Ludlow Thompson
based on 587 ratings. This website contains 584 user reviews of Ludlow Thompson.
-
Transparent Agent
-
Ludlow Thompson actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.
Ludlow Thompson have also signed a declaration to maintain public access to open and independent customer feedback and are awarded this best practice transparency profile by AllAgents.
Agent Information
Ludlow Thompson
ludlowthompson understands what today’s tenants and landlords need from a letting agent in London. We offer : 24 hour Account services, website and mobile on-the-go Property Alert! updates, late property viewings out of work hours, fast track online priority booker , integrated journey planners from property listings including cycle, tube, train and bus, maps plotting amenities in relation to property listing location and expansive marketing across all web portals & 10 area Offices in London. Our experience means we are regularly quoted in the leading press. ludlowthompson has almost 20 years experience, has arranged over 120,000 customer moves and over 40,000 tenancies in London. We’re experts at lettings & risk management. ludlowthompson is actively involved with sponsoring and fundraising for Centrepoint, giving homeless young people a future.
Offices / Branches
- London - 172 High Street Acton, Ealing,
- London - 381 Kilburn High Road, Brent,
- London - 43-45 Wimbledon Hill Road, Wimbledon,
- London - 159 Hoe Street Walthamstow, Walthamstow,
- London - 62 Tooting High Street, Wandsworth,
- London - 258 Lewisham High Street, Lewisham,
- London - (Oval Office/Branch) 12 Clapham Road, Lambeth,
- London - 8 Blackstock Road Finsbury, Haringey,
- London - 81-83 Lordship Lane Dulwich, Southwark,
- London - (City/Docklands Office/Branch) 3-5 Dock Street, Tower Hamlets,
- Worcester - Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road, Warndon,
- View All Branches
- Update Agent details
- Reviews
- Agent Details
- Review Stats
- Agent Fees
- Staff Members
- Complaints Procedure
- Contact Agent
Customer Reviews (Page 0 of 20)
-
by 'Joy' 10/2/2012
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- David Ornsby
- Staff Member
- Edvis Stepani
- Experience:
- Would you use the agent again? Yes
I have ALWAYS found the staff at the Wimbledon office extremely efficient.
I have dealt with them for many years and they have always found very good tenants for me very quickly which is why
I have never looked at going anywhere else.
The service is outstanding and I am very happy with David and Edvis and all the staff that I have ever dealt with at this office,Was this review helpful? Yes
-
by 'Fred' 10/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- LONDON LONDON
- Experience:
- Would you use the agent again? Yes
Ian was very professional and help me to secure a perfect property to let for my young family. He was quick and efficient, and very polite and honest.
Was this review helpful? Yes
-
by 'Sean' 10/2/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Izzet Kirsty Eke
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
Very helpful, easy to contact.
Solve the problems efficiently in polite manner.
Have been with Ludlow for more then 7 years and pretty happy with the service.
Kind regards,
SeanWas this review helpful? Yes
-
by 'Allan Jackson' 10/2/2012
- Branch:
- 62 Tooting High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Both Matthew and Jacopo were excellent in handling the sale of our property. Jacopo in particular was positive and enthusiastic and greatly helped us get things moving.
Was this review helpful? Yes
-
by 'Jodie' 10/2/2012
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hafeez Hassam
- Staff Member
- Hafeez Hassam Daniel Leigh
- Experience:
- Would you use the agent again? Yes
I am very pleased with new flat my son and I have moved to. Also the service I received from Hafeez now working in the Kilburn office was excellent as he found me my dream home.
Was this review helpful? Yes
-
by 'Bradley May' 10/2/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Jacopo was very professioanl and friendly. He had a lot of energy and always kept us up to speed with progress. Very happy with the service provided!
Was this review helpful? Yes
-
by 'Londoner 2' 9/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Just wanted to write to say how helpful the staff at ludlow thompson were - in particular Ian ~Bates - very friendly and helpful. Good knowledge of the various areas and he really listened to our list of what we wanted. Not found our dream place yet, but definitely want to use ludlow thomson.
Was this review helpful? Yes
-
by 'Zara Seager' 9/2/2012
- Services:
- Lettings (Prospective customer)
- Staff Member
- Ian Bates
- Experience:
- Would you use the agent again? Yes
I have met with Ian on several occasions to discuss various lettings, and to get his views and opinions on several properties I've been interested in.In my experience he has excellent client relationships skills, demonstrating tact in dealing with individuals and difficult situations. He has a clear grasp of his business and ensures that the client’s needs are addressed and where ever possible met. He shows a real passion and enthusiasm for everything he does, and seems to have fun at the same time.
Was this review helpful? Yes
-
by 'Nestor' 9/2/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (as a Buyer)
- Staff Member
- Mark Williamson
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
I would like to say a big "Thank you" to Mark Williamson, the estate agent from Ludlow Thompson Oval/Kennington that I was dealing with for the purchase of my new property. From the start of my dealings with him, I was impressed by his manner of dealing with me and he's been excellent throughout. He used to send me the newsletters that more less all estate agents send but i was plesantly surprized when he called me to view a property he thought it was the right one for me. And it was the right indeed. He worked tirelessly to ensure the purchase concluded successfully as it was a property with a lot of problems. He was constantly in communication with me throughout the sale, and the feedback was regular.
He is professional, honest and hard working - I am very impressed and would recommend Ludlow Thompson to anyone.Was this review helpful? Yes
-
by 'Will' 8/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Staff Member
- Jacob Burston
- Experience:
- Would you use the agent again? Yes
Very friendly and helpful. Impressive sales technique!
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I would like to say a big "Thank you" to Mark Williamson, the estate agent from Ludlow Thompson Oval/Kennington that I was dealing with for the purchase of my new property. From the start of my dealings with him, I was impressed by his manner of dealing with me and he's been excellent throughout. He used to send me the newsletters that more less all estate agents send but i was plesantly surprized when he called me to view a property he thought it was the right one for me. And it was the right indeed. He worked tirelessly to ensure the purchase concluded successfully as it was a property with a lot of problems. He was constantly in communication with me throughout the sale, and the feedback was regular.
He is professional, honest and hard working - I am very impressed and would recommend Ludlow Thompson to anyone./&display=popup&link=http://www.allagents.co.uk/review/18835/&redirect_uri=http://www.allagents.co.uk/review/18835/ "Share on your Facebook Wall"){kind=logo}
-
by 'Kristen' 8/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tom Browne
- Experience:
- Would you use the agent again? Yes
He was very friendly and helpful when we called about the flat. He has been very responsive, proactive and professional.
Was this review helpful? Yes
-
by 'Joy2012' 8/2/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson in Lewisham is a welcome change from the often cold and oppressing nature of many other estate agents. They understood my wants and preferences and patently strived to help me find my perfect home. After asked me my wants in a property, we looked at property in my selected areas and they even suggested properties a little further out that were next to key transport links. All in all their customer service, property portfolio and genuine drive to help me find that perfect property makes them the ideal agents to do business with.
Was this review helpful? Yes
-
by 'Judith Brathwaite' 7/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was looked after very efficiently, my details passed on to correct agent
understanding of my criteria, very professional approach in accomodating my vision for the the property I desire.
Follow up, options on perspective properties.
Made me feel very special and hopeful.
Thank you.Was this review helpful? Yes
-
by 'Anke Baumler' 7/2/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Staff Member
- Stephen Graham
- Staff Member
- Darren Warmisham
- Experience:
- Would you use the agent again? Yes
We were in desperate search for a home - and after losing out on an incredible home in Dulwich due to friends of ours ditching us late notice, we managed to find an equally stunning apartment in no time.
Within 5 days we found, viewed, signed and moved into our awesome little home. Due to our job we only had weekends to sort out all our things, and both Stephen and Darren were available throughout the evenings and weekends so that we could move in as soon as possible - and they were both still smiling.
Both homes that we viewed through Ludlow Thompson were also accurate when compared to the website description, which is very important when your time is limited like ours was. The photos and online descriptions were honest and that's what makes a great estate agency.
Thanks again - we love our place!
Was this review helpful? Yes
-
by 'melinda l smith' 7/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Kashif Aswan and Jack Hamilton were highly competent , efficient, professional , organised and personable. Both were very approachable and gave a highly personal service. Both Kash and Jack went out of their way of normal duty to help me out , as an owner abroad at the time of selling, which was of huge importance to me. They made sure the sale went through as quickly as possible , which was what I needed. I felt both Kash and Jack had a thorough understanding and grounded approach to all the aspects involved in property ownership, tenancies, other involved parties and /or lending bodies and selling. Kash was delightful and Jack had a very sexy phone voice.
Was this review helpful? Yes
-
by 'L Veale' 7/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Jay has always been very quick at finding tennants. He returns calls and mails without delay. He has been honest and helpful regarding advice required as a landlord. Recently Jay was really kind and helped me out of office hours. I had an urgent esacpe of water situation while on holiday and he answered my text pleas for help at 10pm. I was exceedingly grateful.
Was this review helpful? Yes
-
by 'Aaron Addicoat' 7/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ian Bates
- Experience:
- Would you use the agent again? Yes
Ian was able to support a viewing at very short notice. He went out of his way to help us get to the property and ensured we had a full and detailed background about the property. He also gave us sufficent time annd space when reviewnig the proerty such that we felt very comfortable and pleased with moving forwrd to make an offer.
Once back at the office (that very evening) we were able to go through all the necessary steps to make the offer immediately and this process also went well.
Was this review helpful? Yes
-
by 'WEI' 6/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Izzet Kirsty Eke
- Staff Member
- Sajeev Patel
- Experience:
- Would you use the agent again? Yes
They find good tenent for me.
Was this review helpful? Yes
-
by 'Alexandra' 6/2/2012
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Hafeez Hassam
- Staff Member
- Alexander Rawlinson
- Experience:
- Would you use the agent again? Yes
As a first time landlord with very little knowledge in the workings of how to go about letting, Hafeez allowed me to take baby steps through the process helping answer every possible query I could think to ask.
He always reponsed to my phone call queries and called back directly when I left a message, even when I he was ill and off work. He went out of his way to sort out a furniture issue which has now be resolved. He was a great help as this is the first time I have been a landlord and first time I have let out a property.
My property was let out at the weekend and all in all it was a very painless experience with the help of both Alexander and Hafeez
Thank you very much indeed
Was this review helpful? Yes
-
by 'Michelle' 6/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was very impressed with the level of professionalism I received whilst dealing with your lettings negotiator Tom Browne. He was very helpful and informative regarding the property market and went above and beyond the call of duty to help me look for a place to rent. His enthusiasm and genuine desire to help others makes him stand out from other letting agents I have dealt with from other agencies. I would recommend him to anyone looking to rent a place in London.
Was this review helpful? Yes
 we were able to go through all the necessary steps to make the offer immediately and this process also went well./&display=popup&link=http://www.allagents.co.uk/review/18652/&redirect_uri=http://www.allagents.co.uk/review/18652/ "Share on your Facebook Wall"){kind=logo}
-
by 'AB' 6/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (as a Buyer)
- Staff Member
- Kashif Awan
- Staff Member
- Jack Hamilton
- Experience:
- Would you use the agent again? Yes
Kash's work was exemplary during the process to buy my flat. Always friendly and helpful, and quick to respond to emails / calls. He was excellent at conveying my messages to the seller, which allowed a relatively quick negotiation process, despite some complications and the fact that the buyer was in Australia.
Kash often went beyond what was required, chasing with the seller's solicitors when the process slowed down. Most impressively though, when the tenants left the flat in a terrible state after completion, he arranged clearance and cleaning immediately and is still following up on a couple of open issues for me, despite the deal being complete.
Would definitely recommend and use Ludlow Thompson in the future as a result of this.
Was this review helpful? Yes
-
by 'Sebastian' 5/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jacob Burston
- Experience:
- Would you use the agent again? Yes
Very helpful and constructive, immediate responses.
Was this review helpful? Yes
-
by 'Kellie' 5/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We found that Ludlow Thompson were fair, reasonable and fast acting during the negotiation phase. Ian was great at following up queries pertaining to the lease and beyond.
Was this review helpful? Yes
-
by 'Katrin' 5/2/2012
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
For me as an incomer who is moving to London, it was a real pleasure to do business with Stephan Daley and the real estate agency "Ludlow Thompson". They helped me through all the renting process and provide an excellent, supportive service. Highly recommend and thank you so much for everything you have done, so far.
Was this review helpful? Yes
-
by 'Maria Duraes' 4/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Staff Member
- Maglin Elliott
- Experience:
- Would you use the agent again? Yes
Hello there,
I very rarely write reviews but on this occasion it would be regretful not to acknowledge how exceptional your member of staff was towards us. I attended a viewing with my friend which went really well as the flat was ideal and in a great location. Maglin was extremely helpful and considerate of our needs. We felt a sense of trust and patience from her which led us to feel very comfortable. It was so reassuring to know agents are not all pushy or so inclined with their own personal gains. Nevertheless her professionalism and confidence is admirable and i just wanted to express our gratitude for the service we received. Unfortunately, due to my friends own financial restraints we were unable to go ahead. However, i have saved Maglin's number and will most certainly be in touch in the near future when something else becomes available to us. I'm proud to say I have started recommending her to others. Once again I would just like to say thankyou.
Was this review helpful? Yes
-
by 'tutono' 4/2/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Staff Member
- Bradley Gilchrist
- Experience:
- Would you use the agent again? Yes
Bradley was a great help for me to get the flat at first instance, helped me to get my offer accepted and helped me to move into the property almost immediately after closing the deal just as I required.
Was this review helpful? Yes
-
by 'Richard' 4/2/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Charlotte was very helpful and supportive during the whole process, providing an honest and positive overview of the property whilst glazing over the defects in a friendly and convincing manner. Helpful advice and a sense of humour were always at hand and helped things go smoothly.
Lois went all out to secure referencing for all tenants despite various obstacles and unexpected events. She remained patient and approachable throughout.
Was this review helpful? Yes
-
by 'paolo vernazza' 4/2/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Charlotte managed to fnd tenants very quickly for me and got me close to my asking price. Charlotte was very helpfull and understanding when i couldnt get down to the office in person and was a great help in helping with my gas safety certificate which she sorted out for me. The move went very smoothly
Was this review helpful? Yes
-
by 'alex' 4/2/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very good service. Rapid and efficient.
Only complaint might be the very high agency fees, but I realise this is a compant policy issue, not down to our individual agents. Otherwise very satisfiedWas this review helpful? Yes
-
2
people found
this helpful.
by 'Chrissie' 3/2/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This has been my first experience in letting out my property, and thankfully I had the good fortune to have Nick Harris as my agent. It's been quite an anxious time for me, but Nick has been there every step of the way, guiding and advising me where appropriate. His professionalism shines through which in turn gave me confidence in one of the most important decisons I have taken in terms of renting out my property. I'm aware that I have often asked him to repeat information but his response has always been as if it's been the first time we've had the conversation, Nick's a very patient and sensitive individual.
I've also on ocassions been in contact with Nick's colleague Ash, and again nothing was too much trouble. I would certainly recommend the Oval branch of Ludlow Thompson to anyone considering renting out their property.Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=For me as an incomer who is moving to London, it was a real pleasure to do business with Stephan Daley and the real estate agency "Ludlow Thompson". They helped me through all the renting process and provide an excellent, supportive service. Highly recommend and thank you so much for everything you have done, so far./&display=popup&link=http://www.allagents.co.uk/review/18600/&redirect_uri=http://www.allagents.co.uk/review/18600/ "Share on your Facebook Wall"){kind=logo}
-
by 'Laila' 3/2/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Hafeez Hassam
- Experience:
- Would you use the agent again? Yes
I've worked with Hafeez at Ludlow Thompson a couple of times now and would recommend him above any other agent in the area. He is well mannered, gets done what he says he will and is always available. He helps out as much as he can even after the tenancy has commenced with any queries or problems you might encounter so you don't feel like you're left in the lurch. I will definitely use him again.
Was this review helpful? Yes
-
by 'Pamela Chindipha' 2/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Well all I can say is that I am happy customer . After having a horrific experience with the last agent I dealt with at another company it is a breath of fresh air to deal with such a straightforward person . I must say that I am impressed by her knowledge of London area ( I am originally from Milton Keynes ) which has been excellent. We started off indecisive of what area to pick and she has helped to narrow down our searches to the areas more suited to me and my boyfriends needs.
Thank you again :)
Was this review helpful? Yes
-
by 'Mrs Roberts' 2/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Staff Member
- Magdaline Elliott
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
Me and my husband have been rather fussy with our requirements for our new home and this young lady has been patient and answered even the dumb questions. 5 STAR CUSTOMER SEVICE
Was this review helpful? Yes
-
by 'Mrs Roberts' 2/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Staff Member
- Magdaline Elliott
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
Me and my husband have been rather fussy with our requirements for our new home and this young lady has been patient and answered even the dumb questions. 5 STAR CUSTOMER SEVICE
Was this review helpful? Yes
-
by 'Mufit Alpsu' 2/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service, very good products knowledge, prompt response at all stages
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Freya Seath' 2/2/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mike Birley was my letting agent when I was looking for a flat to rent in Oval. He was very personable and quickly responded to my initial enquiries for a flat to rent in the area, arranging 4 properties to view in 2 days. One of the properties was a perfect fit although it was already under offer- so Mike stayed late in the office negotiating our offer with the landlord. After a short bidding war, our maximum offer was accepted. Mike was quick to turn around the contract and within a week we had the keys.
Was this review helpful? Yes
-
by 'NT1984' 1/2/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ian Bates
- Experience:
- Would you use the agent again? Yes
Very professional and even answered our calls after working hours. He gave us some great advice and has become a great guide for our future! Will be calling him when we move again!
Was this review helpful? Yes
-
by 'C Kelly' 1/2/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Alexander Broad
- Staff Member
- Hafeez Hassam
- Experience:
- Would you use the agent again? Yes
Alex helped us find a property very quickly when we had been let down by a different agent during the late stages of my pregnancy. He was very professional and prompt with communication.
Was this review helpful? Yes
-
by 'T Hughes' 1/2/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Dan Leigh
- Staff Member
- Sherard James
- Experience:
- Would you use the agent again? Yes
I have only used Ludlow's services for 2 months and have so far been impressed with the professional, efficient and friendly approach. I have primarily dealt with Sherard and Hafeez on the letting side, who were both very friendly and helpful. The property was quickly let out.
I have dealt with Dan on the property management side and he has been very responsive to my various queries once the tenancy was secured, helping me deal and handle issues and responsibilities from the landlord perspective on a timely basis. Dan also appears to deal with tenants' queries promptly, which hopefully will contribute to a good landlord/agent/tenant relationship.
I would certainly recommend Ludlow's lettings and management services based on my experience so far with the team.
Was this review helpful? Yes
-
by 'Adam Lavis' 1/2/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- ALEX BROAD
- Experience:
- Would you use the agent again? Yes
Alex Broad - Very helpful agent. Went above and beyond what I would expect and really helped us out in terms of referencing. Was willing to take phone calls from both myself and my partner at all hours of the day to reassure, confirm and provide details when we needed them.
A friendly manner, really easy to deal with and on the whole an honest guy who makes time for the customer.
I would recommend to friends.
Was this review helpful? Yes
 which has been excellent. We started off indecisive of what area to pick and she has helped to narrow down our searches to the areas more suited to me and my boyfriends needs.
Thank you again :)/&display=popup&link=http://www.allagents.co.uk/review/18490/&redirect_uri=http://www.allagents.co.uk/review/18490/ "Share on your Facebook Wall"){kind=logo}
-
by 'Laurence' 31/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This is the 3rd year that Ludlow's Sherard James has successfully rented my property . This is also the 3rd year that I have enjoyed impeccable service and, more importantly , increased rent ! Sherard is a trusted advisor who is not only a true professional but who goes the extra mile - i.e. he helped me put up my mirror and advised me re what refurbishments to make. 10 out of 10......again.
Was this review helpful? Yes
-
by 'Roberta Brenna' 31/1/2012
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dan Leigh
- Experience:
- Would you use the agent again? Yes
We have just signed a contract to rent a property in Tooting through Ludlow Thompson and I must say we are extremely satisfied with the job they have done.
We are a family of 3 and it is not always easy to find a property that suits the needs of a family. My husband is very busy and I was out of London throughout the whole renting process but I never felt that was a problem.
Ludlow Thompson have been absolutely excellent in keeping us always updated about the next step and dealt with our requests very efficiently. There was never a need to be in the office in person which obviously made... (read more)
Was this review helpful? Yes
-
by 'David Ellis' 31/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson provided invaluable tactical advice on my property and the options available to me in both the lettings and sales markets. Jay Izzet's assessment of the market was extremely accurate and once I had made my decision to let, he was highly effective in finding appropriate tenants - in this case within 24 hours for a long term tenancy.
Jay has been been very easy to deal without throughout the process and is incredibly responsive - he has reverted to me within a matter of minutes on all my queries.
I would happily recommend both Jay and Ludlow Thompson to any other prospective landlords.
Was this review helpful? Yes
-
by 'Louise Dobson' 31/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
Very helpful. I was out of the country at the time and both Jay and Kirsty were very accommodating of the complications that this resulted in when getting together all the documents required. They made sure the process went as smoothly as possible, and were always available when I had questions to ask. Thanks very much.
Was this review helpful? Yes
-
by 'Simon Clark' 30/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I live in Cornwall therefore cannot be around to show tenents to my flat or even see a letting agent face to face to discuss contracts and tenents for the flat. The Tooting office at Ludlow were great, they not only acted quickly but without making me sign a contract immediately or discuss rates they gave me very good advice on the monthly rental I should be looking for, the length of tenency I could and should get. This gave me the confidence to go with them. They then in a matter of hours lined up several viewings for me, took care of all of them, helped get a plumber, electrician and even... (read more)
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Julia Beck' 30/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Christine Waugh
- Staff Member
- Sajeev Patel
- Experience:
- Would you use the agent again? No
I have had an absolutely terrible experience with Ludlow Thompson. Ever since beginning our move-in, my flatmates have received very poor customer service and lack of follow-through on the part of multiple employees. To begin with, there were problems with our flat ranging from - NOT ENOUGH BEDS in the flat to broken windows and a security system that didn't work. It took several weeks for Ludlow to finally help us get enough beds into the flat. Our inventory was not completed until after the tenancy started - and he discovered fire damage in the property - which was not disclosed to us. ... (read more)
Was this review helpful? Yes
-
by 'Ian Hamilton' 30/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Always attentive, very helpful & professional. Excellent service since 2004!
Was this review helpful? Yes
-
by 'Teresa Krakowska' 30/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Alexander Rawlinson
- Experience:
- Would you use the agent again? Yes
We have been dealing with Alexander in connection with 4 of our properties. He has been always very professional and extremely helpful. It is a pleasure to deal with him.
Was this review helpful? Yes
-
by 'Jonathan Tudge' 30/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Dan Leigh
- Experience:
- Would you use the agent again? Yes
Dan has been very responsive to my emails, and it was a very nice touch to send chocolates in celebration of the new contract being signed.
Was this review helpful? Yes
-
by 'aabedi' 28/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sherard James
- Experience:
- Would you use the agent again? Yes
Both Alexander and Sherard went out of their way to support me in removing a difficult tenant and quickly replacing them with a new tenant at a higher rent. It took 2 weeks for the old tenant to move out and the new one to move in. In the meantime I turned to them to help me with contacts to refurbish the property. I lost minimum rent due to their quick actions. Great guys and a great team.
Was this review helpful? Yes
-
by 'Marcus Peacock' 28/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Hafeez Hassam
- Staff Member
- Alexander Rawlinson
- Experience:
- Would you use the agent again? Yes
Very pleased and happy with the overall level of service provided that led to a very quick re let of my property
Was this review helpful? Yes
-
by 'Charlene & Lyndsay' 27/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ben was very helpful and a very nice lad. We liked him.
Was this review helpful? Yes
-
by 'Julia' 27/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Brilliant experience using Ludlow Thompson.
I first heard about the property through a text update (great idea), called to register my interest and was quickly and efficiently dealt with by Alexander Broad. He booked us in for a viewing and handled all our questions very well. Alex then supported us with queries and problems throughout the whole process. Even calling to check all had gone well with the move afterwards. I would like to say a big thankyou to all the team there for their help, with special thanks to Alex who was fantastic throughout.
Was this review helpful? Yes
-
by 'Heidi' 27/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ben Custance
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson have been great to deal with whilst I have been looking for a property to rent in Tooting. Ben C in particular has been extremely helpful and has been a pleasure to deal with. I found the team in general very professional and throughout the process my queries and questions have been dealt with efficiently. Having had viewings with around 4 other agents in Tooting, Ludlow Thompson definitely came out on top with the the best selection of properties and I wouldn't hesitate to recommend them to anyone searching in that area.
Was this review helpful? Yes
-
by 'Una' 27/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hafeez Hassam Daniel Leigh
- Experience:
- Would you use the agent again? Yes
We found the agency to be extremely helpful. Worked very hard to find a property to suit our specific needs. When we found a property the Daniel Leigh in head office was very efficient in handling our application. He answered all our quires quickly and clearly. Would be happy to deal with them again
Was this review helpful? Yes
-
by 'Jo Moor' 27/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Sherad was great, he always got back to us quickly, only took us to see properties he felt would be suitable for us and gave useful and honest feedback about the area. He also did a great job in getting us in the property we chose within 4 days!! We would definately recommend him to anyone looking for a property in the area.
Was this review helpful? Yes
-
by 'Mr. Kim Shirinyan' 27/1/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The major indicator for customer care on my understanding that service provider is capable to see to distinguish their clients to ensure tailored service. The general approach to to equalize everyone under every circumstances seems losing business strategy.
Fortunately I saw bespoken attitude towards letting the property and that gave me high degree of satisfaction.Was this review helpful? Yes
-
by 'Hina' 26/1/2012
- Services:
- Sales (as a Buyer)
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
Ludlow are amazing. We sold and bought through them in the last two years. Suzanne Gray was always on the ball achieving all time lines and was incredibly helpful. You can rarely say dealing with an agent is a pleasure. We now have dealt with two different offices both were outstanding. On the sales side not pushy at all, very respective to the vendor and assisting us rather than being pushy. I can not recommend them enough. Not like any other agent I have experienced in London. A pleasure and a big thank you to the Ludlow staff
Was this review helpful? Yes
-
by 'Lynn Phillips' 26/1/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (Prospective customer)
- Staff Member
- Mark Williamson
- Experience:
- Would you use the agent again? Yes
Mark arranged for a viewing and second viewing of a property and was very helpful. He has kept me informed of alternatives as they have come onto the market.
Was this review helpful? Yes
-
by 'Alex Peck' 26/1/2012
- Branch:
- 172 High Street Acton
- Services:
- Lettings (Prospective customer)
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
- Mr Kavanagh was incredibly helpful.
- He kept me up to date with all the latest properties within my search criteria and budget.
- He was very easily contacable and was always in touch with regard to assiting my search.
- I would use Matthew and Ludlow Thompson again when I look for a rental property in the future.Was this review helpful? Yes
-
by 'tasnim' 26/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
the agent was very good and helped throughout the process of finding tennants for the property.
we were very very happy with the tennants.Was this review helpful? Yes
-
by 'Joe & Susie' 25/1/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (as a Buyer)
- Staff Member
- Akram Sebah
- Experience:
- Would you use the agent again? Yes
We were delighted with the news that we had secured the property we wanted through Ludlow Thompson.
At all times our agent, Akram, handled negotiations between the vendor and us with utmost professionalism. He would always get back to us with quick responses to our - sometimes extremely detailed questions - and really came into his element when we got down to the final stages of the negotiations.
We would have no hesitation in recommending Akram, the Finsbury Park branch or, indeed, Ludlow Thompson as Estate Agents. Their consummate knowledge of the area and the properties they sell make them second-to-none.
Was this review helpful? Yes
-
by 'Oli' 25/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jay Izzet Kirsty Eke
- Experience:
- Would you use the agent again? Yes
The service has been extremely good, nothing has been to much to ask. Thank you very much.
Was this review helpful? Yes
-
by 'Chrissie Ananda' 25/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Without Sajeev Patel's patience and help, I doubt whether I would be sane. I had several issues with the Wimbledon branch of Ludlow's which in all fairness was due to the Negotiators I was used to, leaving and the new ones not caring. I have a current registered disability due to a head injury. Sajeev Patel along with Donna Upton corrected the errors. Sajeev is also ensuring that no further errors occur: the whole episode with the Wimbledon branch caused me so much stress. Last year there was no way I would have renewed with Ludlow, but my faith is restored because of the support and assistance I need, provided by Sajeev Patel. He is an asset to your team and an example of how Customer Service should be.
Was this review helpful? Yes
-
by 'Anton' 25/1/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Darren Warmisham at Ludlow Thompson in East Dulwich has been absolutely brilliant in sourcing good, reliable tenants for my flat. The last time it took him (and Ludlow Thompson) less than a day to secure great tenants for a 30 month contract. He is sharp, on the ball, and very responsive to emails/calls which as a landlord is invaluable. I would not hesitate in using him again and again.
Was this review helpful? Yes
-
by 'Mets' 24/1/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The all round service was very professional. Punctual and well informed at viewings. Quick to respond to any queries during the buying process. Very impressed.
Was this review helpful? Yes
-
by 'adam khan' 24/1/2012
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
i am writing a review about the manager adam khan from lewisham. adam is an
asset to ludlow thompson and is a great embassodor for the company,
he has found us our dream apartment and has always kept us updated and
treated us with respect .we widh to thank adam for everything he had done to help us, he is
an amazing managerWas this review helpful? Yes
-
by 'John' 24/1/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Daniel Leigh of Ludlow Thompson was of great help to me today .
When i encountered problems with on-line problems in filling in a ref , he promptly contacted me and helped me resolve the problem with ease . I found him very helpful and professional to deal with.Was this review helpful? Yes
-
by 'Jake' 24/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Jake was in charge of letting my property - he acted very promptly and quickly and a prospective tenant was lined up with 24 hours for which I was very grateful.
He also kept in touch while the process of vetting etc was gone through.
Was this review helpful? Yes
-
by 'MH' 24/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
My experience with this company has been quite controversial. Many problems have been happening, some of which still ongoing and if I am still incline to consider this firm as a possible agent for my properties, it is mainly thanks to the help and support received by Ms Hannah Davies, which has been very professional in dealing with the few issues raised.
regardsWas this review helpful? Yes
-
by 'Ms Mardel' 23/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The new person in charge of property management, Dan Leigh, has come up trumps. Efficient in the extreme he has kept me up to date with everything in a manner that has restored my faith in the property management side of this company- email responses to enquiries have been swift and when issues were more complex he took the initiative and picked up the phone. He is on the ball and very amicable. In the slightly complex situation he inherited from his predecessor he could genuinely not have been more helpful, and this, from me, is a great compliment. If this rating was just about him it would be a clear 5 stars, excellent. Thank you Dan!
Was this review helpful? Yes
-
by 'Stephanie' 23/1/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
"The location and property were excellent and ideal for myself and my two daughters who go to school just up the road. Akram was very professional and answered the many questions I asked. I have viewed many places with various agent but Ludlow Thompson are by far the most helpful and professional. I will be calling Akram tomorrow with a possible offer on this property."
Was this review helpful? Yes
-
by 'john' 23/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Professional, courteous, efficient and extremely helpful
Was this review helpful? Yes
-
by 'Rosie' 21/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Simona showed us one flat in person and also sent details of several possible properties. I really liked working with her, she's very polite and helpful. Thank you.
Was this review helpful? Yes
-
by 'Ms McDermott' 20/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Hannah Davies, was exceptional helpful in helping me to understand the whole process of renting a property and the payments.
She is very quick to respond to emails and message. He patience is unbelievable and she didnt get annoyed when she had to explain things again to me . She stayed on the phone helping me to register my deposit. This couldnt have been easy because technology and i are not friends.
I feel assured that my property is now in good hands.
Thank you Hannah, for your help, patience and time.Was this review helpful? Yes
-
by 'Billy Marigold' 20/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
My main contact was Tony Varghese, He totally understood the overall process and was instrumental in all matters running smoothly...he arranged solicitors, managed issues between all parties, was always accessible, extremely reliable and always professional.
I would happily use Ludlow Thompson again and recommend them to friends and family.Was this review helpful? Yes
-
by 'Alex Heath' 19/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This review concerns my recent dealings with Kirsty Eke, Property Manager for my property:
Kirsty phoned to confirm my wish to extend the term of my tenancy for a further 12 months. She was polite, friendly and helpful throughout the phone call and her manner gave me confidence that she would deal with this issue in a professional and competent way. We agreed that she would send me a new contract for signature. Despite not being my normal property manager, she helpfully asked if there were other issues that she could help with, and I raised a maintenance issue and some feedback I wished to provide to the Landlord. Within a very short time I had received the new contract, the maintenance issue had been addressed, and the feedback had been passed on to the landlord, and I am very happy with the speed with which Kirsty ensured this was done . Based on this experience and others I have had with helpful Ludlow Thompson agents, I would have no hesitation in recommending them as a property agency with excellent customer service.
Was this review helpful? Yes
-
by 'Kristy Greene' 18/1/2012
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Hello,
My husband and I recently worked with Suki while looking for a flat to rent in the W11/W2 area. Our goegraphic locations and price range were quite specific due to our work commutes. Our lease was up and we were considering a move within our same neighborhood. Suki was a very professional and helpful lettings agent. I'm so grateful we found him. I've had a bad experience in the past working with different lettings agent and working with Suki was a refreshing change. He didn't waste our time with properties that didn't meet our requirements. He also made us convenient viewing times and did not use what i consider a high pressure sales pitch. When we decided not to move forward with one property, he would keep us posted of new properties in the area. While we ultimately decided to stay in our current flat for another 6 months - 1 year, I will absolutely get into contact with Suki when we are looking to move. A very positive experience!
Was this review helpful? Yes
-
by 'Stuart Millson' 18/1/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Would like to express huge appreciation to our Property Manager Kerry Lindsay. She is always prompt and diligent in dealing with any issues we have, and I want to commend her in particular for the effort she made recently in helping us to persuade our landlord to allow us to have a cat, which required frequent contact over the course of a week.
While there are occasional times when you still feel you'd like direct access to the landlord, her efficiency and availability does make you very appreciative of having a managed let.
I do have to point out that our experience with Kerry does contrast sharply with the incompetence and dubious honesty of the negotiators, the most striking example of which was the day we moved in, when despite telling us we could pick up the keys at 10am they were not available until 1pm, and even then they failed to provide us with all the keys, leaving us stranded outside in the rain.
Was this review helpful? Yes
-
by 'Agata' 18/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Ludlow-thompson for over three years now. The initial two years were huge disappointment dealing with Ludlow Thompson. It felt every case, i was dealing with different property managers who did not communicate among each other. The examples of behaviors that i have experienced that made feel very disappointed were: not receiving statements regularly, having different agents every time, not being able to get in touch with the right agents as they rarely responded to my phone calls or my queries, and the service was rude. I was considering changing agencies strongly. This is when Lois Connellan has taken over my account and things suddenly change. Lois has been great, she has been really helpful, very responsive to my phone calls or my emails and very professional over the phone. She has helped me to solve issues and queries without any problems. She dealt with them quickly and efficiently. She really has been great. If there is a best property account manager reward scheme available within Ludlow Thompson, I would like to recommend Lois!.
RegardsWas this review helpful? Yes
-
1
person found
this helpful.
by 'Dinilo.arnone' 18/1/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Overall good customer care for Stephen, Tom and Kerry. Most of my dealings were with Stephen who always acted professionally from the initial contact and viewing of the apartment to the actual signing of the contract.
Was this review helpful? Yes
-
by 'Massimo' 18/1/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Very professional and every time I asked for info I always had a prompt response.
Was this review helpful? Yes
-
by 'Jacob Bursten' 17/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent was very helpful, although even after made an offer and paid £ 500, I was informed that I had a competitor trying to rent the property and that I should get the paper work asap to enhance my chances on getting the place. That was not right.
The referencing process took a while and this department was a little bit slow. Meanwhile, the letting consultant was quick and made an effort to solve the issues.Was this review helpful? Yes
-
by 'Rob' 16/1/2012
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
George (the agent) was fantastic from start to finish. He constantly went above and beyond the call of duty to make sure we were happy and that everything went smoothly. We're quite demanding, so it was nice to see him deal patiently with all our requests.
It was certainly one of the best experiences I've had when dealing with an estate agent, and I've been renting in and around London for several years. I'd happily go through George (and Ludlow Thompson) again for any future properties.
Was this review helpful? Yes
-
by 'Oliver Wianwright' 16/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Good service, all questions were answered in a timely manner and the process was made a smooth one without any delays or unneccesary paperwork.
Was this review helpful? Yes
-
by 'J Tan' 16/1/2012
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Nathan at the Kilburn branch was very helpful. Although we didn't end up renting through Ludlow Thompson, Nathan showed us properties that matched our stated requirements without the truth stetching that can be common in the real estate market. He also offered us commercial solutions in relation to our offer that gave us room to think.
Was this review helpful? Yes
-
by 'RL' 14/1/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I've sold two properties via Ludlow Thompson and had excellent service each time. Suzanne particularly helped keep the momentum behind getting the sale to go through.
Was this review helpful? Yes
-
7
people found
this helpful.
by 'georgina' 13/1/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This is the second and last time i will use ludlow and thompson, they are nothing but useless and incompetent.
My first experiences was fine to start with, they showed us round the house, although they knew nothing about it and were saying things like 'because its a basement flat its really warm in winter and really cool in summer' which is half true it was freezing ALL year round.
When we came to sign the contract there was loads of problems with them receiving our referencing, we had to send things like bank details and passport scans over 3 times and there was six of us so this was... (read more)Was this review helpful? Yes
-
by 'David' 13/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Edmar Vinluan was the agent. He was punctual, respectful, and helpful. He answered all our questions, and was patient with us as we were probably more needy than other customers.
Sarah Pinfold was our reference agent. She was accessible and helpful. She took extra time to make sure I had sent her what I needed, responding to about 5 emails and 3 phone calls. This was above and beyond her call of duty.
I was mentioning to Ed how different the application process was from what my wife and I had experienced at our previous agency - how much more thorough it is with Ludlow Thompson. His response was "It reflects the quality of service."
So far, I think he's right.
Was this review helpful? Yes
-
by 'Nathan James' 13/1/2012
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Nice agent, very aware of my needs.
Was this review helpful? Yes
-
by 'RebeccaB' 10/1/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I found Ludlow Thompson to be an excellent company to work with. They were friendly, approachable and supported me through out my first house purchase. In particular Natalie, Akram and Tom were very helpful in showing me round the property at convient (and out of office hours) times and providing additional information about the property and sellers as required.
I would highly recommend listing your property or buying a property with them.
Was this review helpful? Yes
-
by 'Mat Hodgson' 9/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found LT excellent to deal with. They were optimistic yet realistic and always enthusiastic. They have a great team there and I was very well served by Hafeez, Sherard and Ben who were personable yet always professional.
LT in Tooting were recommended to me by a friend and I wouldnt hesitate in doing the same myself.
Was this review helpful? Yes
-
by 'Susie Foottit' 9/1/2012
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Christine Waugh looked after things very well post letting, sorting out some serious issues with the tenancy agreement which I had raised with the office (Thomas Lefek) and who had not responded to my emails. She did return my calls and I am very pleased with how she dealt with matters.
Was this review helpful? Yes
-
by 'jose' 9/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Amanpreet Singh was a great help to help me find an apartment. He was efficient and professional.
Was this review helpful? Yes
-
by 'HJES16' 9/1/2012
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Excellent service was no doubt improved by an existing relationship with the agent, since I am also selling through them. The viewing was pleasantly relaxed and informal, and the agent was helpful and honest in showing me around the property. I also appreciated the candor with which I was told about the situation with another offer on the property.
Was this review helpful? Yes
-
by 'Petru-cristi' 9/1/2012
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I received a great service from Maria hogan at the Walthamstow office. She found me a great property at an amazing price and was helpful at every stage. Would definitely recommend ludlow Thompson to anyone.
Was this review helpful? Yes
-
by 'Ben and Eve Smith' 7/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ben in the Tooting Lettings office of Ludlow Thompson provided superb service. While attempting to find rented accomodation we were in contact with all the major, and many of the minor estate agencies in the local area. The efficient, punctual and proffessional manner in which he conducted himself in his dealings with us, we feel he deserves a mention in this review above all others. Thankyou.
Was this review helpful? Yes
-
by 'adam' 6/1/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
friendly service ,fast response,
Was this review helpful? Yes
-
by 'Tony S' 5/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Natalie from Lulow Thompson finsbury park gave an excellent all round service and had no problems in chasing solicitors and providing any information that I asked for. The property was on the market for two days before a buyer was found, and Natalie helped in the proce negotiations so both parties felt satisfied. The service was bespoke and friendly and my calls were either answered on the spot or I was phoned back promptly ( even on her days off!). Natalie went above and beyond her duty even calling to the property to put the blinds down as there had been reports of undesirables snooping around. I would recommend this service to anyone. Fast, personal and effective.
Was this review helpful? Yes
-
by 'Rachelle' 5/1/2012
- Branch:
- 62 Tooting High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
From start to finish the two agents I used Jaco and Kieran were friendly quick and efficient with all requests, and any problems that occured prior to exchane and completion. Thank you very much.
Was this review helpful? Yes
-
by 'P Geering' 5/1/2012
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Natalie Churchman was extremely swift to answer any concerns we had and to contact the vendors with our questions. She was a pleasure to work with and extremely efficient. We are delighted with our new home.
Was this review helpful? Yes
-
by 'Donal Egan' 3/1/2012
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Lauren Anderson was a very friendly supportive estate agent, quite a pleasant surprise compared to previous estate agents I have used.
We had a few points in regards to the property, move in dates and bits surrounding the contract that Lauren and her colleagues very quickly and proffesionally managed,
Thanks again,
Was this review helpful? Yes
-
by 'Sarah R' 2/1/2012
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The agents negotiated a very good offer quickly and worked hard to progress the sale. When this sale fell through unexpectedly, our property was marketed again and offers secured very quickly. Mandy Burrows, the Sales Manager, made sure the offer was sound and acted as liason between us and the buyer's solicitors. She responded immediately to emails and calls and ensured the sale progressed without problems. She kept me sane over the course of a very stressful few months and contradicted all stereotyes of estate agents. Everyone I dealt with at Ludlow Thompson was extremely helpful and professional. Many thanks.
Was this review helpful? Yes
-
by 'DR C DAY' 2/1/2012
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson helped us to sell our property quickly for an excellent price.
Our agent was Jack Hamilton, he was polite, personable and after our first meeting I was sure he was the best person to sell our flat. His exceptional interpersonal skill on more than one occasion kept the a deal on track, as our buyers quite rightly became frustrated by several delays caused by council and solicitor mistakes.
If Jack is any reflection of how Ludlow Thompson operates then I would have no hesitation in recommending them as an agent. In fact I did recommend Jack to a friend of mine, and guess what, Jack sold that house even quicker than he sold our flat!
Was this review helpful? Yes
-
by 'Izabela' 28/12/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I’m just about to end my letting in a property managed by LudlowThompson and my agent Hannah Davies has been very helpful. She is helping me out to get my deposit back, answering all my questions. She is always polite and friendly. I have a very good impression of the Ludlow Thompson Estate Agents. My agent has good communications skills and she is extremely professional.
I would strongly recommend Ludlow Thompson to anybody looking for a place to rent.
All around, good service.Was this review helpful? Yes
-
by 'Izabela' 28/12/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I’m just about to end my letting in a property managed by LudlowThompson and my agent Hannah Davies has been very helpful. She is helping me out to get my deposit back, answering all my questions. She is always polite and friendly. I have a very good impression of the Ludlow Thompson Estate Agents. My agent has good communications skills and she is extremely professional.
I would strongly recommend Ludlow Thompson to anybody looking for a place to rent.
All around, good service.Was this review helpful? Yes
-
by 'Wendy Llewellyn' 28/12/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The agent was very effiecient and gave regular updates on the viewing of the property. I will be using your agency again for any properties that become avaialble in the future.
Was this review helpful? Yes
-
by 'Grace Palengaoan' 25/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Well,we went to the office and ask for our specific requirements a 3bedroom flat,around tooting broadway accessible to transport,shops,restaurants and market place.
We got the property to rent as we sorted everything with the paper works.The agent is understanding and kind as sometimes he has to extend and wait for us just to explain everthing so we are all together as tenants due to our aunt who is the other tenant work late.Some bits and pieces we encounter but above all i must say they are excellent.The landlord is very helpful as id spoken to them couple of times now.ThanksWas this review helpful? Yes
-
by 'David' 25/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ashley was very helpful and enthusiastic about securing us a property. He was a rare breed of London based estate agents in that he seemed to be making a genuine effort when he could to get back to us with suggestions and advice both when we were looking at places and while we were making negotiations with our future landlord. He's a personable bloke who, after chatting with us, had a firm understanding of our situation and what we were looking for. Cheers mate.
Was this review helpful? Yes
-
by 'Mwilson' 24/12/2011
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had a pleasant, professional experience using Ludlow and Thompson, the viewing was arranged quickly and around our busy schedule . Lauren was very well informed about the flat and provided swift and proficient responses about any questions that we had about the property and the contract.
All round from viewing the property to signing the contracts the the process was smooth and hassle free.
Merry Xmas,
Mike
Was this review helpful? Yes
-
by 'Emma' 22/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson (and in particular Alexander Rawlinson) were proactive and drove the sale (and our purchase) forward throughout. It was complex for various reasons but that didn't deter the agency at all. In fact it was because of the efforts on the part of the agency that the sale went through at all. Always contactable, always responsive and able to provide information when it was required, they were pivotal to getting the sale done. I would definitely recommend them to a prospective vendor.
Was this review helpful? Yes
-
by 'ProblemPurchaser' 21/12/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I recently purchased my first flat through Jack at Ludlow Thompson and it could not be happier with my experience. Not only do I absolutely adore my new home the whole process was easy, relaxed and considered. From the very first moment when I called to view the property I had seen on a Zoopla advert every effort was made to accommodate me, and I’m not an easy customer. A speedy viewing was arranged and I put the offer in straight away of which the owner accepted through considered negotiation by Jack.
The purchase was not a simple one at all. The vendor was selling 25% of a shared... (read more)Was this review helpful? Yes
-
by 'Ms Balfour' 19/12/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
If you're looking for a professional service and very helpful staff, then Ludlow Thompson in Lewisham is my recommendation.
Adam Khan, the lettings manager has demonstrated exceptional customer service and frequently provided feedback so I was aware of the progress of my letting property.
I would certainly use them again and recommend to all friends and family.
Was this review helpful? Yes
-
by 'Nora Magee' 19/12/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I had Adam Khan to see me through the letting out of my 2 bedroomed flat. We have a few prolems on the way for things outside our control but Adam did his best to sort all these things out for me which was very helpful. He has always done whatever needs to be done to get the let completed. He has also visited me in the office since I have just been too busy to visit his office and this of course has really saved time for me.
Overall I would recommend Adam to my friends and family as he is very communicative, honest and respectufl and treats people how he would like to be treated himself.
Was this review helpful? Yes
-
by 'Chloe' 17/12/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I always dread looking for a flat, but working with Tom Browne at the City office was a breath of fresh air. He always responded to my calls/e-mails within minutes. He gave me honest advice when I needed it, and I believe that gentleman like Tom will change the bad name that Estate Agents get. He seemed to really make the effort to help me, and sent me personal email rather than just sending out pointless properties like other agents. I will certainly be using Ludlow Thompson, and Tom again. Chloe x
Was this review helpful? Yes
-
by 'Kate Bentley' 16/12/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
For the last 18 months I have had alot of trouble with the service centre. I also that the then new business agent picked a very poor tennant.
However Kate Bentley in the last 3 months has been first class.
Making the unclear - clear.
Communicating with all parties effectivley.
Managing ecpectations (my).
She turned my opinions of the business around.
In short she is amazingi
Was this review helpful? Yes
-
by 'RobertaNeave' 16/12/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found all my dealings with staff at LT, and Akida Collins in particular, to be a real pleasure. She was efficient, professional, and personable. Would thoroughly reccomend. Made the whole experience a real pleasure.
Was this review helpful? Yes
-
by 'Rachael' 15/12/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've used L/T for 4 years now with the third set of tenants having just moved in. I've had a mixed bag with regards to L/T, they really get tenants lined up quickly that's for sure , but the quality of the first two sets has been bad and checks obviously not good enough. The first two set of tenants have been super stressful,with non-payment,leaving it in a complete tip etc and we've had to use the break clause on both, so we were seriously considering selling the house,we'd had enough!.In short, a frustrating experience with them as we would not have been re-imbursed the remaing amount of... (read more)
Was this review helpful? Yes
-
by 'M Brooke' 15/12/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We previously bought our property from Ludlow Thomson (LT) in 2005, so when we came to sell it was a no brainer.
Although our initial attempt at selling in 2010 didn't go to plan (through no fault of LT's) we were delighted when a buyer approached us out of the blue, if it wasn't for LT's attentiveness at staying in touch, then we might have missed out on this sale.
They provided an excellent recommendation for solicitors, brilliant communication throughout the sale, and really pushed from all sides to ensure the sale went through as quickly as possible.
I'd have no problem in recommending the team in the Lordship Lane branch, especially Susan and Mandy who were a pleasure to deal with and professional and attentive at all times.
Was this review helpful? Yes
-
by 'Sabrina' 14/12/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just ended my letting in a property managed by LudlowThompson and the property manager, Kirsty Eke, has been totally amazing. She helped me out to get back my deposit, answered all the questions I had, replied quickly to my emails and messages, even if I was not going to be a LudlowThompson tenant anymore.
I will recommend LudlowThompson for sure to anybody looking for a flat.Was this review helpful? Yes
-
by 'Razor Investments Ltd' 14/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Alex Rawlings and his team have performed an excellent job for us over a number of years, taking away the hassle involved in certain aspects of being a professional landlord. We have always been confident that they will at least achieve the target monthly rent and in many cases exceed it.
We would not and do not hesitate to recommend their services.Was this review helpful? Yes
-
by 'City and Docklands Ludlow Thompson' 12/12/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
First of all, Jack Hamilton of Ludlow Thompson was one of the first people to actually get back to us with regard to any property we'd expressed an interest in online. He was prompt in organising several trips to see the property and friendly and helpful. Secondly, all of the sales staff at City and Docklands Ludlow Thompson were proactive when our purchase slowed to a crawl for reasons which were eventually traced back to an admin hiccup in a local council. Despite sometimes fielding several calls a day from me trying to find out what was going on, and doubtless experiencing the same... (read more)
Was this review helpful? Yes
-
by 'S' 12/12/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Jake Burston (City office) was extremely helpful and polite in dealings, and never aggressive or intrusive.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Anu' 12/12/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
My experience with Ludlow Thompson varied through the sale process. The initial contact was very quick and professional, so was the viewing. The agent at the viewing knew very little about the flat, in terms of heating etc, but was friendly and polite.
The problems started after an offer was made and approved. The agent gave me 2 weeks to complete the survey, yet did not contact all parties involved in spite of my many requests. I told him several times that I needed formal memorandum of the sale in order to proceed. Teh only document he produced was a letter (with incorrect address and... (read more)Was this review helpful? Yes
-
by 'JCN' 12/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Dear Sirs,
I used your Tooting office to let my flat and found them excellent from the beginning of the transaction to the end. They also achieved me a higher rent than their competitors. I'd like to take this oppurtunity to thank them.
Kind regards
Jon NorthfieldWas this review helpful? Yes
-
4
people found
this helpful.
by 'Booboo' 11/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
"Feel totally conned......"
Well I was going to give positive feedback at the time they kept sending me emails to remind me to leave feedback. But I thought I'll wait till I received our first installment of rent. That was 9 months ago and still no sign of rent. I didn't realize that they were going to take 13.5% share of the 3 year lease all up front. What's wrong with taking it out every month? Also they rented our place £120 lease than agreed. Then there is the repairs which is one of the reasons why we haven't received any rent. Their contractors are not reasonable at all. I... (read more)
Was this review helpful? Yes
-
by 'Owen Prosser' 9/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Overall experience good as we got the property withing the desired timescale. However, the process was made necessarily time-consuming and stressful through a lack of flexibility to deviate from set processes.
Positives
Ash Khela was very good and went out of his way to help us and push the contact through in a challenging timeframe. He was very professional and personable throughout and always got back to us at the earliest opportunity.Negatives
The online systems are not user friendly and also do not function fully in Mozilla Firefox nor Safari. No one advised that problems would be experienced unless using Internet Explorer. While I fully understand the need for a rigorous and thorough approach to vetting tenets, there was a lack of flexibility and common sense at time. Checks etc are there for a reason but at times common sense must prevail over process - at times exceptions are necessary. This proved frustrating at times and while the central admin team were well-mannered I felt they lacked either the experience or authority to deal with some situations.Was this review helpful? Yes
-
by 'Matt Deeks' 9/12/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Kate Bentley was very good. Very professional and obtained a good tenant (early days yet!) at a very competitive rent.
Was this review helpful? Yes
-
by 'T Lowe' 9/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My agent was extremely helpful throughout the entire letting process. He was very personable and honest in his advice. I was able to get hold of him whenever I needed and given the tight schedule i was on to find a property, this took a lot of pressure off. Everyone at Ludlow Thompson who was involved during the process was helpful and very prompt at replying to any questions I had.
At the time I was involved with many agents across London, and Ludlow was by far the most efficient and helpful.Was this review helpful? Yes
-
1
person found
this helpful.
by 'DissatisfiedOfOval' 8/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would urge any prospective tenants to avoid Ludlow Thompson at all costs. When we agreed the contract to move in, way back in 2007, the agents agreed to fix a number of issues, including broken cupboard doors and a missing door on the washing machine. The cupboard doors remained broken when we moved out 18 months later. In fact, I was present when a new prospective tenant was viewing the property and hey presto, they asked about the very same issue! At the end of our tenancy the agent and landlord tried to withhold over £700 for cleaning and broken items, all of which were broken when we moved in. The check in and check out reports were done to completely different standards. After a lengthy period of negotiation we were left with no choice but to seek arbitration. The result was in our favour and the entire deposit was returned, without even a nominal fee for cleaning. Throughout the process Ludlow Thompson were difficult to get hold of and enormously unhelpful when we did get hold of them. Do not use this agent if you can help it!
Was this review helpful? Yes
-
by 'Maurizio Mutti' 8/12/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Michelle Gregan give us all the requested support during the flat renting process. I will contact her again in case I'll need to look for a new flat.
Was this review helpful? Yes
-
by 'Joe' 7/12/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have user Ludlow Thompson to let my flat for the last 5 years. The tenancy agreement recently came to an end and I had no hesitation in reletting it through Ludlow Thompson again. I don't live near the property and hence was totally reliant on Kate Bentley and her team.
Kate was fantastic. She took all the pressure away and found new suitable tenants who could move in the very next day after the existing tenants moved out. She kept me updated at all times and guided me through the whole process. Kate is supported by a very capable team and EJ was also extremely helpful. For something that could be a stressful process it all happened seamlessly and without any problems. Thank you Kate!
Was this review helpful? Yes
-
by 'No.53' 6/12/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Adam Khan the Manager of Ludlow Thomson Lewisham has recently taken over from another Manager.
Adam has always approchable and took responsibility for the mistakes the previous Manager caused and resolved them in a timely manner. He went out of his way on numerous occasions to help me as a Landlord. Like no other I could see that he worked regulary over time, got in the office even when he wasnt feeling very well just to make sure my confidence in Ludlow Thompson is restored and he clearly achieved that. Unlike other Agencies he has always been honest with me and you could feel he is in the job with all of his heart. I am happy to work with him in the future again and wish him the very best. No. 53Was this review helpful? Yes
-
by 'Ed Cropley' 6/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Chris Valentine and his team in Oval have been excellent in finding new tenants, vetting them, checking on the property and providing updates on the letting market conditions. LT's management services are not as strong, which is why I cannot give an overall 'excellent' rating, although their service has improved dramatically in the last couple of years.
Was this review helpful? Yes
-
by 'JamieB' 6/12/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Incredibly quick finding and installing of new tenants on my first occasion of letting with Ludlow Thompson.
Everyone is so busy, I did keep having to deal with different members of staff, but on the other hand, all of them were professional and helpful.
I would certainly recommend Ludlow Thompson to other Landlords.Was this review helpful? Yes
-
by 'Rebecca Chapman' 5/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had dealings with Ludlow Thompson from the start of my property search through to finding and renting my new home. They were helpful and accommodation from the start of the process and took notice of my requirements and specifications, which a lot of agents tend to ignore.
Alex Broad, was exceptionally helpful, friendly and efficient at every stage and helped me enormously to secure the property I ended up moving into a week ago.They sent me a lovely welcome to your new home box of goodies as well as promptly answering my queries about the property and have come round to sort out the few slight issues with the property on moving in.
All in all, highly recommended and great service.
Was this review helpful? Yes
-
by 'Emily' 4/12/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I just wanted to drop a note to commended one of your agents. Susan
Henry-McMullan showed me around a property at the drop of a hat last
week and was ever so kind.
I have had a very disappointing experience with several agents while
looking for my first property. I know that I am the bottom of the pile
in terms of commission and almost everyone I have worked with while
looking for a place has made me very aware of that. But obviously I am
about to spend the most amount of money I have ever spent and it is for
me a least a pretty big deal.
With that in mind having been let down very badly by my agent I found
Susan to be a breath of fresh air, she was realistic about the property
and also suggested great ways of improving it. She was informative
about the background of the property and the location. She met us for
the viewing at the entrance to the road so as to walk us to the property
and that was really useful.
If I could buy a flat with her as my agent I would have done.
EmilyWas this review helpful? Yes
-
by 'Ben and Fiona' 4/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Mark Williamson was our contact at Ludlow Thompson. From the outset Mark was polite, friendly and helpful. He was also knowledgable about the property, and knew the answers to things that mattered (e.g. freeholders, owners, and approximate service charges). Mark exceed our expectations by also offering useful advice about home improvement. I was also impressed that whenever I emailed or phoned Ludlow Thompson I always received a prompt response. I would recommend this estate agent to others, and I am likely to use them when I sell the property in the future.
Was this review helpful? Yes
-
by 'Haley Morrell' 4/12/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Haley Morrell at the Apex House office is my property manager. I would like to commend her in her attitude to her position. She always keeps me updated in anything I need to know, always calls back when she says she will and so important in her role, allows me the courtesy of being the customer.
Was this review helpful? Yes
-
by 'Jenny and Julian' 3/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We had spent a very great deal of money on re-furbishing this property following a long term let, which ended in a 10K non payment and eviction so were very anxious to let (a) quickly (b) to good tenants and (c) for the best rent possible.
After three unsuccessful weeks with a free, on-line agency, we were again contacted by LT (they had quoted initially) with a phone call from their Sherard James, with whom we negotiated the final fee.
Within 4 days, we had a choice of two sets of tenants, both of whom were offering £220 pcm more than we had been asking online.
Having chosen one... (read more)Was this review helpful? Yes
-
by 'Lisa Lawlor' 3/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Awesome service. In particular Ali Rawlinson is awesome, I've built up a great working relationship with him over the years and he's just awesome at his job. Great team of people in tooting office.
Was this review helpful? Yes
-
by 'MDW' 2/12/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very efficient and helpful when I had endless queries, even bought tenants to my home to meet me!
Was this review helpful? Yes
-
by 'Ben Coleby' 2/12/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Alex was very professional, personable and genuine, he listened to our requirements and seemed to have time for us. The referencing system on the other hand was a headache, and I felt slightly uneasy that that amount of money was taken so long before I was passed through the system. If it hadn't have been a large letting agent I would never have payed upfront without signing or even seeing the contract.
Was this review helpful? Yes
-
by 'fharrison' 1/12/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
michelle gregan
really helpful, she got a lovely property for us that was in the right area to travel into central london but also in our price range, she answered all the questions that we had, and if she didn't know the answer she would find it out and let us know asap.Was this review helpful? Yes
-
by 'Ambrose Harcourt' 1/12/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This is our first use of Ludlow Thompson, but it was Kate Bentley, the Manager who made a great impression on us.
She was totally outstanding bearing in mind we have properties in London and the South East and have been dealing with many Estate Agents over the years.She went out of her way to help when we were getting rid of a very difficult tenant and help get us a new tenant very quickly.
She is certainly a credit to your company.Was this review helpful? Yes
-
by 'Lois Connellan' 1/12/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Lois Connellan' rated Ludlow Thompson but did not write a review. -
by 'Nik' 1/12/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Jake was excellent throughout the process, always polite and friendly. He appreciated our need to move quickly and was great in facilitating this. We were constantly kept in touch with how the application was progressing, any problems were dealt with quickly and efficiently and courtesy calls and emails after completion to check on how the move had gone were appreciated. Would recommend to anyone moving in this area
Was this review helpful? Yes
-
by 'Alex' 30/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Generally, a very positive experience. Mark was friendly, accommodating and answered our questions when looking around properties. The buying process itself went smoothly, with the estate agents helping to make everything go as planned and chasing up little odds and ends of information from the seller when required. A minor criticism - as has been my experience with all estate agents, there was a slight tendency at the start of the buying process to feel like we were being rushed along. But overall, a hassle free experience with a friendly group of professionals. who were always prompt and communicative.
Was this review helpful? Yes
-
by 'Siji Osibo' 30/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ludlow thompson, were very helpful, whilst i searched for a flat, although i didnt eventually find one through them, the level of their customer service was excellent.
Dao Thomas was very efficient, and should get a promotion :)Was this review helpful? Yes
-
by 'LColman' 30/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dayo was very competent and organised, he kept us up to date with the status of the tenancy throughout the process, we have been in the property for 2 months now and have only good things to say about Ludlow Thompson.
Was this review helpful? Yes
-
by 'Polina' 30/11/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Fanastic work, found us a great property all thanks to Maria hogans hard work.
Was this review helpful? Yes
-
by 'BEN KELLY' 30/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Ludlow Thompson in the past to both sell and rent my properties and have always had a very good experience with the team on Lordhip Lane in East Dulwich. I unfortunately ran into some issues with their head office regarding rent collection, nothing that serious but the same repeated issues kept arising. And so when the existing tenancy came to an end I was that annoyed I was certain I would leave Ludlow to rent through another firm. However, then I came into contact with Tom - their new branch manager, who had a difficult time of listening to my complaints and he persuaded me... (read more)
Was this review helpful? Yes
-
by 'Daniel Daly' 30/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I rang up Ludlow Thompson and spoke to the agent by the name of Daniel Daley based at the Dulwich Branch. Daniel came over extremely professional over the phone and provided me with detailed and satisfactory information to my enquiry. Daniel came as very profession and friendly over the phone. I would not hesitate to use Ludlow Thompson again..
Was this review helpful? Yes
-
by 'Arnold Tarquin' 30/11/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I felt that Dayo was extremely professional during my viewing. He gave me ample time to look around and answered all my queries. I was very comfortable and did not feel rushed in any way shape or form.
I'll definitely be recommending him to my friends and family that are looking for places to rent.Was this review helpful? Yes
-
by 'Granth' 30/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
the agent was very friendly and informative. He should a very good understanding of the housing market which made me conformable during what is normally a stressful period. A star.
Was this review helpful? Yes
-
by 'Teresa Edleston' 30/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After 12 months of mostly highly unsatisfactory interactions with everyone I've had to deal with at Ludlow, it's been highly refreshing to finally identify in Chrissie someone who knows what they are doing, and appears to be able & willing to help.
She took the initiative to investigate my 'case', gathering from me the various documents someone else within this organisation is sending me (clearly without her knowledge!), and is currently reviewing the outstanding issues, including inappropriate fees. At this point I am awaiting confirmation from her regarding contract renewal, but... (read more)
Was this review helpful? Yes
-
by 'J McCulley' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have always found Alex and his team very helpful - I have bought, sold and let a property with them over the last 7 years and have no complaints. As a landlord who does not live near my property in SW17, they have been very helpful to have around the corner for tradesmen etc to pick up keys from, is never a problem for them
Was this review helpful? Yes
-
by 'Carles Barrobes' 30/11/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Extremely friendly and helpful during the viewing and afterwards. Drove me to my destination, dropped me off later at the station. Offered me refreshments as well.
Was this review helpful? Yes
-
by 'Ms Williams' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Overall, Ludlow Thompson Estate Agency has provided me with an excellent service and have been prompt in identifying new tenants to ensure that the property has not been left empty for any period of time.
Was this review helpful? Yes
-
by 'Sheeraz' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the tooting office to be very knowledgable about the lettings process and provided me with invaluable advice. They also helped to resolve a dispute about previous charges owed.
All-in-all i found the staff to be friendly, knowledgeable and customer focused.
Was this review helpful? Yes
-
by 'Errol Llewellyn' 30/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The agent was fantastic, optimistic and very cheerful. He was also very knowledgable. I will be using his services again next time I have a vacant property.
Was this review helpful? Yes
-
by 'Pam Rodgers' 30/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We were extremely pleased with the service received; a suitable tenant was found very quickly at for the 36 months requested. We would definitely consider using Ludlow's again for future lettings.
Was this review helpful? Yes
-
by 'Landlady' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very helpful, quickly found good tenants, were available to answer any questions I had.
Was this review helpful? Yes
-
by 'G J Snell' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson are now my agent of choice for lettings (I have a number of properties in SW17). They are hungry, pro-active and the admin which sometimes used to let them down has now been thoroughly improved by the current management.
The rents they achieve are always top of the market and usually delivered very soon after instruction minimising unwanted void periods. They have also proved themselves a valuable source of help in the running of the tenancy with help on everything from safety checks to sourcing new furniture at short notice.
In summary - excellent without reservation. If you have property to rent out don't do it without calling them first.
Was this review helpful? Yes
-
by 'Colin' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Would highly recommend this agent. Ali is always helpful, friendly and professional at all times. Very positive and energetic and enjoy working with them.
Was this review helpful? Yes
-
by 'CTP' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I'm now in my third year of using the Ludlow Thompson Tooting branch as my letting agents, and I can't recommend them highly enough. They have quickly and smoothly taken care of sourcing new tenants for my property (it never takes more than a couple of days), perform thorough background checks and always achieve the demographic I'm looking for. You can't go wrong dealing with Tooting branch Director Alexander Rawlinson and his team - they're amiable, know their stuff and get things done promptly. That's a gold star from me!
Was this review helpful? Yes
-
by 'Maddy' 30/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
He done a great job for me to find me a good property. he know how to deal with clients n how to give them response n respect. gem of a person. very professional attitude n dedicated to his work.
Was this review helpful? Yes
-
by 'Caridon Property' 29/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been working with Ludlow Thompson for the last 2 years and have built a strong working relationship with them. We have taken on numerous properties on a corporate guaranteed rent scheme and have found this agent to be professional and efficient in all of its dealings.
Was this review helpful? Yes
-
by 'IET' 29/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had a great experience with both Edmar and Luke renting a flat which was managed by a disorganised and overly demanding managing agency (hired by the Landlady). We got a great rate on the flat and when everything got complicated they both did everything in their power to mean we could move ASAP and made sure the agency compensated us for their mismanagement. Felt confident and comforted.
Was this review helpful? Yes
-
by 'simon' 29/11/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
very helpful and responsive service. always willing to help and always contactable. would recommend.
Was this review helpful? Yes
-
by 'AndrewS' 29/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Very helpful and efficient - both Daryl and Suzanne - all the way through from viewing to completion.
Was this review helpful? Yes
-
by 'Steve Daley' 29/11/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My flatmates and I were lucky enough to have dealt with Steve Daley from the Ludlow Thompson. Steve made life easy for us, we told him our situation, price range and locations for finding a new flat. He instantly came back to us with options as well as always staying in communication and kept us informed. As we only had a matter of days to find a place Steve showed us his full commitment and reliability. I'd defiantly recommend Steve and would not hesitate to call on his help again.
Was this review helpful? Yes
-
by 'AJAYI OMOTAYO' 29/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am impressed about your service and i cant wait to introduce your company to my friends and relatives in need of accommodation.
Importantly, your on-line service is secondto none. The staff are friendly and ready at all times to provide solutions to your satisfaction.Keep the good work.
Was this review helpful? Yes
-
by 'AJAYI OMOTAYO' 29/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am impressed about your service and i cant wait to introduce your company to my friends and relatives in need of accommodation.
Importantly, your on-line service is secondto none. The staff are friendly and ready at all times to provide solutions to your satisfaction.Keep the good work.
Was this review helpful? Yes
-
by 'Rachel Wo' 28/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Fantastic customer services (very professional, friendly, very helpful and patient). Excellent problem solver.
With his helps, we are able to move in to the property as plan. Will highly recommand his service to friends and family.
Keep up the good work.Was this review helpful? Yes
-
by 'Jan Wimbledon' 28/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson have been my letting agent for approximately 10 years, during which time my properties have been successfully let 100% of the time... A good enough reason for posting!
Unsurprisingly, from time to time been, there are challenging tenants and account queries. In my case, over the past few months, exactly this has happened with two of my properties and this is actually what has prompted me to write a review.
I believe problems will always occur; it’s the nature of the business. Most important, is how the agent recognises, address’s and resolves the issues. On this note, recently my account has been taken over by Property Manager Kirsty Eke. As I say, Kirsty unfortunately was met by quite a few issues but here professional, polite and competent response to my queries has been outstanding. This is exactly what I’m looking for in an Agent and am happy recommend Ludlow’s services to Landlords.
Was this review helpful? Yes
-
by 'Simone Lewis' 28/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great, friendly communication, always professional and prompt in responding, always helpful. If I have any issues things are sorted as soon as possible.
Earlier this year I had a bit of an issue with mice which I found very frustrating and after venting my frustrations just the response alone made me feel better about the situation which I really appreciated. I am very happy with Kerry as my Property Manager.Was this review helpful? Yes
-
by 'Andrew' 28/11/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Being a new resident to London i signed up with many agency's across the board to try and find a property asap. Ludlow Thompsons agent Michelle Gregan was the only consistent and reliable agent i ever had contact from. Very professional and hard working. Emails of properties were sent daily fitting my criteria and also emails just checking how the house hunt was going. It made looking for a house less stressful knowing there was someone doing their best to find a place for me. 11/10 :) !!!
Was this review helpful? Yes
-
by 'Sascha Ritchie' 28/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Tomo Lefek provided a very good service to me in the light of difficult cirumstances regarding non paying tenants. He keeps me updated about the situation and and always tries to act swiftly when anything needs doing.
All in all a very efficient and professional service.Was this review helpful? Yes
-
by 'Julia' 27/11/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you very much Michelle Gregan for your help in finding a property for us. You've been very helpful, answering to all questions very quickly, providing all necessary information always on time. Thank you again
Was this review helpful? Yes
-
by 'Landlord' 27/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Due to Sophie Martin's hard work and determination, the difficult situation with my tenants was resolved very swiftly and efficiently. I have always found Sophie very understanding and her response times to emails and phone messages is very impressive. I have had a few different property managers in the past with Ludlow, but I can safely say that Sophie is the best one we have had! Thank you for your hard work and support!
Was this review helpful? Yes
-
by 'Park Mansions' 26/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Sarah Penfold has been the manager of my flat for the past couple of years. I have let the flat on and off for 12 years and she has been the best agent I have had. She's a good, reliable communicator, always responds and easy to deal with. She is honest and trustworthy too, which is refreshing.
Why the Oval Lettings Sales team keep contacting me to ask me when my flat is up for rent is a mystery. And the initial letting of the place to the current tenants was a nightmare - I had to get Stephen Ludlow involved. However, since getting Sarah on board everything has been very smooth.
I'm sure you will promote her soon - please could you insist she continue to look after my property to keep her hand in.
Thanks
Was this review helpful? Yes
-
by 'Tom' 26/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
1. Punctual for appt. 2. Explained in detail about service provided including in house referencing, and suitable tenant that he would try to find for the particular acommodation.
3. Liased throughout..Was this review helpful? Yes
-
by 'Natalie Churchman' 26/11/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I contacted Ludlow Thompson, Finsbury Park, when I wanted to sell my flat. I was lucky enough to be assigned an agent who took no prisoners and told it how it was. Every viewing there was, was genuine prospective buyers and no time wasters. I loved her no nonsense approach and honesty. Something vary rare in the current crop of todays estate agents. Unfortunately I had to take my flat of the Market due to other reasons, but the next time I need an agent, she will be the first port of call.
Was this review helpful? Yes
-
by 'Tim' 26/11/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've just rented my property using Ludlow Thompson (Andrew Matin and Jay Izzet) and found them to be very efficient and also amenable to a deal.
Was this review helpful? Yes
-
by 'Antonella' 25/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Suzanne was speedy, helpful, friendly and professional at all times. Very positive and energetic and got us out of some tight spots. Highly recommended
Was this review helpful? Yes
-
by 'Kevin' 25/11/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Tom Brown visited the flat and gave me some excellent advice on the rent I may expect and the type of tenants we should look for. We had recently spent £35,000 on refurbishing the flat and so expected to achieve a higher rent than before. However we were delighted with the speed new tenants were found and with the rent increase of 43% Tom achieved for us, far exceeding our wildest dreams and for a three year term. John, his assistant, went out of his way to help the new tenants move into the flat even going so far as to help lug their boxes up to the flat. He also visited us in our home twice with paperwork, a service far beyond the normal or what was expected.
Was this review helpful? Yes
-
by 'Bonny Morris' 25/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Kirsty Eke has been an excellent property manager at Ludlow Thompson. She responds fast to problems that arise from myself or my tenant and she has really kept the lines of communication open between myself and the tenant.
Kirsty has always been extremely polite, conscientious and pays excellent attention to detail. I have been really delighted with all the work that she has on my flat. There has been considerable problems, kitchen cupboards, boiler, taps in the bathroom, blinds all going wrong and Kirsty has managed all these issues in the same, detailed way ensuring all repairs were done. I couldn't recommend her more highlyWas this review helpful? Yes
-
by 'Danc R Ltd' 24/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Let our 2 flats quickly and efficiently at asking price. Gave good advice on marketing prices. Michael Birley, Edmar Vinuan and Sarah Pinfold where all consistent in their help ensuring that our properties where let not only to suitable tenants and quickly.
Was this review helpful? Yes
-
by 'Kristyn' 24/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Mandy, Sue & Tal were instrumental in getting our property under offer within a very tight time frame to allow us to proceed on a house we are hoping to buy. The process since then has not been an easy one and would like to commend Mandy Burrows on her guidance and professional assistance to help us every step of the way. We are still yet to exchange so all is not yet over but know we are in good hands with the team at Dulwich. Thank you so far girls for all the extra effort you have put in.
Was this review helpful? Yes
-
by 'Lexy B' 24/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Friendly, communicative.
Made it easy to find the perfect apartment within my budget.
despite unfortunate management handovers at the time, I was dealt with well.
Was this review helpful? Yes
-
by 'Jammy-Z' 24/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I just moved in my new property 2 months ago, and it's the first time for me to rent a flat myself in London. I think Ludlow Thompson gave me a great help in dealing with renting things. My property manager Sarah has helped me to solve different problems such as the electricity and the repairing of the washing machine. I am pleased to what they have done for me. It's a good responsible agent to choose.
Was this review helpful? Yes
-
by 'Dean' 24/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I viewed a property in Anerley with Daniel from ludlow Thompson, he was very helpful, trying to accomidate all my needs. He kept in contact with me on a regular basis and kept me upto date with all the affairs regarding the refrencing process. Unfortunately the landlord of the property rejected my offer, but the guys i delt with at Ludlow Thompson did a good job. Would defonetly use them again
Was this review helpful? Yes
-
by 'Fentiman Female' 24/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the Ludlow Thompson team to be very proactive and engaging, understanding my needs and priorities towards fnding the specific tenants that I wanted, for the best price possible.
Mike in particular was extremely helpful and always seemed happy to go the extra mile for his clients. I would definitely recommend their services.
Was this review helpful? Yes
-
by 'Tricia Simcock' 23/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been delighted with the service that Hannah Davies has been providing with regards to my property.Since Hannah has taken over my account I have always had my phone calls returned promptly and what she says she will do she does quickly and effectively; a vast improvement on the service I was given by her predecessors.
Well done Hannah, keep up the good work!!
Was this review helpful? Yes
-
by 'Trevor Tuck' 23/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
First contact with our new account manager Jessica Lewis found her to be very confident and competent in dealing with our issue and also very responsive on getting in contact with the tenant and ourselves and managed to resolve the issue in good time and with minimal disruption to us or the tenant very good first impression
Was this review helpful? Yes
-
by 'KR' 23/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mixed feelings about Ludlow's as a whole. I have had problems caused by them using Spark Energy to take over a utility account. However when dealing with their office at Apex Park, my latest agent, Sajeev Patel, has been very helpful in sorting out my latest contract. He is polite, reliable and actually does what he says he will do. Let's hope this continues ....
Was this review helpful? Yes
-
by 'Andrew Waller' 23/11/2011
- Branch:
- Property Management Dept. Ground Floor, Unit 3 Apex Park Wainwright Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
One of my two tenants decided to renege on s three-year contract just over six months into the agreement. Ludlow Thompson's Hannah Davies dealt with my case. I was most impressed by her swiftness and efficiency. She kept me regularly informed throughout. I am sure that her polite but no-nonsense approach has ensured that both old tenants are now and new ones are in - once again paying full rent. I cannot praise enough Hannah's skills in dealing with colleagues within her own company and outside parties.
Was this review helpful? Yes
-
by 'Siphiwe' 23/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Dayo was extremely helpful whilst showing myself and my husband a property. We showed up late, and he went the extra mile. He was patient, and very informative.
He is definitely the best estate agent i have dealt with.Was this review helpful? Yes
-
by 'SJ' 22/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have worked with Ludlow Thompson for over a decade in the management of my London property while I have worked overseas.
Since I have started working with Rebecca Thompson my Account Manager I have experience really exemplary service from this division in Ludlow Thompson. It just goes to show a customer service approach comes from the individuals within any firm. Ms Thompson has transformed my impressions of LT & delivered to all my requests in a courteous and timely manner, making my requests feel important and prioritized! I am so please Rebecca is on my team!!
Was this review helpful? Yes
-
by 'Davina Patel' 22/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was in a fortunate position of having a charming younge gentleman, Hafeez Hassam to help market my property and achieve a high end rental return for my investment property. From the very moment LT took on my property Hafeez worked dilligently and quickly in securing realiable tenants for my newely refurbished property. He used his client base, his vast knowledge of the area and his vast experience in lettings in creating a 'buzz' when my property was taken on to let and was able to line up a stream of high end tenants to put in offers on my property.
He proved himself to excell in... (read more)Was this review helpful? Yes
-
by 'mr.ejaz ahmad' 22/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Hafeez Hassam was is the best agent i ever experienced.he always answer the phone immediately at his work and even after his work hours.he was polite and i would love to recomend him and ludlow thompson to everybody.
he found a perfect flat for me to make my home.Was this review helpful? Yes
-
by 'lucylevitt' 22/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They were very helpful, honest and straight forward.
Was this review helpful? Yes
-
by 'Rebecca' 22/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Bradley at Ludlow Thompson was great from the moment we saw the property advertised, through to arranging a viewing, making an offer to the landlord on our behalf and checking that everything was going well during our referencing. Communication was great and Ludlow Thompson's online tenancy system is really useful. It means we can access important documents like our tenancy agreement, gas certificate etc electornically at any time.
Was this review helpful? Yes
-
by 'Max Turner' 22/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very please with the agents from ludlow Thompson, Stephan Graham help us out so much in getting us in this property at a very short amount of notice. if it wasn't for him then i would still be on a sofa. Tom burke Help loads on my payments, when my bank were messing me around. Thanks again Ludlow Thompson i ill defiantly be passing on your details to my friends and family.
Was this review helpful? Yes
-
by 'Kirsty Eke' 22/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Kirsty Eke has recently took over the magagement of my account and has done a fabulous job to date. She has been very helpful, getting back to me asap and also providing me with as much information as possible.
A breath of fresh air compared to the service I have received to date!
Thanks Kirsty! I hope we will continue working like this together.
VanessaWas this review helpful? Yes
-
by '?' 21/11/2011
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Delt with Lauren and Taryn and and both were extremely professional.
Was this review helpful? Yes
-
by 'Ton=m Burke, Haley Morrell, Chris Valentine' 21/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson helps to manage and to let my property above. The property manager is very helpful in dealing with difficult tenants and the letting agents are very good in securing new tenants with good rentals in a very short time. Very good communications and good cooperation between the manager and the agents.
Was this review helpful? Yes
-
by 'Will' 21/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was shown several properties across the space of two weeks by a chap called Hafeez. He was polite, friendly and very down to earth. He only took me to suitable properties and was very honest in his approach. When Hafeez was not in the office I dealt with other members of the team who were all very friendly and helpful and nothing was ever too much of an ask.
A great team who I would happily use again and definately reccommend to friends in the future!
Was this review helpful? Yes
-
by 'Miss C' 21/11/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Kerry Lindsay at the Apex Park office has been extremely helpful in dealing with a very difficult situation with our flat. She has constantly kept us updated without us having to chase, and her daily updates have been appreciated. We were wary of letting agents after a troublesome let previously and so we were not sure what to expect when we went with ludlows. However I can honestly say that Kerry has been outstanding & we would definately recommend ludlows to anyone!
Was this review helpful? Yes
-
by 'Arturo Alvarez Leo' 19/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
We were looking for a flat in the Oval area and since we step into your agency, Michael Birley gave us a fantastic service. Not only he provided us with plenty of options based on our needs, but also did not hesitate to take us on possible properties viewings at that exact moment. We finally decided to go for another flat that we found walking distance from the Oval tube station, unfortunately this flat was not listed with Ludlow Thompson. But the service we received from Mike was outstanding. I hope we could find this kind of service and high standards in the other real estate agencies. Thanks! Arturo+Dimitra
Was this review helpful? Yes
-
by 'John Dee' 19/11/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
really amazing customer service. would recommend them to anyone.
Was this review helpful? Yes
-
by 'David Ornsby' 18/11/2011
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our agent David Ornsby .While searching the house for our family David proved himself a true professional he accurately determined and compared to our desires and our ability to. In the end, he picked up the option just appropriate to the needs of our family, Size of the house. place. condition and price.David is very pleasant to communicate and knows the business .Thank you David and thank the company .
Was this review helpful? Yes
-
by 'heathermcmillan' 17/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Used Ludlow Thompson to view a flat and put an offer in and hopefully will let through them! Estate Agent, Bradley, was great showing us round gave us time to look at the flat without influencing our decision or putting a hard sell on. Gave us an honest and clear run through of the letting process with the agent and gave us helpful advice on things to do in order to secure the property.
Throughout the process was clear, honest, precise and all in all made us want to let the property through Ludlow Thompson. Had previously seen the property with Foxtons and did not want to let through them but really glad we came across a great honest estate agent in London.
Was this review helpful? Yes
-
by 'Gosia' 16/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
The agent was very helpful so far.
Was this review helpful? Yes
-
by 'I Goreva' 15/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I have recently sold my house through the East Dulwich Branch and would like to write about my experience.
Mandy Burrows was overlooking the sale process from the start, and has done a tremendous job!
The sale was not a smooth and easy process, as my house was rented out and we had to deal with tenants, and at every little or big hurdle, Mandy would rise to the challenge and work hard to achieve a reasonable solution. I would especially praise Mandy's ability to pick up a potential problem at a very early stage; thus, having built good rapport with the tenants, she has managed to identify the risk of one of the tenants becoming a sitting tenant and potentially ruining the sale. Mandy went out of her way and certainly beyond the scope of her duties to find a suitable accommodation and persuade the problem tenant to sign the contract and move out even ahead of schedule.
I want to take this opportunity to thank Mandy for her professional approach, focused and diligent attitude. She made this sale happen. Mandy is a real asset to the company.
Thank you!Was this review helpful? Yes
-
by 'Mary Garry' 15/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The agent, Tom Burke, was very helpful in explaining the approach to finding a tenant, the options avaible in terms of contracts/Tenancy Agreements, the Legal and Rental Warranty Scheme and the Terms and Conditions between the LL and LT. I was also very pleased with how the property was marketed and am very grateful to Stephen Graham for this and also for overseeing the exit of the previous tenant and meeting with the Freeholder (who wanted to examine a drain). The agent was very efficient in securing what appears to a suitable and reliableTenant and was also very communicative and available... (read more)
Was this review helpful? Yes
-
by 'Richard Thompson' 15/11/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was lucky enough to get Mr Richard Thompson as agent for my tenancy, and would like to highly recommend him for his dedicated work and professionalism regarding my rental process. Mr. Thompson has been regularly of great help answering the many questions I had as a foreign tenant, and I therefore appreciated very much his kind consideration and both the quality and accuracy of his explanations, which leaded me to finally rent a property with your company. I would certainly recommend him to any friends and relatives you might search a flat in the neighbourhood.
Was this review helpful? Yes
-
by 'BM' 15/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Chris Hadome was helpful and charming and made the viewing experience really easy by driving my flatmate and I to see various properties.
I would definitely use Ludlow Thompson again as a result of the high quality customer service delivered by Chris.
Was this review helpful? Yes
-
by 'Jon Marsh' 13/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- They manage our building
- Experience:
- Would you use the agent again? Yes
From the moment Hannah (Apex Park, Ludlow Thompson) took on the issue I was having everything moved along so quickly, with few hiccups.
I had regular phone calls where she was informative, decisive and appeared to do all of this with good humour (always important).
The process was sorted quickly with constant reassurance that everything would work out well. The process including negoitating with an angry landlord, something that Hannah seemed to deal with, with ease.
All round great work, Thanks Hannah.Was this review helpful? Yes
-
by 'Michael Birley' 12/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Michael Birley offered excellent service in explaining the required information of the processes and tenancy agreement.
Was this review helpful? Yes
-
by 'Bradley Gilchrist' 11/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Bradley Gilchrist was excellent with the whole process making for a very smooth and helpful service
Was this review helpful? Yes
-
by 'Maria Rega' 11/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Charlotte Munroe was extremely helpful when I let my property. As I was a new landlord, I needed advice on just about everything and she was always there to listen and help me. She was very proactive and found me great tenants!
Was this review helpful? Yes
-
by 'Terese' 10/11/2011
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Like my sister Jessika, I would like to make it clear that when I say "excellent" I am only referring to Suki, whom we all adore. Throughout the weeks during which we were in contact with the agency, we felt that the agency in general didn't seem to have a very good communication system - some people were unaware of things that they should have been aware of, such as the fact that we were prepared to pay 3 months' rent in advance.
Suki, however, really struggled throughout the whole thing to make it work for us, managing to work around the fact that we were late for our appointments several times. He never tried to rush, never seemed stressed and let us look at the properties in peace without overselling them. He's also really charming and sweet. We love him!Was this review helpful? Yes
-
by 'Sara Berg' 9/11/2011
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very satisfied with Sukis work. A bit disappointed with the agency in general. But very happy with Suki and everything he did for us. Ten points to Suki!!!
Was this review helpful? Yes
-
by 'Maria' 9/11/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Ludlow Thompson last month in order to find a property in the City area. I found them to be much friendlier, efficient and more organised than any other estate agent I have used in the past. Furthermore, unlike other estate agents, Ludlow Thompson were interested in achieving a good deal for both me and the landlord, a fact that I greatly appreciated.
My agent, Tom Browne specifically was extremely helpful, friendly and efficient, always there to quickly answer my questions, and deal with all necessary arrangements for the property.
Overall, I have had a very good experience with Ludlow Thompson, and would definitely use their services again in the future.
Was this review helpful? Yes
-
by 'Nick Boxall-Hunt' 9/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
A professional and courteous team at LudlowThompson helped me find great tenants on a great contract so that we all felt we had a good experience. There were challenges with prospective tenants that Ludlow Thompson rose to and the communication was good throughout. I'd be happy to recommend them to other landlords.
Was this review helpful? Yes
-
by 'Thomas McKnight' 9/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent clearly, Bradley Gilchrist, listened to our requirements organising several viewings which of homes which fitted our requirements, we were then never put under any pressure to choose and between making our offer and moving in were made to feel, by Bradley and Darren Warmisham, as reassured as is possible prior to the moment we picked up the keys.
As someone who has rented many times in cities including London, Florence, Amsterdam, and Buenos Aires, my experience of Ludlow Thomson stands right at the top. In the often cutthroat, callous world of the estate agent, in Ludlow Thomson there lies an Oasis of courtesy and friendliness. Thank you.Was this review helpful? Yes
-
by 'Lotantula16' 8/11/2011
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This is hard, as we had a complete nightmare with the landlord, however I do feel that Ludlow themselves were very helpful especially near the end of our dealing with eachother. If it hadn't of been for the landlord being utterly indecisive, unprofessional and completely wasting my time I probably would have alot of better things to say.
Stephen and Tom did the best they could considering the unique situation we were put in with this ridiculous landlord, they really did work hard for us.
I would definitely use them again, it just sucks that KEITH is an utter douchebag of a landlord. If this was a review on him then I would have given a terrible as the ranking!!Was this review helpful? Yes
-
by 'Lorraine' 7/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was in touch with Ludlow Thompson's agent Mark for a couple of years whilst searching for a property and despite the protracted search Mark and the branch kept in continuous contact and always made viewing requests a priority for me.
Their property details are detailed with seemingly accurate floor plans etc and when details / viewings requested they are, in the main, quick and reliable at getting back to you.
Thanks Mark!
Was this review helpful? Yes
-
by 'Jessika' 7/11/2011
- Branch:
- 381 Kilburn High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I want to make myself clear that when I leave the rating Excellent it is not for the agency in total, it's just for Suki. There were so many troubles with the landlady and the agency, but I find that Suki really tried his hardest to come up with a compromise and to solve everything for us. He also put up with all the problems my roommates and I gave him and he really should get a bonus for that. So even though I am kind of pissed off with the agency for making us wait four extra days to move in etc, I LOVE Suki and I really don't think we could have found an agent who would work as hard for us as he did.
Was this review helpful? Yes
-
by 'Christopher T.' 4/11/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ijeoma Ukwunnah has performed a great job regarding active research and specificially recommending the properties matching our difficult criteria. For sure we will choose this service again !
Christopher T. , Walthamstow, London
Was this review helpful? Yes
-
by 'landlady' 3/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Firstly, I want to say my rating for Ludlow Thompson as a company is average. The rating for this particular agent is excellent. When I left Ludlow recently, my dealings with Sarah Pinfold, property manager at Worcester Head Office, shows true professionalism. I had a dispute with my tenant about a deposit deduction for damage to a kitchen breakfast laminate top and a query with Ludlow's account about my rentals due over the tenancy period. In both these situation, Sarah was most helpful and prompt in her replies, what course of action she'll take, acted upon them and informed me at every stage what's happening. Her response has made my "problem" stress free. I want to say a big THANK YOU to Sarah and feel she has restored some of my faith in the service industry of Estate Agents.
Was this review helpful? Yes
-
by 'Green Peace' 3/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My agents were Sam Rushworth and Kate Chesterman, they are quite polite and looked after me throughout the house hunting and renting
Was this review helpful? Yes
-
by 'Alison Persson' 3/11/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Currently looking in the area to purchase investment properties. Michael Birley in Lettings (Clapham Road, Oval) has been extremely helpful in providing specifc guidance on what tenants want and the anticpated rental income from the properties I have been viewing. Registered for website which is really useful. Michael has spent time explaining how the letting and managed service works and answered all my questions. Professional.
Was this review helpful? Yes
-
by 'katefidler' 2/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
friendly staff who found a property that fitted exactly what we had asked for.
Organised all of the documents/references etc in a quick and simple manner and kept us updated throughout the whole process.Was this review helpful? Yes
-
by 'Mike P' 1/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Alex was helpful following my request for property viewings with regards to specific criteria. He found me a number of properties, including the one that we ultimately took. Also was flexible to our awkward viewing requirements (4 sharers each viewing separately).
We were explained the following process well so everything was simple (despite the massive fees all London agents seem to charge!).
Move in went smoothly enough, and Alex went above and beyond the call of duty in responding to issues late on a Saturday night.
Overall very happy, as smooth as any move goes. Nothing to complain about (except the money, but nothing changes there!), and the whole office staff seem to be top guys and girls who are willing to help.
Was this review helpful? Yes
-
by 'Cesar' 1/11/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I can say that I had a good experience with Ludlow Thompson. The firts time I walked in to their office the agent treated me very well and was very interested in helping me and answering my questions. In my first visit, the agent booked me for a viewing of some flats. After the viewing I was interested in one of the flats and the agent (negotiator) advised me to place an offer on the flat, and begin the process for renting the flat.
This process can be at times difficult but in my case, the negotiator took care of making this process as smooth as possible. Thank you Charlotte for all your help.Was this review helpful? Yes
-
by 'Joe Milton' 31/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Agent was very friendly and helpful. Showed a slelction of properties in our price range. Kept us informed about progress. A pleasure to deal with.
Was this review helpful? Yes
-
by 'Sunita' 31/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our agent Edmar was excellent at his job and listened to our needs very well and matched them. I would definately use ludlow thompson again because of this experience.
Was this review helpful? Yes
-
by 'Jonathan Cupper' 31/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
From the first meeting Alexanders team showed a real hunger for the business and confidence that they could find me good quality tennants quickly. This ultimately lead me to giving them the business on an exclusive basis for a limited period. The fact that they delivered in that time period whilst still maintianing high levels of service ( no viewings at inconvienient times ) was a pleasant surprise. Alexander and his team responded quickly to questions which as a first time landlord was much appreciated.
On the strength of my experience with the lettings team I shall be approaching Ludlow Thompsons sales team first when I come to sell the property.
Was this review helpful? Yes
-
by 'Miriam' 29/10/2011
- Branch:
- (Oval Office/Branch) 12 Clapham Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
A Very good service I would recommend to friend always Chris and Nick was efficient in arranging viewings.
Was this review helpful? Yes
-
by 'Jimmy Ryan' 28/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Efficient and detailed reference process managed by Katie Court-Chesterman.
Was this review helpful? Yes
-
by 'Janet' 27/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Chris Hadome is efficient and proffesional. From my first contact with the agency he has been available to give information and book viewings, and has always been quite clear and informative about the availability of the properties I was interested in.
Further to this, he continuously updates me on the availability of properties following the criteria I gave him.
I am very happy with his service.
Was this review helpful? Yes
-
by 'Dr Vanessa Crawford' 27/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been extremely pleased with my current Property Manager, Sophie Martin who has by far excelled her predecessors in being polite, quick to respond and to try and chase up requests for me from tenants and other parts of the organisation. She understands the limited time I have and why I pay for a full management fee and does her utmost to try and smooth the path. I would be happy to support her for any recognition of the hard work she does, whilst selfishly not wanting to lose her as my property manager!
Was this review helpful? Yes
-
by 'Charles Lederer' 26/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had a number of issues with Ludlow Thompson and spoke to a number of different personnel in their credit control department before speaking to Hannah Davies. Hannah instantly listened to my issue and thought hard about how to solve the issue. Having looked into this further, she was able to deliver a solution to the problem without causing me further distress. Attentive and approachable, Hannah seemed keen and always willing to help. Having spoken to 3 other members of staff at the same company, and not having had any adequate response or progression in my issue for over a month, Hannah took down the details and resolved the issue in a matter of days without fuss. Certainly an asset to a team that I had been losing patience in dealing with.
Was this review helpful? Yes
-
by 'LHamilton' 26/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Helpful and friendly. They were never condescending and provided us with regular properties updates that fitted our requirements and budget (unlike Foxtons, who I shall avoid next time). Viewings were easy to organise and efficiently dealt with.
Would recommend.Was this review helpful? Yes
-
by 'Andrew' 26/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been having a lot of difficulties with my landlord because he lives abroad but Hannah Davies and her colleagues from Apex Park have worked tirelessly to help things move along. Without them, I would have been at a loss as what to do. I can't thank them enough for the professionalism and care.
Was this review helpful? Yes
-
by 'I Sattar' 25/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service. Third set of tenants from Ludlow. Alex has a hard working team who also helped me with my property search as well.
Was this review helpful? Yes
-
by 'paul' 25/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Quick at responding to emails and allowing us to move in early.
Was this review helpful? Yes
-
by 'Alexander Rawlinson' 24/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Found new tenants quickly
Successfully negotiated and increased rent
Knowledgeable and professional
Promptly replied and answered our queriesWas this review helpful? Yes
-
by 'YNWA' 24/10/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We especially appreciate the fact that the agent did try her best to find a suitable place for us in a such short period of time. Another thing we're really satisfied with is that the agent was aware of our situation as students from abroad and did their best to sort out the agreement with minimum hassle, especially the "guarantor" part. Our new place is lovely and we're enjoying it so far.
Perhaps, the only part I that I was a little dissapointed with is the term that a property would still be under offer even though you pay the reservation fee. Why would you need a... (read more)Was this review helpful? Yes
-
by 'emilio zorlakki' 24/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using this branch for 13 years and have always found them to be very professional and courteous towards me.my phonecalls are always returned promptly and the staff often go out of their way to make sure that they can either assist me or resolve any issues to my satisfaction.I would not hesitate in recommending them.
Was this review helpful? Yes
-
by 'Landlady in Tooting' 24/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson online management system is excellent, providing a one-stop shop with all documents.
Working with the team at the agency, the whole process of finding a tenant and moving them in was on the whole very smooth, but couple of small issues, due to lack of attention to details are stopping me from giving top marks. However, the response to remedy to these issues was very prompt and accurate.Was this review helpful? Yes
-
by 'Ms Ruby Jay' 23/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have been letting our property with Ludlow Thpmson for a while. They are professional and one of the agent is always available and able to help us with our query. They are always very active and involved when trying to find tenants. The branch director has always been very helpful and proved that he had good leadership skills at several occasions.
Was this review helpful? Yes
-
by 'Mrs Mac - Tooting' 20/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have just let out my flat through Ludlow's and have been really impressed with their Lettings team. The Lettings Manager, Alexander R, was really helpful in giving me all the info I needed to decide which lettings option to choose - find a tenant or find a tenant and collect rent or find a tenant, collect rent and manage any issues. As we are relocating abroad I have chosen the fully managed option and I couldn't be happier. The flat was put on the lettings market on a Wednesday and I had offers straight away and accepted a really decent one on the Saturday. I was also impressed with Alex B who conducted most of the viewings he was really professional and easy to deal with. This has been such an easy experience and I would highly recommend both the quality customer service from the Lettings team, but also the high caliber of tenants that were shown through the property. They had all undergone a rigorous screening process, which was very reassuring.
Was this review helpful? Yes
-
by 'Maree' 20/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
II was really impressed with the lettings team at Tooting when I recently let out my property with them. They were personable and professional and did what they said they would do...
Was this review helpful? Yes
-
by 'Miss Lorraine Allinson' 20/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I came back to the Tooting office as I'd had such positive experiences there before. They immediately took my property on as a let irrespective that it was outside the local borough. All the staff were extremely helpful conducting regular viewings at the property and keeping me updated at all times. I would not hesitate to ise them again of recommend any of my friends or family.
Was this review helpful? Yes
-
by 'Roisin Walsh' 19/10/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My flatmate Ross spoke with Maria Hogan via telephone initially. She was very helpful and communicated well. We then went to view the property listed above. From the moment we met Kate Bentley and Maria Hogan they were most friendly and helpful. They both have great interpersonal skills and are very genuine which I think is so important in a good estate agent. They answered all of our questions and made the process as easy as possible. Both myself and my flatmate never felt like we were being offered a sales pitch which so often happens...
Was this review helpful? Yes
-
by 'RWlandlord' 19/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been with Ludlow Thomson for over 5 years and I find them very helpful and easy to talk to. The person responsible for finding tenants for this this time round, was Charlotte Corner-Munroe. I found her quite knowledge-able in the type of tenants I was seeking and she found me the right kind of tenants within days. Also, if I had queries and with new tenants due to move in, it is normal to have quite a few. I would usually send an email and I get a positive and informative reply very quickly. To date, I have had a change of tenants every two years on average and it has been good working with Ludlow Thompson. I have been fortunate in the type of tenants that I have had. All I can say to Ludlow Thompson iis keep up the work and provide me good tenants in years to come !!
Was this review helpful? Yes
-
by 'Clint' 18/10/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Id like to say Gemma Heaton from Ludlow Thompson does a fantastic job for me. Statements are as regular as clockwork, repairs are done quickly and efficiently.
As any landlord knows no news is good news and Ludlows only get in touch when they need to. Ive been with them 5 years and will stay.
Was this review helpful? Yes
-
by 'judy.williams' 17/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent Chris was exceptional. He was very helpful in setting up an account for me that gave me access to online property viewing. I found a property that I was interested in and he also secured me a viewing. I am hoping this will be new home to me and my family. As a result of this I will definitely recommend Ludlow Thompson and the particular agent to others.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Gustavo Ceccere' 13/10/2011
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When we saw the flat, it was being refurbished. The Agent, Mr C, said that there would be carpet on the stairs. After we signed the contract, we moved in to the flat, but no carpet was placed. The stairs looks terrible and it was full of staples from the old carpet that was removed. When asked, Mr C (from Wimbledon branch) said that he never mentioned about the carpet. We were three people who heard him saying that. Unfortunately, we did not ask it to be included in the contract, so there was nothing we could do, neither ask.
There was a problem with gas leak. We called the agency (G F was... (read more)
Was this review helpful? Yes
-
by 'Charlotte Corner-Munroe' 12/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Hi. My agent name is Charlotte Corner from Ludlow Tooting branch. I have to say I'm delighted about service. She offered me a wonderful flat. Very carefully lead our case, in a manner understandable to us, explained the every detail. In convenient for us a very short time the contract was signed at our very satisfied. Charlotte was always kind and ready to help. She is very honest.
Thomas Ludlow agency is very flexible. I will surely recommend this agency to my friends.
Regards!Was this review helpful? Yes
-
by 'Yan' 12/10/2011
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Sarah Pinfold and with all her colleagues, from letting team to thereafter management team in Ludlow Thompson letting agency Ltd are very friendly and helpful, having helped us to find a perfect house to accommodate & having looked after us continuously. I wouldn't hesitate to recommend this company to all prospective tenants or home-seekers.
Was this review helpful? Yes
-
by 'Sumit' 12/10/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My flatmate and myself had a pretty good experience after struggling for months to find a place and getting mucked around by other companies, the agent we had (Richard) was really efficient form the outset. Managed to squeeze in viewings at a moments notice, then liased with the landlord on the spot to say we'd put in an offer and then got all the paperwork we needed to do emailed out to us quickly and helped us with the referencing process too. After moving in he's also helped with a few minor teething problems making sure the landlord was doing what he needed to to do. Overall happy with the service.
Was this review helpful? Yes
-
by 'Philippa' 12/10/2011
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
Ref: Jacob Burston
It was a pleasure to converse with Jacob - he was extremely polite, friendly and helpful in our search, with a good grasp/understanding of our requirements, and very quick response regarding any new properties available or contact by us. Would definitely contact him again should we need to move again in the near future.
Was this review helpful? Yes
-
by 'Tim' 10/10/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
We have been working closely with Tom Browne from Ludlow Thompson, in our opinion he has the highest standards we have encountered here in London. He was on hand at any time to answer questions and was very accommodating and flexible in showing us various properties.
We gladly endorse Tom and are thankful for a job well done...
Was this review helpful? Yes
-
by 'Lisa Renee' 10/10/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I would like to leave a review on the fantastic help that Tom Browne was he is an amazing person who is a large asset to your company he went beyond the call of an agent to help provide the necessary support i required and i will be forever thankful for his assistant.
Was this review helpful? Yes
-
by 'Rhysgdotcom' 7/10/2011
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I dealt with Michelle at the Acton branch and Lois in Apex Park and both were outstanding. I've had some extremely bad experiences recently where agents have the attitude of "if you won't take it, somebody else will" but Michelle and Lois made me feel confident in the company, the process and I always knew where we were in the process.
I will definitely be using Ludlow Thompson from now on!
Was this review helpful? Yes
-
by 'Ken Carter' 5/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Charlotte was extremely friendly and helpful, and made the whole process as straightforward as possible. I've actually never had so little trouble finding a flat and am very happy with it now we've successfully moved in.
The only thing that could have been improved was the referencing process, which got slightly muddled but was all sorted out in the end in plenty of time.Was this review helpful? Yes
-
by 'Caterina' 4/10/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service I received from the team at Ludlow Thompson was exceptional and I look forward to dealing with them in the future. If every customer gets the service I got from Ludlow Thompson, it will put Ludlow Thompson head and shoulders above the rest. Your peers have forgotten about customer service, you guys have mastered it! Thank you for a superb service and a special thanks Jonathan Brignull, Jay Izzet and Sophie Martin who were superb!
Was this review helpful? Yes
-
by 'Tenant1987' 3/10/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The staff at Ludlow Thompson are competent friendly and helpful. They respond to emails quickly have so far addressed all of the issues we have had with our new property. Where the company loses points is it's referencing requirements. Within 48h of an offer being accepted, each tenant is required to provide a driving licence or passport, proof of address, 3 months bank statements and an employment reference. If the party is a student, has a credit rating of less than 200, has been in their job for less than 12 months or does not earn more than 2.5 times their share of the annual rent, they require a guarantor who is also required to supply the above in addition to a signed covenant form. This is a lot of very personal information for each party to accrue within 48 hours (although thankfully the staff did extend the deadline for us) and entrust to Ludlow Thompson for the duration of the let. If the party cannot provide this information they are invited to pay 5 months rent up front, in our case amounting to £30,000 (enough for a deposit on a small house...)
Was this review helpful? Yes
-
by 'sue' 3/10/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our consultant Sam was very helpful throughout the process, going out of his way at our first viewing to spend a lot of time and answer questions despite being a Friday evening. He always responded to calls when we had questions and we felt he had a good understanding of his customers' requirements. He took some matters up effectively with the landlord. He has a good sense of humour which helped the process of negotiation.
I am not sure that the on line my account system is a perfect one, but system errors were sorted out by ludlow thompson when we had difficulties. I think it would be helpful to get a written breakdown early on about actual costs calculated for the particular property ( agency fee, deposit, advance payment) as although the principles are in the guidance/draft contract, and this was all explained to us, it is reassuring to have this spelt out in writing and get the agency fee agreed,
I would recommend ludlow thompson to others. ( I am a guarantor for one tenant but brokered much of the discussion)Was this review helpful? Yes
-
by 'issi' 30/9/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
the agent was very professional and easy to get in touch with. Good communication and the office was in easy reach which was very handy. Good communication between the different people who were working on this property. overall quite impressed...
Was this review helpful? Yes
-
by 'Sadie' 30/9/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having had a disappointing experience with an agent in the Kilburn branch where our flat had fallen through and as a result were homeless we were referred to Tom Browne from the city branch to help us find a property. We contacted Tom on Saturday afternoon and after 2 hours he had found us a suitable property to view. Tom went above and beyond the call of duty by working out of hours late on a Saturday evening to ensure we had the first view of the property. The property was perfect and due to his hard work, excellent customer service and organisational skills we were able to move into the property just 3 days later. Tom was friendly, attentive and helpful ensuring that we left with a positive LudlowThompson experience and would, now, definitely use the lettings egency in the future.
Was this review helpful? Yes
-
by 'tommo' 29/9/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Samuel was a very helpful letting agent, he advised us to improve the standard of the property in order to make it easier to let to the target audience. He contacted us on a regular basis to give us updates on the progress of the letting. He also found good tenants which all landlords need. The cmpletion of the contracts was also clear and smooth. I did not have to do much other than give him the keys. Samuel is also a nice guy who seems genuine and pleasant. Its nice working with agents like samuel...
Was this review helpful? Yes
-
by 'Ashley Seager' 29/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow's have always found me good tenants from either their Oval or East Dulwich branches and have always had my best interests at heart. Day-to-day management of the properties is very efficiently run out of their HQ by Kerry Lindsay who is always helpful and cheerful and keeps everything ticking over nicely.
Was this review helpful? Yes
-
by 'Ramiar Arya' 28/9/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We found property on ludlowthmpson website. I found the web site really easy to use and the property alerts where amazing.
We needed to move in straight away and had a few request that needed to be agreed to and completed.
the manager Adam managed to have the property ready with new carpets fitted within a matter of days.
Myself and my friends received an amazing service from Adam and his team at Lewisham ludlowthompson
Was this review helpful? Yes
-
by 'Nisha' 28/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
EDMAR VINLUAN:
Edmar was of great help to us four girls. He was punctual, efficient and always presented well. Edmar showed us round quite a few houses and was help negotiate our rent money with the landlord. he helped keep within our budget - as students - we were working with a tight budget. He fully understood and presented to us exactly what we were looking for. Edmar also went out of his way to arrange viewings around us. He spoke clearly and was very knowledgeable about the housing market. He informed us of how we should go about renting a house, and also helped our move in be a comfortable and smooth ride. I would definitely work with this company again. Edmar was funny, professional and met and fulfilled all of our needs. Thankyou
Was this review helpful? Yes
-
by 'Cat&Laura' 27/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We had a very efficient and friendly experience with LT. All our questions were answered clearly and in a way that made sure we understood what was happening. The agency fees are excruiatingly high but the service of the agent Mike Birely was excellent. Thanks Mike!..
Was this review helpful? Yes
-
by 'Jodie Lock' 23/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Michael Birley was a great agent to work with. He responded to our enquiries rapidly and went out of his way to help us. He clearly knew what he was talking about and was very organised. We would definitely deal with him again.
Was this review helpful? Yes
-
by 'Guest' 14/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After a stressful and disappointing experience of our previous flat falling through, we were put in touch with Tom from the Dulwich office. We were homeless and needed to sort out a place to live as soon as possible. Tom from Ludlow arranged a viewing for us late on a Saturday evening (out of office hours) and showed us a beautiful flat that had just come on the market. He pushed the offer for us and we were able to move in just 4 days later. He worked hard to negotiate our rent, went above and beyond the call of duty and was very approachable. All in all it was a very positive experience and I would defintely use the company again
Was this review helpful? Yes
-
by 'IIIQTooting' 10/9/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
From initially talking through what we were looking to rent and pay with Charlotte to be shown around properties with Amy, the girls at Ludlow Thompson Tooting seemed to understand what we wanted and quickly helped us complete our move. Very friendly, very professional, very knowledgable. We were kept well informed at all stages of the process and all the paperwork was sorted well on time and with a minimum of fuss.
Was this review helpful? Yes
-
by 'george s.' 10/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Please be aware of this agency!!!! Please be aware of this agency!!!! Please be aware of this agency!!!!
I would not recommend this agency! Stay far far away from them! We just move in to our new flat with my girlfriend and inside in flat was mess and rubbish. They promised us shower to be done which not done! They promised us furniture which is not there, only one table and one sofa are there which both are from someones bin!! Place is not clean, builders done promised floor but left unbelievable mess after them. Why we pay this agency?? People don't be stupid and naive! I never ever go... (read more)
Was this review helpful? Yes
-
by 'Sanil' 10/9/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Amy has been great to deal with from the start. Very friendly and easy to get on with she has made the whole process of finding a new flat so much easier. In fact this was one of the reasons we chose to deal with Ludlow Thompson as opposed to another estate agent.
She was great negotiating on our behalf with the landlord and has always been prompt in dealing with any queries we have had.
A pleasure to work with and a great asset to the company.
Was this review helpful? Yes
-
by 'jjtooting' 9/9/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our estate agents were really helpful- they advise ud on our offer, and were very knowledgable onthe property and surrounding area. they made great effort to point out the important points in the contract, and i have full trust that they are acting as much on our behalf as the landlord's (which is very refreshing).
I have recommended them to many friends.Was this review helpful? Yes
-
by 'LKM1' 9/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Am grateful for how Jeremy Stone and Suzanne Grey kept me informed throughout the process; and for their hard work chasing down the buyer, when progress slowed and when the deposit was not forthcoming.
I've been so impressed with the level of communication I've had with Jeremy and Suzanne. They've always been so willing to help and get things done. They arranged viewings when they were convenient to me and always informed me when they were taking place.
Friends are amazed when I tell them how pleased I've been with my estate agent.
Was this review helpful? Yes
-
by 'sebastien' 8/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Always available, very professional and always happy to answer any questions we had ! congrats !
Was this review helpful? Yes
-
by 'nickname' 30/8/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Most unpleasant experience and a lot of stress:
Check-in surveys are everything but independent, major faults with the property don't get listed (e.g. cracked double glazed window).
Check-out surveys are done with a magnifying glass. Problems with the property such as leaking radiators on the second floor causing central heating not to work in December and soaking the kitchen ceiling resolved in 3 days.
We have re-decorated the entire house, fitting new carpet in one of the rooms, bought leather sofa set the replace the cloth one in which we found a train ticket from 1994. Despite this, the deposit was disputed at the end.
The Bulgarian bloke who was playing manager at the time was as helpful as the dead mice I found underneath the kitchen cupboards when we moved in, refusing the provide information on why the deposit will not be returned.
When deciding whether to go to them, don't forget to factor-in the solicitor bill.Was this review helpful? Yes
-
by 'Josh101' 22/8/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
These guys are beyond a joke. They caused me and my flatmates grief beyond a ridiculous level. This company essentially hides behind the landlord when anything goes wrong. The whole idea is that they are meant to manage the property on behalf of the landlord, but instead they give zero service and will argue that the landlord is not allowing work to be done.
Don't be fooled by the hard sell they give it when you first arrive. it all looks very impressive, and honestly, our initial experience with them was great..... but that was also the only time it was to be any good. I think the employees should be disgusted that they work at a place like that, an organisation that takes no care for how their tenants feel. Impossible to get hold of and when you do they are just bouncing you off from one person to another. They're scared to pick up the phone and hide behind emails, with which we experienced response times of up to two weeks later, if any response at all.
Was this review helpful? Yes
-
by 'LJS' 22/8/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Dreadful service and promises are not kept! We were told our property would be perfect when we moved in with painting corrected and full cleaning. This was not done and they had not even got rid of the previous tenant’s possessions. When this was eventually sorted out they removed a truck load of rubbish and possessions! Moving into a new house and having to go through cupboards and wardrobes to remove everything from bedding to kitchenware is not a pleasant thing to have to do when you then need to do your own unpacking!
When we signed our contract we were not given all the required... (read more)
Was this review helpful? Yes
-
by 'Sam' 18/8/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I am currently in the middle of purchasing a maisonette in Brockley, the sale of which has been dealt with by Talvinder Aulak from your Dulwich branch.
I am just writing to say that I have been very pleased with the service. Tal has been very helpful by responding to all queries promptly, and I feel comfortable that she is keeping track of my case and working to ensure that it is all going along efficiently. She has been very accommodating when I have wanted to visit the property more than once by arranging visits at suitable times and even coming along to help me measure all the rooms up.
Was this review helpful? Yes
-
by 'Miss B' 16/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would not advise anyone to use this agency. Staff are very unprofessional, if I dealt with my clients in the same manner I simply would not have a job. Promised works would be done and apartment painted prior to moving in and nothing done. Apartment looks as if it hasn't been painted in ten years. On the day we were to move in and collect keys, we arrived to office only to find out apartment was not yet fully cleaned by domestic staff and keys in turn were not available. Removal van waiting all day to our expense, and insincere apologies by ditsy letting agent added to the annoyance. Number of issues with the apartment since, months before anything done about it, property manager is hopeless, waste of energy and time tryin to deal with her. 26 days without hot water and central heating, considered liveable conditions by Ludlow Thompson, need I say anymore!
Was this review helpful? Yes
-
by 'sj.connolly' 10/8/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very helpful, I really felt as if we were the consultants number one priority when looking for our flat. He was very friendly and approachable which made the process much less stressful and daunting. I would definitely use them again should we decide to move again, and would recommend others to use them as well. Furthermore, the consultant made sure we got the flat we were looking for with all our desired specifications and also got us the best deal concerning our contract. Our flat will be managed by Ludlow and Thompson which I am very happy about because I am sure if any problems arise they will attend to them with the same diligence as they attended to our rental process.
Was this review helpful? Yes
-
by 'Guest' 9/8/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson provided excellent service in finding us a flat to rent. The consultants were approachable and good at identifying suitable prospective properties with our expectations compared to other estate agents. They were very professional and helpful up to the day we signed the contract and managed to get us the best deal possible. The online system was also efficient because it notified us easily about new properties available with sufficient pictures and information. I am happy with the service and would definitely recommend them!
Was this review helpful? Yes
-
by 'richyrich' 8/8/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
i had the pleasure of dealing with luke in the leman street office. although i did not rent through him in the end,(decided to move back home with the folks and save) i found him to be very genuine, helpful and always listened to me, i felt sorry in the end for wasting his time, but will recommend him to all my friends! great ozzy jocky! cheeers mate. all the best. Rich
Was this review helpful? Yes
-
by 'Stephanie Tahirih Walker' 4/8/2011
- Branch:
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
awful AWFUL experience with them, totally sold out every step of the way!! first, they told us one price for a property, then upped it because they told us the wrong monthly rate, then upped it again when i went to see it saying that 5 pounds more and we'd definitely have it, we put the deposit down and signed preliminary stuff then a week before we were due to move in, having avoided my calls and emails for a week before, dump us saying the landlord backed out. we got the deposit back and they said they took the landlord off their books but still...dont go there!! unreliable to the MAX!
Was this review helpful? Yes
-
by 'Alex' 4/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Have recently used Ludlow Thompson to find a rental property and have found their service to be very good. Staff were happy to explain the rental process to us and clarify information where myself and my partner were unsure (as we are first time renters). Our offer was accepted by the landlord and staff managed to reduce the rent and push our move in date back by 1 week for our convenience.
The process has gone smoothly and we have been kept updated by email. The online referencing system makes the process a lot simpler and reduces the paperwork involved and trips to the agents..Was this review helpful? Yes
-
by 'Will Battrick' 3/8/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
"Good Solid Lettings Agency"
Recently arranged rental of our three-bedroom flat in Stockwell, London through Ludlow Thompson. Good customer service right from the outset and very businesslike during the negotiation on fees etc.
Once listed, they arranged a very good number of viewings and were excellent at keeping us informed of when viewings would be taking place. Our main point of contact (Mike) was very approachable and gave us good feedback after each viewing.
We had our property let with a couple of weeks and were pleased with the price they achieved.
The paperwork was pretty extensive and there are a few more "hidden" fees which we've had to discuss, but on the whole they were easy to work with.
Was this review helpful? Yes
-
by 'Atharina' 3/8/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlowthompson has helped me greatly in finding my dream house to rent and i would recommend their services to anyone looking for a trustworthy agent. They are helpful and friendly. They have guided me in choosing the perfect property. I am very happy with their services and the information they have given about the renting process as this is my first time.
Was this review helpful? Yes
-
by 'Jaannie' 27/7/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The advice and guidance provided with regards to my property search was spot on. My agent’s approach was well-matched to my lifestyle and needs and I was only shown properties that fitted my requirements and taste and therefore very rapidly found the right property for me. The agent was enthusiastic, friendly and professional when showing me around different properties and ensured I was regularly updated with regards to changes in the market and arrivals of new properties onto the market. The agent was motivated to sell but not overly pushy like other agents I have dealt with.
Post... (read more)
Was this review helpful? Yes
-
by 'One of Many' 13/7/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Ludlow Thompson.... USELESS!
From the start Ludlow Thompson have lied and cheated.
We decided to take a property near Lewisham. We were told the property would be fully repainted and un furnished. As it turns out the property had not been painted in around 5 years + and the property was full of the the landlords and the ex tenants furniture. This could not be proved because the inventory to the property has been lost.
We came to move into the property and Ludlow had the dates wrong (agued with each other int he office) and decided we could move in, but the property would not be... (read more)
Was this review helpful? Yes
-
by 'ahora001' 6/7/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to provide positive feedback on the service I received from Ludlow Thompson. She was contacting me regularly with letting offers that suited my criteria and finally we managed to find the final one. The agent also promptly answered all my questions and helped with referencing process. I have recently moved in the flat and believe that everything will go fine with LT!
Was this review helpful? Yes
-
by 'rainfly302' 29/6/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The staff in Ludlow Thompson are very professional, especially the letting consultant Kashif, who helped me throughout the process with great amount of patience. And he is also willing to accomodate to my time schedule and work overtime on Saturday when he was supposed to take time off. Overall, very friendly staff and a happy experience so far.
Was this review helpful? Yes
-
by 'dissatisfied tenant' 29/6/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
after signing the contract, no one interested in dwelling
only extend their money and doing nothing for the tenantthe worst and most expensive I know what the agency
Was this review helpful? Yes
-
by 'Greygoose120' 22/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I thought that the service was very professional and there was a willingness from the staff to make our search as pleasant as possible. With the help of the staff we managed to secure a very competitive deal with the landlord. The service has continued to be excellent since the contract was signed. I would highly recommend Ludlow to anyone lookimg to rent a property.
Was this review helpful? Yes
-
by 'Gin' 20/6/2011
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? Yes
I have been viewing properties with many agents in the area and have found the focus and attention of the sales staff at ludlow thompson to be be head and shoulders above the competition. The majority of my dealings have been with Tony Varghese, who i have found easy to deal with and always responsive to my questions. The online system of alerts have also been helpful in my search for a property. Although I have yet to find my ideal home, I do hope its with the team at ludlow thompson. Other agents should look into showing the same levels of customer service as them.
Was this review helpful? Yes
-
by 'Lorin Dragomir' 8/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
"First class service"
I have recently rented a two double bedrooms flat from Ludlow Thompson. I am delighted to tell you that ludlowthompson was the very right choice I made. My property consultant has been, and continue to be so helpful. He was a very professional consultant.
My agent Kaisar Ahmed me regularly contacted us regarding the progress of the letting as well as closely following up and liaising with the Landlord on my behalf.
I would have no hesitation in using them in the future and recommending them to others.If I will be renting or buying a property in London, I would go to Ludlowthompson.
Was this review helpful? Yes
-
by 'Salik Tariq' 8/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently rented a two bed flat from Ludlow Thompson (Tooting office). I am delighted to tell you that ludlowthompson was the very right choice I made. Our property consultant has been, and continue to be so helpful. She was so "on the ball". They were completely professional, quick to deal with our enquiries and completely business like whilst still being friendly. Many other Agents would do well to take a leaf out of their book.
I found agents at ludlowthompsons to be both professional and efficient in their capacity as the estate agent for the renting of our property.... (read more)Was this review helpful? Yes
-
by 'Mark' 6/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After trying numerous avenues in my attempt to find accommodation within London I was left disappointed by the lack of organisation from other estate agencies and their failure to keep the listings up-to-date. I was drawn towards the professional and concise lay out of the Ludlow Thompson website and the ability to be kept in the loop via text was a huge advantage.
Within an hour of receiving a text regarding a property on Kings Avenue we had confirmation of a viewing the following day. Chris was exceptional in his organisation both with regards to the viewings and communication. He kept... (read more)Was this review helpful? Yes
-
by 'Sandymoo' 25/5/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
They were marvellous. They found me a buyer much sooner than I expected. All the sales consultants were extremely helpful and kept me updated throughout the whole process.
I would definitely recommend.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'NEVER!!!!!!!!' 23/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As much as I loved the property I rented from them, I'm very disappointed by the treatment I had when I vacate the property. It's been more than 2 months since I've moved out and I still haven't heard anything regards to my deposits. Customer services never got back to my enquiry ,my email and phone call has been ignored and I have nowhere else to go. I'll now have to spend my time and energy again to dispute. I really wanna know what's the admin fees for (£300) I paid that money to become my own admins. Worst estate agency. I would not recommend to use them!!
Was this review helpful? Yes
-
by 'reception19' 18/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have no hesitation to recommend this agent to landlords. They are polite ,professional and know the market very well. I have had lots of information when ever I needed it and they always ring you back the same day. Their online account manager means you have your paperwork at any time you need it. I use the rent collection service as well. They provide me with a monthly account and it takes the hassle out of the whole process.
Was this review helpful? Yes
-
by 'JayneM' 18/5/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We had not bought a property in the UK for nearly 30 years and our circumstances were somewhat complicated. We found the staff excellent. Our advisor - Mandy - had a friendly and professional approach, nothing fazed her. She responded to our e-mails promptly often when she was not at work and should have been relaxing. We found the website accurate and easy to navigate and liked the fact that it showed other properties in the area that we were considering. We found the overall service excellent and are considering using their rental department.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'ms' 16/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would strongly advise not to use Ludlow Thompson. I don't even know where to start but basically they were very friendly and helpful until I signed a contract and paid my deposit. 2 months ago I vacated my flat but I haven't received my deposit back. I've been ignored. I'm absolutely disappointed and disgusted by the treatment I've been receiving since I've moved out. I'll def take legal action to this company.
Was this review helpful? Yes
-
by 'Guest' 9/5/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having previously successfully rented the property on a private basis I was somewhat anxious about using lettings agent. I originally was going to commission 4 lettings agents, but following some disappointing negotiations with these I eventually decided only to use Ludlow Thompson. The main reason for this was the outstanding service I received from Tom Burke. He has excellent inter-personal skills and conducted himself with a high degree of integrity throughout - offering advice and information whenever I needed it. He quickly understood my requirements and made sure these were never forgotten during our discussions and negotiations. He was well supported by Alex Stott, Josh Sperring and Daryl Weston who I had some contact with and they all provided an excellent service whether by telephone of by email. I would have no hesitation in recommending the Lewisham Office to anyone wanting to rent or let. I am very pleased I chose Ludlow Thompson to find tenants and manage the property.
Was this review helpful? Yes
-
by 'pramod' 9/5/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The only agency, I have found with an excellent service till the point of reference for the tenants and do not force landlord to house the tenant when the landlord is not interested. Services of all advisors are wonderful. Lastly, I have been dealing with Telvinder who has been soft, courteous, sincere. No one should hesitate to employ Telvinder.
Was this review helpful? Yes
-
by 'Jack' 6/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Chris Valentine and his team have done excellent work in managing my property since 2009, and in renegotiating a long-term renewal this year. Congratulations!
Was this review helpful? Yes
-
by 'carolzinhamatos' 4/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I'm very happy with the service I was provided. Thanks all for the property.
CarolineWas this review helpful? Yes
-
by 'Thalia' 3/5/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the treatment received by the estate agents.
They completely understood my needs and didn't waste my time as it usually happens when you look for a new place.
They were great with the speedy responses to any questions and they helped me with all the paperwork needed.
I would strongly recommend their services as they are highly professional and trustworthy.Was this review helpful? Yes
-
by 'NEllis' 20/4/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The Lewisham branch and our agent have been very good. They have responded quickly to emails and requests and really helped us rent the flat that we wanted. They have a web portal on their website so that you can see your property and keep everything in one place which was really useful.
Was this review helpful? Yes
-
by 'jfrgriffiths' 20/4/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Brilliant service, our agent was very quick off the mark and helped us in many ways that other agents were not prepared to. We applied for a property online and our agent was straight on the phone to us, helping in any way he could. Eventually it came to a choice between ourselves and another couple and our agent made it clear we could negotiate with him. Even once our offer was accepted the after service was great in terms of getting all the documentation in place to allow us to rent the property. Great Guns! Thank you very much Ludlow Thompson, you have been absolutely fantastic.
Was this review helpful? Yes
-
by 'Disappointed' 11/4/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Where should I start? Ludlow were very persuasive, friendly, professional etc when they wanted my money. Once I had agreed for them to act for me, they gave me a contract to sign, which was very unfavourable to me (thankfully, I read it carefully and insisted on some changes). They did not explain their costs structure to me and omitted to provide me with the pages of the contract which has a breakdown of their costs. When I realised that they had charged me for things which I was not aware of, such as agreement fee, I challenged it - and it took 2 months for Ludlow to resolve the issue. Once I had signed the contract with them, my calls emails etc were not returned. This is a short version so as not to bore you. Please avoid Ludlow like the plague!!!! For the stress that I have suffered due to the shoddy service that I got and I am still getting, I would have been better off finding tenants using e.g Gumtree.
Was this review helpful? Yes
-
by 'andrea' 7/4/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson is a very well organized agency, you arrange your references, documents online, which is very handy and easy to access. The agents are very helpful and flexible, and easy to communicate with. I believe they provide a very reliable service.
Was this review helpful? Yes
-
by 'julia' 6/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Helpfulness and cheerfulness
Was this review helpful? Yes
-
by 'Gabriel' 1/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I thought that the whole service that I received was extremely professional. Communication was very good and each person I dealt with was very approachable
Was this review helpful? Yes
-
by 'earthymuck' 16/3/2011
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
So far so good.
It was a bit touch and go with one of the old staff but when he left we were dealt with excellently and always felt assured we would be moving in,
Until we have problems I can't comment on the help yet but at the moment we are very pleased with all at the Tower Hamlet branch.
Also the welcome pack is awesome!
Was this review helpful? Yes
-
by 'Jasmine' 14/3/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ludlow and Thompson were by far the best estate agent I dealt with whilst looking for a flat in London. They were very efficient and professional, and offered a personalised service.
I was assigned a specific advisor who spent a lot of time talking me through their available properties over the phone and suggesting areas of London where I was likely to find a property to fit my small budget.
The advisors were extremely helpful and made me feel less overwhelmed by my flat hunt. They gave the impression that they genuinely wanted to find somewhere that I was happy with.
The fact that each advisor gave their number out to clients made them easily contactable and added to the personal service.
I will definitely be using Ludlow and Thompson again.
Was this review helpful? Yes
-
by 'Jasmine' 11/3/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ludlow and Thompson were by far the best estate agent I dealt with whilst looking for a flat in London. They were very efficient and professional, and offered a personalised service.
I was assigned a specific advisor who spent a lot of time talking me through their available properties over the phone and suggesting areas of London where I was likely to find a property to fit my small budget.
The advisors were extremely helpful and made me feel less overwhelmed by my flat hunt. They gave the impression that they genuinely wanted to find somewhere that I was happy with.
The fact that each advisor gave their number out to clients made them easily contactable and added to the personal service.
I will definitely be using Ludlow and Thompson again.
Was this review helpful? Yes
-
by 'CB' 9/3/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson was extremely efficient in their services and made the process of renting simple and easy. Everything is available online so I did not have to travel and could submit payments and documents securely online. Their communications were clear and consistent and I was always kept up to date. The online tool is definitely their strength and therefore I think the admin fee is slightly too high. The entire process was hassle free and smooth. The staff was friendly and I would definitely recommend them and use them in future.
Was this review helpful? Yes
-
by 'Gazduns' 22/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I would strongly advise landlords NOT to use Ludlow Thompson. They manage the relationship with the tenant extremely poorly, take days to transfer funds paid promptly by the tenant and take random deductions from the proceeds.
Was this review helpful? Yes
-
by 'IPaddressgiveaway' 21/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Uncommunicative, don't fix problems when they say they will, pass your complaints like a hot potato - despite complaining to customer services as suggested - receive a 'sorry you feel your service hasn't been good' which evades responsibility because they talk about the way 'you feel' and not the fact that THEY are responsible for the way 'you feel', they break laws regarding heating and sanitation by refusing to deal with problems even though you are a responsible tenant and report these things promptly, and they hire the worst contractors to come to your house who then do nothing until YOU ring THEM (LT won't) to discover that it's been decided behind your back that they won't do anything afterall.
They don't understand is that by making the place where you live so unbearable because they are sitting about behind their desks doing nothing about it, they actually make your life miserable. Are they proud to make people feel so unhappy?
I can't wait until the end of this contract comes - wonder how they'll continue to screw me over in the meantime?
Was this review helpful? Yes
-
by 'GoodbyeLT' 20/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We originally rented our flat through the Ludlow Thompson, Dock Street office but have only been dealing with their property management department which seem to be based in Worcester. We have had absolutely terrible service from them during the 6 years we have been tenants in one of their properties.
There are so many different things to complain about- way too many to write here, so I'll just point out a few.
My efforts to contact Ludlow Thompson during my tenancy (by phone and email) were regularly ignored and if I was lucky enough to get a reply, it would take weeks. During our... (read more)
Was this review helpful? Yes
-
by 'Evgenia' 18/2/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My experience with Ludlowthompson while looking for a house to rent was highly satisfactory and would definitely recommend them to everyone! Their approach is very professional and their system of dealing with properties very efficient. I really like the system with putting an offer to be accepted between the tenant and landlord which gives bigger security to all parties. Also the approach of their agents is very friendly and helpful yet very professional and reliable. Their logo "Make as work for you" is really appropriate. As an overall Ludlowthompson are very efficient and give security I haven't met in other estate agents I dealt with!
Was this review helpful? Yes
-
by 'Helly' 17/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would never use Ludlow Thompson ever again. They have been utterly useless, and as a result of their poor service, my partner and I have lived with a broken window for over a year, without heating for three months and then finally evicted because the property was repossessed (unbeknown to Ludlow Thompson).
Amongst other lesser serious things (repairs that should have been done before we moved in but weren't done until months after we moved in, a promised parking space which never actually existed), there are many issues where I feel the service we have received has been appallingly... (read more)
Was this review helpful? Yes
-
by 'flic' 17/2/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We were first time landlords letting our own home, so we were worried and wanted the right tenants. Ludlow Thompson marketed the property professionally and with enthusiasm. They found us great tenants and followed through thoroughly and courteously. A couple of glitches with the contract were quickly ironed out,. Everything is going well so far and we have no complaints.
Was this review helpful? Yes
-
by 'Austen' 16/2/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very helpful with a polite attitude and always welcoming both in person and in other methods of correspondence, good knowledge of local areas, very professional, listened to any concerns and resolved issues quickly.
Was this review helpful? Yes
-
by 'Kerry' 16/2/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson were incredibly helpful right the way through the process.
The agent that showed us the property was very helpful and explained the process and answered all questions we had. She then made a courtisy call later that day to see what we thought of the property.
We then got passed onto another agent Sherard to process our offer with the landlord this was done very professionally and very quickly.
The one thing that made Ludlow stand out for me was their online profile that they provide so this stores all documents and all payments are done through this system. This made it incredibly easy for myself and my housemate to fill in forms and make payments.
There are flexible with viewing and meetings and always return calls and are availble to answer all questions.
I would definitely recommend using Ludlow.
Was this review helpful? Yes
-
by 'Bill12810' 12/2/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Overall excellent. Although I initially felt the agency fees to be a little on the high side, they certainly worked hard for them. At all times were contactable, friendly and approachable. Messages were always returned promptly. Viewings were conducted in a professional but relaxed style. Really felt they were on our side - often not the case with agents.
Was this review helpful? Yes
-
by 'evulienka' 12/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very glad I've come across the Ludlow Thompson. We have seen only one property with them and that was the right one. While viewing the agent (Tim Hudson) was very friendly and professional at the same time. He did not try to push the property too hard as other estate agencies which I got usually annoyed with. We were also advised in matters of putting an offer which was big help as I don't really know much about the property market.
Was this review helpful? Yes
-
by 'Stefan' 11/2/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The Ludlow Thompson agents especially Georgia Unwin, Joshua Sperring and Tom Burke have submit to us a very big and powerful effort and excellent help!
Was this review helpful? Yes
-
by 'mull' 10/2/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service.
Was this review helpful? Yes
-
by 'Alex' 10/2/2011
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
They had an excellent and very Helpful & polite attitude, excellent Knowledgeable of the market and the local area, at all times had a Professional approach and appearance, always were easy to contact and were willing to answer any questions. I have now used them twice in a row in less than 6 months to let rent out two different properties and would use them again. Overall excellent service, excellent customer care, quick service, good advice. I think I would like to continue doing business with them in years to come. Thanks a lot.
Was this review helpful? Yes
-
by 'WinstonSmith' 4/2/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Very friendly staff. Good set of properties.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Goryl' 31/1/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Avoid at all cost. We visited two flats and made offers. First time, they told us that the landlord received a better offer from another agency. Our offer was finally rejected. Fair enough, however, we had to struggle for days in order for them to let us know. We visited another flat with them and made another offer. This time, they told us that the offer was accepted and we kept asking for a written confirmation which never came. One week after they told us that the landlord might have changed his mind and considers selling the flat (as in many other reviews). After more than a week and paying 500, we still don't know if we'll get anything. Basically, we email/ring/go there every day in order to ask our money or a contract.
Once we made our offer, it was very difficult to get in touch with them and they really did not care letting us wait for days and days without knowing anything about the situation.
On top of that, the first flat that was '
Was this review helpful? Yes
-
by 'Gal' 27/1/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I express my pleasure to work with estate agent Ludlow Thompson in our recent purchase of a flat. They guided us through the entire process, from loan prequalification to searching for houses to making the offer and closing the deal. This is our first purchase of property, and we had such a pleasurable experience. To reiterate, we are nothing but pleased with their expertise and we highly recommend Ludlow Thompson Wapping branch to everyone who needs a kind, considerate, and professional realtor.
Was this review helpful? Yes
-
by 'James' 25/1/2011
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson in Tooting had an excellent selection of properties to show to me and I took one of them in the first viewing. The rental agreement process was greatly facilitated by their notable customer service and excellent website. I send my thanks to all that assisted and look forward to moving into the new flat with my girlfriend.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'PMAS' 18/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was renting an apartment in Kennington through LT, since the beginning I had nothing but problems with them. In the 1st month they took the money from 2 different accounts(My accounts) because they gave me the wrong reference (so I paid for someone's house) they took from me after a few days and took about 4 weeks to give me back when it was their mistake.
They said that I would not deal directly with the landlord but during my tenancy every time I needed something to be fixed they would say they couldn't contact the landlord, I used the email that was on the contract from landlord and... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Ali' 14/1/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We saw an excellent offer for a 6 bed house in N16 for
Was this review helpful? Yes
-
by 'ian' 12/1/2011
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson found me by cold calling having seen an advert I placed on Gumtree, However out of the dozen or so agents who contacted me they really tried hard to Let my 2 properties.Lots of viewings!
I had contact with several of their agents who were all very knowledgeable about the local market, very professional, punctual and ultimately found me 2 good tenants(I Hope)at very good rates.
I would have no problem recommending them to any other landlords and will certainly carry on using them!Was this review helpful? Yes
-
by 'sc100' 11/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found Ludlow Thompson to be very helpful and efficent. My agent got my house in no time at all and was always at hand to answer any of my enquiries even outside work hours! I would highly recommend them.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Angie' 10/1/2011
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I regret ever trying to rent through Ludlow Thompson!
We were dealt with by *****, who seemed nice at first. I had viewed a property one evening and really liked it, so arranged for my partner to view it at 8am the next day. Later on that day we paid 500 POUNDS just to put in an offer (he asked me to pay this fee by sending my card number, expiry date, card dates and security number as well as bank details!!), and along with the offer both mine and my partner's guarantors were put through extensive online forms (as were ourselves and employers) including having to fax many pages to... (read more)
Was this review helpful? Yes
-
by 'adav' 2/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The rental process was made very easy. Agent was contactable the whole time and from initial viewing to receiving our keys was very simple. End to end no problems and would definitely recommend.
Was this review helpful? Yes
-
by 'ScottBell' 24/12/2010
- Branch:
- 81-83 Lordship Lane Dulwich
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Initial meeting was very friendly and helpful. The agent suggested a very competitive rental price and promised to find professional tenants within the agreed time scale.
The viewings were done professionally and efficiently. The Ludlow Thompson lived up to their promises- they found us young professional tenants quickly at the full asking price.
After finding the tenants they were polite and helpful. They arranged meetings with the tenants and the contracts were agreed quickly.The only problem I encountered was getting a statement to show how much income we would receive each month, taking into account various fees and commission. It would have been helpful to receive this more promptly to allow us to manage our finances more easily.
Was this review helpful? Yes
-
by 'Ashley' 18/12/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The Oval branch manages three rentals for me. This year two became void and Ludlows worked really hard to fill them both the day after the old tenants left. They succeeded in getting me excellent rents on nice long leases. Thoroughly recommend them.
Was this review helpful? Yes
-
by 'Aggie' 15/12/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agents' service was professional and friendly. They assisted us in finding the right flat, responded to our queries promptly, and made the whole process of moving in very smooth. I liked the fact that there were a few people involved in the process of setting us up, and they were all available to be contacted easily by phone or email. What I didn't like about the referencing service was that it was really rushed and we were getting email alerts saying how little time there was left to provide this or that documentaction. It was a very stressful bit, if it can be slowed down and made to look less strict, it'd be great. Thanks!
Was this review helpful? Yes
-
by 'PS' 9/12/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I think you are doing a great job already and it's hard to imagine how you can improve on that. I have no complaints with the agents and the service so far.
Was this review helpful? Yes
-
by 'gudrun' 6/12/2010
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
There was one dedicated contact point throughout which really helped to feel comfortable and reassured that the sale was in good hands.
Was this review helpful? Yes
-
by 'Lenka' 1/12/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was satisfied with the service I received from all the agents! Can highly recommend!
Was this review helpful? Yes
-
1
person found
this helpful.
by 'James' 24/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I'm severly disapointed with the communication and service that ludlow seem to think is acceptable.
Ludlow are holding onto our deposit on even after I spoke to the landlord a month ago, who said to me that he doesn't know why ludlow are still holding back our deposit. He also mentioned that it takes weeks before ludlow pass on rent to the landlord, which even then takes some chasing.
I've called into the Acton Branch, who had no clue what was going on, they gave me an email address of a regional manager. I emailed this person who forwarded me onto others staff members. After numerous... (read more)
Was this review helpful? Yes
-
by 'delsers' 24/11/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I thought that Ludlow Thompson were great, they provided a professional prompt service, and assisted me in finding a property that suited my exact needs. I was worried about finding the right place as I was moving from Ireland to take up my first job as a Nurse and I was n0t familiar with the area. However I felt supported by the staff at Ludlow Thompson who seemed to genuinely care! The website is also easy to negotiate, it gives a comprehensive account of where I stood payment wise etc. All in all, a positive experience.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Lis' 23/11/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This letting agency has let us down from the moment we signed our tenancy agreement - and have continued to try and squeeze money out of myself and my housemates for literally doing nothing.
Part of the terms when moving in to the property was for the flat to be professionally cleaned, for the landlord to provide a dining table and 4 chairs and to have the 2 sofas properly cleaned or re-covered as they were filthy. On the day i moved in, the flat was a pig sty, inches thick with dust, dirt, grime - it took myself and my boyfriend 3 hours to thoroughly clean the flat before we could even... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Chucky' 22/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
First the good. LT's local letting office was very good at finding tenants. I don't think they ever tried to find the best tenants - just some that qualified so they could get their fee.
The bad is the property management side. The managers sit in some head office hundreds of miles away and try to manage it remotely. The staff turns over every few months and they are very bad a returning calls. They charge enormous fees for everything and do nothing. For essential repairs it took weeks to get a repair man out, often leaving my tenants without heating, shower, washing machine, etc. for... (read more)
Was this review helpful? Yes
-
by 'Stefan' 21/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Incredibly fast service. I went in with all my details prepared and due to the commitment and efficiency of the staff the property was ready for me to move in to the very next day. The staff were incredibly helpful and followed up all their promises, this was a welcome relief after having being let down several times before by other estate agents in the local area.
Was this review helpful? Yes
-
by 'treeboy' 19/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have used LT as both a landlord and to sell my place. If I was rating them on just the ability to let and sell my property I would rate them as excellent or good but unfortunately their property management service is very bad. You feel honoured if you ever get a response back from your so called property manager. You basically get charged a lot of money (plus fees - emergency line fee, foreign landlord fee etc. etc.) for them to do nothing and just get in the way when a problem does occur.
So glad I have now sold my property and don't have to deal with these people anymore.
Was this review helpful? Yes
-
by 'joakas' 17/11/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I liked the fact that I could do everything online and that documents are available on their website.
I would suggest hiring better cleaning company, as the flat wasn't very clean.
Was this review helpful? Yes
-
by 'Giddy' 17/11/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson was a great choice. From the moment i called to arrange a viewing for a property the staff were helpful. During my property "hunt", the team, especially Alex, were easy to work with to get a great place that matched my requirements. Alex was always available to get to. Spoke to me on my level and was a great person to help me through this process. Can't recommend Ludlow Thompson enough!! As a whole they were efficient, very polite and a great group of people.
Was this review helpful? Yes
-
by 'cianmoloney' 15/11/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
All of the staff are really friendly, I really loved the entusiasum and the hard work they did; really bending over backwards. Everyone was really professional and went through everything thoroughly, including the contract.
Their website was easy to use, and very astectically pleasing. It was incredibly easy to navigate around was pretty good also! the site offered good facilities; it was really handy to have all the records in one place. It felt reassuring that you can see your information and keep track of what is going on, also providing a great point of contact for the future if problems arise!
Would really recommend to friends.
Was this review helpful? Yes
-
by 'acmack' 12/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The service is excellent with the agents working really hard to get viewings. They were also very courteous, punctual and friendly. They were happy to offer advice on all rental matters, returned calls promptly and kept me informed of every stage of the process. Their website for landlords is excellent and gives good feedback and is exceptionally user friendly. It makes the whole process of renting out as painless as possible. While the fees for full management 14% are steep, they do go some way to mitigating the large commission.
Was this review helpful? Yes
-
by 'Luis' 11/11/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Gladly i found this review site. My experience with Ludlow Thompson has being terrible and disappointing at all levels.
I'm a 25 year old Portuguese guy that arrived in London for 2 months now, for work. I've been living with my girlfriend (same date of arrival and same reason as me) in East London, a bit far from our work place.
Soon we decided to search a propriety nearest. And we found an advertising of an incredible 3 bedroom flat in SW8, recently refurbished and offered fully furnished. We buddy up with another portuguese friend, recently arrived in London and looking for a new... (read more)
Was this review helpful? Yes
-
by 'L' 10/11/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am writing to express just how pleased I have been with Alexander's efforts and end results when it came out renting out my flat. Though some credit has to go to my lovely flat Alexander found a new tenant within 2 days paying over 20% more than last year. I considered going to an online agent due to cost savings but Alexander's efficiency earnt my loyalty for a further tennancy period. 10/10.
Was this review helpful? Yes
-
by 'maria' 10/11/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Fantastic service, polite and professional at all times.
Was this review helpful? Yes
-
by 'johne' 10/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent professional and friendly service.
Was this review helpful? Yes
-
by 'Helen C' 10/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As a general rule I'm not a big fan of estate agents, in the past I have been very frustrated with the quality of service and felt I wasn't being listened to. The agent would show you what was available regardless of whether it met your criteria. I am happy to say my experience with Ludlow Thompson and Tin in particular couldn't have been more different. He found out what I wanted and only showed me properties that matched the criteria, proactivly contacting me about new properties that might suit me. Through no fault of Thompson Ludlow, once I found the place I wanted to rent the process of... (read more)
Was this review helpful? Yes
-
by 'maszynistka' 5/11/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Ludlow Thompson? Acton branch? Don't go there!!! They were interested in me (my money) only before I gave them
Was this review helpful? Yes
-
by 'mdolton' 3/11/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Have the use of a web based application system, made the process a lot easier. You knew exactly what they wanted, and could do it from anywhere! They did seem busy at time and as a result their communication was not the best, although never came to any harm. I would be happy to deal with them again in the future.
Was this review helpful? Yes
-
by 'Nicola' 3/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I would like to make very clear, what an amazing job your employee Daniele Boer has done, with regards to the sale of my property. He has been a constant support through out this whole process - keeping me informed at all times, when my solicitor has failed to. If I am ever in a position to recommend him to anyone, I will. Daniele has remaind professional through out.
Was this review helpful? Yes
-
by 'Mano' 29/10/2010
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson, good marketing and communication with me. No unneccesary viewings - i.e showing potential tenants when the property was outside their price bracket. Good negociating re rental rates. Timely communication/e-mails and getting contracts signed etc. Bad point: a little slow at transferring tenants money to me.
Was this review helpful? Yes
-
by 'rjt1979' 28/10/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson provided an excellent service in helping to rent out my property and gained me a 3 year contract very shortly after the property went onto the market. I would recommend them to anyone thinking of renting out their property. The staff were very helpful and always got back to me very promptly.
Was this review helpful? Yes
-
by 'jw' 27/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Geoff, Charlotte and Katie provided excellent customer service. Katie really went the extra mile for me which I really appreciate. Overall it has been a pleasant experience with exceptional service and I highly recommend Ludlow Thompson, keep up the excellent work! Please clap Geoff in the team meeting :)
Was this review helpful? Yes
-
by 'Richard' 27/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Vu Nguyen of LudlowThompson has helped me recently in my search for a property and was the probably the most helpful agent I have come across. He was always available to discuss potential properties by phone or email, even late in the evenings, and was friendly and professional. Also, he only sent through details of properties matching my criteria, and gave honest descriptions to avoid me wasting my time looking at properties which weren't right for me. Unfortunately such a good service is not provided by most other agents! Highly recommended. Richard
Was this review helpful? Yes
-
by 'Barbara Rogers' 26/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The agents showed great initiative in offering the flat to let as well as for sale. Adam was very professional in negotiating a deal with good tenants.
Was this review helpful? Yes
-
by 'Charles New' 26/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Achieved higher rents for area than expected and had huge number of viewings resulting in good tenants quickly. Very good property tracking website via their website where you can view AST's statements, references and tenant contact details as well as viewings and feedback. Would use again - rented all four units within 3 weeks.
Was this review helpful? Yes
-
by 'cyoakie' 25/10/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Stay away from Ludlow at all costs. I have never in my many years of renting properties, had such terrible service. Staff are extremely unprofessional. How can so many incompetent people be working for the same company?!? Nobody seems to have a clue what they are doing. Emails are never responded to, even in emergencies. Staff who are supposed to be dealing with the property on your behalf seem to disappear into thin air. Our agent had actually left the company and no-one bothered to tell us. Since moving into this property there has been a catalogue of ongoing problems. I will never ever use this company again and I urge anyone reading this to avoid them at all costs.... unless you want a load of stress and sleepless nights.
Was this review helpful? Yes
-
by 'Rose' 21/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I didn't get my deposit and I was not informed why they wouldn't return it. My numerous emails were ignored. This letting agent is bad.
Was this review helpful? Yes
-
by 'MR Bailey' 21/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have used Ludlow on several occasions and although they may appear competent they are infact very unproffessional. I am currently awaiting rent on a property they informed me would be rented by letting service that rents to the Ministry of Defence (ex soldiers etc) and that agency wants to rent my property for 3years . As my agent I had assumed that all the relevant references were done and that Ludlow Thompson could provide proof that the company did infact have some evidence that they had a contract with the MOD. I have asked Ludlow on numerous occasions for some details of the contract... (read more)
Was this review helpful? Yes
-
by 'Michele' 20/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Nick, our estate agent was awesome, so helpful! We feel he made the process super easy, and we are so happy with our place. Even though we were mostly dealing with Nick, who was really great, so was everyone else! The whole staff was super helpful and we couldn't be more pleased!
I like how they drive you to see the flats, and when we had all our luggage to move in Nick helped us to get it to our place! The staff pretty much got everything set up for us, the move in date was super easy. Also, a side note, the male employees of Ludlow Thompson are ALL super attractive, like, distracting attractive!! mmmmm!! its definitely a treat ;)
I would say the one downfall was the referencing. I felt that they were a little unorganized. besides that though, everything was fantastic!!Was this review helpful? Yes
-
by 'juju' 20/10/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Property was let quickly and professionally. Staff (Alex and Tom) were excellent, helping manage a property from a distance. Less stressful - would reccomend them.
Was this review helpful? Yes
-
by 'angrystudent' 18/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented a flat with 3 others through Ludlow Thompson and would never recommend this agent again. They had us pay the outgoing tenant the deposit before moving in (dodgy, dodgy, dodgy!). I moved out three months ago and... well, no one's answering my calls and I'm almost certain I'll never see that money again. Throughout the tenancy, they were near impossible to get hold of, unless of course they were trying to get money from me (for things that had nothing to do with me!). Never again!!!
Was this review helpful? Yes
-
by 'richardclifford' 16/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service was very friendly and accessible with any problems dealt with swiftly and in a professional fashion. Charlotte, the lady who took us to the viewing was very good at showing me the potential of the property
I would say the service could be difficult to access if you haven't got a computer as alot of the forms have to be filled out online. Having said that, the staff are very easy to reach and are good at listening to all queries.
Was this review helpful? Yes
-
by 'Jeremy' 15/10/2010
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I'd used the team at Ludlow Thompson to buy my one bed flat and five years later they found me a buyer despite the poor housing market at the time.
The team were always on hand to provide me with advice with regard to selling the property for the best price and once a sale was agreed they were able to answer questions promptly.
Their website provides useful information about the selling process and other matters relating to the housing market.
I'd always be happy using them in the future.Was this review helpful? Yes
-
by 'Sam' 14/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We used Ludlow to purchase our property, and to subsequently let it. Our agent Alexander was proffessional, helpful and efficient, always answering queries and resolving potential issues almost immediately or within a day. Their charges are in line with other agencies, but service is usually excellent.
Was this review helpful? Yes
-
by 'Migs' 13/10/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
My experience with Ludlow Thompson turned out to be excellent. They had an excellent attitude towards customer service and were helpful and polite at all times. They were also knowledgeable about the local market and ensured that I got the quick sale I wanted and for more money that I expected, which obviously met all my expectations. Would happily recommend the team to anyone looking to sell a property.
Was this review helpful? Yes
-
by 'Crysten' 13/10/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had a great experience working with Ludlow Thompson of Finsbury Park. Sarah, a Lettings Consultant at this branch, was so kind and understanding in helping my friends and I find a flat. As international students, we know it can be more of a headache to fill out additional paperwork, but Sarah was lovely. Her patience and willingness to help and answer our questions has made my experience with Ludlow Thompson superb. I will definitely recommend Sarah and Ludlow Thompson to my friends and family in the future.
Was this review helpful? Yes
-
by 'fatma' 13/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service provided by ludlowthompson was excellent. Their staff was professional, friendly, polite and extremely cooperative. They made very good communications between us, the landlord and the previous tenants to help answer all our enquiries regarding the property and getting us the offer we wanted.
I would recommend them for anyone who wants to rent a flat.
Was this review helpful? Yes
-
by 'Tom' 13/10/2010
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I moved in with 2 others into a property in Streatham let and managed by Ludlow Thompson. Finding a rental property was quite tedious as they were literally flying off the market.Our negotiator from Ludlow helped us find a great place which was in our budget. We were happy and signed the agreement straight away-from then on the process was quick and simple and we moved in not long after. We had a few minor issues after move in date like the electricity meter was in debt and the boiler broke but as soon as we told Ludlow Thompson the issues was resolved straight away.As they manage our property we can always get in touch with someone if ever there is a problem. Good service.
Was this review helpful? Yes
-
by 'Leanora' 6/10/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Speed of getting viewings and suitable tenants from the date of instruction was impressive. It took a short time for the right tenants to be found at the right price which was ideal as the property was not left empty or unrented for hardly any time.
Was this review helpful? Yes
-
by 'Michael James' 6/10/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson were very helpful, we only had a few days to move into central London and were losing hope of finding a nice place in time.
Me and my now flatmate gave them a call and arranged an appointment, a few days later we were sitting in their office discussing when we should see the properties they have to offer.The first place we put an offer down on, fell through unfortunately. But Ludlow Thompson helped so much in this situation, our agent simply said that the moneys for the offer can be transferred to another property if we see and like it.
The next day we viewed the place we're now living in.
It was a bit of a high pressure couple of hours, as we were competing against several other prospective tenants. Our agent dashed and arranged things so fast, and we got it. Now we're happy.Was this review helpful? Yes
-
by 'Guest' 6/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We took quotes from several agents when we came to let our flat in the Tooting area. Ludlow were not the cheapest but we found them helpful and polite, knowledgeable about the local market and what sort of rental value they could achieve. Unlike another agent we tried who did not manage to organise a single viewing, the Tooting Ludlow office had much better reach, found our tenants quickly and were always available to answer our (many) questions as first-time landlords. We also really liked the online tracking system they use to keep you up to date with documentation and progress.
The rental value achieved was in line with our expectations and their promises and we would definitely recommend the Tooting branch of Ludlow to others.
Was this review helpful? Yes
-
by 'ncollins20' 6/10/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson are definately someone who I would recommend to my friends.
I found myself relocating from Portsmouth to London, a painful process especially when I was limited to the days that I could find the time to get to London.
After trawling through many different Agencies, I came accross Ludlow Thompson who straight from the start treated myself and housemates with a professional and kind approach.
A lot of the Agencies I had used did not take us seriously, being young professionals, and after repeated requests for what we wanted in a house, found ourselves endlessly searching properties that we did not want to view.
Ludlow provided us with exactly what we wanted, unfortunately we missed out on the first house we viewed but the second property exceeded expectations .
We instantly decided on it and thanks to their efficiancy and speed we managed to get our house!
Now happily moved in they are always on the end of a phone when any issue has occured.I can happily/finally say that an agency has lived up to the expecations!
Was this review helpful? Yes
-
by 'Ben' 4/10/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I am writing after using the services of Ludlow Thompson to help me find a property recently.
The agent who helped me out with this task was named Amir who was based in the city office. The service that this gentlemen gave was second to none and nothing seemed too much trouble for him.Whilst I was looking around for properties, I used the services of several letting agents and found some of the agents quite obnoxious and rude. The service I received from Amir was excellent and I will definitely be recommending Ludlow Thompson to any friends or people I come across who are looking for properties in the city.
Was this review helpful? Yes
-
by 'James' 3/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The Lettings Team proved to be extremely efficient and provided sound advice based on market conditions (and their judgement) throughout the process. This proved not only reassuring but a clear sign that they were actively working on my behalf. Reassuringly, they provided regular updates and always returned my calls promptly which is quite novel for other agents.
Was this review helpful? Yes
-
by 'susan' 2/10/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I do not advise anybody to get involved with this agency as I have had a hugely unpleasant experience with them. To be honest I think once they have the tenants' money you and the tenant are the last thing they think of.
I've got consumer watchdog who are going to investigate them. They do not communicate with you once they have the money from the tenant. Although the tenants have been in for over a week, no money and no contract has been sent to me. Do not do business with them.
Was this review helpful? Yes
-
by 'Quickseller' 28/9/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson provided a very supportive and responsive service and helped us to sell our house in a very short period of time. Their website was also very helpful in showing feedback from viewings and helping us to keep track. Once we were into negotiations on the sale, they were attentive, helpful and accessible.
Was this review helpful? Yes
-
by 'Ludlow Thompson is a shambles' 17/9/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Ludlow Thompson are absolutely terrible. I've been so disappointed with the managed service that I will manage the property as a private landlord when the contract runs out next month.
I faced the following problems in the last few days while trying to market the property.
The Kennington / Oval office were unable to find our keys, which could compromise the security of my flat and has made me look bad in front of prospective tenants.
The staff at the office were very rude to my husband when he came to pick up the keys.
Apparently only the location manager who is on holiday knows... (read more)
Was this review helpful? Yes
-
by 'As4' 15/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My experience with Ludlow Thompson was a very easy a pleasant one, a few minor hitches but these where managed extremely well by the manager of the Kilburn branch a Mr Alex Albertins he was always at the end of the phone and he just generally a very approachable guy. Would definitely recommend this branch of Ludlow Thompson.
Was this review helpful? Yes
-
by 'Mr John' 13/9/2010
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Although new on the job, Tin At Ludlow in Wimbledon understood straight away what we required and gave us really good advice (first place he showed us we took), and always had everything organised for us.
Very friendly and professional staff
Was this review helpful? Yes
-
by 'Kate' 13/9/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I had to rent out my property quickly as I was moving overseas and Ludlow were very quick and efficient. A tenant was found the first day the property went on the market and everything afterwards was done speedily and with ease. Ludlow were very accomodating to my timescales and very responsive.
I also like the Ludlow website where I can access information on my property, the viewings that took place and view all the scanned documents relating to the tenancy and lettings contracts.
Was this review helpful? Yes
-
by 'I am Sam' 10/9/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Echoing other people's views - do not use LudlowThompson under any circumstances.
I am currently seeking legal help as under the terms of my tenancy agreement, the landlord should have registered by deposit with the DPS and has failed to do so. I pressed Ludlow Thompson and the management company with emails and phone calls - all to no avail.
They are ignorant, rude, unprofessional, lack any integrity as a business and I am stunned that they are still allowed to trade.And before someone from "Customer Services" writes anything saying, "please address your complaint to customerservices@ludlowthompson.com, I have to one thing to say ... "Talk to my lawyer".
Was this review helpful? Yes
-
by 'Sophia' 10/9/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was searching for a four bedroom house for myself and three other friends (all students), and as two of the tenants were international students, we had a few complications in securing UK based guarantors. Our agent was extremely helpful with this process, compared to other estate agents who had told us our situation would make it impossible to rent a shared house. He also respected our budget and didn't try to push us into properties we couldn't afford, unlike many other agents i'd viewed houses with. The process was quick and efficient, and the agents we were in contact with were friendly, helpful and always easy to get in touch with. Would definitely recommend them if you're house hunting in Tooting!
Was this review helpful? Yes
-
by 'mumtaaz' 7/9/2010
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This is an awful agents! They're so nice to you at the beginning while they're slyly taking away 2months (non refundable) rent for so called management fees for the rest of the tennancy. Then they don't care what happens once the tennants are in. If you by mistake go for the easy option of using their 'insurance' people (whoever they may be!) then your really in for it. Tennants legged it and Ludlow Thompson were happy to take all the insurance money and bank it for themselves. I wrote soooooo many emails asking for the money which was owed to me! But they ignore that and have the nerve to keep calling asking when I want to let my property again! Not with them no way never again!
Was this review helpful? Yes
-
by 'marthamindle' 1/9/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I am very angry with Ludlow Thompson. Even after you have paid them an incredible sum of money as a holding deposit for a property, they will continue to market and have viewings at the property. I think this is an appalling property and technically consistutes a breach of trust. On doing some research into their legal stance, as they have accepted a deposit from me, and then I have lost the property to someone else, I could technically sue them for loss of time and earnings. However, this is the kind of suit that does not ever proceed as the gains are minimal, but it says a lot about the truly awfulness of their conduct. I have also foudn the staff relentlessly pushy and difficult to deal with. Definitely do not recommend.
Was this review helpful? Yes
-
by 'Adam.s-d' 1/9/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The only lettings agent worth speaking to in tooting!
Alex (Lettings Manager) and his team in Tooting successfully let my Brother's flat last year while he is away travelling.
I had previously instructed Barnard Marcus in Tooting to let the flat last year, and they barely got a viewing - let alone an offer - in three months. I had heard that Ludlow Thompson were strong in Tooting so I gave Alex a go. Within an hour I had received a fantastic offer from amazing tenants.
My Brother was going to relet the flat after the current tenants moved out and again I received a fabulous offer in... (read more)
Was this review helpful? Yes
-
by 'Kate' 1/9/2010
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Nick at Ludlow and Thompson was really helpful and efficient. He found us a suitable flat straight away, we viewed it and were really pleased. Jonathan has also been extremely helpful; everything has been sorted out quickly and efficiently. I will be recommending this agency to friends.
Was this review helpful? Yes
-
by 'Ilovetohateludlows' 24/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Funny enough there are so many complaints about their service, and in each instance they reply here that its all a misunderstanding. Seems there are a lot of misunderstandings with Ludlows.
My own personal experience is that they are grossly incompetent. They take a hefty fee and essentially do nothing for it. I found the flat on an aggregator flat, told them I wanted to visit it, they opened the door, I saw, I then negotiated terms with the Landlord and all I asked is that they coordinated cleaners and removal of furniture for my own to be moved in on time. When I had arranged for movers... (read more)
Was this review helpful? Yes
-
by 'MaryMc' 17/8/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
What did you like most about our service?:The communcation was great and time keeping, also our consultant was always available for any questions or queries we had. Also the service if a replacemet department sounds reassuring in unknown circumstances. We were searching for 3months with the wing agencies and happened to come across Ludlow and were felt with very well. Our agent was on our level and understood us. We had feared agencies fom previous experience of a friend but can see now it's worth the wait and search for an agency that works for you.
Was this review helpful? Yes
-
by 'Stuck in a bad flat' 17/8/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Myself and my wife recently moved flats in W3, our letting agent from Ludlow Thompson and our Landlord both assured us that we wouldn't hear excessive levels of noise from the flat above (we we're anxious after a very noisy neighbour in our previous flat). To cut a very long story short, they lied through their teeth, we can hear everything from the upstairs flat, including them opening their chest of draws and them getting up for work at 4am. Happy days. They're now not getting back to me when I call and are refusing to admit any guilt. Avoid at all costs, they will tell you anything to get you to sign a contract, and then give you no after-care whatsoever.
Was this review helpful? Yes
-
by 'poetscorner' 12/8/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I would strongly advise against using L&T in Acton. We dropped by their office on a Saturday and set up an appointment for viewing a 2 bed flat the following Wednesday at 6:30pm. Upon arrival at the agrred time I called the agent and he told me he was on his way. So I waited 10 minutes, he then called again to tell me he still needed 4 minutes as he was just about to get the keys for the property. Another 15 minutes later he called again to announce he was very sorry but couldn't get the keys even though he had been leaving messages on the landlady's machine all afternoon.
So he had clearly... (read more)Was this review helpful? Yes
-
by 'Agnes90' 10/8/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I'm a medical student living in South of London. I came across the Ludlow Thompson Agency when i was looking for a house in Tooting last Spring. I was in contact with several agencies during that time, but since the first meeting this Agency, me and my friends knew that it was going to be the most helpful. This is because a lot of agencies didn't take us very serious or didn't want to help us as they said their landlords wouldn't like students in their houses anyways.
What we have appreciated the most and later on led us to our decision to select them amongst others is that our needs and... (read more)Was this review helpful? Yes
-
by 'Daisy' 10/8/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent seemed keen to help us with all matters linked to the property. He was quick to contact the landlord and often phrased up negotiations with us as tenants as the main priority. He seems helpful yet professional in his business.
Helpful & polite e.g. attitude: Excellent
Knowledgeable e.g. market, local area: Excellent
Professional e.g. approach, appearance: Excellent
Did as promised e.g. returned calls, updates: Average
Communication Skills e.g written, oral and listening: Good
Time Keeping e.g. Viewings and appointments: GoodWas this review helpful? Yes
-
by 'Kate' 10/8/2010
- Branch:
- 62 Tooting High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were very pleased with the service we received from Ludlow Thompson. Our consultant was Matthew Stanway, however the whole team were a pleasure to work with. They achieved three good offers within a few days. We were particularly impressed by the website and the seller's portal.
Was this review helpful? Yes
-
by 'Cathy' 5/8/2010
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Have had nothing but trouble since letting through Dock Street in February 2010. There collection Agency which is based, I believe, in Worcester are totally useless. Despite Ludlow Thompson taking 3 years rent collection fees in the first months, I continually have to chase for payment as there are always short falls.
Would never use again and will also pass my experience with Ludlow Thompson on.
Would not recommend.
Was this review helpful? Yes
-
by 'Robertas' 3/8/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Consultant's Name: Alex Stott
Helpful & polite e.g. attitude: Excellent
Knowledgeable e.g. market, local area: Excellent
Professional e.g. approach, appearance: Excellent
Did as promised e.g. returned calls, updates: Excellent
Communication Skills e.g written, oral and listening: Excellent
Time Keeping e.g. Viewings and appointments: Excellent
Further Comments to the above ratings?: Fast, profesional, we was meeting first time with Alex Stott, we was servised excellent.Your website is good looking and simple to use.
Was this review helpful? Yes
-
by 'kozuxa' 3/8/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My ludlow thompson representative was extremley helpful throughout the whole process for looking for rental property. He made it a really quick and easy process to find a new place.
I thought their online reference process was very good, although it had a few problems at first, these were quickly sorted.
I felt that ludlow thompson did what they promised to do and were in my opinion excellent in most areas.
Thank you :)Was this review helpful? Yes
-
by 'Hallo' 2/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been extremly satisfied with the work of Kaysar, one of their estate agents! So far I have nothing to complain and could recommend the service!
Was this review helpful? Yes
-
by 'bellah' 2/8/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've rented a number of properties other than in London and was nervous about making the move to the city, but Ludlows made the process very simple, were able to fit viewings and appointments around my commuting and work schedule and showed some really good properties (which we noticed they had cheaper than other nearby agents). We were encouraged to make a low-ish offer on a beautiful property and we were pleased to have it accepted. We now live in a gorgeous flat and are very happy with the smoothness of the rental process, especially the online system they use.
Was this review helpful? Yes
-
by 'Lucy' 2/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our estate agent Rhian was excellent and so helpful, it was great to be shown around the properties by someone we could really trust and get on with. She followed up each viewing with a phone call and went to extra legnths to find us new properties to suit our requirements. She also happily took us back to the property we chose after all our deposits had been paid, just so we could take some measurements.
Once we had our property and were filling out our details on Ludlow Thompson's website I really appreciated that all my details had been rememebered from when I let a property from them over a year ago. This made filling all the forms in a lot easier.
Was this review helpful? Yes
-
by 'Disgruntled Landlord' 26/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I received two letter from Ludlow Thompsons solicitors today claiming I owe renwal commission on two flats that I am the landlord of.
They have been told several times that the tenants moved out of one flat at the end of the year contract (when they keep calling asking if I have any flats available.) I contacted them 8 months ago about a different flat that I own where they overcharged me their initial commission. Despite being constantly promised a refund, that never materialised. As such they have broken the terms of their contract with me and I will be countersuing them.
Do not go anywhere near this company. Oh and they charged me for an EPC I actually did on another flat (although I did get that back after chasing for a month.)
Was this review helpful? Yes
-
by 'Wimbledonturf' 25/7/2010
- Branch:
- 43-45 Wimbledon Hill Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Ludlow Thompson (in Wimbledon) for many years. So far, I think they are the best agents if you want to let your property - they dominate the letting market in Wimbledon and everytime have found excellent tenants for my flat.
Many often complaint that their after rental customer service is not great and I would say that for landlord, what really matters is to find the right tenants at the right price for your property. They are sales focus and I am comfortable with that - I personally do not need to whole after sale excellence even if I need to chase them on invoicing etc...
They are also candid - they will tell you what your property rental rate is and won't lead you to believe that they can rent it at unbelievable rates like some of the more 'up market' rental agencies... (the F people...)
If you are a landlord and want to rent your property, THEY ARE the go to estate agents.
Was this review helpful? Yes
-
by 'ehili' 19/7/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great at finding out exactly what we wanted and only showing us properties that would fit our specifications. All enquiries were dealt with quickly and all paperwork was quick to fill in and easy to understand. LT found us a lovely house that has just been recently refurbished for a very good price. Moving in inventory was also very professional and well done. Thank you so much!
Was this review helpful? Yes
-
by 'Barney' 14/7/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I rent out several properties in the Tooting area and LT are as effective as it gets. They always provide information quickly and efficiently, they are always polite and courteous but most importantly they have always been able to secure me good tenants at top rates. Thanks!
Was this review helpful? Yes
-
by 'Davey' 12/7/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Letting agent was friendly and kept the communication lines open.
The are professional and clear in their requirements.
I would use them again.
Was this review helpful? Yes
-
by 'JackEgerton' 28/6/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson were professional and friendly in dealing with all our issues and queries. They ensured everything proceeded smoothly and with few complications. There were no noticeable problems with the provided service. Recommended estate agent.
Was this review helpful? Yes
-
by 'g03c1715' 28/6/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Estate agent was very helpful and professional. He did everything he could to help us secure the property we were after and helped a fair deal with the negotiations.
The estate agent's offices were also helpful and communication was good at all times. The process was quite long, but worked out fine in the end.
Would happily use again.
Was this review helpful? Yes
-
by 'Paul' 28/6/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were really impressed with Ludlow Thompson.
We dealt with their friendly Finsbury Park office and had a dedicated agent who couldn't have been more proactive.
After meeting him I was convinced he would do a better job selling our property than other agents in the area and I was proved right.
We were kept informed at every stage in the sales process and also liked the fact we could keep tabs on the progress of our sale using their online portal.
This meant that we could see the viewings that had been arranged, how many adverts had been placed and texts sent to prospective buyers.
Highly recommended!
Was this review helpful? Yes
-
by 'Aimie' 26/6/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Ludlow Thompson should be added to the oxford dictionary under (totally) unprofessional!
It started the day I moved into a small 2 bed property, I had viewed the previous month. The place was a dump so I requested that it have a professional clean... Remove a skanky old bed and futon, carpet the upstairs bedrooms, one was just old floorboards the other was a very worn out carpet, all was agreed and in the contract. I moved in a month later Well, they'd had it cleaned, they chucked the futon in bin liners and threw it into the tiny back garden, they left the bed and hadn't sorted the... (read more)Was this review helpful? Yes
-
by 'Holly88' 22/6/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Stay away from these guys!!! They will be your worst nightmare!!
I recently looked at a property with Ludlowthompson and placed a deposit on a flat. At the time of viewing, the agent was very easy going, helpful and had agreed to everything except for the price. After some negoiation we agreed on a set price (which apparently the landlord is happy with) so I placed a holding deposit on the flat. However I have not heard from ludlowthompson for 4 days, this is really slack as I was due to move in within a week (less than 6 days). There was no confirmation on if the landlord has accepted my... (read more)
Was this review helpful? Yes
-
by 'Angry Tenant' 16/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
LT have been the biggest joke of an agency since our tenancy started. We had delays from their side to get the keys for the flat but they charged us the full month even though we couldn't moved in until later in the month.
It wasn't cleaned and phone calls to LT remain unanswered.
The flat is literally falling apart with damp spreading, the bathroom ceiling leaking, illegally fitted gas appliances and plumbing (we have had a verbal warning from the council and emails from professionals who had tried to carry out repairs). We were left with no hot water or heating for over 6 weeks in the cold part of winter.
The flat is not safe to live in but although our case is now with the directors (apparently), we have had no response at all. The landlords themselves have not been in touch either.
We are trying to move out as our health has deteriorated but LT have not responded back. The other tenant is now going to run off.
Avoid LT!!! They are nothing but headache and you will only be poorer.
Was this review helpful? Yes
-
by 'DOnk' 16/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Contract ended on the property I was renting over 6 weeks ago and despite numerous requests for my deposit to be given back(6 weeks rent - not a small sum of money) and having been told by ludlow thompson that i was to receive the full amount, am still waiting for the money to be returned to me. Have phoned and emailed numerous times but not getting anywhere so am having to formally open a dispute with the Tenancy Deposit Solutions scheme. Appalling. The same thing happended to a friend of mine, they delayed paying the deposit money back for almost 2 months. Avoid. Will someone from customer services at ludlow thompson with a name who i can actually speak to on the phone, respond to this review and offer some advice as to why this is happening and when I will be paid the money.
Was this review helpful? Yes
-
by 'Eva' 10/6/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you very much for your flexibility and professionalism....
We definitely weren't the easiest clients but in the end everything went smooth...Thanks for your patience.Was this review helpful? Yes
-
by 'Gavin E' 9/6/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
An excellent firm of agents who give a thorough & professional service always to their clients. My first choice to achieving a speedy letting to high quality tenants & at good rents. Highly recommended.
Was this review helpful? Yes
-
by 'AS88' 8/6/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
An excellent estate agent. They were helpful and efficient. Any queries that I had were promptly dealt with and they were able to help in many of the matters relating to my property search. Definitely recommend...I'd never heard of them before this move but they are 100% better than the last agent I used.
Was this review helpful? Yes
-
by 'james' 3/6/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
ludlow thompson have not stopped harassing me in 3 years, despite calling them regularly to tell them to take me off their books. They ignore what is said to them, and pitch for business that they can't get. I will NEVER use them.
Was this review helpful? Yes
-
by 'PeterPan' 3/6/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
It's a week now that we have completed and it appears pretty much all is done. My solicitor is just finishing off some after-completion work and I am now busy setting up all my service and utility suppliers, unpacking, getting furniture, etc. I am very happy, it's really a nice flat and it was worth seeing it through.
I just wanted to say a big thank you to LudlowThompson for being a great estate agent. They were very professional and patient and generally always available and ready to help. And I appreciate that and am happy to recommend them to friends.
Was this review helpful? Yes
-
by 'duma' 30/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Story it's long but I'll keep it as short as possible. At 09.06.2009 we (me and my family) reported first issues with flat to agency property manager. Bathroom airflow that was supporting ventilation has stop working, tap in kitchen has broken, paint was peeling from kitchen wall. We have been told by property manager that there is no obligation for landlord to carry any repairs according to tenancy agreement. We study agreement carefully and we have found point stating that its duty of landlord to take care of repairs. We informed agent about that. Then agent respond to us that there is no... (read more)
Was this review helpful? Yes
-
by 'Dissatisfied customer' 29/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Ludlow Thomspon has recently reached new heights when it comes to the incompetence and unfriendliness of their staff. As I have read in the previous comments I gather I am not the only dissatisfied customer.
I came in two months ago asking to rent a property as soon as possible. Till today I have seen two properties. That averages one a month. With another agent I had seen more in a week.
Every time I call or go in I speak to another estate agent. There appears to be a complete lack of communication between the agents even though they sit within two meters of one another. I had been... (read more)
Was this review helpful? Yes
-
by 'Ranjit' 28/5/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Do not use this agent, they mislead us about their charges and did not vet the suitability of of our tenants. Recently our tenant who was very bad at paying his rent left us with 3 months arrears in rent and then terminated his tenancy agreement after 8 months of occupancy because he was arrested by the police. Ludlow Thomson have refused to pay back the fees they charged us at the beginning of the tenancy for the full 18 months term. When we asked them to refund our fees we were told that it was not Ludlow Thompson's policy to refund any money owed. Most decent Agents usually tend to refund any fees taken in the event of a premature termination of the tenancy agreement by the tenant. Ludlow Thompson staff tend to say something else when taking your custom but mean something else when it comes to refunding any money owed to the landlord. We have told our friends and relatives not ot touch thme with a barge pole!!
Was this review helpful? Yes
-
by 'nickbuck' 24/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow helped us find an awesome property in southfields and were really good in getting the reference checking done in a day so that I could move out of my house. I would not be able to move if there service was not as good as it was. I would have lost the prospective tenant.
Was this review helpful? Yes
-
by 'Ben' 24/5/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found the agents in LTs Oval office to be highly tenacious in what is a difficult market, securing me the full asking price. When valuing the property they were realistic, again reflecting the market, yet optimistic- their approach gave me confidence in their abilities to get on with the job at hand. This is the second time I've had the pleasure of working with Suzanne and her team and have found her to be efficient, capable and trustworthy.
I would recommend LT to others, in particular for the online services they provide with regards to viewings and feedback which helps set them apart from other firms in the area.
Was this review helpful? Yes
-
by 'sft' 23/5/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Lois has been very helpful and professional my dealings with her. She has done an excellent job of managing my rental property.
Was this review helpful? Yes
-
by 'Christine Giles' 21/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Do not go near this agency with a barge pole.Incompetent, unreliable and unprofessional. Altogether intolerable (Lauren Gray in particular)
Far too many problems to list here but they include; having to wait 2 months to get a contract drawn up (endless unanswered emails and phone calls); nothing ever got sorted in the property without CONSTANT hassle and now I'm moving out I have had to consult a solicitor in order to not have to pay their seemingly random requests on fees (
Was this review helpful? Yes
-
by 'S' 21/5/2010
- Branch:
- 159 Hoe Street Walthamstow
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I would urge anyone trying to have anything to do with Ludlow Thompson estate agents to be very careful. They are the worst of the worst and I have had a horrendous experience with them.
They let our property without adequately vetting / referencing the tenants who have failed to pay the rent after the 1st 2 months. I was assured that legal cover and rental warranty was within the fee we paid them about 14.5% for rent collection service only but when the tenant failed to cough up they failed to start legal cover despite sending me numerous emails that I have legal cover.
I had to get my own... (read more)Was this review helpful? Yes
-
by 'chanse' 21/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson were a fantastic company to work with. From the very beginning they took a complicated, and somewhat daunting concept and made it very comfortable and easy for me. I would definitely recommend them to any friend or colleague of mine in the future.
Was this review helpful? Yes
-
by 'disappointed tenant' 7/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Would not recommend any tenants use this agency. Would rate 0 stars if an option.
They 'mislead' us from the start, poor communication, have shunted us between 5 contacts, and property was dirty when we moved in despite telling us it had been cleaned and checked.
Customer service details impossible to find - (our complaint has only got as far as area manager). Would welcome any contact details!
Was this review helpful? Yes
-
by 'pitz' 15/4/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our agent was really speedy, we were looking for a good flat, and was delivered plus understanding our conditions on the flat.
Was this review helpful? Yes
-
by 'Valeska' 26/3/2010
- Branch:
- 62 Tooting High Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Charlotte Corner-Munroe from Wandsworth /Tooting Brand was very helpful in providing information, returning calls, conduct on viewings and sending property alerts. She is very professional! I recommend her and Ludlow Thompson
Was this review helpful? Yes
-
by 'Paulius Ramanauskas' 21/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Overall experience was very positive.
The agent who helped to find a new place was very responsive and did not try to push properties that we were not interested in. The agent was very helpful in arranging to view the properties and bringing us to view them. Additional flexibility related to agency fee came also as a very positive surprise saving for us few hundred pounds.
The follow up process after committing to a property could be improved by giving exact things and timings that have to be done from tenants' side. Good website, however, helped a lot in finalizing all documents.
I would recommend contacting the agency for finding a good property.
Was this review helpful? Yes
-
by 'JF' 17/3/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Wanted to mention our appreciation of the effort and excellent service provided by Paul Robinson at the Finsbury Park office during the process of selling our flat recently. We opted to get a valuation from Ludlow Thompson because of the bold presence of their many Sold boards in the area and because when we'd look to buy in the area 5 years ago their email/text alert service had been very useful. From start to finish Paul kept us well informed with a realistic valuation and advice, immediate viewing feedback and as soon as we accepted an offer he was instrumental in ensuring the sale has progressed quickly - keeping us informed and maintaining constant contact with all involved parties, doing whatever he can to keep things on track.
Our overall experience with Ludlow Thompson has been very smooth and professional thanks to Paul's enthusiasm, patience and great customer focus.
Was this review helpful? Yes
-
by 'Janaki' 17/3/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I would like to let you know as a experienced Landlord the following points about Mr. Alex Abeltins at the Acton branch of Ludlow Thompson.
Alex Abeltins has1) Natural Managerial qualities.
2) Suitable personality
3) Good manners
4) Very intelligent
5) Trustable nature
6) Has a good knowledge of the rental and sale value of London Properties at his finger tips.
7) Always, Very pleasent, Efficient, very dedicated to Ludlow Thomson and hard working
I have no doubt that all his clients will agree with me.Was this review helpful? Yes
-
by 'Matt' 14/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson's rental agent went out of his way to find the right flat. Rather than push dozens of properties at us, he took the time to listen to what we wanted, and then showed us two flats that met our needs in the area we wanted. It was thoughtful, professional and - in my experience - rare.
Since moving in, our manager has been courteous and efficient. It's nice to be treated well by a rental agent (for a change).
Was this review helpful? Yes
-
by 'Eli' 11/3/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have a property which is currently rented through Ludlow Thompson. They have been managing my property for the last 18 months.
The current Property Manager for my property has been very helpful with any issues that have arisen during this tenancy. Any issues were handled in a timely manner.
I am currently happy with the service I am getting from Ludlow Thompson.
Was this review helpful? Yes
-
by 'Laura Newby' 3/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very helpful, polite and professional agent with very good communication and timekeeping skills. Not too pushy, unlike some other agents and very knowlegeable about the property and the local area.
The agency offered a very good range of properties within our budget and our agent was extremely flexible on viewing times, which made it easy for my partner and I to fit viewings in around work. The website was especially easy to navigate.
The agency was also quick to process our details and finalise documentation, avoiding unnecessary hassle.
Was this review helpful? Yes
-
by 'MGB' 24/2/2010
- Branch:
- 258 Lewisham High Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having failed to find tenants through another agency, I decided to use Ludlow Thompson alongside 2 others. Only Ludlow Thompson came up with suitable tenants at the agreed rent within a reasonable timeframe. The other agencies came up with either unsuitable candidates (eg references failed) or none at all. I cannot fault the overall service provided by them, as they did what they were employed to do.
Was this review helpful? Yes
-
by 'Paresh' 19/2/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Don't let your property with Ludlow Thompson. Here's why.
My main concern with my time with Ludlow Thompson was the lack of Visual Inspections that were carried out on my property in defiance of the terms and conditions which I agreed upon. I received an email detailing just the one visual inspection over a 16 month period, and received no evidence of any other visual inspections despite their claims they were carried out and despite repeated requests for the evidence. This was a sole breach of the contract which I signed with them.
Further still, in the Visual Inspection carried out in November 2008 it stated a few maintenace issues, regular things that needed fixing. Was any corrective work carried out? No, and there wasn't any letter or any point of contact informing me problems existed. I was paying for full management, I was out of the country for over a year and expected minor problems to be sorted out.
As a result of this ignorance these minor problems turned into major problems and caused extensive damage to my property totalling nearly
Was this review helpful? Yes
-
by 'MC' 16/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been a tenant at a property through Ludlow Thompson since last April. Right from the off, they have been nothing but unprofessional, unresponsive and have shown complete disregard for the welfare of the house and our tenancy. The house was not clean when we arrived. The mould in the bathroom that we were promised would be sorted was left and not dealt with for 4 months. When our kitchen sink blocked and water was flowing through the ceiling into the flat below (no joke!), nothing was done for 2 weeks!! We were told not to use any of our appliances in the kitchen and someone would be... (read more)
Was this review helpful? Yes
-
by 'AJ' 9/2/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I would strongly urge any landlords in the Finsbury Park area not to use Ludlow Thompson. They will find you tenants quickly but from that point on their eyes are on the commission and they seemingly have no interest in checking the tenants' references or listening to your instructions.
In my case, they found tenants quickly and told me that the references had all come back absolutely fine. I am a first time landlord so I did not know I had a right to see the references and they did not provide me with a copy. It transpired that they had uploaded a reference report onto their online... (read more)
Was this review helpful? Yes
-
by 'Chris' 7/2/2010
- Branch:
- (City/Docklands Office/Branch) 3-5 Dock Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I dealt with Jonathan at Ludlow Thompson and his knowledge of the local lettings market was superb! He went out of his way to understand what I was after and made a couple of suggestions which I felt really matched my criteria. I loved the first property he took me to and made an offer right then. Following this, Jonathan really went above and beyond to ensure my move was quick and easy and I was looked after every step of the way.
As a final plus, the online systems that Ludlow Thompson use make the move and boring paperwork bit very quick and simple! All good!
Excellent service and support!
Was this review helpful? Yes
-
by 'Mocuishe' 1/2/2010
- Branch:
- 8 Blackstock Road Finsbury
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
I am at the stage of changing my house and found them in Rightmove. Well I have made an apointment with Adam to view 1 bed flat on victoria road. With my wife freezing cold were waiting for him half an hour. When i have rang him he said that he left a message on my voice mail that my apontment was cancelled. No such message was left or any contact attempts was made. Proffessional huh? Well finally on monday saw the flat put down deposit on it with few conditions. As with progress i dont know as these ppl dont know what is going on. Rusted bathroom will be cleaned! Can you belive it? I thionk i will get some kind of skin sickness. I have made my self clear to them i want bathroom to be put in order not by cleaning but by replacing shower base, if not i will cancell my contract and look elsewhere. And beware 300Was this review helpful? Yes
-
by 'ASilva' 30/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They were very competent and professional. Never felt pressured to go for something that I was not sure about. It took me a lot of time to find the right house, but they always respected our criteria. They kept us updated of the new properties in the market, and always arranged meetings very quickly. They also respected our time availibility.
On this period I have contacted many agencies and Ludlow Thompson was by far the better one.
After we found the right place for us, the paperwork process was extremelly quick and easy to do, compared to my previous experience with other agency.I would recomended it to a friend.
Was this review helpful? Yes
-
by 'Jordinho' 20/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service from start to finish, with attention to detail and transparency from start to finish. turn around time from viewing the property we eventually chose, and to sealing the deal and signing contracts was lightening.
I have been very impressed with the level of service and would highly recommend Ludlow-Thompson as a letting agent in the future.Was this review helpful? Yes
-
by 'C.M w3' 20/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I went to the Acton branch of Ludlow Thompson and Alex was very helpful and honest. After letting him know i had a bad experience with another estate agents in the area, he was very kind and understanding, and did not put the hard sale or pressure on me which a lot of the other agents do.
The ludlow website is very innovative, and helpful if/when you cannot get through to your agent. the "my account" on their website contains all of your details, landlords details, saftey certificates, tennancy agreement, check in details which is really useful as you can view them at any time. Alex was... (read more)
Was this review helpful? Yes
-
by 'Marc' 19/1/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
As we have not yet signed a tenancy agreement with LT, I may be jumping the gun here a little, but I already have some concerns which I think are worth mentioning.
Myself and my current 2 flatmates were shown a property last week by LT which we fell in love with. We were told that there were 4 other viewings that afternoon and that if we wanted to secure the property we would have to pay the
Was this review helpful? Yes
-
by 'Sasi' 13/1/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Ludlow-Thompson have been impeccable in their service during my search to buy a flat in London. They are reliable, helpful and pro-active. As a first time, and clueless, buyer they have held my hand (as it were) throughout the duration, giving me confidence to leave them to get on with it, knowing that they actually were. They always kept me informed of what was going on and answered all my queries promptly and patiently. They worked hard for me and it is greatly appreciated. I move into my new flat this weekend after a smooth 2 months of getting there, I would undoubtedly recommend Ludlow-Thompson to friends and family.
Was this review helpful? Yes
-
by 'Sam' 8/1/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Sales agent Nessan O'Donovan was excellent during the sale of my property. I appreciated his quickness and readiness in responding back to my email. He was very professional from the viewing to the completion of sale. He went a mile further in helping to liaise with the tenants in the flat and ensuring they moved out without hesitation.
I am very pleased with his service and will recommend Nessan to my friend who want to buy and sell. Hopefully, I can do more business transaction with Ludlow Thompson in the future, all due to the excellent services from Nessan. I can truly say "First impression creates a lasting impression".
Thanks so much Nessan.Was this review helpful? Yes
-
by 'guimuradas' 5/1/2010
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'guimuradas' rated Ludlow Thompson but did not write a review. -
by 'n1984' 1/1/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We used Ludlow Thompson for our property purchase and found the agent helpful and quick to respond to queries. The purchase process was lengthy due to the legal process but the agent was helpful in chasing information from the sellers' side so that we were kept up to date.
The Ludlow Thompson website seems useful in helping the property search process.
I would definitely reccomend them over other estate agents such as Foxtons, as the property listing prices seem more realistic.
Was this review helpful? Yes
-
by 'Guna' 23/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As I have more than the enough reasons, I will strongly recommend ludlowthompson to my friends. Professional way of handling customers, automated all process with the website and etc. I didn't see this perfection on other agents. I have experience with many agent during last 3 years....
Was this review helpful? Yes
-
by 'BGleed' 22/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I went to Ludlow Thompson after another agency let me down at the last moment. They were sympathetic to my situation and took the time to show me around several properties that were available and respected my budget and criteria.
The staff were knowledgeable about the properties I was shown, pointing out the positives and the negatives of each place, and at no point did I feel pressured into making any decisions.
When I finally chose the place for me, the sign up process was very simple and the online profile you create on their website is genuinely excellent, allowing you to manage every detail.
Everything went through in a couple of days and I was very satisfied. I would definitely use Ludlow Thompson again and I would recommend them to my friends.
Was this review helpful? Yes
-
by 'MA' 22/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The bottom line is that Ludlow let my flat in around a week in a difficult market at a tough time of year. the landlord account part of their website is very good and easy to use and the ludlow team make sure it is updated very quickly. their use of mobile, email and internet comms/technology suited me perfectly and we are very hapy to have found a good tenant who has signed up for a long (18th month) tenancy. a very positive experience.
Was this review helpful? Yes
-
by 'Aneta' 18/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very very pleased with this agency, Acton (London) branch. There is a lot to say about the agency itself - such as good properties, which are very well described, so there is no dissapointment when you go and view it and the biggest advantage is the website, where you have your own account, can book a viewing, can see all the documents and it is updated straight away with all the progress. Also, i am extremaly happy with the service received from the agent (Alex) - very professional, straight forward, no catches/small print, very flexible in timing and extremaly helpful, even after we have moved into the property. The property Alex has found for us was extactly what we were looking for: the size, condition and budged - would honestly recommend to everyone. Thank you.
Was this review helpful? Yes
-
by 'MTL' 16/12/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Ludlow offered the best value for money and local knowledge. My agent achieved a good sale price for my property - despite all the challenges of selling during a recession. He was in touch with me on almost a daily basis and kept me reassured of progress throughout the process - from getting my flat onto the market to post-completion. Overall, excellent customer service and expert knowledge. And on top of that, no nonsense and straightforward talking.
Was this review helpful? Yes
-
by 'Ellen' 15/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have never written a review before on any website but I have had such a bad experience with Ludlow Thompson (Finsbury Park branch) that I feel I need to let the world know to stay clear of them.
As a tenant they have lied to my face, are completely unprofessional and practically impossible to get hold off.
Because of them I am living in a room which is dangerous for my health and have made my last five months horrible.
There are plenty of other estate agents to find a house with.
Reading all the 'positive comments' I can't help but think that they must have been written by themselves.
Was this review helpful? Yes
-
by 'pkservice' 12/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We are very happy with the high standard of the service we have received (so different from many other agencies!), our agent from Acton branch (Alex) is very helpfull and professional, found us the place which exactly suits our needs, overall - 5 stars
Was this review helpful? Yes
-
by 'Alberto' 10/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was very happy with this estate agent, it was easy to organise appointments, all questions were promptly and exhaustively replied (by phone or email) and even if the reference agent was not available there was someone else readily available. I like also their website, with several photos and a good description of the places.
Was this review helpful? Yes
-
by 'Malatesta' 10/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
It's hard to begin describing how poor my experience with Ludlow Thompson has been. To cut a long story short, avoid this greedy, deceitful, bullying company if you possibly can.
Amongst other things (and there are many):
- We were lied to by the agent who let the property we occupy. He told us that a huge patch of damp in the ceiling of a bedroom would be fixed within days, even trying to bring forward our moving in date. We demanded that repairing it be made a "special requirement" on our tenancy agreement.
3 months later, it still hasn't been fixed. The room is unliveable and dangerous.
- After problems with the boiler in our house, the agency (presumably) sent around a technician who fixed the heating. Ludlow Thompson then apparently slapped a
Was this review helpful? Yes
-
by 'JD' 7/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
It was a pleasure to deal with them; they are very profesionals and they took care of everything.
The website is very easy to use, very intuitive, and you can easily find the propertly that suits you needs. You can see pictures, floor plans, get details of the council tax, area ... and you can even book a view!
The visit was very helpful; explained all the details about the property and I quickly made an offer. After that, everything went smooth and I will be movin in next week!
I really think that they are the best agency in London!
Was this review helpful? Yes
-
by 'Happy Customer' 28/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent sales staff in Tooting and Oval - Thank you. If the rest of your service could be as professional, communicative and efficient Ludlow Thompson would really be an outstanding agency.
Was this review helpful? Yes
-
by 'nina35' 25/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very happy with the service provided by Ludlow Thompson. The consultant was extremely committed and reliable and helped us to find an excellent flat at a reasonable price. He was very knowledgeable about the market and provided us with all the necessary information. The rental procedures were very explicit, quick and went smoothly. The terms and conditions were lucid and straightforward, without any hidden catches. Moreover, all the useful information related to the rental and all corresponding documents are easily accessible to the tenants on the agency's very comprehensive web page.
Was this review helpful? Yes
-
by 'steve' 25/11/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I would like to make a very positive comment about the way Ludlow's and in Particular Kevin handled this sale. Although the sale happened very quickly, the buyers were not without problems and Kevin dealt with them and us most professionally. I can also say that his and Daniels kept us informed all the way and as I have not had any negative feedback from my solicitor, I can only assume the same goes with other professionals involved in the sale.
I would have no hesitation in using Ludlow's again and to recommend them to others.Was this review helpful? Yes
-
by 'Karl' 25/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was at the end of my lease and needed to find a new property to rent by the end of the week. I registered on the Ludlow Thompson website, and by the end of the next morning I had a call back from one of their agents, who told me that he had lined up three properties which may suit me. He told me one of the properties I asked him about already had been let, and he was very flexible in the timings I could view them.
The properties were all roughly what I expected; I asked about the possibility of alterations to the property I wanted to let, but was told that these would not be possible.... (read more)
Was this review helpful? Yes
-
by 'S Robson' 24/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very pleased with the service. We were given advance notice of the property going on the market as we'd been waiting a while which made sure we were able to get the flat we wanted in the quick market. Very efficient at getting everything done: From offer to signing was about 1 week. They do charge VAT on their admin fee, not sure that everybody does this.
Was this review helpful? Yes
-
by 'mama' 18/11/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I just wanted to say that the letting progess on my flat was done very efficiently and quickly. New tenants seem happy and appear to love the flat. Alex managed to answer all my questions and querries efficiently and clearly, enabling me to be happy with the service that i have received. i would definately recommend Ludlow to friends if they have a property to let.
Was this review helpful? Yes
-
by 'sarah' 18/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We arranged to go to the estate agents on a saturday to view a few properties.The agent had arranged more than one for us so we could get the most out of our trip, as we were located in East London at the time.This was great for us as we were able to compare what we saw.The last property we saw we went straight back to the office and put in an offer. We felt at ease with the agent who was helping us.he was very helpful and reassuring.He told us straight how much money we would need to deposit and gave us advice on how to up our chances of securing the property i.e a longer contract of which we weren't aware. He kept us infomred of his actions and where we stood.We got the phone call on a monday at the exact time the agent had agreed and we got the property! Signing the contract and sorting out the last bits of paperwork was easy and we had moved in within two weeks.It was a hassle free process. Very impressed.
Was this review helpful? Yes
-
by 'mister fiddle' 18/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Just dropping a quick note in appreciation of the quick and smart service offered by Samuel and Jason at the Kilburn office.They found us what we were looking for very quickly and stayed within our price range. So far we are very happy with the flat, which is managed direct by our landlord rather than through their service.
All they need are post-it note reminders to call people back and respond within the self-specified time-frame.
Was this review helpful? Yes
-
by 'helen Johnson' 18/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They were really good at finding us suitable properties and arranging viewings. Each agent was very nice and helpful, however we did see someone different every time, it would have been better to deal with just one or two people. Also, since moving in we've had a lot of emails, letters etc from Sparks energy even though we said we didn't want their services, and this is via Ludlow.
Was this review helpful? Yes
-
by 'Alan Fleming' 17/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Just a note to say I was little short of thrilled by the service provided by consultants Samuel and Jason during a recent letting transaction at the Kilburn office.
I am a particular stickler for customer service, but the sterling performance of these two up-and-coming young guns was little short of top notch. I completed the letting process feeling that in addition to gaining a flat, I had gained two new best friends.Was this review helpful? Yes
-
1
person found
this helpful.
by 'Unhappy Customer' 13/11/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
If you are a Landlord, do not go near this agent. They are trouble from start to finish. They promise the sun, moon and stars but as soon as they have your money, they don't return your calls, you don't have an account manager as your account is transferred up the country somewhere and you can never get through to them, the office you originally leased your premises through don't want to know you - the list goes on...
I have had nightmares with Ludlow Thompson - and one of the reasons I went with them in the first place is because they were the first agent to find tenants. They said they... (read more)
Was this review helpful? Yes
-
by 'LT' 12/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson were very helpful, showing us properties that would match our particular preferences, not just everything in our price range, so not wasting time. They were also very helpful with the problems we had in completing the letting, and it was completed quickly. Occasionally communication was slow or things were forgotten, but all eventually solved and remembered, with some pestering from us.
Was this review helpful? Yes
-
by 'john' 11/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just used Ludlow Thompson to find my new flat . From the beginning to the end they were helpful and very undersanding and they always returned my emails /calls asap . I would highly recommend them to anyone .
Was this review helpful? Yes
-
by 'jmd' 11/11/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very fast, efficient and professional. I put my flat with them after another local firm had failed to perform. Handed over the keys on the Friday evening, had viewings on the Saturday an offer on Monday and the tenants moved in on the Thursday.
The ability to track what is going on via the web-site is great.Was this review helpful? Yes
-
by 'Melaniepp' 5/11/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Ludlow Thompson on two occasions to rent-out my property.
In both instances Ludlow was efficient, helpful and very professional. I was immediately assigned an Account Manager, within days I had viewings with reputable potential tenants and within a couple of weeks Ludlow had secured me a lovely couple.
When I stated my preferred requirements for tenants Ludlow took that into account when arranging viewings. Any queries I raised with my account manager we're dealt with quickly. Above all else Ludlow was accessible via email, mobile, office which is exactly what I need when I'm working and need my agents to be accessible and effective.
Was this review helpful? Yes
-
by 'John' 5/11/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The Property details on the LudlowThompson.com website were accurate, informative and, most importantly, up-to-date. It was a quick and easy matter to contact an agent and arrange a viewing. The agent was knowledgeable and friendly, which quickly allowed me to make a decision to purchase.
After that, the entire process was efficiently and proactively managed by the LudlowThompson office team, who were always there to help my solicitor obtain information from the vendor. We exchanged in record time. Highly recommended!
Was this review helpful? Yes
-
by 'Luke T' 27/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson in Tooting listened to what I had to say and showed me suitable properties. Other agents I used waisted my time by showing me anything available.
The representative at Ludlow Shirad James was very helpful and very easy to deal with. He was very profesional throught the process meaning I didnt have to chase hime etc
I would defanitly use Ludlow again
Luke Townsend
Tooting
Was this review helpful? Yes
-
by 'john' 26/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I used the Tooting branch to find a 5 room flat. I found the agents to be utterly unprofessional and outrightly dishonest. The agent called ***** was quite rude the first day we met her since we were 10mins late for the viewing. When we viewed the property and agreed to a price they told us 6 people can stay in the house. Then when we paid the deposit to reserve the property and when we read the contract it only included 4 people. They knowingly tried to deceive us and the landlord confirmed that he was never told about 6 people stayin in the house. Don't ever trust them.
Admin note: name of a person removed
Was this review helpful? Yes
-
by 'Danny' 21/10/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
A very professional service in particular Suzanne of the Kennington branch very helpful despite 'bending her ear' from time to time, will do business again in the future.
Was this review helpful? Yes
-
by 'N.J.' 20/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were able to view a large amount of properties in a short period of time. This is especially useful to someone who does not have a lot of time to find a place as well as clients who rely on public transportation. The fee attached to the service is quite pricey and we were quite upset that we were not told about the fee until we had decided on a property. Informing the clients of the fee beforehand should be mandatory. Overall the consultants were very professional and knowledgable. I would use ludlowthompson again.
Was this review helpful? Yes
-
by 'Anne-Marie' 19/10/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Efficient service - always answered my queries quickly. Helpful and courteous staff. Overall a very professional service.
The whole process from viewing to completion took less than 3 months. The agent was good at chivvying along the vendors and solictors when required to ensure there were no delays.
Was this review helpful? Yes
-
by 'charlie b 535' 16/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson were very helpful while I was looking for a house, they was always happy to help with my many questions about renting and the information they needed (this only being my second time renting a property). One of the agents even helped me move my mattress up to my bedroom on the day I moved in.
My only small problem was after moving in, we couldn't find the gas and electricity meters, which we hadn't been told the whereabouts of. They were in outside boxes which looked to me, like something only trained professionals should touch. Although, this may have just been due to my inexperience of these things.
Overall, very good estate agents, and we are very happy in the house we are renting through them.
Was this review helpful? Yes
-
by 'Susanne' 14/10/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I let my flat in Canary Wharf with Ludlow Thompson and was very satisfied with their services. Within a short period, we had many viewers set up, and then received offer at asking price for 18 months contract which was great. Good communication skiils. Professional team in London.
Was this review helpful? Yes
-
by 'Stuart Harris' 14/10/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The service provided by the lettings team in the Tooting branch of Ludlow Thompson was exceptional overall.
I have a one bed garden flat that had been with another agent for three weeks with no offers, so I decided to try Ludlow and within a week or so they had found me long-term tenants at the target rent level, which was my ideal requirement.
I was initially visited at my own residence and was run through the process, fees and what my expectations should be as regards rent levels in the prevailing market.
Once the tenants were found the contract and inventory process was very smooth and a full explanation of the governments deposit scheme was provided.
It has been an anxiety free experience to date and I would recommend Ludlow Thompson in Tooting to anyone wanting a professional service.
Was this review helpful? Yes
-
by 'richardjamesoval' 7/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Chris at Ludlow Thompson found us the flat that fitted our requirements perfectly. No nonsense, no missed appointments, no time wasting showings and lots of choice.
Was this review helpful? Yes
-
by 'Mahdi' 7/10/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
To jeroen and the Lewisham team:
Thank you for your excellent work on letting my property and for being such hard workers, you made everthing so easy for me.
Thanks loads
M. Mahdi CeMAP
Mahdi properties ltdWas this review helpful? Yes
-
by 'Rob Kahler' 5/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have recently rented a property with Ludlow Thompson and were very happy with the service, professionalism and friendliness of all the staff from the letting agent to the referencing team and would recommend them to anyone who is looking for a new property to rent. Their on-line account service is brilliant and helps you to tract all details pertaining to your property.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'SE1er' 3/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Found these negative reviews comforting (in a perverse kind of way). At least I know its not just me (as a tenant) that gets the initial rubbish, then silent, treatment from Ludlow Thompson and their outsourced management agents, Mainstay.
The lack of direct contact is appalling and the apparent inability to deal with any problem makes me wonder what they do all day.
The only way to get resolve seems to be to directly involve the landlord. A good landlord will at least try to sort out the problems, and they will then be made aware of what little Ludlow Thompson do for their money.
I also find some of the positive comments on here dubious - Walworth says earlier that these are probably posted by landlords/tenants who dont have the management service.
Well I hope they are, and not an attempt of false representation by a vested interest, which is illegal under the Consumer Protection Act.
Was this review helpful? Yes
-
by 'Ross Godden' 3/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very good, really understood the needs we had and felt like they where on our side. we saw at least 10 properties with them and they understood each time that we hadn't found the right place for us and carries on looking and pushed the property market more and more until we found the perfect place! it was so refreshing to feel that an estate agent was working with you instead of trying to push you onto a property for a quick sale. The quality and profesionalism was outstanding compared with so many other agents that we have looked with before.
Was this review helpful? Yes
-
by 'Cmc' 30/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The estate agents were very helpful, they showed us properties that were specfic to what we wanted. We managed to get a lovely flat at a good price and with lovely lanlords. Would recommend them.
Was this review helpful? Yes
-
by 'amie' 29/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We dealt with the Kilburn office who were very quick to find us tenants. As first-time landlords we were grateful for the help Ludlow Thompson gave us and found the process to be smooth and easy.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Brixton landlord' 24/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have had the misfortune to deal with the Oval office of this sad excuse of a letting agent. They found tenants quickly to be fair, but after that nothing that they said would happen actually happened. The tenants signed the tenancy agreement a week later than we agreed which has cost me rent, they have charged me for services (check in, gas certificate, signing the tenancy agreement) that I said I did not need or want, they have hung on to my deposit for over 3 weeks now (7 days) and now they refuse to answer my emails or phone calls. Definitely one to avoid at all costs.
Was this review helpful? Yes
-
by 'Tom' 23/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We dealt directly with Jason De Sousa who treated us like we were his only clients. Renting when you move ot a new country is not easy by any means, but the staff was very helpful and had us moved in within four days of viewing the property. This was fantastic news for four graduate students. While there were some miscommunications due to e-mail issues and a lack of a mobile phone on my part, the process was relatively painless and as enjoyable of an experience as renting a home can be. Thank you Ludlow-Thompson.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Walworth' 22/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Ludlow Thompson are excellent at finding tenants.
Ludlow Thompson are excellent at making promises to both landlords and tenants to secure business. Of course, they don't keep these, but what does that matter once contracts are signed and they have got your money.
Unfortunately they and their outsource partners, Mainstay, are atrocious at everything else: property management, communication etc.
They have no published phone number for their Customer Services Team and insist that you e-mail. This would be OK if they replied to e-mails, but they don't.
As I say, Ludlow... (read more)
Was this review helpful? Yes
-
by 'Beatrix' 15/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have a very good impression of the Ludlow Thompson Estate Agents. Our agent had good communcation skills was extremly friendly and professional.During the week we were looking for a flat we got SMS and emails of property alerts and we were in daily contact with him.On the second day we found a lovely flat and that is our new home :) . The whole procedure went quickly and the agent was patient to explain how it goes the paperworks. We got an excellent service and I highly recommend them!!!!!!!!!!!!!!! Attentive and helpful staff,it was a pleasure to take their service!!! Thank you so much!!!!!!!!!!!!
Was this review helpful? Yes
-
by 'Alex Chell' 15/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our dealings with Ludlow Thompson were a breath of fresh air! Our previous letting agents were chaotic and dishonest, so we approached Ludlow Thompson with some trepidation. However, Ludlow Thompson totally exceeded our expectations in every way! The staff were always proffesional, polite and well informed. Ludlow Thompson made the process of renting our dream property as seemless as we could have hoped for! Our agent, David Baldock, was always on the end of the line when we needed him, and never failed to respond to an email query promptly and knowledgeably.
We would use Ludlow Thompson again without hesitation and recommend them to family and friends.
Was this review helpful? Yes
-
by 'Fig' 14/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was taken aback by the level of commitment and thoughtfulness of our estate agent. During the period we were looking for a house we were in daily contact with our representative at Ludlow Thompson in Oval who only showed us houses he knew we would be interested in which therefore didn't waste anyone's time. It was a professional service and I would definitely move with them again as the service provided was dedicated and tailored to our needs. We weren't sure what our money could buy before we started looking so maybe we should have started research earlier- although we had constant emails with potential properties which was useful.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Still waiting...' 9/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Please, avoid entering into any agreement with this company!!
I have struggled from day one with Ludlow Thompson. They gave me a 12 month tennancy agreement when it was meant to be an 18 month one, which has meant that they would not fulfil the arrangements on the rider sheet (including removing furniture and fixing my broken oven), but they had no problem contacting me when my rent was three days late. I have now spent over
Was this review helpful? Yes
-
by 'callum crawford' 7/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service was extremely friendly, professional and most importantly efficient. After ten minutes of browsing properties online we were taken on a viewing of a property a minutes walk away from the office, half an hour later we were signing on the dotted line. 4 days later we have now moved in to the property. For once the estate agents fee seemed worth it.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Paul' 7/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My contract with Ludlow as a Landlord thankfully came to an end not so long ago. I signed an 18 month contract and was persuaded by them to take full management of the property. They took all their fees upfront but did not explain this to me at the start (Most agents will take their fees monthly). So should the tenant stop paying the rent then Ludlow are not out of pocket as they have received all their fees in advance.
During the tenancy my tenants experienced a problem with the washing machine and the extractor fan stopped working. Ludlow phoned me to say these would need to be looked at and they would send someone up to take a look, I asked them not to do any repairs until I had agreed what needed to be done, I was told that they would take a look only and then give me a quote for repairs and that "they were not in business of costing me money." Great I thought, until I got a bill for
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Andrew' 6/9/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have had a dreadful experience with Ludlow Thompson dating back to July 2008. Initially I requested a one year let and was subsequnently bullied into a two year let, with an 18 month break, by their Oval office. Trouble started within a few months of the tenant being in place. I had a rent collection service with this company but no direct debit or standing order was established and the rent became increasingly in arrears. Communication with this service was terrible - they appeared to have an office in Worcester with only two contact numbers and a couple of email addresses. Often only an... (read more)
Was this review helpful? Yes
-
by 't. chirouf' 2/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
By far the best estate agents i have come into contact with. As a student i have spent most of this summer viewing houses at some point or another, and the agent we had from ludlow thompson was friendly, professional and didn't patronise us as others had done previously! He showed us some great places, gave us all the answers we needed almost immediately and put no pressure on us to put in an offer anywhere. Overall the best experience i have had with any estate agency.
Was this review helpful? Yes
-
by 'Brad' 1/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been really satisfied generally with the services provided by Ludlowthompson throughtout the process of renting a property. The staff gave a really good first impression of the company. The consultant I worked with was very patient in all aspects in explaining the whole process, property viewing and dealing with the landlord. The whole process couldn't be any smoother. Overall Well done! Highly recommended for everyone looking to rent a property.
Was this review helpful? Yes
-
by 'Diyen' 25/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
It has been quite a journey moving into a new house and I have the following comments to make about Ludlow Thompson (Wimbledon):
- The office has a friendly and welcoming vibe; everyone seems to make an effort to acknowledge/greet you as opposed to remaining oblivious when busy.
- When you put an offer to a flat, the agent will credibly tell you right up front if you're making a realistic and reasonable offer which is likely to get accepted by the landlord. I appreciate this frank and straightforward approach rather than get dragged onto a complicated negotiation process.
- The referencing procedure was done quickly and without ado.
Key to making this a positive experience for my sister and me (who I am sharing the flat with) was the people at the office who dealt and interacted with us. They seem to work in great tandem - from the newbie to the senior - and account for a pleasant team.
Was this review helpful? Yes
-
by 'Maria' 24/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The level of service was excellent considering that the agents at Ludlow Thompson Estate was very accommodating wen it comes to their ability to advise and help us with our needs. They also did as promised and returned calls and gave us the information needed. I would warmly recommend their services!
Was this review helpful? Yes
-
by 'M-C' 24/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson were extremely helpful and made the process of finding a rental property as stress-free as possible. They weren't overly pushy, as I had found with other Estate Agents, and I felt they actually listened to us and dedicated a lot of time to helping us find the right property. Conseqently, I wouldnt hesitate to recommend Ludlow Thompson to any of my friends or colleagues
Was this review helpful? Yes
-
by 'Ewan' 18/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thompson made finding a new house easy. We only needed to view a few properties, as they took our requirements to heart and recommended only suitable houses. The guy in charge of the 5 of us was excellent, ringing us to let us know as soon as properties became available (we signed up with several estate agents initially, but only Ludlow Thompson bothered to get it touch!). He was new to the job, but was friendly, professional and didn't rush us into making any rash decisions, even recommending ways to improve the house if we moved in. There was a lot of paperwork to sort (as usual with moving), but we were guided through every step of the process. Ultimately we ended up with a great house and are very grateful to all the help Ludlow Thompson provided.
Was this review helpful? Yes
-
by 'Jasmine Pagayon' 17/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've just moved into a new property let by Ludlow Thompson in Wimbledon. Prior to this, I've put an offer with the same agency for another property but the deal did not push through as the flat was not ready for occupancy on the date that I wish to move.
Overall, my experience with the lettings agency was good. This is largely based on the impression I had with the initial consultant (Ricky Osamoh) who dealt with me. He was professional, helpful and interested to serve first and foremost than just quickly close a deal and make a profit. He won my confidence and trust right away and this... (read more)
Was this review helpful? Yes
-
by 'GD' 17/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My friends and I needed to sort out a house to rent within a very short time frame. Ludlow Thompson made things incredibly easy for us. We were picked up and taken to a property which interested us; the information we needed to move forward was clearly and frankly presented; and we tied up our property the same day, which lifted a huge burden off our shoulders. The most valuable and reassuring aspect was how transparent they made the whole process. And once we'd secured the property, Ludlow Thompson's online reference system made it easy to finalise all our details. Overall, good quality of service and good efficiency made a stressful task into a smooth and transparent process.
Was this review helpful? Yes
-
by 'dipoo' 14/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
A very good and amazing staff who explains each and every part of the property and glass clear contract... I think one of the best service on their prices... The best. I never forget the service.
Was this review helpful? Yes
-
by 'Lgee' 7/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The estate agent (Sherard James) was excellent. Although new at his job, he was extremely professional, courteous and helpful. Always amenable to arranging meetings and answering questions.
Was this review helpful? Yes
-
by 'KB' 4/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just moved into my new rented property in Birnam Road and wanted to write to say how pleased I was with the service I received from Ludlow Thompson at Finsbury Park. James Flood was the agent who went out of his way to make sure we were happy and, after some setbacks (which of course James handled), myself and my two flatmates are now fully moved into our dream flat one week after viewing it! I wouldn't hesitate to recommend your services to friends and will do so too.
Was this review helpful? Yes
-
by 'missbyrne' 3/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ludlow Thomspon offered the best service of all the agencies we visited when looking for a property in North London. They had the best selection of properties, were the most efficient when booking in viewings and also helped us negotiate with the landlord with regards to the length of contract and weekly fee.
We only saw the property two weeks ago and have already moved in - special thanks to James Flood at the Finsbury Park branch of Ludlow Thompson for helping us with our property search.
Was this review helpful? Yes
-
by 'Sally' 30/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent was well mannered and helpful and I felt very trustmworthy. He always replied promptly to my queries and if he didn't know anything referred me to his manager, whom was very experienced. I would definietly recomment them to a friend and cannot think of anything that didn't work.
Was this review helpful? Yes
-
by 'Emma' 29/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Service was great - friendly guy called Ian helped me out (estate agent) and the process was through in two days from seeing the property to moving in!
Was this review helpful? Yes
-
1
person found
this helpful.
by 'sick of ludlow thompson' 28/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Ludlow Thompson are the worst, most dishonest and quite simply shocking letting agents ever. I have been charged double my monthly rent (
Was this review helpful? Yes
-
by 'Jessica' 27/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The representative we dealt with in the Oval office was exremely useful and helplful, taking in our needs and requirements and seeking out the perfect house for us.
Once we began proceedings with the company, there were occasional problems regaring communication, both with us as potential tenants and between the Oval office and the Worcester office.
However, on the whole the experience of letting a property for the first time has been smooth and enjoyable and we thank LudlowThompson for making our first time renting pleasant.
I would use this company again and would recommend them to friends.
Was this review helpful? Yes
-
by 'Andrew' 27/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent service, good value for money. Some problems with documents, the head office seemed not having received our documents, even though they were uploaded by our agent to our profile. Overall would definetely recommend.
Was this review helpful? Yes
-
by 'Carl' 24/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found Ludlow Thompson staff very friendly and helpful, with a much more honest approach than some other estate agents that my fellow tenants and I encountered, (avoid "Black Katz" like the plague), and their fees were considerably lower. The handling of our tenancy agreement was efficient and the account tracking thing on the website was useful for quickly and easily dealing with referencing and also for generally making it easier to keep informed regarding general paperwork. We eventually found a nice flat for a reasonable price, which was nice.
Was this review helpful? Yes
-
by 'Princess' 21/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I thought the service was fantastic; our agent was with us every step of the way and guided us through the process with calm efficiency. I also thought the website was great - it was really helpful to be able to track our application at each stage. The referencing, payment etc was very easy to do and everyone I dealt with was helpful and polite. I think the way they have followed up after our move is commendable and I respect the way in which they are trying to improve their service. Overall, I've had a very pain free experience which I think is unheard of when it comes to moving house!
Was this review helpful? Yes
-
by 'guest' 12/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The estate agent was helpful, as each of us work different hours he took us to see the property individually. However, so far the company have not been great when it has come to references etc. they have failed to return calls and have left confusing information for guarantors. They have also left us messages requesting information we have already provided.
Whilst one member of the ludlow thomson team in our area was very well informed and helpful I came across him purely by chance, and the rest of the team seem a little confused about the details of the property and our specifications.Was this review helpful? Yes
-
by 'ahiddenangel' 10/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Hannah stuck her kneck out to help get our flat, after being let down a number of times. she made a stressful process very simple, she had an answer for everything and was able to pass this on with a friendly smile, and positive attitude. Hannah really did make an effort which is highly appriecated.
Was this review helpful? Yes
-
by 'proof77' 8/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My ludlow thompson representative was extremley helpful throughout the whole process for looking for rental property. He made it a really quick and easy process to find a new place.
I thought their online reference process was very good, although it had a few problems at first, these were quickly sorted.
I felt that ludlow thompson did what they promised to do and were in my opinion excellent in most areas.
Was this review helpful? Yes
-
by 'Laura' 8/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found all the agents to be very helpful and enthusiastic throughout the process of renting a multi occupancy house. The agents were extremely informative and useful which was imperative in the lengthy and difficult process. The only negative feedback I would express was the lack of communication which at certain points lead to confusion and frustration. Overall ludlowthompson made the experience an enjoyable one.
Was this review helpful? Yes
-
by 'desbarclay' 8/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The peopel at ludlows really stuck their necks out to find us a very nice flat after we had been let down by others. They made the whole process as stress free as possible.
I was really happy with them becuase they seemed to be on the ball and always availiable when it came to questions.
I really did appreciate the efffort they went to to find us a flat and i would certianly recommend them to others.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Lilli' 8/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My experience with Ludlow Thompson: When I just arrived in the UK I was searching for a flat to stay. The agent showed me a flat and I told him, I want to see 2 others with another agent before I make my decision. He said to me if I give him all my details we can do everything by email if I want the flat after the viewings. I gave him my details WITHOUT signing anything (no reservation, no pre-contract, agreement, nothing). I thought without a signature or Pin it's okay if he already has my credit card number. Stupid me... I came home and saw that they took some money from my credit card.... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Ads_in_ludlow_hell' 16/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Where do I start... Me and two friends took out a two year contract on a flat in Tideslea Path back in September. We were desperate to find somewhere and we didn't have a big time frame to work with. I had never rented anywhere before and my other flat mates had only been in uni accomodation.
We were shown around a "luxury flat" in Tideslea Path, South East London. The flat was fully furnished and came with a projector screen TV. The woman who brought the contract round only had a two year one!! Convenient for her. We needed somewhere and we could afford the
Was this review helpful? Yes
-
by 'betty480' 15/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have found my letting experience at the Tooting Office of Ludlow Thompson - with a special mention to John really very good. I rated their whole team as friendly , personable . I found them easy to contact and reliable.
I alos thought that their MY Account facility and their internet site were good but mostly i liked and was very pleased with the staff at tooting.
I found all their communcations with me and my fellow tenants to be excellent and they were excellent at returning all my calls and email, particularly John.
If asked whether i would recommend them or use them again i would definately say yes.
My letting with Ludlow Thompson has to my mind been really very good and i have to say i have no complaints at all.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'jj' 12/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have used ludlow and never will be again.
when we moved out they claimed we changed all the door locks(funny that they just walked in without calling us and without ringing the door bell while sleeping, eating and sometimes on the toilet to show people the flat so if we changed the locks how did they get in? ), sub let the property, took a door off the hinges.
I cant remeber what other excuse they gave but were false.
So they will not give back any of my the deposit which was a big amount..
This was the oval branch.Went in there to talk to them about this matter but they were not interested, they said i had to talk to someone called alison who i tried to call so many time's but never got back to me.
They are a twisted company and will be taking them to court over this and of course the watchdog will hear about this as this is daylight robbery.
Was this review helpful? Yes
-
by 'LLoyd.david967' 11/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was very pleased indeed with my letting with ludlow thompson lewisham branch.
I was able to view properties exactly when i wanted to so i did not have to take time off work. Also once the price was agreed the whole process was quick and painless.
Their web site including the referemcing system they used was great particularly the fact that i was able to complete their forms online in the comfort of my own home.
Perhaps they could have sent a lot less emails of new properties and chase texts and emails on the reference process but I thought overall the servcie was thorough.Overall i was very happy with the negotiator who hamdled my let and the wholed process with ludlow thompson and they more than met my expectations.
Was this review helpful? Yes
-
by 'dorcan76' 10/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently moved in to a flat with ludlow thompsons lewisham office and i just wanted to say how fantastic they have been. They pulled out all the stops to get me moved in on time and have found me and my boyfriend a really wonderful flat.
thank you Ludlow Thompson at Lewisham
Was this review helpful? Yes
-
by 'amit R Gowda' 8/6/2009
- Branch:
- 172 High Street Acton
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'amit R Gowda' rated Ludlow Thompson but did not write a review. -
2
people found
this helpful.
by 'Cal' 5/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Throughout the year that we had the misfortune of letting a Ludlow property, my three flatmates and myself were regularly point-blank lied to:
1) At the beginning of the contract, the agent Jonathan, from the Docklands office informed us,that in the event of changing tenancies "the fees are always waived". No, each new tenant paid full whack, and naive though it was, our 1st lesson was clear to see..
2) Shoddy and substandard furniture, including the living room sofas - broken on arrival, were never replaced, nor was a faulty lock on the front door, nor an alarm, nor ANY other item to be maintained as per the contract. All enquiries were greeted with apathy at best and downright rudeness, verging on hostility for the greater amount.
3) On leaving the property, and having performed a 4 day cleaning and touching up campaign (including the washing of carpets - cleaner than on arrival - and leaving the place in the works of the checking company "in great condition" , we have been hit by aWas this review helpful? Yes
-
by 'Simon' 4/6/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using ludlows for a few years now and i must say in all my dealings with them they have been first class. i have let a total of 5 properties with them and each one has been let fast and to very good tenants.
I am not stupid enough to not realise that sometimes things can and do go wrong but having been let down by numerous agents and tenants in the past i am really pleased that i was recommended to use ludlows.
i have since recommended them to 2 friends of mine and my niece rents from them very happily in dulwich.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Smithy' 2/6/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
At first LudlowThompson City/Docklands were very good, they arranged a variety of viewings which fitted with our specifications and were very professional at getting in touch with us to let us know of potential properties to view. The viewings themselves were also very good and the Estate Agents really did a good job of 'selling' the apartment to us.
However once we were settled with the which property we wanted and had put in our offer, which was accepted, it all went downhill. Our property consultant was disinterested in any queries that we had, presumably because he had already got his... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Infuriated_Oval' 19/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have NEVER used such an incompetent agency. My flatmate and I are both professionals and have spent most of the past 8 months chasing Ludlow Thompson to do their own job and fix a number of things in the property they are meant to be "managing", and which they had previously agreed to sort out. If I personally acted and ignored my clients they way they do to theirs I would have been sacked a long time ago.
We signed a contract through Ludlow Thompson about 8 months ago and have had no end of problems. A number of things were agreed and meant to be sorted out prior to us moving in... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Disappointed Prospective Customer' 18/5/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
My husband and I are both professionals. The agent promised us that he had a variety of lettings in our range and that we should meet him to view them. We blocked out the day to meet with him (and did not meet with two other agents on his promise of multiple lettings). We arrived - and he had punted his assignment to another agent who had 1 property to show us. When we went to the property - she didn't have the correct keys. She promised to follow up with more lettings for us and never called. I would avoid this letting agency
Was this review helpful? Yes
-
2
people found
this helpful.
by 'FJ1000' 11/5/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This letting agent is completely incompetent.
They pressured me into accepting tenants, did not properly check references, and worst of all accepted a cloned credt card as payment of rent and deposit from the tenant. This was despite the fact that the tenant was present, his name did not match that on the card, and he obviously did not have the cardholders permission! The agent in question has admitted acknowedging the card was registered in another name but taking it anyway. Their attitude is that it is my liability, and not their problem. The police, my solicitor, citizens advice all... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Sam Mitchell' 17/4/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As a considered and careful person, it pains me to disapprove of anybody or any organisation either publicly or privately. BUT - My advice is clear: STAY AWAY from Ludlow Thompson.
Unfortunately I can not go into the details of this, as I am at present preparing to take Ludlow Thompson to the small claims court.
Having engaged a solicitor that believes no court in the land would find in favor of Ludlow Thompson, I have 2 separate sets of evidence, and whiteness that can verify the agent has breached my contract with them. I have asked them to wave their charges as I actually had to... (read more)Was this review helpful? Yes
-
2
people found
this helpful.
by 'anetta' 11/4/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
It would have been very helpful to find all these reviews before I let my property with Ludlow Thompson. I could have avoided fighting with a shockingly rude and arrogant human being called C V who is the manager of Ludlow thompson's at Oval/Kennington branch.
First of all none of the stuff communicate with the clients, very poor communication skills indeed, never bother to explain fees and charges Chris cannot wait to get rid of you when ever you ring , I tried to call him for explanation, just cannot be asked and he even put the phone down on me a couple of times.
My property is... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Bertie' 20/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This may not be particularly helpful, but I don't actually have enough time to list in great detail exactly how badly Ludlow Thompson messed up our moving in process, nor how many confusing discussions and arguments have occurred between us, them and our landlords; suffice to say that when you're paying silly money for agency fees the first thing you expect is that you will be moving into an empty, clean, safe property. Rather than a filthy one with no smoke alarms, a boiler which (despite having a worthless gas safety certificate, the one thing we thought had been done properly pre-move) was... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'betweeb' 7/3/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
These agents are only interested in their agenda not yours. I arranged to view flats with them which they advertised, only to turn up and be told that those flats did not exist. Appalling timewasters, don't bother calling them.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'jen' 7/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We will never ever use this company again, what a shocker!! I would highly recommend to others out there looking for property not to use them as well, there are enough people desperate for work, Ludlow Thompson is clearly not.
They were terrible from the get go, from securing the property all the way through to managing it. Their own inability to communicate in any effective manner put us under terrible stress. We had to keep emailing them to get our online reference forms, they kept sending us the wrong information AND they promised us certain things that the landlady was later not happy... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Mr C' 1/3/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My experience with Ludlowthompson Agent has been very horrible. This is perhaps the worst Agent out there that I would highly discourage any intending landlord/landlady to use. They take laws into their hands once you sign an agreement. Communication is at zero level while dealing with Ludlowthompson. Deductions were made from the tenant's rent deposit. Rent would be promptly collected by Ludlowthompson from the tenant but would not be paid to the landlord. In fact, you are bound to loose your house if you have no resources to fight back. In my own experience, it has been a night mare getting involved with Ludlowthompson and the case is still on going.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'wilsonn' 19/2/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I agree completely with the review. My experience of Ludlow Thomspon has been a nightmare and is still ongoing.
We moved into a rented property in December and are still to have any verbal contact with our appointed client manager. We have a number of maintenance issues which were ignored for a long time by Ludlow Thompson despite numerous emails and phone calls requesting urgent contact, and are yet to be rectified.
We have already made 2 customer complaints but received no response at all. No one within the company will offer names or telephone numbers for any managers, there are no escalation paths for issues, and the customers get passed from pillar to post.
I have even emailed the customer services address as Su Colledge advises with all my contact details, yet still no one has contacted me. Empty words it seems.
They are ignornat and rude. Avoid Ludlow Thompson.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'jmarsh' 4/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I rented the property out fully managed by Ludlow Thompson. With difficult/demanding tennants LT would always pass onto me as they did not have the skills to rectify. When my tennants moved out in October I moved back into my property and asked for the remaining funds - 250 cash balance to be transferred to my account. I am still waiting 5 MONTHS LATER.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'galway' 29/1/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have felt bullied repeatedly by Ludlow Thompson. I have four properties and this is the first time I have ever listed with Ludlow Thompson, and the last. I know times are tough but I would rather leave my property empty than deal with them again. I had their sales person talk over me all the time, describing all the better properties in the area and why I should accept certain tenants,terms and low rent. He never listed to what I had to say.
I didn't realise when I signed them up what a reputation they have until I spoke to other people.
Was this review helpful? Yes
-
by 'pierthefrog' 28/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just found my flat through Ludlows after my last landlord was reposssessed at short notice
They worked so very hard to find me a property and on at least two occassions were showing me property after 8.30pm at night.I used them becuase my last agent was very poor indeed and ludlows had been recommended to me by quite a few friends over the years.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Ted' 27/1/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Very poor service, somehow seem to have 'lost' the tenants' deposit. Charge for services not carried. Steer well clear
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Iman' 22/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Failure to deliver what was promised before we signed the agreement: - Furniture, property management, break clause and a habitable house to rent.
Lied about the break clause to get us to sign the tenancy agreement: - Told us before we signed the contract that there is a break clause at 8months because, we insisted that without this we would not sign the agreement.
Incompetence and Unprofessionalism: - Extremely poor communication, nonchalant attitude, dubious, arrogant and very rude. We have contacted the branch manager for about five months now and also filed a complaint to the head office for over a month now and have not gotten any real form of correspondence.
We were told to complain through the internal complaints department, and L M is so incompetence and very unhelpful, we never heard from her about our complaint.
We have filed a major complaint with ARLA and Ombudsman, and we are speeking to a couple of solicitor to take legal action agaist them.
I urged anyone......Anyone at all to please refrain from using Ludlow Thompson.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Helena' 20/1/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Reading the reviews already posted, so many comments ring true with my experience.
Initially, I was impressed with the speed at which tenants were found for my flat. But soon began to have reservations.As mentioned in another review on this site I too was bullied into purchasing additional furniture for the tenants once they were in situ. This must be a selling tactic of the agents - to promise additional items without the landlords knowledge.
More seriously, now I am approaching the twelve month mark and want to exercise the break clause and my client manager will not acknowledge any of my email or telephone messages..so I feel totally helpless as it is proving impossible to speak to anyone about this, I have faced a wall of voicemail and automated bounce backs.
I have also rented a flat from Ludlow Thompson a few years ago and I am afraid to say also experienced problems with builders being given keys to my flat and letting themselves into the flat late at night, while I was in bed!! SO...PLEASE TAKE HEED!!! The comments you read on the review sites are a reality!
Was this review helpful? Yes
-
2
people found
this helpful.
by 'enough of bullies' 14/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was a sitting tenant in a flat that was being let by LudlowThompson. They couldn't care less of the fact that I was living there and had some rights, for example to quiet enjoyment of my property. They walked in while I was sleeping, and the excuse was that they had to show it and I wasn't answering my phone. Nevermind that it was Saturday morning, the agent probably just couldn't care less except about his commission. I felt sorry for the people who came to see the flat, must have been embarrassing to them!
Another time they again walked in without calling first, that time I was just... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'robbin22' 26/11/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
They have put so much hard work into letting out my flat successfully that I think it is worthwhile giving them a good feedback.
Both flats in Dulwich were let at good rents and to very nice tenants.I was particularly impressed with the new Letting MaManager- she is excellent
They definately worked for meWas this review helpful? Yes
-
by 'possum123' 29/10/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
A refreshing estate/letting agent. I have let my flat lots of times with different agents (whoever finds the tenant).
This time I used Ludlow Thompson and found them to be the most professional and up to date re online facilities.They have let my properties within a day to a few days for good rents.
I was really impressed that they always updated me by phone and email.The website was really helpful in that I could see progress updated and exactly how many people had clicked on my property details - how cool is that! I like the fact that the website stores all my documents under my own online account - really handy as I have x3 lettings with them.
With all their technology, ludlowthompson are the first kind of 'modern' estate agent I have come across.The agent that helped me didn't mind showing the flat to tenants in the evenings so all in all I was they worked hard for me.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Mich' 6/10/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Ludlow Thompson are the rudest, most unhelpful agents I have ever meet. You should never use them!!!!
Was this review helpful? Yes
-
2
people found
this helpful.
by 'rl2008' 27/8/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Too costly, for doing very little. But have few complaints otherwise.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'obstante' 28/6/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Never again. I had so many bad experiences with Ludlow Thompson that I don't know from where to start. One of the unacceptable things they did is that they refused to give me my own flat key at the end of the contract, which is a breach of contract and also raises suspicions about their conduct.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'SD' 21/5/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Ludlow has been managing a property for me since March 2007.
Let me categorise the failures in service so that other landlords have an idea of my ordeal.
(1) Pre-tenancy
The fiasco began with several 'negotiators' from the same office competing with each other - taking deposits etc even before I had a chance to agree anything with no obvious communication between themFinally I agreed to a prospective tenant and a holding deposit was taken and his details were obtained for referencing. The tenant (from the Netherlands) was 'referenced' (in which - strangely - someone elses credit... (read more)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'George' 11/11/2007
- Branch:
- 172 High Street Acton
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Whatever you do, DO NOT use Ludlow Thompson if you are letting property.
Their only interest is in getting their fee. They ignored my instructions, let the flat to an unsuitable tenant for longer than I wanted. Since then, they just don't want to know about it. Late rent? No rent? No action from Ludlow Thompson.
Don't use them.
Was this review helpful? Yes
-
by 'PaulJM' 29/11/2006
- Branch:
- 172 High Street Acton
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Poor communication, didn't even pass my offers to the vendor. Bypassing Ludlow Thompson helped speeding up the process and I bought the house eventually.
Was this review helpful? Yes
.All in all the Ludlow Tooting office gave me faith in letting agents again and have gone above and beyond to help me with a hassle free long distance management of my flat./&display=popup&link=http://www.allagents.co.uk/review/18295/&redirect_uri=http://www.allagents.co.uk/review/18295/ "Share on your Facebook Wall"){kind=logo}
, called to register my interest and was quickly and efficiently dealt with by Alexander Broad. He booked us in for a viewing and handled all our questions very well. Alex then supported us with queries and problems throughout the whole process. Even calling to check all had gone well with the move afterwards. I would like to say a big thankyou to all the team there for their help, with special thanks to Alex who was fantastic throughout./&display=popup&link=http://www.allagents.co.uk/review/18158/&redirect_uri=http://www.allagents.co.uk/review/18158/ "Share on your Facebook Wall"){kind=logo}
 less than a day to secure great tenants for a 30 month contract. He is sharp, on the ball, and very responsive to emails/calls which as a landlord is invaluable. I would not hesitate in using him again and again./&display=popup&link=http://www.allagents.co.uk/review/18058/&redirect_uri=http://www.allagents.co.uk/review/18058/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description="The location and property were excellent and ideal for myself and my two daughters who go to school just up the road. Akram was very professional and answered the many questions I asked. I have viewed many places with various agent but Ludlow Thompson are by far the most helpful and professional. I will be calling Akram tomorrow with a possible offer on this property."/&display=popup&link=http://www.allagents.co.uk/review/17886/&redirect_uri=http://www.allagents.co.uk/review/17886/ "Share on your Facebook Wall"){kind=logo}
 was fantastic from start to finish. He constantly went above and beyond the call of duty to make sure we were happy and that everything went smoothly. We're quite demanding, so it was nice to see him deal patiently with all our requests.
It was certainly one of the best experiences I've had when dealing with an estate agent, and I've been renting in and around London for several years. I'd happily go through George (and Ludlow Thompson) again for any future properties./&display=popup&link=http://www.allagents.co.uk/review/17598/&redirect_uri=http://www.allagents.co.uk/review/17598/ "Share on your Facebook Wall"){kind=logo}
.
After this we never heard from then again,we did however hear a lot from our landlord (its really nice to get emails in block capitals and to have weekly visits from an angry man threatening you with eviction )but ludlow could offer no help. And when we did move out after getting our local council involved (all local council services were very helpful and all knew our landlord by name, he had been black listed from all London university housing websites)to try and get some building work done to the bathroom ceiling that was about to fall in. ludlow did not come to check us out as agreed on the contract, so we left the house in a clean and tidy state(not how we had found it).
My most recent experiences has been ridiculous from the start. We found the house through a friend who was already living there and needed two more people to move in. sounds simple enough. Apparently not. The landlord was happy with us to move in so we started credit checks with his agent ludlow and thompson. That was when they started bombarding both me and my flatmate with text message and emails all stating that we URGENTLY needed to contact our current landlord or should URGENTLY contact our bosses. after doing so and then contacting the agent dealing with our checks they would say 'oh yeh its all fine really,just ignore that its an automated service'.
By the time our checks were completed it was the 21st of December , our contract was due to start on the 22nd. I personally spoke to the person dealing with our referencing she confirmed to me that the contract would be with me by that afternoon as we were keen to get it all wrapped up and move in. By 6 o'clock that day i was worried we still had heard nothing,no emails ,no calls.zero.
The landlord then tried to contact the agent, 'the person dealing with your account has gone away' they also lied to him and claimed they had sent me a contract in an email. i never received an email or any form of contract from them. And by doing this they were putting my relationship with the landlord in jeopardy, it was my word against theirs.
By this point its two days before Christmas, we are homeless. begging keys off the person already living there we move our belongings in on the 23rd. still nothing from ludlow. Our landlord ( who is also completely confused with the irrational way both him and us are being treated,)decides he will have to draw up his own contract, he does and we sign with him completely separate from the agent.
I have never experiences such incompetent in my life and now they have the cheek to try and withhold money i paid in advance for a new contract and their service . a contract that was never drawn up or signed. and a service that didn't exist.
It has been a truly horrific experiences and i would urge everyone to avoid this agent indefinitely./&display=popup&link=http://www.allagents.co.uk/review/17493/&redirect_uri=http://www.allagents.co.uk/review/17493/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Edmar Vinluan was the agent. He was punctual, respectful, and helpful. He answered all our questions, and was patient with us as we were probably more needy than other customers.
Sarah Pinfold was our reference agent. She was accessible and helpful. She took extra time to make sure I had sent her what I needed, responding to about 5 emails and 3 phone calls. This was above and beyond her call of duty.
I was mentioning to Ed how different the application process was from what my wife and I had experienced at our previous agency - how much more thorough it is with Ludlow Thompson. His response was "It reflects the quality of service."
So far, I think he's right./&display=popup&link=http://www.allagents.co.uk/review/17471/&redirect_uri=http://www.allagents.co.uk/review/17471/ "Share on your Facebook Wall"){kind=logo}
 times and providing additional information about the property and sellers as required.
I would highly recommend listing your property or buying a property with them./&display=popup&link=http://www.allagents.co.uk/review/17395/&redirect_uri=http://www.allagents.co.uk/review/17395/ "Share on your Facebook Wall"){kind=logo}
 and who had not responded to my emails. She did return my calls and I am very pleased with how she dealt with matters./&display=popup&link=http://www.allagents.co.uk/review/17299/&redirect_uri=http://www.allagents.co.uk/review/17299/ "Share on your Facebook Wall"){kind=logo}
. Natalie went above and beyond her duty even calling to the property to put the blinds down as there had been reports of undesirables snooping around. I would recommend this service to anyone. Fast, personal and effective./&display=popup&link=http://www.allagents.co.uk/review/18662/&redirect_uri=http://www.allagents.co.uk/review/18662/ "Share on your Facebook Wall"){kind=logo}
 were proactive and drove the sale (and our purchase) forward throughout. It was complex for various reasons but that didn't deter the agency at all. In fact it was because of the efforts on the part of the agency that the sale went through at all. Always contactable, always responsive and able to provide information when it was required, they were pivotal to getting the sale done. I would definitely recommend them to a prospective vendor./&display=popup&link=http://www.allagents.co.uk/review/16774/&redirect_uri=http://www.allagents.co.uk/review/16774/ "Share on your Facebook Wall"){kind=logo}
. Further delays ensued by the miscommunication from a third party housing association but by no means altered the customer service I received. To be honest, as a purchaser, the whole process could not have been any better and although people say moving house is one of the major stressors in life, I would definitely argue the opposite. Its one of life’s greatest pleasures if you have the right team supporting you.
Thank you!/&display=popup&link=http://www.allagents.co.uk/review/16685/&redirect_uri=http://www.allagents.co.uk/review/16685/ "Share on your Facebook Wall"){kind=logo}
.
She turned my opinions of the business around.
In short she is amazingi/&display=popup&link=http://www.allagents.co.uk/review/16526/&redirect_uri=http://www.allagents.co.uk/review/16526/ "Share on your Facebook Wall"){kind=logo}
 and generally really working hard to turn this situation around for L/T and getting us the quality tenants we were promised 4 years ago. I would really recommend Adam, in this case I would say he has earned whatever commision and then some. It's early days with the new tenant and here's hoping, but I'm very happy with Adam's service. The management team are quite good, but I feel it's a real disadvantage that they never meet the tenants or view the property they look after. It is for this and some other points on L/T policy(like not being present at check-in and check-out) that I am awarding L/T a good but not excellent score./&display=popup&link=http://www.allagents.co.uk/review/16490/&redirect_uri=http://www.allagents.co.uk/review/16490/ "Share on your Facebook Wall"){kind=logo}
 in 2005, so when we came to sell it was a no brainer.
Although our initial attempt at selling in 2010 didn't go to plan (through no fault of LT's) we were delighted when a buyer approached us out of the blue, if it wasn't for LT's attentiveness at staying in touch, then we might have missed out on this sale.
They provided an excellent recommendation for solicitors, brilliant communication throughout the sale, and really pushed from all sides to ensure the sale went through as quickly as possible.
I'd have no problem in recommending the team in the Lordship Lane branch, especially Susan and Mandy who were a pleasure to deal with and professional and attentive at all times./&display=popup&link=http://www.allagents.co.uk/review/16486/&redirect_uri=http://www.allagents.co.uk/review/16486/ "Share on your Facebook Wall"){kind=logo}
 was extremely helpful and polite in dealings, and never aggressive or intrusive./&display=popup&link=http://www.allagents.co.uk/review/16320/&redirect_uri=http://www.allagents.co.uk/review/16320/ "Share on your Facebook Wall"){kind=logo}
.
Later on I found out that the agent had left Ludlow, and once a new person was allocated to this sale, situation did improve. However, by this time I had to contact all parties myself and of course the survey was not done in the initial 2 weeks.
During the latter part of the process Ludlow Thompson provided me with access to flat, when I needed take measurements of the flat or check the fittings of the flat. They were also regularly in touch, and contract manager was friendly and approachable.
When the sale was completed I collected my keys from Ludlow's office, as agreed before. The contract manager was not there, and no one knew about the keys. After 10-15 minutes wait and a few phone calls later, another agent found the keys.
I would have expected to get a note from Ludlow Thompson (representing the sellers) explaing where to find the mailbox keys, and which water and energy companies to contact. Also, in my flat the water boiler had been switched off, and so was the water main. Yet there was no note to notify us of that, or to instruct how to get everything working. Thus we had to call the security to look for the water pipes and it took 24 hours to get running water.
All in all, what needed to get done was eventually done. The experience could have been much better, yet I guess it could have been worse too./&display=popup&link=http://www.allagents.co.uk/review/16309/&redirect_uri=http://www.allagents.co.uk/review/16309/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description="Feel totally conned......"
Well I was going to give positive feedback at the time they kept sending me emails to remind me to leave feedback. But I thought I'll wait till I received our first installment of rent. That was 9 months ago and still no sign of rent. I didn't realize that they were going to take 13.5% share of the 3 year lease all up front. What's wrong with taking it out every month? Also they rented our place £120 lease than agreed. Then there is the repairs which is one of the reasons why we haven't received any rent. Their contractors are not reasonable at all. I stressed that I will send my own contractor, a friend of mine who will do the repairs for half the price but they sent their contractors anyway, and of course I have to folk out for the bill.
And where's our statements? Occasional we receive one in post. We really want to see where all our money is going!!!
We are still paying a mortgage on the property so with no rent to cover it so far, we are financially drowning thanks to Ludlow Thompson.
We moved to the other side of the world, so it's difficult to sort things out from here...If I was in London, I would be in their office every day, VEXED.../&display=popup&link=http://www.allagents.co.uk/review/16281/&redirect_uri=http://www.allagents.co.uk/review/16281/ "Share on your Facebook Wall"){kind=logo}
 at a very competitive rent./&display=popup&link=http://www.allagents.co.uk/review/16238/&redirect_uri=http://www.allagents.co.uk/review/16238/ "Share on your Facebook Wall"){kind=logo}
. Mark exceed our expectations by also offering useful advice about home improvement. I was also impressed that whenever I emailed or phoned Ludlow Thompson I always received a prompt response. I would recommend this estate agent to others, and I am likely to use them when I sell the property in the future./&display=popup&link=http://www.allagents.co.uk/review/15992/&redirect_uri=http://www.allagents.co.uk/review/15992/ "Share on your Facebook Wall"){kind=logo}
 quickly (b) to good tenants and (c) for the best rent possible.
After three unsuccessful weeks with a free, on-line agency, we were again contacted by LT (they had quoted initially) with a phone call from their Sherard James, with whom we negotiated the final fee.
Within 4 days, we had a choice of two sets of tenants, both of whom were offering £220 pcm more than we had been asking online.
Having chosen one group, we left it to LT to do the referencing. Naughty girls! Of the 4, one had no job and another's job contract was 4 weeks from expiry without an option of renewal. However, full marks to the team at LT for spotting this, but we wondered just how lucky we would be a second time, especially with Christmas less than a month away.
However, no worries - LT's Nick found us our present tenants within (yes, yet again) 4 days. This time, they were absolutely up-front and honest and moved in on 10th December.
When we reviewed the statistics in our account on-line, we were amazed at the number of prospective tenants to whom the property had been shown. The team at Tooting must never stop. But. it is a numbers game - the more people see it, the better the chance of a let.
And to wrap up, with the end of the first year's let approaching, we've had only one, very minor problem with one of the tenants, to do with his mis-understanding his rights as a tenant vs our rights as landlords. Although we are "find tenant/collect rent" only, the manager, Alexander, did not hesitate when asked to play honest broker and everthing was very amicably settled. We give this agency's team 12/10 and look forward to doing more with the in future./&display=popup&link=http://www.allagents.co.uk/review/15977/&redirect_uri=http://www.allagents.co.uk/review/15977/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/15876/&redirect_uri=http://www.allagents.co.uk/review/15876/ "Share on your Facebook Wall"){kind=logo}
, and is currently reviewing the outstanding issues, including inappropriate fees. At this point I am awaiting confirmation from her regarding contract renewal, but would say that if I do decide to continue using Ludlow to let my property, it will be down to Chrissie who single-handedly saved the day by being proactive, helpful & informed. I now just hope that she is enabled to and does follow through on the commitments she made in terms of resolving the outstanding queries.
If anyone would like to chat further about how terrible the experience of trying to negotiate the web of complexities involved in using Ludlow's 'services', I'd be more than willing to discuss further. Unfortunately that would appear unrelated to this review request./&display=popup&link=http://www.allagents.co.uk/review/15836/&redirect_uri=http://www.allagents.co.uk/review/15836/ "Share on your Facebook Wall"){kind=logo}
. They are hungry, pro-active and the admin which sometimes used to let them down has now been thoroughly improved by the current management.
The rents they achieve are always top of the market and usually delivered very soon after instruction minimising unwanted void periods. They have also proved themselves a valuable source of help in the running of the tenancy with help on everything from safety checks to sourcing new furniture at short notice.
In summary - excellent without reservation. If you have property to rent out don't do it without calling them first./&display=popup&link=http://www.allagents.co.uk/review/15802/&redirect_uri=http://www.allagents.co.uk/review/15802/ "Share on your Facebook Wall"){kind=logo}
, perform thorough background checks and always achieve the demographic I'm looking for. You can't go wrong dealing with Tooting branch Director Alexander Rawlinson and his team - they're amiable, know their stuff and get things done promptly. That's a gold star from me!/&display=popup&link=http://www.allagents.co.uk/review/15794/&redirect_uri=http://www.allagents.co.uk/review/15794/ "Share on your Facebook Wall"){kind=logo}
. We got a great rate on the flat and when everything got complicated they both did everything in their power to mean we could move ASAP and made sure the agency compensated us for their mismanagement. Felt confident and comforted./&display=popup&link=http://www.allagents.co.uk/review/15780/&redirect_uri=http://www.allagents.co.uk/review/15780/ "Share on your Facebook Wall"){kind=logo}
. Excellent problem solver.
With his helps, we are able to move in to the property as plan. Will highly recommand his service to friends and family.
Keep up the good work./&display=popup&link=http://www.allagents.co.uk/review/15752/&redirect_uri=http://www.allagents.co.uk/review/15752/ "Share on your Facebook Wall"){kind=logo}
 !!!/&display=popup&link=http://www.allagents.co.uk/review/15712/&redirect_uri=http://www.allagents.co.uk/review/15712/ "Share on your Facebook Wall"){kind=logo}
 and found them to be very efficient and also amenable to a deal./&display=popup&link=http://www.allagents.co.uk/review/15660/&redirect_uri=http://www.allagents.co.uk/review/15660/ "Share on your Facebook Wall"){kind=logo}
. The agent was very efficient in securing what appears to a suitable and reliableTenant and was also very communicative and available to answer queries etc. I am an overseas LL so I appreciate good communication and a rapid response, both excellently executed by Mr. Burke. Also to note, I am a former Austin Harvey LL and was very pleased with their management service, as such I was relieved that LT have considered the former relationship in negogiating the Terms and Conditions of this Tenancy Agreement. The transition from AH to LT in the summer did not go so smoothly, however there was a drain/sewer problem at the property which caused some consternation, and I am now looking forward to starting afresh with the LT team./&display=popup&link=http://www.allagents.co.uk/review/15304/&redirect_uri=http://www.allagents.co.uk/review/15304/ "Share on your Facebook Wall"){kind=logo}
 took on the issue I was having everything moved along so quickly, with few hiccups.
I had regular phone calls where she was informative, decisive and appeared to do all of this with good humour (always important).
The process was sorted quickly with constant reassurance that everything would work out well. The process including negoitating with an angry landlord, something that Hannah seemed to deal with, with ease.
All round great work, Thanks Hannah./&display=popup&link=http://www.allagents.co.uk/review/15239/&redirect_uri=http://www.allagents.co.uk/review/15239/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Like my sister Jessika, I would like to make it clear that when I say "excellent" I am only referring to Suki, whom we all adore. Throughout the weeks during which we were in contact with the agency, we felt that the agency in general didn't seem to have a very good communication system - some people were unaware of things that they should have been aware of, such as the fact that we were prepared to pay 3 months' rent in advance.
Suki, however, really struggled throughout the whole thing to make it work for us, managing to work around the fact that we were late for our appointments several times. He never tried to rush, never seemed stressed and let us look at the properties in peace without overselling them. He's also really charming and sweet. We love him!/&display=popup&link=http://www.allagents.co.uk/review/15131/&redirect_uri=http://www.allagents.co.uk/review/15131/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Firstly, I want to say my rating for Ludlow Thompson as a company is average. The rating for this particular agent is excellent. When I left Ludlow recently, my dealings with Sarah Pinfold, property manager at Worcester Head Office, shows true professionalism. I had a dispute with my tenant about a deposit deduction for damage to a kitchen breakfast laminate top and a query with Ludlow's account about my rentals due over the tenancy period. In both these situation, Sarah was most helpful and prompt in her replies, what course of action she'll take, acted upon them and informed me at every stage what's happening. Her response has made my "problem" stress free. I want to say a big THANK YOU to Sarah and feel she has restored some of my faith in the service industry of Estate Agents./&display=popup&link=http://www.allagents.co.uk/review/14794/&redirect_uri=http://www.allagents.co.uk/review/14794/ "Share on your Facebook Wall"){kind=logo}
 has been extremely helpful in providing specifc guidance on what tenants want and the anticpated rental income from the properties I have been viewing. Registered for website which is really useful. Michael has spent time explaining how the letting and managed service works and answered all my questions. Professional./&display=popup&link=http://www.allagents.co.uk/review/14786/&redirect_uri=http://www.allagents.co.uk/review/14786/ "Share on your Facebook Wall"){kind=logo}
.
We were explained the following process well so everything was simple (despite the massive fees all London agents seem to charge!).
Move in went smoothly enough, and Alex went above and beyond the call of duty in responding to issues late on a Saturday night.
Overall very happy, as smooth as any move goes. Nothing to complain about (except the money, but nothing changes there!), and the whole office staff seem to be top guys and girls who are willing to help./&display=popup&link=http://www.allagents.co.uk/review/14649/&redirect_uri=http://www.allagents.co.uk/review/14649/ "Share on your Facebook Wall"){kind=logo}
 advised me to place an offer on the flat, and begin the process for renting the flat.
This process can be at times difficult but in my case, the negotiator took care of making this process as smooth as possible. Thank you Charlotte for all your help./&display=popup&link=http://www.allagents.co.uk/review/14627/&redirect_uri=http://www.allagents.co.uk/review/14627/ "Share on your Facebook Wall"){kind=logo}
 was a pleasant surprise. Alexander and his team responded quickly to questions which as a first time landlord was much appreciated.
On the strength of my experience with the lettings team I shall be approaching Ludlow Thompsons sales team first when I come to sell the property./&display=popup&link=http://www.allagents.co.uk/review/14586/&redirect_uri=http://www.allagents.co.uk/review/14586/ "Share on your Facebook Wall"){kind=logo}
. Viewings were easy to organise and efficiently dealt with.
Would recommend./&display=popup&link=http://www.allagents.co.uk/review/14375/&redirect_uri=http://www.allagents.co.uk/review/14375/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We especially appreciate the fact that the agent did try her best to find a suitable place for us in a such short period of time. Another thing we're really satisfied with is that the agent was aware of our situation as students from abroad and did their best to sort out the agreement with minimum hassle, especially the "guarantor" part. Our new place is lovely and we're enjoying it so far.
Perhaps, the only part I that I was a little dissapointed with is the term that a property would still be under offer even though you pay the reservation fee. Why would you need a £500reservation fee then? Apparently, we got to know that that thats how things work with most estate agencies (Nothing is confirmed until you sign the contract and pay the move-in monies, no matter how much you pay up front). This should be explained to inexpeirienced tenants, I suppose.
Another thing I would suggest is that (and this applies for all estate agents in the UK), for "international students UNDER SPONSORSHIP", the property agent should recognize the validity of a financial affidavit certificate/letter (from the funding institution/ministry/government) for proof of financial capability since it is afterall sufficient and the only document needed for application of UK student visa (which is already very stringent).
Overall, excellent effort by Ludlow Thompson./&display=popup&link=http://www.allagents.co.uk/review/14297/&redirect_uri=http://www.allagents.co.uk/review/14297/ "Share on your Facebook Wall"){kind=logo}
 said that he never mentioned about the carpet. We were three people who heard him saying that. Unfortunately, we did not ask it to be included in the contract, so there was nothing we could do, neither ask.
There was a problem with gas leak. We called the agency (Grace Fenson was the property manager) dozen times and it took them about two months to get gas running through the stove! They never call back! We never received any compensation neither heard any apologies for this.
The washing machine broke down and again, after several calls (they never call back!), they replaced the machine in almost one month after it had been reported to the agency. Rebecca Townsend was the property manager.
There was a problem with the shower tap. There was no cold water running through it and very little hot water. I called Rebecca Townsend explaining the problem emphasising that it was urgent, because we could not have shower. After a couple of days (we had shower somewhere else), we managed to call her and she had not contacted anyone to fix it. It took them about two weeks to fix the shower tap! Again, they never called back!
We had a problem with mould, broken floor and water infiltration in the bathroom and in the bedroom beside it. We contacted Rebecca Townsend and we were completely ignored! After about four months and dozens of calls (because they never call back and rarely reply emails!) I had to contact the Environmental Health Department. Now things are starting working. Someone came into the flat today to "have a look" and with a lot of pray everything will hopefully be fixed.
PLEASE, STAY AWAY FROM LUDLOW THOMPSON ESTATE & LETTING AGENTS!!!
[[EDIT ORIGINAL END]]
When we saw the flat, it was being refurbished. The Agent, Mr C, said that there would be carpet on the stairs. After we signed the contract, we moved in to the flat, but no carpet was placed. The stairs looks terrible and it was full of staples from the old carpet that was removed. When asked, Mr C (from Wimbledon branch) said that he never mentioned about the carpet. We were three people who heard him saying that. Unfortunately, we did not ask it to be included in the contract, so there was nothing we could do, neither ask.
There was a problem with gas leak. We called the agency (G F was the property manager) dozen times and it took them about two months to get gas running through the stove! They never call back! We never received any compensation neither heard any apologies for this.
The washing machine broke down and again, after several calls (they never call back!), they replaced the machine in almost one month after it had been reported to the agency. R T was the property manager.
There was a problem with the shower tap. There was no cold water running through it and very little hot water. I called R T explaining the problem emphasising that it was urgent, because we could not have shower. After a couple of days (we had shower somewhere else), we managed to call her and she had not contacted anyone to fix it. It took them about two weeks to fix the shower tap! Again, they never called back!
We had a problem with mould, broken floor and water infiltration in the bathroom and in the bedroom beside it. We contacted R T and we were completely ignored! After about four months and dozens of calls (because they never call back and rarely reply emails!) I had to contact the Environmental Health Department. Now things are starting working. Someone came into the flat today to "have a look" and with a lot of pray everything will hopefully be fixed./&display=popup&link=http://www.allagents.co.uk/review/13712/&redirect_uri=http://www.allagents.co.uk/review/13712/ "Share on your Facebook Wall"){kind=logo}
 was really efficient form the outset. Managed to squeeze in viewings at a moments notice, then liased with the landlord on the spot to say we'd put in an offer and then got all the paperwork we needed to do emailed out to us quickly and helped us with the referencing process too. After moving in he's also helped with a few minor teething problems making sure the landlord was doing what he needed to to do. Overall happy with the service./&display=popup&link=http://www.allagents.co.uk/review/13602/&redirect_uri=http://www.allagents.co.uk/review/13602/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I dealt with Michelle at the Acton branch and Lois in Apex Park and both were outstanding. I've had some extremely bad experiences recently where agents have the attitude of "if you won't take it, somebody else will" but Michelle and Lois made me feel confident in the company, the process and I always knew where we were in the process.
I will definitely be using Ludlow Thompson from now on!/&display=popup&link=http://www.allagents.co.uk/review/13443/&redirect_uri=http://www.allagents.co.uk/review/13443/ "Share on your Facebook Wall"){kind=logo}
 and entrust to Ludlow Thompson for the duration of the let. If the party cannot provide this information they are invited to pay 5 months rent up front, in our case amounting to £30,000 (enough for a deposit on a small house...)/&display=popup&link=http://www.allagents.co.uk/review/13317/&redirect_uri=http://www.allagents.co.uk/review/13317/ "Share on your Facebook Wall"){kind=logo}
 as although the principles are in the guidance/draft contract, and this was all explained to us, it is reassuring to have this spelt out in writing and get the agency fee agreed,
I would recommend ludlow thompson to others. ( I am a guarantor for one tenant but brokered much of the discussion)/&display=popup&link=http://www.allagents.co.uk/review/13300/&redirect_uri=http://www.allagents.co.uk/review/13300/ "Share on your Facebook Wall"){kind=logo}
 and showed us a beautiful flat that had just come on the market. He pushed the offer for us and we were able to move in just 4 days later. He worked hard to negotiate our rent, went above and beyond the call of duty and was very approachable. All in all it was a very positive experience and I would defintely use the company again/&display=popup&link=http://www.allagents.co.uk/review/12746/&redirect_uri=http://www.allagents.co.uk/review/12746/ "Share on your Facebook Wall"){kind=logo}
.
I have recommended them to many friends./&display=popup&link=http://www.allagents.co.uk/review/12642/&redirect_uri=http://www.allagents.co.uk/review/12642/ "Share on your Facebook Wall"){kind=logo}
.
Check-out surveys are done with a magnifying glass. Problems with the property such as leaking radiators on the second floor causing central heating not to work in December and soaking the kitchen ceiling resolved in 3 days.
We have re-decorated the entire house, fitting new carpet in one of the rooms, bought leather sofa set the replace the cloth one in which we found a train ticket from 1994. Despite this, the deposit was disputed at the end.
The Bulgarian bloke who was playing manager at the time was as helpful as the dead mice I found underneath the kitchen cupboards when we moved in, refusing the provide information on why the deposit will not be returned.
When deciding whether to go to them, don't forget to factor-in the solicitor bill./&display=popup&link=http://www.allagents.co.uk/review/12376/&redirect_uri=http://www.allagents.co.uk/review/12376/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Dreadful service and promises are not kept! We were told our property would be perfect when we moved in with painting corrected and full cleaning. This was not done and they had not even got rid of the previous tenant’s possessions. When this was eventually sorted out they removed a truck load of rubbish and possessions! Moving into a new house and having to go through cupboards and wardrobes to remove everything from bedding to kitchenware is not a pleasant thing to have to do when you then need to do your own unpacking!
When we signed our contract we were not given all the required keys and were told that the "painter was on holiday" they only have one painter? AS IF! Both of the bathrooms had leaks and were un-usable, there was a hole in the ceiling, tiles falling off the walls in the kitchens and bathrooms, stained and burnt carpets and dirty walls. The windows were broken and the whole house smelt awful. Is it acceptable to be renting a house from them when you can't even shut your windows when you leave the house??
Those working for the company rarely returned calls when necessary and all passed the buck and shirked responsibility. When disputing our contract being changed we were pressurised to settle by being told “they could rent our house out in a day". This was after they tried to trick me into accepting a £100 offer of "good will". This is considerably less than the amount of rent we are wasting by living in a dusty building site.
Although the maintenance team is now - slowly! - dealing with the problems - I emailed customer services 4 days ago and have not received a response from them.
After renting for the past 5 years I have never had such a stressful move, even a small local estate agent in Whitechapel was better than them. They have a real nerve to charge such high Admin Fee's when they can't do there own jobs properly! Having to deal with contractors ourselves has been very stressful and the stress has even resulted in me contracting a virus and having to take time off work.
11 days since we moved in and many many many more days of living on a building site to come!/&display=popup&link=http://www.allagents.co.uk/review/12153/&redirect_uri=http://www.allagents.co.uk/review/12153/ "Share on your Facebook Wall"){kind=logo}
 i found him to be very genuine, helpful and always listened to me, i felt sorry in the end for wasting his time, but will recommend him to all my friends! great ozzy jocky! cheeers mate. all the best. Rich/&display=popup&link=http://www.allagents.co.uk/review/11808/&redirect_uri=http://www.allagents.co.uk/review/11808/ "Share on your Facebook Wall"){kind=logo}
. Our offer was accepted by the landlord and staff managed to reduce the rent and push our move in date back by 1 week for our convenience.
The process has gone smoothly and we have been kept updated by email. The online referencing system makes the process a lot simpler and reduces the paperwork involved and trips to the agents../&display=popup&link=http://www.allagents.co.uk/review/14165/&redirect_uri=http://www.allagents.co.uk/review/14165/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description="Good Solid Lettings Agency"
Recently arranged rental of our three-bedroom flat in Stockwell, London through Ludlow Thompson. Good customer service right from the outset and very businesslike during the negotiation on fees etc.
Once listed, they arranged a very good number of viewings and were excellent at keeping us informed of when viewings would be taking place. Our main point of contact (Mike) was very approachable and gave us good feedback after each viewing.
We had our property let with a couple of weeks and were pleased with the price they achieved.
The paperwork was pretty extensive and there are a few more "hidden" fees which we've had to discuss, but on the whole they were easy to work with./&display=popup&link=http://www.allagents.co.uk/review/11660/&redirect_uri=http://www.allagents.co.uk/review/11660/ "Share on your Facebook Wall"){kind=logo}
 and decided we could move in, but the property would not be cleaned as they had the dates wrong.
We were not issued keys to the property. Its been two years now and we still only have the one set of keys the manager usually keeps - this means we are the only people with keys to the property.
We then made a complain to Ludlow Thompson regarding the above. This resulted in the manager of Ludlow Thompson phoning my partner (not me strangely enough) and verbally abused her down the phone. The complaint regarding the phone call was expertly brushed under the carpet and Ludlow claim this never happened. Convenient.
Just after the abusive phone call from the Ludlow Thompson manager, the cleaners (a day late) turn up to the property and very rudely told us we were not supposed to be in the property and that we had to leave. I informed the "gentalman" that this was "my home" and that he may leave. Not a nice experience.
Over the next year - and MANY new property agents things got worse and worse.
The property needed extensive work from moving in -
These include -
Bathroom Tiles half done x2
Cooker replacement x3
Boiler x1
leaking living-
room ceiling x2 (still not fixed even though Ludlow sent a man round who spray painted it!)
1/3 or radiators replaced
Washing Machine repairs x? (we on our second one)
The list goes on and on - But the point here is that half of the issues would have not reoccured if ludlow didnt send people who drag there fist on the floor to repair property and its contents.
Im so sick of phoning my new property manager (different person most of the time) time and time again to hear they either dont know who I am and that I have phoned before or lie to me that they have done something about our issues but its someone else's fault that nothing has been done.
In my miserable experience with Ludlow Thompson I can only conclude -
No one at Ludlow Thompson cares about the people living in the properties they manage. Money first.
Ludlow are experts at lies and dealing them out.
Disorganised.
MEGA rude.
We have been putting all this and more though as a complaint to Ludlow Thompson. When we chase them up about our complaint they always claim they know nothing about it.
Im sorry, but these guys are nothing but scum.
One very broken and disheartened tenant.
[[EDIT ORIGINAL END]]
Ludlow Thompson.... USELESS!
From the start Ludlow Thompson have lied and cheated.
We decided to take a property near Lewisham. We were told the property would be fully repainted and un furnished. As it turns out the property had not been painted in around 5 years + and the property was full of the the landlords and the ex tenants furniture. This could not be proved because the inventory to the property has been lost.
We came to move into the property and Ludlow had the dates wrong (agued with each other int he office) and decided we could move in, but the property would not be cleaned as they had the dates wrong.
We were not issued keys to the property. Its been two years now and we still only have the one set of keys the manager usually keeps - this means we are the only people with keys to the property.
We then made a complain to Ludlow Thompson regarding the above. This resulted in the manager of Ludlow Thompson phoning my partner (not me strangely enough) and verbally abused her down the phone. The complaint regarding the phone call was expertly brushed under the carpet and Ludlow claim this never happened. Convenient.
Just after the abusive phone call from the Ludlow Thompson manager, the cleaners (a day late) turn up to the property and very rudely told us we were not supposed to be in the property and that we had to leave. I informed the "gentalman" that this was "my home" and that he may leave. Not a nice experience.
Over the next year - and MANY new property agents things got worse and worse.
The property needed extensive work from moving in -
These include -
Bathroom Tiles half done x2
Cooker replacement x3
Boiler x1
leaking living-
room ceiling x2 (still not fixed even though Ludlow sent a man round who spray painted it!)
1/3 or radiators replaced
Washing Machine repairs x? (we on our second one)
The list goes on and on - But the point here is that half of the issues would have not reoccured if ludlow didnt send people who drag there fist on the floor to repair property and its contents.
Im so sick of phoning my new property manager (different person most of the time) time and time again to hear they either dont know who I am and that I have phoned before or lie to me that they have done something about our issues but its someone else's fault that nothing has been done.
In my miserable experience with Ludlow Thompson I can only conclude -
No one at Ludlow Thompson cares about the people living in the properties they manage. Money first.
Ludlow are experts at lies and dealing them out.
Disorganised.
MEGA rude.
We have been putting all this and more though as a complaint to Ludlow Thompson. When we chase them up about our complaint they always claim they know nothing about it.
Im sorry, but these guys are awful.
One very broken and disheartened tenant./&display=popup&link=http://www.allagents.co.uk/review/11140/&redirect_uri=http://www.allagents.co.uk/review/11140/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description="First class service"
I have recently rented a two double bedrooms flat from Ludlow Thompson. I am delighted to tell you that ludlowthompson was the very right choice I made. My property consultant has been, and continue to be so helpful. He was a very professional consultant.
My agent Kaisar Ahmed me regularly contacted us regarding the progress of the letting as well as closely following up and liaising with the Landlord on my behalf.
I would have no hesitation in using them in the future and recommending them to others.
If I will be renting or buying a property in London, I would go to Ludlowthompson./&display=popup&link=http://www.allagents.co.uk/review/10449/&redirect_uri=http://www.allagents.co.uk/review/10449/ "Share on your Facebook Wall"){kind=logo}
. I am delighted to tell you that ludlowthompson was the very right choice I made. Our property consultant has been, and continue to be so helpful. She was so "on the ball". They were completely professional, quick to deal with our enquiries and completely business like whilst still being friendly. Many other Agents would do well to take a leaf out of their book.
I found agents at ludlowthompsons to be both professional and efficient in their capacity as the estate agent for the renting of our property. My agent Amy kept on top of issues and regularly contacted us regarding the progress of the letting as well as closely following up and liaising with the Landlady on our behalf. In addition to this, she was very personable in her attitude towards us and her final gesture of generosity and kindness was to arrange for the delivery of a brand new mattress to our new home, celebrating the completion of a smooth and straightforward process. We would have no hesitation in using them in the future and recommending them to others.
If I will be buying a property in London, I would go to Ludlowthompson./&display=popup&link=http://www.allagents.co.uk/review/10447/&redirect_uri=http://www.allagents.co.uk/review/10447/ "Share on your Facebook Wall"){kind=logo}
 I paid that money to become my own admins. Worst estate agency. I would not recommend to use them!!/&display=popup&link=http://www.allagents.co.uk/review/10205/&redirect_uri=http://www.allagents.co.uk/review/10205/ "Share on your Facebook Wall"){kind=logo}
. They did not explain their costs structure to me and omitted to provide me with the pages of the contract which has a breakdown of their costs. When I realised that they had charged me for things which I was not aware of, such as agreement fee, I challenged it - and it took 2 months for Ludlow to resolve the issue. Once I had signed the contract with them, my calls emails etc were not returned. This is a short version so as not to bore you. Please avoid Ludlow like the plague!!!! For the stress that I have suffered due to the shoddy service that I got and I am still getting, I would have been better off finding tenants using e.g Gumtree./&display=popup&link=http://www.allagents.co.uk/review/9565/&redirect_uri=http://www.allagents.co.uk/review/9565/ "Share on your Facebook Wall"){kind=logo}
 to discover that it's been decided behind your back that they won't do anything afterall.
One thing I love is that they are so quick to respond to the one-star reviews, yet they've never once thanked those who give good reviews. This is a good example of their manners. They're rude and ungrateful and out for your money.
They don't understand is that by making the place where you live so unbearable because they are sitting about behind their desks doing nothing about it, they actually make your life miserable. Are they proud to make people feel so unhappy?
I can't wait until the end of this contract comes - wonder how they'll continue to screw me over in the meantime?
[[EDIT ORIGINAL END]]
Uncommunicative, don't fix problems when they say they will, pass your complaints like a hot potato - despite complaining to customer services as suggested - receive a 'sorry you feel your service hasn't been good' which evades responsibility because they talk about the way 'you feel' and not the fact that THEY are responsible for the way 'you feel', they break laws regarding heating and sanitation by refusing to deal with problems even though you are a responsible tenant and report these things promptly, and they hire the worst contractors to come to your house who then do nothing until YOU ring THEM (LT won't) to discover that it's been decided behind your back that they won't do anything afterall.
They don't understand is that by making the place where you live so unbearable because they are sitting about behind their desks doing nothing about it, they actually make your life miserable. Are they proud to make people feel so unhappy?
I can't wait until the end of this contract comes - wonder how they'll continue to screw me over in the meantime?/&display=popup&link=http://www.allagents.co.uk/review/8701/&redirect_uri=http://www.allagents.co.uk/review/8701/ "Share on your Facebook Wall"){kind=logo}
 were regularly ignored and if I was lucky enough to get a reply, it would take weeks. During our tenancy we had 8 different property managers (none of which seem to communicate with each other) which made contacting them a nightmare- We'd call up to follow-up on why our email hasn't been answered and find out that we have a new property manager who knew nothing about what we were calling/emailing about so we needed to start back at square one with them. Phone calls were never returned as promised and emails seemed to get "Share on your Facebook Wall"){kind=logo}
.
Amongst other lesser serious things (repairs that should have been done before we moved in but weren't done until months after we moved in, a promised parking space which never actually existed), there are many issues where I feel the service we have received has been appallingly bad.
About six months ago, we received a letter to say that the mortgage has not been paid and the flat is being repossessed. We immediately contacted LT, who had no idea such action was being taken. Then agreed to help us move to another property, should the eviction take place. Since that phonecall, over six months ago, LT did nothing else to help us. They just told us they didn't know anything and couldn't do anymore. When the court date came (16 Dec), we thought LT might be on the ball and chasing up the issue, but they failed to bother. As a result, we had a terrible Christmas not knowing whether the place had been repossessed, whether we had to move or whether LT would rehome us.
We ended up calling the courts ourselves and were told the repossession order had gone through and we were to be evicted on 26 January. A week later, LT finally got in touch with us telling us we had to move out by 26 January. There were no apologies and certainly no offers to help us find a new property.
In the meantime, we went out and found a new property to move into. And low and behold, LT were the agents! We informed them of our decision to move into another one of their properties and were told we still had to pay over /&display=popup&link=http://www.allagents.co.uk/review/8632/&redirect_uri=http://www.allagents.co.uk/review/8632/ "Share on your Facebook Wall"){kind=logo}
 was very friendly and professional at the same time. He did not try to push the property too hard as other estate agencies which I got usually annoyed with. We were also advised in matters of putting an offer which was big help as I don't really know much about the property market./&display=popup&link=http://www.allagents.co.uk/review/8520/&redirect_uri=http://www.allagents.co.uk/review/8520/ "Share on your Facebook Wall"){kind=logo}
. After more than a week and paying 500, we still don't know if we'll get anything. Basically, we email/ring/go there every day in order to ask our money or a contract.
Once we made our offer, it was very difficult to get in touch with them and they really did not care letting us wait for days and days without knowing anything about the situation.
On top of that, the first flat that was '/&display=popup&link=http://www.allagents.co.uk/review/8326/&redirect_uri=http://www.allagents.co.uk/review/8326/ "Share on your Facebook Wall"){kind=logo}
 because they gave me the wrong reference (so I paid for someone's house) they took from me after a few days and took about 4 weeks to give me back when it was their mistake.
They said that I would not deal directly with the landlord but during my tenancy every time I needed something to be fixed they would say they couldn't contact the landlord, I used the email that was on the contract from landlord and the landlord said they never came to him and fixed the things quickly for me, it was a five star landlord, no complaints from him at all.
But the worst thing is that I was suppose to move out on 29 November, they said to me that if they find new tenants I could move earlier as I've found a new house. So, on 19th November I moved out as they've found new tenants, my rent was collected on 13th (to be on Landlor's acount on 15th) every month, that month they took the money for all month when actually they should take for 3 days only. I contacted them and they said there's nothing to do with them that I have to ask the landlord, the landlord says that I have to ask them because he don't have anything. I was paying to the agency so it's them who have to give my money back. After no more replies from the Finance team I decided to go to a lawyer to take them to court. I will try to take my money from them the hard way./&display=popup&link=http://www.allagents.co.uk/review/8148/&redirect_uri=http://www.allagents.co.uk/review/8148/ "Share on your Facebook Wall"){kind=logo}
at very good rates.
I would have no problem recommending them to any other landlords and will certainly carry on using them!/&display=popup&link=http://www.allagents.co.uk/review/8125/&redirect_uri=http://www.allagents.co.uk/review/8125/ "Share on your Facebook Wall"){kind=logo}
, and along with the offer both mine and my partner's guarantors were put through extensive online forms (as were ourselves and employers) including having to fax many pages to their offices. We were promised an answer the next day and guess what? ***** didn't even bother phoning us and got someone else we had never dealt with to phone us the next day instead.
We were then told that the landlord had "Share on your Facebook Wall"){kind=logo}
 - and have recently received a letter stating asking whether we are planning on staying - seriously does anyone at your agency speak to one another or have the faintest what is going on? Apparently if we wanted to stay on it would cost us /&display=popup&link=http://www.allagents.co.uk/review/7520/&redirect_uri=http://www.allagents.co.uk/review/7520/ "Share on your Facebook Wall"){kind=logo}
 for them to do nothing and just get in the way when a problem does occur.
So glad I have now sold my property and don't have to deal with these people anymore.
/&display=popup&link=http://www.allagents.co.uk/review/7478/&redirect_uri=http://www.allagents.co.uk/review/7478/ "Share on your Facebook Wall"){kind=logo}
 in East London, a bit far from our work place.
Soon we decided to search a propriety nearest. And we found an advertising of an incredible 3 bedroom flat in SW8, recently refurbished and offered fully furnished. We buddy up with another portuguese friend, recently arrived in London and looking for a new room as well and added another Portuguese couple who's coming to London in beggining of December, for work as well, in order to fill the 3 rooms. We contacted the ad number and we reached Ludlow & Thompson agents.
Soon we settled a viewing and one day after we (me and my girlfriend) visited the house, getting amazed with the interior look of it. Everything brand new, half-furnished (with a promise the agent responsible for the viewing, on offering the house fully furnished at the date of move in - he even said the landlord was so nice he would probably provide a TV in the living room) and we got aware that the flat would only be available for a 24 month contract.
We went back home, send some pictures of the flat to our interested buddies, we all thought well about the deal and one day after we decided to make an offer.
So, I and one of the interested buddies, went towards Ludlow & Thompson branch in Kennington/Oval and we meet the agent in order to make our offer. As we meet, he started to say the flat had a lot of interested people, with several viewings set for the day after. He made it clear the only possibility we had to get our offer accepted was making a 24 month contract offer. He also said we had to make a deposit payment of 500/&display=popup&link=http://www.allagents.co.uk/review/7367/&redirect_uri=http://www.allagents.co.uk/review/7367/ "Share on your Facebook Wall"){kind=logo}
 only before I gave them /&display=popup&link=http://www.allagents.co.uk/review/7251/&redirect_uri=http://www.allagents.co.uk/review/7251/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/7137/&redirect_uri=http://www.allagents.co.uk/review/7137/ "Share on your Facebook Wall"){kind=logo}
 and that agency wants to rent my property for 3years . As my agent I had assumed that all the relevant references were done and that Ludlow Thompson could provide proof that the company did infact have some evidence that they had a contract with the MOD. I have asked Ludlow on numerous occasions for some details of the contract between the MOD and this agency. However they still dont seem to be able to show me any eveidence. They say this is due to confidentiality ? How did they found out this agency had anything to do with the MOD. Surely some documentation must have been produced??
For piece of mind I also added the rent collection service and low and behold the first month rent was paid but the second months rent has not been recieved by Ludlow (go figure!). I had to ring Ludlow to ask them what they were doing about it.
Why should I have to chase the agent to chase the tenant? When were they going to inform me? What have I paid a rent collection fee for if they have not collected the rent when it is now 20days overdue?
All the agents out there are bloody awful but unfortunatley due to market forces you have to deal with the best of a bloody awful bunch!!
Dont use Ludlow whatever you do !!/&display=popup&link=http://www.allagents.co.uk/review/7047/&redirect_uri=http://www.allagents.co.uk/review/7047/ "Share on your Facebook Wall"){kind=logo}
I would say the one downfall was the referencing. I felt that they were a little unorganized. besides that though, everything was fantastic!! /&display=popup&link=http://www.allagents.co.uk/review/7026/&redirect_uri=http://www.allagents.co.uk/review/7026/ "Share on your Facebook Wall"){kind=logo}
 were excellent, helping manage a property from a distance. Less stressful - would reccomend them./&display=popup&link=http://www.allagents.co.uk/review/7022/&redirect_uri=http://www.allagents.co.uk/review/7022/ "Share on your Facebook Wall"){kind=logo}
. I moved out three months ago and... well, no one's answering my calls and I'm almost certain I'll never see that money again. Throughout the tenancy, they were near impossible to get hold of, unless of course they were trying to get money from me (for things that had nothing to do with me!). Never again!!!/&display=popup&link=http://www.allagents.co.uk/review/6990/&redirect_uri=http://www.allagents.co.uk/review/6990/ "Share on your Facebook Wall"){kind=logo}
 questions as first-time landlords. We also really liked the online tracking system they use to keep you up to date with documentation and progress.
The rental value achieved was in line with our expectations and their promises and we would definitely recommend the Tooting branch of Ludlow to others./&display=popup&link=http://www.allagents.co.uk/review/6821/&redirect_uri=http://www.allagents.co.uk/review/6821/ "Share on your Facebook Wall"){kind=logo}
 throughout the process. This proved not only reassuring but a clear sign that they were actively working on my behalf. Reassuringly, they provided regular updates and always returned my calls promptly which is quite novel for other agents. /&display=popup&link=http://www.allagents.co.uk/review/6781/&redirect_uri=http://www.allagents.co.uk/review/6781/ "Share on your Facebook Wall"){kind=logo}
, and always had everything organised for us.
Very friendly and professional staff/&display=popup&link=http://www.allagents.co.uk/review/6510/&redirect_uri=http://www.allagents.co.uk/review/6510/ "Share on your Facebook Wall"){kind=logo}
, and as two of the tenants were international students, we had a few complications in securing UK based guarantors. Our agent was extremely helpful with this process, compared to other estate agents who had told us our situation would make it impossible to rent a shared house. He also respected our budget and didn't try to push us into properties we couldn't afford, unlike many other agents i'd viewed houses with. The process was quick and efficient, and the agents we were in contact with were friendly, helpful and always easy to get in touch with. Would definitely recommend them if you're house hunting in Tooting! /&display=popup&link=http://www.allagents.co.uk/review/6473/&redirect_uri=http://www.allagents.co.uk/review/6473/ "Share on your Facebook Wall"){kind=logo}
 rent for so called management fees for the rest of the tennancy. Then they don't care what happens once the tennants are in. If you by mistake go for the easy option of using their 'insurance' people (whoever they may be!) then your really in for it. Tennants legged it and Ludlow Thompson were happy to take all the insurance money and bank it for themselves. I wrote soooooo many emails asking for the money which was owed to me! But they ignore that and have the nerve to keep calling asking when I want to let my property again! Not with them no way never again! /&display=popup&link=http://www.allagents.co.uk/review/6432/&redirect_uri=http://www.allagents.co.uk/review/6432/ "Share on your Facebook Wall"){kind=logo}
 and his team in Tooting successfully let my Brother's flat last year while he is away travelling.
I had previously instructed Barnard Marcus in Tooting to let the flat last year, and they barely got a viewing - let alone an offer - in three months. I had heard that Ludlow Thompson were strong in Tooting so I gave Alex a go. Within an hour I had received a fantastic offer from amazing tenants.
My Brother was going to relet the flat after the current tenants moved out and again I received a fabulous offer in no time. Sadly my brother's personal circumstances changed and therefore the flat was taken off the market.
Everybody knows that an agent's job is to market the property professionally to a wide audience, act for the landlord (not the tenant), get a speedy offer, get the right tenants, and to get as much money as they can for the landlord. Alex did all of the above and much more.
I am incredibly impressed with the professionalism of Alex and his team, and wouldn't hesitate to recommend them; as far as I am concerned there is only one agent to call in Tooting. Letting a flat is normally stressful, but Alex made sure it was completely stress free. We plan to let our flat (also in Tooting) out in the future as we outgrow it, and will definitely use him.
If you are a first-time landlord and need lots of help and advice along the way like I did, Alex has all the time in the world to make sure everything goes smoothly./&display=popup&link=http://www.allagents.co.uk/review/6343/&redirect_uri=http://www.allagents.co.uk/review/6343/ "Share on your Facebook Wall"){kind=logo}
, and became downright cross with me.
I would not under any circumstance advise anyone to engage in any business with this company. They pretend by the reponses on this site and when transacting with them that they actually care. Why don't you demonstrate you care by providing a competent service!/&display=popup&link=http://www.allagents.co.uk/review/6300/&redirect_uri=http://www.allagents.co.uk/review/6300/ "Share on your Facebook Wall"){kind=logo}
. To cut a very long story short, they lied through their teeth, we can hear everything from the upstairs flat, including them opening their chest of draws and them getting up for work at 4am. Happy days. They're now not getting back to me when I call and are refusing to admit any guilt. Avoid at all costs, they will tell you anything to get you to sign a contract, and then give you no after-care whatsoever./&display=popup&link=http://www.allagents.co.uk/review/6111/&redirect_uri=http://www.allagents.co.uk/review/6111/ "Share on your Facebook Wall"){kind=logo}
Consultant's Name: Charlotte Corner-Mun'roe
Helpful & polite e.g. attitude: Excellent
Knowledgeable e.g. market, local area: Excellent
Professional e.g. approach, appearance: Excellent
Did as promised e.g. returned calls, updates: Excellent
Communication Skills e.g written, oral and listening: Excellent
Time Keeping e.g. Viewings and appointments: Excellent
Further Comments to the above ratings?: Charlotte was very helpful and understood exactly what we were looking for.
"Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/5950/&redirect_uri=http://www.allagents.co.uk/review/5950/ "Share on your Facebook Wall"){kind=logo}
. We were encouraged to make a low-ish offer on a beautiful property and we were pleased to have it accepted. We now live in a gorgeous flat and are very happy with the smoothness of the rental process, especially the online system they use./&display=popup&link=http://www.allagents.co.uk/review/5919/&redirect_uri=http://www.allagents.co.uk/review/5919/ "Share on your Facebook Wall"){kind=logo}
 I contacted them 8 months ago about a different flat that I own where they overcharged me their initial commission. Despite being constantly promised a refund, that never materialised. As such they have broken the terms of their contract with me and I will be countersuing them.
Do not go anywhere near this company. Oh and they lied to one set of tenants as well, and charged me fir an EPC I actually did on another flat (although I did get that back after chasing for a month.)
[[EDIT ORIGINAL END]]
I received two letter from Ludlow Thompsons solicitors today claiming I owe renwal commission on two flats that I am the landlord of.
They have been told several times that the tenants moved out of one flat at the end of the year contract (when they keep calling asking if I have any flats available.) I contacted them 8 months ago about a different flat that I own where they overcharged me their initial commission. Despite being constantly promised a refund, that never materialised. As such they have broken the terms of their contract with me and I will be countersuing them.
Do not go anywhere near this company. Oh and they charged me for an EPC I actually did on another flat (although I did get that back after chasing for a month.)/&display=popup&link=http://www.allagents.co.uk/review/5837/&redirect_uri=http://www.allagents.co.uk/review/5837/ "Share on your Facebook Wall"){kind=logo}
 for many years. So far, I think they are the best agents if you want to let your property - they dominate the letting market in Wimbledon and everytime have found excellent tenants for my flat.
Many often complaint that their after rental customer service is not great and I would say that for landlord, what really matters is to find the right tenants at the right price for your property. They are sales focus and I am comfortable with that - I personally do not need to whole after sale excellence even if I need to chase them on invoicing etc...
They are also candid - they will tell you what your property rental rate is and won't lead you to believe that they can rent it at unbelievable rates like some of the more 'up market' rental agencies... (the F people...)
If you are a landlord and want to rent your property, THEY ARE the go to estate agents./&display=popup&link=http://www.allagents.co.uk/review/5822/&redirect_uri=http://www.allagents.co.uk/review/5822/ "Share on your Facebook Wall"){kind=logo}
 unprofessional!
It started the day I moved into a small 2 bed property, I had viewed the previous month. The place was a dump so I requested that it have a professional clean... Remove a skanky old bed and futon, carpet the upstairs bedrooms, one was just old floorboards the other was a very worn out carpet, all was agreed and in the contract. I moved in a month later Well, they'd had it cleaned, they chucked the futon in bin liners and threw it into the tiny back garden, they left the bed and hadn't sorted the carpets. I have photo's I wish I could add them!
So I complain and get told to sort it myself and the landlord will re-imburse me. This is seriously inconvenient as there was no point in putting anything upstairs as the floors needed doing, let alone having to arrange time off work for carpet shopping, delivery and fitting. As well as more time off for the council to come and collect the bed and futon. I've had an ongoing problem with mice that is pretty much ignored, they send out rent o kill every now and then, but will not fix the problem at source (holes in the wall between the kitchen, bathroom and back garden). Most recently it has taken them over a month to sort someone to come out and fix the electrics, so I stopped the rent payment going out and guess what, I get a call from an electrician - amazing. But then they have the cheek to give me a late payment fee of /&display=popup&link=http://www.allagents.co.uk/review/5571/&redirect_uri=http://www.allagents.co.uk/review/5571/ "Share on your Facebook Wall"){kind=logo}
 so I placed a holding deposit on the flat. However I have not heard from ludlowthompson for 4 days, this is really slack as I was due to move in within a week (less than 6 days). There was no confirmation on if the landlord has accepted my offer or not! The property was still advertised as available and when my friend called for a viewing they said they could show her the flat the next day. So what is the point of my holding deposit!!?? Is this even legal??? Now whenever I call they will either avoid me or say they will respond later in the day!! This is extremely unprofessional and not acceptable. I am now stuck as I don't know if I have a flat to move into or not. I cannot withdraw my offer as I will lose my holding deposit, which is by the way /&display=popup&link=http://www.allagents.co.uk/review/5453/&redirect_uri=http://www.allagents.co.uk/review/5453/ "Share on your Facebook Wall"){kind=logo}
. We were left with no hot water or heating for over 6 weeks in the cold part of winter.
The flat is not safe to live in but although our case is now with the directors (apparently), we have had no response at all. The landlords themselves have not been in touch either.
We are trying to move out as our health has deteriorated but LT have not responded back. The other tenant is now going to run off.
Avoid LT!!! They are nothing but headache and you will only be poorer./&display=popup&link=http://www.allagents.co.uk/review/5398/&redirect_uri=http://www.allagents.co.uk/review/5398/ "Share on your Facebook Wall"){kind=logo}
 and having been told by ludlow thompson that i was to receive the full amount, am still waiting for the money to be returned to me. Have phoned and emailed numerous times but not getting anywhere so am having to formally open a dispute with the Tenancy Deposit Solutions scheme. Appalling. The same thing happended to a friend of mine, they delayed paying the deposit money back for almost 2 months. Avoid. Will someone from customer services at ludlow thompson with a name who i can actually speak to on the phone, respond to this review and offer some advice as to why this is happening and when I will be paid the money./&display=popup&link=http://www.allagents.co.uk/review/5403/&redirect_uri=http://www.allagents.co.uk/review/5403/ "Share on your Facebook Wall"){kind=logo}
 reported first issues with flat to agency property manager. Bathroom airflow that was supporting ventilation has stop working, tap in kitchen has broken, paint was peeling from kitchen wall. We have been told by property manager that there is no obligation for landlord to carry any repairs according to tenancy agreement. We study agreement carefully and we have found point stating that its duty of landlord to take care of repairs. We informed agent about that. Then agent respond to us that there is no such a obligation according to Landlord and Tenant Act. We made research and we found that is clearly stated in L&T Act that they have to carry out repairs. Agent has been informed and replied to us that landlord don't want do repairs as he is going to sell property.
Till that time we hit August and with the end of the month black mould appeared in bathroom and toilet. In next months we asked agency many times for help. To January 2010 mould called black has spread greatly across bathroom, toilet, kitchen and bedroom.
We informed Wandsworth Environmental Department about situation. One of their officer came to see property, then officer wrote the report and served to agency and to landlord Preliminary Notice on 12 February.
In March i contacted local Law Centre. One of their lawyers after getting known with situation advices us to find a legal help as actions of agent/landlord are unacceptable. At 1st April agent has served us a letter stating we have to leave property. On that time fortunately we had a lawyer involved from Law Centre that has taken our case. Lawyer has confirmed that letter to leave don't look correct. I've written official complain to them in which i asked them to have a look at whole case in details including my correspondency with property manager. I get polite answer meaning nohing realy and still there is no reaction.
I would like to describe Agency and property manager in charge of our flat in many words.... None of them would be praise. Case definitely will find final in court. I will sooner fall dead or go bankrupt before I will allow agent run away without taking responsibility for their actions.
I gladly share my experince with anyone. My email: erilf@yahoo.com.
Avoid LT like a plague./&display=popup&link=http://www.allagents.co.uk/review/5225/&redirect_uri=http://www.allagents.co.uk/review/5225/ "Share on your Facebook Wall"){kind=logo}
 was telling me that it had just come on the market that week. Interesting that it had been on the website for at least three weeks before that and I have been trying to arrange a viewing with another agent who failed to deliver so I sought help of another agent. Needless to say he failed.
It had happened twice already that my viewings were cancelled 10 minutes before I was due to have an appointment causing distress as I had in instances been rushing from work to come to the appointment. I think that if the agent did not have the keys to a property he would have been aware of that more than 10 minutes before.
I would honestly give a 0 (ZERO) rating for the customer service. I have thus far not received any service. Starting from the fact that the job of an agent is to provide a service to the customer, they have failed miserably. It has just left me angry and upset. And I am voicing my complaint because enough is enough. My advice is to stay away from Ludlow Thompson.
[[EDIT ORIGINAL END]]
Ludlow Thomspon has recently reached new heights when it comes to the incompetence and unfriendliness of their staff. As I have read in the previous comments I gather I am not the only dissatisfied customer.
I came in two months ago asking to rent a property as soon as possible. Till today I have seen two properties. That averages one a month. With another agent I had seen more in a week.
Every time I call or go in I speak to another estate agent. There appears to be a complete lack of communication between the agents even though they sit within two meters of one another. I had been trying to book a certain property viewing for three weeks for instance and an agent was telling me that it had just come on the market that week. Interesting that it had been on the website for at least three weeks before that and I have been trying to arrange a viewing with another agent who failed to deliver so I sought help of another agent. Needless to say he failed.
It had happened twice already that my viewings were cancelled 10 minutes before I was due to have an appointment causing distress as I had in instances been rushing from work to come to the appointment. I think that if the agent did not have the keys to a property he would have been aware of that more than 10 minutes before.
I would honestly give a 0 (ZERO) rating for the customer service. I have thus far not received any service. Starting from the fact that the job of an agent is to provide a service to the customer, they have failed miserably. It has just left me angry and upset. And I am voicing my complaint because enough is enough. My advice is to stay away from Ludlow Thompson./&display=popup&link=http://www.allagents.co.uk/review/5222/&redirect_uri=http://www.allagents.co.uk/review/5222/ "Share on your Facebook Wall"){kind=logo}
Far too many problems to list here but they include; having to wait 2 months to get a contract drawn up (endless unanswered emails and phone calls); nothing ever got sorted in the property without CONSTANT hassle and now I'm moving out I have had to consult a solicitor in order to not have to pay their seemingly random requests on fees (/&display=popup&link=http://www.allagents.co.uk/review/5229/&redirect_uri=http://www.allagents.co.uk/review/5229/ "Share on your Facebook Wall"){kind=logo}
. Would welcome any contact details!/&display=popup&link=http://www.allagents.co.uk/review/5026/&redirect_uri=http://www.allagents.co.uk/review/5026/ "Share on your Facebook Wall"){kind=logo}
 Natural Managerial qualities.
2) Suitable personality
3) Good manners
4) Very intelligent
5) Trustable nature
6) Has a good knowledge of the rental and sale value of London Properties at his finger tips.
7) Always, Very pleasent, Efficient, very dedicated to Ludlow Thomson and hard working
I have no doubt that all his clients will agree with me./&display=popup&link=http://www.allagents.co.uk/review/4652/&redirect_uri=http://www.allagents.co.uk/review/4652/ "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/4603/&redirect_uri=http://www.allagents.co.uk/review/4603/ "Share on your Facebook Wall"){kind=logo}
 or none at all. I cannot fault the overall service provided by them, as they did what they were employed to do./&display=popup&link=http://www.allagents.co.uk/review/4437/&redirect_uri=http://www.allagents.co.uk/review/4437/ "Share on your Facebook Wall"){kind=logo}
, nothing was done for 2 weeks!! We were told not to use any of our appliances in the kitchen and someone would be round immediately to fix the blockage. We couldn\'t use the sink, the washing machine or anything in the kitchen that uses water for 2 weeks!! Thank goodness for nice neighbours and a close laundrette!! When we complained about this we got a simple \ "Share on your Facebook Wall"){kind=logo}
 throughout the duration, giving me confidence to leave them to get on with it, knowing that they actually were. They always kept me informed of what was going on and answered all my queries promptly and patiently. They worked hard for me and it is greatly appreciated. I move into my new flat this weekend after a smooth 2 months of getting there, I would undoubtedly recommend Ludlow-Thompson to friends and family./&display=popup&link=http://www.allagents.co.uk/review/3971/&redirect_uri=http://www.allagents.co.uk/review/3971/ "Share on your Facebook Wall"){kind=logo}
 tenancy. a very positive experience./&display=popup&link=http://www.allagents.co.uk/review/3828/&redirect_uri=http://www.allagents.co.uk/review/3828/ "Share on your Facebook Wall"){kind=logo}
 branch. There is a lot to say about the agency itself - such as good properties, which are very well described, so there is no dissapointment when you go and view it and the biggest advantage is the website, where you have your own account, can book a viewing, can see all the documents and it is updated straight away with all the progress. Also, i am extremaly happy with the service received from the agent (Alex) - very professional, straight forward, no catches/small print, very flexible in timing and extremaly helpful, even after we have moved into the property. The property Alex has found for us was extactly what we were looking for: the size, condition and budged - would honestly recommend to everyone. Thank you./&display=popup&link=http://www.allagents.co.uk/review/3789/&redirect_uri=http://www.allagents.co.uk/review/3789/ "Share on your Facebook Wall"){kind=logo}
 that I feel I need to let the world know to stay clear of them.
As a tenant they have lied to my face, are completely unprofessional and practically impossible to get hold off.
Because of them I am living in a room which is dangerous for my health and have made my last five months horrible.
There are plenty of other estate agents to find a house with.
Reading all the 'positive comments' I can't help but think that they must have been written by themselves./&display=popup&link=http://www.allagents.co.uk/review/3731/&redirect_uri=http://www.allagents.co.uk/review/3731/ "Share on your Facebook Wall"){kind=logo}
, our agent from Acton branch (Alex) is very helpfull and professional, found us the place which exactly suits our needs, overall - 5 stars/&display=popup&link=http://www.allagents.co.uk/review/3709/&redirect_uri=http://www.allagents.co.uk/review/3709/ "Share on your Facebook Wall"){kind=logo}
 and even if the reference agent was not available there was someone else readily available. I like also their website, with several photos and a good description of the places./&display=popup&link=http://www.allagents.co.uk/review/3690/&redirect_uri=http://www.allagents.co.uk/review/3690/ "Share on your Facebook Wall"){kind=logo}
:
- We were lied to by the agent who let the property we occupy. He told us that a huge patch of damp in the ceiling of a bedroom would be fixed within days, even trying to bring forward our moving in date. We demanded that repairing it be made a "Share on your Facebook Wall"){kind=logo}
. One of the agents even helped me move my mattress up to my bedroom on the day I moved in.
My only small problem was after moving in, we couldn't find the gas and electricity meters, which we hadn't been told the whereabouts of. They were in outside boxes which looked to me, like something only trained professionals should touch. Although, this may have just been due to my inexperience of these things.
Overall, very good estate agents, and we are very happy in the house we are renting through them./&display=popup&link=http://www.allagents.co.uk/review/3204/&redirect_uri=http://www.allagents.co.uk/review/3204/ "Share on your Facebook Wall"){kind=logo}
. At least I know its not just me (as a tenant) that gets the initial rubbish, then silent, treatment from Ludlow Thompson and their outsourced management agents, Mainstay.
The lack of direct contact is appalling and the apparent inability to deal with any problem makes me wonder what they do all day.
The only way to get resolve seems to be to directly involve the landlord. A good landlord will at least try to sort out the problems, and they will then be made aware of what little Ludlow Thompson do for their money.
I also find some of the positive comments on here dubious - Walworth says earlier that these are probably posted by landlords/tenants who dont have the management service.
Well I hope they are, and not an attempt of false representation by a vested interest, which is illegal under the Consumer Protection Act./&display=popup&link=http://www.allagents.co.uk/review/3112/&redirect_uri=http://www.allagents.co.uk/review/3112/ "Share on your Facebook Wall"){kind=logo}
 that I said I did not need or want, they have hung on to my deposit for over 3 weeks now (7 days) and now they refuse to answer my emails or phone calls. Definitely one to avoid at all costs./&display=popup&link=http://www.allagents.co.uk/review/3032/&redirect_uri=http://www.allagents.co.uk/review/3032/ "Share on your Facebook Wall"){kind=logo}
 . The whole procedure went quickly and the agent was patient to explain how it goes the paperworks. We got an excellent service and I highly recommend them!!!!!!!!!!!!!!! Attentive and helpful staff,it was a pleasure to take their service!!! Thank you so much!!!!!!!!!!!!/&display=popup&link=http://www.allagents.co.uk/review/2968/&redirect_uri=http://www.allagents.co.uk/review/2968/ "Share on your Facebook Wall"){kind=logo}
, but they had no problem contacting me when my rent was three days late. I have now spent over /&display=popup&link=http://www.allagents.co.uk/review/2927/&redirect_uri=http://www.allagents.co.uk/review/2927/ "Share on your Facebook Wall"){kind=logo}
. So should the tenant stop paying the rent then Ludlow are not out of pocket as they have received all their fees in advance.
During the tenancy my tenants experienced a problem with the washing machine and the extractor fan stopped working. Ludlow phoned me to say these would need to be looked at and they would send someone up to take a look, I asked them not to do any repairs until I had agreed what needed to be done, I was told that they would take a look only and then give me a quote for repairs and that "Share on your Facebook Wall"){kind=logo}
:
- The office has a friendly and welcoming vibe; everyone seems to make an effort to acknowledge/greet you as opposed to remaining oblivious when busy.
- When you put an offer to a flat, the agent will credibly tell you right up front if you're making a realistic and reasonable offer which is likely to get accepted by the landlord. I appreciate this frank and straightforward approach rather than get dragged onto a complicated negotiation process.
- The referencing procedure was done quickly and without ado.
Key to making this a positive experience for my sister and me (who I am sharing the flat with) was the people at the office who dealt and interacted with us. They seem to work in great tandem - from the newbie to the senior - and account for a pleasant team./&display=popup&link=http://www.allagents.co.uk/review/2842/&redirect_uri=http://www.allagents.co.uk/review/2842/ "Share on your Facebook Wall"){kind=logo}
. He was new to the job, but was friendly, professional and didn't rush us into making any rash decisions, even recommending ways to improve the house if we moved in. There was a lot of paperwork to sort (as usual with moving), but we were guided through every step of the process. Ultimately we ended up with a great house and are very grateful to all the help Ludlow Thompson provided./&display=popup&link=http://www.allagents.co.uk/review/2780/&redirect_uri=http://www.allagents.co.uk/review/2780/ "Share on your Facebook Wall"){kind=logo}
 who dealt with me. He was professional, helpful and interested to serve first and foremost than just quickly close a deal and make a profit. He won my confidence and trust right away and this was essentially the reason why I stayed with the agency until I found a flat.
If I can offer a constructive feedback, it would have to be about the time when I rang the office repeatedly for an update about the property I initially put an offer to. I felt I was being avoided because the landlord was unable to make the flat ready for occupancy on the intended date.
I can understand that sometimes a lettings deal do not push trough as planned because of unavoidable circumstances. It is important though that an agent do not miss out on addressing a worried customer because that can lead to losing business. Just when I set up appointments with other estate agents to view other flats, the Assistant Manager (Curtis Myton) got back to me to show me other properties. Fortunately, I found a better flat and I was able to move into it without further delay./&display=popup&link=http://www.allagents.co.uk/review/2776/&redirect_uri=http://www.allagents.co.uk/review/2776/ "Share on your Facebook Wall"){kind=logo}
 was excellent. Although new at his job, he was extremely professional, courteous and helpful. Always amenable to arranging meetings and answering questions./&display=popup&link=http://www.allagents.co.uk/review/2721/&redirect_uri=http://www.allagents.co.uk/review/2721/ "Share on your Facebook Wall"){kind=logo}
, myself and my two flatmates are now fully moved into our dream flat one week after viewing it! I wouldn't hesitate to recommend your services to friends and will do so too./&display=popup&link=http://www.allagents.co.uk/review/2686/&redirect_uri=http://www.allagents.co.uk/review/2686/ "Share on your Facebook Wall"){kind=logo}
 and the process was through in two days from seeing the property to moving in!/&display=popup&link=http://www.allagents.co.uk/review/2647/&redirect_uri=http://www.allagents.co.uk/review/2647/ "Share on your Facebook Wall"){kind=logo}
. I thought without a signature or Pin it's okay if he already has my credit card number. Stupid me... I came home and saw that they took some money from my credit card. Because I didn't sign anything it was no problem to get the money back from my bank.
By the way I didn't go for the Ludlow Thompson flat because the nice concierge of the house has warned me not to go with them. He was right. I took another flat (same size etc.) in the same house with another agent. After this warning I saw that they used my credit card without permission.
Don't you think, Ludlow Thompson, that it's time to focus on your customer service instead of hiring dodgy staff under pressure like junkies? You lost me before I signed anything because of your bad reputation. In a connected world like today a bad reputation can be the dead of a business. I hope a lot of people are reading this reviews before making business with this people./&display=popup&link=http://www.allagents.co.uk/review/2527/&redirect_uri=http://www.allagents.co.uk/review/2527/ "Share on your Facebook Wall"){kind=logo}
, sub let the property, took a door off the hinges.
I cant remeber what other excuse they gave but were false.
So they will not give back any of my the deposit which was a big amount..
This was the oval branch.
Went in there to talk to them about this matter but they were not interested, they said i had to talk to someone called alison who i tried to call so many time's but never got back to me.
They are a twisted company and will be taking them to court over this and of course the watchdog will hear about this as this is daylight robbery./&display=popup&link=http://www.allagents.co.uk/review/2407/&redirect_uri=http://www.allagents.co.uk/review/2407/ "Share on your Facebook Wall"){kind=logo}
 At the beginning of the contract, the agent Jonathan, from the Docklands office informed us,that in the event of changing tenancies "Share on your Facebook Wall"){kind=logo}
 did not fit with their requirements, 3 days before we were due to move in.
It is now 2 days until we are due to move in and to be honest I don't see it happening. I am infuriated by the disorganisation in this branch and the lack of communication between both the staff and with potential customers. I am fed up with sending them emails, which wont be responded to for at least 3 days and phoning them to get told 'don't worry there is plenty of time'. Well there isn't 'plenty of time' we are due to start jobs in London and have hired vehicles to move us from Birmingham!
If we hadn't paid /&display=popup&link=http://www.allagents.co.uk/review/2362/&redirect_uri=http://www.allagents.co.uk/review/2362/ "Share on your Facebook Wall"){kind=logo}
. We arrived - and he had punted his assignment to another agent who had 1 property to show us. When we went to the property - she didn't have the correct keys. She promised to follow up with more lettings for us and never called. I would avoid this letting agency - and in particuarly Pierce Hallet.
[[EDIT ORIGINAL END]]
My husband and I are both professionals. The agent promised us that he had a variety of lettings in our range and that we should meet him to view them. We blocked out the day to meet with him (and did not meet with two other agents on his promise of multiple lettings). We arrived - and he had punted his assignment to another agent who had 1 property to show us. When we went to the property - she didn't have the correct keys. She promised to follow up with more lettings for us and never called. I would avoid this letting agency/&display=popup&link=http://www.allagents.co.uk/review/2305/&redirect_uri=http://www.allagents.co.uk/review/2305/ "Share on your Facebook Wall"){kind=logo}
 The Office of Fair trading is looking into the terms and conditions of the contract with me the landlord and the tenancy agreement. By the way - the OFT have a special department that deals with agents. Every contact in the UK is only valid if the terms and conditions are fair and reasonable along with subsequent charges.
2) I have also been in contact with BBC's Watchdog - it seems there are a lot of very unhappy people with Ludlow Thompson out there. You just have to google '/&display=popup&link=http://www.allagents.co.uk/review/2194/&redirect_uri=http://www.allagents.co.uk/review/2194/ "Share on your Facebook Wall"){kind=logo}
 but they charged me twice for payments that I had already paid over the phone, they even charged me for removing a sofa from one of the bedrooms which in reality myself and my partner moved the day before my tenants moved in!! What a joke!! Meanwhile my partner and I were trying to ring him and ask for an explanation and refund our money to us. He said he\'ll pass it on to their accountants and I should have the money paid into my account within 10 working days! I replied by saying why on earth should I have to wait 10 working days for a mistake that was done by them. Of course he put the phone as he likes doing that a lot and I calmed myself down and thought OK I can wait 10 working days!
Finally now I heard from them with an appauling statement nothing else. The statement shows that some payments have been didacted( really does not make any sense at all) then adding and dictacting again, neither me or my partner understood what\'s that about and at the end of the statment says TOTAL REFUND
[[EDIT ORIGINAL END]]
It would have been very helpful to find all these reviews before I let my property with Ludlow Thompson. I could have avoided fighting with a shockingly rude and arrogant human being called C V who is the manager of Ludlow thompson\'s at Oval/Kennington branch.
First of all none of the stuff communicate with the clients, very poor communication skills indeed, never bother to explain fees and charges Chris cannot wait to get rid of you when ever you ring , I tried to call him for explanation, just cannot be asked and he even put the phone down on me a couple of times.
My property is let, they found me decent tenants(its early days but I do not have bad feelings about them) but they charged me twice for payments that I had already paid over the phone, they even charged me for removing a sofa from one of the bedrooms which in reality myself and my partner moved the day before my tenants moved in!! What a joke!! Meanwhile my partner and I were trying to ring him and ask for an explanation and refund our money to us. He said he\'ll pass it on to their accountants and I should have the money paid into my account within 10 working days! I replied by saying why on earth should I have to wait 10 working days for a mistake that was done by them. Of course he put the phone as he likes doing that a lot and I calmed myself down and thought OK I can wait 10 working days!
Finally now I heard from them with an appauling statement nothing else. The statement shows that some payments have been didacted( really does not make any sense at all) then adding and dictacting again, neither me or my partner understood what\'s that about and at the end of the statment says TOTAL REFUND/&display=popup&link=http://www.allagents.co.uk/review/2124/&redirect_uri=http://www.allagents.co.uk/review/2124/ "Share on your Facebook Wall"){kind=logo}
 was later adjudged to be putting us in direct danger of carbon monoxide poisoning, and was shut off by the bloke who came to reset the pre-paid gas meter (which costs a fortune and we weren't told about, naturally), leaving us with no heat during the coldest week of the year.
Oh, and the small matter of the landlords still living there, apparently unaware they were supposed to move out, for the first 2 days. And their son. And their stuff all over the house for weeks afterwards. Admittedly mainly the landlords' fault, but my naïve notion that highly-paid letting agents might actually check the property is in a decent state before renting it out was shot to pieces. There hasn't been one person who I've told about this who hasn't been shocked at the lack of professionalism. And I've told a lot of people.
Did I mention that we were originally told that we were moving in a week before this farce, meaning that one of us had arranged to move out of his place that day, and were only informed that this would be put back a week less than 48 hours before we were supposed to be moving in, thereby leaving him homeless? No? Well that's a minor detail now'/&display=popup&link=http://www.allagents.co.uk/review/2084/&redirect_uri=http://www.allagents.co.uk/review/2084/ "Share on your Facebook Wall"){kind=logo}
.
This time I used Ludlow Thompson and found them to be the most professional and up to date re online facilities.
They have let my properties within a day to a few days for good rents.
I was really impressed that they always updated me by phone and email.
The website was really helpful in that I could see progress updated and exactly how many people had clicked on my property details - how cool is that! I like the fact that the website stores all my documents under my own online account - really handy as I have x3 lettings with them.
With all their technology, ludlowthompson are the first kind of 'modern' estate agent I have come across.
The agent that helped me didn't mind showing the flat to tenants in the evenings so all in all I was they worked hard for me. /&display=popup&link=http://www.allagents.co.uk/review/1453/&redirect_uri=http://www.allagents.co.uk/review/1453/ "Share on your Facebook Wall"){kind=logo}
 Pre-tenancy
The fiasco began with several 'negotiators' from the same office competing with each other - taking deposits etc even before I had a chance to agree anything with no obvious communication between them
Finally I agreed to a prospective tenant and a holding deposit was taken and his details were obtained for referencing. The tenant (from the Netherlands) was 'referenced' (in which - strangely - someone elses credit card details were taken instead of the actual tenants - so that rents could be charged if they later defaulted. I soon learned that the use of this card was unauthorised and my debtor amounts rose swiftly). The tenant was said to be of good credit yet a few weeks after moving in he asked me to sign DSS papers for him (which I declined).
(2) Tenancy
The tenancy was negotiated for 24 months and they took their management fees over 5 months up from for the whole period. Why this is done - I do not know - but the result of it is that once the benefit has been passed to them - there is no further incentive to actually manage the property efficiently.
I later learned that the tenant had been accepted and 'tenanted' despite the fact that he had never viewed the property.
The next part of the fiasco began when the tenant started to make demands and threats of legal action - apparently all sorts of furniture etc had been promised to him (without my knowledge) even though the tenancy was supposed to be UNFURNISHED. In the end I felt that in the interests of keeping the tenant (whom I beleived to be of good standing at the time) I shelled out a few hundred more to furnish the flat with some basic items.
(3) Management
I have two properties in this (new) block of flats. Both are managed by independent agents. One property - no issues ever other than the usual problem here and there. The property managed by Ludlow - seems to incur more repairs, call-outs and other costs than any other property I own. i.e. the property costs are disproportionate to other assets.
It is clear that they get some benefit from contracting out 'repair jobs' - some examples: (a) tenant couldnt use the dishwasher. Solution: Send a qualified engineer to show the tenant how to use the appliance. Cost: over /&display=popup&link=http://www.allagents.co.uk/review/993/&redirect_uri=http://www.allagents.co.uk/review/993/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Ludlow Thompson
Select a branch to go to view details of that specific branch
-
London - 172 High Street
Acton, Ealing, W3 9NN
-
London - 381 Kilburn High Road, Brent, NW6 7QE
-
London - 43-45 Wimbledon Hill Road, Wimbledon, SW19 7NA
-
London - 159 Hoe Street
Walthamstow, Walthamstow, E17 3AL
-
London - 62 Tooting High Street, Wandsworth, SW17 0RN
-
London - 258 Lewisham High Street, Lewisham, SE13 6JX
-
London - (Oval Office/Branch)
12 Clapham Road, Lambeth, SW9 0JG
-
London - 8 Blackstock Road
Finsbury, Haringey, N4 2DL
-
London - 81-83 Lordship Lane
Dulwich, Southwark, SE22 8EP
-
London - (City/Docklands Office/Branch)
3-5 Dock Street, Tower Hamlets, E1 8JN
-
Worcester - Property Management Dept.
Ground Floor, Unit 3
Apex Park
Wainwright Road, Warndon,
Review Statistics for Ludlow Thompson
Review Summary
- Total Reviews:
- 584
- Total Ratings:
- 587
- First Review :
- 29/11/2006
- Latest Review:
- 10/02/2012
Overall Review Performance
- Recommend :
- 486
- Disapprove :
- 101
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:138 | Recommend:246 | Recommend:26 | Recommend:26 |
| Disapprove:32 | Disapprove:53 | Disapprove:0 | Disapprove:2 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:1 | Recommend:1 | Recommend:39 | Recommend:8 |
| Disapprove:0 | Disapprove:0 | Disapprove:13 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:1 | Recommend:0 | Recommend:0 |
| Disapprove:1 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
-
London - 172 High Street
Acton, Ealing, W3 9NN
-
London - 381 Kilburn High Road, Brent, NW6 7QE
-
London - 43-45 Wimbledon Hill Road, Wimbledon, SW19 7NA
-
London - 159 Hoe Street
Walthamstow, Walthamstow, E17 3AL
-
London - 62 Tooting High Street, Wandsworth, SW17 0RN
-
London - 258 Lewisham High Street, Lewisham, SE13 6JX
-
London - (Oval Office/Branch)
12 Clapham Road, Lambeth, SW9 0JG
-
London - 8 Blackstock Road
Finsbury, Haringey, N4 2DL
-
London - 81-83 Lordship Lane
Dulwich, Southwark, SE22 8EP
-
London - (City/Docklands Office/Branch)
3-5 Dock Street, Tower Hamlets, E1 8JN
-
Worcester - Property Management Dept.
Ground Floor, Unit 3
Apex Park
Wainwright Road, Warndon,
Agent Fees
Please check back soon for this feature.
Complaints Procedure
Please check back soon for this feature.