 High Street (Sutton) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Stephanie Bence, Jo Hughes
    Postcode
    SM1
    Sold Price
    £435000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Stephanie BenceJo Hughes

    Jo visited my home and got me to sign on with Mann Countrywide Sutton. My house had been on the market for three months prior with two other estate agents whose service was very poor. Jo was up front and honest with me. Everything was explained in detailed. She told me she had a dynamic team with her and she was right. One member of her team was Stephanie Bence. Words cannot describe this lady's enthusiasm and commitment to her job. She treated me with respect, was very patient with me and my numerous questions. She always follow up when she said she would. She is an outstanding member of the team. Jo and her team are very dedicated and for this I am thankful.

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  23. A 5 -star review by ''

    Branch:
    40 High Street (Sutton) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SM4
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? Yes

    An amazing experience and all in my first dealings with Mann. I have previously used other local agents and assumed all agents are the same! I was very wrong, Victoria and Luarna are an exception and a credit. Honest, polite and knowledgeable my flat has a great tenant and i cannot fault the service i received.
    I will happily tell anyone to call Victoria and her team and use there service. You will not be disappointed.

    Comments on the Agents fees

    “YOU PAY FOR A SERVICE AND THAT IS CERTAINLY WHAT I RECEIVED. VERY HAPPY”


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  24. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    127 London Road (North End) (Portsmouth) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PO4
    Experience:
    Would you use the agent again? No

    I am a tenant renting an apartment with MANN countrywide. The beginning of the process was very dissatisfactory and I am pleased that the property is not managed by this agency, because the communication was very difficult.

    I went for a viewing of a very nice apartment that was, however, left in a very bad condition by the previous tenant. The agent reassured me that the place will be cleaned professionaly (including carpet cleaning) and that major issues that I named will be repaired. So I agreed and in a couple of weeks signed the contract.

    To my surprise, when I arrived to the... (read more)

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  25. A 5 -star review by ''

    Branch:
    40 High Street (Sutton) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Stephanie Bence
    Postcode
    SM1
    Sold Price
    £435000
    Experience:
    Would you use the agent again? Yes
    no photo
    Stephanie Bence

    Stephanie and Ben at Mann were extremely helpful throughout the process, particularly as I had a very tight timetable. Ben was great with my kids at the first viewing and Stephanie, who managed the purchase process, worked very hard (in particular when a couple of legal issues threatened to slow the whole process down) to get the sale over the line on time successfully. I'd certainly recommend Mann to others.

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  26. How much is my property worth?

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  27. A 5 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Scott Davis, Haydar Shubbar
    Postcode
    SE3
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    Scott DavisHaydar Shubbar
    Scott DavisHaydar Shubbar

    I recently rented my property out with Mann using a fully managed service an to this point, they have been first class. I spoke to (and had rental valuations from) at least half a dozen separate agents. Mann prices were competitive, and Scott was the person I trusted most to let my property. I cannot yet comment on the post tenancy agreement service, but within 2 days of getting my property online, Mann had generated 4 separate offers. I would not hesitate to use them again.

    Comments on the Agents fees

    “COMPETITIVE.”


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  28. A 1 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lauren Willingale, Gill Goodall
    Postcode
    SE15
    Experience:
    Would you use the agent again? No
    no photono photo
    Lauren WillingaleGill Goodall

    Our experience has been extremely poor.
    We dealt with Mann Countrywide to buy a property in Peckham. This property was advertised and presented as a lower ground floor flat with a garden. Only when our solicitor viewed the lease were we informed that the garden was not included. We incurred solicitors' fees on a misrepresented advertisement. Mann Countrywide refuse to pay compensation for these fees incurred.
    This estate agent must treat buyers fairly. We will now have to proceed through The Property Ombudsman Service to seek a fair resolution. We have lost time and we have been messed about for a total of 4 months!!!

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  29. A 4 -star review by ''

    Branch:
    14 Market Street (Dartford) (Kent)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Timothy Knight
    Postcode
    da1
    Experience:
    Would you use the agent again? Yes
    Timothy Knight
    Timothy Knight

    tim was veyr helpful ,efficient and am very pleased that i gave him my property to manage.It was coming up to Bank holiday so time was of the essense however he managed to get things done .

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  30. A 5 -star review by ''

    Branch:
    30 High Street (Bromley) (Kent)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Andrea Clarke
    Postcode
    BR1
    Rent PCM
    £1000
    Experience:
    Would you use the agent again? Yes
    no photo
    Andrea Clarke

    Andrea & her team have re-let an investment flat on renewal on 3 occasions securing an improved rent each time. They are responsive, professional & helpful. They do a much more thorough job of evaluating prospective tenants than the previous agent I used. I intend using them for future lets based on this highly effective performance.

    Comments on the Agents fees

    “WE DISCUSS & AGREE A FEE FOR EACH APPOINTMENT WHICH ARE GENERALLY REASONABLE.”


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  31. View All Comments (1)by Lauren  15/04/2015

    Thank you so much for your kind review, we are glad that you have been generally pleased with the service you have received. We do strive to set ourselves apart from other agents, especially when it comes to securing the best tenants for the property and the best rental price for the current market!
  32. A 4 -star review by ''

    Branch:
    40 High Street (Sutton) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Stephanie Bence
    Postcode
    SM1
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
    no photo
    Stephanie Bence

    Dear Stephanie,
    This is just a note to say thank you for everything you've done for us to buy the property. You would reply us immediately if we have any queries, if you need to post or email anything you would do it immediately. Overall you and Mann Countrywide team has been simply wonderful. I would recommend this agency to all the people I know. Thank you once again for all your hard work.
    Regards,
    Mrs and Mr Ramesh

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  33. A 4 -star review by ''

    Branch:
    40 High Street (Sutton) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Stephanie Bence
    Postcode
    SM1
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
    no photo
    Stephanie Bence

    Dear Stephanie,
    This is just a note to say thank you for everything you've done for us to buy the property. You would reply us immediately if we have any queries, if you need to post or email anything you would do it immediately. Overall you and Mann Countrywide team has been simply wonderful. I would recommend this agency to all the people I know. Thank you once again for all your hard work.
    Regards,
    Mrs and Mr Ramesh

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  34. A 5 -star review by ''

    Branch:
    63 Sydenham Road (Sydenham) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Doug Treleven, Hazel Henwood
    Postcode
    se20
    Rent PCM
    £1350
    Experience:
    Would you use the agent again? Yes
    Doug TrelevenHazel Henwood
    Doug TrelevenHazel Henwood

    Excellent Customer Service. Doug was very helpful in securing the Let. Very friendly & informative.
    Dan was very helpful in chasing paper work at the second stage. Also helpful & friendly

    Hazel was great at ensuring all the detalis were correct at move in time.
    Altogether we were very happy with the service.
    Thank you Sydenham branch!

    Comments on the Agents fees

    “FEES ARE A BIT HIGH!”


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  35. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    40 High Street (Sutton) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Jo Hughes
    Postcode
    SM2
    Sold Price
    £465000
    Experience:
    Would you use the agent again? Yes
    no photo
    Jo Hughes

    I would never use another agent again! I have bought and sold a few properties over the years and used most of the agents in Sutton at one point or another. Jo and her team are in another league. Truly outstanding. Friendly and professional right from the get go.

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  36. A 1 -star review by ''

    Branch:
    171 High Street (Lewisham) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    se13
    Experience:
    Would you use the agent again? No

    I used Mann Countrywide for a year while I worked overseas. The customer serice they gave me was terrible, and caused me a lot of stress. The list of errors that they made was long, but some of the bigger issues were:

    - I instructed them to carry out an inventory and check in, which they told me had been arranged, and which they charged me for. In fact this was never carried out, and had I needed to claim any funds from damage caused by the tenants it would have been next to impossible.
    - On four occasions they charged me for fees for work that had been neither requested nor carried out. In... (read more)

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  37. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    40 High Street (Sutton) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Jo Hughes
    Postcode
    sm2
    Sold Price
    £142500
    Experience:
    Would you use the agent again? Yes
    no photo
    Jo Hughes

    I recently bought a property with mann and although the seller was a nightmare Joe and her team couldn't of been more helpful and more importantly patient. I honestly believe if any other agent had been dealing with this sale I wouldn't have a home to live in.
    I look forward to using mann in future and will only ever go to them for future business.

    Comments on the Agents fees

    “VERY FAIR FOR THE TIME AND EFFORT THAT I RECEIVED”


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