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Maitlands Sales & Lettings

Agent rating: 4.8 out of 5.0 based on 349 ratings. This website contains 349 user reviews of Maitlands Sales & Lettings.

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  • Maitlands Sales & Lettings actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.

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Filter Reviews

  • Sales (as a Vendor)129
  • Sales (as a Buyer)99
  • Sales (Prospective customer)14

  • Lettings (as a Landlord)52
  • Lettings (as a Tenant)42
  • Lettings (Prospective customer)4
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing5

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This firm is ranked 29 out of 12671 in the UK

Overall Customer Rating

4.76 out of 5.00

  • 343 recommend
  • 6 disapprove

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Agent Information

A description of Maitlands Sales & Lettings is currently unavailable.

Customer Reviews  (Page 1 of 12)

Page last updated on: 18-Sep-2014 16:04:12

  1. A 5-star review by 'Nirvana Homes' 8/9/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Natalie Ellior, Linda
    Postcode
    PL21
    Sold Price
    £4
    Experience:
    Would you use the agent again? Yes
     
    Natalie ElliorLinda

    Maitlands handled the sale of our small development of new build 2-bed cottages in Ivybridge.

    The Staff did and excellent job. All cottages were sold off plan at near to asking price.

    Natalie, Linda and the rest of the staff represented Nirvana Homes and the marketing and subsequent individual sales negotiations with enthusiasm and professionalism.
    We are very happy with the results and have appointed Maitlands to handle our next site in Plymton

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  2. View All Comments (1)by Julie Haimes  09/09/2014

    Absolutely Brilliant feedback thank you very much indeed. We couldn't be more pleased to receive such a great review from yourselves. As a company we look forward to working with you further and will of course strive to ensure that our service levels continue to impress! Thank you very much once again. Warm Regards the Team @ Maitlands
  3. A 5-star review by 'Graham Bray' 3/9/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We have just completed a very complex change of Tenant. Circumstances that needed to be handled with patience but firmness, with a result that avoided the need of legal action but was fair to both sides.

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  4. View All Comments (1)by Jan Wain  05/09/2014

    Your comments are very much appreciated in what I know was not an easy time for you too. We wish you well with new tenants and thank you for your continued custom.
  5. A 5-star review by 'Landlord and seller' 29/8/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Amanda O\\\'Connor, David Turnbull
    Postcode
    Pl21
    Sold Price
    £200000
    Experience:
    Would you use the agent again? Yes
     
    Amanda O\'ConnorDavid Turnbull

    We have used Maitlands for years, from their landlord service to selling our property through them.
    David has been instrumental in both of these for us, he guided us through the landlord process, using a tenant find (Sue Burch) and setting up a maintenance agreement.
    We did not hesitate to employ Maitlands services again to sell a property, and they went above and beyond expectations! We had an offer of full asking price within 4 hours of it going on the market!!! Beyond this, we have always been well informed by Maitlands as to progress of house sale, they have found out what's happening in each part of the chain and have always let us know if their are problems or hold ups. Big thank you to David whom we have known professionally for years, and for everyone at the Ivybridge sales team, whom have all been friendly, honest and efficient.

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  6. View All Comments (1)by Jan Wain  05/09/2014

    Thank your for your great feedback for both David and Sue. Your review goes a long way to prove that having staff in place who know the market are a real benefit when it comes to selling a property and I know David will be very pleased when he sees your comments. We take pride in offering a service from beginning to end to ensure the sale proceeds smoothly. Thank you again.
  7. A 5-star review by 'Mbradford' 22/8/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Josh
    Postcode
    Pl1
    Experience:
    Would you use the agent again? Yes
     
    Josh

    I would like to say how impressed we were with Josh. I am currently looking at property with my son and his partner. We had been out viewing over the course of the day with 4 other agents. I can only say our experience with them was appalling compared to the warm and delightful manner Josh had about him. Fulfords did not even bring a copy of the property details with them. To make matters worse our second viewing with crossed keys ended up in a debate with the agent about how we shouldn't develop the property in the way we wanted. Josh took us round at our own pace. He allowed us to have a detailed look and was the best agent I have used so far after buying over 8 properties in my lifetime. A massive thank you to him for all his help and enthusiasm. Well done

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  8. View All Comments (1)by Jan Wain  26/08/2014

    Fantastic feedback for Josh which is gratefully received. We welcome comments from our customers on how they find our service and it is great to hear that we were able to assist you. We pride ourselves on excelling above other agents to ensure that our service levels are second to none, so its great to hear that on this occasion we were successful. Wishing you all the best for the future, and good luck finding the right property for your son and his partner. Regards from Maitlands.
  9. A 5-star review by 'Dr Dave Newell' 18/8/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlott Rapson, Linda Parker
    Postcode
    PL 2
    Rent PCM
    £550
    Experience:
    Would you use the agent again? Yes
     
    Sharlott RapsonLinda Parker

    This was a complicated scenario that required renting to a tenant that had also bought the house. Sharlotte was extremely efficient and professional, most importantly keeping in contact regulatory and sorting out a number of tasks that it would have been difficult for me to do at the distance I live.

    Generally Maitlands have been excellent both on the letting and the sales side. My house was sold in excellent time and with great efficiency by Linda at the IvyBridge branch .....I couldn't recommend Maitlands and Linda and Sharlotte in particular more highly..

    Dr Dave Newell

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  10. View All Comments (1)by Julie Haimes  19/08/2014

    Brilliant Dr Newall what a fantastic all round review for both the Sales & Lettings teams. I remember your property well as I used to work in the Ivybridge office so wanted to thank you personally for coming back to us over the years with the letting of the property. We are also delighted to have been instructed by you in the sale of the property and its fabulous news that the property has now sold. We wish you all the very best in the future. Warmest Regards from Maitland's Sales & Lettings
  11. A 5-star review by 'flowergirl' 15/8/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Carla Wickham, Paul the maintenance/decorator man!
    Postcode
    PL21
    Rent PCM
    £825
    Experience:
    Would you use the agent again? Yes
     
    Carla WickhamPaul the maintenance/decorator man!

    I have been very impressed with the professionalism and attention to detail right from the very beginning. Every single member of Maitlands that I have dealt with has been excellent. I have highlighted Carla and Paul because those were the two that I had most dealings with. Both were /are superb.

    Comments on the Agents fees

    “I\'M ASHAMED TO SAY I DIDN\'T COMPARE FEES. I JUST KNEW THAT I WANTED A LOCAL COMPANY WITH A GOOD REPUTATION. YES, I\'M SURE I COULD HAVE GOT CHEAPER DEALS, BUT THE COST REFLECTS THE QUALITY OF SERVICE.”


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  12. View All Comments (1)by Julie Haimes  19/08/2014

    Fab name Flower Girl! Thank you so very much for adding such a lovely review. Its especially great to hear such positive feedback for Carla and Paul who handle Maitland's Property Care, this service is becoming increasingly popular and a valuable asset to us as a company enabling us to go the extra mile to assisting our customers. We are of course always on hand now and in the future if you require any further assistance. Warm Regards
  13. A 4-star review by 'Adam Coulson' 15/8/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Gemma Dunn
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte RapsonGemma Dunn

    We found Gemma and Sharlotte to be polite, friendly and helpful. They dealt professionally with all of our enquiries and provided useful advice. They never rushed us, and most importantly, found tenants for both properties within a few days.

    Comments on the Agents fees

    “PRETTY STANDARD FOR THE CITY. SLIGHTLY HIGHER SET UP FEES THAN SOME.”


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  14. View All Comments (1)by Julie Haimes  19/08/2014

    Brilliant feedback thank you Adam. We really do appreciate getting feedback from our landlords especially when it is so positive. We work really hard to continually improve the lettings service so its fantastic to hear that we have been able to assist you with letting both properties and are of course are on hand for anything that you require assistance on in the future. Warmest Regards from the Lettings team and Maitlands
  15. A 5-star review by 'C T' 12/8/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Rent PCM
    £525
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We moved our property from another managing agent due to poor service and the poor quality of tenants placed. From the outset they have been helpful, informative and understanding. Nothing is too much trouble and everything is dealt with promptly and in a friendly manner. We would certainly reccommend them to any potential landlords.

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  16. View All Comments (1)by Julie Haimes  12/08/2014

    Absolutely brilliant feedback which is gratefully received. We welcome comments from all of our customers regarding how they find our service and its definitely great to hear that we were able to assist you to a high standard. We pride ourselves on excelling above other agents to ensure that our service levels are second to none so its fantastic to hear that on this occasion we were successful. Wishing you all the best for the future, we are always on hand to assist in the future if required. Warm Regards the Team at Maitlands
  17. A 5-star review by 'Alee' 11/8/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sharlotte Rapson, Linda Parker
    Postcode
    PL21
    Sold Price
    £152000
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte RapsonLinda Parker

    Elegant Dress Code and modern offices. Professional approach. Very Friendly and helpful advice. Straight forward and rapid respond to all enquiries.

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  18. View All Comments (1)by Julie Haimes  12/08/2014

    Fantastic feedback thank you so much Alee. As a company we have spent a lot of time considering our appearance both office wise and staff uniform so its fabulous to receive such positive comments. We are really pleased that you as a buyer would consider using our services again in the future and of course wish you all the best in your new home. Warm Regards the team at Maitlands
  19. A 4-star review by 'Claire' 11/8/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Karen Mayhew
    Postcode
    Pl7
    Sold Price
    £198000
    Experience:
    Would you use the agent again? Yes
     
    Karen Mayhew

    Karen was great she helped us through our process , keeping us informed and helping our move to go as smoothly as possible. We found her polite and extremely helpful also she was great at judging exactly what properties we'd like hence we ended up with our current house
    Thank you :)

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  20. View All Comments (1)by Julie Haimes  12/08/2014

    Thank you so much for your comments Claire, Karen and Maitlands are delighted to receive such a lovely review. Matching our clients with the right property is most definitely an art which as agents we try to master so its fantastic to hear that Karen skilfully found you your dream property. We of course wish you all the very best in the future and if you need any help then please come back to us, Warm Regards the team at Maitlands

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  1. A 5-star review by 'lisa' 25/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Barbara Thomas
    Postcode
    pl3
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
     
    Barbara Thomas

    as new tenants to this property and first time clients of maitlands , we wish we had been using them for years , becky was excellant from the very begining , she kept in constant contact with us every step of the way , we would highly recommend them to anyone wanting a great estate agents and hope to continute with them for many years to come.

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  2. View All Comments (1)by Julie Haimes  05/08/2014

    Thank you very much Lisa for adding your comments it is very much appreciated. We are always on hand to assist in the future so if you require any help or advice then please don't hesitate to contact us. We hope you have settled in well into your new property and wish you all the best going forward. Warm Regards the team at Maitland's
  3. A 5-star review by 'Sarah' 13/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma O\\\'Flynn
    Postcode
    PL7
    Rent PCM
    £800
    Experience:
    Would you use the agent again? Yes
     
    Gemma O\'Flynn

    My main dealings were with Gemma, Sharlotte and Claire who are very friendly, helpful and professional. In fact, I have found that to be true of all the staff at Maitlands .
    I was kept up to date with viewing appointments,including potential tenants details and always received feedback from them.
    This is the second time Maitlands have acted for me and I would not hesitate to use them again

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  4. View All Comments (1)by Julie Haimes  15/07/2014

    Thank you Sarah for another great review for our Lettings team. We are delighted to hear that you would consider using us again in the future. As an Independent company, we really do rely on repeat business and its always fantastic when clients return to us as it really shows us that we are doing a consistently good job and keeping our service levels high. You know where we are if we can assist you with anything in the future. Warm Regards from Maitland's and the Lettings Team
  5. A 5-star review by 'Jessica' 11/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlott Rapson
    Postcode
    PL1
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
     
    Sharlott Rapson

    We were so impressed with the service we received from Maitlands, from the initial viewing to us signing the contract they were brilliant! They kept us in the loop as to what was going on at every stage of the process. Sharlotte did our initial viewing and she was fabulous, she was really friendly and explained everything to us and made it really easy to understand the process and how things worked. The speed with which everything was done was really impressive which was a real help to us because my partner had to be out of his previous property and the end of June.

    Comments on the Agents fees

    “THESE WERE THE BEST FEES OF ALL THE AGENTS WE DID VIEWINGS WITH AND WERE VERY REASONABLE.”


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  6. View All Comments (1)by Julie Haimes  15/07/2014

    Thank you Jessica that's such a lovely review for our lettings branch in particular for Sharlotte and she is personally delighted with your comments. As a company we of course try to always offer the best possible service but this site really allows everyone to share honest feedback on how you found the experience as the customer which for us as a company is exceptionally valuable. We wish you all the very best for the future and of course if you need anything else in the future then please contact us. Warm Regards Julie
  7. A 5-star review by 'steph' 10/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    pl7
    Sold Price
    £92000
    Experience:
    Would you use the agent again? Yes
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    I cannot recommend maitlands enough, they were fantastic from start to finish. Vicky and especially Paul went out of their way to help me in any way they could,, all the staff are very friendly and helpful.
    I wouldnt hesitate in using them again, really fantastic and professional estate agents.

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  8. View All Comments (1)by Julie Haimes  15/07/2014

    Absolutely fantastic comments Steph, thank you so much for taking the time to add such a positive review of your recent experience with our Plympton branch. Its always a huge pat on the back for us as a company to hear that following your experience as one of our vendors that you speak so highly of the service you received and would recommend us to others. Paul and Vicky are delighted to hear such lovely feedback and thank you personally. Wishing you all the best in the future and please contact us if we can assist any further in the future. Warm regards from Maitlands Team
  9. A 5-star review by 'Kerry & Peter' 10/7/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Robyn Ball
    Postcode
    PL12
    Rent PCM
    £695
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte RapsonRobyn Ball

    The estate agents have been nothing but helpful and have really bent over backwards to help us get into this lovely house. The communication I have had from the agents had been excellent and I can't thank them enough for how hard they worked for us.

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  10. View All Comments (1)by Julie Haimes  15/07/2014

    Brilliant! We hope that you have settled well into your new property and are pleased that we were able to assist you in finding the right property and getting you moved. Its great for us to receive such lovely comments as we all really do take such pride in helping our customers as much as possible. We are always on hand if you require our help in the future so please do not hesitate to contact us. Thank you so much for reviewing Maitland's and specifically our lettings team. Warm Regards.
  11. A 4-star review by 'kerry' 10/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlott Rapson
    Postcode
    PL5
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
     
    Sharlott Rapson

    The agent was very helpful and sorted out problems quickly and efficiently. She was very welcoming when we visited the branch and nothing was too much trouble. I wouldn't hesitate to recommend Maitlands to family, friends and colleagues.

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  12. View All Comments (1)by Julie Haimes  10/07/2014

    Brilliant Kerry, thank you so very much! As always fabulous to hear that you would be happy to recommend us to others this is the best praise that as an Independent company we could wish to receive. Wishing you all the very best in the future in your new home, Warm Regards from the Lettings team and Maitlands
  13. A 5-star review by 'Stuart' 8/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Karen Mayhew
    Postcode
    Pl7
    Sold Price
    £168000
    Experience:
    Would you use the agent again? Yes
     
    Karen Mayhew

    My partner and I bought our first house recently using the above agents. From the initial meeting when we first viewed the property we felt welcome and valued. We were delighted to have our offer accepted which is when Karen really began to impressed. She coordinated the whole process well, communicating with us throughout the early stages, and managed to recommend both solicitors and a mortgage advisor, both of whom were excellent. Towards the end of the sale process Karen again communicated well between all parties involved and it was a really nice touch to receive some flowers and a gift box on final exchange.
    If I was to make any negative comment it would be the time, around a month, in the middle of the exchange process that we didn't receive a lot of information on where things were and as first time buyers we maybe needed more reassurance than an experienced buyer during this time, but don't let this take anything away from the great service offered by Karen and her team at Maitlands.

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  14. View All Comments (1)by Julie Haimes  08/07/2014

    Brilliant feedback thank you so much!! Stuart its fantastic to hear such lovely words regarding your recent experience, both Maitlands and of course Karen are really pleased that we could assist you throughout your buying experience. We definitely recognise that being able to offer other ancillary services can assist the process ensuring that things run as smoothly as possible. We also definitely appreciate any feedback as to ways in which we can improve what we do as this is something we continually strive to work on so thank you very much and we will definitely take this on board. Overall though we are really pleased that you have been happy with the great service and obviously be assured if you need any assistance in the future we are always on hand. All the very best. Kind Regards Maitlands
  15. A 5-star review by 'Clare Nugent' 8/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Karen Mayhew
    Postcode
    PL7
    Experience:
    Would you use the agent again? Yes
     
    Karen Mayhew

    I was really pleased with the service I received from karen and all the staff at the Plymouth Road Branch.

    The sale process was made easy and a good price was achieved quickly, this was also helped by Karen's sensitive nature as the property was part of a probate sale.

    I would not hesitate in recommending Maitland's and already have to friends and family and would have no hesitation in placing my property with them in the future when we may look to move.

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  16. View All Comments (1)by Julie Haimes  08/07/2014

    Hi Clare, Thank you so very much for adding such a lovely review of our Plympton branch and in particular mentioning my colleague Karen Mayhew. We certainly understand that when dealing with a probate situation that this needs to be carefully and sensitively handled so we are delighted to hear that we were able to ensure the process ran as smoothly as possible. We are always so pleased to hear that our customers are happy to recommend us to others and of course wish you every success going forward. Warm Regards
  17. A 5-star review by 'Lynn' 3/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    Pl5
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Very professional service from the start. Thanks to sharlotte who took over from sue due to illness. Thanks to sue for excellent photography representing the property we had worked so hard on for a year. We wish our tenants every happiness in their new home

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  18. View All Comments (1)by Julie Haimes  03/07/2014

    Sounds like fantastic team work within Lettings! Thank you for sharing your review with All Agents, Maitlands really do value our customers feedback. Both Sue and Sharlotte are delighted with your comments and are of course always on hand in the future if you require any assistance
  19. A 4-star review by 'Paul' 3/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL2
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The two agents assisted me through the letting, tenancy agreement and handover of my first property. They were clear in the info and advice provided, they assisted me with the process and advised me of actions I could take as a landlord which were beyond the service offered by Maitlands. I was very pleased and intend to use them in the future.

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  20. View All Comments (1)by Julie Haimes  03/07/2014

    Thank you very much Paul for your feedback regarding your recent experience with Maitlands Letting team. We understand fully that letting a property particularly your first property can be a bit of a minefield which is why as a company we always try to be transparent in the advice and help we give. We are of course on hand to assist you further in the future. Wishing you all the best. Warm Regards from Maitlands

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  1. A 5-star review by 'Daniel & Katie Martin' 3/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    PL7
    Sold Price
    £162000
    Experience:
    Would you use the agent again? Yes
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    I cannot recommend Maitlands highly enough!

    After spending 6 months stuck with a poor agent who got very few viewings, Maitlands sold our house in a couple of weeks. They were all friendly, professional, helpful and whenever we called it didn't matter who answered, they instantly knew us and could talk about our sale. We were also impressed with the emails / text reminders of viewing appointments.

    But what really set Maitlands apart from the crowd was that they didn't just go the extra mile for us, they went there and back again!! With most agents and solicitors you feel like a... (read more)

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  2. View All Comments (1)by Julie Haimes  03/07/2014

    Firstly Daniel and Katie let me say we hope you have now settled into your new home. It sounds like you really did undergo quite a stressful time but we are delighted that we were able to help take some of the strain and to be able to find you your dream home really makes our job worthwhile! Maitlands pride ourselves on chasing through each and every transaction from when it is agreed until completion takes place as we certainly recognise that this is often where the hard work begins. We are really pleased to hear that you felt we treated you as people with feelings, most of us have been in your situation so we definitely understand how much this can make a difference. We really wish you all the very best and if this move hasn't scared you off of moving again then we hope you would return to us in the future. Warm Regards the team at Maitlands
  3. A 1-star review by 'Kate L' 1/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Charlie Green
    Postcode
    Pl1
    Sold Price
    £130000
    Experience:
    Would you use the agent again? Yes
     
    Charlie Green

    Thank you to Charlie for all of your help with our sale. It was a long process due to no fault of yours/ours but throughout the process you were always so friendly, helpful and positive which made everything so much easier.

    I always recommend Maitlands to anyone who I know that might be buying or selling as the whole team are excellent - so professional but also take the time to get to know you.

    Thanks again

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  4. View All Comments (1)by Julie Haimes  03/07/2014

    Thank you Kate, what lovely comments about Charlie from our City office. Both Charlie and Maitlands are delighted to receive such delightful feedback. It really means so much to us as an Independent Estate Agent when valued customers are prepared to recommend others to use us in the future so Thank you again its always brilliant to hear such positive reviews. Wishing you all the best in the future. Warm Regards Maitlands
  5. A 5-star review by 'janner66' 26/6/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Claire Burt
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Claire Burt

    Claire was instrumental in helping us rent our dream home even though we probably didn't seem the best candidates on paper. She managed to persuade the landlord to rent to us even though we had two dogs and other pets. She was friendly, punctual and informative. Thanks. Sorry for the late review but felt obliged to leave one as you helped us so much.

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  6. View All Comments (1)by Julie Haimes  01/07/2014

    Thank you so much for taking the time to add a review, it really does mean a lot to us to hear about your experience with our Lettings team. We strive to help as much as we can in every situation so we are delighted to hear that we could be instrumental in helping you find your dream property. We hope that you have settled in well and are of course on hand in the future if we can assist in any way. Wishing you all the best from all the team at Maitlands
  7. A 4-star review by 'Laird' 26/6/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    sue burch
    Postcode
    PL6
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
     
    sue burch

    I was recommended to Maitland letting as a first time "landlord", the property belongs to my daughter who is in the Royal Navy and has been away on deployment. I have been dealing with the letting for my daughter and found the staff very helpful and courteous. Keeping me up to date with what was happening giving me advice on what I needed to help make the whole process easier. Keeping me informed each step of the way. When Sue was unavailable I found the other staff well informed, very helpful and able to answer any queries I had.
    I would use them and would recommend Maitland to others.

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  8. View All Comments (1)by Julie Haimes  26/06/2014

    Fabulous review thank you very much. Being a first time landlord can be mind boggling especially if you are assisting some one else in their absence. Its always great for us to hear that we are working hard as a team which enables us to keep the lines of communication open even if one member of staff is not available. We are always on hand to assist you in the future if you have any questions so please do not hesitate to contact us if needed. All the best. Kind Regards Julie
  9. A 5-star review by 'Sarah Hughes' 25/6/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lia Trezise
    Postcode
    Pl7
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
     
    Lia Trezise

    I have been very impressed with the service received from Maitlands all the way through our purchase.From the outset Lia presented herself professionally dressed and very helpful.When showing us around the property she wasn't pushy,just polite and informative which I liked. Lia definitely put in the hard work of chasing the agencies involved throughout this stressful time and took the stress away from my partner and I which was highly appreciated, despite the difficulties she was presented with. Thankyou Lia your hard work is gratefully appreciated.

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  10. View All Comments (1)by Julie Haimes  26/06/2014

    What fantastic feedback for Maitlands but more specifically for Lia from our Plympton Branch. We are delighted to hear such lovely comments about your recent experience and we take great pleasure in hearing about how pleased you were with Lia. We really do try hard to try and alleviate as much stress as we can throughout the process and it sounds like on this occasion we were successful. Wishing you all the very best in the future, please do not hesitate to contact us if we can assist you at all at any time. Warm Regards, Lia and the team at Maitlands
  11. A 5-star review by 'Deb' 22/6/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    David Turnbull, Sharlotte Rapson
    Postcode
    PL21
    Rent PCM
    £495
    Experience:
    Would you use the agent again? Yes
     
    David TurnbullSharlotte Rapson

    We had a horrible experience with another local estate agent. He looked down his nose at us, making demands and constantly on our backs and chasing us up even though we had done what was asked and could do no more. So when we went to Maitlands were were 'Estate Agent wary' and worried.
    We need not have been, both David and Sharlotte were nothing but professional in every way, always smiling, always happy to help and nothing was too much trouble.
    If they said they would do something they did it, My son has particular needs and it was a worrrying time for us both, timing was all, and... (read more)

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  12. View All Comments (1)by Julie Haimes  24/06/2014

    Hi Deb, thanks for your lovely feedback, its always fantastic for us to hear such positive comments regarding our services. We are sorry to hear of your previous bad experiences with other agents but delighted that hopefully we have shown that not all agents are the same. We totally recognise how hard things can be when looking to move home whether as a tenant or a buyer or seller so we are delighted that in this instance we made the process slightly easier for you. Wishing you all the best for the future and please don't hesitate to contact us if we can assist further, Warm Regards Maitlands
  13. A 5-star review by 'Sam' 12/6/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Claire Burt, Sharlotte Rapson
    Postcode
    PL21
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
     
    Claire BurtSharlotte Rapson

    I already rented a property with Maitlands which the landlord decided to sell, so I was therefore served notice to quit. All the staff at Maitlands, (Claire, Sharlotte, Gemma and Carla) put themselves out and went over and above to find my family and I another 4 bedroom property to rent in the Ivybridge area and kept me well informed throughout the process. I would like to thank them all for the excellent customer and personal service

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  14. View All Comments (1)by Julie Haimes  12/06/2014

    Hi Sam, thank you for your above comments, we always appreciate it when people take the time to review their experiences with Maitlands. Our lettings team work continuously hard to ensure that in such situations the disruption is kept to a minimum and are delighted to hear that you were pleased with the service you received. We are always on hand to assist so please don't hesitate to contact us in the future should you need any further help. Kind Regards Maitlands
  15. A 5-star review by 'R. Scantlebury' 11/6/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, sue burch
    Postcode
    PL21
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte Rapsonsue burch

    We have a complex credit history and were having difficulty finding a property. We also have family pets and this was also causing us major issues. Sharlotte was reassuring and explained that Maitlands looked on everyone on an individual basis. She also said that they were not put off by families owning pets.
    Sue showed us around a couple of properties but when we were still unsure what to do she suggested a property we had discounted due to its location. She reassured us and despite the lateness of the day (5.30) contacted the landlord and took us to the property. We walked in and knew it was the one for us.
    Maitlands were the only company to actually HELP us and contact us about possible houses. Every other lettings agency turned their noses up when we mentioned pets or bad credit. Sue was understanding, positive and lively. She gave us confidence that we had done the right thing. Thank you Team Maitlands.

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  16. View All Comments (1)by Julie Haimes  12/06/2014

    Thank you very much for adding your comments regarding your recent dealings with our Lettings team as a tenant. Sharlotte is absolutely right in the fact that we always look at everyone on an individual basis and try our best to assist them at every stage. We are pleased to hear that we were successful in finding you a suitable property. We are always on hand to help you further so please don't hesitate to contact us if you require assistance. Kind Regards, Maitlands
  17. A 5-star review by 'Mel Dale' 10/6/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    pl12
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
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    My partner and I were looking to relocate from Redruth to Saltash after the purchase of a property fell through in the area due to new mortgage rules. I contacted a few local agents regarding rentals in Saltash, and I have to say Maitlands impressed me straight away. They're telephone manner with my enquiry regarding a property I wished to view was excellent, very friendly and professional and already I felt like a valued customer. When viewing the property Sharlotte was very efficient and practical and explained the company procedure extremely well and everything about the property we asked... (read more)

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  18. View All Comments (1)by Julie Haimes  12/06/2014

    Hi Mel, wow such a brilliant review for our lettings team and we are absolutely delighted to read your comments. It really does give us a massive boost to receive such positive feedback and makes us feel fantastic when our valued customers recognise, that as a company offering the best Customer Service possible at all times is really at the forefront of what we aim to do. Communication and knowledge are vital in this industry and all the staff pride themselves on being able to do this to their highest ability. We of course wish you all the best for the future but please don't hesitate to contact us if you require any further help at all. Warm Wishes from Maitlands
  19. A 5-star review by 'Bridgitte Worth' 29/5/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL7
    Experience:
    Would you use the agent again? Yes
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    Excellent service as always. I have been kept fully informed of all steps in the process of renting my property in a very friendly and efficient way and suitable tenants were found very quickly.

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  20. View All Comments (1)by Julie Haimes  03/06/2014

    Hi Bridgitte, thank you so much for taking the time to add a review of your experience with our lettings team as a Landlord. Letting property can be a stressful time consuming process so we are pleased to hear that we agreed a let quickly and that you found us to helpful and efficient throughout. All the very best in the future and We hope to continue to work with you in the future. Kind Regards Maitlands

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