Lauristons

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1. 

   A 1-star review by 'Very unhappy customer' 9/1/2012

   Branch:

   66 - 68 Wimbledon Hill Road Wimbledon

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Lauriston's came to us with a beautiful flat, for which we put down a £500 holding deposit. 4 days before the moving in date, they came to us saying that the landlord had decided not to put the property up for rent. They showed us a substandard, too-expensive place as an alternative, which we opted not to take. They didn't offer us our holding fee back. We had to ask THEM for it back, which they've promised repeatedly and still haven't done. After US contacting THEM yet again, they have said they'll give it to us back minus reference fees. We've told them that isn't on, and so it goes on... Do not entrust these jokers with your money.

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   A 1-star review by 'Peter Elliott' 19/8/2011

   Branch:

   120 Balham High Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   The staff I corresponded with at Lauristons are best described as venal, inconsistent, arrogant and incompentent.

   Throughout my whole ordeal, promises were repeatedly broken. I secured a property to Let and after placing a deposit was given a 'verbal confirmation' by the landlord, via Lauristons, that it was fully secured. However, the follow-up documents never arrived despite what had been promised. Several calls later, I was told that the landlord was now 'number crunching' to see if the deal was feasible. This is despite the fact that we agreed upon a higher price to what was initially... (read more)
   

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3. 

   A 1-star review by 'Daffy' 2/6/2011

   Branch:

   66 - 68 Wimbledon Hill Road Wimbledon

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Horrible, disgusting - if this was a real business you would run a mile.

   Endless promises that the work we had asked to be done to our property "was being taken care of and the landlord agrees to everything" £2,500 + later and only a portion of what we asked was done (and to a very poor standard) Lauristons do not wish to help stating now that they "do not manage the property" and "have no legal implication to approach the landlord"....what about all the emails and promises from their "honest" estate agent, who had my "best interests at heart" (all documented in emails if anyone cares!)

   Said estate agent left the company before completion and I am now in the hands of an even worse agent. Truly terrifying that in 2011 people can get away with this.

   Inventory - paid for, but not completed, and three months later still haven't heard from Lauristons...

   As for the landlord... well that's another posting in itself. Crazy times.

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4. 

   A 1-star review by 'Shocked' 20/5/2011

   Branch:

   205 Lavender Hill Battersea

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The worst letting experience I've ever had! Please save time and money and use someone else.

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5. 

   A 5-star review by 'Stocks and Shares' 17/2/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I always thought Estate Agents were cunning, sly and manipulative. However, when my girlfriend and I were looking for a place to rent in Balham, there was one estate agent that stood out from the rest. The staff and in particular a gentleman by the name of Mark Shodipo was extremely helpful. He didn't try to push us to view any properties that didn't suit our requirements. Updated us on new properties and if I was unavailable he would contact my partner Emma. It only took Lauristons under a week to help us find a perfect property. We now live in a stunning apartment and will be looking to stay for 2 years all because of the attention to detail that was given to us. I would 100% recommend this Estate Agents. Thank you so much Lauristons.

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6. 

   A 1-star review by 'emmanueil' 20/10/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   We paid deposit and rent in full, they failed to deliver the property on time twice, which caused us to be homeless for a while. Then when we claimed our money back within the 14 days deposit period, they refused to pay. during the court, Lauristons denied any connection with the west kensington branch, and still they hold my money, case continue.

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7. 

   A 1-star review by 'n/a' 8/8/2010

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I'm using this forum to warn other prospective tenants against Lauristons. Basically, we put down the bond and fees, no small amount, while they 'credit checked' us. They stretched out the process over several weeks, then they told us rather unconvincingly that the landlord had gone behind their backs and gotten a higher offer. More like they were holding us and our money up, while getting a higher offer. We then had to rush to find another property as our lease was up at our previous place. The property is now on their website as let by them! Very dishonest. Heard through a colleague that they had the same issues with this agent. Unacceptable.

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