Madison Brook

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2
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FEATURED REVIEW

A 5-star review by 'Superstar2011' 6/6/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Conveyancing
Experience:
Would you use the agent again? Yes







An excellent and highly professional company to deal with.
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2
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FEATURED REVIEW

A 5-star review by 'MissSensible' 28/3/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







They helped me every step of the way, I just got divorced and had never rented before but Madison Brook were honest, friendly and really understanding. A great service from a great agent.
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3
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FEATURED REVIEW

A 5-star review by 'A. Peters' 7/9/2010
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







I have to say I am shocked at the reviews on this website. I used Madison Brook to find me a property & they were great to deal with, Daniel showed me a good selection of property, acted professional & courteous at all times and delivered on all promises.
I made an offer on a property, which was later declined, the
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FEATURED REVIEW

A 5-star review by 'AY2011' 1/12/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







These chaps are a real pleasure to deal with.
I rented a property through there Docklands branch with daniel, who listened to my requirements, asked relevant questions and managed to show me three suitable properties. I initially wanted the first one that they showed me, but it transpired that this one had been rented through another agent so I took my second choice. The paperwork was tied up within 72 hours and I moved in at the next available opportunity.
Throughout my time at the property I needed some minor repairs taken care of; the fridge freezer stopped working (but was replaced... (read more)

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FEATURED REVIEW

A 5-star review by 'Mrs Olivia Salmon' 21/11/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes







I had my property on with Madison Brook amongst 2 other local agents, in my mind this was a test run for me as I had heard bad press amongst friends about this company but very happy I had the chance to judge for myself. I dealt with a charming young man called Daniel. He was extremely polite and informative and did exactly what he said he would do, which is refreshing considering both the other agents and others I have dealt with in the past are just after the quick pound note and forget all about service of which I am paying them for. Not Daniel, he was honest, approachable and knowledgeable. Very pleased I chose Madison Brook and very happy they found my tenants – professionals, with outstanding references. Would highly recommend – and will be letting through them again in the new year.
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1. 

   A 4-star review by 'Parisa Ebad' 22/5/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have dealt with Madison Brooke for a while now and I have to say that , overall,
   I have being very pleased with the professionalism that has been on show while they have managed my business .

   Whether it has been dealing with my tenants or aiding me in viewing potential investment properties Madison Brooke
   always ensure that I am made to feel that I matter.....

   And that is a factor that keeps me , firmly, in the Madison Brooke camp

   Very pleased

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2. 3
   people found
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   A 5-star review by 'Happy_Customer' 22/5/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Staff Member

   Joe Pearson

   Experience:

   Would you use the agent again? Yes

   I rented a property through this company.

   I dealt with Joe he was very helpful and I am pleased with the professional service provided to me throughout.

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3. 

   A 1-star review by 'Absolute disgrace' 21/5/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   DO NOT DEAL WITH THIS COMPANY

   Unfortunately I let my property through Madison Brook...
   - communication poor or non existent
   - inventory was useless - ended up having to do it myself
   - refused to pay me the rent my tenant already paid them. It was 5 weeks over due by the time I got it and they only paid because I parked myself in their reception and refused to leave without my money
   - this months rent (which has also been paid to them by my tenant) is now 10 days overdue and they are refusing to respond to me
   - my complaint has been with the Director Tiran Bharj for 2 months - he has not had the decency to contact me

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4. 1
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   A 2-star review by 'Anil' 23/4/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I am renting a property managed by Madison Brook for last 16 months.

   They were good while renting out the property, everything was very smooth. However, they are very disappointing when it comes to repairs. After staying in the apartment for about 10 months, there were a series of repairs that were needed. When the contract came up for renewal, I was assured that all those repairs will be carried out. It’s been more than 5 months since that promise and they have not been completed after calling them, visiting them and emailing them innumerable times.

   The key issue was that there was... (read more)
   

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5. 

   A 1-star review by 'Dhana' 19/4/2012

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I was looking for a property to let so contacted Madison Brook, Mr. Daniel Juttner showed us a property in royal Victoria Docks London E16 telling us that the flat will be vacant in second week of march,confirming that we released the deposit payment of £500 next day.
   After almost a week, We called him to ask when can we sign the contract,it is then that he informs us that the current Tenant in the property is not moving out on informed date and so the property is not available anymore.

   This news was broken to us when we had less then a week to move out, after going through all that according to their company policy they will only return the deposit money after 21 days which till date i have not received its more than 40 days now.

   After repeated attempts to follow them up via email and phone calls, they wear highly unprofessional and would hardly any respond or effort to put us through a proper accountable authority.

   Highly disappointing.

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6. 4
   people found
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   A 1-star review by 'Sanjay' 8/4/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   It's been over 3 months since I had paid the initial holding deposit and we still haven't received the money back even when the landlord rejected our bid the next day. Even after dropping 'n' number of emails and chasing up with them, never got a response or money back. Terrible agents. Please stay away from this agency.

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7. 5
   people found
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   A 1-star review by 'Paul' 31/3/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   If you're reading this, it's probably too late because you've been stung, BUT... just in case.

   My colleague and I paid Madison Brook the full moving in fee, as we were told our offer had been accepted, however, it hadn't. The deal fell through, and we spend month after month trying to reclaim the money (several thousand pounds). In the end, we had to chase MB through the courts, and only after a successful claim against them and the thread of enforcement did we get our money back.

   I ended up keeping a spreadsheet of all communication attempts to them, by the end of it there was over 70 phone calls, 25 emails, several letters... an absolutely despicable company, I'm shocked they're still allowed to trade.

   Full disclosure: this all happened last year.

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8. 4
   people found
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   A 1-star review by 'MP' 29/3/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Staff Member

   Tiran Bharj

   Staff Member

   Daniel Juttner

   Experience:

   Would you use the agent again? No

   These guys appear very professional when you speak with them over the phone and I was impressed when they found me tenants when I first used them.

   Last November I approached them again to find me new tenants, which again they did. As one of the tenants was newly qualified graduate without income they took 6 months upfront rent for one person (in addition to the one month upfront rent for the other person and 6 weeks security deposit). I allowed the tenants into the property and protected their deposit before MB transferred the funds to my account in good faith, assuming that their payment... (read more)
   

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9. 6
   people found
   this helpful.
   

   A 1-star review by 'RIAZ' 8/3/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Staff Member

   akeel khan

   Experience:

   Would you use the agent again? No

   Despite several calls/emails stil will not refunded deposit dateing back to oct 2011
   Terible service
   ***avoid***

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10. 4
    people found
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    A 5-star review by 'loonytune2012' 25/1/2012

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Found the service to be impeccable from start to finish.

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11. 60
    people found
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    A 1-star review by 'Wiser' 14/1/2012

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Awful agency.

    I find it interesting how so many people have paid for "featured 5 star" reviews of this company isn't it. I guess they feel loyal and want to improve their business. Yes, that must be it. Look at the one reviwed by Mrs Oliver. She says shje will be returning in the new year to use them again. Oh what joy!

    Used them a while back and had problems with my deposit. Same as the previous agency who occupied that unit. I should have known betterm and listed to more people on this site. But I didn't know about it then.

    Awful - 1 star!

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12. 6
    people found
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    A 5-star review by 'Gary Singh' 11/1/2012

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Very cautious after reading some of the reviews on here! The level of service was (as stated in most of the reviews) was initially outstanding. Very polite, very professional and made me feel quite at ease BUT I was still wary due to the negative comments on here.

    Before leaving a deposit, I read through the contract I signed - the staff clarified anything I was doubtful about and all was successful.. I never received any of the negative service after I signed as some of the others on this site seem to have - hence why I thought the agents deserved a post from me. I dont usually waste my time posting on sites like this, but I cannot believe how fantastic madison brook's service especially after expecting a disaster (from reading some reviews here!)

    Would definitely recommend their service!

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13. 3
    people found
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    A 5-star review by 'Sparky_2050' 3/11/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I am extremely happy with the service that I have received from Madison Brook. I own a number of properties and was taken on by a rogue agent prior to using their services.

    Madison Brook manage two of my properties in the Docklands and they have proved themselves efficient, courteous and professional. My rent has been paid on time every month, my tenants have been extremely impressed with them on check out and they fix the maintainence issues swiftly and within what I consider to be reasonable cost.

    I have no problem recommending there services on this website.

    
    Jim

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14. 2
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    A 5-star review by 'KellyE' 2/11/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    I have always found Madison Brook to be fantastic, they have treated me in an honest, professional and reliable fashion. Highly recommended

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15. 

    A 3-star review by 'Madison Brook are rubbish' 31/10/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I have found this company to be unprofessional throughout my dealings with them. The customer service we have received from them has been the worst I have ever experienced from a company, with a distinct lack of communication from their side and a stream of blatantly misleading information coming from different members of staff. I thoroughly recommend that anyone thinking of renting / purchasing a property through this agent thinks again unless you wish to receive extra hassle and incompetent staff.

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16. 14
    people found
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    A 1-star review by 'Janine' 31/10/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    I found a house through this agency that I wanted to put a holding deposit on. First, the card reader in their office wasn't working so they basically just told me to get as much cash out of my account as possible. I gave them a small holding deposit, which they assured me would be returned if we lost the house. The landlord rejected our bid (although before the agent told me this, he tried to get me to give him the remaining 300 pounds in cash of the holding deposit) and I was told that my deposit would be refunded to me within 21 days. That was 54 days ago - and counting. They have been completely unhelpful and uncommunicative during this process, even lying to me at one point, telling me the request had been processed and that the money was on its way, which it was not. They just strike me as a completely dishonest and unprofessional organization willing to take literally whatever they can get from you. I would deal with them only very very cautiously, and keep a record of everything they say to you.

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17. 12
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    A 1-star review by 'Jack Savas' 10/10/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Madison Brook (Mr Khan) whom took deposit from my tenant which never returned it back to me as the landlord. I now managed to get an order to recover the funds along with expenses. However, they still refusing to pay. I recently applied for "Warrant of Execution" and insolvency. Please warn all your readers especially the landlords not to use this company as they wont be around for long.
    If you need any further information do not hesitate to contact me.
    Jack Savas

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18. 17
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    A 1-star review by 'Arran and Caroline VERY UPSET!!!!!' 26/8/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    The company took a holding deposit when we made an offer to the property that they showed us. Later that day they called us saying the offer was not accepted we then made a new offer which was accepted. Then again we had a call 30 mins later saying the landlord change his mind and wants MORE money to what was accepted. We finally made a deal.

    The next day we found out we needed a further £150 more for reference fee's on top of the £150 which we accepted for ref fee's.

    We did not accept this and therefore want our holding deposit back.

    They refused to give this to us. Staff on numerous occasions told us that they look after the interests of themselves and the landlords before tenants and potential customers, by this they state that as long as they get their money they don't care!

    Please do not use this company, I have been in touch with watchdog!! and Trading Standards!! which have replied to us saying they have received numerous other complaints and now wish to proceed with our case to bring to them.

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19. 2
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    A 5-star review by 'MrKhan' 15/8/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Found the service to be excellent.

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20. 6
    people found
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    A 1-star review by 'Vicky' 15/7/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    They seems to be a cheater. They took the holding depost from me for a property. After 2 months , when I was scheduled to move in to the property, just one day before they told me that the landlord cant give the property at this price. They tried to get £200 more per month than agreed price.

    At time of showing the properties, they will call you daily to discuss your requirements and ready to show the property anytime, but once you have paid the holding deposit, they dont bother to care. They could not arrange a reviewing of property for next 1.5 months. everytime they will say they are... (read more)
    

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21. 5
    people found
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    A 1-star review by 'Very disgusted!' 7/7/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Right from moving into the apartment till the check-out we have had problems with the agency. There is no response to your issues. They are there to sell only until you sign that agreement and pay the deposit to them. They don' t understand the meaning of 'Customer Service'. It' s been 4 weeks since I moved out of the flat and I still haven' t been paid the deposit back.

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22. 6
    people found
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    A 1-star review by 'L_Cardman' 26/6/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Anyone thinking of using Madison Brook should Google the reviews for Alexander Chase Ltd first - their old name. This was declared bankrupt several years ago after not repaying deposits and monies owed to many, many tenants/landlords. Madison Brook is simply a new trading name for the two partners whose business is based on ripping people off. Beware Madison Brook! As a tenant of theirs, I had to kiss goodbye to my deposit. Once the avalanche of withheld deposits and monies builds up again, the partners will declare this bankrupt and start again.

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23. 2
    people found
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    A 5-star review by 'Imran Ahmad' 2/6/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I have been with Madison Brook for a number of years. I have received what couldn't be described as an outstanding service. I have been communicated with throughout every process. They have always let my property with quality tenants, and I have never had any payment issues. All in all over the past 10 years of being a landlord Madison Brook have been outstanding and look forward to a long standing relationship with the company.

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24. 2
    people found
    this helpful.
    

    A 4-star review by 'Bilal Mallick' 31/5/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I was really impressed with the speed and proficiency of the Docklands office, found the team extremely friendly and the manager David knowledgable and courteous. I would highly recommend them to family and friends.

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25. 3
    people found
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    A 2-star review by 'Mr Htun' 31/5/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Very professional at the start of the contract and for a year I had no problems with them at all. However, since informing them I no longer wished to use their services I have been shocked at their lack of professionalism. Several months of chasing up trying to get my tenant's security deposit back finally resulted in an email exchange where we agreed that they would return the deposit within 7 days so long as I paid them an additional fee. I paid the fee immediately and yet they have still not repaid the deposit within the agreed upon timeframe.

    In the meantime, I have sent 4 emails... (read more)
    

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26. 2
    people found
    this helpful.
    

    A 5-star review by 'sandra cormack' 29/5/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I had a great experience with Madison Brook. I moved into a lovely apartment on Saturday and am really impressed with the service. My biggest complain would be Olivers (letting agent) tea making skills. Ha ha

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27. 4
    people found
    this helpful.
    

    A 1-star review by 'Disgusted!' 23/5/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Do not use this agent. Their service is terrible and when it's time to receive your money they pass the buck. Be warned!

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28. 5
    people found
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    A 1-star review by 'Annoyedcustomer' 5/5/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Avoid at all costs. Still have my money after months of constant following up by myself. Little or no communication from them at all. Awful.

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29. 2
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    A 5-star review by 'VeryHappyCustomer' 20/4/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Madison Brook found me a great new home. Daniel is a star, he acted quickly, professionally and was always a pleasure to deal with.

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30. 4
    people found
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    A 1-star review by 'Anonymouse' 26/3/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    Awful service, awful communication.

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31. 2
    people found
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    A 5-star review by 'HRJ2010' 18/3/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Exceptional service, really pleased with the whole process from start to finish.

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32. 3
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    A 1-star review by 'cgs' 5/10/2010

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    It's been over 4 months since we had paid the initial holding deposit and we still haven't received the money back even when the landlord rejected our bid the next day. We called them continuously over the next month every single day and never got a response. Each time, everyone we would speak to would pass the buck around and it will go the accounts section in the end which always seemed to be either on holiday or on the phone. We were so disappointed in dealing with such agents as first experience in London. They have still not given back the money and I hope people read these reviews and get to know the real deal behind this company.

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33. 2
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    A 1-star review by 'bnr' 24/8/2010

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    We made an offer to rent a property. Before our offer could be taken to the landlord, we had to put down a holding deposit. We did this via online banking (at their office) on Saturday (31st Aug). We were told that we should hear by Monday if our offer was accepted. Monday - we heard nothing. We called up Madison Brook (MB), we could not get a hold of the agent we were dealing with but was always promised that she would call us back but never got any calls. Then Tuesday again no news or calls from MB, and we were doing all the calling and chasing. As we had put money down, we were tied and... (read more)
    

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34. 2
    people found
    this helpful.
    

    A 1-star review by 'truth' 4/8/2010

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? No

    We paid for an apartment and the landlord pull out on the day of move in. Then proceeded over 3 weeks trying to get our money. It would have been fine if we were called for updates instead we had to call up to get news of the situation. This now became frustrating as we will call up and get no call back. The same was via email. We became increasingly concerned that we were told we can get the money back from them but they wanted the landlord to pay them first. Now considering we are homeless you would have they would have considered this. We went to the office several times and were told the... (read more)
    

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35. 2
    people found
    this helpful.
    

    A 1-star review by 'Lou456' 6/7/2010

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    They promised numerous basics like a break in the lease, a professional clean of the property, various repairs and then let me down and washed their hands of me, leaving me in a filthy dump.

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