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Maitlands Sales & Lettings

Agent rating: 4.8 out of 5.0 based on 364 ratings. This website contains 364 user reviews of Maitlands Sales & Lettings.

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  • Maitlands Sales & Lettings actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.

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Filter Reviews

  • Sales (as a Vendor)133
  • Sales (as a Buyer)105
  • Sales (Prospective customer)14

  • Lettings (as a Landlord)54
  • Lettings (as a Tenant)43
  • Lettings (Prospective customer)4
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing5

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This firm is ranked 30 out of 12707 in the UK

Overall Customer Rating

4.77 out of 5.00

  • 358 recommend
  • 6 disapprove

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Agent Information

A description of Maitlands Sales & Lettings is currently unavailable.

Customer Reviews  (Page 1 of 13)

Page last updated on: 23-Oct-2014 20:58:46

  1. A 5-star review by 'Benjamin M' 19/10/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Charlie Green
    Postcode
    PL2
    Sold Price
    £192500
    Experience:
    Would you use the agent again? Yes
     
    Charlie Green

    My partner and I recently purchased a property that was being marketed by Maitlands.

    As first time buyers we thought we received the utmost dedication from the Maitlands city team and our property consultant Charlie.
    Charlie handled our custom with importance and extreme professionalism.
    Issues that we had on our side of the purchase, when mentioned directly to Charlie she tried whatever she could to help us through and gave us extra confidence when needed during this period.
    On our completion day our seller's contract had yet to delivered to their solicitor. We were stressed on the... (read more)

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  2. View All Comments (1)by Julie Haimes  21/10/2014

    Thank you very much Benjamin. We are really delighted to read your review. The moving process can certainly be stressful so to hear that we were able to assist in making your move happen is fantastic. Charlie and the city office are delighted with your comments, they pride themselves immensely on their teamwork and recognise what needs to be done. We are so pleased to hear that you would recommend us and it brings us great pleasure to hear that you are happy in your new home. We are always on hand now or in the future if you require any further help. Many Thanks and Warm Regards from the team at Maitlands
  3. A 5-star review by 'JM' 18/10/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Sold Price
    £163000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We purchased a property through Maitlands Ivybridge. There was clear communication at all stages of the purchase process. The team regularly allowed us access to the property at various stages throughout the sale process, being punctual arriving at viewings and prompt answering any queries we raised. We also used a financial advisor and solicitor recommended by Maitlands both recommendations were sound and we were very pleased with the service provided by both. All in all great service and we would be happy to use Maitlands again.

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  4. View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant review thank you very much from Ivybridge and the Maitland's team. It sounds like you had a great experience during your purchase which is fantastic to hear. Its also wonderful to hear that you were happy with the service levels received from the financial advisor and solicitor. We are of course on hand at any time whether now or in the future if we can assist with anything further. Warm Regards from Maitlands
  5. A 5-star review by 'Amy' 18/10/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL21
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We were first time renters and Maitland's were very helpful in providing potential properties to rent within our budget. Upon selecting a property to rent they were very efficient when giving us a tour of the property. After selecting the property to rent it was very easy going. Maitland's took care of everything and they were very detailed in what we needed to know.

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  6. View All Comments (1)by Julie Haimes  21/10/2014

    Brilliant Amy thank you very much for taking the time to review your recent experience with the lettings team as a tenant. Finding a rental property can be like finding a needle in a haystack so its great to hear we were able to place you with the right property and guide you through the letting process. Please let us know if you require any further help as we are always on hand. Warmest Regards Maitland's
  7. A 5-star review by 'Claire Hobart' 18/10/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Natalie Eller
    Postcode
    PL21
    Sold Price
    £460000
    Experience:
    Would you use the agent again? Yes
     
    Natalie Eller

    I have never come across a better Estate agent than Natalie Eller. We had a really troublesome purchase (due to our mortgage company) and Natalie managed to hold it all together for us. She is so positive and helpful. Even now we have moved in she offers to pop over and help find the stop clock!
    The rest of the team have been very helpful but Natalie stands out. I would recommend her as Estate Agent of the Year.

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  8. View All Comments (1)by Julie Haimes  21/10/2014

    Aww Claire that is such a lovely review about Natalie from our Ivybridge office. It really does make us have a great degree of job satisfaction when our customers recognise our efforts and appreciate what we do. As an independent firm with strong family values we pride ourselves on trying to ensure we offer the best personal service we can every single time but we do this as a matter of course so when we receive praise it really is the cherry on the cake. Thank you very much and all the very best from Natalie and the team at Maitland's
  9. A 5-star review by 'Sarah & Iain Wylie' 18/10/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Darren Desmond, Charlie Green
    Postcode
    PL2
    Sold Price
    £71000
    Experience:
    Would you use the agent again? Yes
     
    Darren DesmondCharlie Green

    Well what can I say, our property went on the market with Maitlands on the Friday and by Monday morning we'd had two viewings & two offers...it's now exchanged & completed a few weeks later. This may not be too unusual but this same property had been on the market with another agent for just under a year without a single offer. Darren, Charlie & Emily &, in actual fact, everyone we dealt with at Maitlands were always friendly, professional, helpful & went out of their way to provide a fantastic service. We saw three Plymouth agents when trying to find someone new to put the property on the market with & are so glad we chose Darren/Maitlands because basically they have done exactly what they said on the tin (and more)!

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  10. View All Comments (1)by Julie Haimes  21/10/2014

    Wow, what a difference an agent makes! Congratulations on your recent sale, City are delighted that they could help you achieve your move. Its astounding to think that you were on the market with another agent for the best part of a year with not a single offer yet within a few days of proactive marketing we were able to get you on your way. This is a fantastic example of how agents are different and we don't all operate in the same way. By posting your review we hope that it encourages others to rethink if they are on with an agent and not having any success as a change of agent could really make all the difference! Wishing you all the very best, thank you again for taking the time to add such a lovely review. Warm Regards Maitland's
  11. A 5-star review by 'Saltash Landlord' 17/10/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Sold Price
    £80
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We employ Maitlands Lettings as management agents for our property which we purchased through Maitlands Sales. The service provided is friendly, professional, thorough and good value. Communication is excellent and any queries or issues are dealt with quickly and efficiently. This is our second year with Maitlands Lettings and can highly recommend them.

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  12. View All Comments (1)by julie haimes  21/10/2014

    Thank you very much Saltash Landlord. Great feedback, its always brilliant to receive such positive reviews especially from an on going client. We always try our best to deliver the best possible service and when we hear that our valued customers would recommend us its the best praise we can look to receive. We look forward to growing our relationship with you and of course are always on hand if you needs us. Warmest Regards. The team at Maitlands
  13. A 5-star review by 'julia' 12/10/2014

    Branch:
    96D The Ridgeway (Plympton) (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Tommy
    Postcode
    pl7
    Experience:
    Would you use the agent again? Yes
     
    Tommy

    Karen is amazing I wasn't even looking 4 a property in Plympton long story but call her by accident thinking was city office but she was the only agent that I registered with(reg with all of them) in Plymouth that actually sent me properties of interest!! and found my property through her as was spot on even though not the area i was looking in!!
    I was an estate agent for 6 years so I know processes etc but maitlands well surpassed my expectation i sold my house through another agent in Woolwell as the have the market share out there and wish i hadn't as was awful. as a buyer and any one... (read more)

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  14. View All Comments (1)by Julie Haimes  14/10/2014

    Hi Julia, Thank you so much for such a fantastic review for Karen, Tommy and the Plympton Sales office. We are always delighted to receive such brilliant feedback especially from someone who knows first hand about the wonderful world of Estate agency. We really do pride ourselves on doing all we can to take the stress out of each and every move and to receive a comment like BEST ESTATE AGENT IN PLYMOUTH puts a huge smile on our face so thank you. Wishing you all the very best for the future and of course if you need any further help in the future please do not hesitate to contact us further. Warmest Regards from all the team at Maitlands
  15. A 5-star review by 'Gortonbeth' 7/10/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Paul Stone, Genna Hayter
    Postcode
    PL7
    Sold Price
    £154000
    Experience:
    Would you use the agent again? Yes
     
    Paul StoneGenna Hayter

    We have just sold my father-in-laws property after he passed away. From day one Paul and Genna made the process so much easier than we had anticipated it would be. They were professional, knowledgeable and communicated well. Paul knew the market well and knew exactly who would be interested in the property. He contacted us quickly to say he had the perfect buyer in mind; this person went on to put an offer in within days. We skipped the for sale sign and jumped straight to a sold sign! Genna kept us updated regularly via phone calls and e-mails. At one point the chain broke down however, maitlands quickly reconnected the chain. Lia and Vicky were also excellent when they took over from Genna after she went on holiday. An emotional process was made so much easier by professional and knowledgeable staff who were all about to answer all our questions very quickly. Thank you!

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  16. View All Comments (1)by Julie Haimes  08/10/2014

    Thank you so much for your positive feedback. Handling a property where a family member has passed away requires sensitivity and delicate handling as emotions certainly run high. It certainly sounds like the Plympton team helped by ensuring the process was seamless as possible under the circumstances. We of course wish you all the best for the future going forward and of course if we can assist you with anything in the future please don't hesitate to contact us. Warm Regards the team at Maitlands
  17. A 5-star review by 'Mr and Mrs Norman' 4/10/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Lia Trezise
    Postcode
    Pl7
    Sold Price
    £118
    Experience:
    Would you use the agent again? Yes
     
    Lia Trezise

    We would like to thank Lia for everything that she did during the purchase of our property. From the start she has been nothing short of fantastic.
    We felt through every stage, completely informed, supported and knew that we were in very capable hands. Throughout the few issues that arose, Lia was professional and thorough. We highly recommend both Lia and Maitlands for the level of service provided. You will not find a better and more caring agent.
    Thank you

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  18. View All Comments (1)by Julie Haimes  08/10/2014

    Wow what a lovely review for Lia from our Plympton office so thank you very much from Maitlands and specifically Lia. It really makes what we do feel so worthwhile when our customers are so pleased with the service they receive from us. We of course wish you all the best and please do not hesitate to contact us if you need us any further in the future. Warmest Regards Maitlands Team
  19. A 5-star review by 'Roy Canham' 29/9/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Clair Biddlecombe, Natalie Eller
    Postcode
    PL21
    Sold Price
    £240
    Experience:
    Would you use the agent again? Yes
     
    Clair BiddlecombeNatalie Eller

    From the initial phone call and throughout all the negotiations the Maitlands team were right on the ball. On our initial visit to the property Claire who showed us round had the answers to all our questions and dealt with ourselves and the vendors with utter professionalism. The team were very proactive in dealing with any problems that arose during the purchase of the property ie chasing solicitors who were lagging behind with various issues. The icing on the cake was the welcome pack they left for us which contained various household items, plus a lovely bunch of flowers for my wife. In the unlikely event of us moving again I would not hesitate to use Maitlands again.

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  20. View All Comments (1)by Jan Wain  03/10/2014

    Thank your for your great feedback for our team in Ivybridge. It is often the case that a lot of work takes place after the sale is agreed as sometimes the solicitors are not always proactive as we would like! I know Claire will be very pleased whens she sees your kind comments. We take pride in offering a service from beginning to end to ensure the sale proceeds smoothly. Thank you again.

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  1. A 5-star review by 'Paul Watson' 29/9/2014

    Branch:
    No branch selected
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL7
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Professional, courteous and efficient service. expained in simple terms and told exactly what I had to do and when. Lept in contact throughout the whole process and follow up once the tenant was moved in. Always willing to phone me or take my phone calls including weelends!

    Comments on the Agents fees

    “MORE THAN HAPPY WITH THE FEES PAID AND THE INCOME RECEIVED (WHICH WAS MORE THAN I EXPECTED”


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  2. View All Comments (1)by Jan Wain  03/10/2014

    Thank you very much Paul for your kind comments. We pride ourselves as a company on our level of service, and, to have you take the time to put your comment online is very much appreciated. Our lettings team will be delighted
  3. A 5-star review by 'Martyn Mullard' 29/9/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    David Turnbull
    Postcode
    TQ10
    Sold Price
    £365000
    Experience:
    Would you use the agent again? Yes
     
    David Turnbull

    David Turnbull made the valuation, took photographs and prepared the sales details, at all times with good manners and humour. Somebody from the agents always accompanied prospective buyers and provided me with feedback after the visits. Once the sale was agreed, Maitlands kept me abreast of the progress regarding exchange of contracts and completion date.

    At all times I was confident the Maitlands had my best interest at heart and I would have no hesitation in recommending them to any prospective seller.

    Comments on the Agents fees

    “HAVING NOT MOVED FOR NEARLY 25 YEARS I CANNOT REALLY COMMENT ON THESE”


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  4. View All Comments (1)by julie.haimes@maitlands.biz  30/09/2014

    Thank you very much Martyn for your lovely comments and reviews. We really do pride ourselves as a company on ensuring communication is consistent throughout the process whilst trying our best to ensure we offer the best customer service experience every time. Your move is important to us and to hear that you would recommend us to others is the best feedback we could ask for so thank you again. Wishing you all the best for the future. Warm Regards Maitlands
  5. A 5-star review by 'S.Bradley' 27/9/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Property Management
    Staff Member
    sue burch
    Postcode
    pl1
    Experience:
    Would you use the agent again? Yes
     
    sue burch

    Both Sue , Sharlotte and Emma who we have mostly dealt with have been efficient, friendly and helpful. Finding a new tenant has been painless and quick and as far as we can see everyone did their job well. The only criticism we have is not with the girls mentioned but was about the poor quality of the photos on the inventory taken for this last letting (very dark and any future possible damage impossible to prove from these photos and quite important if you want to use them to prove damage and justify a deposit withhold claim in the future!. The person who took them surely needs to use a flash camera. As we are presumably charged for the inventory by our agent we think it is reasonable to have decent quality photos or it is not worth having! . Other than that small gripe,( which we did report to Maitlands but the person had not seen the inventory then, and with photos we are presuming had been taken by an independent firm) we are very happy with Maitlands and would recommend them to any other landlord.

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  6. View All Comments (1)by Julie Haimes  08/10/2014

    Thank you very much for taking your time to provide a review of how you recently found our services as a landlord. We certainly take on board your comments regarding the inventory and its certainly something for the future we can endeavour to assess and improve upon. We are delighted that you would recommend us to other potential Landlords and look forward to any future dealings with yourself. Warm Regards from Maitland's and the Lettings Team
  7. A 5-star review by 'Beccy Lloyd' 26/9/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Karen Mayhew
    Postcode
    Pl7
    Sold Price
    £193000
    Experience:
    Would you use the agent again? Yes
     
    Karen Mayhew

    Maitlands Estate Agents are truly the best. Having used them in the past in another area, we had no hesitation in using them again. They were always punctual, kept us highly informed both via their website and by phone and text message of any viewings. They escorted all viewings and provided us with genuinely interested viewers.
    Within a week of going on the market the offers were coming in, we saled agreed for almost the asking price! Luckily the chain was fairly small and mostly in house with Maitlands and coupled with that and the brilliant conveyancing team they provided our sale went... (read more)

    Comments on the Agents fees

    “THE FEES INCLUDED THE LEGAL COST BUT DUE TO THE EASE OF THE SELL, THEY WERE WORTH EVERY PENNY!”


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  8. View All Comments (1)by Julie Haimes  08/10/2014

    Thank you Beccy, what a lovely review following your recent experience with us. It sounds like the process was indeed handled smoothly from start to finish for you and we are pleased to hear that the sales team were accessible to you throughout the whole process as communication we believe is very much key. The Plympton branch are delighted to read such fantastic comments and you have certainly put a spring in their step. Wishing you all the best and we watch this space! Warm Regards.
  9. A 5-star review by 'raymondsnell' 24/9/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Buying agent
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We found the service given in buying a new house was excellent. We were kept up to date at all times and the staff were more than helpful.

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  10. View All Comments (1)by Julie Haimes  08/10/2014

    Thank you for taking your time to share your feedback. We are very pleased to hear that you experienced excellent service levels when purchasing a property through ourselves and of course we are always on hand if you need any assistance in the future. Warm Regards from Maitlands
  11. A 5-star review by 'Nirvana Homes' 8/9/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Natalie Ellior, Linda
    Postcode
    PL21
    Sold Price
    £4
    Experience:
    Would you use the agent again? Yes
     
    Natalie ElliorLinda

    Maitlands handled the sale of our small development of new build 2-bed cottages in Ivybridge.

    The Staff did and excellent job. All cottages were sold off plan at near to asking price.

    Natalie, Linda and the rest of the staff represented Nirvana Homes and the marketing and subsequent individual sales negotiations with enthusiasm and professionalism.
    We are very happy with the results and have appointed Maitlands to handle our next site in Plymton

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  12. View All Comments (1)by Julie Haimes  09/09/2014

    Absolutely Brilliant feedback thank you very much indeed. We couldn't be more pleased to receive such a great review from yourselves. As a company we look forward to working with you further and will of course strive to ensure that our service levels continue to impress! Thank you very much once again. Warm Regards the Team @ Maitlands
  13. A 5-star review by 'Graham Bray' 3/9/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We have just completed a very complex change of Tenant. Circumstances that needed to be handled with patience but firmness, with a result that avoided the need of legal action but was fair to both sides.

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  14. View All Comments (1)by Jan Wain  05/09/2014

    Your comments are very much appreciated in what I know was not an easy time for you too. We wish you well with new tenants and thank you for your continued custom.
  15. A 5-star review by 'Landlord and seller' 29/8/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    Amanda O\\\'Connor, David Turnbull
    Postcode
    Pl21
    Sold Price
    £200000
    Experience:
    Would you use the agent again? Yes
     
    Amanda O\'ConnorDavid Turnbull

    We have used Maitlands for years, from their landlord service to selling our property through them.
    David has been instrumental in both of these for us, he guided us through the landlord process, using a tenant find (Sue Burch) and setting up a maintenance agreement.
    We did not hesitate to employ Maitlands services again to sell a property, and they went above and beyond expectations! We had an offer of full asking price within 4 hours of it going on the market!!! Beyond this, we have always been well informed by Maitlands as to progress of house sale, they have found out what's happening in each part of the chain and have always let us know if their are problems or hold ups. Big thank you to David whom we have known professionally for years, and for everyone at the Ivybridge sales team, whom have all been friendly, honest and efficient.

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  16. View All Comments (1)by Jan Wain  05/09/2014

    Thank your for your great feedback for both David and Sue. Your review goes a long way to prove that having staff in place who know the market are a real benefit when it comes to selling a property and I know David will be very pleased when he sees your comments. We take pride in offering a service from beginning to end to ensure the sale proceeds smoothly. Thank you again.
  17. A 5-star review by 'Mbradford' 22/8/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Josh
    Postcode
    Pl1
    Experience:
    Would you use the agent again? Yes
     
    Josh

    I would like to say how impressed we were with Josh. I am currently looking at property with my son and his partner. We had been out viewing over the course of the day with 4 other agents. I can only say our experience with them was appalling compared to the warm and delightful manner Josh had about him. Fulfords did not even bring a copy of the property details with them. To make matters worse our second viewing with crossed keys ended up in a debate with the agent about how we shouldn't develop the property in the way we wanted. Josh took us round at our own pace. He allowed us to have a detailed look and was the best agent I have used so far after buying over 8 properties in my lifetime. A massive thank you to him for all his help and enthusiasm. Well done

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  18. View All Comments (1)by Jan Wain  26/08/2014

    Fantastic feedback for Josh which is gratefully received. We welcome comments from our customers on how they find our service and it is great to hear that we were able to assist you. We pride ourselves on excelling above other agents to ensure that our service levels are second to none, so its great to hear that on this occasion we were successful. Wishing you all the best for the future, and good luck finding the right property for your son and his partner. Regards from Maitlands.
  19. A 5-star review by 'Dr Dave Newell' 18/8/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlott Rapson, Linda Parker
    Postcode
    PL 2
    Rent PCM
    £550
    Experience:
    Would you use the agent again? Yes
     
    Sharlott RapsonLinda Parker

    This was a complicated scenario that required renting to a tenant that had also bought the house. Sharlotte was extremely efficient and professional, most importantly keeping in contact regulatory and sorting out a number of tasks that it would have been difficult for me to do at the distance I live.

    Generally Maitlands have been excellent both on the letting and the sales side. My house was sold in excellent time and with great efficiency by Linda at the IvyBridge branch .....I couldn't recommend Maitlands and Linda and Sharlotte in particular more highly..

    Dr Dave Newell

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  20. View All Comments (1)by Julie Haimes  19/08/2014

    Brilliant Dr Newall what a fantastic all round review for both the Sales & Lettings teams. I remember your property well as I used to work in the Ivybridge office so wanted to thank you personally for coming back to us over the years with the letting of the property. We are also delighted to have been instructed by you in the sale of the property and its fabulous news that the property has now sold. We wish you all the very best in the future. Warmest Regards from Maitland's Sales & Lettings

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  1. A 5-star review by 'flowergirl' 15/8/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Carla Wickham, Paul the maintenance/decorator man!
    Postcode
    PL21
    Rent PCM
    £825
    Experience:
    Would you use the agent again? Yes
     
    Carla WickhamPaul the maintenance/decorator man!

    I have been very impressed with the professionalism and attention to detail right from the very beginning. Every single member of Maitlands that I have dealt with has been excellent. I have highlighted Carla and Paul because those were the two that I had most dealings with. Both were /are superb.

    Comments on the Agents fees

    “I\'M ASHAMED TO SAY I DIDN\'T COMPARE FEES. I JUST KNEW THAT I WANTED A LOCAL COMPANY WITH A GOOD REPUTATION. YES, I\'M SURE I COULD HAVE GOT CHEAPER DEALS, BUT THE COST REFLECTS THE QUALITY OF SERVICE.”


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  2. View All Comments (1)by Julie Haimes  19/08/2014

    Fab name Flower Girl! Thank you so very much for adding such a lovely review. Its especially great to hear such positive feedback for Carla and Paul who handle Maitland's Property Care, this service is becoming increasingly popular and a valuable asset to us as a company enabling us to go the extra mile to assisting our customers. We are of course always on hand now and in the future if you require any further assistance. Warm Regards
  3. A 4-star review by 'Adam Coulson' 15/8/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sharlotte Rapson, Gemma Dunn
    Postcode
    PL12
    Rent PCM
    £725
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte RapsonGemma Dunn

    We found Gemma and Sharlotte to be polite, friendly and helpful. They dealt professionally with all of our enquiries and provided useful advice. They never rushed us, and most importantly, found tenants for both properties within a few days.

    Comments on the Agents fees

    “PRETTY STANDARD FOR THE CITY. SLIGHTLY HIGHER SET UP FEES THAN SOME.”


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  4. View All Comments (1)by Julie Haimes  19/08/2014

    Brilliant feedback thank you Adam. We really do appreciate getting feedback from our landlords especially when it is so positive. We work really hard to continually improve the lettings service so its fantastic to hear that we have been able to assist you with letting both properties and are of course are on hand for anything that you require assistance on in the future. Warmest Regards from the Lettings team and Maitlands
  5. A 5-star review by 'C T' 12/8/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    PL12
    Rent PCM
    £525
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    We moved our property from another managing agent due to poor service and the poor quality of tenants placed. From the outset they have been helpful, informative and understanding. Nothing is too much trouble and everything is dealt with promptly and in a friendly manner. We would certainly reccommend them to any potential landlords.

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  6. View All Comments (1)by Julie Haimes  12/08/2014

    Absolutely brilliant feedback which is gratefully received. We welcome comments from all of our customers regarding how they find our service and its definitely great to hear that we were able to assist you to a high standard. We pride ourselves on excelling above other agents to ensure that our service levels are second to none so its fantastic to hear that on this occasion we were successful. Wishing you all the best for the future, we are always on hand to assist in the future if required. Warm Regards the Team at Maitlands
  7. A 5-star review by 'Alee' 11/8/2014

    Branch:
    8 Glanvilles Mill (Ivybridge) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Sharlotte Rapson, Linda Parker
    Postcode
    PL21
    Sold Price
    £152000
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte RapsonLinda Parker

    Elegant Dress Code and modern offices. Professional approach. Very Friendly and helpful advice. Straight forward and rapid respond to all enquiries.

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  8. View All Comments (1)by Julie Haimes  12/08/2014

    Fantastic feedback thank you so much Alee. As a company we have spent a lot of time considering our appearance both office wise and staff uniform so its fabulous to receive such positive comments. We are really pleased that you as a buyer would consider using our services again in the future and of course wish you all the best in your new home. Warm Regards the team at Maitlands
  9. A 4-star review by 'Claire' 11/8/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Karen Mayhew
    Postcode
    Pl7
    Sold Price
    £198000
    Experience:
    Would you use the agent again? Yes
     
    Karen Mayhew

    Karen was great she helped us through our process , keeping us informed and helping our move to go as smoothly as possible. We found her polite and extremely helpful also she was great at judging exactly what properties we'd like hence we ended up with our current house
    Thank you :)

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  10. View All Comments (1)by Julie Haimes  12/08/2014

    Thank you so much for your comments Claire, Karen and Maitlands are delighted to receive such a lovely review. Matching our clients with the right property is most definitely an art which as agents we try to master so its fantastic to hear that Karen skilfully found you your dream property. We of course wish you all the very best in the future and if you need any help then please come back to us, Warm Regards the team at Maitlands
  11. A 5-star review by 'lisa' 25/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Barbara Thomas
    Postcode
    pl3
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
     
    Barbara Thomas

    as new tenants to this property and first time clients of maitlands , we wish we had been using them for years , becky was excellant from the very begining , she kept in constant contact with us every step of the way , we would highly recommend them to anyone wanting a great estate agents and hope to continute with them for many years to come.

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  12. View All Comments (1)by Julie Haimes  05/08/2014

    Thank you very much Lisa for adding your comments it is very much appreciated. We are always on hand to assist in the future so if you require any help or advice then please don't hesitate to contact us. We hope you have settled in well into your new property and wish you all the best going forward. Warm Regards the team at Maitland's
  13. A 5-star review by 'Sarah' 13/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gemma O\\\'Flynn
    Postcode
    PL7
    Rent PCM
    £800
    Experience:
    Would you use the agent again? Yes
     
    Gemma O\'Flynn

    My main dealings were with Gemma, Sharlotte and Claire who are very friendly, helpful and professional. In fact, I have found that to be true of all the staff at Maitlands .
    I was kept up to date with viewing appointments,including potential tenants details and always received feedback from them.
    This is the second time Maitlands have acted for me and I would not hesitate to use them again

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  14. View All Comments (1)by Julie Haimes  15/07/2014

    Thank you Sarah for another great review for our Lettings team. We are delighted to hear that you would consider using us again in the future. As an Independent company, we really do rely on repeat business and its always fantastic when clients return to us as it really shows us that we are doing a consistently good job and keeping our service levels high. You know where we are if we can assist you with anything in the future. Warm Regards from Maitland's and the Lettings Team
  15. A 5-star review by 'Jessica' 11/7/2014

    Branch:
    Studio 5/11 5 Millbay Road (Devon)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlott Rapson
    Postcode
    PL1
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
     
    Sharlott Rapson

    We were so impressed with the service we received from Maitlands, from the initial viewing to us signing the contract they were brilliant! They kept us in the loop as to what was going on at every stage of the process. Sharlotte did our initial viewing and she was fabulous, she was really friendly and explained everything to us and made it really easy to understand the process and how things worked. The speed with which everything was done was really impressive which was a real help to us because my partner had to be out of his previous property and the end of June.

    Comments on the Agents fees

    “THESE WERE THE BEST FEES OF ALL THE AGENTS WE DID VIEWINGS WITH AND WERE VERY REASONABLE.”


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  16. View All Comments (1)by Julie Haimes  15/07/2014

    Thank you Jessica that's such a lovely review for our lettings branch in particular for Sharlotte and she is personally delighted with your comments. As a company we of course try to always offer the best possible service but this site really allows everyone to share honest feedback on how you found the experience as the customer which for us as a company is exceptionally valuable. We wish you all the very best for the future and of course if you need anything else in the future then please contact us. Warm Regards Julie
  17. A 5-star review by 'steph' 10/7/2014

    Branch:
    3 Plymouth Road (Plymouth) (Devon)
    Services:
    Sales (as a Vendor)
    Staff Member
    No staff selected.
    Postcode
    pl7
    Sold Price
    £92000
    Experience:
    Would you use the agent again? Yes
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    I cannot recommend maitlands enough, they were fantastic from start to finish. Vicky and especially Paul went out of their way to help me in any way they could,, all the staff are very friendly and helpful.
    I wouldnt hesitate in using them again, really fantastic and professional estate agents.

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  18. View All Comments (1)by Julie Haimes  15/07/2014

    Absolutely fantastic comments Steph, thank you so much for taking the time to add such a positive review of your recent experience with our Plympton branch. Its always a huge pat on the back for us as a company to hear that following your experience as one of our vendors that you speak so highly of the service you received and would recommend us to others. Paul and Vicky are delighted to hear such lovely feedback and thank you personally. Wishing you all the best in the future and please contact us if we can assist any further in the future. Warm regards from Maitlands Team
  19. A 5-star review by 'Kerry & Peter' 10/7/2014

    Branch:
    136 Fore Street (Saltash) (Cornwall)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sharlotte Rapson, Robyn Ball
    Postcode
    PL12
    Rent PCM
    £695
    Experience:
    Would you use the agent again? Yes
     
    Sharlotte RapsonRobyn Ball

    The estate agents have been nothing but helpful and have really bent over backwards to help us get into this lovely house. The communication I have had from the agents had been excellent and I can't thank them enough for how hard they worked for us.

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  20. View All Comments (1)by Julie Haimes  15/07/2014

    Brilliant! We hope that you have settled well into your new property and are pleased that we were able to assist you in finding the right property and getting you moved. Its great for us to receive such lovely comments as we all really do take such pride in helping our customers as much as possible. We are always on hand if you require our help in the future so please do not hesitate to contact us. Thank you so much for reviewing Maitland's and specifically our lettings team. Warm Regards.

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