Keatons

Reviewed by thatguynamedandy on 14th March 2008

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

I have recently had the misfortune of becoming a Keatons customer. Any notion I previously had of poor customer service has been completely blown out of the water.

For a moment I will put aside the fact that they accidentally charged me twice, in fact twice than more my agreed rent, and didn't feel the need to tell me.

The real problem here is the massive lack of communication. When moving into my house the agent knowingly provided me with a key which didn't even work. To get hold of a new (security) key took at least two phone calls a day and at least two trips to their office each week for a whole month.

The maintenance department appears to pride itself on complete ineptitude! not once have they called back when they say they will. The people in charge of the physical maintenance itself appear to have problems in actually getting into the house (with keys), yet alone fixing even the simplest task.

I could go on, but I will just conclude by urging anyone to please for your own sake stay clear of Keatons!

Comment on this review

Reviewed by Louise Elliott on 9th October 2007

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  Yes

Reviewed by musicben on 27th July 2007

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  No

They totally lied about a buyer that never existed up to supposed completion day.

Comment on this review