Jorgensen Turner
based on 166 ratings. This website contains 156 user reviews of Jorgensen Turner.
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Agent Information
Jorgensen Turner
Independent and expert Estate Agents and Letting Agents covering all aspects of Residential Sales, Lettings and Property Management in West and North West London.
Offices / Branches
Customer Reviews (Page 5 of 6)
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by 'Piera' 28/10/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I not only sold my flat via this Agent I also rented out the property via them over the last three years. I have been pleased with the service that both departments have provided. Very professional and I was constantly kept informed with all the goings on the property. If I were to purchase another property in the area, I would have no hesitation in using them.
Was this review helpful? Yes
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by 'Isabel' 27/10/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I looked at a number of flats in the Shepherds Bush area on behalf of my son who works in Hong Kong and dealt with 3 or 4 different agents. Marie at Jorgensen Turner was far and away the most helpful and when we eventually made an offer on one of their properties she did all the she could to ensure that it was successful.
Was this review helpful? Yes
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by 'Leo' 21/10/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent professional level of service, and would definately use again!
Was this review helpful? Yes
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by 'Hassen' 19/10/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I m new in the UK and I don't know anything about the process of buying a property.
Marie was really very helpful, professional and friendly and I recommend every one to work with her.Was this review helpful? Yes
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by 'Julio' 10/9/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Very efficient. Marie was always very helpful and the purchase of the flat was very smooth thanks to her.
Was this review helpful? Yes
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by 'Rick' 28/7/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Kameron El-Hawary is the most efficient and polite estate agent I have ever come across. He is polite and works with you to find a property that suits. If all estate agents were like him they would have a different reputation.
Was this review helpful? Yes
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by 'Chris C.' 17/7/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Natasha was completely professional, a pleasure to work with and got the job done with a minimum of fuss.
Was this review helpful? Yes
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by 'ana' 16/7/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'ana' rated Jorgensen Turner but did not write a review. -
by 'Aysha' 16/7/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found them very friendly, reliable and efficient. Always quick to update me and return my call.
Was this review helpful? Yes
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by 'g chignell' 6/7/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Kam was very thorough and extremely patient when dealing with the buyers who were new to the process - he remained calm when I wasn't!
Was this review helpful? Yes
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by 'dragonre' 30/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The Partner is polite, efficient and personable. The Property Rental Manager is less so, regrettably because she wants everything completed in her way rather than in a practical and efficient manner.
Was this review helpful? Yes
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by 'Neil' 24/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I got a very good service from Jorgensen Turner. Kameron was in charge of my purchase and I found him to be very efficient in chasing up actions, concerns and agreements with the vedor. He always returned my calls in a timely fashion and handled issues with the my difficult solicitor well. Any time he was out of the office someone else was always available to move things along. i would recommend both Kameron and JT in general.
Was this review helpful? Yes
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by 'Nick' 20/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We contacted Jorgensen Turner to find a property to rent. Natasha Henry was very helpfull. She gave us all the information we needed. We would highly recomend anyone looking to rent to get in touch with Jorgenson Turner!.
Was this review helpful? Yes
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by 'sara.bucino' 18/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Natasha Henry helped me a lot during my research of a one bedroom flat. She has always be available and reliable and honest. She has probably been one of the best letting agents I dealt with during my reserach.
Was this review helpful? Yes
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by 'SJP' 15/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I'd already heard how great these guys were, but JT provided a service far higher than I could have expected. I was in the difficult position of having to sell two flats simultaneously. The staff at JT, and especially Paul, were helpful, friendly and personable. They had a no-nonsense, honest approach and I always felt that they were looking out for my interests. I couldn't believe in when my two flats sold within a week of each other, without a single hitch. Two seamless transactions and a very happy vendor! I wouldn't dream of going anywhere else in the future.
Was this review helpful? Yes
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by 'Alan Grant' 9/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Natasha Henry -Lettings Negotiator
I registered with a number of local agents and was pleasantly surprised by the quality of properties and level of bespoke and professional service. I would not hesitate to recommend Natasha and Jorgensen Turner. Thanks for making a unquestionably stressful experience into a very positive one.Regards
Alan GrantWas this review helpful? Yes
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by 'Icklepickle' 9/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Having reviewed many local estate agents, my husband and I felt that Jorgensen Turner were the most honest and realistic and we trusted them much more then the other 'bigger' names in the area.
We were made an offer on our two bedroomed flat within a week through Kam, he was very good at communicating with me, he was friendly and very hardworking.
The process took two months to complete (which was longer then had been indicated as the norm), I am not sure that this was not the lawyers needing some pushing (I know I was on my side).
I would have rated JT with 5* but a week prior to completion a 'sold' board went up (when we had said numerous times that we did not want any board) however this was removed very promptly.
Overall a friendly, person and professional service (with one mistake), yes I would use them again and I would recommend them.Was this review helpful? Yes
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by 'Luca' 8/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'Luca' rated Jorgensen Turner but did not write a review. -
by 'BuyersBeware' 5/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I had a terrible experience with Jorgensen Turner. They offered me a flat whih I accepted at the seller's terms (below the marketing price). They promised me I would pull the flat off the market and we could complete within 14-28 days (cash buy).
I started getting worried when the flat wasn't taken off the market. As a result, I pushed the agent to do that. She promised me that this was done, but it wold take effect after 24 hours only. Of course, this was not true and in fact, the flat is still on the market.
Later on, she made other promises, like she would instruct solicitors, etc... (read more)
Was this review helpful? Yes
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by 'Ania' 3/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'Ania' rated Jorgensen Turner but did not write a review. -
by 'gittinsj' 1/6/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Myself and my girlfriend were moving down from Worcester to London and registered with several agents around London. Natasha Henry from your Shepherds Bush branch stood out as being the best agent we dealt with.
On initial contact Natasha was the only agent that registered us properly, gave us her name, had knowledge of her area and properties available.
Natasha was the only agent that kept in touch between initial contact and viewing.
Natasha was the only agent that confirmed our appointment on the day and checked if we were ok finding our way to the office.
On viewing Natasha had... (read more)Was this review helpful? Yes
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by 'Hayley' 27/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Seemed very efficient, found us some lovely places in our budget. Natasha was very polite and helpful and we would use this agency again.
Was this review helpful? Yes
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by 'Katie' 25/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very friendly, helpful, I would definitely recommend them (Natasha Henry) to my friends.
Was this review helpful? Yes
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by 'Ranjani' 25/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
+ Great follow up, Thanks! It great when the agents follow up regularly.
- I was quite particular about the location but I was shown flats in nearby locations which didn't interest me.Was this review helpful? Yes
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1
person found
this helpful.
by 'Scand' 21/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
On the day before recieving the keys suddenly a administration fee of 200 pounds + VAT appears out of the blue!
During a two-three week process this fee has never been mentioned to me, my agent or a friend of mine who first inspected the apartment. I do not have anything against a fee but I want to be informed about it upfront at this stage of the process if felt like blackmail. I would avoid them at any cost.
Was this review helpful? Yes
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by 'xmn' 21/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'xmn' rated Jorgensen Turner but did not write a review. -
by 'tonys' 19/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Because of a sequence of events too boring to explain here, we had to move flat quickly a couple of weeks ago.
We wanted to move to Shepherds Bush and, after spotting a suitable flat on Gumtree, we contacted Jorgensen Turner.
Within days the deal had been done, along with the inevitable paperwork!
From initially finding the flat on a Wednesday, we had moved in by the following Tuesday - fantastic.
Can I thank the team at Jorgensen Turner, and particularly Natasha Henry, for a fast and efficient service.
I unreservedly recommend using Jorgensen Turner if you want to rent or buy in W12.
(Full disclosure: I have no financial or any other business interest in Jorgensen Turner)
Was this review helpful? Yes
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by 'Kerrie' 17/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Natasha was extemely pleasant. She had excellent knowledge of the flats she showed me and the surrounding areas.
I felt that she did her absolute best to help me, but in the end I found a flat in South London, close to my family. She was very efficient and curteous. Many thanks.Was this review helpful? Yes
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by 'Arkada' 14/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a landlord living overseas (France) I entrusted the full management of my property to Jorgensenturner who have done a fantastic job. Rent collection, statements, repairs and maintenance of the property have all been taken care of and I'm sent regular updates. Being assigned a regular contact (Lisa) is useful as I have a single point of contact.
Was this review helpful? Yes
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by 'elena' 13/5/2010
- Branch:
- 234 Uxbridge Road Shepherds Bush
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am so pleased I have at last found an excellent estate agent I can trust.
Was this review helpful? Yes
, I am not sure that this was not the lawyers needing some pushing (I know I was on my side).
I would have rated JT with 5* but a week prior to completion a 'sold' board went up (when we had said numerous times that we did not want any board) however this was removed very promptly.
Overall a friendly, person and professional service (with one mistake), yes I would use them again and I would recommend them./&display=popup&link=http://www.allagents.co.uk/review/5314/&redirect_uri=http://www.allagents.co.uk/review/5314/ "Share on your Facebook Wall"){kind=logo}
. They promised me I would pull the flat off the market and we could complete within 14-28 days (cash buy).
I started getting worried when the flat wasn't taken off the market. As a result, I pushed the agent to do that. She promised me that this was done, but it wold take effect after 24 hours only. Of course, this was not true and in fact, the flat is still on the market.
Later on, she made other promises, like she would instruct solicitors, etc which never happened.
When the flat was still being advertised a week after everything was agreed, I got a friend to call Jorgensen to confirm if the flat was still available. To my surprise and shock, she was told that the flat was still available and open for offers.
In the end, I set her a firm deadline. After this lapsed, I got an email from her saying that the vendor changed his mind and is now not selling the flat, because the service charge has gone up and he wants to ride out the times, waiting for a better price. This is the complete opposite to what she has been saying before (vendor going overseas and just wants to get out).
The next day I spoke to Paul Jorgensen after having complained, who made up a completely different story, saying that there was disagreement between the sellers (a couple) about the price but actually they are keen to sell and he was trying to get an offer out of me. Right now, the flat is still on the market.
All in all, this was a complete waste of time and I am disappointed personally about being lied to and played in this way.
If you have any questions, please email jorgensenreview@gmail.com and I am happy to give you more detail./&display=popup&link=http://www.allagents.co.uk/review/5279/&redirect_uri=http://www.allagents.co.uk/review/5279/ "Share on your Facebook Wall"){kind=logo}
 to my friends./&display=popup&link=http://www.allagents.co.uk/review/5179/&redirect_uri=http://www.allagents.co.uk/review/5179/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/5114/&redirect_uri=http://www.allagents.co.uk/review/5114/ "Share on your Facebook Wall"){kind=logo}
 I entrusted the full management of my property to Jorgensenturner who have done a fantastic job. Rent collection, statements, repairs and maintenance of the property have all been taken care of and I'm sent regular updates. Being assigned a regular contact (Lisa) is useful as I have a single point of contact./&display=popup&link=http://www.allagents.co.uk/review/5091/&redirect_uri=http://www.allagents.co.uk/review/5091/ "Share on your Facebook Wall"){kind=logo}
