Leaders Ltd
Customer Reviews
Reviewed by gigabyte on 28th November 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: S9M.UGL.TNG.TT7
I was split whether or not to reccomend or slate. I have rented through leaders twice, the first time was great - wonderful landlord and great property, decided to move for better parking. HOWEVER moved into a property that was property managed by the landlord, as soon as problems began leaders didnt wanna hear of it, they took the rent and couldnt care less about the tenants. Its a shame because I will now tell others never to use them as they simply do not care about customer service. They knew that our landlord has caused many problems in the past and yet still continue to let his properties - We also had issues with them not setting up the standing order correctly and then trying to charge us for late rental payments. They were bugging us the whole application process to chase our previous landlord for a reference - EVEN though it was THEIR client that the reference was coming from and what am I paying the reference fees for if I have to do all the chasing! - rubbish customer service, rubbish property management, overpriced so AVOID like the plague.
Reviewed by 1shukokai on 1st November 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9QJ.JII.9CB.93X
A very bad experience with their Aldershot office. Watch out for companies that have been taken over by Leaders.
Reviewed by DSF on 7th September 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9G.SML.SZD.TGM
Took 2 months to change one name on the contract for a shared house despite constant chasing.
Reviewed by annoyed123 on 6th September 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9U.UDU.TGU.UGG
Just kiss deposit goodbye despite improving the property!
Reviewed by brightonian on 25th August 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9L.UZ7.SGM.UT7
Unbelievably poor.
They kept my deposit due to having 'upgraded their computer system during my tenancy' and so had no record of my payment.
I couldn't find the receipt and so had no proof that i had paid it, although try moving into one of their flats without paying a deposit and see how far you get.
Anecdotal evidence suggests that getting your deposit back from leaders is considered worthy of celebration.
Reviewed by SquidBoy on 24th August 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
Yes
IP address: S9M.STU.STD.UML
Leaders Ltd, are -- in my opinion -- a bunch of muppets.
When the tenancy agreement began, they failed to send the signed standing order paperwork to the bank, then tried to charge a late payment fee when the funds weren't transferred as expected. They also demanded payment twice for the first month's rent (taken in advance).
My branch don't seem to understand periodic tenancies; every other letter seems to refer to a fixed term tenancy that no longer exists.
Their fees (in Guildford, 2006) were:
- Holding deposit (refundable): £225 (+ £75 per person for more than 2 people)
- Guarantor reference: £75
- Contract extension: £58.75
- Credit card surcharge: 1.8%
- Checkout inventory: £70
Deposit is equivalent to 1 1/2 month's rent, and the first month's rent is paid up front.
Although I had a bad experience with this company, I might use them again because they operate at the cheaper end of the market, and their fees are not high compared to many other companies.
Reviewed by Lupin on 14th April 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SMT.STD.UNZ.UZD
They are terrible. It took me 2 months to get my contract. When we gave notice to leave the house, the landlady did not want to go on with them and in spite of they were showing the house without having keys. They even came to the house without any confirmation that someone was there. It took me a month to get the deposit back when everything in the house was perfect. I believed the other review about trying to get money from the deposit. We knew that, so they could not find anything to charge us, but we cleaned like crazy for a weekend.
Reviewed by Lee on 4th March 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: EJ3.ERI.JBQ.9BB
Rather than using the checkout/inventory/deposit as a way of fixing anything that may have become worn or damaged during the occupancy, Leaders seem to use it as simply another way to make money.
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Leaders Ltd
Leaders is one of the largest, most successful independent residential property letting specialists in the UK, with branches across Sussex, Hampshire and Surrey.
Offices / Branches
- Croydon (London)
- Eastleigh (Hampshire)
- Fareham (Hampshire)
- Gosport (Hampshire)
- Horsham (West Sussex)
- Portsmouth (Hampshire)
- Reigate (Surrey)
- Southampton (Hampshire)
- Sutton (London)
- Waterlooville (Hampshire)
Services
- Sales
- Lettings
Professional Membership
