ludlowthompson

Agent Information

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Customer Reviews  (Page 1 of 61)

1. 

   A 5-star review by 'Tiago Afonso' 18/5/2013

   Branch:

   62 Tooting High Street

   Services:

   Lettings (as a Tenant)

   Staff Member

   Chantelle Sommers

   Postcode

   SW17

   Experience:

   Would you use the agent again? Yes

   Since the first chat that i had with Chantelle that she was completly available to help me in this long journey to find a property to rent, with their willingness to help find the right place for me and my family!
   We are very grateful to her and of course that we will recommend all her hardwork to everybody to seek enquires from ludlowthompson.

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2. 

   A 5-star review by 'Lindsey Conen-Smith' 18/5/2013

   Branch:

   159 Hoe Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Kashif Awan

   Postcode

   E17

   Experience:

   Would you use the agent again? Yes

   After a couple of disappointing valuations we were bowled over when we met Kashif Awan from Ludlow Thompson. He was an absolute superstar throughout the whole process - his positive energy, enthusiasm, charisma and willingness to go the extra mile made the whole experience much more bearable! In fact, on moving day, Kash rolled up his shirt sleeves and helped us to move in!

   Not only did he sell our flat for way more than we ever expected, he found our dream house too! We were delighted to go through the whole process with Kash as he kept us updated and he worked long hours on our behalf. Also, he and his colleague Nicole were always present at viewings which is not the case with many of the other agents.

   It's a shame that he's moving to the Acton office as Walthamstow needs more agents like Kash.

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3. 1
   person found
   this helpful.
   

   A 5-star review by 'Avneet' 17/5/2013

   Branch:

   62 Tooting High Street

   Services:

   Lettings (as a Tenant)

   Staff Member

   Nathan James, Brixton Brixton

   Postcode

   SW17

   Experience:

   Would you use the agent again? Yes

   Nathan was one of the best estate agents I have ever had the pleasure of working with. The main problem I've had before is that they would be very hard to get hold of and would take a few days to get back to you. I had no such problem with Nathan as he kept in constant communication via email, text and phone. Due to this I was able to view quite a few properties and was able to find one I liked and get all the paperwork sorted all within 10 days. Nathan was very knowledgeable about the flats I was looking at as well as the surrounding area and seemed to be in constant contact with the landlords as well. He was extremely polite and friendly whenever we met and always made sure that all my questions were fully answered and he never forced me or pressurised me to do anything which is one of the problems I've had with agents before as some of them were keen to get the deal done as quick as possible. Nathan was a pleasure to work with and made what usually is a very stressful process, a very smooth and relaxed one.

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4. 

   A 5-star review by 'Sadia33' 17/5/2013

   Branch:

   172 High Street Acton

   Services:

   Lettings (Prospective customer)

   Staff Member

   Maria h

   Postcode

   W3

   Experience:

   Would you use the agent again? Yes

   I signed up with Ludlow to see what properties were available. On the day of the appointment I was introduced to Maria Hogan, I was shown several flat within the building, the flat I originally booked for viewing was not ideal for me. Maria went through all the documents required with me and helped me with filling the on-line form which was very kind of her. I was dealt with a professional and friendly manner as I have been let down by many agents and Maria reassured me that she will help me the best she can. All the paper work was done swiftly by Maria. She has been amazing, making sure I moved in all okay. I am extremely satisfied with her service and would recommend her and your office to others on the merit of her work.

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5. 

   A 5-star review by 'SR' 17/5/2013

   Branch:

   43-45 Wimbledon Hill Road

   Services:

   Sales (as a Buyer)

   Staff Member

   Luke Levy, Dan Miller

   Postcode

   SW20

   Experience:

   Would you use the agent again? Yes

   Throughout a five-month purchase process, Luke and Dan were the only effective channel of communication between buyers and sellers, notwithstanding the apparent failure of both sets of solicitors to speak to or email each other. This was a great relief. They were also very generous with their time to accommodate a variety of surveys on the property. It was much appreciated by my wife and I.

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6. 

   A 5-star review by 'Kayla1990' 17/5/2013

   Branch:

   172 High Street Acton

   Services:

   Lettings (as a Tenant)

   Staff Member

   Sana Bux

   Postcode

   W3

   Experience:

   Would you use the agent again? Yes

   We approached Ludlow Thompson after a we'd been badly let down by a landlord who was a customer of another agent in the area. Due to this circumstance, we had our obvious reservations and proceeded with caution.

   Sana Bux was the very personable lettings consultant who took us to view our property twice, and both times at very late notice from us. She was on hand all the time to answer our (MANY, and often pressing) queries and also went above and beyond to provide an excellent level of customer care and never made us feel like we were asking too much.

   I still have my reservations about many aspects of the standard contract Ludlow Thompson presents to tenants and landlords, as I feel that it has not been drafted in accordance with the OFT's guidance for fair terms usage in tenancy agreements. The staff at the Acton branch however, have been very accommodating and transparent with providing us with guidance on how to negotiate on these terms.

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7. 1
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   A 5-star review by 'Mrs C' 14/5/2013

   Branch:

   (City/Docklands Office/Branch) 3-5 Dock Street

   Services:

   Sales (as a Vendor)

   Staff Member

   No staff selected.

   Postcode

   E1 3

   Experience:

   Would you use the agent again? Yes

   The Ludlow Thompson website is a great tool for anyone who wants to be kept up-to-date with their property sale, without having to wait for phone calls or emails.
   Even so, Tony kept me completely in the loop at all stages of the sale and answered my calls and emails very swiftly. We secured a buyer for the upper end of his estimate in less than two weeks and Tony followed everything up right through to completion with complete professionalism.

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8. 

   A 5-star review by 'Kate' 13/5/2013

   Branch:

   (Oval Office/Branch) 12 Clapham Road

   Services:

   Lettings (as a Tenant)

   Staff Member

   No staff selected.

   Postcode

   SE5

   Experience:

   Would you use the agent again? Yes

   We found the staff at Ludlow Thompson to be friendly and efficient. Our rental application was processed promptly and communication was excellent throughout. We especially appreciated how our online accounts were managed, as we were able to track the progress of our application as it went through which gave us confidence that everything was in hand.

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9. 

   A 5-star review by 'TLB' 12/5/2013

   Branch:

   258 Lewisham High Street

   Services:

   Lettings (as a Landlord)

   Staff Member

   Michael Birley

   Postcode

   SE12

   Experience:

   Would you use the agent again? Yes

   Acorn managed to let the above for me initially for 12 months of which the property was left damaged.
   After meeting up with Mike Birley he assured me he would find me the right tenant who would not only look after my property but who would rent for a few years, he has found me a business man/working couple, who moved in literally 7-10 days after. Perfect! :)
   Mike goes that extra mile for you when and if you have any questions or queries.

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10. 1
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    A 5-star review by 'stephanie87' 12/5/2013

    Branch:

    43-45 Wimbledon Hill Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Kirsty Mullen , David Ornsby

    Postcode

    SW19

    Experience:

    Would you use the agent again? Yes

    We used Ludlow Thompson in Wimbledon when looking to rent a flat. It was our first time renting a flat, we were all moving out of home for the first time, so new to the whole renting experience. We found Kirsty extremely helpful, she was patient with us, even when we were asking silly questions, but she had the answer to everything we asked! She only had to show us 3 properties and on the 3rd she had shown us a winner! She really understood what we were looking for and as a result, we all love our first flat! The whole process was simple and easy from start to finish. The fact that you can do all of your referencing etc online made it really easy because you don't have to keep popping into the branch, you can do it all from a computer!
    I would definitely recommend using Ludlow Thompson!

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11. 1
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    A 5-star review by 'Simon' 9/5/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Terence Cunningham

    Postcode

    E14

    Experience:

    Would you use the agent again? Yes

    Terence was enthusiastic and attentive throughout the course of the transaction, providing helpful advice and chasing up the vendors and their solicitors to ensure momentum was maintained. He was unfailingly polite and cheerful and kept his cool when the transaction was faltering. Highly recommended.

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12. 4
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    A 1-star review by 'Alan R' 9/5/2013

    Branch:

    43-45 Wimbledon Hill Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Charlotte Corner-Munroe, David Ornsby

    Postcode

    SW20

    Experience:

    Would you use the agent again? No

    I am a non resident landlord having given up a beautiful home in absolutely perfect condition to the rental market. Ludlow's promised the world in terms of a managed service and well vetted tenants before we left and for that we paid a handsome fee of 12% UP FRONT which amounted to over £8000 (Don't expect to see much of your first six months rent) Before we left, the problems had already begun...there was no proactive service, we were constantly leading and instructing them on where, who or what to do. The contracts were for the wrong length of time and we were strong armed into a three... (read more)
    

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View All Comments (1)by Ludlowthompson.com  10/05/2013

Thank you for taking the time to leave the above feedback. We are very sorry to hear that you are not happy with the service provided by ludlowthompson.com. We would just like to advise that a senior memeber of the team is currently investiagting the issues which you have rasied and they will be in touch very shortly. Kind regards ludlowthompson.com
13. 

    A 5-star review by 'Laura marie linck' 8/5/2013

    Branch:

    No Branch Selected

    Services:

    Lettings (as a Tenant)

    Staff Member

    Lois Connellan

    Postcode

    SE3

    Experience:

    Would you use the agent again? Yes

    I have now dealt with Lois Connellan twice within two weeks and it has been a real pleasure each time. She got everything sorted quickly and efficiently and kept me posted throughout the process. I must confess it has been amazing dealing with her compare to our previous property manager Robert Challis!
    She is a breath of fresh air! And I am very pleased she was assigned to our property.

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14. 

    A 4-star review by 'Sebastian Warrack' 8/5/2013

    Branch:

    (Oval Office/Branch) 12 Clapham Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Jibby Philip

    Postcode

    SW9

    Experience:

    Would you use the agent again? Yes

    Mostly I found the service from Ludlow Thompson very good. They found me tenants, who then moved in, all within 2 weeks. They always responded to my queries and feedback very quickly and they negotiated a good rental price for my property. They also helped me furnish the flat, when the tenants explained that they wanted some furniture, as I have a high stress job and live in a different part of the country from the flat. They also offered the best value fees in a high fees market with numerous add-ons (£149 for a tenancy agreement, which I could have provided myself for £1 from my landlord membership association is very expensive but pretty standard with lettings agents). There were a few basic errors in the original description, which, when prompted by me, were corrected and I wasn't told about a particular fee, presumably by mistake, until the last minute.

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15. 

    A 5-star review by 'Courtney' 7/5/2013

    Branch:

    81-83 Lordship Lane

    Services:

    Lettings (as a Tenant)

    Staff Member

    Danny Marsh, Stephen Graham

    Postcode

    SE25

    Experience:

    Would you use the agent again? Yes

    As a first time rental tenant I found it less confusing as I once thought it was going to be.
    Thanks to Danny Marsh I felt informed each step of the way, though all stages of the process.
    I later found out this was Danny's first rental , if that's the case then I feel you will have plenty more happy rentals in the fucture.
    Danny was professional and attentive though out ,excellent job Danny. Many Thanks.
    Excellent welcoming from staff in branch; Danny, Stephen and Daniel. Top marks for customer service.

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16. 1
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    A 4-star review by 'marjolaine' 6/5/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Terence Cunningham, Tony Varghese

    Postcode

    E1

    Experience:

    Would you use the agent again? Yes

    Both Tony Varghese and Terence Cunnigham have been very professional in assisting us in our purchase. Very quick to answer to emails, very good at keeping you updated of what is going on on the seller's side, always happy to arrange an additional viewing before completion when you want to have a look at some details. I.e. if we had to use an estates agency in the future, we would definitely consider using Ludlow.

    Of course there are always some negatives but there were minor. The one I can think about is that we have received a couple of unsollicited emails and calls from companies... (read more)
    

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17. 

    A 5-star review by 'Ms Salfarlie' 2/5/2013

    Branch:

    159 Hoe Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Kashif Awan, Nicole Shonibare

    Postcode

    E17

    Experience:

    Would you use the agent again? Yes

    Nicole Shonibare: Very patient - I was stuck in traffic and Ms Shonibare was left waiting until I had arrived - this was about 1 hour and 15 minutes! Thought she would be very annoyed or leave, but she was polite and courteous. Did appreciate her approach.

    Kashif Awan: Mr Awan was professional and assisted me in all tiers of the sales procedure (when possible). Customer Service was foremost. Happy with them both and how they treated me.

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18. 

    A 5-star review by 'k henry' 2/5/2013

    Branch:

    43-45 Wimbledon Hill Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Vinh Dallemagne

    Postcode

    SW15

    Experience:

    Would you use the agent again? Yes

    Vinh has been great during this whole process. He is friendly, professional and has always tried to help and find solutions wherever he can. He explained things clearly and made sure that we knew what what happening every step of the way. I don't think we could have dealt with a better individual.

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19. 

    A 5-star review by 'CarlitoYeah' 1/5/2013

    Branch:

    8 Blackstock Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Aneta Vitkute

    Postcode

    N4

    Experience:

    Would you use the agent again? Yes

    we'd visited at least 7 estate agents before going to Ludlow Thompson and meeting Aneta, she was like a breath of fresh air after dealing with soo many gobshites! Aneta new her game, knew the properties and knew the area; she was also very friendly and funny.

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20. 1
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    A 5-star review by 'Elena Gladkaya' 1/5/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Terence Cunningham

    Postcode

    E14

    Experience:

    Would you use the agent again? Yes

    I used Ludlow Thompson as it was recommend to me by a friend who has used them before, and I dealt with Terence. He was fantastic all the way through the process, very helpful and direct and straightforward, he was quick to answer all my questions and put my mind at easy at every stage, I found him absolutely brilliant and would definitely recommend him to anyone I know. Thank you so much Terence, good job!

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21. 

    A 5-star review by 'rajiv' 1/5/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    stephen daley

    Postcode

    E1W

    Experience:

    Would you use the agent again? Yes

    Stephen from Ludlow Thompson has been very helpful in ensuring that I meet my needs for renting the propeerty i was looking for. He specially took the pains to dig deeper, pull out legal clauses and reassured me on some of teh concerns I had around the proposed agreement.

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22. 

    A 5-star review by 'SigisK101' 30/4/2013

    Branch:

    8 Blackstock Road

    Services:

    Lettings (Prospective customer)

    Staff Member

    No staff selected.

    Postcode

    N4

    Experience:

    Would you use the agent again? Yes

    The staff at ludlowthompson were really friendly and honest in helping me with my property search. They told me realistic expectations of what I can achieve and were very frank on what I needed to provide to secure a property. I was very pleased with the service and although I haven't taken anything yet will definitely be coming back to them in the future to aid me with my search.

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23. 1
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    A 5-star review by 'Jatin' 30/4/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Buyer)

    Staff Member

    No staff selected.

    Postcode

    E1

    Experience:

    Would you use the agent again? Yes

    Highly professional guy who walked me through the stressful and daunting process of buying a property. He always got backed to me promptly and clearly when I had queries and had great knowledge of the local area.

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24. 

    A 5-star review by 'Cheryl' 30/4/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    Fabian Akinola

    Postcode

    E14

    Experience:

    Would you use the agent again? Yes

    This was my first experience of renting a property. I was very impressed from the point of viewing potential properties up until the contract signing. All my queries regarding the rental process and the details of the property were dealt with quickly and professionally. The whole process was very clear and quick and the team at this office were very supportive and willing to help where able! I found that being able to complete alot of the processes online worked very well considering I have quite a demanding job so was able to complete requested tasks/documents at convenient times without having to regularly go to the agent's office. I don't have any hesitation in recommending Fabien and this office to others for their fantastic service. Thanks to them my move has been very smooth and not so stressful.

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25. 1
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    A 5-star review by 'Juyan' 30/4/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Simona Kazakevacuite

    Postcode

    E14

    Experience:

    Would you use the agent again? Yes

    I was very impressed with LudlowThompson, Simona helped me find a property very quickly and the sale was very smooth, I was able to move in to my new home with in a month. Thank you

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26. 

    A 1-star review by 'Landlord' 30/4/2013

    Branch:

    172 High Street Acton

    Services:

    Lettings (as a Landlord)

    Staff Member

    No staff selected.

    Postcode

    W3

    Experience:

    Would you use the agent again? No

    Service absolutely awful. They forced on me a three year contract and rent collection fees up front all paid upfront for three years. Tenants foreigners and semi-professional and their screening did not include a bank reference. Rent received ALWAYS three to four weeks in arrears. After over two years, tenants stopped paying. The agency nontheless keep the entire three years fees unless you continue to use them for securing new tenants. The legal team has been very slow and inefficient so that I am loosing even more money. I have lost an enormous amount of money with their incompetent service in spite of a lousy tenant warranty. Tenancy warranty kicks in after three months you loose money from non paying tenants in spite of the excess being 'only' five weeks. Service OVERALL the MOST AWFUL and INEFFICIENT. PLEASE RUN FAST FROM LUDLOW THOMPSON! DIISTASTEFUL.

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View All Comments (1)by Ludlowthompson.com  07/05/2013

Thank you for taking the time to leave the feedback above. Sorry to hear that you are not happy with the service which was provided. We would really like to look into this further and investiagte the issues which you have raised. Please could we ask you to contact customerservices@ludlowthompson.com? Kind regards ludlowthompson.com
27. 1
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    this helpful.
    

    A 5-star review by 'Marj' 30/4/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Tony Varghese

    Postcode

    E1

    Experience:

    Would you use the agent again? Yes

    Very good service and did everything we required. Prompt to respond to enquiries and pushed the sale when needed for us. In conclusion, Tony and the guys made this property purchase very easy for us and we're more than happy to recommend them to others who may be buying in the E1 area. Thanks!!

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28. 

    A 4-star review by 'A.M.' 30/4/2013

    Branch:

    (Oval Office/Branch) 12 Clapham Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Ryan Harris

    Postcode

    SE5

    Experience:

    Would you use the agent again? Yes

    Ryan has been really helpful and friendly throughout the whole process. He has also offered his help for any further queries or concerns we may have, what I have really appreciated. I am really grateful to him and will recommend him in future.

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29. 1
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    A 5-star review by 'Jatin' 30/4/2013

    Branch:

    (City/Docklands Office/Branch) 3-5 Dock Street

    Services:

    Sales (as a Buyer)

    Staff Member

    Tony Varghese, Terence Cunningham

    Postcode

    E1

    Experience:

    Would you use the agent again? Yes

    I used the City branch when buying my property and found the whole team there to be fantastic from the point of viewing onwards. The sale was very complicated but Tony held fast and liaised with all parties to get it done without any major issues. Very straightforward agent and a pleasure to deal with. If all agents were like Tony it would be perfect!

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30. 

    A 5-star review by 'Rayan' 30/4/2013

    Branch:

    8 Blackstock Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    No staff selected.

    Postcode

    N4

    Experience:

    Would you use the agent again? Yes

    After a tenancy via another agent fell through I turned to the services Ludlow Thompson. With just over a week remaining before my existing tenants moved out Hafeez and Aneta were able to source me suitable tenants in time to avoid me having a void period. The service I received was excellent.

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