Maitlands Sales & Lettings

Agent Information

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Customer Reviews  (Page 1 of 9)

1. 

   A 5-star review by 'Cherie Evans' 18/5/2013

   Branch:

   Studio 5/11 5 Millbay Road

   Services:

   Lettings (as a Tenant)

   Staff Member

   Claire Burt

   Postcode

   PL5

   Experience:

   Would you use the agent again? Yes

   Claire is one of the friendliest agents I have ever had the pleasure to deal with, it was my first experience in letting a property and Claire was so helpful in giving us all the tips and answering all of our questions to help us along the way. Always made us feel comfortable and at ease with what was going on. Communication has been fantastic A very nice lady and a delight to Maitlands!

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2. 1
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   A 5-star review by 'The Couch\'s' 23/4/2013

   Branch:

   Studio 5/11 5 Millbay Road

   Services:

   Sales (as a Buyer)

   Staff Member

   Darren Desmond, Jack

   Postcode

   PL2

   Experience:

   Would you use the agent again? Yes

   My husband and I have just recently purchased our first home and the property was advertised through Maitlands. We viewed the property twice, first with a member of staff called Jack and the second with Darren. Both staff members very very professional and assisted us with all of our enquiries when looking around the property. The conveyancing transaction was very smooth and the contact that we had with Maitlands throughout was enjoyable. They did not pressurise us and only made contact when they were seeking an update on the progress of our mortgage application etc. When we collected the keys we were given some flowers and a wonderful hamper which was such a lovely touch. All members of staff that we encountered with Maitlands were absolutely lovely and I would recommend their services to others.

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3. 

   A 5-star review by 'Craig' 22/4/2013

   Branch:

   8 Glanvilles Mill

   Services:

   Lettings (as a Tenant)

   Staff Member

   Sue Burch, Natalie Eller

   Postcode

   PL21

   Experience:

   Would you use the agent again? Yes

   Very quick friendly service. Agreement went through in around 1 week from viewing date. Agent kept us well informed of the situation.

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4. 

   A 5-star review by 'Mrs Grace George' 17/4/2013

   Branch:

   8 Glanvilles Mill

   Services:

   Sales (as a Vendor)

   Staff Member

   No staff selected.

   Postcode

   PL21

   Experience:

   Would you use the agent again? Yes

   Top rate service, second to none.Manager David Turnbull attentive to every detail as were office staff Natalie and Claire, Good linkage with their recommended solicitors. Made selling of the house quick, and completed in 6-8 weeks. You can't do better. Join me in being a highly satisfied customer
   Grace of Ivybridge

   
   (sent by a friend)

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5. 1
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   A 5-star review by 'Adrian Brown' 16/4/2013

   Branch:

   3 Plymouth Road

   Services:

   Lettings (as a Landlord)

   Staff Member

   Gemma O\'Flynn

   Postcode

   PL12

   Experience:

   Would you use the agent again? Yes

   I have used Maitlands Lettings as a tenant find service for my properties in Saltash for 5 years now. Time and time again they have provided us with a service that is second to none.
   The proffesional approach of the members of staff I deal with is superb and they are always up to speed with the situation.
   I would thouroughly recommend them for an excellent property lettings service.

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6. 

   A 3-star review by 'DSRFC' 12/4/2013

   Branch:

   3 Plymouth Road

   Services:

   Lettings (as a Landlord)

   Staff Member

   No staff selected.

   Postcode

   PL4

   Experience:

   Would you use the agent again? Yes

   Mainlands appear to be very professional upfront and arranged viewings quickly. New tenant was secured within a week, so no complaint here. The only real issue was that the property was let at the wrong rent, so attention to detail is questionable.

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7. 

   A 5-star review by 'Jo & Colin' 9/4/2013

   Branch:

   136 Fore Street

   Services:

   Sales (as a Buyer)

   Staff Member

   No staff selected.

   Postcode

   PL12

   Experience:

   Would you use the agent again? Yes

   We found ALL the staff at Saltash efficient and Courteous, but would however mention Carole Southern and David Price, both of whose unfailing patience and professionalism impressed us.
   On the basis of this experience we would certainly use Maitlands at Saltash again.

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8. 

   A 5-star review by 'John & Natasha' 8/4/2013

   Branch:

   96D The Ridgeway

   Services:

   Sales (as a Buyer)

   Staff Member

   Charlie Ford, Paul Stone

   Postcode

   PL7

   Experience:

   Would you use the agent again? Yes

   When viewing properties, Charlie was brilliant and ensured that we got to see all available properties within our search radius. She was always bubbly and made us feel that our house move was the most important thing she was working on (although I am sure she had many other home hunters to look after).
   After having an offer accepted, Paul Stone was very professional and ensured that everything ran smoothly through to the completion.
   Would definitely use Maitlands again and recommend them to anyone looking to move home.

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9. 

   A 5-star review by 'Rebecca' 6/4/2013

   Branch:

   No Branch Selected

   Services:

   Buying agent

   Staff Member

   No staff selected.

   Postcode

   PL21

   Experience:

   Would you use the agent again? Yes

   The whole Maitlands team were really efficient and professional whilst selling our house and helping us buy our new one. David was calm and friendly whilst showing us round all the Ivybridge ones. The whole process was very speedy and stress-free! Many thanks!

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10. 1
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    A 5-star review by 'Pat Johnson' 3/4/2013

    Branch:

    Studio 5/11 5 Millbay Road

    Services:

    Property Management

    Staff Member

    Sue and Sharlotte Burch and Rapson, Gemma ?

    Postcode

    TQ10

    Experience:

    Would you use the agent again? Yes

    The energy and commitment to helping us let our property was first class. Telephone communication and feedback was always excellent. Another positive feature was the communication between the team who were always in touch with each other and us. the team are hard working and never give up!! a commendable quality.

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11. 

    A 5-star review by 'The Moores' 25/3/2013

    Branch:

    8 Glanvilles Mill

    Services:

    Sales (as a Buyer)

    Staff Member

    Claire Vincent

    Postcode

    TQ10

    Experience:

    Would you use the agent again? Yes

    Claire Vincent took us to view a few properties that we had picked out. As it turned out, none were suitable but Claire listened to our requirements and within a day or two got back in touch with a property that had just come on their books and she really felt we should go and see. We viewed the property and immediately knew it was the one for us. From submitting the offer, to multiple viewings, to suggesting a conveyancer, to finding answers to our numerous questions, Claire was enthusiastic, helpful and kept us well informed throughout the process. She had a good knowledge of the local area, which was particularly useful as we didn't know the village very well. We appreciate that she works as part of a team, but we had no reason to deal with any other members of Maitlands on this occasion. If Claire is representative of the firm as a whole, then we would have no hesitation in using them in the future.

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12. 

    A 5-star review by 'Dan Thompson' 20/3/2013

    Branch:

    136 Fore Street

    Services:

    Sales (as a Buyer)

    Staff Member

    David Price

    Postcode

    PL12

    Experience:

    Would you use the agent again? Yes

    I was a first time buyer and happened to fall upon a property that Maitlands were the agents for. I contacted the branch and was immediately impressed with the professionalism and understanding shown unlike others who just wanted me on their mailing lists. I ended up purchasing a property through Maitlands not the original but another that was recommended to me by them which I would never have found. The professionalism continued throughout the buying process. Nothing was too much hassle and I was always kept up to date with any matters that arose and were quickly actioned. A special mention must go to David Price as his hard work and and high professionalism made what can be a daunting process for a first time buyer, easy and hassle free. He was always available and every message left was replied to. He is a credit to Maitlands. Thank you.

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13. 

    A 1-star review by 'M & A Anstey' 12/3/2013

    Branch:

    136 Fore Street

    Services:

    Sales (as a Vendor)

    Staff Member

    David Price

    Postcode

    PL12

    Experience:

    Would you use the agent again? Yes

    We have always used the Saltash office to sell our property and as usual we found them to be friendly,efficient, very much on the ball with regard to houses that may be suitable for our needs. With regard to the staff they are all worthy of mention but to single one person out it would have to be David. He is very proactive with regard to selling and an asset to the company.

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14. 

    A 5-star review by 'Trudi Martin' 9/3/2013

    Branch:

    No Branch Selected

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    PL1

    Experience:

    Would you use the agent again? Yes

    I cant thank Linda enough for her advice and fresh outlook on what could have been a long buying process. Thanks to her we were able to sell our property and buy the property we had been after, very quickly.
    Her ideas were like a breath of fresh air and were instrumental in allowing us to move forward. Thanks again Linda!

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15. 2
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    A 5-star review by 'a perry' 8/3/2013

    Branch:

    Studio 5/11 5 Millbay Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Claire Burt

    Postcode

    PL7

    Experience:

    Would you use the agent again? Yes

    I am a first time landlord and found that the service i received from claire in Maitlands was second to none. firstly the advice on all aspects of letting that i received was invaluable as it gave a clear indication of what was both required and needed of me through the process of my letting. secondly the service was exceptional as she worked really hard to find a good tenant and kept me informed every step of the way. finally was the way she helped beyond her remit as shown by the way that, in order to help the tenants to move in earlier she took time out of her own personal time to move my tenants in and to bring to me all documents. will be using Maitlands again in future business and would recommend them to any other people looking to let their properties.

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16. 2
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    A 5-star review by 'TALLAN' 7/3/2013

    Branch:

    3 Plymouth Road

    Services:

    Sales (as a Vendor)

    Staff Member

    No staff selected.

    Postcode

    PL7

    Experience:

    Would you use the agent again? Yes

    HAVING TAKEN OUR PROPERTY OFF THE MARKET DUE TO A LOST SALE AFTER TWO LONG YEARS, IT WAS A DELIGHT TO RECEIVE THROUGH THE DOOR A HAND DELIVERED INFORMATIVE, INTRODUCTORY LETTER EXPLAINING THAT MAITLANDS HAD A BUYER, WHOSE WISH LIST APPEARED TO BE MET BY OUR PROPERTY DETAILS, AND POLITELY ASKING IF WE WOULD BE INTERESTED TO LET THEM VIEW. HAVING AGREED TO DO SO, WE RECEIVED AN OFFER AND ULTIMATELY A SALE WHICH WE WERE NOT EXPECTING. ALL THE STAFF AT MAITLANDS WERE PROFESSIONAL, COMMUNICATIVE AND NO QUERY OR CALL WAS TOO MUCH TROUBLE. THEY WON THIS SALE BY USING THEIR INITIATIVE WITH THE INITIAL CONTACT LETTER. MAITLANDS MADE OUR DREAMS A POSSIBILITY AND ULTIMATELY A REALITY. I CANNOT THANK THEM ENOUGH.

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17. 2
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    A 5-star review by 'Simone McIntosh' 7/3/2013

    Branch:

    3 Plymouth Road

    Services:

    Sales (as a Buyer)

    Staff Member

    Lia Trezise

    Postcode

    PL7

    Experience:

    Would you use the agent again? Yes

    We were looking for a property for over 4 months and we started with quite a few estate agents but had the best service from Lia at Maitlands in Plympton. This was the main reason we chose to continue looking for a property with them. She has a great manner and very professional and had myself and partners interests at heart. Her communication with us was great and made our journey of purchasing our first property as stress free as possible, as my partner was deploying to Afghanistan around the same time. I would strongly recommend using Lia as she was so helpful, up beat, happy and nothing was too much trouble. The property she found for us was beautiful and we couldn't be happier with our purchase.

    Thanks again Lia

    :-)

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18. 1
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    A 5-star review by 'Poorna' 28/2/2013

    Branch:

    No Branch Selected

    Services:

    Lettings (as a Tenant)

    Staff Member

    No staff selected.

    Postcode

    PL21

    Experience:

    Would you use the agent again? Yes

    I have dealt with many estate agents in the capacity of a tenant. I can honestly say that the service offered by Maitlands is, without doubt, exceptional. The staff are friendly, honest, informative and make you feel valued. I would recommend them, especially the Plymouth branch, to anybody (in fact I have already done so to a couple of my colleagues. I wish all estate agents could follow their lead. The only other team that could match them were the Gentoo staff at Sunderland.

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19. 

    A 5-star review by 'Chris Edmonds' 27/2/2013

    Branch:

    3 Plymouth Road

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    PL7

    Experience:

    Would you use the agent again? Yes

    The staff were very helpful and although the sale took a while due to the seller having problems, Maitlands would always phone with updates to keep us in the loop. Very good service.

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20. 

    A 3-star review by 'DSRFC' 26/2/2013

    Branch:

    3 Plymouth Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    No staff selected.

    Postcode

    PL4

    Experience:

    Would you use the agent again? Yes

    Mainlands appear to be very professional upfront and arranged viewings quickly. New tenant was secured within a week, so no complaint here. The only real issue was that the property was let at the wrong rent, so attention to detail is questionable.

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21. 1
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    A 5-star review by 'Maitlands 3 Plymouth Road' 23/2/2013

    Branch:

    3 Plymouth Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Karen Mayhew

    Postcode

    PL7

    Experience:

    Would you use the agent again? Yes

    Maitlands is very conveniently located next to Tesco and has a spacious well laid out modern Office. On entering the Office a member of staff immediately got up from their seat and asked if they could help; in the past I have found other Estate Agents to be less than helpful to visitors when they are on the phone. All staff are polite, friendly, professional and smartly dressed and leave you with the impression that they value your custom. Fees are not the cheapest at 2%+VAT but are on a no sale no fee basis which was very re-assuring. The package included some painting/decorating work to... (read more)
    

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22. 

    A 5-star review by 'A&N' 21/2/2013

    Branch:

    8 Glanvilles Mill

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    PL21

    Experience:

    Would you use the agent again? Yes

    A huge thank you to the team at Maitlands & especially Natalie who has always been at the end of the phone offering advice and guidance. We will highly recommend you to anyone who is thinking of buying/selling a property.

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23. 

    A 5-star review by 'Suzy Kraike' 19/2/2013

    Branch:

    136 Fore Street

    Services:

    Sales (as a Vendor)

    Staff Member

    David Price, Jan Wain

    Postcode

    PL12

    Experience:

    Would you use the agent again? Yes

    David & Jan were my first contacts with Maitlands and they were very professional, approachable, prompt, etc. But I would like to comment on all the staff at Saltash branch are all great at what they do ... and that they all work as a team. I was also very pleased with the service I received from mortgage advisor who also works from this office. Very pleased with a somewhat stressfull process which everyone tried their hardest to eleviate. Thank you Maitlands.

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24. 

    A 5-star review by 'Rory' 19/2/2013

    Branch:

    8 Glanvilles Mill

    Services:

    Sales (as a Buyer)

    Staff Member

    Natalie Eller

    Postcode

    PL21

    Experience:

    Would you use the agent again? Yes

    I recently used Natalie Eller of Matilands, Ivybridge for the purchase of my first property. The purchase was a reposession and therefore the process was more time pressured than a regular purchase and other agents were also marketing the property. The service that I received from Natalie was faultless. I was kept informed every step of the way and the process was stress free and seamless. The good humoured, approachable yet honest service that I received from Natalie and all of the staff at Maitlands Ivybridge made it a very comfortable and enjoyable experience. Having the Maitlands Ivybridge team and Natalie on my side filled me with confidence and I really felt a sense that they were fighting my corner in a competitive transaction. I wouldn't hesitate to recommend Maitlands and Natalie to friends, family and colleagues and will certainly be using them again in the future.

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25. 

    A 5-star review by 'Delighted of Ivybridge' 19/2/2013

    Branch:

    8 Glanvilles Mill

    Services:

    Sales (as a Vendor)

    Staff Member

    David Turnbull

    Postcode

    PL21

    Experience:

    Would you use the agent again? Yes

    We were trying to sell two properties in a challenging market a month or so before Christmas and the market appeared to be challenging as recessionary pressures were very apparent locally. It seemed an almost impossible task as we had a very short period of time to secure our purchase, and I readily admit I was apprehensive about the amount of work that had to be done on my house.

    The day after my phone call was made to the office (Tues), David from Maitlands, Ivybridge came around (Wed) and took all the photos and provided a comprehensive assessment of what the current state of the market... (read more)
    

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26. 

    A 5-star review by 'Andy' 16/2/2013

    Branch:

    136 Fore Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Claire Biddlecombe, Robyn Ball

    Postcode

    PL12

    Experience:

    Would you use the agent again? Yes

    The sale of a house is always stressful but everybody at Maitlands Saltash did everything they could to minimise such stress in my recent sale. Right from the start, I have been treated in a friendly and highly professional manner by all those I have dealt with. The whole team have been helpful and approachable throughout and have kept me informed throughout the process which has resulted in a highly satisfactory conclusion for all parties. One of the key elements in selling a house is surely getting people in to look and I am delighted to say that I had a constant stream of viewings leading... (read more)
    

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27. 

    A 5-star review by 'Mr & Mrs G Foot' 11/2/2013

    Branch:

    8 Glanvilles Mill

    Services:

    Sales (as a Vendor)

    Staff Member

    Claire Vincent, David Turnbull

    Postcode

    PL21

    Experience:

    Would you use the agent again? Yes

    Claire Vincent is the consummate professional and her smile combined with her interpersonal skills, professional ethics and knowledge of the market made it a most pleasurable experience when ordinarily it is considered a stressful time. Claire was very knowledgeable on our property and extended this information in a most professional manner to a variety of potential buyers over 3 months. Communication was vital due to our employment and she never hesitated to use appropriate media, phone, text etc to keep us abreast and fully informed at all times. Final negotiations were handled most... (read more)
    

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28. 

    A 5-star review by 'Leanne Williams' 5/2/2013

    Branch:

    136 Fore Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Saltash Saltash, Jan Wain

    Postcode

    PL12

    Experience:

    Would you use the agent again? Yes

    Maitlands Saltash had viewed and valued our property a couple of years ago however we chose not to sell at that time, however when my husband and I chose to split up and I was tasked with selling the house, Maitlands was my first choice. It's because they are fair, transparent and easy to deal with, available outside of the normal 9 -5 I would sometimes be able to speak to Jan Wain later than that which fitted in with work.
    Managing a house that is part of a divorce settlement in not always easy and Jan and Maitlands not only secured a buyer within 6 weeks of it being on the market with... (read more)
    

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29. 1
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    A 5-star review by 'Graham beare' 3/2/2013

    Branch:

    3 Plymouth Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    No staff selected.

    Postcode

    TQ10

    Experience:

    Would you use the agent again? Yes

    All staff involved were helpful and efficient and they managed to get a suitable tenant only a few weeks after being on the market. During the subsequent agreement period they kept me informed as to progress and I now have what I hope will be a good long term tenant

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30. 1
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    A 5-star review by 'Nick' 29/1/2013

    Branch:

    3 Plymouth Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Paul Stone

    Postcode

    PL7

    Experience:

    Would you use the agent again? Yes

    Maitland's were recommended by a neighbour and having looked at their excellent web site we chose them to sell my mothers house. Paul Stone visited and provided excellent advice on the pricing of the house which for some years had not been redecorated. He suggested that there was a market for such properties and despite my pessimistic view that there would be any buyers I was emphatically proved wrong.

    I would strongly recommend these agents to anyone looking for or selling a house in the Plympton area.

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