Kinleigh Folkard & Hayward
based on 63 ratings. This website contains 62 user reviews of Kinleigh Folkard & Hayward.
Agent Information
Kinleigh Folkard & Hayward
Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London, and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise.
Offices / Branches
- Bromley - 161 High Street Orpington, Greater London
- Bromley - 76 High Street West Wickham, Greater London
- Bromley - 4 Station Buildings Hayes, Hayes,
- Bromley - 55 Chislehurst Road Chislehurst, Greater London
- Bromley - 1 High Street, Greater London
- Bromley - 50 High Street Beckenham, Greater London
- Bromley - 57 High Street, Greater London
- Kingston Upon Thames - 55-59 Fife Road, Kingston upon Thames,
- London - 251-251b Wimbledon Park Road Southfields, Wandsworth,
- London - 48 Peckham Rye, Greater London
- London - 113 Rosendale Road West Dulwich, West Dulwich,
- London - 58-60 Tooting High Street Tooting, Wandsworth,
- London - Surrey Quays Shopping Centre Surrey Quays, Southwark,
- London - 1 Leigham Court Road Streatham, Lambeth,
- London - 1 Putney Hill Putney, Wandsworth,
- London - 41-47 Barrow Hill Road St John's Wood, Westminster,
- London - 83 Chase Side Southgate, Enfield,
- London - 199a West End Lane West Hampstead, Brent,
- London - 81-83 Lower Richmond Road West Putney, Wandsworth,
- London - 517 - 519 Garratt Lane Earlsfield, Wandsworth,
- London - 334 Garratt Lane Earlsfield, Wandsworth,
- London - 5 Compton Road, Wimbledon,
- London - 767-769 High Road Finchley, Barnet,
- London - 50 - 52 Peckham Rye Peckham, Greater London
- London - 24 Broadway Parade Crouch End Crouch End, Hornsey,
- London - 15-17 Westow Hill Crystal Palace, Greater London
- London - 1 Station Approach Burnt Ash Hill Lee Green, Lewisham,
- London - 44-48 Borough High Street, Southwark,
- London - 49 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 107-109 Lordship Lane East Dulwich, Southwark,
- London - 206 Muswell Hill Broadway, Haringey,
- London - 7 Central Buildings, Ealing,
- London - 39 Dulwich Village, Lambeth,
- London - 36-37 Topsfield Parade Crouch End, Haringey,
- London - 44 Abbeville Road Clapham, Lambeth,
- London - 64 Turnham Green Terrace Chiswick, Chiswick,
- London - 355 Brockley Road Brockley, Lewisham,
- London - 25-27 Montpelier Vale Blackheath, Greenwich,
- London - 38 England's Lane Belsize Park, Camden,
- London - 23 Leinster Terrace Bayswater, Westminster,
- London - 108 Northcote Road Battersea, Wandsworth,
- London - 242 Battersea Bridge Road Battersea, Wandsworth,
- London - 517-519 Garratt Lane Earlsfield, Wandsworth,
- London - 7a Dartmouth Road Forest Hill, Lewisham,
- London - 36 North Audley Street Mayfair, Mayfair,
- London - 235-237 Baker Street Marylebone, Marylebone,
- London - 1 Burnt Ash Lane Lee, Lewisham,
- London - 36 North Audley Street Mayfair, Mayfair,
- London - 251 Brompton Road Knightsbridge, Greater London
- London - 292-294 Kennington Road Kennington, Lambeth,
- London - 298 Upper Street, Islington,
- London - 58 Highgate High Street, Haringey,
- London - 10 Market Place Hampstead Garden Suburb, Hampstead Garden Suburb,
- London - 180 King Street Hammersmith, Hammersmith,
- London - 29 Effie Road Fulham, Hammersmith and Fulham,
- London - 124 Balham High Road Balham, Wandsworth,
- View All Branches
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Kinleigh Folkard & Hayward, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 3)
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1
person found
this helpful.
by 'Kirsty' 8/5/2012
- Branch:
- 107-109 Lordship Lane East Dulwich
- Services:
- Lettings (as a Tenant)
- Staff Member
- John Flynn
- Staff Member
- Anna Fitzsimons
- Experience:
- Would you use the agent again? No
House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the old dirty furniture into the back garden ourselves. Four weeks later they arranged a skip and some workmen who kindly dragged all the of the rubbish that was now rat infested and even more filthy back through the house leaving a path of destruction behind them.
Fridge/freezer was broken the day we moved in - KFH accused... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'Iona' 24/4/2012
- Branch:
- 1 Putney Hill Putney
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been renting here for over a year now, and I just feel that KFH don't care about the tenants.
I lost my key and I need authorisation to get a new key cut... I have been waiting 3 weeks for this!!! I am having to wait for my flatmates to be in to let me in.
They have stopped returning my emails and the phone rang out when I tried to call, so it seems I can't get in my own property!
Was this review helpful? Yes
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2
people found
this helpful.
by '03hensjo' 19/4/2012
- Branch:
- 292-294 Kennington Road Kennington
- Services:
- Lettings (as a Tenant)
- Staff Member
- Cleo McKay
- Experience:
- Would you use the agent again? No
We are three students who have moved to London to study at university. After finding our property using a property search website we arranged a viewing the next day. We met Cleo McKay at the property and she hastily showed us around a currently occupied flat. The house is nice and very big which is perfect for us. After moving in in August 2011 we have slowly discovered many faults with the house. Firstly, our bathroom is underground and there is only one tiny extractor fan which is used to aerate the room. This inevitably causes lots of problems and now there are lots of patches of mould... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'jcf' 3/4/2012
- Branch:
- 50 High Street Beckenham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
DO NOT USE KFH!!! I have been renting a flat through them for 10 years and have had nothing but rudeness and disdain from every person I have dealt with. Once they have received the security deposit they are no longer interested in you as a tenant at all. One really bad winter we had several feet of snow and our heating broke down. I called them to get it fixed and it took them 3 days to get in contact with anyone as they didn't think it was a priority! Every time you renew your tenancy agreement, (which essentially is them printing off a new copy of your contract) they charge £150 but... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'HelenDouglas' 26/3/2012
- Branch:
- 15-17 Westow Hill Crystal Palace
- Services:
- Sales (Prospective customer)
- Staff Member
- Ben Richardson
- Staff Member
- Ronke London
- Experience:
- Would you use the agent again? No
Both agents treated me with contempt. When Ronke and I left the first property she showed me, I said I would tell her my thoughts in the car. As soon as we got in, she turned the radio on full volume. I was too shocked to say anything. She did not look at me or ask me anything. She then took me to a different property from the one I had asked to see and then claimed she had made a mistake, confusing it with another on the same road. I found this very hard to believe as the two properties were very different. It turned out she didn't have the keys to the one I wanted--so, clearly, she was... (read more)
Was this review helpful? Yes
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5
people found
this helpful.
by 'Etienne' 19/3/2012
- Branch:
- 50 High Street Beckenham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tom Glavey
- Experience:
- Would you use the agent again? No
We rented a property from this agent and still haven't been repaid our deposit or given a reason why after 6 weeks of trying to contact both the landlady and the agency. Do not use this agency - they are unhelpful, dismissive of any complaints and unwilling to put anything they tell you into writing. The guy who is supposedly their rental manager is particularly bad, and after finally getting the name of their "Accounts Manager" I am getting the "on the other line" treatment from him - unbelievable!! They do not return calls unless it is a possible sale / rental (they are very quick at that!). After 20 years of working in the property business I have never come across customer service like this ....
Was this review helpful? Yes
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1
person found
this helpful.
by 'Avoid KFH' 13/3/2012
- Branch:
- 107-109 Lordship Lane East Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We are currently dealing with KFH as a tenant, and are having the worst experience ever. The staffs are rude and arrogant, the administrator is a mess and had we not been pro active in chasing them up for documents and procedures we would still be waiting for our contracts.
As soon as we had given them our holding deposit, their attitude has changed and everytime we needed clarification or advice we were quickly dismissed. All our emails to date has been ignored and when they were chased up, they blamed the administrator and got defensive.
Extremely dissapointing services, will avoid at all cost in future. Moving is stressfull enough, there is no need to make it more difficult, and certainly no excuse for lack of staff courtesy.
Was this review helpful? Yes
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2
people found
this helpful.
by 'S Davies' 12/3/2012
- Branch:
- 124 Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Karla Gallivan
- Staff Member
- Kim oxton
- Experience:
- Would you use the agent again? No
While the sales rep was an absolute dream to work with and very helpful, it was a completely different story when we started to deal with our management team.
We were held up moving into the flat before Christmas as they were redoing all the windows. However, when we moved in, the following January, the work hadn't even started. The work did not then start until March. The builder who was employed to do this had been in a car accident, which I totally empathise with - however, dealing with his frantic calls to my mobile begging to be kept on the job, were both stressful and... (read more)
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7
people found
this helpful.
by 'Tezzafish' 27/1/2012
- Branch:
- 251-251b Wimbledon Park Road Southfields
- Services:
- Lettings (as a Tenant)
- Staff Member
- Elsbeth Mauleverer
- Staff Member
- Anna Fitzsimons
- Experience:
- Would you use the agent again? No
We've been renting the property for over 4 years now and until September last year we've never had the need to contact the agents about repairs. However, in September last year I emailed them with a list of things, large and small, that needed repairing. The major things were a large leak in the bay window, washing machine not draining, and tiles under the shower coming away from the wall.
It took them four weeks to send someone round to look at the faults. I waited a week after the visit and no news from them. Only two of the minor issues had been fixed (though in fixing a cistern... (read more)
Was this review helpful? Yes
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7
people found
this helpful.
by 'DW' 27/1/2012
- Branch:
- 29 Effie Road Fulham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Rude, aggressive and unfriendly. I would never want to encounter anybody from the office again. These people reminded me of why is terrible about estate agents and I strongly recommend people stay away
Was this review helpful? Yes
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4
people found
this helpful.
by 'Disgruntled tenant' 26/1/2012
- Branch:
- 517-519 Garratt Lane Earlsfield
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We had numerous issues with the property we rented (boiler, shower, fixtures & fittings). When problems were reported KFH were rude on the phone and displayed a complete lack of urgency in fixing any problems! Never rent property through KFH!!!
Was this review helpful? Yes
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7
people found
this helpful.
by 'First Time Buyer' 23/1/2012
- Branch:
- 50 High Street Beckenham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
In response to the comments of the disgruntled seller: the reason why your property had very fiew viewings is because the agents in this branch are very reluctant to show the properties to the potential buyers. It was with shock and disbelief that we found out they were actually lying to us when they said the places we wanted to see were sold already. We are first time buyers and are new to all of this, and despite having heard stories about estate agents, we were not prepared to be treated this way. I find dealing with this particular branch one of the most distressing experiences.
Was this review helpful? Yes
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by 'Fin' 21/1/2012
- Branch:
- 1 Burnt Ash Lane Lee
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We've got funds at the ready, but getting to view the properties we would like to view is like pulling teeth. And even though we didn't expect great service - these are property agents after all - the attitude was shocking all the same.
At first, the agent showed us a few properties - which were not to brief. We thought it polite to go with the flow at first as we thought it part of the process. When we didn't find any property to our liking (as they were not per brief) the interest waned and it became even more difficult to view the properties we wanted to view. When we stressed and asked to be shown more properties, we were expected to consider making 'offers' by looking at the photos on their website! I found it especially shocking that all the while the insinuation was on us being time wasters.
Found the agents generally dis-interested and lazy at worst. Every question felt like asking a teen for a favour. Thankfully they are not the sole reps of some properties we like!
Was this review helpful? Yes
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5
people found
this helpful.
by 'Alla' 30/11/2011
- Branch:
- 50 High Street Beckenham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
TO AVOIDE!!! NEVER USE Kinleigh Folkard & Hayward!!! You will waste your time and money!
I and my husband tried to move in an apartment in Beckenham…Tried…
2 weeks before the move we paid the deposit, signed a contract and agreed on a moving date. On their side the agency and Landlord signed the contract and confirmed the date.
One week before our moving I called the agency 2 times to confirm the date and time we were going to pick up keys and to move into a flat.
Than they urge us to pay the full deposit and the first rental month.
We rented a van and with all our belongings... (read more)Was this review helpful? Yes
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4
people found
this helpful.
by 'DP' 8/11/2011
- Branch:
- 180 King Street Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We currently rent a flat with KFH. I have not been impressed with the way they handled the contract negotiation or how they are currently managing our account. The worst thing is that as soon as you have signed the local branch do not want to know and every problem is referred to head office call centres. This is quite frustrating as it is a really inpersonal way to do business when there is a branch right round the corner from our house!
- We initially asked for a 12 month contract witha 6 month break clause - and was told they did not do 6 month break clauses so we were better to take a... (read more)
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6
people found
this helpful.
by 'The Bush' 3/11/2011
- Branch:
- 1 Burnt Ash Lane Lee
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I am currently in the process of trying to buy a property through this agent. I am a cash purchaser with funds in savings. I am amazed thus far by the unprofessional, thuggish and dishonest nature I have encountered thus far.
Do KFH staff receive any training at all? Do they even know what a code of conduct or good practice actually is?
Unfortunately as they are the agent of choice by the vendor I am stuck dealing with them. But I will be very vocal every step of the way. Good and bad, who knows, things could get better.Was this review helpful? Yes
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4
people found
this helpful.
by 'disgruntledtenant' 13/10/2011
- Branch:
- 58-60 Tooting High Street Tooting
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I found the service at KFH absolutely terrible. The property that we moved into turned out to be a nightmare and when we contacted KFH they would ignore our emails and calls. We could ring the office 10 times a day and every time the agent was always on the phone/out of the office/busy and they wouldn't call back. It added so much unnecessary stress to our lives. They additionally never once gave us the required 24hrs warning for a property viewing and would often contact us 30 minutes before a viewing, even on Saturday mornings. Getting the deposit returned was a horrific experience and ultimately I implore you never to go with KFH.
Was this review helpful? Yes
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3
people found
this helpful.
by 'NiceTenant' 5/9/2011
- Branch:
- Surrey Quays Shopping Centre Surrey Quays
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am the tenant and we are moving soon. KFH has been sending an incompetent lettings agent who didn't give me 24 hours notice before he came by with new prospective tenants. He then argued with me that he tried to call several times (which I found out later he didn't have the correct number but everyone else did) and argued with me in front of the prospective tenant about this. He then the next time had another viewing so he made it for 11:30am and came at 11am, then spent 1/2 hour in our master's bedroom with new prospective tenants talking while we sat in our living room watching tv. I spoke to the Manager Sarah Mitchell, she then proceeded to tell me that she "hoped my relationship would improve with this lettings agent" when she didn't solve the problem as to informing him that he needs to attend viewings ON TIME. 3rd time, he had one of his colleagues book the appointment at 5:30, he then showed up at 4:30. Totally stupid and incompetent, rude, and doesn't seem to think they have any problem running THEIR CIRCUS OF ANIMALS!
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4
people found
this helpful.
by 'Dave' 26/8/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I wish we had read this site before choosing KFH as our agents. Clueless and incompetent. Even the smallest task proved too difficult for them (eg changing inaccurate details regarding our property on their website). They put in the bare minimum effort into the advert and then sit back and wait for the property to sell itself. They will give you the patter about their high tech approach to sales, internet hit rates, feedback etc: don't believe a word of it. They never return phone calls, never update you on progress and don't even take the hint when you go into the office to make a fuss. Avoid like the plague.
Was this review helpful? Yes
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3
people found
this helpful.
by 'ex KFH tenant' 21/7/2011
- Branch:
- 81-83 Lower Richmond Road West Putney
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The whole experience has left me bitter and twisted and I would advise everyone to AVOID.
- Finding and leasing the property KFH, we took a 'furnished' flat. Following a 9 hour drive down from Scotland with what we thought we need to set up house in Putney, we moved in to find 'furnished' only included a sofa and 2 beds. No tables, no chairs, no crockery etc... I have rented un-furnished flats with more! If KFH has been honest we could have brought more down from Scotland with us. Instead we had to spend 100's of pounds kitting out the flat! The response we got when questioning their... (read more)
Was this review helpful? Yes
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by 'DoNotUseKFH!!' 5/7/2011
- Branch:
- 25-27 Montpelier Vale Blackheath
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Do not use this company to manage your property. Not only do they not follow basic instructions, get my name and address of property wrong they don't improve their service after a complaint is made. The head of management Natalie Brownsmead was contacted due to the level of service and to be honest she is as incapable as her staff.
DO NOT waste your money by having them manage your property.
Was this review helpful? Yes
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1
person found
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by 'ferret' 28/6/2011
- Branch:
- 39 Dulwich Village
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
I simply cannot understand all the negative reviews. I bought a house through the Dulwich branch and the two representatives I dealt with were courteous, helpful and efficient. After a couple of viewings of houses that I had found on the web, they suggested some more which i hadn\'t noticed, and I ended up buying one of them, with which I am very happy. Subsequently they have been very helpful with recommendations for builders to undertake some refurbishment work.
All in all, a first rate experience.
Was this review helpful? Yes
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3
people found
this helpful.
by 'DontuseKFH' 3/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Having rented a managed property with KFH for a year, they proved to be unreliable and inconsistent throughout. They attempted to over charge us twice and almost every employee I spoke to has proven to be unhelpful and rude.
We recently moved out of the property and although they were quick enough to take our initial deposit, I've had to fight and remind them to send us the check out report let alone the deposit (at this present time, it's been over a month). Not only did they also make the accidental mistake of charging us an extra day, when we actually checked out a day before we were supposed to buuuuut they also informed us today (after much chasing) they "FORGOT" to carry out the check out report and would therefore get back to us when they had finished comparing our initial check in report with the one conducted for the new tenants.
I would not recommend them to anyone, as I don't hate anyone enough to be that cruel. I appreciate estate agents can be bad but Kinleigh Folward & Hayward is a joke.
Was this review helpful? Yes
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4
people found
this helpful.
by 'bl' 12/4/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
When deciding to sell our flat, for some reasons we were foolishly persuaded by their 'sales pitch' as to why we should use them as our agents! It was a catalogue of errors on their behalf from start to finish. Once we signed on the dotted line to give them sole agency, for a thankfully reduced sentence of 6 weeks (rather than the 12 they have in the initial contract) - we saw nothing of their sales skills again! In the 6 weeks they have never returned a single phone call - leaving you to do all the work. On the few viewings that they managed to arrange, we actually did a portion of them as... (read more)
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3
people found
this helpful.
by 'disgruntled' 3/4/2011
- Branch:
- 50 High Street Beckenham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Had property on the market with them for months. Very few veiwings, even less feedback and the staff seemed to change every week.
Was this review helpful? Yes
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3
people found
this helpful.
by 'mish' 30/3/2011
- Branch:
- 1 Burnt Ash Lane Lee
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
They did not actually manage to sell my property in the end but the time I was with them as a seller they misinformed me continually about lost documents and perspective buyers and offers. Got to be the worst estate agent I have ever encountered. Do not touch them with a barge pole!
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2
people found
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by 'Mrs Mills' 25/3/2011
- Branch:
- 124 Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Outrageous bunch! Shocking service, all their care about is money money money, paying for a fully managed service and they can't even arrange a gas safety for me! Quite keen to get their statement out, before my tenant moved in though! Next time round, I'm going to use an independent!
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3
people found
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by 'Colinbert' 15/2/2011
- Branch:
- 36-37 Topsfield Parade Crouch End
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I am appalled at how bad the service of this Branch is. I am looking to buy a property and the estate agent couldn't of been less interested if he tried. He was late meeting me on 3 occasions with no apology and is rude and ignorant. It has put my off buying a house, and certainly this estate agent!
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1
person found
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by 'Vishal' 15/2/2011
- Branch:
- Surrey Quays Shopping Centre Surrey Quays
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Renting through Surrey Quays, so far from referencing and such been okay. Were initially told managed by landlord but contract has rent going to KGH, will update if we were lied to about that (and then further update on any issues we come across falling from that)
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2
people found
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by 'steph' 14/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely awful service. Forgot to get my partner's references before we moved in. When we moved in the flat was full of the landlord's furniture despite having been advertised as unfurnished, which meant we couldn't move ours in until they had removed it. This took days. Reported various problems with the flat which they took months to resolve. Some, such as not being able to programme the heating, are still unresolved and we have been here for five months. KFH seem to value landlords and have absolutely no interest in tenants. They are rude, incompetent, disorganised and ignore most phonecalls/emails. I would strongly advise against using KFH.
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2
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by 'Mr M' 31/1/2011
- Branch:
- 41-47 Barrow Hill Road St John's Wood
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
They quickly asked me for a 1 week deposit to hold the flat.
Did not fix the freezer, which was one condition of my offer.
Still fighting to get my deposit back
I don't recommend these guys to anyone.
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1
person found
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by 'claire' 25/1/2011
- Branch:
- 58-60 Tooting High Street Tooting
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very poor communicating. They even lost our keys after some building work. Do not trust them at all and would never rent any property through them again. When they managed the property the situation was completely hopeless. Useless workmen + very very rude on the phone.
Was this review helpful? Yes
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by 'natuchi' 17/1/2011
- Branch:
- 180 King Street Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'natuchi' rated Kinleigh Folkard & Hayward but did not write a review. -
1
person found
this helpful.
by 'Landlord2011' 7/1/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As a landlord, I used KFH to manage the letting of my property whilst I was abroad.
I would say that, overall, it would have been far simpler for me to have managed the property myself, albeit from overseas. Virtually every dealing with the agents added complication, as they neither understood the property nor acted with any urgency. As individuals, I found most that I dealt with to be fairly unresponsive... and more often than not e-mails to them received an out-of-office response.
Having spoken directly with my tenants a number of times, it seems that they felt the same way.
Overall, I strongly resent paying KFH any management fee for the troubles they caused me and in fact I have been left out of pocket due to their mis-management of household repairs that were carried out under their management.
I strongly advise any prospective landlords to avoid KFH.
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2
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by 'Steve' 11/12/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I do not know how this company manages to survive in Putney. For hose who do not know, the high Street is dominated with estate agents and I would have expected that agents as bad as this would not survive.
The agents did not listen to what I had to say and constantly mucked me about. I doubt they would ever have found me a property as they were a bunch of jokers but to be honest I am glad they didn't.
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by 'cohen' 4/11/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have used KFH before, and really do think a lot of these people (especially the tenants) are just twisted, bitter individuals who like to moan because they can't afford to buy a property.
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by 'Notmovingtomorrow' 26/10/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrible experience. After getting us to view a property the same time as someone else- we agreed on the spot that we wanted it. Our offer was passed on the same day which was great- and then a moving date was set for 2 weeks time. We heard next to nothing in the 1st week, and then only recieved paperwork a week before the move. Then that was recieved, everything was given the green light- until the DAY before the set move- when suddenely there where all sorts of un-resoved issues that had never been mentioned. And now the place has fallen through and they want to keep
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2
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by 'jsaul' 26/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst renting experience of my life. KFH Earlsfield branch have repeatedly let us down on many occasions now. There is a complete lack of customer care and service towards their tennants. They couldn't care less!! Lack of communication between all members of staff. Appalling attitudes, I was told something in contract 'didn't mean anything' and after many mistakes made by them (IE: constanttly letting themselves in to our home without permission on a number of occasions!!) nobody has apologised to us. They seem to love passing the buck and not taking the blame for their own lack of moral work ethic. I cannot wait til this renting experience is over.
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3
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by 'Scotchio' 28/9/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Being the newest Estate agent in the area I was expecting a hungry and enthusiastic staff desperate for a slice of the local business. How wrong I was.
There was a total lack of communication from the branch, sometimes 6 weeks between phone calls from them. Utterly lazy and reactive staff who were defensive when picked up on flaws to their service.
We were locked into a 12 week contract where we got 6 viewings and feedback on only 2 of those viewings. Eventually I walked in and talked through my grievances and they agreed immediately that they were at fault and I could break my contract with them 3 weeks early.
I have moved my property to Streets Ahead in Crystal Palace who have far more local knowledge and a proactive attitude to selling property.
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by 'unimpressed' 23/9/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Really can't think of anything they did well. Never gave notice of doing viewings. Sent round agents who knew nothing about the place - clearly hadn't even read the spec. Lied about who my prospective buyer was (turned out to be an investor...). Went behind my back to another agent in the chain to make them reduce a price when I had expressly told them not to do this. Don't provide individual contact details for anyone in the office - you can only contact their central email address. They never replied to any of my specific requests without me having to chase. (I'm talking about responding... (read more)
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1
person found
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by 'harried_tenant' 8/9/2010
- Branch:
- Surrey Quays Shopping Centre Surrey Quays
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Had a terrible experience... They put together all our paperwork, but two days before we move in, inform us that the landlord accepted someone else's offer and that they were kept in the dark. When asked why they didn't contact the landlord when we paid the holding deposit, they told us they were dealing with some spokeperson who is now out of the country. After such a shocking and unprofessional behaviour, they tried to pacify us by offering another flat- which, wasn't available as well. The manager lied to us about the contact details of the building managers and kept changing their story. At the end of it, they've just washed their hands off the entire thing. Pathetic, unscrupulous and despicable.
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by 'maycat' 3/9/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Terrible customer service.... I didn't expect them to be honest, however the service was far below what I called standard service - Aggressive and Rude. At one stage I was confused about my buyer's status'
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1
person found
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by 'beefqueen' 6/8/2010
- Branch:
- 292-294 Kennington Road Kennington
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Poor experience with KFH Kennington. Pleasant agent during the viewings stage. However, the description of the property was wrong (no dishwasher and no power shower); the lettings manager was disgracefully rude; and I was told there was an included parking space, only to find out on the day of moving in that there wasn't.
On raising the lack of parking space with the agents I was accused of lying and they made no attempt to rectify the problem themselves, leaving me to deal with the landlord direct.
Avoid at all costs.
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by 'n' 5/8/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
A truly terrible experience with the sales department at West Hampstead. My offer for a flat was accepted and as I thought things were going to plan when after arranging for my surveyor to view the property they claimed the flat had already exchanged. The sales department were very aggressive and dishonest. I would never trust KFH again after their dishonest and aggressive behaviour.
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by 'matty' 23/4/2010
- Branch:
- 298 Upper Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Pretty awful experience with KFH. Let a flat from them, they constantly got us confused with others, sent us the wrong info, didn't update us as to what was happening. Seemed to be two sets of fees too -these people are laughing at us!
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by 'purple' 16/4/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We had extremely bad experiernce with Brockley office. The staff are incompetent and unprofessional. They put 2 groups of viewers for one property at the same time despite our early view reservation. They didn't pass on our offer properly to the vendor, and varies staffs from same office made varies contradictary comments to us during the negotiation process. One day eveening we were told we made the highest offer, then next day early morning we were informed that the house has been sold to other party who made higher offer than us. we wonder what was happend overnight? We never recommend anyone to use KFH expecially brockley office.
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by 'Andy N' 26/2/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We got a good result selling through our local KFH, in what was a really tough market. They arranged plenty of viewings, were good with feedback, chased the seller and solicitors, and their on-the-spot decision when a lowball renegotiation offer / gazunder was made probably saved us about
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by 'Trudi' 21/2/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rang the Peckham Branch and went to see my flat twice before agreeing to rent it. I did have to chase the estate agent about the contracts, and was somewhat concerned after handing over the hefty KFH admin fees, but that aside the process went very smoothly indeed. KFH organised the inventory people to be here at 9am, I arrived about five minutes before and we were finished by 9.30am.
There are a few teething issues with the flat in terms of things are not quite as they should be - but these are minor problems. I only moved in yesterday and KFH manage this property, so we will see what happens with that.
I haven't found KFH in Peckham to be unprofessional at all, quite the contrary.
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by 'Nina' 20/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
From beginning to the end, it has been a nightmare to be renting through KF&H!!!! They are not professional at all and they constantly make mistakes at all levels. They do not even want to give receipts of payment of the rent to they tenants. They said we could use it against them! They definitely are doing dodgy businesses and hidding their accounts. Please, do not use this agency.
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by '1234' 10/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When moving into the flat a number of repairs should have been carried out at the property. After many weeks of trying to contact the person who manages out property and three months of writing e-mails, we have not had a single repair carried out!
The only thing they have done is replace a broken fridge two month after the original request. So for those two month we had to store our food on the balcony! (The fridge and the oven did not work from day one, and they were informed to fix it from the moment the contract was drawn up.)
Be wary of dealing with KFH! They are by far the worst agent I have had misfortune to deal with!
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by 'Aosher' 21/12/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Truly awful. We used the Crouch End branch and it was a nightmare from start to finish. The lady who showed us properties couldn't have cared less; she literally opened the door for us then stood in the doorway sending text messages while we showed ourselves around. The process of letting was absurdly chaotic, with important documents going missing, deadlines being missed and silences that occasionally stretched for a whole week. Post-letting service has been shambolic; they have somehow managed to lose our inventory and have asked me to sign the same document no less than three times. Sadly they were the only agent who had a property that we liked; only use these guys if you have no attachment to your sanity.
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by 'Mr Bongo' 19/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used KFH in Fulham to Let my property and wish I had never gone near them after losing nearly two thousand pounds in just a 6 month lease.
They found me tenants quickly but the rent they achieved was 22% less than the previous tenants. They assured me that was the state of the market. The documentation they sent me was to the incorrect email address on more than one occassion and even on the lease agreement they spelt my name incorrectly.
They charged me 9% + VAT commission for the entire year,up front and in full. After 4 months into a 12 month lease the tenants gave notice and will move out shortly making their entire tenancy 6 months. KFH are refusing to refund any of the commission to me.
In this dispute I asked them to provide documentation to me in the Terms & Conditions showing where they could keep my money. They provided a document which I'd never seen or signed. When I told them that I'd signed another document they told me that I still couldn't have my money back.
Amazingly they've asked me if I want to continue using them!!
Don't go anywhere near them.
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by 'molly' 18/12/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We have seen every house on the market in the area we are looking to buy (no joke!) and have found that KFH consistently over value the properties they are selling. No doubt this is because they know people are currently offering under asking price, but there is a house on Grayshott Road they are trying to sell for 6% MORE than the vendors bought it for in Nov 2006, at the height of the property market! According to them, the fall in house prices hasn't happened on that particular road (a claim that is easily dismissed by looking at the land registry details of sold house prices!) It is annoying to have to deal with agents who so clearly have either absolutely no knowldge of the market in whcih they work, or who ARE aware of the market and are blatantly trying to rip potential buyers off! I really hope that everyone looking at properties with them does their research and don't end up paying over the odds.
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by 'Jinja' 16/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My initial experience with KFH (Crouch end) was promising. They had a very good selection of properties on their books and the agent who showed us around answered all our queries and was very friendly. That is until we handed over a hefty fee, deposit and first months rent.
After moving in, we called the managing agent to try and resolve a multitude of issues. We were informed that no the alarm didn't work and we could pay to have it installed, no the fireplace was not connected, no the windows did not open and no they couldn't fix the falling doors. That the agent who had shown us around... (read more)
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by 'amusedpropertybuyer' 22/10/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Shockingly bad.
I have dealt with KFH twice now and each time they have been incompetent and rude.
They dont seem to realise who their clients are.
I arranged a valuation of my property this week for 630pm, only to be told (shortly beforehand) that they didn't "do" vaulations after 6.
I then re-arranged the appointment with them. When I couldnt make the appointment and called to let them know, they responded by saying "why didn't you let us know earlier??"
The branch I dealt with was Crouch End.
I also bought a flat through this branch two years ago, and they were rude and unhelpful then as well.
I won't be using KFH again, ever, and will be doing my best to discourage as many people as possible not to use them.
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by 'Steve' 13/8/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This is the first time I have ever done this, but the service I received was so bad I felt compelled to write a review .
For the first time last year, I became a landlord with a flat, that I originally lived in, becoming too small for my growing family. Due to the poor state of the market, it made to sense (at the time) to rent the place out instead of suffering a loss when trying to sell it.
As I was a novice I decided to use a supposed reputable estate agent. After speaking to a couple of estate agents I decided to use KFH, even though they were expensive, because I felt I could trust... (read more)
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by 'shell' 30/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Trying to buy a property on the KFH Peckham books is a nightmare. They are rude and incompetant. I would give more details but can't be bothered to list the catalogue of their failings. Dreadful in every way.
Was this review helpful? Yes
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by 'cwninja' 28/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Generally incompetent, fail to follow things through, work never gets done unless you are constantly nagging.
Rude and obnoxious letters... often worded as an attack on residents.
Without notice, charge
Was this review helpful? Yes
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by 'fjm' 28/7/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
A really friendly, energetic bunch; they really know their stuff. We used several of their offices in our property search and they've communicated well with each other; they all got a great understanding of what we were looking for and seemed genuinely motivated to help us find our dream home. I would highly recommend and definitely use again.
Was this review helpful? Yes
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by 'KG' 30/4/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Thoroughly professional throughout, and sold our property, at asking price, to a chain-free buyer within 3 days of us instructing them (this was in 2006 mind...). Never even hit the open market as they sold to a buyer on their books. Only quibble would be that with hindsight we could maybe have put the flat on at a slightly higher price, but then we got it valued by 3 agents and they all came in at the same level so can't really complain.
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by 'SouthgateBoy' 20/4/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I sold a property in Crouch End with KFH and have nothing by praise for their staff, especially Ozi who did a fantastic job of marketing my property and handling the negotiation of the sale.
I highly recommend them, and wouldn't hesitate to work with them again.
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by 'DeepThoughts' 16/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
"Tim Nice-But-Dim". That's how I sum up my experience of KFH. They were always very nice, but incredibly incompetent. For example, we rented a place:
- They sent us an invoice. We called back and pointed out that the total was wrong.
- They posted a second invoice. They'd corrected the total... but now the date was wrong. Hold on, it was right the first time!
- They posted third invoice, date is corrected... total is wrong... by a different amount!
Every dealing we had with them was like this :-(Was this review helpful? Yes
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by 'ebailey' 9/8/2006
- Branch:
- 124 Balham High Road Balham
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Kinleigh Folkard and Haward estate agents under-valued my property by about 5%. No doubt had I gone with them they would have made a quick sale, but I was not looking for a quick sale. In fact, I was looking for the best price possible, which I achieved with another agent.
Was this review helpful? Yes
 or the hall.
There was a hole in the roof (which they let slip the ex-tenants had already informed them of) which obviously made the house freezing, damp and impossible to heat. Lots of clothes were destroyed by mould and some walls were green. Took 4 months to fix.
Owners are now moving back in so we\'re getting kicked out (which is actually a bit of a relief) so from time to time you\'ll come home from work to find a workman in your room or the like with no notice given or permission gained from KFH to enter the property. My personal favourite was the time I was in bed after a nightshift & woke up to find there was a strange man (contractor) standing in my room inspecting the walls.
It takes on average 5 phone calls and 10 emails and a massive amount of time and effect to get a reply from anyone. They clearly have caller ID as if you call from the same number a lot they stop answering, so you have to resort to using another phone to get them to answer. When they do answer they tend to be as obnoxious as they possibly can, sometimes shout "WHAT DO YOU WANT ME TO DO???" down the phone and pretty much do as little as they can get away with to help solve your problems.
Cherry on top is charging you £35 (plus VAT) to get a reference from them (so £42 to tick a box that says "satisfactory reference".) Looking forward to probably having to wrestle our deposit from their money grabbing hands./&display=popup&link=http://www.allagents.co.uk/review/24337/&redirect_uri=http://www.allagents.co.uk/review/24337/ "Share on your Facebook Wall"){kind=logo}
 he cut up our lino bathroom floor and merely gaffa taped it back. The floor is now loose and looks hideous and the job was done very poorly. This work was organised by the estate agent.
Many of the appliances and furniture in the house were on their last legs when we moved in, which we conveniently were not informed of, so whenever something breaks (which has happened naturally, not to our abuse) we are stuck with a hefty bill to replace the item or appliance. Our washing machine, tumble dryer and 3 of 10 kitchen cabinets have broken due to wear and tear since last August, all of which we are being forced to pay for. The work done on the house is of extremely poor quality and we feel it is unfair that KFH are making out that its our fault.
Whenever we try to contact someone from the agency, if we get through to someone (which is very rare), we are rudely told that we have to be more careful with our flat and that an invoice is on our way.
Since August 2011 we have spoken with KFH approximately 3 times due to their inability to call us back when we need them to.
KFH are an appalling estate agent and myself along with my 2 flat mates strongly advise you to NOT use them./&display=popup&link=http://www.allagents.co.uk/review/23294/&redirect_uri=http://www.allagents.co.uk/review/23294/ "Share on your Facebook Wall"){kind=logo}
 they charge £150 but provide absolutley nothing for this cost. I am now thankfully moving and they are being unbelievably rude about my flat which i have taken great pride in over the last 10 years. They call and give barely any notice before they want to bring prospective tenants around and are extremely nasty if I say it is not possible. They are the ones that are making the move stressful and difficult. I am so glad I am getting away from them and will NEVER use them again. I have been in the property business myself for over 20 years and am amazed that a company can stay in business with such dreadful customer service and administration./&display=popup&link=http://www.allagents.co.uk/review/23500/&redirect_uri=http://www.allagents.co.uk/review/23500/ "Share on your Facebook Wall"){kind=logo}
. I asked if I could have a cup of tea while I waited and she said that all the office cups were chipped, and she wouldn't like to offer me one of those, so I should go to the coffee shop over the road!
Ben sent me photos of a Victorian property that looked very enticing, but the windows seemed to be plastic ones. I asked him if they were and said that if they were I had no interest in seeing it. He said, What? Plastic windows? Oh, no, no. I made an hour-and-a-half journey there. The windows were plastic. I said, Why did you say there were no plastic windows? He said, what? oh? are they? Well, you see, when you asked if the windows were plastic I didn't know what you were talking about. I had never heard that term before.
Difficult (or hould I say impossible) as it was to believe an estate agent (or indeed anyone) had never heard of plastic windows, I explained that plastic windows were windows made of plastic, or UPVC, and that people of education and taste, who were interested in original or correctly restored older properties, were revolted by them. I then told him to immediately tell me if in future I used a term he did not understand, so there could be no misunderstanding.
About three minutes later, I wasn't intending to trap him, but, after I spoke a sentence I realised there was a term in it with which he might not be familiar. I waited a few seconds, then said, Do you know what I mean by ____? He said no. I said, Do you remember what I told you just a couple of minutes ago? He said, heh heh, well, you caught me out. He said it as if the matter were insignificant and boring.
And that sums it up. Why would anyone want to do business with anyone who said, "You caught me out"? If estate agents resent the way they are regarded, they need only look to clowns like these, who behave like inept parodies of the worst that we believe of estate agents.
From my experience with KFH, this attitude seems endemic to the organisation. I wasted more of my time responding to an advert by another branch which did not show photos of its two bedrooms or indicate on its floor plan that there was anything unusual about them. Nor did the agent say anything before we went there. Their ceilings turned out to be not much over six feet high.
In a third branch, an agent, perhaps because of my foreign accent, told me an outrageous lie about housing practices and regulations in London. I have lived here nearly thirty years, in several homes, and I read a lot about property.
These people are not only idiots, they are rude and dishonest idiots./&display=popup&link=http://www.allagents.co.uk/review/21401/&redirect_uri=http://www.allagents.co.uk/review/21401/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We rented a property from this agent and still haven't been repaid our deposit or given a reason why after 6 weeks of trying to contact both the landlady and the agency. Do not use this agency - they are unhelpful, dismissive of any complaints and unwilling to put anything they tell you into writing. The guy who is supposedly their rental manager is particularly bad, and after finally getting the name of their "Accounts Manager" I am getting the "on the other line" treatment from him - unbelievable!! They do not return calls unless it is a possible sale / rental (they are very quick at that!). After 20 years of working in the property business I have never come across customer service like this ..../&display=popup&link=http://www.allagents.co.uk/review/21087/&redirect_uri=http://www.allagents.co.uk/review/21087/ "Share on your Facebook Wall"){kind=logo}
.
When we first moved in, the flat was in poor condition. The toilet flush did not work, there was food scraps left in the sink and on the ceiling, lightbulbs and doorknobs missing, blinds and chest of drawers broken. We repeatedly sent over lists of things to fix to the estate agents, to be met with a complete lack of empathy and slow replies. It seemed to us that they did everything to cast blame on us - making us check back through emails to check we had raised issues, never apologising and taking up to a month or two to fix issues (gladly the toilet was fixed quite quickly).
The real issue for me was their lack of interest when our boiler broke down. There was no hot water in the flat and we either had to go to the gym / work shower / have a stand up wash. They had no timescale for fixing things once they had broken and once we had raised it. One weekend, we spent without hot water - trekking to central London from Balham to wash!! Again, no apology, no empathy.
Finally, when I moved out, I let them know I had left my laptop behind by accident - which was clearly labelled in the check out inventory. I tried to fix a date to pick it up but they had already trashed it, due to the fact it was inside the broken chest of drawers. The chest of drawers had been broken the whole way through our tenancy but they decided to change it at the end of the tenancy, presumably so they could rinse some more rent from the new people.
I am now buying a place in London and there is absolutely no way I would put any more business KFH's way - they are rude, arrogant and entirely unsympathetic to their tenants./&display=popup&link=http://www.allagents.co.uk/review/20602/&redirect_uri=http://www.allagents.co.uk/review/20602/ "Share on your Facebook Wall"){kind=logo}
. When problems were reported KFH were rude on the phone and displayed a complete lack of urgency in fixing any problems! Never rent property through KFH!!!/&display=popup&link=http://www.allagents.co.uk/review/18095/&redirect_uri=http://www.allagents.co.uk/review/18095/ "Share on your Facebook Wall"){kind=logo}
 the interest waned and it became even more difficult to view the properties we wanted to view. When we stressed and asked to be shown more properties, we were expected to consider making 'offers' by looking at the photos on their website! I found it especially shocking that all the while the insinuation was on us being time wasters.
Found the agents generally dis-interested and lazy at worst. Every question felt like asking a teen for a favour. Thankfully they are not the sole reps of some properties we like!/&display=popup&link=http://www.allagents.co.uk/review/22117/&redirect_uri=http://www.allagents.co.uk/review/22117/ "Share on your Facebook Wall"){kind=logo}
 fault), Landlord – “it is agency’s mistake and I don’t have your money”…
After that there was a period of one month calling to the agency and landlord trying to find out what had happened, but nobody wanted to take the responsibility for that.
In parallel we had to find a place to stay, to keep our belongings and find a new apartment (obviously with another agency).
I sent a Breach of Contract and asked for our money back plus the expenses we had within the week of waiting for the information from them, which is 300GBP for the rented van. But KFH did not agree and after two weeks of struggling at the very last date they paid our deposit back… but not our expenses.
My advice: BE AWARE, NEVER USE Kinleigh Folkard & Hayward!!!/&display=popup&link=http://www.allagents.co.uk/review/15787/&redirect_uri=http://www.allagents.co.uk/review/15787/ "Share on your Facebook Wall"){kind=logo}
. This was not explained to me - and when I queried it was given a hard sell telling me that on average customers without this clause pay 10-15% more each year so a 5% uplift was a good deal. After a number of phone calls we were dropped to the 12 month contract originally requested.
- Back in August due to an admin error from my bank KFH cancelled my direct debit. The bank reversed the error and re-established the direct debit details. KFH were unable to - so I provided them with the details. Now 3 months on they still haven't fixed this and our rent has been late 3 months in a row. This is really frustrating as it makes us look like bad tenants - despite regularly chasing KFH to collect payment./&display=popup&link=http://www.allagents.co.uk/review/15038/&redirect_uri=http://www.allagents.co.uk/review/15038/ "Share on your Facebook Wall"){kind=logo}
 and argued with me in front of the prospective tenant about this. He then the next time had another viewing so he made it for 11:30am and came at 11am, then spent 1/2 hour in our master's bedroom with new prospective tenants talking while we sat in our living room watching tv. I spoke to the Manager Sarah Mitchell, she then proceeded to tell me that she "hoped my relationship would improve with this lettings agent" when she didn't solve the problem as to informing him that he needs to attend viewings ON TIME. 3rd time, he had one of his colleagues book the appointment at 5:30, he then showed up at 4:30. Totally stupid and incompetent, rude, and doesn't seem to think they have any problem running THEIR CIRCUS OF ANIMALS!/&display=popup&link=http://www.allagents.co.uk/review/12537/&redirect_uri=http://www.allagents.co.uk/review/12537/ "Share on your Facebook Wall"){kind=logo}
. They put in the bare minimum effort into the advert and then sit back and wait for the property to sell itself. They will give you the patter about their high tech approach to sales, internet hit rates, feedback etc: don't believe a word of it. They never return phone calls, never update you on progress and don't even take the hint when you go into the office to make a fuss. Avoid like the plague./&display=popup&link=http://www.allagents.co.uk/review/12327/&redirect_uri=http://www.allagents.co.uk/review/12327/ "Share on your Facebook Wall"){kind=logo}
. Not only did they also make the accidental mistake of charging us an extra day, when we actually checked out a day before we were supposed to buuuuut they also informed us today (after much chasing) they "Share on your Facebook Wall"){kind=logo}
 - we saw nothing of their sales skills again! In the 6 weeks they have never returned a single phone call - leaving you to do all the work. On the few viewings that they managed to arrange, we actually did a portion of them as they 'weren't available'. When questioned about feed back from viewings, they had no idea about the people who had even been inside our property, and as if they were deliberately trying to annoy us, they then lost our keys!! The level of customer service is appalling to be kind.
My strong advice to anyone considering using this branch in Blackheath, is to avoid them if you want any level of decent customer service or estate agents that you can put a small amount of faith in to act in your best interests as the vendor! My advice- go somewhere else, and give some one who works hard and is good at their job a chance to get some commission for actually doing their job properly!/&display=popup&link=http://www.allagents.co.uk/review/9574/&redirect_uri=http://www.allagents.co.uk/review/9574/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/8574/&redirect_uri=http://www.allagents.co.uk/review/8574/ "Share on your Facebook Wall"){kind=logo}
 are just twisted, bitter individuals who like to moan because they can't afford to buy a property./&display=popup&link=http://www.allagents.co.uk/review/7245/&redirect_uri=http://www.allagents.co.uk/review/7245/ "Share on your Facebook Wall"){kind=logo}
 nobody has apologised to us. They seem to love passing the buck and not taking the blame for their own lack of moral work ethic. I cannot wait til this renting experience is over./&display=popup&link=http://www.allagents.co.uk/review/7112/&redirect_uri=http://www.allagents.co.uk/review/7112/ "Share on your Facebook Wall"){kind=logo}
. Went behind my back to another agent in the chain to make them reduce a price when I had expressly told them not to do this. Don't provide individual contact details for anyone in the office - you can only contact their central email address. They never replied to any of my specific requests without me having to chase. (I'm talking about responding within 24 hours - not unreasonable.)
They apparently tie up the whole sales team in meetings for the whole of Monday morning and the first hour of every day - surely peak times for people trying to make offers, especially after the weekend?
When I made an offer on another place on a Saturday morning, that agent contacted KFH to verify that I was selling my place etc. They didn't reply to Monday morning. Thankfully no other offers came in during that time or I may well have lost out due to them.
Asking price they 'achieved' was /&display=popup&link=http://www.allagents.co.uk/review/6656/&redirect_uri=http://www.allagents.co.uk/review/6656/ "Share on your Facebook Wall"){kind=logo}
; the lettings manager was disgracefully rude; and I was told there was an included parking space, only to find out on the day of moving in that there wasn't.
On raising the lack of parking space with the agents I was accused of lying and they made no attempt to rectify the problem themselves, leaving me to deal with the landlord direct.
Avoid at all costs. /&display=popup&link=http://www.allagents.co.uk/review/5926/&redirect_uri=http://www.allagents.co.uk/review/5926/ "Share on your Facebook Wall"){kind=logo}
Be wary of dealing with KFH! They are by far the worst agent I have had misfortune to deal with!/&display=popup&link=http://www.allagents.co.uk/review/3945/&redirect_uri=http://www.allagents.co.uk/review/3945/ "Share on your Facebook Wall"){kind=logo}
 and have found that KFH consistently over value the properties they are selling. No doubt this is because they know people are currently offering under asking price, but there is a house on Grayshott Road they are trying to sell for 6% MORE than the vendors bought it for in Nov 2006, at the height of the property market! According to them, the fall in house prices hasn't happened on that particular road (a claim that is easily dismissed by looking at the land registry details of sold house prices!) It is annoying to have to deal with agents who so clearly have either absolutely no knowldge of the market in whcih they work, or who ARE aware of the market and are blatantly trying to rip potential buyers off! I really hope that everyone looking at properties with them does their research and don't end up paying over the odds./&display=popup&link=http://www.allagents.co.uk/review/3787/&redirect_uri=http://www.allagents.co.uk/review/3787/ "Share on your Facebook Wall"){kind=logo}
 was promising. They had a very good selection of properties on their books and the agent who showed us around answered all our queries and was very friendly. That is until we handed over a hefty fee, deposit and first months rent.
After moving in, we called the managing agent to try and resolve a multitude of issues. We were informed that no the alarm didn't work and we could pay to have it installed, no the fireplace was not connected, no the windows did not open and no they couldn't fix the falling doors. That the agent who had shown us around no longer worked for them and he had given us incorrect information.
Over the next few months we were insulted by one member of staff on repeated occasions and followed this up with an official complaint with head office. Nothing has come of it. We eventually decided to move out after 2 gas leaks where TRANSCO deemed our boiler and lack of ventilation unsafe but KFH engineers insisted there was nothing wrong.
We are now being bombarded with multiple calls asking us to leave at 10 am on the last day of our tenancy because the new tenants have been offered the same move in day. They would like us to leave having had the property professionally cleaned as well. And finally to add insult to injury, they are charging us 40 pounds plus VAT to provide a reference to our new landlords.
I didn't mind paying for a reputable agent when we signed up, but the service we have received continues to astound me and leaves me feeling frustrated and powerless that there is no regulatory body to refer such matters to. From now on I will take my chances and deal directly with landlords only./&display=popup&link=http://www.allagents.co.uk/review/3437/&redirect_uri=http://www.allagents.co.uk/review/3437/ "Share on your Facebook Wall"){kind=logo}
 that they didn't "Share on your Facebook Wall"){kind=logo}
 to rent the place out instead of suffering a loss when trying to sell it.
As I was a novice I decided to use a supposed reputable estate agent. After speaking to a couple of estate agents I decided to use KFH, even though they were expensive, because I felt I could trust them. I could not have been more wrong!
The issue essentially centres around the fact that you can pay extra (stupidly, I did) for them providing a rent collection service. The theory is that they will monitor if a tenant pays on time and if not, they will chase them. In my case, over a period of 1 year, they did NOT monitor this at all.
Every single time the rent was due, it was never paid on time. I never once received an adequate explanation from KFH. Each time after waiting for 1-2 weeks, I would have to chase KFH for payment.Each time I called they had no idea that rent had not been paid i.e. they were not doing their job/monitoring the situation!
After reaching the end of "Share on your Facebook Wall"){kind=logo}
. Never even hit the open market as they sold to a buyer on their books. Only quibble would be that with hindsight we could maybe have put the flat on at a slightly higher price, but then we got it valued by 3 agents and they all came in at the same level so can't really complain./&display=popup&link=http://www.allagents.co.uk/review/2245/&redirect_uri=http://www.allagents.co.uk/review/2245/ "Share on your Facebook Wall"){kind=logo}
