Maitlands Sales & Lettings

Customer Reviews  (Page 1 of 4)

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1. 

   A 5-star review by 'Mr & Mrs Willey' 31/1/2012

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Having had excellent service & help from David Turnbull & the Ivybridge Maitlands team, previously, we had no hesitation in using them yet again. This time with what we thought might prove a difficult task i.e. marketing & selling our former buy to let property as a going concern ( with a good tenant who we hoped to protect & allow them to continue to rent the property when a new owner/landlord was found) the team were positive & supportive in the challenge. Within a very short period they found a purchaser looking exactly for what our property offered, namely a turn key, excellent & easily managed investment .
   We are more than pleased with the result and thank David and the team for all their help. Highly recommended.

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2. 

   A 5-star review by 'tracy barnett' 29/1/2012

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We were really pleased with Maitlands, when we sold our house it fell through whilst on holiday abroad as you can imagine we were really upset. But they did everything possible to get us another sale as quick as possible as we were very near completion. In the end we still got the property we wanted.
   Thank you Maitlands Saltash.

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3. 

   A 5-star review by 'Nick' 29/1/2012

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The property was to be sold following the death of a close relation. I did some research on the internet to see which agents were marketing nearby properties and which were getting offers. It appeared that there were 3 main contenders. The website of one was so inpenetrable, we immediately discounted it, leaving 2 to visit. When we went to Maitlands, they managed to be enthusiastic without ever losing sight of the reason for the sale. What impressed us most was Jan's almost encyclopaedic knowledge of potential purchasers. She had a list of viewings to organise before we'd left the office. By maintaining contact with our solicitor throughout, Maitlands took a lot of the pressure off us.

   The other main reason for rating Maitlands so highly was that when Jan wasn't in the office, all the other staff with whom we had contact, were fully briefed and just as knowledgeable and helpful as Jan. We received feedback from every viewing, without having to chase it.

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4. 

   A 5-star review by 'Lisa' 27/1/2012

   Branch:

   8 Glanvilles Mill

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   We were first time buyers and Robyn & David helped us greatly with finding a suitable property and with the purchase and even sorted us out with a Mortgage Advisor too. We would definately recommend Maitlands for their efficient and friendly help with all matters, our purchase has gone through very quickly and very smoothly.

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5. 

   A 5-star review by 'Andy' 18/1/2012

   Branch:

   8 Glanvilles Mill

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Couldn't have been more helpful, excellent,friendly service and everything taken care of.

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6. 

   A 5-star review by 'Dianne Peek' 8/12/2011

   Branch:

   136 Fore Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Good customer care with any requests being dealt with very promptly.
   Communication was good with regular updates.
   Suitable viewers were found to view the property.

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7. 

   A 5-star review by 'Yvonne' 4/12/2011

   Branch:

   136 Fore Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   After buying through Maitlands, I decided to sell the house through them based on the excellent service previously received.
   Maitlands offer and excellent service, always keeping the customer informed regarding viewings and the feedback; and reviewing the marketing of the property.
   I must mention that Claire in the Saltash office was outstanding. Her valuation was realistic; she offered advice on simple things which could be done to make the property more marketable and negotiated a deal which suited all parties. Even after the sale was agreed she worked persistently to progress completion asap, often going beyond what was expected.
   Many thanks

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8. 

   A 5-star review by 'Matt' 2/11/2011

   Branch:

   3 Plymouth Road

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   We had all our dealings with Darren Desmond who was professional at all times. The viewings were unpressurised but he was on hand to answer any questions we have. When we had chosen a property and put in our offer he was efficient and helpful and nothing was too much trouble. As a result he ensured our purchase went through smoothly liaising with us and the vendor.

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9. 

   A 5-star review by 'Chris' 18/10/2011

   Branch:

   8 Glanvilles Mill

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Over some time Dave and the team at the Ivybridge office provided a first class service. Irrepressibly positive, and totally amenable to our changing circumstances, the office provided exactly what we needed, displaying flexibility and a can do attitude that greatly assisted the house sale! On viewings they were engaged with the viewers, knowledgeable and encouraging, and they really made the effort to make the sale. They were always on time, and kept us fully updated for all the viewings and the result afterwards. When we were (finally!) in a position to sell, within days they had viewers lined up and the eventual purchasers at the property within days of re-listing it - and we sold in a very short time indeed. I appreciated the honesty displayed concerning property values, and the valuation was, in the end, spot on. Thank you to all the team -

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10. 

    A 4-star review by 'D & M' 11/10/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Agent (Sue) very helpful when searching for property & viewing properties. No pressure & happy for repeat viewings to confirm decision on property to rent & then go back & 'measure up'. All admin seamless ... would recommend

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1. 

   A 5-star review by 'Rita' 9/10/2011

   Branch:

   8 Glanvilles Mill

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I have recently sold and purchased properties with Maitlands. I can highly recommend them. They worked closely with me and had my interests at heart. The proceedings went smoothly and swiftly and I was kept abreast of what was happening. Thank you, Julie, Linda, David, Robin and Jenna.

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2. 

   A 5-star review by 'Paul & Una Duffy' 28/9/2011

   Branch:

   3 Plymouth Road

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Fantastic friendly service. Much better than our own estate agents! Provided regular updates on progress and solved problems as they arised. Very competent and reliable. Would definately recommend.

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3. 

   A 4-star review by 'Hoopers' 22/9/2011

   Branch:

   3 Plymouth Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We found Maitlands to be speedy in getting the house on market, good with feedback, they kept us up to date at all times. The main Plymouth agent Darren was faultless at all times and could quite easily give agents a very good name, he was honest and transparant at all times, if i were to be completely honest, I feel that Darren would be better suited in a central Plymouth location rather than being caught up in the Plympton market, I wish him & Maitlands continued success. The independent financial advise was welcome, used and also very highly recommended.

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4. 

   A 5-star review by 'Claire and Andy' 16/9/2011

   Branch:

   136 Fore Street

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Who said the property market was dead? 4 days on the market and we had an offer on our house. We were very impressed by the level of service provided by the Saltash branch of Maitlands we would recommend to anyone. Very friendly, efficient and drummed up lots of interest in our property. You would be mad to consider another agent.

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5. 

   A 5-star review by 'Linda' 4/9/2011

   Branch:

   136 Fore Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I found Maitlands to be very efficient. They were excellent at keeping me up to date with the progress of the house sale. I also used Maitlands to buy a property three years ago and they were just as professional then so I have had great experience with both buying and selling through this agent.In particular Jan in the Saltash office was lovely to deal with. She always returned my calls and was very reassuring and friendly through the whole process. The house was sold within a week and a half for a very pleasing price and went through from start to finish with minimal stress over just 9 weeks! I would always reccomend Maitlands.

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6. 

   A 5-star review by 'The Vangorph Family' 23/8/2011

   Branch:

   136 Fore Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Excellent service throughout the sale of our property. Clear and simple information on the fees and services. Unlike other estate agents we have dealt with in the past they did not gloss over any issues related to our sale and gave honest and straightforward advice. Communication was fantastic every step of the way and we feel that they did everything in their power to market our property, in ways other estate agents just don't bother to do. In the final stages of the sale they were always on hand to answer queries, deal with solicitors and give us the reassurance we needed. Big thank you to all the staff at Maitlands!

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7. 

   A 5-star review by 'The Gartrells' 19/8/2011

   Branch:

   136 Fore Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I would have no qualms in recommending Maitlands if you are considering letting your property, they provide an easy to understand service, communication was good, they rang or emailed when promised, they take time to match clients, which we feel is important when renting.So all things considered an excellent and efficient service.
   We also sold a property with them, and that also went very smoothly, so all in all in these days of finding fault its been a pleasure to write something positive, about a local company who we hope go from strength to strength.

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8. 

   A 4-star review by 'Patrick Sparrow' 24/6/2011

   Branch:

   saltash

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   No hard sales gobbedly gook to me as the seller, which was welcome. Kept well informed during sales process. helpful as regards minor task fulfillment once the property was vacated.

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9. 

   A 5-star review by 'adam' 17/6/2011

   Branch:

   136 Fore Street

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   a first class service by the team at maitlands. i doubt there was any time to get the picture of my property in the window as they sold it so quick. a credit to their profession.

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10. 

    A 5-star review by 'Robin Rickard' 16/6/2011

    Branch:

    3 Plymouth Road

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    If you are considering buying or selling a property in the future look no further than Maitlands.
    Before we had Sarah from Maitlands come and value our house, we unfortunatley had one of the big National agents to do the same.
    The difference was huge.
    Sarah from Maitlands had done a lot of background work and brought a huge amount of market informattion with her.
    The national chain did nothing apart from say \" You have a lovely house and I really want to market your house\"
    Sarah found a buyer for our house within days and the ongoing communication with buyers / sellers and Maitlands was very good.
    We achived the full asking price for the house and am very pleased with the transaction.
    Maitlands everytime if you want brilliant service.
    regards
    Robin & Joanne Rickard.

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1. 

   A 5-star review by 'chris' 16/6/2011

   Branch:

   136 Fore Street

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Having been with a different estate agent for 18 months we decided to give Maitlands try. We subsiquently completed our sale 6 months later during one of the most difficult times of the housing market. Throughout the process they offered good honest advice and couldn\'t have worked harder to hold our chain together. Some customers may find thier positive tenacious approach a little pushy but it certainly worked for us. We have had dealings with all of the estate agents in Saltash over the last 5 years and in our opinion they are head and shoulders above the rest.

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2. 

   A 5-star review by 'Mike Tamblin' 26/5/2011

   Branch:

   136 Fore Street

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   I can't speak for the other Maitland branches but like to think that Saltash is the flagship and the standard for others to follow.

   No pressure, relaxed attitude and a smile in the voice as well as the face. All made it easy for me. Their efforts are appreciated and if I had a house a day to sell, Maitlands of Saltash would be the agents to sell for me.

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3. 

   A 5-star review by 'Brenda' 12/5/2011

   Branch:

   8 Glanvilles Mill

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Superb in every respect! At such a stressful time you need to be able to rely on your estate agent and know that they will act in your best interest and with professionalism - I was very impressed by the service I received from Maitlands at all stages of the process - special thanks to Lisa who went above and beyond the call of duty when the chain started to falter. I would definitely recommend them to other users.

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4. 

   A 5-star review by 'williasl' 10/4/2011

   Branch:

   3 Plymouth Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   A professional, pleasant experience dealt with by very nice staff and all my queries on moving in and since have been handled promptly. I would be happy to recommend them on my experiences so far.

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5. 

   A 5-star review by 'Rob' 1/4/2011

   Branch:

   3 Plymouth Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We have nothing but praise for the service provided by Maitlands Fine and Country. Helen and Sharon were at all times friendly and professional, worked hard on our behalf, always gave feedback and exceptional support. And we got the result that we wanted. They get our unequivocal recommendation.

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6. 

   A 5-star review by 'dexterlevi' 28/3/2011

   Branch:

   3 Plymouth Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Excellent Service at every stage of letting process. Great communications keeping us up to date with progress.

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7. 

   A 5-star review by 'Miss Kensington' 14/3/2011

   Branch:

   3 Plymouth Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   A very helpful team, nothing was too much trouble. They got me a tenant quickly and made the whole process simple. Although more expensive than other local estate agents, worth the extra pennies. A pleasant experience.

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8. 

   A 5-star review by 'Jules' 11/3/2011

   Branch:

   3 Plymouth Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Excellent Service

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9. 

   A 4-star review by 'Bridger' 25/1/2011

   Branch:

   8 Glanvilles Mill

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Excellent service and helpful, friendly and knowledgeable staff. My house move could not have gone better. Even had a moving in pack, with lots of freebies.

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10. 

    A 5-star review by 'Gary' 19/1/2011

    Branch:

    136 Fore Street

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Recently purchased through the Saltash office. Where to start? Natalie Eller and her team were faultless in every respect. Any time I need answers,no matter who I spoke to, everyone was aware of the latest stage. Sunday viewing was arranged (big +).

    Special thanks as well to Natalie Haydon for sorting the mortgage (magic fingers) and Michelle Davis at Bright llp, superb service, (are you watching enact?)

    All in all, can't think of any reason why you wouldn't use Maitlands of Saltash (does what it says on the tin).

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