Life Residential
based on 5 ratings. This website contains 5 user reviews of Life Residential.
Agent Information
Life Residential
Life residential, the modern property specialists, are a lettings, sales & management company. Established in 1999 by a team of London property professionals, with years of experience in the residential property market. Our main aim is to provide the most efficient service to clients worldwide that own high quality property in major UK cities with our main focus on London.
Offices / Branches
- London - 14 Western Gateway, Newham,
- London - 11 Flagstaff House, Lambeth,
- London - 219 Denilson House 20 Lanterns Way, Tower Hamlets,
- London - 332 Ballards Lane North Finchley, Barnet,
- London - 110 Indiana Building Deals Gateway, Greater London
- London - 1 Fairmount Avenue, Tower Hamlets,
- London - 9 Turner House Cassilis Road, Tower Hamlets,
- London - 310 Indiana Building Deals Gateway, Greater London
- London - St George Wharf Office Unit 11 Flagstaff House St George's Wharf, Lambeth,
- Southampton - Admiral Quay Marketing Suite Canutes Pavillion Ocean Village, Hampshire
- View All Branches
- Update Agent details
Life Residential has not joined our 'transparent agent' scheme yet.
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Customer Reviews
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2
people found
this helpful.
by 'curic4' 11/2/2012
- Branch:
- 110 Indiana Building Deals Gateway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am afraid i can not avoid but to join this group of disappointing experiences. I’m about to rent a property with Life Residential and i am not even moved in the new flat that i am already not satisfied. A part from a few delays in replies and flat-viewing, they managed to put in the contract the wrong address of the property i am about to rent (wrong street name and post code). The bank noticed it, they never bothered to double check the address apparently. I had a delivery booked with ikea and BT and i had to call them back, modify the delivery address that forced me to cancel orders and rebook all the delivery. This caused a delay in the delivery dates. I was meant to receive all the furniture within the first week of rent, and now i’ll have to live in an empty flat for at least 10days!
I am sincerely wondering: is it normal for an estate agent to put the wrong address in a tenancy contract without checking if the address of the property you are renting is the right one?Was this review helpful? Yes
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2
people found
this helpful.
by 'Complaint Resolved' 11/2/2012
- Branch:
- 14 Western Gateway
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
The message below headed by "Totally Unreliable" is from myself in January 2012
This is a follow up message today in February 2012 to let you know what the outcome was of my complaint.
As you can see - I have given them 5 stars. I believe that is fair because the average will balance out to be 3 stars (due to my 1 star last time). That is fair because the situation did happen (bad) and they have now resolved it (good). So overall, from me, an average result will contribute to the board.
I probably sound like I complain a lot. Trust me - I don't - but this incident got right... (read more)
Was this review helpful? Yes
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26
people found
this helpful.
by 'Totally Unreliable' 15/1/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Dear Tenants and Landlords,
The below is my review of this agent based on my own experiences in January 2012
Key Points:
1. They seem to have a lot of problems with their current tenants which was obvious from the experiences I had when trying to arrange a viewing
2. The agent did not show up to my viewing and left me waiting in the cold for him from the end of my pervious viewing. A total of almost 40 minutes. When I phoned him, he was still sitting in his office. Excuses were made but it was clear that he had arranged other appointments at the location and when they were cancelled... (read more)Was this review helpful? Yes
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8
people found
this helpful.
by 'Tenant' 13/10/2011
- Branch:
- St George Wharf Office Unit 11 Flagstaff House St George's Wharf
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The property management service provide by Life Residential is abysmal. I moved into a dirty flat, light bulbs had blown and I later discovered bedbugs in the mattress. They did not have a proper detailed check in and then had an extremely detailed check out (paid for by me, the tenant) and tried to charge me for ordinary wear and tear in addition to damage, changes that were made by previous tenants. I was without heating in most of the flat for almost two weeks during the severe weather last winter and they refused to treat it as an emergency because the heater in the bedroom was not... (read more)
Was this review helpful? Yes
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16
people found
this helpful.
by 'Bad_letting_agency' 28/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst Letting agency ever.
The sales pitch was nice and dandy but had a hard time afterwards with customer service and hassles upon checking out.
The check-in inventory & check-out inventory list was completed based on 2 separate standards. The flat came with decent furniture, natural but worn in. Upon moving out, the letting agency hired another inventory company and basically striped the whole flat apart even though I got it professionally cleaned already.
In all, had to pay for check-in & check-out fee, also had to pay substantially toward check-out cleaning and "broken" pieces of furnishings.
Would not recommend this company to anyone.
Seems like a good deal, but not worth it in the long run.
Was this review helpful? Yes
. The bank noticed it, they never bothered to double check the address apparently. I had a delivery booked with ikea and BT and i had to call them back, modify the delivery address that forced me to cancel orders and rebook all the delivery. This caused a delay in the delivery dates. I was meant to receive all the furniture within the first week of rent, and now i’ll have to live in an empty flat for at least 10days!
I am sincerely wondering: is it normal for an estate agent to put the wrong address in a tenancy contract without checking if the address of the property you are renting is the right one?/&display=popup&link=http://www.allagents.co.uk/review/18953/&redirect_uri=http://www.allagents.co.uk/review/18953/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=The message below headed by "Totally Unreliable" is from myself in January 2012
This is a follow up message today in February 2012 to let you know what the outcome was of my complaint.
As you can see - I have given them 5 stars. I believe that is fair because the average will balance out to be 3 stars (due to my 1 star last time). That is fair because the situation did happen (bad) and they have now resolved it (good). So overall, from me, an average result will contribute to the board.
I probably sound like I complain a lot. Trust me - I don't - but this incident got right on my back and so I was always going to take it further.
I was phoned by a nice man called Nigel after I made my complaint. He assured me the situation with the estate agent in question (not named here as you can only name good people) was more of a “one off” situation, and fell below the standard usually expected of estate agents at Life Residential.
I took him at his word on this. But simply an apology I felt was not good enough because anyone these days can utter the words “I apologise”. It is just used too often these days. You know the kind, “TFL apologies for the late running of this train. We are sorry for the inconvenience caused”. One wonders what would happen if TFL had to pay everyone £2 for the inconvenience each time. It should be possible in today’s modern world. We could all just tap the oysters at the offending station as they could be switched on to give back a few quid!
LOL I digress!
My point being that I felt that providing some compensation in this case was appropriate. Yes it may have been a “one off” but it was me who felt the (cold) effects of this “one off”. If it is not going to happen again, then compensation to me should be generously given and the company will not have to worry about other customers asking for compensation all the time, because this was a “one off” right?
That is the way I felt anyway. I explained my reasons and like a reasonable man Nigel listened and was understanding. He later e-mailed to give a final apology and said that although they wouldn’t give cash, they would give some vouchers. At first he offered M+S but as I don’t shop there I asked if he wouldn’t mind and Amazon gift certificate instead. He kindly agreed.
I want to be clear. At NO TIME did Nigel ask me to write this positive review in order to receive the certificate. I know some of you could be thinking that at this point and so that is why I mention it. I know I would be thinking that. So, to be clear, the Amazon certificate of £20 was agreed BEFORE I let Nigel know I would be happy to write a follow up positive review on my experiences from the complaint onwards.
Thank you again Nigel for your understanding. I have not been permanently put off Life Residential as Nigel could see my logic and responded appropriately for my time and inconvenience. I can get a good DVD with the money. I may even come back one day and use their services. I have found a place now, so cannot this time. But I feel that also says something that they gave this. It is easy to give to a potential customer where you get the business, but he knew I had already had found somewhere – so that says a lot. Thanks again.
This matter is now resolved./&display=popup&link=http://www.allagents.co.uk/review/18940/&redirect_uri=http://www.allagents.co.uk/review/18940/ "Share on your Facebook Wall"){kind=logo}
 and tried to charge me for ordinary wear and tear in addition to damage, changes that were made by previous tenants. I was without heating in most of the flat for almost two weeks during the severe weather last winter and they refused to treat it as an emergency because the heater in the bedroom was not working. The property manaer whom I dealt with was their fromer receptionist who was clearly inexperienced and had received any training. She was rude, defensive and unprofessional and clearly did not care if the tenants froze to death. I was only given one set of keys although I needed two. I had to pay them £40 for an extra fob key to the building which they refused to reimburse me for when I moved out. It is clear that Life Residential do everything on the cheap and then try to make the tenant pay at the end of the day./&display=popup&link=http://www.allagents.co.uk/review/13715/&redirect_uri=http://www.allagents.co.uk/review/13715/ "Share on your Facebook Wall"){kind=logo}
