Leaders Ltd
based on 46 ratings. This website contains 45 user reviews of Leaders Ltd.
Agent Information
Leaders Ltd
Leaders is one of the largest, most successful independent residential property letting specialists in the UK, with branches across Sussex, Hampshire and Surrey.
Offices / Branches
- Bournemouth - 154A High Street, Poole,
- Bournemouth - 4 Hinton Road, Hampshire
- Brighton - 2 Connaught Buildings Chapel Road, West Sussex
- Croydon - 5/7 Selsdon Road South Croydon, Greater London
- Guildford - 114 Victoria Road, Aldershot,
- Hemel Hempstead - 5 Crendon Street, High Wycombe,
- Horsham - 18a Market Square, Surrey
- Portsmouth - 45 Osborne Road Southsea, Hampshire
- Portsmouth - 7 Westquay House 20 West Street, Fareham,
- Portsmouth - 49 London Road, Waterlooville,
- Portsmouth - 132-134 London Road North End, Hampshire
- Portsmouth - 14 North Cross Street, Gosport,
- Reading - 81 High Street, Bracknell,
- Redhill - 47 Station Road, Burgess Hill,
- Redhill - 18 Market Square, West Sussex
- Redhill - 4 Bell Street, Reigate,
- Southampton - 13 London Road, Ab Kettleby,
- Southampton - 178 Bridge Road Sarisbury Green, Hampshire
- Southampton - Exchange Square27 Jewry Street, Winchester,
- Southampton - 96 Market Street, Eastleigh,
- Southampton - 12 High Street, Eastleigh,
- St. Albans - 50 London Road, Hertfordshire
- Sutton - 2-4 Mulgrave Road, Surrey
- Worthing - Columbia House Columbia Drive, West Sussex
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Leaders Ltd has not joined our 'transparent agent' scheme yet.
AllAgents recommend that consumers use an Agent that has signed up to our FREE 'Transparent Agent Scheme'. Transparent agent reviews are also subject to additional random verification checks by the allAgents Team. If you do choose to contact or use Leaders Ltd, please make them aware and ask them to get in touch with allAgents to clarify their position. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 2)
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by 'A Shomalzadeh' 26/1/2012
- Branch:
- Exchange Square27 Jewry Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I can substantiate my rating with my personal experience because I have been dealing with Leaders in Winchester since 2006. I have also been a tenant from time to time and my daughters are also tenants so I have a very thorough understand of the accommodation world from different perspectives including costs. Agents such as Leaders have a very difficult task of managing and pleasing both the Landlords and the Tenants and this task can be a lot more difficult than we think due to various personalities, legislation, requirements and associated costs. We all have a stake in our community and our society at large irrespective of whether we are tenants, landlord, company owners, employees etc so any means of expressing our opinions is the only way of improving the standard our lives. However in order for our opinions to have maximum effect they need to be informed comments which requires us to educate ourselves with all the relevant factors.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Tony' 21/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
they have told us that the landlord wants the property back at the end of our tenancy to sell or move back into, only to find they are advertising it on the leaders website for £50 more than we pay, (we have already had an increase of £25 this year). Before we found out it was being re let, I rang to ask for an extension of a few weeks on the move date as we cant move into the other property we found until then.....This was declined as "the Landlord requires the property back on that exact date". We have been here 3 years and Leaders clearly feel the time is now right to charge another mug all the extortionate fees to move into the house.
Be warned....Thanks Leaders, Merry Xmas, you have affectively made a family homeless, we have had no disputes, our inspections have come back excellent, no reason other than greed to do this.Was this review helpful? Yes
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2
people found
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by 'Disguntled Max' 29/9/2011
- Branch:
- 13 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Wish i read a review of them before i went in. Absolutely awful, expensive, staffed by idiots and about as understanding as a brick wall. Lets not kid ourselves most agencies are bad, but this place not only takes the biscuit, it takes the whole bloody pack. AVOID AT ALL COSTS, which i'm telling you now are steep. One example is how they tried to charged an extra admin fee for something they couldnt actually explain to me over the phone what it was for, after alot of bad noise they said they'd drop it, only for a different admin fee for something else to suddenly appear on the day i went to... (read more)
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1
person found
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by 'not pleased' 9/9/2011
- Branch:
- 13 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The experience i had with leaders, was the first dealing with renting through an agency and to be honest the only good thing to come out of this is that i will be very very careful with any agency i ever use in the future.
when we told them we were leaving them just seemed to lose all interest and told us that we owed them money and they would not be releasing any of our money until we agreed in righting to pay. i am still fighting to get my money back and now they have said that the first quote has now gone up by almost a hundred pounds and we must pay this and agree in writing before they... (read more)Was this review helpful? Yes
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by 'disgruntled' 7/9/2011
- Branch:
- 13 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If I could give them a 0 out of 5 I would have!! Came to moving out and they decided we owed money for all sorts, one being getting it professionally cleaned (even though it was dirty as hell when we moved in) every time we rang the amount kept going up to the point of them deciding they were with holding the whole deposit until we agreed to their demands! They then proceeded to hang up on us and refused to speak anymore! Having to go to a solicitor to try and get our money back! PLEASE AVOID THIS LETTING AGENT AT ALL COSTS!!
Was this review helpful? Yes
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by 'A horror experience' 6/8/2011
- Branch:
- Exchange Square27 Jewry Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Stay away from Leaders!! They are very, very unprofessional, It was a horrible nightmare to live in an apartment managed by Leaders. After signing the Tenancy Agreement, the quality of customer service was below all standards and the quality of property management was really, really low. Finally, they try to charge extra fees and double fees. How anyone can trust to them - not a Tenant nor a Landlord
Was this review helpful? Yes
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by 'Jason' 1/8/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I walked in with an enquiry about letting a flat, they charge 125 a tenant to run a reference and credit check, with no chance of a refund if you don't end up getting the flat. This is a total rip-off!! Avoid!
Was this review helpful? Yes
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by 'Nikki' 15/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have to say, I have been nothing but shocked and appalled by the service Leaders provide. Above all their other sins, THEY OVERCHARGE FOR EVERYTHING. And not just overcharging either. They even try and charge you for "services" which are completely insane. For example, they tried to charge my partner and I 25 pounds each for speaking to our new agent on the phone and confirming that we pay our rent on time. Ludicrous.
My first experience with them was when I was living as a student and asked to be added to a contract on a house where my partner and friends were living. The... (read more)
Was this review helpful? Yes
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by 'Tracey' 10/7/2011
- Branch:
- 132-134 London Road North End
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I moved into an apartment i rented from Leaders! Unfortunately the house is Heavily mice infested! (they come out from the fireplace). I complained to leaders, all they cld do was send someone to set up 2 mice trap which never caught an ant talkless of a mice. I spent at least £20 every month buying mice Glue traps! I have kept on complaining to them they do not bother!!!!!
Leaders keep sending letters of contractors to do work orders which are NEVER carried out for other repairs in the house! I have given my end of tenancy notice and this same apartment has been put up of the Market... (read more)
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1
person found
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by 'Ali' 7/7/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Hi
Further to my last review, i just want to let you know that we have been left homeless now and there is no compensaiton for help from Leaders. They are not willing to give us our money back. I would request all to come forward who are affected by Leaders cheating them on Hazelwick mil lane flats RH10 1SU. I am planning to take them to the court. It would be nice every one come forward.
Regards
AliWas this review helpful? Yes
. Before we found out it was being re let, I rang to ask for an extension of a few weeks on the move date as we cant move into the other property we found until then.....This was declined as "the Landlord requires the property back on that exact date". We have been here 3 years and Leaders clearly feel the time is now right to charge another mug all the extortionate fees to move into the house.
Be warned....Thanks Leaders, Merry Xmas, you have affectively made a family homeless, we have had no disputes, our inspections have come back excellent, no reason other than greed to do this.
[[EDIT ORIGINAL END]]
they have told us that the landlord wants the property back at the end of our tenancy to sell or move back into, only to find they are advertising it on the leaders website for £50 more than we pay, (we have already had an increase of £25 this year). Before we found out it was being re let, I rang to ask for an extension of a few weeks on the move date as we cant move into the other property we found until then.....This was declined as "the Landlord requires the property back on that exact date". We have been here 3 years and Leaders clearly feel the time is now right to charge another mug all the extortionate fees to move into the house.
Be warned....Thanks Leaders, Merry Xmas, you have affectively made a family homeless, we have had no disputes, our inspections have come back excellent, no reason other than greed to do this./&display=popup&link=http://www.allagents.co.uk/review/16707/&redirect_uri=http://www.allagents.co.uk/review/16707/ "Share on your Facebook Wall"){kind=logo}
 every time we rang the amount kept going up to the point of them deciding they were with holding the whole deposit until we agreed to their demands! They then proceeded to hang up on us and refused to speak anymore! Having to go to a solicitor to try and get our money back! PLEASE AVOID THIS LETTING AGENT AT ALL COSTS!!/&display=popup&link=http://www.allagents.co.uk/review/12591/&redirect_uri=http://www.allagents.co.uk/review/12591/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I have to say, I have been nothing but shocked and appalled by the service Leaders provide. Above all their other sins, THEY OVERCHARGE FOR EVERYTHING. And not just overcharging either. They even try and charge you for "services" which are completely insane. For example, they tried to charge my partner and I 25 pounds each for speaking to our new agent on the phone and confirming that we pay our rent on time. Ludicrous.
My first experience with them was when I was living as a student and asked to be added to a contract on a house where my partner and friends were living. The landlady was very happy for this to all go ahead and of course we expected a fee for alteration of the contract and obtaining my references. however, we did not expect 800 pounds for this. Leaders' justification for this was that the referencing company would charge us 6 times the referencing amount because there were 6 of us living in the property. And yet they already had everyone else's references...so this was 800 pounds that they wanted me only to pay for my own reference. The contract alteration was extra. Oh and the Leaders admin charge. We of course refused and went direct to the landlady who told them off and signed a waver form. But I truly feel sorry for people in this situation who may not have such an understanding landlord.
On top of trying to swindle you, they are rude, slow and unfriendly. I would not only never recommend Leaders, but would warn anyone who isn't a celebrity with a celebrity's pay packet to NEVER use them. Leaders also masquerade as "Darwoods", who I expect behave in an identical fashion. BEWARE. There are much more honest agents out there who deserve your business and will work fairly for the amount they charge. We are now with Martin &Co. and couldn't be happier!!! They are wonderful, honest people with an excellent work ethic and moral code./&display=popup&link=http://www.allagents.co.uk/review/11192/&redirect_uri=http://www.allagents.co.uk/review/11192/ "Share on your Facebook Wall"){kind=logo}
. I complained to leaders, all they cld do was send someone to set up 2 mice trap which never caught an ant talkless of a mice. I spent at least £20 every month buying mice Glue traps! I have kept on complaining to them they do not bother!!!!!
Leaders keep sending letters of contractors to do work orders which are NEVER carried out for other repairs in the house! I have given my end of tenancy notice and this same apartment has been put up of the Market for Rent IN THE SAME CONDITION. I pity the next tenant to move in
Anytime you see a to let sign from Leaders RUN AS FAST AS YOU CAN FROM IT. Leaders are not worth it, they are dodgy and would charge for everything! Leaders sent me a letter afterwards, to get reference from them i will pay £25, to move out of the apartment i will pay Move out fee of £47, I must use a Professional cleaner whos Name and address I must include on a form which was sent to me otherwise I will be Charged from my deposit! Now I m worried. . . .
Leaders are extremely DODGY!! Avoid
One star is too much..........there shd be option for zero star :( They are very friendly before moving in but are complete OPPOSITE after MOVING IN/&display=popup&link=http://www.allagents.co.uk/review/11073/&redirect_uri=http://www.allagents.co.uk/review/11073/ "Share on your Facebook Wall"){kind=logo}
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by 'Ali' 5/7/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Please dont use Leaders they are bunch of unprofessionals. Letting agent showed us the property and we paid admin fee to confirm that we are moving in on 9th July and just 4 days before the agent called us to say that there is no electric and gas as it is new constructions. The work is being carried out. He basically cheated initially and didnt mention anything like this. Also we have already given notice to our existin Landlord as Leaders agent confirmed that refrences have come back fine. So we are left in the middle without confirmation that when we would be moving in. Strongly recommend that you should use them.
Was this review helpful? Yes
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by 'John' 7/6/2011
- Branch:
- 7 Westquay House 20 West Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They don’t get the nick name bleaders for nothing!
We viewed the property and noticed a few things needed sorting, 2 weeks later we move in and nothings been done. A few weeks later they come out and repair some of the issues but not the major mould problem throughout the house. We complained about this to Leaders and the council so the landlord evicted us instead of fixing the problem! We then hire a cleaning company to clean everything (even though it was dirty when we moved in, that was one of the issues we had) and now they are trying to charge us an unspecified amount to clean and to replace stuff that wasn’t there in the first place? We wrote letters telling them for example there was no washing line and no door on the front room but they say they didn't receive it! Now we have to fight to get our money back. We do however have a video recording of the house when we moved in so will fight to get every penny back.
Leaders were very kind and professional to us when signing the contract and are the complete opposite when leaving.
Was this review helpful? Yes
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by 'the one' 13/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible service have been waiting for a cooker for 8 weeks since moving in and no shower to date. Staff are rude. They don't have a complaints department because it would bankrupt the company.
Was this review helpful? Yes
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by 'bobbyv' 20/12/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use this company! Everything was fine during my tenancy but the check out was where the problems started! During my time in the flat the reports had always been glowing regarding how the property was looked after. When leaving the property I ensured the flat was deep cleaned, carpets cleaned the works! The flat was much cleaner than when I moved in.
Yet they managed to come back and say I needed to pay
Was this review helpful? Yes
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by 'Edward' 21/11/2010
- Branch:
- 47 Station Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never cared for us as customers. When we left the property they took 280 out of our deposit without considering our points of view. The inventory made in the beginning of the contract vs. the one made at the end was completely different. The last one was just too harsh and strict and they claimed we painted the walls.... we never did that. Also, they just charged 40 for confirming we would renew contracts every 6 months, what a waste of money and time. The women who work at leaders seem to be just so unprepared and not having any education at all, they just push papers and ask for your money. Stay away from leaders!! they are really really unprofessional.
Was this review helpful? Yes
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by 'Landlord' 18/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Hopeless. Unprofessional. Have no idea about the law, inventories etc. The inventory produced was a nightmare and wrong.
Was this review helpful? Yes
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by 'very angry tenant' 23/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would advise people not to use Leaders as you will not get your deposit returned. Me and my housemates are still fighting for our deposit despite leaving the house in exactly the same condition as it was when we moved in. The 'property managers' are rude, evasive and delibrartely unhelpful. If you want your money back use anyone but them!
Was this review helpful? Yes
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by 'Roisin' 12/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Well what a complete contrast between two branches of the same company. I first rented through Leaders Redhill and thought their service was excellent, very friendly and efficient.
When the time came to move out of my flat it was completely different story. They became un co operative, aggressive and would not return my calls. After leaving a clean property they charged me two thirds of my deposit because i didnt have reciepts for professional cleaning of the property.
Prior to this i had already rented another property from Leaders Crawley as i had no reason not to. So after the... (read more)
Was this review helpful? Yes
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by 'laura' 10/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Leaders have been ineffective in dealing with faulty appliances roof leaks etc all year. Charges for their contract and service are high, seemingly hundreds of pounds. At the time of moving out they have tried to hang onto much of the deposit due to damage such as mildew to the shower sealant there when we arrived. It has only been the threat of the estate agent ombudsmen which has resulted in two thirds our deposit being returned, we are still having to fight for the rest.
Was this review helpful? Yes
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by 'Don't even go there if you have sense' 2/10/2010
- Services:
- Surveys
- Experience:
- Would you use the agent again? No
My son & his girlfriend placed all their trust in the staff at the Kingston office only to be laughed at literally when they fell on hard times. Many many ex-tenants have all stated that the return of the deposit is nothing short of wishful thinking . So part with your cash at your own mercy.
Was this review helpful? Yes
 and now they are trying to charge us an unspecified amount to clean and to replace stuff that wasn’t there in the first place? We wrote letters telling them for example there was no washing line and no door on the front room but they say they didn't receive it! Now we have to fight to get our money back. We do however have a video recording of the house when we moved in so will fight to get every penny back.
Leaders were very kind and professional to us when signing the contract and are the complete opposite when leaving./&display=popup&link=http://www.allagents.co.uk/review/10433/&redirect_uri=http://www.allagents.co.uk/review/10433/ "Share on your Facebook Wall"){kind=logo}
 and like you to put things back where they were at the beginning of ur tenancy within reason (which is fair enough)
Redhill Branch AVOID AVOID AVOID!!!!!!
Crawley branch I would actually consider them in future./&display=popup&link=http://www.allagents.co.uk/review/6913/&redirect_uri=http://www.allagents.co.uk/review/6913/ "Share on your Facebook Wall"){kind=logo}
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by 'bab' 30/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would never ever use Leaders again. I am a recent graduate from the University of Southampton and me and my 4 other house mates have had a terrible time dealing with Leaders since leaving the property in August this year. We have had to fight to get our deposit back despite having to put up with a very poor house which had severe heating issues, was dirty to begin with and had no working shower for 2 weeks. We are currently still in the process of getting our money back, and due to the hassle have agreed to take less of our deposits than we put in, despite being perfect tenants. Our property manager is consistently difficult to get hold of, never calls back when promised and has overall been very unhelpful and in some instances very rude. Please listen to this review. Do not use Leaders.
Was this review helpful? Yes
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by 'angry-TENANT' 9/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Following my recent departure from my rented property let to me by leaders, i will never ever recommend this company to anyone. For example:
They knowingly let this property to me with an illegal stair case breaking all health and safety rules, two months before my tenancy was finished they inspected the property and stated that the garden shed was falling apart and was unsafe to enter. They also regularly entered my house with a key without informing me, once whilst I was ill in bed.
When i first moved in they left me without any hot water or heating for 3 days, the gas fitter said I... (read more)
Was this review helpful? Yes
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by 'Arran' 1/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very pleased with how Leaders have dealt with the flat I'm renting through them. The flat above us decided it was a good idea to leave the water running in their kitchen sink when they were out. We had water pouring through our light fittings. Leaders dealt with the problem very swiftly getting access to the flat above turning off the water to stop further damage. Our flat was decorated very quickly with no hassle to us. Well done!!!!
Was this review helpful? Yes
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by 'mijo62' 18/8/2010
- Branch:
- 114 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never again!
Was this review helpful? Yes
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by 'Mocha' 6/8/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Never never never use them!!! They will suck every penny out of you!!! Extremely rude!! If you want to throw you money away go ahead. Remember there are other agencies with the same property on their books!
Was this review helpful? Yes
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by 'Ihateleaders' 12/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never again. They will charge you to breathe the air in the property soon.
Was this review helpful? Yes
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by 'roller 72' 25/6/2010
- Branch:
- 2-4 Mulgrave Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I have never in my life encountered estate agents who were as rude as they are. I was spoken down to, was told to shut up and was also told to find another estate agent to work with. Honestly, do yourself a favour and do not work with Leaders in Brighton on New Road, you will regret it, I promise.
Was this review helpful? Yes
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by 'Daza1010' 17/6/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The worst service and worst run office I have ever been involved with! The failed to do our check out of Tenants on the agreed date, and did not chase this up (despite us chasing them) for 6 days later only to find out the check out had not been done! Flash forward and opps... they also did not get the Tenants forwarding address and opps... they advised us we could start to repair the property as the Tenants had trashed it! prior to the Check Out being done. We are now in a dispute with the Tenants (e-mail only as heaven forbid Leaders could manage to get an address for them), and the Tenants are disputing everything for which we don't have full supporting documentation and photo's on the Check Out as this was not done as agrranged and agreed! So, the office manager blamed someone who is no longer with the business, then ignored our requests for a How to Complain Process. We are out of pocket over
Was this review helpful? Yes
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by 'unhappycustomer' 3/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am disputing the tenancy deposit being held back. I cleaned the house and had the carpets professionally cleaned, I pride myself on my cleaning which I can guarantee is better than most. OH and they let landlords into the property to do a wrongful pre checkout! Without your permission. Holding back stupid amounts for stupid purposes! Avoid avoid avoid not only are the unprofessional they are rude and uneducated.
Their correspondance is always late, incorrect and circumstancial. I was accused of smoking in the property! I don't smoke! I would never use Leaders again and I urge people never to use them unless you would like to have daylight robbery performed on you.
Was this review helpful? Yes
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by 'PeevedSouthampton' 17/2/2010
- Branch:
- Exchange Square27 Jewry Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'PeevedSouthampton' rated Leaders Ltd but did not write a review.
 for 6 days later only to find out the check out had not been done! Flash forward and opps... they also did not get the Tenants forwarding address and opps... they advised us we could start to repair the property as the Tenants had trashed it! prior to the Check Out being done. We are now in a dispute with the Tenants (e-mail only as heaven forbid Leaders could manage to get an address for them), and the Tenants are disputing everything for which we don't have full supporting documentation and photo's on the Check Out as this was not done as agrranged and agreed! So, the office manager blamed someone who is no longer with the business, then ignored our requests for a How to Complain Process. We are out of pocket over /&display=popup&link=http://www.allagents.co.uk/review/5419/&redirect_uri=http://www.allagents.co.uk/review/5419/ "Share on your Facebook Wall"){kind=logo}
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by 'Biffer' 10/2/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I would never use Leaders again. They are the most avaricious money grabbing and expensive bunch I have ever had the misfortune to encounter. They take 6 months commission from the first months rent, plus all their other charges which are duplicated to the tenant as well.
Tenants are encouraged to pay rent early so its in the bank on time, do you think I got it on time? No chance! I have been misled by their staff about rent and deposit arrangements. There is supposedly a discount for letting more than one property with them but they didn't want to give it. They put a family of refugees who didn't seem to have lived in a house before in so the house was unlettable afterwards. Steer clear for less stress!
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by 'NEVA DEAL WITH LEADERS' 6/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
1 star is not even good enough for Leaders. They are the worst - Surbiton office. Stay away.
I lived with a blocked pipe for 3 weeks with nowhere to have a bath only to be told I might be charged wen the problem existed wen I moved. I was in that property for 3 months before I moved out in the middle of the night when I told them to release me from the contract.
Never deal with Leaders unless you want to die of stress. My friend also had a similar experience - she moved only to find that the flat had no water at all.
Was this review helpful? Yes
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by 'AB' 3/1/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
We have arranged to view one of their properties, which is by the way in another city from where we currently live - thus involving some travelling. Got there and the agent could not open the door of the property. To make things worse she mentioned she knew the keys had a problem, but that it was worth to try!!!! And she still wanted to book us another appointment!
Was this review helpful? Yes
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by 'redhill01' 12/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Redhill/Reigate branch employees, ignore emails, fob you off on phone calls and provide an unprofessional service. I have rented for 10 years through different agents and these are the worst. Please find a property that isn't handled by Leaders.
Was this review helpful? Yes
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by 'kingmonty' 22/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great agent, good customer service - alot of the reviews on here are about deposit. If you looked after the property in the 1st place you wouldnt have a porblem. They are very hot on cleaning, so make sure you clean the property as you found it.
Was this review helpful? Yes
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by 'Polly123' 21/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I can hardly believe how bad Leaders were.
Their staff secretly entered my flat to show people round while I was work. I caught them one day when I was off sick.
I had 4 months with no washing machine and they ignored my calls about it.
Their management of contracts was terrible.
Generally, they seemed to have absolutely no interest and made no effort at all to resolve any issues.
You might be thinking that only people who have bad experiences write reviews so therefor its not really a fair reflection of Leaders. Perhaps some people have a good experience, but when it comes to your home, I would urge you not to take the risk.
Was this review helpful? Yes
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by 'markcr2' 9/4/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Truly atrocious agent. We rented with them for 3 1/2 years and had nothing but excuse after excuse from Leaders Croydon. They did not oblige their duties as managing agents to maintain the property we rented through them.
Where eventually given a section 21 to quit after 18 months complaining about the boiler constantly failing on the 15th December!!!
Happy Christmas....now get lost!!!
Upon check out Leaders claimed
Was this review helpful? Yes
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by 'Ndf9876' 10/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented a property through Lanes of Reigate who were soon after taken over by Leaders. The property was managed by them, and the only issue I had was with the checkout and deposit return (I was charged
Was this review helpful? Yes
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by 'gigabyte' 28/11/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was split whether or not to reccomend or slate. I have rented through leaders twice, the first time was great - wonderful landlord and great property, decided to move for better parking. HOWEVER moved into a property that was property managed by the landlord, as soon as problems began leaders didnt wanna hear of it, they took the rent and couldnt care less about the tenants. Its a shame because I will now tell others never to use them as they simply do not care about customer service. They knew that our landlord has caused many problems in the past and yet still continue to let his properties - We also had issues with them not setting up the standing order correctly and then trying to charge us for late rental payments. They were bugging us the whole application process to chase our previous landlord for a reference - EVEN though it was THEIR client that the reference was coming from and what am I paying the reference fees for if I have to do all the chasing! - rubbish customer service, rubbish property management, overpriced so AVOID like the plague.
Was this review helpful? Yes
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by '1shukokai' 1/11/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
A very bad experience with their Aldershot office. Watch out for companies that have been taken over by Leaders.
Was this review helpful? Yes
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by 'DSF' 7/9/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Took 2 months to change one name on the contract for a shared house despite constant chasing.
Was this review helpful? Yes
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by 'annoyed123' 7/9/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Just kiss deposit goodbye despite improving the property!
Was this review helpful? Yes
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by 'brightonian' 26/8/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Unbelievably poor.
They kept my deposit due to having 'upgraded their computer system during my tenancy' and so had no record of my payment.
I couldn't find the receipt and so had no proof that i had paid it, although try moving into one of their flats without paying a deposit and see how far you get.
Anecdotal evidence suggests that getting your deposit back from leaders is considered worthy of celebration.
Was this review helpful? Yes
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by 'SquidBoy' 25/8/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Leaders Ltd, are -- in my opinion -- a bunch of muppets.
When the tenancy agreement began, they failed to send the signed standing order paperwork to the bank, then tried to charge a late payment fee when the funds weren't transferred as expected. They also demanded payment twice for the first month's rent (taken in advance).
My branch don't seem to understand periodic tenancies; every other letter seems to refer to a fixed term tenancy that no longer exists.
Their fees (in Guildford, 2006) were:
- Holding deposit (refundable):Was this review helpful? Yes
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by 'Lupin' 14/4/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are terrible. It took me 2 months to get my contract. When we gave notice to leave the house, the landlady did not want to go on with them and in spite of they were showing the house without having keys. They even came to the house without any confirmation that someone was there. It took me a month to get the deposit back when everything in the house was perfect. I believed the other review about trying to get money from the deposit. We knew that, so they could not find anything to charge us, but we cleaned like crazy for a weekend.
Was this review helpful? Yes
-
by 'Lee' 4/3/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Rather than using the checkout/inventory/deposit as a way of fixing anything that may have become worn or damaged during the occupancy, Leaders seem to use it as simply another way to make money.
Was this review helpful? Yes
.
My branch don't seem to understand periodic tenancies; every other letter seems to refer to a fixed term tenancy that no longer exists.
Their fees (in Guildford, 2006) were:
- Holding deposit (refundable): /&display=popup&link=http://www.allagents.co.uk/review/1223/&redirect_uri=http://www.allagents.co.uk/review/1223/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Leaders Ltd
Select a branch to go to view details of that specific branch
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Bournemouth - 154A High Street, Poole, BH15 1DN
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Bournemouth - 4 Hinton Road, Hampshire, BH1 2EE
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Brighton - 2 Connaught Buildings Chapel Road, West Sussex, BN111BA
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Croydon - 5/7 Selsdon Road
South Croydon, Greater London, CR2 6PU
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Guildford - 114 Victoria Road, Aldershot, GU11 1JX
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Hemel Hempstead - 5 Crendon Street, High Wycombe, HP13 6LE
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Horsham - 18a Market Square, Surrey, RH12 1E
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Portsmouth - 45 Osborne Road
Southsea, Hampshire, PO5 3LS
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Portsmouth - 7 Westquay House
20 West Street, Fareham, PO16 0L
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Portsmouth - 49 London Road, Waterlooville, PO7 7EX
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Portsmouth - 132-134 London Road
North End, Hampshire, PO2 9DE
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Portsmouth - 14 North Cross Street, Gosport, PO12 1BE
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Reading - 81 High Street, Bracknell, RG12 1DZ
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Redhill - 47 Station Road, Burgess Hill, RH15 9DE
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Redhill - 18 Market Square, West Sussex, RH121EU
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Redhill - 4 Bell Street, Reigate, RH2 7BG
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Southampton - 13 London Road, Ab Kettleby, SO15 2AE
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Southampton - 178 Bridge Road
Sarisbury Green, Hampshire, SO31 7EH
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Southampton - Exchange Square27 Jewry Street, Winchester, SO23 8RY
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Southampton - 96 Market Street, Eastleigh, SO505RE
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Southampton - 12 High Street, Eastleigh, SO50 5LA
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St. Albans - 50 London Road, Hertfordshire, AL1 1NG
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Sutton - 2-4 Mulgrave Road, Surrey, SM2 6LE
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Worthing - Columbia House
Columbia Drive, West Sussex, BN13 3HD
Review Statistics for Leaders Ltd
Review Summary
- Total Reviews:
- 45
- Total Ratings:
- 46
- First Review :
- 04/03/2008
- Latest Review:
- 27/01/2012
Overall Review Performance
- Recommend :
- 7
- Disapprove :
- 39
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:1 | Recommend:5 | Recommend:0 | Recommend:0 |
| Disapprove:3 | Disapprove:31 | Disapprove:1 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:1 | Recommend:0 |
| Disapprove:1 | Disapprove:0 | Disapprove:3 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
-
Bournemouth - 154A High Street, Poole, BH15 1DN
-
Bournemouth - 4 Hinton Road, Hampshire, BH1 2EE
-
Brighton - 2 Connaught Buildings Chapel Road, West Sussex, BN111BA
-
Croydon - 5/7 Selsdon Road
South Croydon, Greater London, CR2 6PU
-
Guildford - 114 Victoria Road, Aldershot, GU11 1JX
-
Hemel Hempstead - 5 Crendon Street, High Wycombe, HP13 6LE
-
Horsham - 18a Market Square, Surrey, RH12 1E
-
Portsmouth - 45 Osborne Road
Southsea, Hampshire, PO5 3LS
-
Portsmouth - 7 Westquay House
20 West Street, Fareham, PO16 0L
-
Portsmouth - 49 London Road, Waterlooville, PO7 7EX
-
Portsmouth - 132-134 London Road
North End, Hampshire, PO2 9DE
-
Portsmouth - 14 North Cross Street, Gosport, PO12 1BE
-
Reading - 81 High Street, Bracknell, RG12 1DZ
-
Redhill - 47 Station Road, Burgess Hill, RH15 9DE
-
Redhill - 18 Market Square, West Sussex, RH121EU
-
Redhill - 4 Bell Street, Reigate, RH2 7BG
-
Southampton - 13 London Road, Ab Kettleby, SO15 2AE
-
Southampton - 178 Bridge Road
Sarisbury Green, Hampshire, SO31 7EH
-
Southampton - Exchange Square27 Jewry Street, Winchester, SO23 8RY
-
Southampton - 96 Market Street, Eastleigh, SO505RE
-
Southampton - 12 High Street, Eastleigh, SO50 5LA
-
St. Albans - 50 London Road, Hertfordshire, AL1 1NG
-
Sutton - 2-4 Mulgrave Road, Surrey, SM2 6LE
-
Worthing - Columbia House
Columbia Drive, West Sussex, BN13 3HD
Agent Fees
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Complaints Procedure
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