...left to get your reviews in for the 2015 Estate & Letting Agent Awards

Maitlands

Maitlands

Agent rating: 4.8 out of 5.0 based on 484 ratings. This website contains 484 user reviews of Maitlands.

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Filter Reviews

  • 5 Stars 424
  • 4 Stars 40
  • 3 Stars 6
  • 2 Stars 1
  • 1 Star 13

  • Recommended 476
  • Not Recommended 8
  • Sales (as a Vendor)166
  • Sales (as a Buyer)133
  • Sales (Prospective customer)17

  • Lettings (as a Landlord)76
  • Lettings (as a Tenant)75
  • Lettings (Prospective customer)5
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing5

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This firm is ranked 38 out of 14391 in the UK

Overall Customer Rating

4.78 out of 5.00

  • 476 recommend
  • 8 disapprove

League Table Rankings:

Agent Information

Maitlands is an award-winning, independent estate agency marketing property in Saltash, Ivybridge,Plympton and Plymouth.

At Maitlands we aim to take the stress out of moving. We're here to help with all aspects of moving, from mortgages and conveyancing through to removals too. So whatever your reason for moving, you'll find everything you'll need here at Maitlands.

With offices in Ivybridge, Plympton, Plymouth and Saltash, we can assist your property needs from Ashburton to Liskeard and everywhere in-between. Why not speak to one of our team today or click on the video below to find out why at Maitlands you really can experience the difference.

Page last updated on: 31-Aug-2015 23:41:33

Customer Reviews  (Page 1 of 17)

  1. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Natalie Eller
    Postcode
    PL21
    Sold Price
    £460000
    Experience:
    Would you use the agent again? Yes
    Natalie Eller
    Natalie Eller

    I have never come across a better Estate agent than Natalie Eller. We had a really troublesome purchase (due to our mortgage company) and Natalie managed to hold it all together for us. She is so positive and helpful. Even now we have moved in she offers to pop over and help find the stop clock!
    The rest of the team have been very helpful but Natalie stands out. I would recommend her as Estate Agent of the Year.

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    View All Comments (1)by Julie Haimes  21/10/2014

    Aww Claire that is such a lovely review about Natalie from our Ivybridge office. It really does make us have a great degree of job satisfaction when our customers recognise our efforts and appreciate what we do. As an independent firm with strong family values we pride ourselves on trying to ensure we offer the best personal service we can every single time but we do this as a matter of course so when we receive praise it really is the cherry on the cake. Thank you very much and all the very best from Natalie and the team at Maitland's
  2. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes

    We were first time renters and Maitland's were very helpful in providing potential properties to rent within our budget. Upon selecting a property to rent they were very efficient when giving us a tour of the property. After selecting the property to rent it was very easy going. Maitland's took care of everything and they were very detailed in what we needed to know.

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    View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant Amy thank you very much for taking the time to review your recent experience with the lettings team as a tenant. Finding a rental property can be like finding a needle in a haystack so its great to hear we were able to place you with the right property and guide you through the letting process. Please let us know if you require any further help as we are always on hand. Warmest Regards Maitland's
  3. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Sold Price
    £163000
    Experience:
    Would you use the agent again? Yes

    We purchased a property through Maitlands Ivybridge. There was clear communication at all stages of the purchase process. The team regularly allowed us access to the property at various stages throughout the sale process, being punctual arriving at viewings and prompt answering any queries we raised. We also used a financial advisor and solicitor recommended by Maitlands both recommendations were sound and we were very pleased with the service provided by both. All in all great service and we would be happy to use Maitlands again.

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    View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant review thank you very much from Ivybridge and the Maitland's team. It sounds like you had a great experience during your purchase which is fantastic to hear. Its also wonderful to hear that you were happy with the service levels received from the financial advisor and solicitor. We are of course on hand at any time whether now or in the future if we can assist with anything further. Warm Regards from Maitlands
  4. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    David Turnbull
    Postcode
    TQ10
    Sold Price
    £365000
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    David Turnbull made the valuation, took photographs and prepared the sales details, at all times with good manners and humour. Somebody from the agents always accompanied prospective buyers and provided me with feedback after the visits. Once the sale was agreed, Maitlands kept me abreast of the progress regarding exchange of contracts and completion date.

    At all times I was confident the Maitlands had my best interest at heart and I would have no hesitation in recommending them to any prospective seller.

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    View All Comments (1)by julie.haimes@maitlands.biz  30/09/2014

    Thank you very much Martyn for your lovely comments and reviews. We really do pride ourselves as a company on ensuring communication is consistent throughout the process whilst trying our best to ensure we offer the best customer service experience every time. Your move is important to us and to hear that you would recommend us to others is the best feedback we could ask for so thank you again. Wishing you all the best for the future. Warm Regards Maitlands
  5. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Alex Jennings
    Postcode
    PL12
    Experience:
    Would you use the agent again? Yes
    Alex Jennings
    Alex Jennings

    The house I was buying turned out to be at the bottom of a very tricky chain with all sorts of problems, but Maitlands worked very hard to sort out the problems with the properties further up the chain and kept me informed of progress. The purchase took nearly 5 months but I would highly recommend Maitlands and Alex in particular for persistence and a final successful outcome :) I even received a pack of goodies with the keys, which was much appreciated as never had anything like that before from any other agent as a buyer.

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    View All Comments (1)by Julie Haimes  29/10/2014

    Thank you very much Helen. Alex is really pleased that you took the time to share your feedback. Tricky chains often occur unfortunately but its great to hear that we were able to assist you and eventually get you moved into your new property. We trust that you are now settling in well. Also really glad you liked your moving bag we like to think that it comes in useful on moving day. All the best for the future. Warm Regards Maitland's
  6. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Genna Hayter, Vicky Bolt
    Postcode
    pl7
    Sold Price
    £178000
    Experience:
    Would you use the agent again? Yes
    Genna HayterVicky Bolt
    Genna HayterVicky Bolt

    Very pleased when viewing the property, was not pushy with the sale.
    Was regularly updated with progression, no matter how small. Was able to answer all queries with detail so we could understand what was happening.
    was pushing completion date, if not, no doubt at all the move would not have happened in the time frame it did.
    Highly recommended!

    Again, Many thanks!!!!

    Comments on the Agents fees

    “AS WE WERE BUYING, WE DID NT PAY ANY FEES.”


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  7. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lia Trezise, Genna Hayter
    Postcode
    PL7
    Sold Price
    £205000
    Experience:
    Would you use the agent again? Yes
    Lia TreziseGenna Hayter
    Lia TreziseGenna Hayter

    Excellent service from the whole team, particularly Lia who worked hard to resolve a number of issues caused by other parties in the sale of our property. We were kept well informed and there was always someone to take our calls and help in any way the could. Selling a property is an incredibly stressful process in this country, even if everything runs smoothly, but the team at Maitlands were kind, caring and responsive through every stage. Thanks you all once again, it was greatly appreciated!

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  8. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes

    This was the first time I have sold a house and I found the staff at Maitlands knowledgeable, efficient and extremely friendly. Excellent service !

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  9. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Linda Parker, Natalie Eller
    Postcode
    PL21
    Sold Price
    £142000
    Experience:
    Would you use the agent again? Yes
    Linda ParkerNatalie Eller
    Linda ParkerNatalie Eller

    I have been using Maitlands in Ivybridge for many years as a landlord and they have always been excellent value for money and extremely helpful. Finally I got to sell my home with them and this was with a lodger in place. As the sale proceeded many non standard problems arose that made this a particularly difficult process both in terms of practicality and emotions.

    From the beginning of this process Linda Parker at Maitlands, Ivybridge was exemplary in her attention, flexibility and sheer commitment to providing outstanding personal support and professional advice to all parties... (read more)

    Comments on the Agents fees

    “THE FEES WERE MORE THAN FAIR FOR THE WORK AND COMMITMENT BY THE TEAM”


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  10. View All Comments (1)by Natalie Eller  17/08/2015

    Dear Dr Newell. Thank you for your very much for your wonderful review and in particular about Linda. The whole team here is particularly happy that your sale has finally gone through after so may ups and downs and we wish you all the best with your onward plans. We like to think that we go "the extra mile" when it comes to selling houses and pushing them through, so if we have to do a bit of hovering- then we will! Thank you again for choosing to sell your property with Maitlands and for putting your faith in us as your agent.
  11. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Lia Trezise, Vicky Bolt
    Postcode
    PL7
    Sold Price
    £183
    Experience:
    Would you use the agent again? Yes
    Lia TreziseVicky Bolt
    Lia TreziseVicky Bolt

    we are botth feel that all the staff we met were very helpful the feedback from the viewing were good
    Were informed of viewings with good notice in all an excellent team. Would recommend too friends and families.

    Thank you

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  12. View All Comments (1)by Helen Moore  11/08/2015

    Hello Linda. Thank you for taking the time to write your comments. We really appreciate your feedback and your recommendation.
  13. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Turnbull, Claire Vincent
    Postcode
    PL8
    Sold Price
    £155000
    Experience:
    Would you use the agent again? Yes
    David TurnbullClaire Vincent
    David TurnbullClaire Vincent

    From initial viewing to completion the service received was excellent. The transaction took a lot longer than all had anticipated. However Maitlands were instrumental in constantly chasing the relevant solicitors to ensure that everything went through in time.
    I would recommend without hesitation.

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  14. View All Comments (1)by Natalie Eller  13/08/2015

    Hello Daniel. Thank you very much for your kind comments about the recent service you have received from the Ivybridge Team. I am sorry that the transaction took longer than expected but I am glad that you had both David and Claire chasing it for you on your behalf to help you get moving. We hope you enjoy your new home. Natalie
  15. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (Prospective customer)
    Staff Member
    Tommy Newman
    Postcode
    PL7
    Sold Price
    £143500
    Experience:
    Would you use the agent again? Yes
    Tommy Newman
    Tommy Newman

    Tommy was so marvellous that we are pretty disappointed that the property we have selected isn't with Maitlands.

    He was very approachable, friendly, knowledgeable, and put no pressure on us at all. He made us feel very reassured that he would do his utmost to ensure we found the property we wanted and clearly looked after his vendors.

    We have a 2 year old daughter who wasn't too impressed at spending so long in the car and going into houses where she couldn't touch anything. Have to say, she's a bit sweet on Tommy now and rambles on about him quite a bit! Tommy was brilliant with... (read more)

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  16. View All Comments (1)by Vicky  06/08/2015

    Thank you 'Packingboxes' for taking the time to put your comments on this site, particularly as you are not actually buying or selling through us. We wish you the very best for the future and the team in Plympton wish you the best of luck with your purchase.
  17. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    pl5
    Rent PCM
    £895
    Experience:
    Would you use the agent again? Yes

    Both Gemma and Sharlotte kept me up to date with all viewings and feedback on my property they informed me at every stage. The helped me with the whole process as I have not let a property before in this way. They assisted me to complete necessary forms and guided me with such things as: where to place the deposit etc. I have been very pleased with the service that was offered to me.

    Comments on the Agents fees

    “THE FEES ARE IN LINE WITH OTHER AGENTS AND I RECEIVED AN EXCELLENT SERVICE THEREFORE I AM HAPPY WITH THE FEES.”


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  18. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Natalie Eller, Claire Vincent
    Postcode
    PL21
    Sold Price
    £220000
    Experience:
    Would you use the agent again? Yes
    Natalie EllerClaire Vincent
    Natalie EllerClaire Vincent

    We chose Maitlands to sell our house. From the offset, Natalie came across as the most professional of those we looked at. It was one of the best investment that we made during our sale and purchase, with the property selling within 2 days. Natalie was professional at all times and always kept us up to date regarding the sale and purchase. She also helped follow up regarding our solicitor to ensure the momentum was sustained and that we exchanged and completed on time. Maitlands suggested an open house and this worked well. They gauged the market really well and ensured that we got a good price for our property. We were always given very sound advice throughout the process. When Natalie was not available, Claire was an able deputy and ensured information was passed on. All in all, a very stress free process. We would not hesitate to recommend Maitlands to others.

    Comments on the Agents fees

    “EVEN THOUGH THE FEES WERE STANDARD AND COMPETITIVE, THEY WERE EXPENSIVE BUT IT WAS WORTH EVERY PENNY.”


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  19. View All Comments (1)by Natalie  11/08/2015

    Thank you Claire and Peter for your very kind words and we are very happy that you were pleased with all aspects of the service that you received. We are very pleased that our successful Open House event had an amazing outcome and you received not only the best price for your property, but the best buyer. We hope you enjoy your new home as much as your last one. All the best. Natalie
  20. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    , Debbie Prentice
    Postcode
    pl1
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Debbie Prentice
    Debbie Prentice

    2 Years ago I bought our apartment from Maitlands and the service was excellent. I received a lovely welcome gift on moving in from Charlie. Because of this positive experience I was pleased to look at a flat to rent advertised by Maitlands for a family member.
    The whole experience was positive and professional and as maitlands are the managing agent for the flat I feel quite sure things will continue to run smoothly in the future.

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  21. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Alex Jennings, Clare Biddlecombe
    Postcode
    pl12
    Sold Price
    £270000
    Experience:
    Would you use the agent again? Yes
    Alex JenningsClare Biddlecombe
    Alex JenningsClare Biddlecombe

    Maitlands. They came, they sold and helped us all the way! From the beginning Alex impressed us, he valued the property appropriately and listened to our needs in our search for a new property (although we ended up buying from another agent). He was always upbeat and positive even when we weren't and he saw the whole process through with us. There were issues along the way especially with the solar panels on our property and our buyers mortgage company. They swiftly stepped up and helped our buyer, which at this point we would like to thank Barry the mortgage advisor at Maitlands for his help. We all learnt a lot about solar panels! All of the team, Alex, Claire, Sophie, Robyn were very patient with our constant phone calls at a stressful time. Thank you guys!

    Comments on the Agents fees

    “FAIR PRICE”


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  22. View All Comments (1)by Jan Wain  11/08/2015

    Thank you very much for your positive comments. I agree we all learned a lot about solar panels! Both Barry and Alex are on leave at present but I know they will be pleased that you have taken the time to leave this message. From us all here we hope you are now settled in your new home.
  23. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL2
    Rent PCM
    £545
    Experience:
    Would you use the agent again? Yes

    Everything from the girls above was awesome. Very polite, courteous, and helpful with all my needs for my new tenancy. I felt extremely comfortable in dealing with sharlotte over the phone or email, and Gemma was outstanding at the first viewing. Gave me lots of information and was extremely helpful.
    My only criticism is of the hand over. The items I recieved were not working and on a Friday at 5.30 apparently wasn't my problem. I had a brief call with Helen and she was rather rude. I did explain I was on the phone to npower dealing with my unfunctional key, and had to be brief on the return... (read more)

    Comments on the Agents fees

    “BRILLIANT PRICE FOR A PROFESSIONAL SERVICE”


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  24. View All Comments (1)by Helen  27/07/2015

    Dear Rob. Thank you for your comments about Sharlotte and Gemma. We appreciate your feedback. We believe your issues has now been resolved by Helen and the team. We hope you enjoy your new home.
  25. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    Pl9
    Rent PCM
    £650
    Experience:
    Would you use the agent again? Yes

    Very helpful, good response to emails. Was a great help when had a problem with getting keys for a sofa delivery. Overall cant complain!

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  26. View All Comments (1)by Helen  27/07/2015

    Thank you Kelly for your comments. It is pleasing to read about your experience.
  27. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    , Robyn Ball
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    Robyn Ball
    Robyn Ball

    We have recently bought two Buy to Let properties from Maitlands and they have quickly found tenants for both of them. All the staff we have dealt with have been exceptionally pleasant and professional and we would have no hesitation in recommending them.

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  28. View All Comments (1)by Jan Wain  12/08/2015

    From both the sales and lettings side many thanks for taking the time to leave your review. Much appreciated by us at Maitlands.
  29. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Alex Jennings
    Postcode
    PL12
    Sold Price
    £220000
    Experience:
    Would you use the agent again? Yes
    Alex Jennings
    Alex Jennings

    The team at Maitlands where very helpful and would recommend them to friends. Thank you all for all your hard work and finding us are new home.

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  30. View All Comments (1)by Jan Wain  12/08/2015

    Thank you for taking time to post your review, much appreciated by the staff in Saltash.
  31. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes

    Many thanks for excellent service throughout the process from searching properties, viewing, referencing etc right up to those little bits of snagging that come with moving home. I would most certainly recommend Maitlands for anyone looking for a rental property.

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  32. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Tommy Newman
    Postcode
    pl7
    Sold Price
    £230000
    Experience:
    Would you use the agent again? Yes
    Tommy Newman
    Tommy Newman

    I have just bought a house from Maitlands Estate Agency in Plympton. The staff are very professional and helpful.I would highly recommend
    Maitlands Estate Agency and in particular Tommy. I was relocating from over 300 miles away so potentially this could have been a very complex house move.However , Tommy fully understood my situation and requirements. He quickly found me a suitable property. Tommy is professional, enthusiastic and has excellent communication skills. I believe Tommy want the

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  33. View All Comments (1)by Vicky  06/08/2015

    Thank you Lynne for taking the time to write a review for us on this site. We hope you have settled in to your new home, and wish you the very best for the future. The team in Plympton thank you for using Maitlands.
  34. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Turnbull
    Postcode
    PL21
    Sold Price
    £205000
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    David was instrumental in helping us purchase our first home. We were able to view properties quickly and were given helpful advice regarding locations and school catchment areas. David's communication and updates helped the completion process run smoothly and he delivered a personal service which made it less daunting as first time buyers. We were very impressed how quickly and efficiently Maitlands worked with 3rd parties, providing a timely and professional service despite tight deadlines. Thank you so much.

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  35. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Genna Hayter
    Postcode
    PL7
    Sold Price
    £340000
    Experience:
    Would you use the agent again? Yes
    Genna Hayter
    Genna Hayter

    I wanted to take the time to write this review about Genna Hayter and to say I honestly would not have got through this whole process without her. Genna has worked so hard with me personally helping to guide me through this very stressful time. Genna has gone over and above for me and I cannot thank her enough. Her experience and guidance had been amazing and I cannot recommend Maitlands enough. The whole team in Plympton have been amazing but special special thanks really does go out to Genna and if you buy or sell through the Plympton branch you are lucky to have dealings with her.

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  36. View All Comments (1)by Helen Moore  11/08/2015

    Dear Lindsay. Thank you so much for the wonderful comments you have made about Genna Hayter. She is one of the most hard working people I know and she strives every single day to do her upmost to ensure our clients move are as stress-free as possible. Genna was really pleased to see your comment and wishes you all the best for the future.
  37. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Turnbull
    Postcode
    PL21
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    David is an extremely professional and experienced Property Consultant. Excellent communication throughout, assisted with all in scope and out of scope requests and issues in a very timely manner. If it wasn't for David the sale would not have completed within the timescale it did. It took just 3 weeks from offer to completion. Maitlands have helped me over the past 12 months to find a home for my mother and have never failed to support any demands and requests I have made. A very personal service and I will certainly use them in the future for any further purchases or sales. THANK YOU DAVID AND TEAM IN IVYBRIDGE.

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  38. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL1
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes

    The Maitlands team were excellent, super swift, and we've got the keys. All inside 2 weeks. very happy. Sharlotte, Gemma and Debbie were very helpful, everything was clear and nothing was too much trouble. Perfect service, many thanks.

    Comments on the Agents fees

    “PERFECT. WOULDN'T CHANGE A THING.”


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  39. View All Comments (1)by Helen  27/07/2015

    Thank you for your comment Sam, we are pleased to read that your experience was 'perfect' as you describe. We hope you enjoy your new home.
  40. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    David Turnbull, Linda Parker
    Postcode
    Pl21
    Sold Price
    £136250
    Experience:
    Would you use the agent again? Yes
    David TurnbullLinda Parker
    David TurnbullLinda Parker

    We found all the staff very helpful at Maitlands, Ivybridge. David Turnbull was excellent, very professional and responsive, helping to steer a rather complicated sale through. We would certainly recommend Maitlands in Ivybridge to anyone considering buying or selling a property and most certainly will use them again.

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  41. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Clare Biddlecombe, Alex Jennings
    Postcode
    PL12
    Sold Price
    £156000
    Experience:
    Would you use the agent again? Yes
    Clare BiddlecombeAlex Jennings
    Clare BiddlecombeAlex Jennings

    We were so impressed with Maitlands - Clare came around to value our house and take photos on the Monday evening and our house sold Tuesday afternoon; less than 24 hours!

    We both sold and bought through Maitlands and they made the process very easy, they keep you updated with all aspects of the process and chased solicitors to ensure the whole process was moving along. All members of staff are friendly and very helpful and were always happy to answer any questions we had.

    We would definitely recommend using the Maitlands Saltash branch. Moving house can be so stressful but they did everything they could to make it as smooth and easy as possible for us. Big thank you to Clare and the team!

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  42. A 4 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Rent PCM
    £800
    Experience:
    Would you use the agent again? Yes

    I work away a lot so a lot of this was arranged over the phone and email, which was very useful. Particularly the docusign for the tenancy agreement. Good communication throughout and helpful service from Sharlotte. Have used Maitlands for a couple of letting arrangements now and generally very pleased, would use them again.

    Comments on the Agents fees

    “THE VALUATION OF THE RENTAL PRICE WAS FAIR.”


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  43. View All Comments (1)by Helen  27/07/2015

    Thank you for your comments Kelly. We hope we can continue to offer you a good level of service and hopefully try and improve further in the future.
  44. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Robyn Ball, Sophie Morris
    Postcode
    PL12
    Sold Price
    £161000
    Experience:
    Would you use the agent again? Yes
    Robyn BallSophie Morris
    Robyn BallSophie Morris

    From day 1 at Maitlands we were invited into a professional modern office with always half and helpful staff. This meant that we stuck with Maitlands to rent our property after purchase. Robyn & Sophie del with most of our questions, but Gemma in the management office has also been helpful throughout. Thanks for everything so far!

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  45. A 4 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Clare Biddlecombe
    Postcode
    PL12
    Sold Price
    £148000
    Experience:
    Would you use the agent again? Yes
    Clare Biddlecombe
    Clare Biddlecombe

    Maitlands arranged an open house event and managed to get 12+ prospective buyers through the door resulting in a sale price that I really didn't expect. They arranged the Solicitor for me and gave me the relevant paperwork to fill in for the Solicitor so that they could start work immediately on the sale. The sale went very smoothly and I didn't need to do any chasing as the Maitlands staff kept me informed at all times. The branch also assisted me in getting a rental property prior to completion.

    Comments on the Agents fees

    “ALTHOUGH THE % CHARGED BY MAITLANDS IS HIGHER THAN OTHER LOCAL AGENTS, THEY DO KNOW WHAT THEY ARE DOING AND KEEP EVERYTHING MOVING ALONG AT A STEADY PACE.”


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  46. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Vicky Bolt, Tommy Newman
    Postcode
    PL7
    Sold Price
    £159950
    Experience:
    Would you use the agent again? Yes
    Vicky BoltTommy Newman
    Vicky BoltTommy Newman

    We had never sold a house before so did what most people do, booked in 3 different estate agents to come and value the property and then we were going to compare them all. Maitlands were the first to come over (they had slots available really quickly unlike other agents who had over a week's wait) and Vicky did the valuation. I had never met Vicky before but had heard good things through friends/family and she didn't disappoint. Vicky was so friendly and made me feel relaxed but she was also highly professional. She came armed with reports on sold prices in my area and it turns out she had... (read more)

    Comments on the Agents fees

    “MAITLANDS ARE SLIGHTLY HIGHER THAN SOME OTHER AGENTS BUT YOU TRULY GET WHAT YOU PAY FOR. THE SERVICE WE HAD WAS SECOND TO NONE AND WHEN CONSIDERING SOMETHING AS MASSIVE AS SELLING YOUR HOUSE, AND THE STRESS THAT GOES ALONG WITH THAT, CHEAPEST ISN'T ALWAYS BEST.”


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  47. View All Comments (1)by Helen  11/08/2015

    Dear Stacey. Thank you for your in depth review about our company and the team members, Vicky and Tommy. We are so pleased to be recognised for what we stand for and the five points you have raised at the bottom of your review confirms that we are getting most things right. We aim to sell each and every home we put onto the market, even though sometimes it can be in the most difficult situations. We work through problems where we can and hopefully support all of our vendors through the process. We hope your move went well and wish you all the very best in the future.
  48. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Natalie Eller, Claire Vincent
    Postcode
    PL21
    Sold Price
    £232500
    Experience:
    Would you use the agent again? Yes
    Natalie EllerClaire Vincent
    Natalie EllerClaire Vincent

    We had a long and difficult sale, due to a very long chain (16 houses) across much of England and the bottom of the chain collapsing on 2 separate occasions.
    However the way Natalie Eller and her team dealt with all these problems with both enthusiasm and professionalism at all time is testament to both the quality of Maitlands as an estate agent and the staff they employ.
    There are cheaper agents out there who promise the world and over inflate your house price but use at your peril.
    We cannot praise Maitlands enough for the way they have dealt with us throughout. From initial valuations, fully accompanied viewings, constant updates and feedback and a proactive approach to ensuring the chain remained connected.
    They have put other estate agents to shame and should be proud of the reputation they have both in Ivybridge and surrounding areas.
    A big thank you and well done on great service.

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  49. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes

    I can not speak highly enough of Sharlotte and the team at Maitlands, firstly it's nice to have the name of the person who is seeing the process through and also someone who's opinion you trust. Our last Tenants gave notice and within the week they had successfully managed to find the ideal tenants for our property, also as we are out of the country at the moment they did everything for us, We felt happy in the knowledge that they would do everything correctly and efficiently, we have used Maitlands in the past for selling a property and as Landlords I would have no hesitation in recommending them to any friends and Family.

    Comments on the Agents fees

    “NOTHING TO REPORT, EVERYTHING MAITLANDS ADVISED WE FOLLOWED”


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  50. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    , Karen Mayhew
    Postcode
    PL6
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    Karen Mayhew
    Karen Mayhew

    Excellent service from the first point of contact at the Plympton branch (Karen Mayhew), who then transferred us over to the City branch where we have been dealing mostly with Sharlotte. This is our first experience of dealing with an agent to rent our property and it has been a very positive one.

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