Jones Robinson Estate Agents

Reviewed by Jones Robinson are incompetent on 19th June 2008

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?  No

We let our our home with Jones Robinson and pay a significant fee for their total management service that promises to take care of everything. This was fine while Jones Robinson had nothing to do except count their fees from the monthly charges. However, once they were required to do anything to earn those fees they were completely unhelpful and incompetent.

They failed to ensure our outgoing tenenats covered their contractual obligations, failed to follow up in simple maintanance tasks, failed to ensure the property was maintained in good order, failed to contact us despite many, many emails requesting updates on the status of out agreement, failed to inform us of tenant requests and failed to provide anything like the service they promised.

Keep far...far...away from them.

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Reviewed by CJG on 2nd October 2007

Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use the agent again?  No

I really don't know where to begin!

Jones Robinson are so truly awful that I cannot decide where the line falls between their absolute utter incompetence and their sheer malice and bloody-mindedness.

After bitter experiences with Jones Robinson as a potential buyer for other houses (not to mention their utterly botched attempt to sell our own house), we actually succeeded in buying one on their books, but despite Jones Robinson rather than through or because of them.

Had we not been personally acquainted with the vendors (and who bitterly regretted their involvement with Jones Robinson) I wonder if they could ever have sold the house.

Jones Robinson told lies, failed to keep promises, failed to carry out basic procedures and rounded it all off nicely on the day we finally completed by ringing me to tell me that the purchase had completed.

I replied by saying that I knew that, that I was speaking from inside the house and that I had taken possesion over four hours previously. They didn't even know that they had not been entrusted with the keys, and that was quite simply because no-one trusted them.

I could fill the server with my awful experiences of JR but, to sum up, I now know that JR stands for "Just Rubbish".

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Reviewed by bob_mk1 on 26th May 2007

Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?  No

These guys are in it all for the money... surprise..

6 months into my contract of 1 year I find a for let board outside my address!! Was in the house for 18mths while looking for a place to buy. When I moved out they hit me with all sorts of hidden charges and then took two and a half months to return my deposit blaming lost letters, emails and messages. could not look after a wendy house let alone lettings.

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Reviewed by Disgruntled on 20th May 2007

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No

We marketed our house through Jones Robinson for 3 months and gave up after only 1 'quality' viewing, and this in a prime location and a very well presented house at the right price.

They even rejected an offer witrhout consulting us, and did not even tell us about it until I phoned to query what feedback there had been from a second viewing, since I had not heard from them 2 days afterwards.

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