Madison Brook
based on 40 ratings. This website contains 40 user reviews of Madison Brook.
Branch Rankings
| This branch is ranked in the UK |
1352 out of 16712 |
| This branch is ranked in London |
327 out of 2932 |
| This branch is ranked in the E16 area |
4 out of 19 |
Agent Information
Madison Brook
Madison Brook is a dynamic, knowledgeable and client-focused Estate Agents committed to providing an unparalleled level of service to both owners and renters of real estate in Docklands & East London. Whether you are actively looking to let or sell, buy or rent, we are more than amply resourced to fulfil your property needs.
Offices / Branches
- London - Unit B 20 Western Gateway Canary Wharf, Newham,
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Admin Note
View statement from Mr Robert Andrews, a member of senior management at Madison Brook.
Statement from Mr Robert Andrews as we received it on 22n February 2011:
My name is Robert Andrews; I am a member of senior management at Madison Brook heading up the Management & Finance team, but most importantly ensuring the continued levels of customer satisfaction to our clients, whether you are a buyer, tenant, landlord or property owner.
I would like to take this opportunity to make clear that Madison Brook strive to offer the most excellent of services; part of this commitment is our membership to The Property Ombudsman Service under the Consumers, Estate Agents Redress Act 2007. You should also be aware that we hold an internal complaints procedure that is rigorously followed to ensure that customers have a port of call, should they feel that they have been treated below our usual high standard.
Should you ever feel the service in which you have been offered has not been to an exceptional standard, we would love to know, we want to ensure that you have a voice when things have not gone as planned and that we have the opportunity to take all necessary steps to rectify your grievance.
You may contact me & all company directors to let them know your thoughts at Customer.Services@MadisonBrook.com.
Yours Sincerely
Robert Andrews
Madison Brook has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Madison Brook, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 2)
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FEATURED REVIEW2
people found
this helpful.
by 'Superstar2011' 6/6/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? Yes
An excellent and highly professional company to deal with.Was this review helpful? Yes
-
FEATURED REVIEW2
people found
this helpful.
by 'MissSensible' 28/3/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They helped me every step of the way, I just got divorced and had never rented before but Madison Brook were honest, friendly and really understanding. A great service from a great agent.Was this review helpful? Yes
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FEATURED REVIEW3
people found
this helpful.
by 'A. Peters' 7/9/2010
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have to say I am shocked at the reviews on this website. I used Madison Brook to find me a property & they were great to deal with, Daniel showed me a good selection of property, acted professional & courteous at all times and delivered on all promises.I made an offer on a property, which was later declined, the
Was this review helpful? Yes
-
FEATURED REVIEW2
people found
this helpful.
by 'AY2011' 1/12/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
These chaps are a real pleasure to deal with.I rented a property through there Docklands branch with daniel, who listened to my requirements, asked relevant questions and managed to show me three suitable properties. I initially wanted the first one that they showed me, but it transpired that this one had been rented through another agent so I took my second choice. The paperwork was tied up within 72 hours and I moved in at the next available opportunity.
Throughout my time at the property I needed some minor repairs taken care of; the fridge freezer stopped working (but was replaced... (read more)
Was this review helpful? Yes
-
FEATURED REVIEW2
people found
this helpful.
by 'Mrs Olivia Salmon' 21/11/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I had my property on with Madison Brook amongst 2 other local agents, in my mind this was a test run for me as I had heard bad press amongst friends about this company but very happy I had the chance to judge for myself. I dealt with a charming young man called Daniel. He was extremely polite and informative and did exactly what he said he would do, which is refreshing considering both the other agents and others I have dealt with in the past are just after the quick pound note and forget all about service of which I am paying them for. Not Daniel, he was honest, approachable and knowledgeable. Very pleased I chose Madison Brook and very happy they found my tenants – professionals, with outstanding references. Would highly recommend – and will be letting through them again in the new year.Was this review helpful? Yes
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5
people found
this helpful.
by 'Annoyedcustomer' 5/5/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Avoid at all costs. Still have my money after months of constant following up by myself. Little or no communication from them at all. Awful.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'VeryHappyCustomer' 20/4/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Madison Brook found me a great new home. Daniel is a star, he acted quickly, professionally and was always a pleasure to deal with.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Anonymouse' 26/3/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful service, awful communication.
Was this review helpful? Yes
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2
people found
this helpful.
by 'HRJ2010' 18/3/2011
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Exceptional service, really pleased with the whole process from start to finish.
Was this review helpful? Yes
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3
people found
this helpful.
by 'cgs' 5/10/2010
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It's been over 4 months since we had paid the initial holding deposit and we still haven't received the money back even when the landlord rejected our bid the next day. We called them continuously over the next month every single day and never got a response. Each time, everyone we would speak to would pass the buck around and it will go the accounts section in the end which always seemed to be either on holiday or on the phone. We were so disappointed in dealing with such agents as first experience in London. They have still not given back the money and I hope people read these reviews and get to know the real deal behind this company.
Was this review helpful? Yes
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2
people found
this helpful.
by 'bnr' 24/8/2010
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We made an offer to rent a property. Before our offer could be taken to the landlord, we had to put down a holding deposit. We did this via online banking (at their office) on Saturday (31st Aug). We were told that we should hear by Monday if our offer was accepted. Monday - we heard nothing. We called up Madison Brook (MB), we could not get a hold of the agent we were dealing with but was always promised that she would call us back but never got any calls. Then Tuesday again no news or calls from MB, and we were doing all the calling and chasing. As we had put money down, we were tied and... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'truth' 4/8/2010
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We paid for an apartment and the landlord pull out on the day of move in. Then proceeded over 3 weeks trying to get our money. It would have been fine if we were called for updates instead we had to call up to get news of the situation. This now became frustrating as we will call up and get no call back. The same was via email. We became increasingly concerned that we were told we can get the money back from them but they wanted the landlord to pay them first. Now considering we are homeless you would have they would have considered this. We went to the office several times and were told the... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Lou456' 6/7/2010
- Branch:
- Unit B 20 Western Gateway Canary Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They promised numerous basics like a break in the lease, a professional clean of the property, various repairs and then let me down and washed their hands of me, leaving me in a filthy dump.
Was this review helpful? Yes
, the shower cartridge needed replacing and a window was smashed. All of which was dealt with swiftly and efficiently.
when it came to the move out day a check out clerk attended, went through the inventory and we agreed one deduction of just under £100 which was justified. my deposit was then returned within the week.
I have rented a number of properties in my time and have to admit to hating the experience from start to finish. This was not the case here, they are very reliable, very friendly and I am happy to act as a reference for them./&display=popup&link=http://www.allagents.co.uk/review/15893/&redirect_uri=http://www.allagents.co.uk/review/15893/ "Share on your Facebook Wall"){kind=logo}
 on Saturday (31st Aug). We were told that we should hear by Monday if our offer was accepted. Monday - we heard nothing. We called up Madison Brook (MB), we could not get a hold of the agent we were dealing with but was always promised that she would call us back but never got any calls. Then Tuesday again no news or calls from MB, and we were doing all the calling and chasing. As we had put money down, we were tied and could not go anywhere else (at this point all our back-up properties were being taken one by one!). Finally on Wednesday, we were told that the landlord wanted us to pay 6 months rent upfront and we said no at which point the landlord rejected our original offer. MB offered to show us another property, we said we were not keen on the area. They said they would return the deposit that we had put down. This was on 4th August. We are still waiting for the money, despite numerous phone calls and emails. We went to their office 2 weeks ago and they promised that the refund has been processed and will be transferred to our account within 3 to 5 business days. (Now 7 working days later, still nothing!). Initially they were responding to our emails, now, no one is even replying to us. And westill don't have our money, which is causing us financial difficulties./&display=popup&link=http://www.allagents.co.uk/review/6228/&redirect_uri=http://www.allagents.co.uk/review/6228/ "Share on your Facebook Wall"){kind=logo}
