Kinleigh Folkard & Hayward
based on 63 ratings. This website contains 62 user reviews of Kinleigh Folkard & Hayward.
Agent Information
Kinleigh Folkard & Hayward
Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London, and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise.
Offices / Branches
- Bromley - 161 High Street Orpington, Greater London
- Bromley - 76 High Street West Wickham, Greater London
- Bromley - 4 Station Buildings Hayes, Hayes,
- Bromley - 55 Chislehurst Road Chislehurst, Greater London
- Bromley - 1 High Street, Greater London
- Bromley - 50 High Street Beckenham, Greater London
- Bromley - 57 High Street, Greater London
- Kingston Upon Thames - 55-59 Fife Road, Kingston upon Thames,
- London - 251-251b Wimbledon Park Road Southfields, Wandsworth,
- London - 48 Peckham Rye, Greater London
- London - 113 Rosendale Road West Dulwich, West Dulwich,
- London - 58-60 Tooting High Street Tooting, Wandsworth,
- London - Surrey Quays Shopping Centre Surrey Quays, Southwark,
- London - 1 Leigham Court Road Streatham, Lambeth,
- London - 1 Putney Hill Putney, Wandsworth,
- London - 41-47 Barrow Hill Road St John's Wood, Westminster,
- London - 83 Chase Side Southgate, Enfield,
- London - 199a West End Lane West Hampstead, Brent,
- London - 81-83 Lower Richmond Road West Putney, Wandsworth,
- London - 517 - 519 Garratt Lane Earlsfield, Wandsworth,
- London - 334 Garratt Lane Earlsfield, Wandsworth,
- London - 5 Compton Road, Wimbledon,
- London - 767-769 High Road Finchley, Barnet,
- London - 50 - 52 Peckham Rye Peckham, Greater London
- London - 24 Broadway Parade Crouch End Crouch End, Hornsey,
- London - 15-17 Westow Hill Crystal Palace, Greater London
- London - 1 Station Approach Burnt Ash Hill Lee Green, Lewisham,
- London - 44-48 Borough High Street, Southwark,
- London - 49 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 107-109 Lordship Lane East Dulwich, Southwark,
- London - 206 Muswell Hill Broadway, Haringey,
- London - 7 Central Buildings, Ealing,
- London - 39 Dulwich Village, Lambeth,
- London - 36-37 Topsfield Parade Crouch End, Haringey,
- London - 44 Abbeville Road Clapham, Lambeth,
- London - 64 Turnham Green Terrace Chiswick, Chiswick,
- London - 355 Brockley Road Brockley, Lewisham,
- London - 25-27 Montpelier Vale Blackheath, Greenwich,
- London - 38 England's Lane Belsize Park, Camden,
- London - 23 Leinster Terrace Bayswater, Westminster,
- London - 108 Northcote Road Battersea, Wandsworth,
- London - 242 Battersea Bridge Road Battersea, Wandsworth,
- London - 517-519 Garratt Lane Earlsfield, Wandsworth,
- London - 7a Dartmouth Road Forest Hill, Lewisham,
- London - 36 North Audley Street Mayfair, Mayfair,
- London - 235-237 Baker Street Marylebone, Marylebone,
- London - 1 Burnt Ash Lane Lee, Lewisham,
- London - 36 North Audley Street Mayfair, Mayfair,
- London - 251 Brompton Road Knightsbridge, Greater London
- London - 292-294 Kennington Road Kennington, Lambeth,
- London - 298 Upper Street, Islington,
- London - 58 Highgate High Street, Haringey,
- London - 10 Market Place Hampstead Garden Suburb, Hampstead Garden Suburb,
- London - 180 King Street Hammersmith, Hammersmith,
- London - 29 Effie Road Fulham, Hammersmith and Fulham,
- London - 124 Balham High Road Balham, Wandsworth,
- View All Branches
- Update Agent details
Kinleigh Folkard & Hayward has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Kinleigh Folkard & Hayward, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 3)
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2
people found
this helpful.
by 'Mr M' 31/1/2011
- Branch:
- 41-47 Barrow Hill Road St John's Wood
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
They quickly asked me for a 1 week deposit to hold the flat.
Did not fix the freezer, which was one condition of my offer.
Still fighting to get my deposit back
I don't recommend these guys to anyone.
Was this review helpful? Yes
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1
person found
this helpful.
by 'claire' 25/1/2011
- Branch:
- 58-60 Tooting High Street Tooting
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very poor communicating. They even lost our keys after some building work. Do not trust them at all and would never rent any property through them again. When they managed the property the situation was completely hopeless. Useless workmen + very very rude on the phone.
Was this review helpful? Yes
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by 'natuchi' 17/1/2011
- Branch:
- 180 King Street Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'natuchi' rated Kinleigh Folkard & Hayward but did not write a review. -
1
person found
this helpful.
by 'Landlord2011' 7/1/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As a landlord, I used KFH to manage the letting of my property whilst I was abroad.
I would say that, overall, it would have been far simpler for me to have managed the property myself, albeit from overseas. Virtually every dealing with the agents added complication, as they neither understood the property nor acted with any urgency. As individuals, I found most that I dealt with to be fairly unresponsive... and more often than not e-mails to them received an out-of-office response.
Having spoken directly with my tenants a number of times, it seems that they felt the same way.
Overall, I strongly resent paying KFH any management fee for the troubles they caused me and in fact I have been left out of pocket due to their mis-management of household repairs that were carried out under their management.
I strongly advise any prospective landlords to avoid KFH.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Steve' 11/12/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I do not know how this company manages to survive in Putney. For hose who do not know, the high Street is dominated with estate agents and I would have expected that agents as bad as this would not survive.
The agents did not listen to what I had to say and constantly mucked me about. I doubt they would ever have found me a property as they were a bunch of jokers but to be honest I am glad they didn't.
Was this review helpful? Yes
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by 'cohen' 4/11/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have used KFH before, and really do think a lot of these people (especially the tenants) are just twisted, bitter individuals who like to moan because they can't afford to buy a property.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Notmovingtomorrow' 26/10/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrible experience. After getting us to view a property the same time as someone else- we agreed on the spot that we wanted it. Our offer was passed on the same day which was great- and then a moving date was set for 2 weeks time. We heard next to nothing in the 1st week, and then only recieved paperwork a week before the move. Then that was recieved, everything was given the green light- until the DAY before the set move- when suddenely there where all sorts of un-resoved issues that had never been mentioned. And now the place has fallen through and they want to keep
Was this review helpful? Yes
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2
people found
this helpful.
by 'jsaul' 26/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst renting experience of my life. KFH Earlsfield branch have repeatedly let us down on many occasions now. There is a complete lack of customer care and service towards their tennants. They couldn't care less!! Lack of communication between all members of staff. Appalling attitudes, I was told something in contract 'didn't mean anything' and after many mistakes made by them (IE: constanttly letting themselves in to our home without permission on a number of occasions!!) nobody has apologised to us. They seem to love passing the buck and not taking the blame for their own lack of moral work ethic. I cannot wait til this renting experience is over.
Was this review helpful? Yes
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3
people found
this helpful.
by 'Scotchio' 28/9/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Being the newest Estate agent in the area I was expecting a hungry and enthusiastic staff desperate for a slice of the local business. How wrong I was.
There was a total lack of communication from the branch, sometimes 6 weeks between phone calls from them. Utterly lazy and reactive staff who were defensive when picked up on flaws to their service.
We were locked into a 12 week contract where we got 6 viewings and feedback on only 2 of those viewings. Eventually I walked in and talked through my grievances and they agreed immediately that they were at fault and I could break my contract with them 3 weeks early.
I have moved my property to Streets Ahead in Crystal Palace who have far more local knowledge and a proactive attitude to selling property.
Was this review helpful? Yes
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2
people found
this helpful.
by 'unimpressed' 23/9/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Really can't think of anything they did well. Never gave notice of doing viewings. Sent round agents who knew nothing about the place - clearly hadn't even read the spec. Lied about who my prospective buyer was (turned out to be an investor...). Went behind my back to another agent in the chain to make them reduce a price when I had expressly told them not to do this. Don't provide individual contact details for anyone in the office - you can only contact their central email address. They never replied to any of my specific requests without me having to chase. (I'm talking about responding... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'harried_tenant' 8/9/2010
- Branch:
- Surrey Quays Shopping Centre Surrey Quays
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Had a terrible experience... They put together all our paperwork, but two days before we move in, inform us that the landlord accepted someone else's offer and that they were kept in the dark. When asked why they didn't contact the landlord when we paid the holding deposit, they told us they were dealing with some spokeperson who is now out of the country. After such a shocking and unprofessional behaviour, they tried to pacify us by offering another flat- which, wasn't available as well. The manager lied to us about the contact details of the building managers and kept changing their story. At the end of it, they've just washed their hands off the entire thing. Pathetic, unscrupulous and despicable.
Was this review helpful? Yes
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by 'maycat' 3/9/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Terrible customer service.... I didn't expect them to be honest, however the service was far below what I called standard service - Aggressive and Rude. At one stage I was confused about my buyer's status'
Was this review helpful? Yes
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1
person found
this helpful.
by 'beefqueen' 6/8/2010
- Branch:
- 292-294 Kennington Road Kennington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Poor experience with KFH Kennington. Pleasant agent during the viewings stage. However, the description of the property was wrong (no dishwasher and no power shower); the lettings manager was disgracefully rude; and I was told there was an included parking space, only to find out on the day of moving in that there wasn't.
On raising the lack of parking space with the agents I was accused of lying and they made no attempt to rectify the problem themselves, leaving me to deal with the landlord direct.
Avoid at all costs.
Was this review helpful? Yes
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by 'n' 5/8/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
A truly terrible experience with the sales department at West Hampstead. My offer for a flat was accepted and as I thought things were going to plan when after arranging for my surveyor to view the property they claimed the flat had already exchanged. The sales department were very aggressive and dishonest. I would never trust KFH again after their dishonest and aggressive behaviour.
Was this review helpful? Yes
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by 'matty' 23/4/2010
- Branch:
- 298 Upper Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Pretty awful experience with KFH. Let a flat from them, they constantly got us confused with others, sent us the wrong info, didn't update us as to what was happening. Seemed to be two sets of fees too -these people are laughing at us!
Was this review helpful? Yes
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by 'purple' 16/4/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We had extremely bad experiernce with Brockley office. The staff are incompetent and unprofessional. They put 2 groups of viewers for one property at the same time despite our early view reservation. They didn't pass on our offer properly to the vendor, and varies staffs from same office made varies contradictary comments to us during the negotiation process. One day eveening we were told we made the highest offer, then next day early morning we were informed that the house has been sold to other party who made higher offer than us. we wonder what was happend overnight? We never recommend anyone to use KFH expecially brockley office.
Was this review helpful? Yes
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by 'Andy N' 26/2/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We got a good result selling through our local KFH, in what was a really tough market. They arranged plenty of viewings, were good with feedback, chased the seller and solicitors, and their on-the-spot decision when a lowball renegotiation offer / gazunder was made probably saved us about
Was this review helpful? Yes
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by 'Trudi' 21/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rang the Peckham Branch and went to see my flat twice before agreeing to rent it. I did have to chase the estate agent about the contracts, and was somewhat concerned after handing over the hefty KFH admin fees, but that aside the process went very smoothly indeed. KFH organised the inventory people to be here at 9am, I arrived about five minutes before and we were finished by 9.30am.
There are a few teething issues with the flat in terms of things are not quite as they should be - but these are minor problems. I only moved in yesterday and KFH manage this property, so we will see what happens with that.
I haven't found KFH in Peckham to be unprofessional at all, quite the contrary.
Was this review helpful? Yes
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by 'Nina' 20/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
From beginning to the end, it has been a nightmare to be renting through KF&H!!!! They are not professional at all and they constantly make mistakes at all levels. They do not even want to give receipts of payment of the rent to they tenants. They said we could use it against them! They definitely are doing dodgy businesses and hidding their accounts. Please, do not use this agency.
Was this review helpful? Yes
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by '1234' 10/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When moving into the flat a number of repairs should have been carried out at the property. After many weeks of trying to contact the person who manages out property and three months of writing e-mails, we have not had a single repair carried out!
The only thing they have done is replace a broken fridge two month after the original request. So for those two month we had to store our food on the balcony! (The fridge and the oven did not work from day one, and they were informed to fix it from the moment the contract was drawn up.)
Be wary of dealing with KFH! They are by far the worst agent I have had misfortune to deal with!
Was this review helpful? Yes
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by 'Aosher' 21/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Truly awful. We used the Crouch End branch and it was a nightmare from start to finish. The lady who showed us properties couldn't have cared less; she literally opened the door for us then stood in the doorway sending text messages while we showed ourselves around. The process of letting was absurdly chaotic, with important documents going missing, deadlines being missed and silences that occasionally stretched for a whole week. Post-letting service has been shambolic; they have somehow managed to lose our inventory and have asked me to sign the same document no less than three times. Sadly they were the only agent who had a property that we liked; only use these guys if you have no attachment to your sanity.
Was this review helpful? Yes
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by 'Mr Bongo' 19/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used KFH in Fulham to Let my property and wish I had never gone near them after losing nearly two thousand pounds in just a 6 month lease.
They found me tenants quickly but the rent they achieved was 22% less than the previous tenants. They assured me that was the state of the market. The documentation they sent me was to the incorrect email address on more than one occassion and even on the lease agreement they spelt my name incorrectly.
They charged me 9% + VAT commission for the entire year,up front and in full. After 4 months into a 12 month lease the tenants gave notice and will move out shortly making their entire tenancy 6 months. KFH are refusing to refund any of the commission to me.
In this dispute I asked them to provide documentation to me in the Terms & Conditions showing where they could keep my money. They provided a document which I'd never seen or signed. When I told them that I'd signed another document they told me that I still couldn't have my money back.
Amazingly they've asked me if I want to continue using them!!
Don't go anywhere near them.
Was this review helpful? Yes
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1
person found
this helpful.
by 'molly' 18/12/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We have seen every house on the market in the area we are looking to buy (no joke!) and have found that KFH consistently over value the properties they are selling. No doubt this is because they know people are currently offering under asking price, but there is a house on Grayshott Road they are trying to sell for 6% MORE than the vendors bought it for in Nov 2006, at the height of the property market! According to them, the fall in house prices hasn't happened on that particular road (a claim that is easily dismissed by looking at the land registry details of sold house prices!) It is annoying to have to deal with agents who so clearly have either absolutely no knowldge of the market in whcih they work, or who ARE aware of the market and are blatantly trying to rip potential buyers off! I really hope that everyone looking at properties with them does their research and don't end up paying over the odds.
Was this review helpful? Yes
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by 'Jinja' 16/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My initial experience with KFH (Crouch end) was promising. They had a very good selection of properties on their books and the agent who showed us around answered all our queries and was very friendly. That is until we handed over a hefty fee, deposit and first months rent.
After moving in, we called the managing agent to try and resolve a multitude of issues. We were informed that no the alarm didn't work and we could pay to have it installed, no the fireplace was not connected, no the windows did not open and no they couldn't fix the falling doors. That the agent who had shown us around... (read more)
Was this review helpful? Yes
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by 'amusedpropertybuyer' 22/10/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Shockingly bad.
I have dealt with KFH twice now and each time they have been incompetent and rude.
They dont seem to realise who their clients are.
I arranged a valuation of my property this week for 630pm, only to be told (shortly beforehand) that they didn't "do" vaulations after 6.
I then re-arranged the appointment with them. When I couldnt make the appointment and called to let them know, they responded by saying "why didn't you let us know earlier??"
The branch I dealt with was Crouch End.
I also bought a flat through this branch two years ago, and they were rude and unhelpful then as well.
I won't be using KFH again, ever, and will be doing my best to discourage as many people as possible not to use them.
Was this review helpful? Yes
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by 'Steve' 13/8/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This is the first time I have ever done this, but the service I received was so bad I felt compelled to write a review .
For the first time last year, I became a landlord with a flat, that I originally lived in, becoming too small for my growing family. Due to the poor state of the market, it made to sense (at the time) to rent the place out instead of suffering a loss when trying to sell it.
As I was a novice I decided to use a supposed reputable estate agent. After speaking to a couple of estate agents I decided to use KFH, even though they were expensive, because I felt I could trust... (read more)
Was this review helpful? Yes
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by 'shell' 30/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Trying to buy a property on the KFH Peckham books is a nightmare. They are rude and incompetant. I would give more details but can't be bothered to list the catalogue of their failings. Dreadful in every way.
Was this review helpful? Yes
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by 'cwninja' 28/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Generally incompetent, fail to follow things through, work never gets done unless you are constantly nagging.
Rude and obnoxious letters... often worded as an attack on residents.
Without notice, charge
Was this review helpful? Yes
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by 'fjm' 28/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
A really friendly, energetic bunch; they really know their stuff. We used several of their offices in our property search and they've communicated well with each other; they all got a great understanding of what we were looking for and seemed genuinely motivated to help us find our dream home. I would highly recommend and definitely use again.
Was this review helpful? Yes
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by 'KG' 30/4/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Thoroughly professional throughout, and sold our property, at asking price, to a chain-free buyer within 3 days of us instructing them (this was in 2006 mind...). Never even hit the open market as they sold to a buyer on their books. Only quibble would be that with hindsight we could maybe have put the flat on at a slightly higher price, but then we got it valued by 3 agents and they all came in at the same level so can't really complain.
Was this review helpful? Yes
 are just twisted, bitter individuals who like to moan because they can't afford to buy a property./&display=popup&link=http://www.allagents.co.uk/review/7245/&redirect_uri=http://www.allagents.co.uk/review/7245/ "Share on your Facebook Wall"){kind=logo}
 nobody has apologised to us. They seem to love passing the buck and not taking the blame for their own lack of moral work ethic. I cannot wait til this renting experience is over./&display=popup&link=http://www.allagents.co.uk/review/7112/&redirect_uri=http://www.allagents.co.uk/review/7112/ "Share on your Facebook Wall"){kind=logo}
. Went behind my back to another agent in the chain to make them reduce a price when I had expressly told them not to do this. Don't provide individual contact details for anyone in the office - you can only contact their central email address. They never replied to any of my specific requests without me having to chase. (I'm talking about responding within 24 hours - not unreasonable.)
They apparently tie up the whole sales team in meetings for the whole of Monday morning and the first hour of every day - surely peak times for people trying to make offers, especially after the weekend?
When I made an offer on another place on a Saturday morning, that agent contacted KFH to verify that I was selling my place etc. They didn't reply to Monday morning. Thankfully no other offers came in during that time or I may well have lost out due to them.
Asking price they 'achieved' was /&display=popup&link=http://www.allagents.co.uk/review/6656/&redirect_uri=http://www.allagents.co.uk/review/6656/ "Share on your Facebook Wall"){kind=logo}
; the lettings manager was disgracefully rude; and I was told there was an included parking space, only to find out on the day of moving in that there wasn't.
On raising the lack of parking space with the agents I was accused of lying and they made no attempt to rectify the problem themselves, leaving me to deal with the landlord direct.
Avoid at all costs. /&display=popup&link=http://www.allagents.co.uk/review/5926/&redirect_uri=http://www.allagents.co.uk/review/5926/ "Share on your Facebook Wall"){kind=logo}
Be wary of dealing with KFH! They are by far the worst agent I have had misfortune to deal with!/&display=popup&link=http://www.allagents.co.uk/review/3945/&redirect_uri=http://www.allagents.co.uk/review/3945/ "Share on your Facebook Wall"){kind=logo}
 and have found that KFH consistently over value the properties they are selling. No doubt this is because they know people are currently offering under asking price, but there is a house on Grayshott Road they are trying to sell for 6% MORE than the vendors bought it for in Nov 2006, at the height of the property market! According to them, the fall in house prices hasn't happened on that particular road (a claim that is easily dismissed by looking at the land registry details of sold house prices!) It is annoying to have to deal with agents who so clearly have either absolutely no knowldge of the market in whcih they work, or who ARE aware of the market and are blatantly trying to rip potential buyers off! I really hope that everyone looking at properties with them does their research and don't end up paying over the odds./&display=popup&link=http://www.allagents.co.uk/review/3787/&redirect_uri=http://www.allagents.co.uk/review/3787/ "Share on your Facebook Wall"){kind=logo}
 was promising. They had a very good selection of properties on their books and the agent who showed us around answered all our queries and was very friendly. That is until we handed over a hefty fee, deposit and first months rent.
After moving in, we called the managing agent to try and resolve a multitude of issues. We were informed that no the alarm didn't work and we could pay to have it installed, no the fireplace was not connected, no the windows did not open and no they couldn't fix the falling doors. That the agent who had shown us around no longer worked for them and he had given us incorrect information.
Over the next few months we were insulted by one member of staff on repeated occasions and followed this up with an official complaint with head office. Nothing has come of it. We eventually decided to move out after 2 gas leaks where TRANSCO deemed our boiler and lack of ventilation unsafe but KFH engineers insisted there was nothing wrong.
We are now being bombarded with multiple calls asking us to leave at 10 am on the last day of our tenancy because the new tenants have been offered the same move in day. They would like us to leave having had the property professionally cleaned as well. And finally to add insult to injury, they are charging us 40 pounds plus VAT to provide a reference to our new landlords.
I didn't mind paying for a reputable agent when we signed up, but the service we have received continues to astound me and leaves me feeling frustrated and powerless that there is no regulatory body to refer such matters to. From now on I will take my chances and deal directly with landlords only./&display=popup&link=http://www.allagents.co.uk/review/3437/&redirect_uri=http://www.allagents.co.uk/review/3437/ "Share on your Facebook Wall"){kind=logo}
 that they didn't "Share on your Facebook Wall"){kind=logo}
 to rent the place out instead of suffering a loss when trying to sell it.
As I was a novice I decided to use a supposed reputable estate agent. After speaking to a couple of estate agents I decided to use KFH, even though they were expensive, because I felt I could trust them. I could not have been more wrong!
The issue essentially centres around the fact that you can pay extra (stupidly, I did) for them providing a rent collection service. The theory is that they will monitor if a tenant pays on time and if not, they will chase them. In my case, over a period of 1 year, they did NOT monitor this at all.
Every single time the rent was due, it was never paid on time. I never once received an adequate explanation from KFH. Each time after waiting for 1-2 weeks, I would have to chase KFH for payment.Each time I called they had no idea that rent had not been paid i.e. they were not doing their job/monitoring the situation!
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. Never even hit the open market as they sold to a buyer on their books. Only quibble would be that with hindsight we could maybe have put the flat on at a slightly higher price, but then we got it valued by 3 agents and they all came in at the same level so can't really complain./&display=popup&link=http://www.allagents.co.uk/review/2245/&redirect_uri=http://www.allagents.co.uk/review/2245/ "Share on your Facebook Wall"){kind=logo}
