Loft Lets

Customer Reviews

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1. 

   A 1-star review by 'john doe' 29/10/2011

   Branch:

   363 Goswell Road

   Services:

   Conveyancing

   Experience:

   Would you use the agent again? No

   let me enlighten all you irrate tenants who have bad service from loft lets,
   firstly loft lets, and the so called maintenance company are not separate entities the are both managed by the same person who owns all properties serviced by loft lets, this individual is a nondom who lives in another country to avoid paying tax.
   there are at least 15 limited companies linked to this person so you have been warned.
   my advice is to stay well clear

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2. 

   A 1-star review by 'angry' 6/10/2011

   Branch:

   363 Goswell Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I went to view the property this morning for me and my boyfriend who could not make it. I was impressed with the flat and was told by the agent that an offer had been made but did not meet the asking price so i called my boyfriend and asked what he wanted to do. We agreed to take it and he spoke to the agent to ask what we had to do to take it off the market. After making a payment of £350 and signing a 'holding contract' I left and was told the remaining deposit had to paid in the next five days. An hour later my bf called to say that the agent had given it away to the other viewing who had clearly increased their offer. And the landlord had accepted without even consulting us. Very unprofessional- they dealt with the matter terribly. Have taken my money and breached the agreement. Despite a lot of angry phone calls they have not made any move to rectify this.

   I spoke to a legal friend of mine who said the exact same ting happened to her- after putting on a down payment- they said they gave it away. Save yourself the bother and stay away!

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3. 

   A 1-star review by 'Xxxx' 5/10/2011

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The worst lettings agency i have ever come across. I live In a building that is owned by the same landlord that ownes the entire building. The maintenance company has changed but it's that same people that used to answer the phone and the same workmen. I am sure the maintenance company is owned by the landlord as well as the agency. I have been warned by friends that have left the buliding that I should forget about the deposit which is very worrying. I feel like a victim of a scam now.

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4. 

   A 1-star review by 'Frank' 21/6/2011

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Absolute scammers of the highest order. I would not recommend this company. They are incompetent and beyond rude.

   AVOID.

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5. 

   A 1-star review by 'Woolhouse' 3/6/2011

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   What can I say about Loft Lets that hasn't already been said!!? The most inept, incompetent, rude and obnoxious agency I've ever had the misfortune to have to deal with. The plebs they employ are amongst some of the least professional agents in London with their only discernable skills seemingly an ability to be as obnoxious as possible to people paying them a large amount of money and receiving no service in return.

   As far as fees and deposit retaining goes they have all the morals of a Somalian pirate.... be warned they will keep a portion of your deposit.... how much is a randomly generated number....... much like their associated maintainable company..... 85 quid to come and change a filter in the washing machine. When challenged as to why it could be that much they answered that it was their standard call out fee to cover their costs and transport. They are based next door to the building!!! Jokers.

   Avoid like the plague. There are much better agents out there, these clowns make Foxtons look good!!!

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6. 

   A 1-star review by 'dameodone' 12/5/2011

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I rented a flat from through Loftlets - we left after 6 months, largely due to their horrendous service. Every time there was an issue and we contacted them they were very un-responsive or keen to pass us onto someone else. However the main issue was that they charged us because the previous tenants underpaid their rent. They passed this onto us! They argued that we undertook the tenancy and therefore we were liable for the arrears, even though we didn’t know and had nothing to do with the previous tenants. They were completely unwilling to compromise and the guy we ended up dealing with admitted that the arrears were nothing to do with us but that we would have to pay them. We didn’t even have the option not to pay them as they were deducted from our deposit. I would strongly advise against letting a property through Loftlets.

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7. 

   A 1-star review by 'andrew' 18/4/2011

   Branch:

   363 Goswell Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Avoid avoid avoid!!! Extremely rude, unprofessional and a nightmare to deal with!

   Never again! I have never been more angry at a lettings place or any other kind of organisation then I have with them!!

   When viewing places they place an extremely irritating amount of pressure on you instantly. "Forgetting" aspects of importance and be very haphazard about the proceedings.

   We thought it could be the one idiot agent so changed to another agent who was worse!! I don't understand why people are still using them or how they have any properties!

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8. 

   A 1-star review by 'Sarah' 15/4/2011

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   This company is absolutely awful. I can verify the other reviewer when he said that lots of people have keys to your flat and therefore can access your flat at anytime. This happened once when I was in my flat during the day and it scared the life out of me, luckily once they heard someone was in, they left immediately. They do treat you appallingly and they threatened to kick us out when we complained about the security issues. My best advice is to stay well clear of this company!

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9. 

   A 1-star review by 'AngryTenant' 29/11/2010

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   We are so angry with them. They gave out master keys to our property quite freely apparently for "safety reasons". Guess what - someone entered our property with a key and cleared us out. Thousands of pounds worth of goods stolen. When we started raising the issues with the estate agents, they have got really arsey about everything and not helpful at all. Firstly, one of the members of staff accused us of insurance fraud, then they tried to make us sign a document, when they changed our keys off the master key system, to say that if the door ever got broken down, we would front the costs. Then they refuse to provide us with details of our landlord (a legal requirement). So angry. We wish there was something we could do. If we'd known this, we never would have used them. They refused to inform other tenants in the building about the burglary too, so we went round informing people. Not a single person in our block of 135 flats had a good thing to say about them. Stay away.

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10. 

    A 1-star review by 'Discruntled loft dweller' 26/11/2010

    Branch:

    363 Goswell Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I've just moved into a flat let by Loft lets and am finding their service beyond terrible. In fact it astounds me that a company with such atrociously low standards can continue to trade in the current economy.

    Sadly, the rental market in London is currently such that the tenant is apparently powerless and has to take what they can get. What I'd like to know is if Loft Lets are in fact tied to the owner(s) of the buildings in which they let units before I approach the landlord to highlight some of Loft Lets astounding shortcomings.

    I'd love to recommend that people out there keep clear of Loft Lets but the truth is that they have a monopoly on several large buildings in this area and so there is really no choice but to let from them if you want to live in one of these units.

    I despair at the prospect of dealing with these utter tools for the duration of my tenancy.

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1. 

   A 2-star review by 'JoeT' 5/10/2010

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Contract standards:

   - you have to repaint the place and have it professionally cleaned. i.e. up to a day's work. OK, there should be no more than normal wear and tear. But repainting, inc buying the paint and equipment?!?! Wtf do we pay them for?
   - random "inventory" fee of

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2. 

   A 5-star review by 'charles' 17/5/2010

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   They are a bunch of witty estate agents. You have to be ahead of them in wittyness and you will find them at your mercy. My overall experience was great and i would definetly recommend them to others. Dont forget they are among the elite letting agents who compete against foxtons and so on. If you think loft lets are bad try foxtons and when you get screwed and no responses for months on end you will appreciate loft lets small team who in comparison to the other letting agents outstrip them by miles. I can say that they can be slow to deliver at times, but who isnt?? Overall they are 'super' and kept me happy till the end. They did try the old 'deposit' reataining game but with a big smile i countered there responses with their faults and without much hassle was re-imbursed fully. A very happy customer indeed. :)

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3. 

   A 4-star review by 'Liam' 10/12/2009

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Well I'm shocked to read all these reviews, I have been in my current flat for 6months now and had no problems.

   The fan in the bathroom stopped working last week but was replaced four days later which I thought was fantastic.

   I've always got a pleasant and effiecent service whenever I called the office.

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4. 

   A 1-star review by 'Sam' 23/9/2009

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Worst agency ever! Rude, useless and stealing your money! Avoid them, that the best advice I can give you after 2 years with them!

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5. 

   A 1-star review by 'robert' 23/9/2009

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Loft Let is very very unfriendly..if you have any problems or questions it will take ages untill someone will helph you. the maintenance dep. is ok but works with a bad quality,
   if you like to move out or to get out of the contract..good luck!! just can agree..to get your money back will be a pain.

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6. 

   A 4-star review by 'James' 16/4/2009

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I am a tenant of Loft Lets and did'nt know that the maintenance department was a division of loft lets. I havn't really had many problems where i have had to contact the maintenance department apartment from recently my dishwasher packed up and the guys who came to fit my dishwasher were really proffesional and arranged a time that suited me. They came fitted and in no time finished the job and went. So maybe it's because i havn't had much to do with the maintenance department, so i suppose only time will tell.

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7. 

   A 5-star review by 'nicky' 21/2/2009

   Branch:

   363 Goswell Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   It was great, good website, people help me out; I understood that Loft Lets is the LETTING agency, and maintenance is another department, don't mix them guys

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8. 

   A 1-star review by 'fido' 12/2/2009

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I wish I read these reviews before signing anything. I'm having a hard time to get them to do what they promised which was paint and clean the flat before I moved in.

   It's been a week of me paying rent and I haven't been able to move in yet.

   If I hadn't already paid the deposit, I would walk away and find somewhere else.

   They were blaming the landlords for the delay and lack of action but after reading all this, I doubt that's the case now.

   I'm glad I've got photgraphs to prove that nothing has been done before the move in date.

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9. 

   A 1-star review by 'Nickname' 22/1/2009

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Oh my god!! Worst agency to use! Avoid like the plague! They take forever to do anything! People who work on reception are soooooo rude its crazy they still have jobs! Customer service is a ZERO! It took us over 3 months to have the lock replaced on our bathroom door (people were getting locked in due to a faulty lock), weeks and several visits for a new washing machine after it flooding our kitchen!
   Waste of time, better agencies out there who wont suck the life out of you!

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10. 

    A 1-star review by 'nothingwitty' 6/1/2009

    Branch:

    363 Goswell Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Lovely when they are trying to get you as a customer but then...

    They are awful. The staff who answer the phone treat you like dirt under their shoe. When myself and my partner vacated the property we spent two days cleaning the flat to make it as it was when we moved in. Loft lets saw fit to retain over HALF of our 6 week deposit - almost

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1. 

   A 1-star review by 'Donald' 12/6/2008

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I am afraid I have to concur with the assessment of the previous reviewers - these guys are rude, unhelpful and unprofessional. Alarm bells should have rang at the outset. We arrived to view the property only to find that the agent had not turned up (no phone to cancel). When we got to their office, no apology was forthcoming. During the tenancy there was a complete lack of interest in our wellbeing as tenants and some unpleasantness when we refused to sign a 'move-out' contract, which had not been discussed when we moved in. Do not use this company.

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2. 

   A 1-star review by 'holly' 2/4/2008

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I fully agree with this comment. The staff are incredibly rude, unhelpful and incompetant. I try and deal with them as little as possible but it is always painful when I do. The maintenance team they employ are also rubbish. I once had a leak into my bedroom for 3 months that they never fixed- despite phone calls to them almost every day.

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3. 

   A 1-star review by 'marge' 8/12/2007

   Branch:

   363 Goswell Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I would advise anyone to beware of this agency.

   Loft Lets might seem sweet at the outset but their contracts are dodgy and their staff and manager have proved to be threatening and aggressive when their systems are questioned. There is a guy called Lambros there who apparently is the most senior representative (he won't let you speak to any superior above him) who has repeatedly bullied us.

   Take a tenancy out with them at your peril.

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