Leaders
based on 83 ratings. This website contains 82 user reviews of Leaders.
Agent Information
Leaders
Bigger thinking, local service - 100% dedicated to Letting and Property Management.
Leaders has grown into one of the largest specialist agents in the UK and is expanding fast! The experience we have is invaluable whether you are thinking of letting a property for the first time, looking to invest or are simply looking for somewhere to rent.
Leaders is an Investor In People, and has one of the highest number of ARLA (Association of Residential Letting Agents) qualified staff of any specialist agent in the UK
We make every effort to match your requirement, whether you are looking for a two bedroom flat, a short term executive let or a five bedroom house in the country. We offer all the benefits and security of one of the largest specialist letting agencies in the UK, with the personal service you'd expect from individual branches with fully trained managers and staff who are keen to take responsibility of all aspects of the letting process
We are not an estate agency with a letting business 'on the side'. We remain totally focused on offering the best service at the most competitive price. Perhaps that's why we often have more landlords and more property to let than any other letting agents in any one branch location.
Offices / Branches
- - 45 Baker Street, Weybridge,
- - 49 Fife Road, Kingston upon Thames,
- Bognor Regis - 61 High Street, West Sussex
- Bournemouth - 154A High Street, Poole,
- Bournemouth - 4 Hinton Road, Hampshire
- Brighton - 2 Connaught Buildings Chapel Road, West Sussex
- Bromley - 20-21 Church Road, Kent
- Croydon - 5/7 Selsdon Road South Croydon, Greater London
- Dorking - 280 High Street, Dorking,
- Gosport - 124 High Street, Hampshire
- Guildford - 114 Victoria Road, Aldershot,
- Hemel Hempstead - 5 Crendon Street, High Wycombe,
- Horsham - 18a Market Square, Surrey
- Littlehampton - 86 High Street, West Sussex
- London - 17 Lewis Grove, Lewisham,
- London - 9-13 The Facade Devonshire Road, Forest Hill,
- Portsmouth - 132-134 London Road North End, Hampshire
- Portsmouth - 45 Osborne Road Southsea, Hampshire
- Portsmouth - 49 London Road, Waterlooville,
- Portsmouth - 7 Westquay House 20 West Street, Fareham,
- Portsmouth - 14 North Cross Street, Gosport,
- Reading - 81 High Street, Bracknell,
- Redhill - 47 Station Road, Burgess Hill,
- Redhill - 18 Market Square, West Sussex
- Redhill - 4 Bell Street, Reigate,
- Reigate - 4 Bell Street, Surrey
- Southampton - 12 High Street, Eastleigh,
- Southampton - 13 London Road, Hampshire
- Southampton - 13 London Road, Ab Kettleby,
- Southampton - 178 Bridge Road Sarisbury Green, Hampshire
- Southampton - 178 Bridge Road, Sarisbury Green,
- Southampton - Exchange Square27 Jewry Street, Winchester,
- Southampton - 96 Market Street, Eastleigh,
- St. Albans - 50 London Road, Hertfordshire
- Surbiton - 19-21 Claremont Road, Surrey
- Sutton - 2-4 Mulgrave Road, Surrey
- Walton On Thames - 46 High Street, Walton on Thames,
- Worthing - Columbia House Columbia Drive, West Sussex
- View All Branches
- Update Agent details
Leaders has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Leaders, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 3)
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1
person found
this helpful.
by 'Southampton' 14/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
At the end of my tenancy period the agent attempted to withhold about one third of my deposit, purportedly acting on their client's (the landlord's) advice, to cover costs incurred by the landlord due to the relatively "grubby" state in which the property was allegedly left in. Following weeks of unsuccessful negotiations, I took the matter to the dispute service.
It turned out that the agent was NOT acting following their client's instructions: the landlord was made aware of the dispute ONLY when he was contacted by the dispute service - it was not true that he had instructed... (read more)
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4
people found
this helpful.
by 'Horshamite' 5/4/2012
- Branch:
- 18a Market Square
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We are not having a great time with Leaders. First of all our property was immaculate when we moved in, therefore the inventory states that it is immaculate. From the first week we started to notice damp and mould appearing in the bathroom. This swiftly became large patches of black mould. Despite it being winter we started to leave windows and doors open and the fan on constantly, but this had no effect.
We have told Leaders that there is mould and that we need a stronger extraction fan, and their inspection report has confirmed this, but despite this we've been given the message to... (read more)
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3
people found
this helpful.
by 'rajkr' 3/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We are having a very bad experience with Leaders - especially with property management wing. The response to queries is very poor and we have to follow-up a million times to get a response. We are being charged an unreasonable checkout fees and additional rent for no reason. Very bad experience overall, will never recommend to anyone.
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8
people found
this helpful.
by 'Appauled' 29/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
DO NOT GO NEAR LEADERS! We moved in to a property last year and our inventory mentioned mould and mildew but nothing had been done to rectify it. The property suffered with a severe damp problem which we kept reporting. Leaders couldn't really be bothered and nor could the landlady. We got so fed up that I phoned Leaders to enquire what our notice period was and was told a month. A couple of weeks later we were served with the landlady's notice asking us to vacate the property. Bit of a coincidence! If we give notice she only has a month to find new tenants, but if she gives us notice then... (read more)
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8
people found
this helpful.
by 'Not Impressed' 16/3/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Absolutely rubbish customer service. I enquired about a couple of properties. They answered my initial email, but totally ignored subsequent ones, and phone calls, which I think is very rude. I would never look at another property they market and have since found another lovely property with another agent. They are very unprofessional. Don't bother wasting your time with this agent.
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12
people found
this helpful.
by 'Kayleigh' 15/3/2012
- Branch:
- 178 Bridge Road Sarisbury Green
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am so happy I am not the only one that has experienced leaders to such a bad level!!!!! I absolutely hate them! They kept on taking more and more money from our deposit, so in the end I just told them to stick it I wanted out!!! The next day they put the rest of our deposit into my account withno response from them which wasnt worth bothering about! We moved into a one bed house and it was really dirty when we moved in so we requested for it to be cleaned, but as we had a dog they didn't get it cleaned so whenwe came to move out we then Had to pay! This should have been done before... (read more)
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9
people found
this helpful.
by 'namdep' 24/2/2012
- Branch:
- 5/7 Selsdon Road South Croydon
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
We are overseas landlords and let throu Leaders (never again!) They failed to identify arrears on the property which they should do within 6 days. We noticed that the amount being collected was less than the rent agreed and flagged this up....they had no idea what was going on. They made the error of mis-allocating the desposit to the rent acct so it looked like the tenant was in credit for over two months when in fact NO rent had come in, this was right at the start of the tenancy. They had still been charging us the full commission thou, even when NO rent has been coming in.
We sent a complaint letter whcih was never acknowledged and have just re-sent it...in effect we have been paying for a tenant to live in our house and an agent who can't even do basic accounting....NEVER USE!!!
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4
people found
this helpful.
by 'A Shomalzadeh' 26/1/2012
- Branch:
- Exchange Square27 Jewry Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I can substantiate my rating with my personal experience because I have been dealing with Leaders in Winchester since 2006. I have also been a tenant from time to time and my daughters are also tenants so I have a very thorough understand of the accommodation world from different perspectives including costs. Agents such as Leaders have a very difficult task of managing and pleasing both the Landlords and the Tenants and this task can be a lot more difficult than we think due to various personalities, legislation, requirements and associated costs. We all have a stake in our community and our society at large irrespective of whether we are tenants, landlord, company owners, employees etc so any means of expressing our opinions is the only way of improving the standard our lives. However in order for our opinions to have maximum effect they need to be informed comments which requires us to educate ourselves with all the relevant factors.
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15
people found
this helpful.
by 'Tony' 21/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
they have told us that the landlord wants the property back at the end of our tenancy to sell or move back into, only to find they are advertising it on the leaders website for £50 more than we pay, (we have already had an increase of £25 this year). Before we found out it was being re let, I rang to ask for an extension of a few weeks on the move date as we cant move into the other property we found until then.....This was declined as "the Landlord requires the property back on that exact date". We have been here 3 years and Leaders clearly feel the time is now right to charge another mug all the extortionate fees to move into the house.
Be warned....Thanks Leaders, Merry Xmas, you have affectively made a family homeless, we have had no disputes, our inspections have come back excellent, no reason other than greed to do this.Was this review helpful? Yes
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11
people found
this helpful.
by 'Disguntled Max' 29/9/2011
- Branch:
- 13 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Wish i read a review of them before i went in. Absolutely awful, expensive, staffed by idiots and about as understanding as a brick wall. Lets not kid ourselves most agencies are bad, but this place not only takes the biscuit, it takes the whole bloody pack. AVOID AT ALL COSTS, which i'm telling you now are steep. One example is how they tried to charged an extra admin fee for something they couldnt actually explain to me over the phone what it was for, after alot of bad noise they said they'd drop it, only for a different admin fee for something else to suddenly appear on the day i went to... (read more)
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8
people found
this helpful.
by 'not pleased' 9/9/2011
- Branch:
- 13 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The experience i had with leaders, was the first dealing with renting through an agency and to be honest the only good thing to come out of this is that i will be very very careful with any agency i ever use in the future.
when we told them we were leaving them just seemed to lose all interest and told us that we owed them money and they would not be releasing any of our money until we agreed in righting to pay. i am still fighting to get my money back and now they have said that the first quote has now gone up by almost a hundred pounds and we must pay this and agree in writing before they... (read more)Was this review helpful? Yes
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7
people found
this helpful.
by 'disgruntled' 7/9/2011
- Branch:
- 13 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If I could give them a 0 out of 5 I would have!! Came to moving out and they decided we owed money for all sorts, one being getting it professionally cleaned (even though it was dirty as hell when we moved in) every time we rang the amount kept going up to the point of them deciding they were with holding the whole deposit until we agreed to their demands! They then proceeded to hang up on us and refused to speak anymore! Having to go to a solicitor to try and get our money back! PLEASE AVOID THIS LETTING AGENT AT ALL COSTS!!
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7
people found
this helpful.
by 'A horror experience' 6/8/2011
- Branch:
- Exchange Square27 Jewry Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Stay away from Leaders!! They are very, very unprofessional, It was a horrible nightmare to live in an apartment managed by Leaders. After signing the Tenancy Agreement, the quality of customer service was below all standards and the quality of property management was really, really low. Finally, they try to charge extra fees and double fees. How anyone can trust to them - not a Tenant nor a Landlord
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5
people found
this helpful.
by 'Jason' 1/8/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I walked in with an enquiry about letting a flat, they charge 125 a tenant to run a reference and credit check, with no chance of a refund if you don't end up getting the flat. This is a total rip-off!! Avoid!
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5
people found
this helpful.
by 'Nikki' 15/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have to say, I have been nothing but shocked and appalled by the service Leaders provide. Above all their other sins, THEY OVERCHARGE FOR EVERYTHING. And not just overcharging either. They even try and charge you for "services" which are completely insane. For example, they tried to charge my partner and I 25 pounds each for speaking to our new agent on the phone and confirming that we pay our rent on time. Ludicrous.
My first experience with them was when I was living as a student and asked to be added to a contract on a house where my partner and friends were living. The... (read more)
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5
people found
this helpful.
by 'Tracey' 10/7/2011
- Branch:
- 132-134 London Road North End
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I moved into an apartment i rented from Leaders! Unfortunately the house is Heavily mice infested! (they come out from the fireplace). I complained to leaders, all they cld do was send someone to set up 2 mice trap which never caught an ant talkless of a mice. I spent at least £20 every month buying mice Glue traps! I have kept on complaining to them they do not bother!!!!!
Leaders keep sending letters of contractors to do work orders which are NEVER carried out for other repairs in the house! I have given my end of tenancy notice and this same apartment has been put up of the Market... (read more)
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5
people found
this helpful.
by 'Ali' 7/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Hi
Further to my last review, i just want to let you know that we have been left homeless now and there is no compensaiton for help from Leaders. They are not willing to give us our money back. I would request all to come forward who are affected by Leaders cheating them on Hazelwick mil lane flats RH10 1SU. I am planning to take them to the court. It would be nice every one come forward.
Regards
AliWas this review helpful? Yes
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5
people found
this helpful.
by 'Ali' 5/7/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Please dont use Leaders they are bunch of unprofessionals. Letting agent showed us the property and we paid admin fee to confirm that we are moving in on 9th July and just 4 days before the agent called us to say that there is no electric and gas as it is new constructions. The work is being carried out. He basically cheated initially and didnt mention anything like this. Also we have already given notice to our existin Landlord as Leaders agent confirmed that refrences have come back fine. So we are left in the middle without confirmation that when we would be moving in. Strongly recommend that you should use them.
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6
people found
this helpful.
by 'John' 7/6/2011
- Branch:
- 7 Westquay House 20 West Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They don’t get the nick name bleaders for nothing!
We viewed the property and noticed a few things needed sorting, 2 weeks later we move in and nothings been done. A few weeks later they come out and repair some of the issues but not the major mould problem throughout the house. We complained about this to Leaders and the council so the landlord evicted us instead of fixing the problem! We then hire a cleaning company to clean everything (even though it was dirty when we moved in, that was one of the issues we had) and now they are trying to charge us an unspecified amount to clean and to replace stuff that wasn’t there in the first place? We wrote letters telling them for example there was no washing line and no door on the front room but they say they didn't receive it! Now we have to fight to get our money back. We do however have a video recording of the house when we moved in so will fight to get every penny back.
Leaders were very kind and professional to us when signing the contract and are the complete opposite when leaving.
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6
people found
this helpful.
by 'the one' 13/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible service have been waiting for a cooker for 8 weeks since moving in and no shower to date. Staff are rude. They don't have a complaints department because it would bankrupt the company.
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5
people found
this helpful.
by 'bobbyv' 20/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this company! Everything was fine during my tenancy but the check out was where the problems started! During my time in the flat the reports had always been glowing regarding how the property was looked after. When leaving the property I ensured the flat was deep cleaned, carpets cleaned the works! The flat was much cleaner than when I moved in.
Yet they managed to come back and say I needed to pay
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5
people found
this helpful.
by 'Edward' 21/11/2010
- Branch:
- 47 Station Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never cared for us as customers. When we left the property they took 280 out of our deposit without considering our points of view. The inventory made in the beginning of the contract vs. the one made at the end was completely different. The last one was just too harsh and strict and they claimed we painted the walls.... we never did that. Also, they just charged 40 for confirming we would renew contracts every 6 months, what a waste of money and time. The women who work at leaders seem to be just so unprepared and not having any education at all, they just push papers and ask for your money. Stay away from leaders!! they are really really unprofessional.
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5
people found
this helpful.
by 'Landlord' 18/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Hopeless. Unprofessional. Have no idea about the law, inventories etc. The inventory produced was a nightmare and wrong.
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5
people found
this helpful.
by 'very angry tenant' 23/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would advise people not to use Leaders as you will not get your deposit returned. Me and my housemates are still fighting for our deposit despite leaving the house in exactly the same condition as it was when we moved in. The 'property managers' are rude, evasive and delibrartely unhelpful. If you want your money back use anyone but them!
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1
person found
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by 'Roisin' 12/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Well what a complete contrast between two branches of the same company. I first rented through Leaders Redhill and thought their service was excellent, very friendly and efficient.
When the time came to move out of my flat it was completely different story. They became un co operative, aggressive and would not return my calls. After leaving a clean property they charged me two thirds of my deposit because i didnt have reciepts for professional cleaning of the property.
Prior to this i had already rented another property from Leaders Crawley as i had no reason not to. So after the... (read more)
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3
people found
this helpful.
by 'laura' 10/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Leaders have been ineffective in dealing with faulty appliances roof leaks etc all year. Charges for their contract and service are high, seemingly hundreds of pounds. At the time of moving out they have tried to hang onto much of the deposit due to damage such as mildew to the shower sealant there when we arrived. It has only been the threat of the estate agent ombudsmen which has resulted in two thirds our deposit being returned, we are still having to fight for the rest.
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4
people found
this helpful.
by 'Don't even go there if you have sense' 2/10/2010
- Services:
- Surveys
- Experience:
- Would you use the agent again? No
My son & his girlfriend placed all their trust in the staff at the Kingston office only to be laughed at literally when they fell on hard times. Many many ex-tenants have all stated that the return of the deposit is nothing short of wishful thinking . So part with your cash at your own mercy.
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4
people found
this helpful.
by 'bab' 30/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would never ever use Leaders again. I am a recent graduate from the University of Southampton and me and my 4 other house mates have had a terrible time dealing with Leaders since leaving the property in August this year. We have had to fight to get our deposit back despite having to put up with a very poor house which had severe heating issues, was dirty to begin with and had no working shower for 2 weeks. We are currently still in the process of getting our money back, and due to the hassle have agreed to take less of our deposits than we put in, despite being perfect tenants. Our property manager is consistently difficult to get hold of, never calls back when promised and has overall been very unhelpful and in some instances very rude. Please listen to this review. Do not use Leaders.
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4
people found
this helpful.
by 'angry-TENANT' 9/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Following my recent departure from my rented property let to me by leaders, i will never ever recommend this company to anyone. For example:
They knowingly let this property to me with an illegal stair case breaking all health and safety rules, two months before my tenancy was finished they inspected the property and stated that the garden shed was falling apart and was unsafe to enter. They also regularly entered my house with a key without informing me, once whilst I was ill in bed.
When i first moved in they left me without any hot water or heating for 3 days, the gas fitter said I... (read more)
Was this review helpful? Yes
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by 'Arran' 1/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very pleased with how Leaders have dealt with the flat I'm renting through them. The flat above us decided it was a good idea to leave the water running in their kitchen sink when they were out. We had water pouring through our light fittings. Leaders dealt with the problem very swiftly getting access to the flat above turning off the water to stop further damage. Our flat was decorated very quickly with no hassle to us. Well done!!!!
Was this review helpful? Yes
 advice, to cover costs incurred by the landlord due to the relatively "grubby" state in which the property was allegedly left in. Following weeks of unsuccessful negotiations, I took the matter to the dispute service.
It turned out that the agent was NOT acting following their client's instructions: the landlord was made aware of the dispute ONLY when he was contacted by the dispute service - it was not true that he had instructed them to withhold about one third of my deposit which inevitably means that the agent was acting behind his back!. Indeed he called me to apologise for the situation and was adamant that I should get my deposit back and intervened personally to ensure this happened in a timely manner!
I am appalled and shocked by Leader's behaviour - but really I shouldn't have expected anything better from an agent that treats customers in such an arrogant and patronizing manner. Had there been a prize for dishonest behaviour they would be likely contenders./&display=popup&link=http://www.allagents.co.uk/review/23244/&redirect_uri=http://www.allagents.co.uk/review/23244/ "Share on your Facebook Wall"){kind=logo}
.
We find that it takes them weeks to get back to us after we query something or to hear back about maintenance that is needed, and when we speak to them they tend to be quite rude on the telephone.
It's a huge shame because we really love the house and we really wouldn't even think of moving if it wasn't for the unco-operative agency. I'm terrified having read these comments that I'm not going to get my deposit back - I really can't afford to lose that money and I'm upset that we are looking after the property as best we can but that the agency don't respond quick enough to fix issues./&display=popup&link=http://www.allagents.co.uk/review/22654/&redirect_uri=http://www.allagents.co.uk/review/22654/ "Share on your Facebook Wall"){kind=logo}
 They failed to identify arrears on the property which they should do within 6 days. We noticed that the amount being collected was less than the rent agreed and flagged this up....they had no idea what was going on. They made the error of mis-allocating the desposit to the rent acct so it looked like the tenant was in credit for over two months when in fact NO rent had come in, this was right at the start of the tenancy. They had still been charging us the full commission thou, even when NO rent has been coming in.
We sent a complaint letter whcih was never acknowledged and have just re-sent it...in effect we have been paying for a tenant to live in our house and an agent who can't even do basic accounting....NEVER USE!!!/&display=popup&link=http://www.allagents.co.uk/review/19632/&redirect_uri=http://www.allagents.co.uk/review/19632/ "Share on your Facebook Wall"){kind=logo}
. Before we found out it was being re let, I rang to ask for an extension of a few weeks on the move date as we cant move into the other property we found until then.....This was declined as "the Landlord requires the property back on that exact date". We have been here 3 years and Leaders clearly feel the time is now right to charge another mug all the extortionate fees to move into the house.
Be warned....Thanks Leaders, Merry Xmas, you have affectively made a family homeless, we have had no disputes, our inspections have come back excellent, no reason other than greed to do this.
[[EDIT ORIGINAL END]]
they have told us that the landlord wants the property back at the end of our tenancy to sell or move back into, only to find they are advertising it on the leaders website for £50 more than we pay, (we have already had an increase of £25 this year). Before we found out it was being re let, I rang to ask for an extension of a few weeks on the move date as we cant move into the other property we found until then.....This was declined as "the Landlord requires the property back on that exact date". We have been here 3 years and Leaders clearly feel the time is now right to charge another mug all the extortionate fees to move into the house.
Be warned....Thanks Leaders, Merry Xmas, you have affectively made a family homeless, we have had no disputes, our inspections have come back excellent, no reason other than greed to do this./&display=popup&link=http://www.allagents.co.uk/review/16707/&redirect_uri=http://www.allagents.co.uk/review/16707/ "Share on your Facebook Wall"){kind=logo}
 every time we rang the amount kept going up to the point of them deciding they were with holding the whole deposit until we agreed to their demands! They then proceeded to hang up on us and refused to speak anymore! Having to go to a solicitor to try and get our money back! PLEASE AVOID THIS LETTING AGENT AT ALL COSTS!!/&display=popup&link=http://www.allagents.co.uk/review/12591/&redirect_uri=http://www.allagents.co.uk/review/12591/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I have to say, I have been nothing but shocked and appalled by the service Leaders provide. Above all their other sins, THEY OVERCHARGE FOR EVERYTHING. And not just overcharging either. They even try and charge you for "services" which are completely insane. For example, they tried to charge my partner and I 25 pounds each for speaking to our new agent on the phone and confirming that we pay our rent on time. Ludicrous.
My first experience with them was when I was living as a student and asked to be added to a contract on a house where my partner and friends were living. The landlady was very happy for this to all go ahead and of course we expected a fee for alteration of the contract and obtaining my references. however, we did not expect 800 pounds for this. Leaders' justification for this was that the referencing company would charge us 6 times the referencing amount because there were 6 of us living in the property. And yet they already had everyone else's references...so this was 800 pounds that they wanted me only to pay for my own reference. The contract alteration was extra. Oh and the Leaders admin charge. We of course refused and went direct to the landlady who told them off and signed a waver form. But I truly feel sorry for people in this situation who may not have such an understanding landlord.
On top of trying to swindle you, they are rude, slow and unfriendly. I would not only never recommend Leaders, but would warn anyone who isn't a celebrity with a celebrity's pay packet to NEVER use them. Leaders also masquerade as "Darwoods", who I expect behave in an identical fashion. BEWARE. There are much more honest agents out there who deserve your business and will work fairly for the amount they charge. We are now with Martin &Co. and couldn't be happier!!! They are wonderful, honest people with an excellent work ethic and moral code./&display=popup&link=http://www.allagents.co.uk/review/11192/&redirect_uri=http://www.allagents.co.uk/review/11192/ "Share on your Facebook Wall"){kind=logo}
. I complained to leaders, all they cld do was send someone to set up 2 mice trap which never caught an ant talkless of a mice. I spent at least £20 every month buying mice Glue traps! I have kept on complaining to them they do not bother!!!!!
Leaders keep sending letters of contractors to do work orders which are NEVER carried out for other repairs in the house! I have given my end of tenancy notice and this same apartment has been put up of the Market for Rent IN THE SAME CONDITION. I pity the next tenant to move in
Anytime you see a to let sign from Leaders RUN AS FAST AS YOU CAN FROM IT. Leaders are not worth it, they are dodgy and would charge for everything! Leaders sent me a letter afterwards, to get reference from them i will pay £25, to move out of the apartment i will pay Move out fee of £47, I must use a Professional cleaner whos Name and address I must include on a form which was sent to me otherwise I will be Charged from my deposit! Now I m worried. . . .
Leaders are extremely DODGY!! Avoid
One star is too much..........there shd be option for zero star :( They are very friendly before moving in but are complete OPPOSITE after MOVING IN/&display=popup&link=http://www.allagents.co.uk/review/11073/&redirect_uri=http://www.allagents.co.uk/review/11073/ "Share on your Facebook Wall"){kind=logo}
 and now they are trying to charge us an unspecified amount to clean and to replace stuff that wasn’t there in the first place? We wrote letters telling them for example there was no washing line and no door on the front room but they say they didn't receive it! Now we have to fight to get our money back. We do however have a video recording of the house when we moved in so will fight to get every penny back.
Leaders were very kind and professional to us when signing the contract and are the complete opposite when leaving./&display=popup&link=http://www.allagents.co.uk/review/10433/&redirect_uri=http://www.allagents.co.uk/review/10433/ "Share on your Facebook Wall"){kind=logo}
 and like you to put things back where they were at the beginning of ur tenancy within reason (which is fair enough)
Redhill Branch AVOID AVOID AVOID!!!!!!
Crawley branch I would actually consider them in future./&display=popup&link=http://www.allagents.co.uk/review/6913/&redirect_uri=http://www.allagents.co.uk/review/6913/ "Share on your Facebook Wall"){kind=logo}
