Maitlands Sales and Lettings
Experience the difference

Maitlands Sales and Lettings

Agent rating: 4.8 out of 5.0 based on 457 ratings. This website contains 457 user reviews of Maitlands Sales and Lettings.

  • Maitlands Sales and Lettings has not joined our 'Transparent Agent' Scheme yet.

  • "If only I had known about this site before..." is the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.

    If however you do choose to use Maitlands Sales and Lettings, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

    Get a valuation from one of our 'transparent agents'.
Learn More   Hide  

Contact Maitlands Sales and Lettings


 

Filter Reviews

  • 5 Stars 399
  • 4 Stars 38
  • 3 Stars 6
  • 2 Stars 1
  • 1 Star 13

  • Recommended 449
  • Not Recommended 8
  • Sales (as a Vendor)155
  • Sales (as a Buyer)126
  • Sales (Prospective customer)16

  • Lettings (as a Landlord)73
  • Lettings (as a Tenant)70
  • Lettings (Prospective customer)5
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing5

Smartphone? Scan It!

google_qr

Print | Save

Ratings Widget


You can embed the above official allAgents Ratings widget on your own website! Just copy and paste the following code!

The default widget dimensions are width:250px; height:335px; But this can easily be tweaked by changing the numbers in the code.

This firm is ranked 34 out of 13772 in the UK

Overall Customer Rating

4.77 out of 5.00

  • 449 recommend
  • 8 disapprove

League Table Rankings:

Agent Information

Maitlands is an award-winning, independent estate agency with offices in Saltash, Ivybridge, Plympton and Plymouth.

At Maitlands we pride ourselves on the quality of our service and going above and beyond the call of duty for each and every client. With dedicated sales, lettings and commercial property teams, we can cater for all aspects of buying, selling, letting or renting. Our teams can help you with the whole moving process, from arranging a mortgage, talking about the Help to Buy Scheme through to conveyancing and removals.

Page last updated on: 24-May-2015 20:52:47

Customer Reviews  (Page 1 of 16)

  1. 1
    person found this
    helpful.
    FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Natalie Eller
    Postcode
    PL21
    Sold Price
    £460000
    Experience:
    Would you use the agent again? Yes
    Natalie Eller
    Natalie Eller

    I have never come across a better Estate agent than Natalie Eller. We had a really troublesome purchase (due to our mortgage company) and Natalie managed to hold it all together for us. She is so positive and helpful. Even now we have moved in she offers to pop over and help find the stop clock!
    The rest of the team have been very helpful but Natalie stands out. I would recommend her as Estate Agent of the Year.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Julie Haimes  21/10/2014

    Aww Claire that is such a lovely review about Natalie from our Ivybridge office. It really does make us have a great degree of job satisfaction when our customers recognise our efforts and appreciate what we do. As an independent firm with strong family values we pride ourselves on trying to ensure we offer the best personal service we can every single time but we do this as a matter of course so when we receive praise it really is the cherry on the cake. Thank you very much and all the very best from Natalie and the team at Maitland's
  2. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes

    We were first time renters and Maitland's were very helpful in providing potential properties to rent within our budget. Upon selecting a property to rent they were very efficient when giving us a tour of the property. After selecting the property to rent it was very easy going. Maitland's took care of everything and they were very detailed in what we needed to know.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant Amy thank you very much for taking the time to review your recent experience with the lettings team as a tenant. Finding a rental property can be like finding a needle in a haystack so its great to hear we were able to place you with the right property and guide you through the letting process. Please let us know if you require any further help as we are always on hand. Warmest Regards Maitland's
  3. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Sold Price
    £163000
    Experience:
    Would you use the agent again? Yes

    We purchased a property through Maitlands Ivybridge. There was clear communication at all stages of the purchase process. The team regularly allowed us access to the property at various stages throughout the sale process, being punctual arriving at viewings and prompt answering any queries we raised. We also used a financial advisor and solicitor recommended by Maitlands both recommendations were sound and we were very pleased with the service provided by both. All in all great service and we would be happy to use Maitlands again.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant review thank you very much from Ivybridge and the Maitland's team. It sounds like you had a great experience during your purchase which is fantastic to hear. Its also wonderful to hear that you were happy with the service levels received from the financial advisor and solicitor. We are of course on hand at any time whether now or in the future if we can assist with anything further. Warm Regards from Maitlands
  4. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    David Turnbull
    Postcode
    TQ10
    Sold Price
    £365000
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    David Turnbull made the valuation, took photographs and prepared the sales details, at all times with good manners and humour. Somebody from the agents always accompanied prospective buyers and provided me with feedback after the visits. Once the sale was agreed, Maitlands kept me abreast of the progress regarding exchange of contracts and completion date.

    At all times I was confident the Maitlands had my best interest at heart and I would have no hesitation in recommending them to any prospective seller.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by julie.haimes@maitlands.biz  30/09/2014

    Thank you very much Martyn for your lovely comments and reviews. We really do pride ourselves as a company on ensuring communication is consistent throughout the process whilst trying our best to ensure we offer the best customer service experience every time. Your move is important to us and to hear that you would recommend us to others is the best feedback we could ask for so thank you again. Wishing you all the best for the future. Warm Regards Maitlands
  5. FEATURED REVIEW

    A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Alex Jennings
    Postcode
    PL12
    Experience:
    Would you use the agent again? Yes
    Alex Jennings
    Alex Jennings

    The house I was buying turned out to be at the bottom of a very tricky chain with all sorts of problems, but Maitlands worked very hard to sort out the problems with the properties further up the chain and kept me informed of progress. The purchase took nearly 5 months but I would highly recommend Maitlands and Alex in particular for persistence and a final successful outcome :) I even received a pack of goodies with the keys, which was much appreciated as never had anything like that before from any other agent as a buyer.

    Was this review helpful?    Yes  
    Twitter  Facebook

     

    View All Comments (1)by Julie Haimes  29/10/2014

    Thank you very much Helen. Alex is really pleased that you took the time to share your feedback. Tricky chains often occur unfortunately but its great to hear that we were able to assist you and eventually get you moved into your new property. We trust that you are now settling in well. Also really glad you liked your moving bag we like to think that it comes in useful on moving day. All the best for the future. Warm Regards Maitland's
  6. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Natalie Eller, Claire Vincent
    Postcode
    PL21
    Sold Price
    £232500
    Experience:
    Would you use the agent again? Yes
    Natalie EllerClaire Vincent
    Natalie EllerClaire Vincent

    We had a long and difficult sale, due to a very long chain (16 houses) across much of England and the bottom of the chain collapsing on 2 separate occasions.
    However the way Natalie Eller and her team dealt with all these problems with both enthusiasm and professionalism at all time is testament to both the quality of Maitlands as an estate agent and the staff they employ.
    There are cheaper agents out there who promise the world and over inflate your house price but use at your peril.
    We cannot praise Maitlands enough for the way they have dealt with us throughout. From initial valuations, fully accompanied viewings, constant updates and feedback and a proactive approach to ensuring the chain remained connected.
    They have put other estate agents to shame and should be proud of the reputation they have both in Ivybridge and surrounding areas.
    A big thank you and well done on great service.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  7. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    David Turnbull
    Postcode
    Pl21
    Experience:
    Would you use the agent again? Yes
    David Turnbull
    David Turnbull

    As always extremely pleased by the excellent service provided by all at Maitlands. I wouldn't use anyone else in the area. Maitlands facilitated and resolved potential issues along the way ensuring against all odds the completion date was kept.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  8. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Karen Mayhew
    Postcode
    PL6
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonKaren Mayhew
    Sharlotte RapsonKaren Mayhew

    Excellent service from the first point of contact at the Plympton branch (Karen Mayhew), who then transferred us over to the City branch where we have been dealing mostly with Sharlotte. This is our first experience of dealing with an agent to rent our property and it has been a very positive one.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  9. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Gemma
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapsonno photo
    Sharlotte RapsonGemma

    I can not speak highly enough of Sharlotte and the team at Maitlands, firstly it's nice to have the name of the person who is seeing the process through and also someone who's opinion you trust. Our last Tenants gave notice and within the week they had successfully managed to find the ideal tenants for our property, also as we are out of the country at the moment they did everything for us, We felt happy in the knowledge that they would do everything correctly and efficiently, we have used Maitlands in the past for selling a property and as Landlords I would have no hesitation in recommending them to any friends and Family.

    Comments on the Agents fees

    “NOTHING TO REPORT, EVERYTHING MAITLANDS ADVISED WE FOLLOWED”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  10. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma Clifton
    Postcode
    Pl6
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGemma Clifton
    Sharlotte RapsonGemma Clifton

    From the first contact with Maitlands, they have been really helpful and understanding. They go above and beyond to ensure that you are happy with everything and outline everything through all the various processing of renting .

    Even once you are in your new home they still continue to be as helpful and make sure everything is okay with you

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  11. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Buyer)
    Staff Member
    Clare Biddlecombe, Sophie Morris
    Postcode
    PL12
    Experience:
    Would you use the agent again? Yes
    Clare BiddlecombeSophie Morris
    Clare BiddlecombeSophie Morris

    Exellent and regular communication and updates during buying process enabled us to feel at ease at all times. Very efficient and pro active when dealing with solicitors and other parties involved.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  12. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Paul Stone, Charlie Green
    Postcode
    PL6
    Sold Price
    £442500
    Experience:
    Would you use the agent again? Yes
    Paul StoneCharlie Green
    Paul StoneCharlie Green

    We have had mixed dealings with estate agents over the past year but Maitlands really was very good. Paul Stone was very approachable and knowledgeable about the property (not bad given it had only been on the market for 24 hours!). Once our offer had been accepted our dealings were largely with Charlie Green who was also very helpful and supportive. I was not in the country for all of the sales proceedings but this was no issue for them and everything went very smoothly. The welcome pack we were left was also very appreciated!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  13. A 4 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Alex Jennings
    Postcode
    PL12
    Rent PCM
    £950
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonAlex Jennings
    Sharlotte RapsonAlex Jennings

    Most helpful and staff reacted promptly to requests. Our experience related to a tenant find service which was very effective. In particular we find that the review of referencing information prior to any money being taken from prospective tenants, is a much fairer system and saves time and money for all parties.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  14. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Alex Jennings, Clare Biddlecombe
    Postcode
    PL12
    Sold Price
    £161000
    Experience:
    Would you use the agent again? Yes
    Alex JenningsClare Biddlecombe
    Alex JenningsClare Biddlecombe

    We found Maitland's and their staff to be extremely professional, efficient, reliable, helpful and friendly.

    When we first approached them about selling our property they visited us within the next day and spent time talking things through with us. They helped us through the process to sell the property taking the strain off us and then marketed it effectively, showing potential buyers around. They liaised with us throughout the sale keeping us in the loop and they were especially helpful if we ever phoned them and had a question or had any concerns.

    I would not hesitate to use them again should the need arise.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  15. A 4 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Alex Jennings, Sophie Morris
    Postcode
    PL12
    Sold Price
    £210000
    Experience:
    Would you use the agent again? Yes
    Alex JenningsSophie Morris
    Alex JenningsSophie Morris

    Thanks Maitlands for finding a buyer for my property...very professional and friendly service and would be happy to use again in the future.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  16. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson
    Postcode
    pl7
    Rent PCM
    £625
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapson
    Sharlotte Rapson

    sharlotte was extremely helpful thought out the whole process. We had many questions that she was able to answer and had the tenancy agreement and keys sorted out very quickly.. We are extremely grateful and are very happy with our new home.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  17. View All Comments (1)by Helen  13/05/2015

    Thank you Jessica for your comments. Sharlotte is very happy to hear that you are happy in your new home. We wish you all the best in the future.
  18. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Debbie Prentice
    Postcode
    Pl5
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonDebbie Prentice
    Sharlotte RapsonDebbie Prentice

    Have been very helpful from start to finish with every aspect of our move very very pleased with the service over the phone and face to face thankyou

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  19. View All Comments (1)by helen  13/05/2015

    Thank you Mark for your comments. Debbie and Sharlotte and the rest of the team try their upmost to offer you the very best customer experience and we are so happy to have achieved this for you.
  20. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Genna Hayter
    Postcode
    Pl7
    Rent PCM
    £650
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGenna Hayter
    Sharlotte RapsonGenna Hayter

    Very easy process everything went like clockwork due to the competence and friendliness of the staff. I would recommend maitlands to anyone looking to rent a home.
    Many thanks

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  21. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Debbie Prentice
    Postcode
    PL4
    Rent PCM
    £500
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonDebbie Prentice
    Sharlotte RapsonDebbie Prentice

    Well what can I say?! Absolutely amazing! Having used many agents over the years that I have been renting, I can honestly say that Maitlands were fantastic.
    I would begin by saying that the fees were quite expensive but worth every penny. Within just 3 hours of viewing the flat we had been sent the referencing check forms and had secured the flat. This took most of the stress of moving out of the equation. We were able to pay the fees via bank transfer, which was amazingly helpful. In the past I have always had to pay cash or cheque by physically visiting the office which takes a lot of... (read more)

    Comments on the Agents fees

    “QUITE EXPENSIVE BUT WORTH IT.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  22. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma
    Postcode
    PL12
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapsonno photo
    Sharlotte RapsonGemma

    I have rented my entire adult life and like many, I am suspicious of letting agents (their hidden fees, not helping with issues with the property etc.). However, Maitlands were absolutely fantastic in every way. All the staff I dealt with at the Saltash branch were very efficient, professional and friendly. I was given everything I needed immediately on asking, I never had to chase for anything (very rare). The fees were very reasonable/competitive and the independent referencing company they use were as professional and efficient as the Maitlands staff. They were very thorough given my... (read more)

    Comments on the Agents fees

    “SOME LOCAL ESTATE AGENTS WERE CHARGING IN EXCESS OF £600 FOR REFERENCING FEES (MORE THAN A MONTH'S RENT!) AND THIS DIDN'T INCLUDE THE ADDED EXTRAS THEY WERE CLAIMING I NEEDED (SUCH AS A GUARANTOR FORM). MAITLANDS FEES WERE VERY REASONABLE, NO HIDDEN FEES AND THEY DIDN'T ADD ON EXTRAS FOR ME TO PAY FOR THAT WEREN'T NEEDED.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  23. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma Clifton, Sharlotte Rapson
    Postcode
    PL1
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Gemma CliftonSharlotte Rapson
    Gemma CliftonSharlotte Rapson

    I cant fault them they found a first tenant who was in the flat nearly 2 years when they left found a new tenant almost right away. The first tenants where good as gold. As for the girls at Maitlands not only do they do there job well but they go the extra mile, and always with a smile, very helpfull. They all the stress away.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  24. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (Prospective customer)
    Staff Member
    Natalie Eller, Claire Vincent
    Postcode
    VARI
    Experience:
    Would you use the agent again? Yes
    Natalie EllerClaire Vincent
    Natalie EllerClaire Vincent

    Natalie is vastly knowledgeable and runs the office really well. She is always on the ball and her team are most professional, being very quick to respond to any client requesting property details or viewings.

    My main dealings have been with Claire. She is a very positive cheerful person and is always extremely helpful responding quickly and really putting herself out to achieve viewings in a short time frame to suit the customer. Whilst Claire never loses her drive to sell she is not pushy and puts time and effort into giving a comprehensive viewing. Any follow up queries are answered promptly and in a positive manner.

    The Maitlands Ivybridge staff are a credit to their company.

    Comments on the Agents fees

    “I FINALLY BOUGHT MY HOUSE THROUGH ANOTHER AGENT, BUT PROVIDED THIS REVIEW BECAUSE I HAVE RECEIVED SUCH EXCELLENT SERVICE.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  25. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma Clifton
    Postcode
    PL2
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Gemma Clifton
    Gemma Clifton

    The agent has been excellent to work with, providing advice and support to us as new first time landlords.
    They have proved to be reliable and offer a very through service! We are extremely glad we are working with them.

    Comments on the Agents fees

    “WE APPRECIATED GETTING A BREAKDOWN OF HOW THE FEE IS MADE UP.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  26. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma Clifton
    Postcode
    PL7
    Rent PCM
    £595
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGemma Clifton
    Sharlotte RapsonGemma Clifton

    Very friendly staff with lovely properties.
    Ensured that myself and my partner were both informed of details of the tenancy and tenancy agreement.
    Little organisation when arranging to meet this the landlords on the day after moving into the property.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  27. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson
    Postcode
    PL12
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
    Sharlotte Rapson
    Sharlotte Rapson

    Excellent service levels for letting. Maitlands have consistently generated successful outcomes from marketing our property for tenancy. They are very professional and helpful and all minor problems are dealt with competently and promptly. Inspections are rigorous and accurate, highlighting any issues or dropping in decorative standards that need attention. Overall, highly recommended, best letting agent that I have used.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  28. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Linda Parker, David Turnbull
    Postcode
    PL21
    Sold Price
    £145600
    Experience:
    Would you use the agent again? Yes
    Linda ParkerDavid Turnbull
    Linda ParkerDavid Turnbull

    Just purchased a property through Maitlands, incidentally this was the first one they showed us, and after viewing quite a few others, we realised they knew what we wanted more than we did, so went back to them with an offer!
    They pointed us in the direction of a mortgage advisor, Mark John, who managed to get us a great deal, which went through quicker than expected.
    Staff were happy to escort us back to the property a few times so we could measure up etc.
    Great service , highly recommend them. Thanks Guys :-)

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  29. A 5 -star review by ''

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Sales (as a Vendor)
    Staff Member
    Clare Biddlecombe, Alex Jennings
    Postcode
    PL16
    Sold Price
    £98000
    Experience:
    Would you use the agent again? Yes
    Clare BiddlecombeAlex Jennings
    Clare BiddlecombeAlex Jennings

    The team at Maitlands, Saltash are really a super bunch of staff. They are courteous, responsive and very cheerful when sometimes it is very difficult selling a property with the multiple layers they have to wade through.

    They keep you informed and communicate really well. I like that a lot because I knew 'they were on it' without me having to chase.

    I wouldn't hesitate to use this team again as they do what it says on the tin! A professional, capable and very competent team. Well done to all the office.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  30. A 4 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma Clifton, Sharlotte Rapson
    Postcode
    Pl5
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    Gemma CliftonSharlotte Rapson
    Gemma CliftonSharlotte Rapson

    The 2 girls that dealt with my letting were very professional and nothing was too much trouble . Gemma kept me well informed when perspective people were viewing my property and offered good advise which I appreciated being a 1st time landlord . I have used other estate agents in years gone by and found them to be very unprofessional but these 2 girls have restored my faith . I would thoroughly recommend using this branch of mainlands if you are looking for a friendly efficient service !

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  31. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma Clifton
    Postcode
    PL1
    Rent PCM
    £500
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGemma Clifton
    Sharlotte RapsonGemma Clifton

    Everything went very well. Staff at maitlands were perfectly nice and professional. There was no problems with contract. Signing and keys release was fast.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  32. A 5 -star review by ''

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    David Turnbull, Natalie Eller
    Postcode
    Pl21
    Rent PCM
    £875
    Experience:
    Would you use the agent again? Yes
    David TurnbullNatalie Eller
    David TurnbullNatalie Eller

    I would like to say a huge thank you to David and the other girls in Ivybridge for the excellent and efficient service I recieved when looking for a property to rent. Everything was made so easy. I would recommend David and the rest of the team to anyone in both letting and sales.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  33. A 4 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Gemma Clifton
    Postcode
    Pl12
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonGemma Clifton
    Sharlotte RapsonGemma Clifton

    All staff really accommodating to our specific needs. When we signed the agreements in the office we were early with our toddlers. Despite the kids being really agitated and noisy, the staff stayed professional and helpful where others may have become noticeably irritated. Thank you

    Comments on the Agents fees

    “I WAS A LITTLE DISAPPOINTED THAT IT WAS NOT EXPLAINED TO US PRIOR TO PAYMENT, AS TO THE SPECIFICATIONS NEEDED FOR A GARENTOR, AS IT'S NOT STANDARDISED ACROSS DIFFERENT AGENCIES, WE WERE WORKING TO THE ASSUMPTION THAT OUR CURRENT GARENTOR WOULD SUFFICE, WE SPENT £118 ON A CHECK WHICH, HAD WE KNOWN THE SPECIFICATIONS WERE NOT STANDARDISED, WE WOULD NOT HAVE DONE.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  34. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Karen Mayhew
    Postcode
    PL7
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    Sharlotte RapsonKaren Mayhew
    Sharlotte RapsonKaren Mayhew

    We contacted the team at Plymouth early to minimise delay in finding a new tenant. The Plympton office (Karen) was very proactive in getting agreement with existing tenant and arranging viewings. The team advice from both the Plymouth and Plympton offices was, as always, excellent and we are delighted with the new tenants.

    The whole process was hassle free. Many thanks to Claire Burt and the team and keep up the good work.

    Comments on the Agents fees

    “GOOD VALUE.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  35. A 5 -star review by ''

    Branch:
    3 Plymouth Road (Plympton) (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Genna Hayter
    Postcode
    pl7
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
    Genna Hayter
    Genna Hayter

    Very polite and helpful, other lady made us cup of tea, very efficient and freindly and explained everything to us well. Thanks

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  36. View All Comments (1)by Helen Moore  13/05/2015

    Thank you for your comments about our team in Plympton Holly. We wish you all the bets in your new home.
  37. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma Clifton, Sharlotte Rapson
    Postcode
    PL7
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    Gemma CliftonSharlotte Rapson
    Gemma CliftonSharlotte Rapson

    The team at Maitlands are excellent. They have been particularly impressive recently in dealing with the taking over of a rental property from another agent.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  38. A 5 -star review by ''

    Branch:
    Studio 5/11 5 Millbay Road (Plymouth) (Devon)
    Services:
    Sales (Prospective customer)
    Staff Member
    Paul Stone
    Postcode
    PL3
    Experience:
    Would you use the agent again? Yes
    Paul Stone
    Paul Stone

    My wife and I were shown round a property by Paul Stone from Maitlands. His customer service was amazing as he pulled out all stops to help us determine what we, as a family, needed. I can only describe his dealings with us as outstanding. He has gone the extra mile in helping us locate a mortgage as he felt what we had been offered could be improved upon. He has genuinely done all he could to help us locate a property suitable to our family's needs. Thank you Paul!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  39. View All Comments (1)by helen  25/03/2015

    Dear Mark. Thank you for your outstanding comments about Paul. He is so pleased that your experience was the best it could possibly be. we wish you all the very best in your new home.