Maitlands Sales and Lettings
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Maitlands Sales and Lettings

Agent rating: 4.8 out of 5.0 based on 469 ratings. This website contains 469 user reviews of Maitlands Sales and Lettings.

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Filter Reviews

  • 5 Stars 409
  • 4 Stars 40
  • 3 Stars 6
  • 2 Stars 1
  • 1 Star 13

  • Recommended 461
  • Not Recommended 8
  • Sales (as a Vendor)160
  • Sales (as a Buyer)130
  • Sales (Prospective customer)16

  • Lettings (as a Landlord)74
  • Lettings (as a Tenant)72
  • Lettings (Prospective customer)5
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing5

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This firm is ranked 35 out of 14185 in the UK

Overall Customer Rating

4.77 out of 5.00

  • 461 recommend
  • 8 disapprove

League Table Rankings:

Agent Information

Maitlands is an award-winning, independent estate agency with offices in Saltash, Ivybridge, Plympton and Plymouth.

At Maitlands we pride ourselves on the quality of our service and going above and beyond the call of duty for each and every client. With dedicated sales, lettings and commercial property teams, we can cater for all aspects of buying, selling, letting or renting. Our teams can help you with the whole moving process, from arranging a mortgage, talking about the Help to Buy Scheme through to conveyancing and removals.

Page last updated on: 02-Jul-2015 11:37:36

Customer Reviews  (Page 1 of 16)

  1. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Natalie Eller
    Postcode
    PL21
    Sold Price
    £460000
    Experience:
    Would you use the agent again? Yes
    Natalie Eller
    Natalie Eller

    I have never come across a better Estate agent than Natalie Eller. We had a really troublesome purchase (due to our mortgage company) and Natalie managed to hold it all together for us. She is so positive and helpful. Even now we have moved in she offers to pop over and help find the stop clock!
    The rest of the team have been very helpful but Natalie stands out. I would recommend her as Estate Agent of the Year.

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    View All Comments (1)by Julie Haimes  21/10/2014

    Aww Claire that is such a lovely review about Natalie from our Ivybridge office. It really does make us have a great degree of job satisfaction when our customers recognise our efforts and appreciate what we do. As an independent firm with strong family values we pride ourselves on trying to ensure we offer the best personal service we can every single time but we do this as a matter of course so when we receive praise it really is the cherry on the cake. Thank you very much and all the very best from Natalie and the team at Maitland's
  2. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes

    We were first time renters and Maitland's were very helpful in providing potential properties to rent within our budget. Upon selecting a property to rent they were very efficient when giving us a tour of the property. After selecting the property to rent it was very easy going. Maitland's took care of everything and they were very detailed in what we needed to know.

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    View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant Amy thank you very much for taking the time to review your recent experience with the lettings team as a tenant. Finding a rental property can be like finding a needle in a haystack so its great to hear we were able to place you with the right property and guide you through the letting process. Please let us know if you require any further help as we are always on hand. Warmest Regards Maitland's
  3. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Sold Price
    £163000
    Experience:
    Would you use the agent again? Yes

    We purchased a property through Maitlands Ivybridge. There was clear communication at all stages of the purchase process. The team regularly allowed us access to the property at various stages throughout the sale process, being punctual arriving at viewings and prompt answering any queries we raised. We also used a financial advisor and solicitor recommended by Maitlands both recommendations were sound and we were very pleased with the service provided by both. All in all great service and we would be happy to use Maitlands again.

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    View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant review thank you very much from Ivybridge and the Maitland's team. It sounds like you had a great experience during your purchase which is fantastic to hear. Its also wonderful to hear that you were happy with the service levels received from the financial advisor and solicitor. We are of course on hand at any time whether now or in the future if we can assist with anything further. Warm Regards from Maitlands
  4. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    David Turnbull
    Postcode
    TQ10
    Sold Price
    £365000
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    David Turnbull made the valuation, took photographs and prepared the sales details, at all times with good manners and humour. Somebody from the agents always accompanied prospective buyers and provided me with feedback after the visits. Once the sale was agreed, Maitlands kept me abreast of the progress regarding exchange of contracts and completion date.

    At all times I was confident the Maitlands had my best interest at heart and I would have no hesitation in recommending them to any prospective seller.

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    View All Comments (1)by julie.haimes@maitlands.biz  30/09/2014

    Thank you very much Martyn for your lovely comments and reviews. We really do pride ourselves as a company on ensuring communication is consistent throughout the process whilst trying our best to ensure we offer the best customer service experience every time. Your move is important to us and to hear that you would recommend us to others is the best feedback we could ask for so thank you again. Wishing you all the best for the future. Warm Regards Maitlands
  5. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Alex Jennings
    Postcode
    PL12
    Experience:
    Would you use the agent again? Yes
    Alex Jennings
    Alex Jennings

    The house I was buying turned out to be at the bottom of a very tricky chain with all sorts of problems, but Maitlands worked very hard to sort out the problems with the properties further up the chain and kept me informed of progress. The purchase took nearly 5 months but I would highly recommend Maitlands and Alex in particular for persistence and a final successful outcome :) I even received a pack of goodies with the keys, which was much appreciated as never had anything like that before from any other agent as a buyer.

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    View All Comments (1)by Julie Haimes  29/10/2014

    Thank you very much Helen. Alex is really pleased that you took the time to share your feedback. Tricky chains often occur unfortunately but its great to hear that we were able to assist you and eventually get you moved into your new property. We trust that you are now settling in well. Also really glad you liked your moving bag we like to think that it comes in useful on moving day. All the best for the future. Warm Regards Maitland's
  6. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes

    Many thanks for excellent service throughout the process from searching properties, viewing, referencing etc right up to those little bits of snagging that come with moving home. I would most certainly recommend Maitlands for anyone looking for a rental property.

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  7. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Tommy Newman
    Postcode
    pl7
    Sold Price
    £230000
    Experience:
    Would you use the agent again? Yes
    Tommy Newman
    Tommy Newman

    I have just bought a house from Maitlands Estate Agency in Plympton. The staff are very professional and helpful.I would highly recommend
    Maitlands Estate Agency and in particular Tommy. I was relocating from over 300 miles away so potentially this could have been a very complex house move.However , Tommy fully understood my situation and requirements. He quickly found me a suitable property. Tommy is professional, enthusiastic and has excellent communication skills. I believe Tommy want the

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  8. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Turnbull
    Postcode
    PL21
    Sold Price
    £205000
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    David was instrumental in helping us purchase our first home. We were able to view properties quickly and were given helpful advice regarding locations and school catchment areas. David's communication and updates helped the completion process run smoothly and he delivered a personal service which made it less daunting as first time buyers. We were very impressed how quickly and efficiently Maitlands worked with 3rd parties, providing a timely and professional service despite tight deadlines. Thank you so much.

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  9. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Genna Hayter
    Postcode
    PL7
    Sold Price
    £340000
    Experience:
    Would you use the agent again? Yes
    Genna Hayter
    Genna Hayter

    I wanted to take the time to write this review about Genna Hayter and to say I honestly would not have got through this whole process without her. Genna has worked so hard with me personally helping to guide me through this very stressful time. Genna has gone over and above for me and I cannot thank her enough. Her experience and guidance had been amazing and I cannot recommend Maitlands enough. The whole team in Plympton have been amazing but special special thanks really does go out to Genna and if you buy or sell through the Plympton branch you are lucky to have dealings with her.

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  10. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Turnbull
    Postcode
    PL21
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    David is an extremely professional and experienced Property Consultant. Excellent communication throughout, assisted with all in scope and out of scope requests and issues in a very timely manner. If it wasn't for David the sale would not have completed within the timescale it did. It took just 3 weeks from offer to completion. Maitlands have helped me over the past 12 months to find a home for my mother and have never failed to support any demands and requests I have made. A very personal service and I will certainly use them in the future for any further purchases or sales. THANK YOU DAVID AND TEAM IN IVYBRIDGE.

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  11. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma Clifton
    Postcode
    PL1
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGemma Clifton
    Sharlotte RapsonGemma Clifton

    The Maitlands team were excellent, super swift, and we've got the keys. All inside 2 weeks. very happy. Sharlotte, Gemma and Debbie were very helpful, everything was clear and nothing was too much trouble. Perfect service, many thanks.

    Comments on the Agents fees

    “PERFECT. WOULDN'T CHANGE A THING.”


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  12. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Clare Biddlecombe, Alex Jennings
    Postcode
    PL12
    Sold Price
    £156000
    Experience:
    Would you use the agent again? Yes
    Clare BiddlecombeAlex Jennings
    Clare BiddlecombeAlex Jennings

    We were so impressed with Maitlands - Clare came around to value our house and take photos on the Monday evening and our house sold Tuesday afternoon; less than 24 hours!

    We both sold and bought through Maitlands and they made the process very easy, they keep you updated with all aspects of the process and chased solicitors to ensure the whole process was moving along. All members of staff are friendly and very helpful and were always happy to answer any questions we had.

    We would definitely recommend using the Maitlands Saltash branch. Moving house can be so stressful but they did everything they could to make it as smooth and easy as possible for us. Big thank you to Clare and the team!

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  13. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    David Turnbull, Linda Parker
    Postcode
    Pl21
    Sold Price
    £136250
    Experience:
    Would you use the agent again? Yes
    David TurnbullLinda Parker
    David TurnbullLinda Parker

    We found all the staff very helpful at Maitlands, Ivybridge. David Turnbull was excellent, very professional and responsive, helping to steer a rather complicated sale through. We would certainly recommend Maitlands in Ivybridge to anyone considering buying or selling a property and most certainly will use them again.

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  14. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Robyn Ball, Sophie Morris
    Postcode
    PL12
    Sold Price
    £161000
    Experience:
    Would you use the agent again? Yes
    Robyn BallSophie Morris
    Robyn BallSophie Morris

    From day 1 at Maitlands we were invited into a professional modern office with always half and helpful staff. This meant that we stuck with Maitlands to rent our property after purchase. Robyn & Sophie del with most of our questions, but Gemma in the management office has also been helpful throughout. Thanks for everything so far!

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  15. A 4 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson
    Postcode
    PL21
    Rent PCM
    £800
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapson
    Sharlotte Rapson

    I work away a lot so a lot of this was arranged over the phone and email, which was very useful. Particularly the docusign for the tenancy agreement. Good communication throughout and helpful service from Sharlotte. Have used Maitlands for a couple of letting arrangements now and generally very pleased, would use them again.

    Comments on the Agents fees

    “THE VALUATION OF THE RENTAL PRICE WAS FAIR.”


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  16. A 4 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Clare Biddlecombe
    Postcode
    PL12
    Sold Price
    £148000
    Experience:
    Would you use the agent again? Yes
    Clare Biddlecombe
    Clare Biddlecombe

    Maitlands arranged an open house event and managed to get 12+ prospective buyers through the door resulting in a sale price that I really didn't expect. They arranged the Solicitor for me and gave me the relevant paperwork to fill in for the Solicitor so that they could start work immediately on the sale. The sale went very smoothly and I didn't need to do any chasing as the Maitlands staff kept me informed at all times. The branch also assisted me in getting a rental property prior to completion.

    Comments on the Agents fees

    “ALTHOUGH THE % CHARGED BY MAITLANDS IS HIGHER THAN OTHER LOCAL AGENTS, THEY DO KNOW WHAT THEY ARE DOING AND KEEP EVERYTHING MOVING ALONG AT A STEADY PACE.”


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  17. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Vicky Bolt, Tommy Newman
    Postcode
    PL7
    Sold Price
    £159950
    Experience:
    Would you use the agent again? Yes
    Vicky BoltTommy Newman
    Vicky BoltTommy Newman

    We had never sold a house before so did what most people do, booked in 3 different estate agents to come and value the property and then we were going to compare them all. Maitlands were the first to come over (they had slots available really quickly unlike other agents who had over a week's wait) and Vicky did the valuation. I had never met Vicky before but had heard good things through friends/family and she didn't disappoint. Vicky was so friendly and made me feel relaxed but she was also highly professional. She came armed with reports on sold prices in my area and it turns out she had... (read more)

    Comments on the Agents fees

    “MAITLANDS ARE SLIGHTLY HIGHER THAN SOME OTHER AGENTS BUT YOU TRULY GET WHAT YOU PAY FOR. THE SERVICE WE HAD WAS SECOND TO NONE AND WHEN CONSIDERING SOMETHING AS MASSIVE AS SELLING YOUR HOUSE, AND THE STRESS THAT GOES ALONG WITH THAT, CHEAPEST ISN'T ALWAYS BEST.”


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  18. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Natalie Eller, Claire Vincent
    Postcode
    PL21
    Sold Price
    £232500
    Experience:
    Would you use the agent again? Yes
    Natalie EllerClaire Vincent
    Natalie EllerClaire Vincent

    We had a long and difficult sale, due to a very long chain (16 houses) across much of England and the bottom of the chain collapsing on 2 separate occasions.
    However the way Natalie Eller and her team dealt with all these problems with both enthusiasm and professionalism at all time is testament to both the quality of Maitlands as an estate agent and the staff they employ.
    There are cheaper agents out there who promise the world and over inflate your house price but use at your peril.
    We cannot praise Maitlands enough for the way they have dealt with us throughout. From initial valuations, fully accompanied viewings, constant updates and feedback and a proactive approach to ensuring the chain remained connected.
    They have put other estate agents to shame and should be proud of the reputation they have both in Ivybridge and surrounding areas.
    A big thank you and well done on great service.

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  19. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Gemma
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapsonno photo
    Sharlotte RapsonGemma

    I can not speak highly enough of Sharlotte and the team at Maitlands, firstly it's nice to have the name of the person who is seeing the process through and also someone who's opinion you trust. Our last Tenants gave notice and within the week they had successfully managed to find the ideal tenants for our property, also as we are out of the country at the moment they did everything for us, We felt happy in the knowledge that they would do everything correctly and efficiently, we have used Maitlands in the past for selling a property and as Landlords I would have no hesitation in recommending them to any friends and Family.

    Comments on the Agents fees

    “NOTHING TO REPORT, EVERYTHING MAITLANDS ADVISED WE FOLLOWED”


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  20. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Turnbull
    Postcode
    Pl21
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    As always extremely pleased by the excellent service provided by all at Maitlands. I wouldn't use anyone else in the area. Maitlands facilitated and resolved potential issues along the way ensuring against all odds the completion date was kept.

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  21. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Karen Mayhew
    Postcode
    PL6
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonKaren Mayhew
    Sharlotte RapsonKaren Mayhew

    Excellent service from the first point of contact at the Plympton branch (Karen Mayhew), who then transferred us over to the City branch where we have been dealing mostly with Sharlotte. This is our first experience of dealing with an agent to rent our property and it has been a very positive one.

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  22. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma Clifton
    Postcode
    Pl6
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGemma Clifton
    Sharlotte RapsonGemma Clifton

    From the first contact with Maitlands, they have been really helpful and understanding. They go above and beyond to ensure that you are happy with everything and outline everything through all the various processing of renting .

    Even once you are in your new home they still continue to be as helpful and make sure everything is okay with you

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  23. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Clare Biddlecombe, Sophie Morris
    Postcode
    PL12
    Experience:
    Would you use the agent again? Yes
    Clare BiddlecombeSophie Morris
    Clare BiddlecombeSophie Morris

    Exellent and regular communication and updates during buying process enabled us to feel at ease at all times. Very efficient and pro active when dealing with solicitors and other parties involved.

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  24. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Paul Stone, Charlie Green
    Postcode
    PL6
    Sold Price
    £442500
    Experience:
    Would you use the agent again? Yes
    Paul StoneCharlie Green
    Paul StoneCharlie Green

    We have had mixed dealings with estate agents over the past year but Maitlands really was very good. Paul Stone was very approachable and knowledgeable about the property (not bad given it had only been on the market for 24 hours!). Once our offer had been accepted our dealings were largely with Charlie Green who was also very helpful and supportive. I was not in the country for all of the sales proceedings but this was no issue for them and everything went very smoothly. The welcome pack we were left was also very appreciated!

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  25. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Alex Jennings, Clare Biddlecombe
    Postcode
    PL12
    Sold Price
    £161000
    Experience:
    Would you use the agent again? Yes
    Alex JenningsClare Biddlecombe
    Alex JenningsClare Biddlecombe

    We found Maitland's and their staff to be extremely professional, efficient, reliable, helpful and friendly.

    When we first approached them about selling our property they visited us within the next day and spent time talking things through with us. They helped us through the process to sell the property taking the strain off us and then marketed it effectively, showing potential buyers around. They liaised with us throughout the sale keeping us in the loop and they were especially helpful if we ever phoned them and had a question or had any concerns.

    I would not hesitate to use them again should the need arise.

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  26. A 4 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Alex Jennings
    Postcode
    PL12
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonAlex Jennings
    Sharlotte RapsonAlex Jennings

    Most helpful and staff reacted promptly to requests. Our experience related to a tenant find service which was very effective. In particular we find that the review of referencing information prior to any money being taken from prospective tenants, is a much fairer system and saves time and money for all parties.

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  27. A 4 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Alex Jennings, Sophie Morris
    Postcode
    PL12
    Sold Price
    £210000
    Experience:
    Would you use the agent again? Yes
    Alex JenningsSophie Morris
    Alex JenningsSophie Morris

    Thanks Maitlands for finding a buyer for my property...very professional and friendly service and would be happy to use again in the future.

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  28. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson
    Postcode
    pl7
    Rent PCM
    £625
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapson
    Sharlotte Rapson

    sharlotte was extremely helpful thought out the whole process. We had many questions that she was able to answer and had the tenancy agreement and keys sorted out very quickly.. We are extremely grateful and are very happy with our new home.

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  29. View All Comments (1)by Helen  13/05/2015

    Thank you Jessica for your comments. Sharlotte is very happy to hear that you are happy in your new home. We wish you all the best in the future.
  30. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Debbie Prentice
    Postcode
    Pl5
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonDebbie Prentice
    Sharlotte RapsonDebbie Prentice

    Have been very helpful from start to finish with every aspect of our move very very pleased with the service over the phone and face to face thankyou

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  31. View All Comments (1)by helen  13/05/2015

    Thank you Mark for your comments. Debbie and Sharlotte and the rest of the team try their upmost to offer you the very best customer experience and we are so happy to have achieved this for you.
  32. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Genna Hayter
    Postcode
    Pl7
    Rent PCM
    £650
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGenna Hayter
    Sharlotte RapsonGenna Hayter

    Very easy process everything went like clockwork due to the competence and friendliness of the staff. I would recommend maitlands to anyone looking to rent a home.
    Many thanks

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  33. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Debbie Prentice
    Postcode
    PL4
    Rent PCM
    £500
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonDebbie Prentice
    Sharlotte RapsonDebbie Prentice

    Well what can I say?! Absolutely amazing! Having used many agents over the years that I have been renting, I can honestly say that Maitlands were fantastic.
    I would begin by saying that the fees were quite expensive but worth every penny. Within just 3 hours of viewing the flat we had been sent the referencing check forms and had secured the flat. This took most of the stress of moving out of the equation. We were able to pay the fees via bank transfer, which was amazingly helpful. In the past I have always had to pay cash or cheque by physically visiting the office which takes a lot of... (read more)

    Comments on the Agents fees

    “QUITE EXPENSIVE BUT WORTH IT.”


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  34. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma Clifton, Sharlotte Rapson
    Postcode
    PL1
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Gemma CliftonSharlotte Rapson
    Gemma CliftonSharlotte Rapson

    I cant fault them they found a first tenant who was in the flat nearly 2 years when they left found a new tenant almost right away. The first tenants where good as gold. As for the girls at Maitlands not only do they do there job well but they go the extra mile, and always with a smile, very helpfull. They all the stress away.

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  35. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma
    Postcode
    PL12
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapsonno photo
    Sharlotte RapsonGemma

    I have rented my entire adult life and like many, I am suspicious of letting agents (their hidden fees, not helping with issues with the property etc.). However, Maitlands were absolutely fantastic in every way. All the staff I dealt with at the Saltash branch were very efficient, professional and friendly. I was given everything I needed immediately on asking, I never had to chase for anything (very rare). The fees were very reasonable/competitive and the independent referencing company they use were as professional and efficient as the Maitlands staff. They were very thorough given my... (read more)

    Comments on the Agents fees

    “SOME LOCAL ESTATE AGENTS WERE CHARGING IN EXCESS OF £600 FOR REFERENCING FEES (MORE THAN A MONTH'S RENT!) AND THIS DIDN'T INCLUDE THE ADDED EXTRAS THEY WERE CLAIMING I NEEDED (SUCH AS A GUARANTOR FORM). MAITLANDS FEES WERE VERY REASONABLE, NO HIDDEN FEES AND THEY DIDN'T ADD ON EXTRAS FOR ME TO PAY FOR THAT WEREN'T NEEDED.”


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  36. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (Prospective customer)
    Staff Member
    Natalie Eller, Claire Vincent
    Postcode
    VARI
    Experience:
    Would you use the agent again? Yes
    Natalie EllerClaire Vincent
    Natalie EllerClaire Vincent

    Natalie is vastly knowledgeable and runs the office really well. She is always on the ball and her team are most professional, being very quick to respond to any client requesting property details or viewings.

    My main dealings have been with Claire. She is a very positive cheerful person and is always extremely helpful responding quickly and really putting herself out to achieve viewings in a short time frame to suit the customer. Whilst Claire never loses her drive to sell she is not pushy and puts time and effort into giving a comprehensive viewing. Any follow up queries are answered promptly and in a positive manner.

    The Maitlands Ivybridge staff are a credit to their company.

    Comments on the Agents fees

    “I FINALLY BOUGHT MY HOUSE THROUGH ANOTHER AGENT, BUT PROVIDED THIS REVIEW BECAUSE I HAVE RECEIVED SUCH EXCELLENT SERVICE.”


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  37. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma Clifton
    Postcode
    PL2
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Gemma Clifton
    Gemma Clifton

    The agent has been excellent to work with, providing advice and support to us as new first time landlords.
    They have proved to be reliable and offer a very through service! We are extremely glad we are working with them.

    Comments on the Agents fees

    “WE APPRECIATED GETTING A BREAKDOWN OF HOW THE FEE IS MADE UP.”


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