Jones Robinson Estate Agents
based on 125 ratings. This website contains 124 user reviews of Jones Robinson Estate Agents.
Agent Information
Jones Robinson Estate Agents
At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successfull firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.
Offices / Branches
Jones Robinson Estate Agents has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Jones Robinson Estate Agents, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 3 of 5)
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by 'MAITREY DAVE' 2/11/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to thank Jones Robinson for helping me find a place and move into it within 3 days.
I really appreciate the efforts they took to make sure everything is done smoothly and quickly. I also received timely updates of where the process is and what are the next steps. This took a lot of pressure off me.
They were very responsive and professional during this whole process and I am glad to have chosen Jones Robinson.Was this review helpful? Yes
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by 'HarrietB' 2/11/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I cannot thank Richard Login and the team at Jones Robinson enough for their hard work over the past few months. I have bought and sold a property with them and both times they have been a pleasure to work with and have made my buying and selling experience stress-free, even in this tough market they managed to sell my 3 bedroom house. They are reliable, professional and they always keep you updated as much as possible. I always recommend Jones Robinson to everyone I speak to as I am confident they will provide that first class service every time, I would never to go another agent in Newbury. Huge thank you to everyone at Jones Robinson, you have no idea how much easier you have made this whole process for me. I hope to work with you again in the future.
Was this review helpful? Yes
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by 'Trevor' 31/10/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I would certainly recommend Jones Robinson. Richard Login and the team gave me good advice with a realistic asking price and managed the sale in these tough times within a reasonable time frame. They are all friendly and the post sales support was excellent in keeping me informed and chasing the buyers solicitors. The quality and professional approach was excellent. Well done for a great job.
Was this review helpful? Yes
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by 'Ms B-R' 28/10/2011
- Branch:
- Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Right from the first meeting I was impressed by the professionalism of their Representative.
The property was in need of redevelopment/modernisation and their recommendation was it was best marketed on the basis of 'Offers In The Region Of' for a short period in order to gauge the level of interest and then with (hopefully) multiple interested parties being invited to submit a sealed best and final offer.
The Agent conducted all viewings and I was always telephoned afterwards and given comprehensive feedback. They also attended whilst a survey was undertaken.
Their strategy resulted in a speedy sale at what I am confident was the best possible price achievable.
I appreciate it SHOULD be a given (but I suspect many people with experience of having sold a property through an Agent would say it doesn't always FEEL like it) throughout the selling process I never had any doubt that Jones Robinson were acting in MY best interest and striving to get the best price for ME.Was this review helpful? Yes
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by 'J & C BESTWICK' 23/10/2011
- Branch:
- Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
SOLD NEWBURY ST, BOUGHT ROCKFEL RD, WE HAD FIRST CLASS SERVICE FROM THE STAFF-THE BACKUP WAS SECOND TO NONE. PAULA WAS SUPERB IN BOTH BUYING AND SELLING THE PROPERTIES AND IS A CREDIT TO THE FIRM. NO HESITATION IN BOTH RECOMMENDING AND USING PAULA AND THE LAMBOURN OFFICE AGAIN.
Was this review helpful? Yes
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by 'Happy Oxford Landlady' 18/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
jI have let my property through Jones Robinson in Oxford for more than 7 trouble-free years. I have found them to be open and fair both with me and with my tenants, and I don't believe it's a coincidence that my tenants have always been good people. The experience and professionalism of Elizabeth Alden in particular is invaluable. Their service levels are excellent and generally exceed expectation or what's in the contract! I can't imagine you'd find a more flexible or expert team, and I value their advice on all aspects of letting, from how much rent to charge to how to handle queries from the tenants.
Was this review helpful? Yes
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by 'Moving to USA' 17/10/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
jCompared to the other agents in Newbury, Jones Robinson were a breath of fresh air!
Before chosing an agent to rent my home with, I rang all the main agents in Newbury to see how they they dealt with me potential tenant and to say I was shocked is an understatement. I would recommend anyone that wants to rent their home to do their research like I did. Anna whom I spoke to at Jones Robinson was the only agent keen to help and who made me feel like I wasn't an interruption to her day, in fact she was brilliant. Following her excellent customer service, I arranged for Paul Broomham (the Lettings Director) to come and value my home. He was knowledgable, incredibly helpful and totally understanding of our needs and requirements. We have subsequently let our home with Jones Robinson for the full asking price within 2 weeks of marketing and we are very happy with the service we have received. An excellent job, very well done.Was this review helpful? Yes
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by 'Jon Swash' 17/10/2011
- Branch:
- Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found everybody within Jones Robinson to be dedicated, determined and helpful to achieve my goal,
and I cannot thank them enough for the way that they dealt with my sale. To that end I would have no hesitation
in recommending them to anybody or if the need arises, using them again anytime in the future.Was this review helpful? Yes
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by 'Edward Hess' 17/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have two cottages adjacent to our property and Jones Robinson have acted as letting agents for a number of years and over a number of re-lettings. Their advice and assistance has always been efficient, swift, reasonable, friendly and reliable. I would very much recommend them...
Was this review helpful? Yes
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by 'Graham Orriss' 17/10/2011
- Branch:
- The Old Post Office 6 Foxhall Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Jones Robinson made letting our property very simple and easy. They did all the work and most importantly came up with just the sort of client we were looking for very quickly, they also took all of the hassle out of completing the paperwork, add to this the charming Elizabeth Alden who managed the whole process. I can't imagine how you could improve on this.
Was this review helpful? Yes
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by 'Mr & Mrs Goddard' 16/10/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I was very pleased with the service I received from Jones Robinson (Newbury Branch). My circumstances changed so I did not sell my property in the end. However, Jones Robinson were never pushy and help me make the correct decision. I would definately use them again.
Was this review helpful? Yes
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by 'Paul Millard' 15/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent advice and support with efficient regular communication.
Was this review helpful? Yes
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by 'Annette' 14/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
When I was searching for a new home to rent in Newbury earlier this year Marc Gregory at Jones Robinson provided an excellent service. He listened to my requirements, showed me a shortlist and facilitated securing the property I wanted. Throughout my tenancy all the staff have been helpful and courteous when needed. They have also called when they said they would and done what they committed to. It's a shame that that stands out as so unusual these days. I would recommend them to anyone who needs an estate agent in the Newbury area.
Was this review helpful? Yes
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by 'David Howard' 13/10/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I hold a small property portfolio in the Newbury area and over the past 12 years have used Jones Robinson for buying and selling personal properties,letting personal and investment properties and the purchase of Agricultural land .
They have a 100% success record with me I certainly consider them one of the best agents in the area and
have no hesitation in recommending them.Was this review helpful? Yes
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by 'Marian' 9/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We approached the Lettings office of the Newbury branch after receiving unsatisfactory service from another local estate agent. The change soon proved to be the right move: Mr Paul Broomham did a very professional job in advertising our house and maintaining excellent communication with us throughout the process of letting our house. Miss Anna Lyons has also worked very efficiently in processing the paperwork. We have nothing but words of praise for both of them, and we now regret that we have wasted our time with the other local agent.
Was this review helpful? Yes
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by 'Ali' 6/10/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I sold my property through Jones Robinson and was very satisfied with the service they provided. I relocated to the West Country so left the sale completely in their hands. The team kept me up to date with viewing appointments and provided feedback without any problems. Charles was very personable, easy to get along with and I felt confident in his approach to my sale.
Was this review helpful? Yes
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by 'Jo McAllister' 6/10/2011
- Branch:
- 3 Newbury Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Jones Robinson were great - I both sold and bought a property from them. They were very helpful and discrete handling a complicated sale and went out of their way to find me a new house. I have purchased a house from them before and am happy to recommend to my friends.
Was this review helpful? Yes
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by 'S.Turnbull' 3/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I was more than pleased with the sale of my house through the Lambourn Branch. Despite it being a very difficult market, their advertising managed to generate a lot of interest and we had a lot of viewings. Karen did all the viewings and the office always reported back on how it had gone. The staff were always very friendly, helpful, and easy to talk to and I felt that Paula "did the extra mile". Thank you to you all.
Was this review helpful? Yes
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by 'Mr & Mrs Dey' 2/10/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We were extremely satisfied with the services from Jones Robinson. We had used them before also, both for buying and selling, and every time the experience was very good. They acted professionally and kept us informed about the progress all the time. This prompted us to go back to them again.
Was this review helpful? Yes
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by 'Jones Robinson' 2/10/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Jones Robinson Estate Agents in Newbury provided a very professional, realistic, pragmatic, skillfull, helpful, enthusiastic and tactful service in the whiole process of the selling our property. We would have no hesitation in
assessing 5 star level apart from the complete lack of post sale contact - but perhaps this is normal anyway.Was this review helpful? Yes
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by 'TBECKETT100' 28/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
One would rate an agent excellent if they sold your home as they would have achieved their objective. However, Jones Robinson were the third agent we had used and I can therefore speak from experience. They were excellent.
Estate agents are typically of a certain type. Fast loving slick sales people, very good if you are trying to sell a one bedroom flat above a knocking shop, but when trying to sell a property with certain charm, a different tactic is required, service, professionalism and knowledge.
I had been with other agents who were used to selling flats, but Jones Robinson are a... (read more)
Was this review helpful? Yes
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by 'Andy D' 27/9/2011
- Branch:
- 118 Bartholomew Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I found the team at Jones Robinson to be friendly and effective. Shortly after having my offer accepted my buyer pulled out, I was delighted and somewhat shocked that Jones Robinson reacted with compassion. They spoke to the vender who gave me 2 weeks to find another buyer.
I didn't struggle to sell my house, though I didn't get as much as I expected from the valuations. One thing I did notice once I had signed up with someone else was how many SOLD signs Jones Robinson had around at the time. My agent only got 6 people to view my house (obviously that was enough), but more would have increased the likelihood of a better price. I will use Jones Robinson next time I sell.Was this review helpful? Yes
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by 'Mercer' 27/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Paul Hodgson was brilliant! He asked us to trust him with a marketing idea - we did - and it worked. BRILLIANTLY :-) Thoroughly recommend him.
The sales negotiators who showed people around were also excellent.
Shame therefore about the poor communication in the "back office". The progress of sale and any details were given to us by the agents that were selling to us!
Was this review helpful? Yes
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by 'Tim Kent' 26/9/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Jones Robinson were very helpful in all aspects of purchasing the house and were particularly patient with the huge number of questions that I asked! I would certainly use them again.
Was this review helpful? Yes
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by 'Foard family' 26/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
All the staff were very helpful and friendly. In particular, Liz A went out of her way to allow us to view a property at very short notice on our visit to Oxford. They did what they said they would do promptly - the contractual arrangements were handled efficiently within a fairly tight timescale. A big thank you to all.
Was this review helpful? Yes
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by 'JOHANN MORGAN-on behalf of Constance McIlvride' 24/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We used Jones Robinson to sell my mother's property in Autumn 2010.
They were efficient, informative and friendly and did a good job. We're not in the area now, so won't use them again, but I would recommend them to friends and family still in the area.
4* rating given.Was this review helpful? Yes
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by 'Mr & Mrs Hall' 23/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Jones Robinson acted for us in a complex series of sales (including a part exchange deal) at the low point of the market in 2008/09. Despite the challenging market conditions at that time, all staff worked diligently to attract interested buyers, and sought & passed on good feedback after each viewing, enabling us to adjust to meet market expectations. We eventually achieved the price we needed to progress with other purchases. All-in-all, excellent service from a clear market leader - no shady practices here !
Was this review helpful? Yes
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by 'Mr Locke' 23/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Jones Robinson Estate Agents, Newbury recently sold my house in West Berks. The team were always friendly and gave useful feedback on all viewings. Despite the slow market during the time of my sale they persevered with viewings until the right buyer came along. I was pleased with the service they provided and would certainly use them again.
Was this review helpful? Yes
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by 'Olivia Cooper' 23/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent service. The market research to reach a sensible price was very comprehensive. Nice sales particulars and advertising. Sold the property extremely quickly for the asking price. Richard Login was a pleasure to deal with, and it is nice to have a mobile number for direct contact with the agent rather than having to deal with secretaries and answerphones. Aftersales team were also good, but perhaps not quite as 100% efficient!
Was this review helpful? Yes
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by 'Gloria & David Hughes-Morris' 22/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We first used JR for the sale of our property in 2007 and the service provided was very poor which resulted in the withdrawing of our property from sale.
We placed the property with them again in December 2009 when Paula Rudge was the Manager of the Lambourn office. We cannot speak too highly of the service she and her colleague provided. We had many viewings which were always followed by an update. In a fairly difficult market we received an offer for the full asking price and moved in July 2010.
Was this review helpful? Yes
 multiple interested parties being invited to submit a sealed best and final offer.
The Agent conducted all viewings and I was always telephoned afterwards and given comprehensive feedback. They also attended whilst a survey was undertaken.
Their strategy resulted in a speedy sale at what I am confident was the best possible price achievable.
I appreciate it SHOULD be a given (but I suspect many people with experience of having sold a property through an Agent would say it doesn't always FEEL like it) throughout the selling process I never had any doubt that Jones Robinson were acting in MY best interest and striving to get the best price for ME./&display=popup&link=http://www.allagents.co.uk/review/14482/&redirect_uri=http://www.allagents.co.uk/review/14482/ "Share on your Facebook Wall"){kind=logo}
 to come and value my home. He was knowledgable, incredibly helpful and totally understanding of our needs and requirements. We have subsequently let our home with Jones Robinson for the full asking price within 2 weeks of marketing and we are very happy with the service we have received. An excellent job, very well done./&display=popup&link=http://www.allagents.co.uk/review/13821/&redirect_uri=http://www.allagents.co.uk/review/13821/ "Share on your Facebook Wall"){kind=logo}
. My circumstances changed so I did not sell my property in the end. However, Jones Robinson were never pushy and help me make the correct decision. I would definately use them again./&display=popup&link=http://www.allagents.co.uk/review/13791/&redirect_uri=http://www.allagents.co.uk/review/13791/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I was more than pleased with the sale of my house through the Lambourn Branch. Despite it being a very difficult market, their advertising managed to generate a lot of interest and we had a lot of viewings. Karen did all the viewings and the office always reported back on how it had gone. The staff were always very friendly, helpful, and easy to talk to and I felt that Paula "did the extra mile". Thank you to you all./&display=popup&link=http://www.allagents.co.uk/review/14711/&redirect_uri=http://www.allagents.co.uk/review/14711/ "Share on your Facebook Wall"){kind=logo}
 exposed holes in the long chain my buyer had behind her. Whilst the other agents were resting on their laurels thinking everything was hunky dory, Paula found the gaps and exposed them to the otehr agents and for our benefit oiled the wheels of a chain of 7. For that I will always be most grateful.
As someone who has sold a few properties, don't necessarily go with the agent that says your house will sell for more than the other agents' valuation. These agents will have your property on their books and then advise you to reduce your price. Whilst we may all want over the market rate for the property, it took three agents for me to realise that I should have gone along with their experience in the first place. I could have probably sold a year beforehand, had I gone with JR!/&display=popup&link=http://www.allagents.co.uk/review/13158/&redirect_uri=http://www.allagents.co.uk/review/13158/ "Share on your Facebook Wall"){kind=logo}
, but more would have increased the likelihood of a better price. I will use Jones Robinson next time I sell./&display=popup&link=http://www.allagents.co.uk/review/13118/&redirect_uri=http://www.allagents.co.uk/review/13118/ "Share on your Facebook Wall"){kind=logo}
 Thoroughly recommend him.
The sales negotiators who showed people around were also excellent.
Shame therefore about the poor communication in the "back office". The progress of sale and any details were given to us by the agents that were selling to us!/&display=popup&link=http://www.allagents.co.uk/review/13096/&redirect_uri=http://www.allagents.co.uk/review/13096/ "Share on your Facebook Wall"){kind=logo}
 at the low point of the market in 2008/09. Despite the challenging market conditions at that time, all staff worked diligently to attract interested buyers, and sought & passed on good feedback after each viewing, enabling us to adjust to meet market expectations. We eventually achieved the price we needed to progress with other purchases. All-in-all, excellent service from a clear market leader - no shady practices here !/&display=popup&link=http://www.allagents.co.uk/review/12998/&redirect_uri=http://www.allagents.co.uk/review/12998/ "Share on your Facebook Wall"){kind=logo}
