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Maitlands Sales & Lettings

Agent rating: 4.8 out of 5.0 based on 339 ratings. This website contains 339 user reviews of Maitlands Sales & Lettings.

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  • Maitlands Sales & Lettings actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.

    Maitlands Sales & Lettings have also signed a declaration to maintain public access to open and independent customer feedback and are awarded this best practice transparency profile by AllAgents.

Filter Reviews

  • Sales (as a Vendor)127
  • Sales (as a Buyer)96
  • Sales (Prospective customer)14

  • Lettings (as a Landlord)48
  • Lettings (as a Tenant)41
  • Lettings (Prospective customer)4
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing5

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This firm is ranked 29 out of 12624 in the UK

Overall Customer Rating

4.76 out of 5.00

  • 333 recommend
  • 6 disapprove

...left to get your reviews in for the 2014 Estate & Letting Agent Awards

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Agent Information

A description of Maitlands Sales & Lettings is currently unavailable.

Customer Reviews  (Page 1 of 12)

Page last updated on: 25-Jul-2014 17:45:42

  1. A 5-star review by 'lisa' 25/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Barbara Thomas
    Postcode
    pl3
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
     
    Barbara Thomas

    as new tenants to this property and first time clients of maitlands , we wish we had been using them for years , becky was excellant from the very begining , she kept in constant contact with us every step of the way , we would highly recommend them to anyone wanting a great estate agents and hope to continute with them for many years to come.

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  2. A 5-star review by 'Sarah' 13/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma O\\\'Flynn
    Postcode
    PL7
    Rent PCM
    £800
    Experience:
    Would you use the agent again? Yes
     
    Gemma O\'Flynn

    My main dealings were with Gemma, Sharlotte and Claire who are very friendly, helpful and professional. In fact, I have found that to be true of all the staff at Maitlands .
    I was kept up to date with viewing appointments,including potential tenants details and always received feedback from them.
    This is the second time Maitlands have acted for me and I would not hesitate to use them again

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  3. View All Comments (1)by Julie Haimes  15/07/2014

    Thank you Sarah for another great review for our Lettings team. We are delighted to hear that you would consider using us again in the future. As an Independent company, we really do rely on repeat business and its always fantastic when clients return to us as it really shows us that we are doing a consistently good job and keeping our service levels high. You know where we are if we can assist you with anything in the future. Warm Regards from Maitland's and the Lettings Team
  4. A 5-star review by 'Jessica' 11/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlott Rapson
    Postcode
    PL1
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
     
    Sharlott Rapson

    We were so impressed with the service we received from Maitlands, from the initial viewing to us signing the contract they were brilliant! They kept us in the loop as to what was going on at every stage of the process. Sharlotte did our initial viewing and she was fabulous, she was really friendly and explained everything to us and made it really easy to understand the process and how things worked. The speed with which everything was done was really impressive which was a real help to us because my partner had to be out of his previous property and the end of June.

    Comments on the Agents fees

    “THESE WERE THE BEST FEES OF ALL THE AGENTS WE DID VIEWINGS WITH AND WERE VERY REASONABLE.”


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  5. View All Comments (1)by Julie Haimes  15/07/2014

    Thank you Jessica that's such a lovely review for our lettings branch in particular for Sharlotte and she is personally delighted with your comments. As a company we of course try to always offer the best possible service but this site really allows everyone to share honest feedback on how you found the experience as the customer which for us as a company is exceptionally valuable. We wish you all the very best for the future and of course if you need anything else in the future then please contact us. Warm Regards Julie
  6. A 4-star review by 'kerry' 10/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlott Rapson
    Postcode
    PL5
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
     
    Sharlott Rapson

    The agent was very helpful and sorted out problems quickly and efficiently. She was very welcoming when we visited the branch and nothing was too much trouble. I wouldn't hesitate to recommend Maitlands to family, friends and colleagues.

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  7. View All Comments (1)by Julie Haimes  10/07/2014

    Brilliant Kerry, thank you so very much! As always fabulous to hear that you would be happy to recommend us to others this is the best praise that as an Independent company we could wish to receive. Wishing you all the very best in the future in your new home, Warm Regards from the Lettings team and Maitlands
  8. A 5-star review by 'steph' 10/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    pl7
    Sold Price
    £92000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I cannot recommend maitlands enough, they were fantastic from start to finish. Vicky and especially Paul went out of their way to help me in any way they could,, all the staff are very friendly and helpful.
    I wouldnt hesitate in using them again, really fantastic and professional estate agents.

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  9. View All Comments (1)by Julie Haimes  15/07/2014

    Absolutely fantastic comments Steph, thank you so much for taking the time to add such a positive review of your recent experience with our Plympton branch. Its always a huge pat on the back for us as a company to hear that following your experience as one of our vendors that you speak so highly of the service you received and would recommend us to others. Paul and Vicky are delighted to hear such lovely feedback and thank you personally. Wishing you all the best in the future and please contact us if we can assist any further in the future. Warm regards from Maitlands Team
  10. A 5-star review by 'Kerry & Peter' 10/7/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    sharlotte rapson, Robyn Ball
    Postcode
    PL12
    Rent PCM
    £695
    Experience:
    Would you use the agent again? Yes
     
    sharlotte rapsonRobyn Ball

    The estate agents have been nothing but helpful and have really bent over backwards to help us get into this lovely house. The communication I have had from the agents had been excellent and I can't thank them enough for how hard they worked for us.

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  11. View All Comments (1)by Julie Haimes  15/07/2014

    Brilliant! We hope that you have settled well into your new property and are pleased that we were able to assist you in finding the right property and getting you moved. Its great for us to receive such lovely comments as we all really do take such pride in helping our customers as much as possible. We are always on hand if you require our help in the future so please do not hesitate to contact us. Thank you so much for reviewing Maitland's and specifically our lettings team. Warm Regards.
  12. A 5-star review by 'Stuart' 8/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Karen Mayhew
    Postcode
    Pl7
    Sold Price
    £168000
    Experience:
    Would you use the agent again? Yes
     
    Karen Mayhew

    My partner and I bought our first house recently using the above agents. From the initial meeting when we first viewed the property we felt welcome and valued. We were delighted to have our offer accepted which is when Karen really began to impressed. She coordinated the whole process well, communicating with us throughout the early stages, and managed to recommend both solicitors and a mortgage advisor, both of whom were excellent. Towards the end of the sale process Karen again communicated well between all parties involved and it was a really nice touch to receive some flowers and a gift box on final exchange.
    If I was to make any negative comment it would be the time, around a month, in the middle of the exchange process that we didn't receive a lot of information on where things were and as first time buyers we maybe needed more reassurance than an experienced buyer during this time, but don't let this take anything away from the great service offered by Karen and her team at Maitlands.

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  13. View All Comments (1)by Julie Haimes  08/07/2014

    Brilliant feedback thank you so much!! Stuart its fantastic to hear such lovely words regarding your recent experience, both Maitlands and of course Karen are really pleased that we could assist you throughout your buying experience. We definitely recognise that being able to offer other ancillary services can assist the process ensuring that things run as smoothly as possible. We also definitely appreciate any feedback as to ways in which we can improve what we do as this is something we continually strive to work on so thank you very much and we will definitely take this on board. Overall though we are really pleased that you have been happy with the great service and obviously be assured if you need any assistance in the future we are always on hand. All the very best. Kind Regards Maitlands
  14. A 5-star review by 'Clare Nugent' 8/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Karen Mayhew
    Postcode
    PL7
    Experience:
    Would you use the agent again? Yes
     
    Karen Mayhew

    I was really pleased with the service I received from karen and all the staff at the Plymouth Road Branch.

    The sale process was made easy and a good price was achieved quickly, this was also helped by Karen's sensitive nature as the property was part of a probate sale.

    I would not hesitate in recommending Maitland's and already have to friends and family and would have no hesitation in placing my property with them in the future when we may look to move.

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  15. View All Comments (1)by Julie Haimes  08/07/2014

    Hi Clare, Thank you so very much for adding such a lovely review of our Plympton branch and in particular mentioning my colleague Karen Mayhew. We certainly understand that when dealing with a probate situation that this needs to be carefully and sensitively handled so we are delighted to hear that we were able to ensure the process ran as smoothly as possible. We are always so pleased to hear that our customers are happy to recommend us to others and of course wish you every success going forward. Warm Regards
  16. A 5-star review by 'Lynn' 3/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    Pl5
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Very professional service from the start. Thanks to sharlotte who took over from sue due to illness. Thanks to sue for excellent photography representing the property we had worked so hard on for a year. We wish our tenants every happiness in their new home

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  17. View All Comments (1)by Julie Haimes  03/07/2014

    Sounds like fantastic team work within Lettings! Thank you for sharing your review with All Agents, Maitlands really do value our customers feedback. Both Sue and Sharlotte are delighted with your comments and are of course always on hand in the future if you require any assistance
  18. A 5-star review by 'Daniel & Katie Martin' 3/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    PL7
    Sold Price
    £162000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    I cannot recommend Maitlands highly enough!

    After spending 6 months stuck with a poor agent who got very few viewings, Maitlands sold our house in a couple of weeks. They were all friendly, professional, helpful and whenever we called it didn't matter who answered, they instantly knew us and could talk about our sale. We were also impressed with the emails / text reminders of viewing appointments.

    But what really set Maitlands apart from the crowd was that they didn't just go the extra mile for us, they went there and back again!! With most agents and solicitors you feel like a... (read more)

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  19. View All Comments (1)by Julie Haimes  03/07/2014

    Firstly Daniel and Katie let me say we hope you have now settled into your new home. It sounds like you really did undergo quite a stressful time but we are delighted that we were able to help take some of the strain and to be able to find you your dream home really makes our job worthwhile! Maitlands pride ourselves on chasing through each and every transaction from when it is agreed until completion takes place as we certainly recognise that this is often where the hard work begins. We are really pleased to hear that you felt we treated you as people with feelings, most of us have been in your situation so we definitely understand how much this can make a difference. We really wish you all the very best and if this move hasn't scared you off of moving again then we hope you would return to us in the future. Warm Regards the team at Maitlands

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  1. A 4-star review by 'Paul' 3/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL2
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    The two agents assisted me through the letting, tenancy agreement and handover of my first property. They were clear in the info and advice provided, they assisted me with the process and advised me of actions I could take as a landlord which were beyond the service offered by Maitlands. I was very pleased and intend to use them in the future.

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  2. View All Comments (1)by Julie Haimes  03/07/2014

    Thank you very much Paul for your feedback regarding your recent experience with Maitlands Letting team. We understand fully that letting a property particularly your first property can be a bit of a minefield which is why as a company we always try to be transparent in the advice and help we give. We are of course on hand to assist you further in the future. Wishing you all the best. Warm Regards from Maitlands
  3. A 1-star review by 'Kate L' 1/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Charlie Green
    Postcode
    Pl1
    Sold Price
    £130000
    Experience:
    Would you use the agent again? Yes
     
    Charlie Green

    Thank you to Charlie for all of your help with our sale. It was a long process due to no fault of yours/ours but throughout the process you were always so friendly, helpful and positive which made everything so much easier.

    I always recommend Maitlands to anyone who I know that might be buying or selling as the whole team are excellent - so professional but also take the time to get to know you.

    Thanks again

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  4. View All Comments (1)by Julie Haimes  03/07/2014

    Thank you Kate, what lovely comments about Charlie from our City office. Both Charlie and Maitlands are delighted to receive such delightful feedback. It really means so much to us as an Independent Estate Agent when valued customers are prepared to recommend others to use us in the future so Thank you again its always brilliant to hear such positive reviews. Wishing you all the best in the future. Warm Regards Maitlands
  5. A 5-star review by 'janner66' 26/6/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Claire Burt
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
     
    Claire Burt

    Claire was instrumental in helping us rent our dream home even though we probably didn't seem the best candidates on paper. She managed to persuade the landlord to rent to us even though we had two dogs and other pets. She was friendly, punctual and informative. Thanks. Sorry for the late review but felt obliged to leave one as you helped us so much.

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  6. View All Comments (1)by Julie Haimes  01/07/2014

    Thank you so much for taking the time to add a review, it really does mean a lot to us to hear about your experience with our Lettings team. We strive to help as much as we can in every situation so we are delighted to hear that we could be instrumental in helping you find your dream property. We hope that you have settled in well and are of course on hand in the future if we can assist in any way. Wishing you all the best from all the team at Maitlands
  7. A 4-star review by 'Laird' 26/6/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    sue burch
    Postcode
    PL6
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
     
    sue burch

    I was recommended to Maitland letting as a first time "landlord", the property belongs to my daughter who is in the Royal Navy and has been away on deployment. I have been dealing with the letting for my daughter and found the staff very helpful and courteous. Keeping me up to date with what was happening giving me advice on what I needed to help make the whole process easier. Keeping me informed each step of the way. When Sue was unavailable I found the other staff well informed, very helpful and able to answer any queries I had.
    I would use them and would recommend Maitland to others.

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  8. View All Comments (1)by Julie Haimes  26/06/2014

    Fabulous review thank you very much. Being a first time landlord can be mind boggling especially if you are assisting some one else in their absence. Its always great for us to hear that we are working hard as a team which enables us to keep the lines of communication open even if one member of staff is not available. We are always on hand to assist you in the future if you have any questions so please do not hesitate to contact us if needed. All the best. Kind Regards Julie
  9. A 5-star review by 'Sarah Hughes' 25/6/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lia Trezise
    Postcode
    Pl7
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
     
    Lia Trezise

    I have been very impressed with the service received from Maitlands all the way through our purchase.From the outset Lia presented herself professionally dressed and very helpful.When showing us around the property she wasn't pushy,just polite and informative which I liked. Lia definitely put in the hard work of chasing the agencies involved throughout this stressful time and took the stress away from my partner and I which was highly appreciated, despite the difficulties she was presented with. Thankyou Lia your hard work is gratefully appreciated.

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  10. View All Comments (1)by Julie Haimes  26/06/2014

    What fantastic feedback for Maitlands but more specifically for Lia from our Plympton Branch. We are delighted to hear such lovely comments about your recent experience and we take great pleasure in hearing about how pleased you were with Lia. We really do try hard to try and alleviate as much stress as we can throughout the process and it sounds like on this occasion we were successful. Wishing you all the very best in the future, please do not hesitate to contact us if we can assist you at all at any time. Warm Regards, Lia and the team at Maitlands
  11. A 5-star review by 'Deb' 22/6/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    David Turnbull, sharlotte rapson
    Postcode
    PL21
    Rent PCM
    £495
    Experience:
    Would you use the agent again? Yes
     
    David Turnbullsharlotte rapson

    We had a horrible experience with another local estate agent. He looked down his nose at us, making demands and constantly on our backs and chasing us up even though we had done what was asked and could do no more. So when we went to Maitlands were were 'Estate Agent wary' and worried.
    We need not have been, both David and Sharlotte were nothing but professional in every way, always smiling, always happy to help and nothing was too much trouble.
    If they said they would do something they did it, My son has particular needs and it was a worrrying time for us both, timing was all, and... (read more)

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  12. View All Comments (1)by Julie Haimes  24/06/2014

    Hi Deb, thanks for your lovely feedback, its always fantastic for us to hear such positive comments regarding our services. We are sorry to hear of your previous bad experiences with other agents but delighted that hopefully we have shown that not all agents are the same. We totally recognise how hard things can be when looking to move home whether as a tenant or a buyer or seller so we are delighted that in this instance we made the process slightly easier for you. Wishing you all the best for the future and please don't hesitate to contact us if we can assist further, Warm Regards Maitlands
  13. A 5-star review by 'Sam' 12/6/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Claire Burt, sharlotte rapson
    Postcode
    PL21
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
     
    Claire Burtsharlotte rapson

    I already rented a property with Maitlands which the landlord decided to sell, so I was therefore served notice to quit. All the staff at Maitlands, (Claire, Sharlotte, Gemma and Carla) put themselves out and went over and above to find my family and I another 4 bedroom property to rent in the Ivybridge area and kept me well informed throughout the process. I would like to thank them all for the excellent customer and personal service

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  14. View All Comments (1)by Julie Haimes  12/06/2014

    Hi Sam, thank you for your above comments, we always appreciate it when people take the time to review their experiences with Maitlands. Our lettings team work continuously hard to ensure that in such situations the disruption is kept to a minimum and are delighted to hear that you were pleased with the service you received. We are always on hand to assist so please don't hesitate to contact us in the future should you need any further help. Kind Regards Maitlands
  15. A 5-star review by 'R. Scantlebury' 11/6/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte , sue burch
    Postcode
    PL21
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte sue burch

    We have a complex credit history and were having difficulty finding a property. We also have family pets and this was also causing us major issues. Sharlotte was reassuring and explained that Maitlands looked on everyone on an individual basis. She also said that they were not put off by families owning pets.
    Sue showed us around a couple of properties but when we were still unsure what to do she suggested a property we had discounted due to its location. She reassured us and despite the lateness of the day (5.30) contacted the landlord and took us to the property. We walked in and knew it was the one for us.
    Maitlands were the only company to actually HELP us and contact us about possible houses. Every other lettings agency turned their noses up when we mentioned pets or bad credit. Sue was understanding, positive and lively. She gave us confidence that we had done the right thing. Thank you Team Maitlands.

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  16. View All Comments (1)by Julie Haimes  12/06/2014

    Thank you very much for adding your comments regarding your recent dealings with our Lettings team as a tenant. Sharlotte is absolutely right in the fact that we always look at everyone on an individual basis and try our best to assist them at every stage. We are pleased to hear that we were successful in finding you a suitable property. We are always on hand to help you further so please don't hesitate to contact us if you require assistance. Kind Regards, Maitlands
  17. A 5-star review by 'Mel Dale' 10/6/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    pl12
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    My partner and I were looking to relocate from Redruth to Saltash after the purchase of a property fell through in the area due to new mortgage rules. I contacted a few local agents regarding rentals in Saltash, and I have to say Maitlands impressed me straight away. They're telephone manner with my enquiry regarding a property I wished to view was excellent, very friendly and professional and already I felt like a valued customer. When viewing the property Sharlotte was very efficient and practical and explained the company procedure extremely well and everything about the property we asked... (read more)

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  18. View All Comments (1)by Julie Haimes  12/06/2014

    Hi Mel, wow such a brilliant review for our lettings team and we are absolutely delighted to read your comments. It really does give us a massive boost to receive such positive feedback and makes us feel fantastic when our valued customers recognise, that as a company offering the best Customer Service possible at all times is really at the forefront of what we aim to do. Communication and knowledge are vital in this industry and all the staff pride themselves on being able to do this to their highest ability. We of course wish you all the best for the future but please don't hesitate to contact us if you require any further help at all. Warm Wishes from Maitlands
  19. A 5-star review by 'Bridgitte Worth' 29/5/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL7
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Excellent service as always. I have been kept fully informed of all steps in the process of renting my property in a very friendly and efficient way and suitable tenants were found very quickly.

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  20. View All Comments (1)by Julie Haimes  03/06/2014

    Hi Bridgitte, thank you so much for taking the time to add a review of your experience with our lettings team as a Landlord. Letting property can be a stressful time consuming process so we are pleased to hear that we agreed a let quickly and that you found us to helpful and efficient throughout. All the very best in the future and We hope to continue to work with you in the future. Kind Regards Maitlands

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  1. A 5-star review by 'Happy Buyer' 28/5/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Price
    Postcode
    PL12
    Experience:
    Would you use the agent again? Yes
     
    David Price

    Maitlands were excellent from the start of the home-buying process to the finish. David listened to what we wanted and contacted us about suitable properties only, someone was always available at a convenient time to show us around properties and they were always knowledgeable, courteous and helpful. They helped keep the buying process as smooth as possible by working with us, our mortgage broker and both sets of solicitors and keep us informed every step of the way. We love our new home, but whenever the time comes to sell we will use Maitlands and are happy to recommend them to anyone. Thanks guys!

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  2. View All Comments (1)by Julie Haimes  03/06/2014

    HAPPY BUYER - I think its fair to say any agent would be pleased to have a testimonial on their services written by one of these. Having plenty of experience over the years we really do try to recognise what our customers want and I think its fair to say us being available to carry out viewings at a convenient time for you is definitely a key factor, people nowadays work long hours and have lots of commitments so we do our best to work around these to assist both buyers and sellers needs. Communication is also at the forefront of our mind at all times as we feel that knowledge is key and makes everyone feel more at ease. We are of course delighted to hear you love your new home and we wish you lots of happiness there. Always here in the future, Good Luck!
  3. A 5-star review by 'Rufus' 26/5/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Experience:
    Would you use the agent again? Yes
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    Maitlands having managed the letting of our cottage for over two years and have provided a personal and excellent service. Having been so efficient in handling the letting side of things, they were the natural choice of agent when we came to sell the cottage. Again, that process and transition from letting the property to selling it was smoothly executed. I would recommend Maitlands to anyone thinking of getting an agent to manage their property to the rental market or if they are looking to sell their property. Thank you for all your help and reassurance over the past couple of years.

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  4. View All Comments (1)by Julie Haimes  03/06/2014

    Hi Rufus, your comments make a lovely read and we really appreciate you taking the time to tell others about your experience with Maitlands overall. Transition from letting to selling a property can sometimes offer difficulties but to hear that the transaction was smoothly executed is absolutely fantastic. We are delighted to hear that you have been happy with our service since beginning to end and are of course on hand should you require any help in the future. Wishing you all the very best.
  5. A 5-star review by 'Lynn' 25/5/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Genna Hayter, Vicky Bolt
    Postcode
    PL7
    Experience:
    Would you use the agent again? Yes
     
    Genna HayterVicky Bolt

    I cannot praise the staff at the Plympton Branch enough, especially Genna Hayter who went well beyond the call of duty to provide so much support, understanding and patience for me through a difficult time. Nothing was too much trouble and I now consider her more than my contact at Maitlands, but also a friend. I would also like to make special mention and thanks to Vicky who was equally as helpful and understanding when Genna wasn't available. All the staff in the Plympton Branch were amazing throughout the whole process and I owe them all a lot.
    I have now exchanged contracts and complete in a few days time and looking forward to a new chapter in my life. I would not have got here without Genna and her amazing understanding and professionalism and I thank her from the bottom of heart.

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  6. View All Comments (1)by Julie Haimes  03/06/2014

    Lynn, what a lovely heart felt review of Genna and Vicky from our Plympton Sales office. Full of absolutely fantastic comments which are warmly received by Maitlands and the individual team members. We pride ourselves as a family run company on going above and beyond whenever possible to ensure that we offer the best personal service we can. Wishing you all the very best with your new life chapter, sounds very exciting. We are always on hand should you require any advice or help in the future. All the best and Good Luck!
  7. A 5-star review by 'Ramzi' 17/5/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    sue burch
    Postcode
    PL6
    Experience:
    Would you use the agent again? Yes
     
    sue burch

    Sue was great and very helpful. I can't even describe the difference between the service she provided compared to others in other letting agencies. She has always been accessible and understanding.
    Thank you so Sue

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  8. View All Comments (1)by Julie Haimes  20/05/2014

    Firstly thank you on behalf of Maitlands Lettings for taking the time to share your feedback regarding your recent letting experiences. Secondly Sue is delighted with your comments and it is always great when we are recognised for service levels in relation to our competitors. We are always on hand in the future so if you do require any assistance then please contact us
  9. A 5-star review by 'david goddard' 14/5/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    pl21
    Experience:
    Would you use the agent again? Yes
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    Efficient, rapid letting service that enables a landlord to optimize income
    All the staff at Maitlands are very efficient and attentive and I would happily purchase or use their landlord services again

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  10. View All Comments (1)by Julie Haimes  20/05/2014

    Thank you David this is a fantastic review for our lettings team. Its great when landlords take the time to share their experience and as we are always looking to grow our lettings team these reviews hopefully assist other landlords when looking to choose their agent by offering them our clients honest feedback on our service. All the best and please do not hesitate to contact if we can assist you in the future.
  11. A 5-star review by 'Julie' 30/4/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    EX31
    Experience:
    Would you use the agent again? Yes
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    Most helpful and nothing was too much trouble - so much so that we used then to let two properties. Any issues raised were dealt with promptly.

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  12. View All Comments (1)by Julie Haimes  01/05/2014

    Hi Julie, Thank you very much for your comments. We are really pleased that you are happy with our service levels and hope that you would be happy to use us in the future. All the Best from Maitlands and the Lettings Team.
  13. A 5-star review by 'JC' 29/4/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    Pl12
    Experience:
    Would you use the agent again? Yes
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    I cannot praise the staff at the Saltash Branch enough. Dealt with several members of staff during the purchase and they all gave me an excellent service. Nothing was too much trouble. Any worries concerns or problems were dealt with immediately.
    Updated weekly, not only on the sale side but solicitors as well.
    All this when at the start of the purchase they were going through a big refurbishment of their office.
    Completed on Friday and what a lovely surprise to receive flowers and a little moving goodie bag.
    Brilliant!

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  14. View All Comments (1)by Julie Haimes  29/04/2014

    Thank you so much for taking the time and adding your lovely comments. We really appreciate the fantastic feedback and are delighted that you liked your flowers and moving bag. Selling and buying houses can be stressful for all those involved but when we hear how happy our customers are it makes are job feel even more worthwhile. Good Luck and all the very best for the future, please do not hesitate to contact us if we can assist you further
  15. A 5-star review by 'Mrs Miep Behan' 29/4/2014

    Branch:
    96D The Ridgeway (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lisa Tregise
    Postcode
    Pl7
    Experience:
    Would you use the agent again? Yes
     
    Lisa Tregise

    From beginning to end I found the support I got from Maitlands very professional and efficient. They kept me informed during the whole process of buying my house with regular updates. I dealt mainly with Lisa and found her very friendly and at the same time very professional. She took the sting out of the whole stressful business of buying my house and I am very grateful to her.

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  16. View All Comments (1)by Julie Haimes  29/04/2014

    Fantastic feedback thank you very much! Communication is very much the key to ensuring the process runs as smoothly as possible. We always try our best to uphold the highest standards of professionalism and are absolutely delighted to hear such positive comments regarding the Plympton branch and in particular Lia. All the very best for the future. Kind Regards, Maitlands
  17. A 5-star review by 'Helen Lane' 23/4/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Clare Biddlecombe
    Postcode
    PL12
    Experience:
    Would you use the agent again? Yes
     
    Clare Biddlecombe

    As an agent myself I was very particular in choosing the right agent to market and sell my property. From my initial phone call to Maitlands to completing on my sale today I have been extremely impressed with the dedication of Clare and her team. The customer contact was constant, marketing superb and manner of her staff impeccably professional at all times, a truly quality service.

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  18. View All Comments (1)by Julie Haimes  24/04/2014

    Thank you so much Helen for taking your time to add your feedback. We really do take this as praise indeed from a fellow Estate Agent. Claire and the Saltash team are delighted that you were pleased with the service levels you received throughout. We of course wish you all the best for the future and please do not hesitate to contact us further if we can offer any other assistance in the future. Kind Regards
  19. A 5-star review by 'Mrs B H' 23/4/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Claire Burt, Gemma Clifton
    Postcode
    PL6
    Experience:
    Would you use the agent again? Yes
     
    Claire BurtGemma Clifton

    From the initial point of contact, Claire and Gemma were very helpful and able to guide me through the process and procedures of letting out my property. They kept me informed of progress throughout and were always willing to go the extra step to secure a letting for me in a very short period of time.

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  20. View All Comments (1)by Julie Haimes  24/04/2014

    Thank you firstly for taking the time to review your recent experience with our Lettings team. We are really pleased that you found us helpful throughout the process. We recognise the importance for our Landlords in us being able to secure new tenants on a property within their timeframes to ensure the rental income so we are delighted we were able to do this on this occasion. Wishing you all the very best and please do not hesitate to contact us in the future if we can assist you further.

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