Madison Brook

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FEATURED REVIEW

A 5-star review by 'Superstar2011' 6/6/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Conveyancing
Experience:
Would you use the agent again? Yes







An excellent and highly professional company to deal with.
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FEATURED REVIEW

A 5-star review by 'MissSensible' 28/3/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







They helped me every step of the way, I just got divorced and had never rented before but Madison Brook were honest, friendly and really understanding. A great service from a great agent.
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FEATURED REVIEW

A 5-star review by 'A. Peters' 7/9/2010
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







I have to say I am shocked at the reviews on this website. I used Madison Brook to find me a property & they were great to deal with, Daniel showed me a good selection of property, acted professional & courteous at all times and delivered on all promises.
I made an offer on a property, which was later declined, the
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FEATURED REVIEW

A 5-star review by 'AY2011' 1/12/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes







These chaps are a real pleasure to deal with.
I rented a property through there Docklands branch with daniel, who listened to my requirements, asked relevant questions and managed to show me three suitable properties. I initially wanted the first one that they showed me, but it transpired that this one had been rented through another agent so I took my second choice. The paperwork was tied up within 72 hours and I moved in at the next available opportunity.
Throughout my time at the property I needed some minor repairs taken care of; the fridge freezer stopped working (but was replaced... (read more)

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FEATURED REVIEW

A 5-star review by 'Mrs Olivia Salmon' 21/11/2011
Branch:
Unit B 20 Western Gateway Canary Wharf
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes







I had my property on with Madison Brook amongst 2 other local agents, in my mind this was a test run for me as I had heard bad press amongst friends about this company but very happy I had the chance to judge for myself. I dealt with a charming young man called Daniel. He was extremely polite and informative and did exactly what he said he would do, which is refreshing considering both the other agents and others I have dealt with in the past are just after the quick pound note and forget all about service of which I am paying them for. Not Daniel, he was honest, approachable and knowledgeable. Very pleased I chose Madison Brook and very happy they found my tenants – professionals, with outstanding references. Would highly recommend – and will be letting through them again in the new year.
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1. 2
   people found
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   A 5-star review by 'loonytune2012' 25/1/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Found the service to be impeccable from start to finish.

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2. 21
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   A 1-star review by 'Wiser' 14/1/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Awful agency.

   I find it interesting how so many people have paid for "featured 5 star" reviews of this company isn't it. I guess they feel loyal and want to improve their business. Yes, that must be it. Look at the one reviwed by Mrs Oliver. She says shje will be returning in the new year to use them again. Oh what joy!

   Used them a while back and had problems with my deposit. Same as the previous agency who occupied that unit. I should have known betterm and listed to more people on this site. But I didn't know about it then.

   Awful - 1 star!

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3. 4
   people found
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   A 5-star review by 'Gary Singh' 11/1/2012

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very cautious after reading some of the reviews on here! The level of service was (as stated in most of the reviews) was initially outstanding. Very polite, very professional and made me feel quite at ease BUT I was still wary due to the negative comments on here.

   Before leaving a deposit, I read through the contract I signed - the staff clarified anything I was doubtful about and all was successful.. I never received any of the negative service after I signed as some of the others on this site seem to have - hence why I thought the agents deserved a post from me. I dont usually waste my time posting on sites like this, but I cannot believe how fantastic madison brook's service especially after expecting a disaster (from reading some reviews here!)

   Would definitely recommend their service!

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4. 4
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   A 1-star review by 'SKV' 10/11/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Guys...I really had and still having a terrible experience with this company. Madison Brook Docklands is a total waste. PLEASE DO NOT USE THIS AGENT. I AM BEGGING YOU NOT TO USE THIS GUY'S SERVICES.
   let me explain my story. I casually found the office when searching for flat to rent. Met a consultant inside and the consultant was very very very very friendly, nice, calm and just too good. they manage to show as many properties as possible and do everything they can to get appreciated by us. Finally as soon as you pay the holding deposit THE TREATMENT REDUCES. they give you all wrong... (read more)
   

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5. 1
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   A 5-star review by 'Sparky_2050' 3/11/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I am extremely happy with the service that I have received from Madison Brook. I own a number of properties and was taken on by a rogue agent prior to using their services.

   Madison Brook manage two of my properties in the Docklands and they have proved themselves efficient, courteous and professional. My rent has been paid on time every month, my tenants have been extremely impressed with them on check out and they fix the maintainence issues swiftly and within what I consider to be reasonable cost.

   I have no problem recommending there services on this website.

   
   Jim

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6. 1
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   A 5-star review by 'KellyE' 2/11/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have always found Madison Brook to be fantastic, they have treated me in an honest, professional and reliable fashion. Highly recommended

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7. 9
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   A 1-star review by 'Janine' 31/10/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I found a house through this agency that I wanted to put a holding deposit on. First, the card reader in their office wasn't working so they basically just told me to get as much cash out of my account as possible. I gave them a small holding deposit, which they assured me would be returned if we lost the house. The landlord rejected our bid (although before the agent told me this, he tried to get me to give him the remaining 300 pounds in cash of the holding deposit) and I was told that my deposit would be refunded to me within 21 days. That was 54 days ago - and counting. They have been completely unhelpful and uncommunicative during this process, even lying to me at one point, telling me the request had been processed and that the money was on its way, which it was not. They just strike me as a completely dishonest and unprofessional organization willing to take literally whatever they can get from you. I would deal with them only very very cautiously, and keep a record of everything they say to you.

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8. 8
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   A 1-star review by 'Jack Savas' 10/10/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Madison Brook (Mr Khan) whom took deposit from my tenant which never returned it back to me as the landlord. I now managed to get an order to recover the funds along with expenses. However, they still refusing to pay. I recently applied for "Warrant of Execution" and insolvency. Please warn all your readers especially the landlords not to use this company as they wont be around for long.
   If you need any further information do not hesitate to contact me.
   Jack Savas

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9. 14
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   A 1-star review by 'Arran and Caroline VERY UPSET!!!!!' 26/8/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The company took a holding deposit when we made an offer to the property that they showed us. Later that day they called us saying the offer was not accepted we then made a new offer which was accepted. Then again we had a call 30 mins later saying the landlord change his mind and wants MORE money to what was accepted. We finally made a deal.

   The next day we found out we needed a further £150 more for reference fee's on top of the £150 which we accepted for ref fee's.

   We did not accept this and therefore want our holding deposit back.

   They refused to give this to us. Staff on numerous occasions told us that they look after the interests of themselves and the landlords before tenants and potential customers, by this they state that as long as they get their money they don't care!

   Please do not use this company, I have been in touch with watchdog!! and Trading Standards!! which have replied to us saying they have received numerous other complaints and now wish to proceed with our case to bring to them.

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10. 1
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    A 5-star review by 'MrKhan' 15/8/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Found the service to be excellent.

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1. 3
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   A 1-star review by 'Vicky' 15/7/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   They seems to be a cheater. They took the holding depost from me for a property. After 2 months , when I was scheduled to move in to the property, just one day before they told me that the landlord cant give the property at this price. They tried to get £200 more per month than agreed price.

   At time of showing the properties, they will call you daily to discuss your requirements and ready to show the property anytime, but once you have paid the holding deposit, they dont bother to care. They could not arrange a reviewing of property for next 1.5 months. everytime they will say they are... (read more)
   

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2. 2
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   A 1-star review by 'Very disgusted!' 7/7/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Right from moving into the apartment till the check-out we have had problems with the agency. There is no response to your issues. They are there to sell only until you sign that agreement and pay the deposit to them. They don' t understand the meaning of 'Customer Service'. It' s been 4 weeks since I moved out of the flat and I still haven' t been paid the deposit back.

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3. 3
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   A 1-star review by 'L_Cardman' 26/6/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Anyone thinking of using Madison Brook should Google the reviews for Alexander Chase Ltd first - their old name. This was declared bankrupt several years ago after not repaying deposits and monies owed to many, many tenants/landlords. Madison Brook is simply a new trading name for the two partners whose business is based on ripping people off. Beware Madison Brook! As a tenant of theirs, I had to kiss goodbye to my deposit. Once the avalanche of withheld deposits and monies builds up again, the partners will declare this bankrupt and start again.

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4. 1
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   A 5-star review by 'Imran Ahmad' 2/6/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been with Madison Brook for a number of years. I have received what couldn't be described as an outstanding service. I have been communicated with throughout every process. They have always let my property with quality tenants, and I have never had any payment issues. All in all over the past 10 years of being a landlord Madison Brook have been outstanding and look forward to a long standing relationship with the company.

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5. 1
   person found
   this helpful.
   

   A 4-star review by 'Bilal Mallick' 31/5/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I was really impressed with the speed and proficiency of the Docklands office, found the team extremely friendly and the manager David knowledgable and courteous. I would highly recommend them to family and friends.

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6. 3
   people found
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   A 2-star review by 'Mr Htun' 31/5/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Very professional at the start of the contract and for a year I had no problems with them at all. However, since informing them I no longer wished to use their services I have been shocked at their lack of professionalism. Several months of chasing up trying to get my tenant's security deposit back finally resulted in an email exchange where we agreed that they would return the deposit within 7 days so long as I paid them an additional fee. I paid the fee immediately and yet they have still not repaid the deposit within the agreed upon timeframe.

   In the meantime, I have sent 4 emails... (read more)
   

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7. 1
   person found
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   A 5-star review by 'sandra cormack' 29/5/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I had a great experience with Madison Brook. I moved into a lovely apartment on Saturday and am really impressed with the service. My biggest complain would be Olivers (letting agent) tea making skills. Ha ha

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8. 2
   people found
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   A 1-star review by 'Disgusted!' 23/5/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Do not use this agent. Their service is terrible and when it's time to receive your money they pass the buck. Be warned!

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9. 2
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   A 1-star review by 'Annoyedcustomer' 5/5/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Avoid at all costs. Still have my money after months of constant following up by myself. Little or no communication from them at all. Awful.

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10. 1
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    A 5-star review by 'VeryHappyCustomer' 20/4/2011

    Branch:

    Unit B 20 Western Gateway Canary Wharf

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Madison Brook found me a great new home. Daniel is a star, he acted quickly, professionally and was always a pleasure to deal with.

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1. 2
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   A 1-star review by 'Anonymouse' 26/3/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Awful service, awful communication.

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2. 1
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   A 5-star review by 'HRJ2010' 18/3/2011

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Exceptional service, really pleased with the whole process from start to finish.

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3. 1
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   A 1-star review by 'cgs' 5/10/2010

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   It's been over 4 months since we had paid the initial holding deposit and we still haven't received the money back even when the landlord rejected our bid the next day. We called them continuously over the next month every single day and never got a response. Each time, everyone we would speak to would pass the buck around and it will go the accounts section in the end which always seemed to be either on holiday or on the phone. We were so disappointed in dealing with such agents as first experience in London. They have still not given back the money and I hope people read these reviews and get to know the real deal behind this company.

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4. 1
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   A 1-star review by 'bnr' 24/8/2010

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   We made an offer to rent a property. Before our offer could be taken to the landlord, we had to put down a holding deposit. We did this via online banking (at their office) on Saturday (31st Aug). We were told that we should hear by Monday if our offer was accepted. Monday - we heard nothing. We called up Madison Brook (MB), we could not get a hold of the agent we were dealing with but was always promised that she would call us back but never got any calls. Then Tuesday again no news or calls from MB, and we were doing all the calling and chasing. As we had put money down, we were tied and... (read more)
   

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5. 1
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   A 1-star review by 'truth' 4/8/2010

   Branch:

   Unit B 20 Western Gateway Canary Wharf

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   We paid for an apartment and the landlord pull out on the day of move in. Then proceeded over 3 weeks trying to get our money. It would have been fine if we were called for updates instead we had to call up to get news of the situation. This now became frustrating as we will call up and get no call back. The same was via email. We became increasingly concerned that we were told we can get the money back from them but they wanted the landlord to pay them first. Now considering we are homeless you would have they would have considered this. We went to the office several times and were told the... (read more)
   

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