Loft Lets

Reviewed by Donald on 12th June 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

I am afraid I have to concur with the assessment of the previous reviewers - these guys are rude, unhelpful and unprofessional. Alarm bells should have rang at the outset. We arrived to view the property only to find that the agent had not turned up (no phone to cancel). When we got to their office, no apology was forthcoming. During the tenancy there was a complete lack of interest in our wellbeing as tenants and some unpleasantness when we refused to sign a 'move-out' contract, which had not been discussed when we moved in. Do not use this company.

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Reviewed by holly on 2nd April 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

I fully agree with this comment. The staff are incredibly rude, unhelpful and incompetant. I try and deal with them as little as possible but it is always painful when I do. The maintenance team they employ are also rubbish. I once had a leak into my bedroom for 3 months that they never fixed- despite phone calls to them almost every day.

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Reviewed by marge on 8th December 2007

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

I would advise anyone to beware of this agency.

Loft Lets might seem sweet at the outset but their contracts are dodgy and their staff and manager have proved to be threatening and aggressive when their systems are questioned. There is a guy called Lambros there who apparently is the most senior representative (he won't let you speak to any superior above him) who has repeatedly bullied us.

Take a tenancy out with them at your peril.

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