Luff Associates Ltd
based on 7 ratings. This website contains 7 user reviews of Luff Associates Ltd.
Branch Rankings
| This branch is ranked in the UK |
15286 out of 16712 |
| This branch is ranked in Guildford |
369 out of 393 |
| This branch is ranked in the GU15 area |
25 out of 26 |
Agent Information
Luff Associates Ltd
Luff Associates Limited employees have a combined experience in the lettings market of over 40 years. We offer a friendly yet professional service to Landlords and Tenants alike and strongly believe that their trust in us should never come into question. We specialise in letting properties from studios through to executive lets, and pride ourselves on offering homes that have been well maintained either by the landlords or ourselves.
Offices / Branches
- Guildford - White Oak Cottage Claremont Avenue, Camberley,
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Luff Associates Ltd has not joined our 'transparent agent' scheme yet.
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Customer Reviews
-
2
people found
this helpful.
by 'Aidylee' 8/3/2012
- Branch:
- White Oak Cottage Claremont Avenue
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mary Luff
- Experience:
- Would you use the agent again? No
My partner and I stayed at the property for 3 1/2 years, and generally had a good relationship with the landlord. Luffs, the Letting agency, however, were very impolite in their dealings with us, once we signed the rental agreement. It seems they are only interested in one thing, milking the tenant for as much money as they can get, and once having done so, will treat you like dirt (of course what letting agency doesn't, I've experienced a few, but Luffs take it to a new level). One morning our front door was kicked in - I had the day off work and was having a lay-in and my partner had... (read more)
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person found
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by 'bula' 26/10/2011
- Branch:
- White Oak Cottage Claremont Avenue
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
i had a viewing on a filthy property which was suitable for my needs as a single parent. i was reassured that the property will be profesionally cleaned prior to moving in. straight after the viewing i went to the agents offices and filled out the application forms and paid the retainer for the property. after the week-end i was especting at least a courtesy phone call from the agent that was in charge of my bid (apparently with this agency u get an agent assigned to u) which didn't happen. i had to call him and ask what was happening and was told that he was waiting for a call back from a landlord. the next day he called and told me that the landlady was aprehensive of my bid and has accepted another one from a couple !!! what i do not understand is how come u can get refused on this grounds without even a proper background check, i had offered a guarantor, good referees, a clean credit score.
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by 'Drew' 11/1/2011
- Branch:
- White Oak Cottage Claremont Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We rented a property from Luff and compared to all other agents we have used, their charges were huge. We especially did not like the
Was this review helpful? Yes
-
by 'TJBradsworth' 13/8/2010
- Branch:
- White Oak Cottage Claremont Avenue
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Luff Associates have been the most professional and friendly agent I have ever dealt with. I only have two properties let with them but I have also been a tenant and that was the reason I chose them to rent my properties out. I also have properties in other areas and Luff's service is far better than any other. I can say that Luff Associates always act in the best of interests and I can't speak highly enough of them. As a tenant and a landlord, I would highly recommend anyone to use them.
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person found
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by 'Emma' 11/8/2010
- Branch:
- White Oak Cottage Claremont Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have recently moved out of a property that was managed by Luffs and to say we had a bad experience with them would be an understatement! Throughout the tennancy we had numerous problems with just a few to list number one being we had a leak in the roof which one night laying in bed i started to feel drops of water on my head, so I called luffs on there emergency number to be told to move the bed out the way and they would deal with it once they had spoken to the landlady. The problem was never fixed properly and we had to wait a week for someone to come out! Second problem in one of our bathrooms we had a toilet that once flushed it would backwash all the dirt, when we moved out they are trying to charge us for it even though we had informed them of this problem two months into an 18 month contract!
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1
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by 'Looky' 9/6/2008
- Branch:
- White Oak Cottage Claremont Avenue
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Not a very good experience, and thier charges are hilarious. They charge A LOT more then high st agents - for no better service. Perhaps they should stop buying loads of personal number plates and spend the money on customer service training for thier staff. Would not recommend at all - avoid, there are plenty of other agents in the area. We found a brilliant one, high st name and half the price!
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1
person found
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by 'Topher Bear' 7/5/2008
- Branch:
- White Oak Cottage Claremont Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
On moving out we had the carpets professionally cleaned, and Luff used a check-out agency. The agency were happy with the condition of the property, but Luff were not and demanded that our cleaner re-clean the property for free. We refused, the check-out agency weren't interested. we ended up losing
Was this review helpful? Yes
. One morning our front door was kicked in - I had the day off work and was having a lay-in and my partner had dead-locked the front door (as she did by habit). The door was kicked in almost off it's hinges, and I discovered a central heating engineer attempting to gain access to our boiler. Turned out Lufts had booked his visit without informing us, and told him to let himself in with the spare key, and he mistakenly thought the door was stiff. Had we been informed, we would have been prepared for his visit, door wouldn't have been dead-locked - as it was we had to argue with a completely unapologetic Mary Luff about who was liable for damage to the door.
My neighbour's daughter also Rented from Luffs - they demanded she pay 2 months deposit, and within the first month the landlord went bankrupt and the house was repossessed. Mary Luff wouldn't repay the deposit and treated my neighbour and her daughter with shocking manners. Luffs are so bad we were all tempted to print A4 stickers saying "stay away" on their to-let signs./&display=popup&link=http://www.allagents.co.uk/review/20470/&redirect_uri=http://www.allagents.co.uk/review/20470/ "Share on your Facebook Wall"){kind=logo}
 which didn't happen. i had to call him and ask what was happening and was told that he was waiting for a call back from a landlord. the next day he called and told me that the landlady was aprehensive of my bid and has accepted another one from a couple !!! what i do not understand is how come u can get refused on this grounds without even a proper background check, i had offered a guarantor, good referees, a clean credit score./&display=popup&link=http://www.allagents.co.uk/review/14370/&redirect_uri=http://www.allagents.co.uk/review/14370/ "Share on your Facebook Wall"){kind=logo}
