Keatons
based on 51 ratings. This website contains 50 user reviews of Keatons.
Agent Information
Keatons
Keatons is a highly focused company with a great desire to improve the way that our business operates.
Offices / Branches
Keatons has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Keatons, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 2)
-
by 'Elaine' 17/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very positive experience having dealt with friendly, informative and reliable members of the lettings team. The service received was, and still is excellent. I have recommended Keatons to family and friends who have received the same high standard service.
Was this review helpful? Yes
-
by 'Highly Recommend' 17/6/2010
- Branch:
- 352 Mare Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I highly recommend Keatons Hackney. The staff were professional, dedicated and worked as a team. They always made me feel as if I was their number client and their advice was always spot on. Selling a flat can be stressful, but I have to say, Keatons Hackney made it so easy and profitable!!!
Was this review helpful? Yes
-
by 'Stavilidis Kirigis' 17/6/2010
- Branch:
- 240-242 Muswell Hill Broadway Muswell Hill
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used the Harringay branch to find me a rental property and was pleased with the level of service and the extensive properties on offer. They seem to have the best selection of properties compared to their competitors and the whole experience was on the whole good. Although I don't agree with agent charges theirs was not as expensive as others and the whole process seemed very professional.
Was this review helpful? Yes
-
by 'ANGRY' 22/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Had everyone running in circles to part with money. Got nothing but hassle in return and to top that were horribly rude at all times!
Was this review helpful? Yes
-
by 'Anon' 7/4/2010
- Branch:
- 168-172 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible. Unable to show me contract until I paid a deposit. Contract hugely unreasonable (was outside AST limit). I attempted to negotiate, they just left it until I ran out of time because I was commited to move out of my previous property. Avoid.
Was this review helpful? Yes
-
by 'GASMAN' 3/10/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Crap serivce - in Stratford - went to view new property (4 bed house). They said it was worth 300000 in Plaistow. Did not like it as there was no storage space. Thank God I did not put an offer as they changed the price to 270000 in a week!!!!!
Also they are a bunch of liers as they lie some one else has put an offer in to increse the property price. Beware!!
Was this review helpful? Yes
-
by 'Choco' 13/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Keatons makes up the rules as it goes along. They are dishonest, incompetent and expensive. I advise anyone to steer well clear of them.
We were dealing with Keatons in Kentish Town. We found out that the lied to us that there was another offer on the table regarding a flat we wanted to rent so that they could get a higher rent for the flat from us.
They told us that the Landlord would not do any of the things that we requested in the property. Once we met the Landlord after moving in, he said that Keatons never mentioned any of these requests and had he known he would have done it.
They charge a referencing fee when they all they do is send out a couple of emails to people and do a credit check. Hardly worth
Was this review helpful? Yes
-
by 'kye hater' 16/4/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I cannot begin to tell you what a terrible experience I have had with Keatons in Hackney.
As a landlord currently living abroad I have found the management to be dishonest, unprofessional and incompetent . They totally take advantage of the fact that I cant go in and see them face to face, and when questioned about their dodgy business practices just become agressive.
I would urge anyone thinking of using them to run a mile.
Was this review helpful? Yes
-
by 'Young Professional' 9/4/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrible. Rude, expensive and clearly cowboys. Glad I wasn't tempted.
Was this review helpful? Yes
-
by 'dc' 27/3/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Incompetent, uncommunicative, unreliable.
My impression of letting agents as dishonest scumbags was only made worse by having the displeasure of dealing with Keaton's in Hackney.
The constant feeling that I was being told things to keep me quiet while constant contradictions in stories and different people telling me different things was always going on. This is with regard to problems with the flat, moving in, moving out.
And a friend who recently dealt with their sales department had an offer accepted only to be strung along till the last minute and be told that someone else had been offered the property.
Usual horrible estate agents.
Was this review helpful? Yes
-
by 'Mary-C' 10/3/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As an overseas landlord, I have found the Keatons administration and property management teams to be, without exaggeration, the most useless and incompetent collection of people I have ever had to deal with. I can only recommend that others avoid them like the plague.
Was this review helpful? Yes
-
by 'Bing' 12/1/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
When selling my house with Keatons, I had a couple of people interested in buying. However, Keatons lied to one of them telling them I would refuse to sell them my house unless they put their flat on the market with Keatons too. This was definitely not in my interest, as with two buyers it would go to sealed bids. Luckily the buyer guessed that this sounded unlikely and contacted me directly and I told them this was a lie.
Was this review helpful? Yes
-
by 'satisfied punter!' 7/1/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
i was dealing with the Keatons East London offices with regards to the sale of my flat. a buyer was found extremely quickly, but that buyer turned out to be rather particular and easily spooked by issues which just didn't matter, which is their perogative i guess in this market. without the patience and support of the team there i would have walked away and lost the buyer, and now be in quite a difficult situation, as circumstances required a sale. a rare occasion of an agency fully deserving their fee in my book.
Was this review helpful? Yes
-
by 'Shikha' 15/12/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
First class friendly service, always extremely helpful and thorough. Highly recommended.
Was this review helpful? Yes
-
by 'grumpytenant' 11/12/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Expensive, untrustworthy and don't seem to know what they are doing.
Sometimes really I wonder what on earth my flatmates and I pay Keatons for. I had to move in without signing a contract at first as they didn't even contact my referees until about 6 weeks after I had given them the details (they were quick enough to charge me the admin fee though). A couple of times they told me it was at the office ready to sign when in fact it wasn't. After finally signing and returning it to their office they lost the paperwork and we had to do it all again. The previous tenant also ended up... (read more)
Was this review helpful? Yes
-
by 'Suzie' 10/12/2008
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Keatons on several occassions and have found them to be extremely helpful, informative and professional. I recommended them to three of my friends who have all had the same high level of service
Was this review helpful? Yes
-
by 'MR' 25/11/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We have shutters on the front and back windows. The rear door shutter became stuck which meant obviously that we were unable to exit the property through the back and the living room was very dark due to the lack of light. We called the Maintainance line to advise - we heard nothing for a few weeks, we called again (they're also difficult to get through to as line is always seemingly busy) and again nothing - it eventually took 6 months to get the people to look at it and instead of fixing they unscrewed and removed the shutter (something we could have done ourselves). When they did send the... (read more)
Was this review helpful? Yes
-
by 'Sarobin' 9/6/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Poor communication, and although marketing is above average, we have had to drop the original price and have still had no viewings in 4 weeks. Keatons charge far more in commission than all other agents in this area (E15) and as they have not delivered so far, we are changing agents now as there seems little point in paying them a premium.
Was this review helpful? Yes
-
by 'thatguynamedandy' 14/3/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have recently had the misfortune of becoming a Keatons customer. Any notion I previously had of poor customer service has been completely blown out of the water.
For a moment I will put aside the fact that they accidentally charged me twice, in fact twice than more my agreed rent, and didn't feel the need to tell me.
The real problem here is the massive lack of communication. When moving into my house the agent knowingly provided me with a key which didn't even work. To get hold of a new (security) key took at least two phone calls a day and at least two trips to their office each week for a whole month.
The maintenance department appears to pride itself on complete ineptitude! not once have they called back when they say they will. The people in charge of the physical maintenance itself appear to have problems in actually getting into the house (with keys), yet alone fixing even the simplest task.
I could go on, but I will just conclude by urging anyone to please for your own sake stay clear of Keatons!
Was this review helpful? Yes
-
by 'Louise Elliott' 9/10/2007
- Branch:
- 397-399 Mile End Road Bow
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
User 'Louise Elliott' rated Keatons but did not write a review. -
by 'musicben' 27/7/2007
- Branch:
- 397-399 Mile End Road Bow
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
They totally lied about a buyer that never existed up to supposed completion day.
Was this review helpful? Yes
. I attempted to negotiate, they just left it until I ran out of time because I was commited to move out of my previous property. Avoid./&display=popup&link=http://www.allagents.co.uk/review/4769/&redirect_uri=http://www.allagents.co.uk/review/4769/ "Share on your Facebook Wall"){kind=logo}
. They said it was worth 300000 in Plaistow. Did not like it as there was no storage space. Thank God I did not put an offer as they changed the price to 270000 in a week!!!!!
Also they are a bunch of liers as they lie some one else has put an offer in to increse the property price. Beware!!/&display=popup&link=http://www.allagents.co.uk/review/3111/&redirect_uri=http://www.allagents.co.uk/review/3111/ "Share on your Facebook Wall"){kind=logo}
. A couple of times they told me it was at the office ready to sign when in fact it wasn't. After finally signing and returning it to their office they lost the paperwork and we had to do it all again. The previous tenant also ended up paying an extra month's rent, despite giving them plenty of notice, and I had to personally reimburse her. Unfortunately, the rest of the tenancy has carried on like this, with Keatons being slow to act when problems arise, forcing us to sort things out ourselves, or with the landlord (who is very helpful and really shouldn't be paying them all this money for a rubbish service). They need to sort out their communication too - today we found out they didn't even inform our landlord about emergency repair work which was carried out on the property last month. This is typical of the way they communicate - either I get calls from three or four different people about the same thing, or they make arrangements with one tenant but don't inform the others or the landlord, or - worst of all - they tell us that something has been/is being done and in the end it turns out not be true. I'm afraid I just don't trust them, and looked for this site because I wanted to warn others and prevent them from having a similar experience./&display=popup&link=http://www.allagents.co.uk/review/1620/&redirect_uri=http://www.allagents.co.uk/review/1620/ "Share on your Facebook Wall"){kind=logo}
 and again nothing - it eventually took 6 months to get the people to look at it and instead of fixing they unscrewed and removed the shutter (something we could have done ourselves). When they did send the man round to look at the shutters they'd sent a man with a key without any prior notice and the man did not even call at the door! He entered just entered the property - you can imagine how shocked my fellow female housemate must have been.
When our main lighting cut out it took them 4 months to fix it.
The final straw is their brief email to one of the 3 tenants who live here stating that they've changed their direct debit policy and that instead of the 3 separate DDs they take automatically from each of us (and has been for almost 3 years) they have to have it from 1 bank account. I believe that this should have been sent to us in writing to each or addressed to all of us rather than 1 email (not clearly marked i.e. "Share on your Facebook Wall"){kind=logo}
 and as they have not delivered so far, we are changing agents now as there seems little point in paying them a premium./&display=popup&link=http://www.allagents.co.uk/review/1062/&redirect_uri=http://www.allagents.co.uk/review/1062/ "Share on your Facebook Wall"){kind=logo}
 key took at least two phone calls a day and at least two trips to their office each week for a whole month.
The maintenance department appears to pride itself on complete ineptitude! not once have they called back when they say they will. The people in charge of the physical maintenance itself appear to have problems in actually getting into the house (with keys), yet alone fixing even the simplest task.
I could go on, but I will just conclude by urging anyone to please for your own sake stay clear of Keatons!/&display=popup&link=http://www.allagents.co.uk/review/752/&redirect_uri=http://www.allagents.co.uk/review/752/ "Share on your Facebook Wall"){kind=logo}
