ludlowthompson

Agent Information

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Customer Reviews  (Page 34 of 63)

1. 

   A 5-star review by 'Abdou EL-Tourgman' 23/5/2012

   Branch:

   172 High Street Acton

   Services:

   Lettings (as a Landlord)

   Staff Member

   David Baldock

   Postcode

   W3

   Experience:

   Would you use the agent again? Yes

   David
   Since I started dealing with you, I have found you to be really pleasant,helpful and acting in a professional manner.I hope we can successfully complete the work that has been started on my property in St andrews Road as we did with Hoylake Road property on 15th instant and look forward to working with you to handle the rest of my properties to which I hope to add another one in the next few weeks and surely I will be happy to give you priority over other agents and instruct you to find suitable tenants for . I should like to also thank Nathan

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2. 5
   people found
   this helpful.
   

   A 5-star review by 'Sally Powell' 23/5/2012

   Branch:

   (City/Docklands Office/Branch) 3-5 Dock Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Tony Varghese, Kashif Awan

   Postcode

   E1

   Experience:

   Would you use the agent again? Yes

   Very quick identification of a potential buyer and followed up with him promptly to obtain an acceptable offer. The buyer then turned out to be quite difficult but Tony in particular really kept on his case and we managed to get to exchange of contracts when it looked as though the deal might be falling through.

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3. 

   A 5-star review by 'Melanie McClarty' 23/5/2012

   Branch:

   43-45 Wimbledon Hill Road

   Services:

   Lettings (as a Tenant)

   Staff Member

   Neli Padgett

   Postcode

   SM5

   Experience:

   Would you use the agent again? Yes

   Neli was professional and efficient in showing us the property. She answered all our questions and concerns.

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4. 8
   people found
   this helpful.
   

   A 1-star review by 'kay' 22/5/2012

   Branch:

   62 Tooting High Street

   Services:

   Lettings (as a Tenant)

   Staff Member

   No staff selected.

   Postcode

   No postcode selected.

   Experience:

   Would you use the agent again? No

   After being a tenant with Ludlow Thompson for over 4 years, i can honestly say it's the worst company i have ever dealt with and i've been a tenant with many different estate agencies over the years.
   The staff are rude and the communication is utterly appalling, no one seems to know what is going on between members of staff, branches and tenants.
   Our property has been falling apart year by year but still the rent goes up and up at an alarming rate and when we asked for the property to be worked on, year by year it gets forgotten about and nothing ever ends up being repaired.
   They are also trying to make money out of us by saying we have rent arrears to pay from a previous tenant even though we have proof of this payment being paid in double so not only did they take the arrears but double the amount
   i would warn ANYONE off using this company it truly is a terrible service

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View All Comments (1)by Customer Services  23/05/2012

We are really sorry to see the above review that has been posted. I understand that a response has been sent to you in connection with your issues and hope this has now resolved your complaint. If for any reason you are still not happy then please feel free to contact customerservices
5. 

   A 5-star review by 'mel' 21/5/2012

   Branch:

   81-83 Lordship Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Kerry Lindsay

   Postcode

   SE8

   Experience:

   Would you use the agent again? Yes

   my personal dealings with ludlow thompson and with them kerry lindsay have been nothing short of professional and personally more important,COMPETANT! if you want efficiency of the highest order then deal with them. a mix up in credit scores was dealt with intelligently and was also swift.

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6. 

   A 5-star review by 'nicksaich' 19/5/2012

   Branch:

   43-45 Wimbledon Hill Road

   Services:

   Lettings (Prospective customer)

   Staff Member

   Neli Padgett

   Postcode

   No postcode selected.

   Experience:

   Would you use the agent again? Yes

   i would like to provide some feedback on the excellent work that neli provided for us during our hunt for a flat in the wimbledon area. neli was by far the best agent that we dealt with from the 5-6 that we did viewings with. we were so disappointed that the property that we decided on in the end was not one provided by ludlow because we really wanted it to be rented with neli. she came back to us on everything that we asked straight away, and provided us with some really good viewings that were exactly matching our criteria. neli never put forward properties that we would not consider and listened to everything that we wanted. every estate agent needs a neli padgett!!! ;)

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7. 

   A 5-star review by 'Mark Day' 17/5/2012

   Branch:

   (Oval Office/Branch) 12 Clapham Road

   Services:

   Sales (as a Buyer)

   Staff Member

   Georgy Bellenger, Mandy Burrows

   Postcode

   E14

   Experience:

   Would you use the agent again? Yes

   A helpful and responsive service that enabled me to find the right property, at the right price, within the prompt timefarme that I was seeking.

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8. 

   A 5-star review by 'Giles Drew' 17/5/2012

   Branch:

   81-83 Lordship Lane

   Services:

   Lettings (as a Tenant)

   Staff Member

   Darren Warmisham, Kerry Lindsay

   Postcode

   SE21

   Experience:

   Would you use the agent again? Yes

   Both Kerry and Darren were great to work with, very polite and knowledgeable. Really happy with their input and how they worked. Darren knew which property's we'd be interested on the input we supplied and Kerry was very on the ball with regards to processing the refs, with great communication all throughout the process.

   I should also mention Steve who showed us the property we took whom was also a pleasure to work with.

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9. 

   A 5-star review by 'Jo H' 17/5/2012

   Branch:

   (Oval Office/Branch) 12 Clapham Road

   Services:

   Sales (as a Buyer)

   Staff Member

   Georgy Bellenger

   Postcode

   SW9

   Experience:

   Would you use the agent again? Yes

   Georgy and all the staff at Ludlow Thompson have been incredibly helpful, polite and enthusiastic. I recommend them highly

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10. 

    A 5-star review by 'Leanne Spencer' 17/5/2012

    Branch:

    (Oval Office/Branch) 12 Clapham Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Mandy Burrows, Ashley Brown

    Postcode

    SE5

    Experience:

    Would you use the agent again? Yes

    Both Ashley and Mandy have been great to work with, and my house sold quicker than I'd ever imagined. They are both very professional to deal with, and have been friendly but efficient and business-like in all my dealings with them. I would recommend talking to them first if you're looking to sell a property.

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11. 

    A 4-star review by 'Ldodd' 16/5/2012

    Branch:

    172 High Street Acton

    Services:

    Lettings (as a Landlord)

    Staff Member

    David Baldock

    Postcode

    W3

    Experience:

    Would you use the agent again? Yes

    David was very helpful throughout the process of finding and confirming a tenant which was appreciated especially as I live abroad a lot.
    He also ensured that I received post that arrived at the flat after I had left it.
    Good overall service.

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12. 

    A 5-star review by 'Tinyue Liu' 15/5/2012

    Branch:

    (Oval Office/Branch) 12 Clapham Road

    Services:

    Sales (as a Buyer)

    Staff Member

    Chloe Adams, Mandy Burrows

    Postcode

    SE11

    Experience:

    Would you use the agent again? Yes

    Chloe conducted our viewing at Lockwood House this Saturday (12 May). We made an offer the same day and had our second offer accepted by the seller on Monday (14 May). We really felt that Chloe was knowledgeable about the property, the arrangements with the management company and the position and motivations of the seller. We also felt that Chloe was professional and warm, listened carefully to our position and gave us accurate and fair advice - all of which helped us decide to make an offer. We felt the team at Ludlow Thompson Oval Office were polite, really helpful and proactive. We feel we have every confidence in the team to progress our sale efficiently and achieve completion on this property. Many many thanks to Chloe and Mandy for their work so far - we're very excited about having our own home in London! Tin & Imogen

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13. 1
    person found
    this helpful.
    

    A 5-star review by 'Carlos' 14/5/2012

    Branch:

    8 Blackstock Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Akram Sebah

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    Akram was a great guy and was very contactable at all times. He was very help with us moving in a short time. He tried is best to fulfill our requirements and we are extremely satisfied. He explained everything clearly and allowed us to understand things in simple terms.

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14. 1
    person found
    this helpful.
    

    A 5-star review by 'Steve Overs' 11/5/2012

    Branch:

    (Oval Office/Branch) 12 Clapham Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    No staff selected.

    Postcode

    SW9

    Experience:

    Would you use the agent again? Yes

    Really helpful and honest, not just pedalling the same rubbish, and advising us on best, most realistic offer to secure the property. Helpful and flexible on early tenant check-out/ swapping resident . All good

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15. 

    A 5-star review by 'Nick Parton' 11/5/2012

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Lettings (as a Landlord)

    Staff Member

    Tom Browne

    Postcode

    SE1

    Experience:

    Would you use the agent again? Yes

    Gave realistic advice on value, rapidly found new tenants, kept me informed. Friendly and honest approach.

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16. 

    A 5-star review by 'Rowan' 11/5/2012

    Branch:

    43-45 Wimbledon Hill Road

    Services:

    Lettings (Prospective customer)

    Staff Member

    Neli Padgett

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    I dealt with Neli Padgett while looking for a property to rent, I found Neli to be very proactive and helpful in supplying many options for us to look at and was always willing to help and constantly in contact with other available places. She organised viewings and was very accommodating to the times we could make due to work commitments. I was very happy with the level of professionalism and service I received from Neli and recommend her as it was a pleasure dealing with her.

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17. 13
    people found
    this helpful.
    

    A 1-star review by 'KYC' 11/5/2012

    Branch:

    81-83 Lordship Lane

    Services:

    Sales (as a Vendor)

    Staff Member

    Mandy Burrows

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? No

    VALUED my flAt at £200,000 and Quoted me 1.5% commission rather than 2% normal commission as waited half year to use them. She made it sound as though doing be a good deal. Agreed to it. Contract came and naively fixAted on the perecent agreed not noticing the fine print of minimum fee of £4800 including VAT. Flat sold on first viewing as was decent property. Completion then agent requested commission of £4800 instead of £1.8k as agreed. When challenged she stated as property sold at price would of been less than their min fee they took that instead of commission agreed. She weren't willing to negotiate and began court proceedings against me despite me offering to pay the agreed amount of 1.5%.
    Will never use or recommend them ever.

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View All Comments (1)by Customer Services  11/05/2012

We are very concerned to read your review and would really like the opportunity to discuss this matter with you. Please could we ask you to contact us by email customerservices@ludlowthompson.com and quote reference AADS01. We hope you allow us the opportunity and look forward to hearing from you. Kind regards Ludlowthompson.com Customer Services Team
18. 1
    person found
    this helpful.
    

    A 5-star review by 'Ken' 11/5/2012

    Branch:

    8 Blackstock Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Ian Bates, Akram Sebah

    Postcode

    N4

    Experience:

    Would you use the agent again? Yes

    I dealt mainly with Ian Bates and Akram Sebah, both of whom were extremely helpful in advising me of the market, understanding my needs and addressing any issues that I raised. The approach was very open and the response to all queries was rapid and informative. They also ensured that I get a very good standard of tenants. I felt comfortable in the dealings as well, which gave me the confidence to believe that my property will be in good hands.

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19. 12
    people found
    this helpful.
    

    A 1-star review by 'londontenant' 10/5/2012

    Branch:

    381 Kilburn High Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Nathan James, Ramas Sadiqi

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? No

    I received several calls and emails about a property that according to Nathan and Ramas was amazing. I asked some pictures and Ramas sent an email writing "Here are some OLD Images, the landlord has redone the property and Its looks amazing now". He also said that the property was for 395/week and had a brand new bathroom. What a surprise when I saw the flat, the flat looks exactly the same as the pictures, a very old flat that needs a lot of work. The price also changed for 600/week. Im really disappointed with this unprofessional behaviour. I will never use them again.

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View All Comments (1)by Customer Services  11/05/2012

We are sorry to hear of your experience and disappointment of the property you recently viewed with ludlowthompson.com. We would like to learn more about this so we can understand how this happened and ensure that it doesn’t happen in the future. I would also like to be able to look into this so we can try and re-build your trust with ludlowthompson.com Please could we ask you to contact us so that we can discuss this matter with you direct; if you could please email customerservices@ludlowthompson.com and quote reference AAE02. We hope to hear from you shortly. Kind regards Ludlowthompson.com Customer Services Team
20. 

    A 5-star review by 'Naomi' 10/5/2012

    Branch:

    8 Blackstock Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Ian Bates

    Postcode

    N17

    Experience:

    Would you use the agent again? Yes

    Ian Bates was very friendly, approachable and efficient in his dealings with us. He did a surperb job and tailor-made our situation to suit our needs and was always ready to offer help along the way. Ian advocated in both ours and the tenants best interest, with smooth and upfront mediation between the two parties. It's a real pleasure to deal with someone aware of people's needs. I would definitely recommend Ian Bates and Ludlow Thompson to anyone wishing to rent out a property.

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21. 

    A 5-star review by 'James Eslea MacDonald' 9/5/2012

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    Jacob Burston

    Postcode

    E1W

    Experience:

    Would you use the agent again? Yes

    Jake was really friendly and very efficient in his dealings with us. He made sure we only saw properties in the right range and came across as being very genuine in his attempts to find the best place for us rather then a sale or a commission. Once we identified a property we liked he campaigned vigorously on our behalf to secure a discount on the advertised rate and helped guide us through the referencing process really smoothly. Nice to deal with some so honest and not self interested. I would definitely recommend and an Ludlow Thompson in general to other friends.

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22. 

    A 4-star review by 'Penny Longman' 9/5/2012

    Branch:

    81-83 Lordship Lane

    Services:

    Sales (as a Buyer)

    Staff Member

    Susan Henry-McMullen, Mandy Burrows

    Postcode

    SE6

    Experience:

    Would you use the agent again? Yes

    The agent was helpful in organising viewings, including an additional viewing for a prospective tenant. She followed up queries with the seller. We generally found we were not left waiting too long for replies to queries, and we also did not feel pressurised to move faster than we were comfortable with.

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23. 

    A 5-star review by 'Ama' 8/5/2012

    Branch:

    (Oval Office/Branch) 12 Clapham Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Mandy Burrows

    Postcode

    SE11

    Experience:

    Would you use the agent again? Yes

    I recieved excellent service in the space of two weeks. They had a fantastic offer for me. Thumbs up to Ludlow Thompson!!

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24. 

    A 4-star review by 'Kate Jennings' 5/5/2012

    Branch:

    43-45 Wimbledon Hill Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Rhena Begum, Charlotte Corner-Munroe

    Postcode

    SW19

    Experience:

    Would you use the agent again? Yes

    Both Rhena and Charlotte have been very helpful throughout my dealings with the Wimbledon office. One particular example which springs to mind is that Rhena organised for someone to visit the flat I eventually ended up renting to take measurements to ensure that all my furniture would fit in.

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25. 1
    person found
    this helpful.
    

    A 5-star review by 'Sebastian' 4/5/2012

    Branch:

    8 Blackstock Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Akram Sebah

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    Akram's service was absolutely outstanding. He was extremely professional, respectable and helped me throughout the process with his calm and collected style. From the moment I met him on my viewing, I knew I could trust him and he never let me down. I would most definitely recommend him and he is an asset to ludlowthompson and this industry. Make sure you use him, he's great!!

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26. 

    A 5-star review by 'Thorsten' 3/5/2012

    Branch:

    Unit 3, Apex Park, Wainwright Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Lois Connellan

    Postcode

    W3

    Experience:

    Would you use the agent again? Yes

    Always get a good and fast reply. She is efficient, helpful and very friendly

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27. 

    A 4-star review by 'CB' 3/5/2012

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    Jacob Burston

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    properties go very quickly in wapping and Jacob acted very quickly for us in order to secure the property. Good clear communication and enabled us to move in within a very timely manner.

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28. 

    A 5-star review by 'Laura MG' 3/5/2012

    Branch:

    81-83 Lordship Lane

    Services:

    Sales (Prospective customer)

    Staff Member

    Chloe Adams

    Postcode

    SE22

    Experience:

    Would you use the agent again? Yes

    Looking for a new home is always stressful and most of the times dealing with agents does not help at all - they don't respond to your calls, show you properties which in no way match your requirements, are surly or arrogant etc. Chloe was the exception. She was very helpful, very responsive on email and arranged viewings for me at the drop of a hat. On one occasion, I popped into to the office and within 5 mins, I was seeing a flat down Lordship Lane. Her manner and style was very friendly and professional. I would definitely recommend her.

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29. 1
    person found
    this helpful.
    

    A 5-star review by 'Happy-at -last' 2/5/2012

    Branch:

    159 Hoe Street

    Services:

    Lettings (as a Landlord)

    Staff Member

    Tim Hudson, Maria Hogan

    Postcode

    E17

    Experience:

    Would you use the agent again? Yes

    We met Tim Hudson (the Walthamstow branch manager) at the property after having a truly TERRIBLE experience with another competing rival on the same Walthamstow high street, and he seemed very straightforward, soft-spoken and didn't try and give us any sort of hard-sell. The rates were slightly higher than competitors, but having used Ludlow some years earlier we knew that they were a relatively professional outfit. We negotiated terms orally, and true to his word, Tim stuck to our agreements later down the line. Furthermore, he completely understood the sort of people we hoped to let to, and his agent Maria found us exactly the sort of tenants we were looking for within the next few days. She also described them really well and I was impressed by her responsiveness and calmness through-out, even when things got fairly stressful over mistakes at the head-office. There were problems along the way but Tim and Maria answered our calls, and persisted in helping us sort everything out.

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30. 1
    person found
    this helpful.
    

    A 5-star review by 'Jen' 1/5/2012

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Jack Hamilton

    Postcode

    No postcode selected.

    Experience:

    Would you use the agent again? Yes

    We bought a new apartment from ludlow's via Jack. Really polite, and informative. Helped with offer and giving suggestions on how we could renovate our new purchase. Super guy who is always at hand to help with any questions. Would definitely recommend that you speak to Jack if you really want a smooth purchase. A jewel within ludlow's.

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