Leaders
based on 83 ratings. This website contains 82 user reviews of Leaders.
Agent Information
Leaders
Bigger thinking, local service - 100% dedicated to Letting and Property Management.
Leaders has grown into one of the largest specialist agents in the UK and is expanding fast! The experience we have is invaluable whether you are thinking of letting a property for the first time, looking to invest or are simply looking for somewhere to rent.
Leaders is an Investor In People, and has one of the highest number of ARLA (Association of Residential Letting Agents) qualified staff of any specialist agent in the UK
We make every effort to match your requirement, whether you are looking for a two bedroom flat, a short term executive let or a five bedroom house in the country. We offer all the benefits and security of one of the largest specialist letting agencies in the UK, with the personal service you'd expect from individual branches with fully trained managers and staff who are keen to take responsibility of all aspects of the letting process
We are not an estate agency with a letting business 'on the side'. We remain totally focused on offering the best service at the most competitive price. Perhaps that's why we often have more landlords and more property to let than any other letting agents in any one branch location.
Offices / Branches
- - 45 Baker Street, Weybridge,
- - 49 Fife Road, Kingston upon Thames,
- Bognor Regis - 61 High Street, West Sussex
- Bournemouth - 154A High Street, Poole,
- Bournemouth - 4 Hinton Road, Hampshire
- Brighton - 2 Connaught Buildings Chapel Road, West Sussex
- Bromley - 20-21 Church Road, Kent
- Croydon - 5/7 Selsdon Road South Croydon, Greater London
- Dorking - 280 High Street, Dorking,
- Gosport - 124 High Street, Hampshire
- Guildford - 114 Victoria Road, Aldershot,
- Hemel Hempstead - 5 Crendon Street, High Wycombe,
- Horsham - 18a Market Square, Surrey
- Littlehampton - 86 High Street, West Sussex
- London - 17 Lewis Grove, Lewisham,
- London - 9-13 The Facade Devonshire Road, Forest Hill,
- Portsmouth - 132-134 London Road North End, Hampshire
- Portsmouth - 45 Osborne Road Southsea, Hampshire
- Portsmouth - 49 London Road, Waterlooville,
- Portsmouth - 7 Westquay House 20 West Street, Fareham,
- Portsmouth - 14 North Cross Street, Gosport,
- Reading - 81 High Street, Bracknell,
- Redhill - 47 Station Road, Burgess Hill,
- Redhill - 18 Market Square, West Sussex
- Redhill - 4 Bell Street, Reigate,
- Reigate - 4 Bell Street, Surrey
- Southampton - 12 High Street, Eastleigh,
- Southampton - 13 London Road, Hampshire
- Southampton - 13 London Road, Ab Kettleby,
- Southampton - 178 Bridge Road Sarisbury Green, Hampshire
- Southampton - 178 Bridge Road, Sarisbury Green,
- Southampton - Exchange Square27 Jewry Street, Winchester,
- Southampton - 96 Market Street, Eastleigh,
- St. Albans - 50 London Road, Hertfordshire
- Surbiton - 19-21 Claremont Road, Surrey
- Sutton - 2-4 Mulgrave Road, Surrey
- Walton On Thames - 46 High Street, Walton on Thames,
- Worthing - Columbia House Columbia Drive, West Sussex
- View All Branches
- Update Agent details
Leaders has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Leaders, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 3)
-
by 'Petro Henning' 26/5/2012
- Branch:
- 45 Osborne Road Southsea
- Services:
- Lettings (as a Landlord)
- Staff Member
- Michelle Brown
- Staff Member
- Laura Chung
- Experience:
- Would you use the agent again? Yes
Very professional, efficient and reliable service on all apects of Letting and Property Maintenance
Was this review helpful? Yes
-
by 'RawAng' 25/5/2012
- Branch:
- 9-13 The Facade Devonshire Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Extremely helpful, knowledgeable and professional. Whether you are a landlord like me or a tenant you are in safe hands. Everything is done to the letter of the law. Leaders specialise in just Lettings and are a regulated agent. Never had a problem with any member of staff, they all go out of thier way to help.
Was this review helpful? Yes
-
by 'Stuart OS' 23/5/2012
- Branch:
- 7 Westquay House 20 West Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using the Fareham branch of Leaders to let my property potfolio for well ove 10 years now. In all this time I found them to be extremely helpful, knowledgeable and professional. They are a dedicated lettings agent (unlike most agents) and have an in-depth knowledge of the industry, it standards and regulations. I have tried using a few other local smaller agents over the years, not only let property on my behalf, but also to rent a house for myself and family. All I can say is - don't go anywhere else, unless you are prepared for countless problems and headaches!
Leaders are in a league of their own and, quite frankly, are the best. Their staff are all highly trained and I can't recommend them enough.
If you are either a Landlord or a tenant seeking a property - don't waste your time trying the others - go to Leaders in Fareham. You'll get the best service in a very wide area. That's why I have always used them and will continue to do so!!Was this review helpful? Yes
-
by 'markp' 23/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The service was so shambolic it was almost funny. Dozy agent made everything painfully slow and difficult. The only efficiency we experienced was their finance guy processing a large 'outstanding' credit card fee that we had not been told we'd have to pay when we signed up and that they only raised six months later when we moved out. We'll never use them again.
Was this review helpful? Yes
-
by 'Meg J' 23/5/2012
- Branch:
- 9-13 The Facade Devonshire Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have had no issues with renting through Leaders' Forest Hill office. They kept us up to date with the tenancy agreement process and they have continued to communicate with us on a regular basis about lease renewals etc. Their fees are reasonable and I really appreciate having a named contact - in our case, David - for the entire process.
They also listened to what my flatmate and I were looking for and did not try to show us properties that didn't match.
Was this review helpful? Yes
-
by 'Anon' 22/5/2012
- Branch:
- 20-21 Church Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Leaders in bromley which was formerly know as Curtis Haines
Having lived in a property rented by leaders for 3 years all i can say is at every hand it has been a very bad experience
Moving into the property was very quick and efficent almost a pleasent experience but once in the property thats when all the problems started we were promised that the windows would be changed as the property was very cold in the winter for which this was promised over 3 years and still was not rectified on leaving the property. we had even offered to replace the windows out of our money and deduct from the... (read more)Was this review helpful? Yes
-
by 'Janet Harner' 17/5/2012
- Branch:
- 132-134 London Road North End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having used Leaders for approximately 11 years to rent out our properties for us we have always found them to be helpful, knowledgeable and professional in all their dealings with us and our tenants. All the staff have been a pleasure to deal with and I would have no hesitation in recommending them to other landlords.
Was this review helpful? Yes
-
by 'Angus Coutts' 17/5/2012
- Branch:
- 49 Fife Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Simon MARSH
- Staff Member
- Tim LODER
- Experience:
- Would you use the agent again? Yes
Staff very friendly and gave me realistic rental income. Gave full explanation of the fees and what this actually represented.
Have maintained good contact with me and sound advise.Was this review helpful? Yes
-
by 'Dave Symes' 16/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I became a partner with Leaders when my old agency (Lavery Lettings) ceased trading. Lavery had always given a fair service and certain staff (who I am glad to say have been retained by Leaders) were always very helpful, efficient and friendly. My main complaint with Lavery Lettings was that the rent was almost always late.
Since moving to Leaders (Allan and Bath in the Ferndown area) the level of service has been excellent. I had a problem with the tenant not being able to pay his rent. Leaders dealt with this matter in a very sensible manner. Their communication of events and updates on... (read more)Was this review helpful? Yes
-
by 'Mike' 15/5/2012
- Branch:
- 2 Connaught Buildings Chapel Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
During the letting process the agent told me that damage to floorboards was recent and scheduled for early repair. I was misled by them, as shortly thereafter, I received a letter from the previous tenant telling me not to believe anything said about the floorboards that were damaged when she had moved in and were never repaired - I have left the property 8 months later and they are still not repaired!
On leaving the property, it took 6 weeks to get any deposit back, despite their undertaking to return within 10 days, less any retention for items in dispute.
Overall, a pretty poor experience - proceed with caution!Was this review helpful? Yes
-
by 'Minotaur2012' 14/5/2012
- Branch:
- 132-134 London Road North End
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I fiind that Leaders provide an excellent service. I have a small portfolio of properties and they provide full management of them. Are they expensive, yes, but you get what you pay for. No one likes paying out money, but Leaders provide a professional service, queries are answered promptly and I have been satisfied for years now with their service.
Compare them with other agents, no comparison. The agents who do nothing, who never respond to letters or phone calls, who never leave the office to check on properties.Was this review helpful? Yes
-
by 'burgess@westow' 14/5/2012
- Branch:
- 17 Lewis Grove
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Leaders of Lewisham for a number of years to rent out my property. They manage the property very effectively and find tenants quickly. I have been very impressed with the service that they provide.
Was this review helpful? Yes
-
by 'Nicole' 14/5/2012
- Branch:
- 96 Market Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I moved to dealing with Leaders after having a bad experience with Pearsons and then letting my property privately and found them to be excellent. The Manager in Eastleigh office, Ellie Davies, sat down and explained all their different levels of service to me and answered all my questions. They quickly found Tenants for me who have turned out to be excellent and dealt with any maintenance issues quickly and without fuss.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Olivia' 11/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have rented using several companies, with mixed results. Leaders have undoubtably been the best. Informed viewing information, fast processing of the documents and a wonderful and helpful level of customer service. They were upfront about their fees and I have used them a couple of times now as i have had to relocate around Surrey. Their in house property management makes a huge difference as I know who I am talking to and they deal with issues quickly and efficiently. I can't stand calling someone in a central call centre and it being a new person each time who has no clue what the problem is. This never happened with leaders. They also, at t
he end of my last tenancy, processed the release of my deposit so quickly and with no hassel, i felt obliged to drop by and thank them in person. I wouldn't think about using another agent now.Was this review helpful? Yes
-
3
people found
this helpful.
by 'Leanne Riley' 10/5/2012
- Branch:
- 9-13 The Facade Devonshire Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently moved into a property which was let by Leaders in Forest Hill. From the moment I met David and told him what kind of property I was after I knew I was in good hands. He was always happy to help and was never too busy to answer any questions I had.
All viewings were done at a time that suited me and I was always greeted with a friendly smile.
Proffesional and friendly service.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Amanda' 10/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
From The start to finish of the Dealings I had with Leaders ran very smoothly.
There service was far superior than other Agents I have used in the Kingston area and would have no hesitation in recommending them.Was this review helpful? Yes
-
2
people found
this helpful.
by 'Romeo' 10/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Sharon has been amazing from start to finish. Not only was it a pleasure to view with her on a weekend, she always did it with a smile. She found my property, ran through everything with me so I fully understood and moved me in quickly.
Thank you so much Sharon, I am going to recommend you to everyone I know who is moving to Lewisham.....Was this review helpful? Yes
-
2
people found
this helpful.
by 'Elizabeth Wiggins' 10/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Leaders have dealt with the letting of my property for 7 years and I have found their service to be of a very high standard. I would definately recommned this company if you are looking to rent your property to prospective tenants.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'jwalker' 10/5/2012
- Branch:
- 9-13 The Facade Devonshire Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Linda Harrower
- Staff Member
- David Montero
- Experience:
- Would you use the agent again? Yes
I have rented my current property through Leaders (and its predecessor prior to acquisition) for the past three years. I could not envisage a more helpful, efficient and friendly service. Throughout the course of the tenancy there have been a few maintenance issues - including the shower not working at Christmas! Leaders always responded extremely swiftly to fix these problems using their team of professional contractors. All correspondence with our landlady, who is based overseas, has been extremely well managed and the excellent relationship we have with her is testament to the team at Leaders' professionalism. Were it not for the fact that it is time to purchase, rather than rent, a property I would undoubtedly be renewing my contract at the end of the current term. I strongly recommend Leaders - you'd be hard pushed to find better service from the tenant's perspective.
Was this review helpful? Yes
-
1
person found
this helpful.
by 'LM' 10/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was impressed with the friendly and professional service from Leaders. They demonstrated a good knowledge of the property market in the local area and an understanding of what tenant would be good for my property. The team were helpful and efficient and (so far!) everything has worked out well. Recommended.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Lee Milton' 10/5/2012
- Branch:
- 9-13 The Facade Devonshire Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Linda Harrower
- Staff Member
- David Montero
- Experience:
- Would you use the agent again? Yes
The staff at Leaders Forest Hill Branch are very professional and provide a great service for me and my tenants. All issues that arise are dealt with promptly and efficiently.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Landlady SE London' 10/5/2012
- Branch:
- 9-13 The Facade Devonshire Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Selwyn Pacheco
- Experience:
- Would you use the agent again? Yes
My current tenants moved out and I needed to re-let my flat. Leaders advertised my property quickly and dealt really well with some problems we had when my current tenants didn't want to let prospective tenants in to the property for viewings. Selwyn from the Forest Hill branch was very pleasant and kept me updated regularly on progress of viewings which was reassuring.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'P Inzani' 10/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Always efficient, effective and friendly. Leaders have always acted professionally and found me tenants of an excellent calibre. My contact Mr Montero is always on hand to answer queries and is forthright with the appropriate action and advice. I have used Leaders for some time now and have no reason to look for other agencies for my lettings. Highly reccommend then to any prospective landlord.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Victoria Barlow' 9/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The Leaders Team in Kingston upon Thames are thorough and professional at all times. I have used their services for many years now and they are consistently successful in finding suitable tenants and managing my properties. I have and would highly recommend them to anyone looking to let, rent or purchase property in the area.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Gareth' 9/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Listened to my needs, very accommodating ( as I was on holiday on the 1st of the month, I was accommodated with moving in at a date that suited me).
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Julie MIddleton' 9/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been a tenant of leaders for the past year! I have been amazed at how well they have looked after my interests, treated me as a tenant and further more managed my property as the landlord lives across seas. Any issues I have had have been dealt with immediately. They have been so great that when I decided to move again I didn't want to use another agent so they have found me a new property to move to in June and once again have been absolutely brilliant in every aspect of sorting it all out. In fact they asked exactly what it was that I wanted and found the perfect property for me and got me a viewing straight away. I pop in to say hi to all the staff and am always greeted with a warm welcome. Some of the best customer service I have ever received. Particulalry Tim, Simon and Helen have been fantastic. A brilliant letting agent!!
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Peter Wedderburn' 9/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have dealt with Leaders over the last five years, both as a tenant (while we did a development on our current property) and as a Landlord (they have arranged tenants for us in both Coombe Bury (A large three bedroom Victorian converted townhouse and Coombe Bury Flat (a one bed flat under our own property). We have always been highly satisfied with their performance. We have had virtually no void rental periods and a series of quality tenants. Also they have been helpful with general advice and I have attended one of the regular property seminars they run which was most useful.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Sarah Govia' 9/5/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Any questions have always been promptly resolved. As yet I have never needed to worry about them finding a reliable tenant within a short time. I have now handed over complete management of the property to them with complete peace of mind.
Was this review helpful? Yes
-
2
people found
this helpful.
by 'Laura' 9/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My flatmate and I have recently moved into a property in South East London which we rented through Leaders Forest Hill branch. From our first viewing, right through to signing our contracts and collecting the keys we found the staff at Forest Hill to be extremely helpful and provided excellent customer service. They were very flexible as to times in which we could view properties, which due to my work schedule was especially convenient. I would be happy to recommend this estate agent.
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Peter Drummond' 21/4/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Debra Barman Fleet Office - Rude, arrogant, only interested in contractors, hates tenants - discusting customer service, telephone manner and voice makes you cringe, argumentative. Rip you off at the end of the tenancy. Forget your deposit.....Nasty piece of work. Asking for a contractor to do works - forget it, she will only allow it when she thinks fit, could wait weeks.Please dont go to Leaders in Fleet .......................
Was this review helpful? Yes
 and have an in-depth knowledge of the industry, it standards and regulations. I have tried using a few other local smaller agents over the years, not only let property on my behalf, but also to rent a house for myself and family. All I can say is - don\'t go anywhere else, unless you are prepared for countless problems and headaches!
Leaders are in a league of their own and, quite frankly, are the best. Their staff are all highly trained and I can\'t recommend them enough.
If you are either a Landlord or a tenant seeking a property - don\'t waste your time trying the others - go to Leaders in Fareham. You\'ll get the best service in a very wide area. That\'s why I have always used them and will continue to do so!!/&display=popup&link=http://www.allagents.co.uk/review/25132/&redirect_uri=http://www.allagents.co.uk/review/25132/ "Share on your Facebook Wall"){kind=logo}
 ceased trading. Lavery had always given a fair service and certain staff (who I am glad to say have been retained by Leaders) were always very helpful, efficient and friendly. My main complaint with Lavery Lettings was that the rent was almost always late.
Since moving to Leaders (Allan and Bath in the Ferndown area) the level of service has been excellent. I had a problem with the tenant not being able to pay his rent. Leaders dealt with this matter in a very sensible manner. Their communication of events and updates on the situation was impeccable. I am happy that they pay the rent to me very soon after the tenant has paid it to them, this is a big improvement over the situation with my previous agent.
I have had occasion to deal with Mr Matthew Derry (Regional Manager of Leaders) and found him to be very easy to get on with and very professional in his efforts to resolve my problems.
In summary, so far so good. I would thoroughly recommend this agent to anyone who is looking to place their property on the letting market./&display=popup&link=http://www.allagents.co.uk/review/24806/&redirect_uri=http://www.allagents.co.uk/review/24806/ "Share on your Facebook Wall"){kind=logo}
 for the past three years. I could not envisage a more helpful, efficient and friendly service. Throughout the course of the tenancy there have been a few maintenance issues - including the shower not working at Christmas! Leaders always responded extremely swiftly to fix these problems using their team of professional contractors. All correspondence with our landlady, who is based overseas, has been extremely well managed and the excellent relationship we have with her is testament to the team at Leaders\' professionalism. Were it not for the fact that it is time to purchase, rather than rent, a property I would undoubtedly be renewing my contract at the end of the current term. I strongly recommend Leaders - you\'d be hard pushed to find better service from the tenant\'s perspective./&display=popup&link=http://www.allagents.co.uk/review/24493/&redirect_uri=http://www.allagents.co.uk/review/24493/ "Share on your Facebook Wall"){kind=logo}
 everything has worked out well. Recommended./&display=popup&link=http://www.allagents.co.uk/review/24486/&redirect_uri=http://www.allagents.co.uk/review/24486/ "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/24443/&redirect_uri=http://www.allagents.co.uk/review/24443/ "Share on your Facebook Wall"){kind=logo}
 and as a Landlord (they have arranged tenants for us in both Coombe Bury (A large three bedroom Victorian converted townhouse and Coombe Bury Flat (a one bed flat under our own property). We have always been highly satisfied with their performance. We have had virtually no void rental periods and a series of quality tenants. Also they have been helpful with general advice and I have attended one of the regular property seminars they run which was most useful./&display=popup&link=http://www.allagents.co.uk/review/24431/&redirect_uri=http://www.allagents.co.uk/review/24431/ "Share on your Facebook Wall"){kind=logo}
