Jones Robinson Estate Agents
Customer Reviews
Reviewed by FedUpTenant on 27th October 2009
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: JFB.93F.EBJ.9QQ
I rented a house though Jones Robinson for nearly five years. I would never use them again.
They were ignorant of the law covering the area they worked in, had no respect whatsoever for tenants rights (in fact they treat tenants like sh1t, were dishonest and what I can only describe as 'anal'.
Despite leaving the house in immaculate condition they tried to with-hold part of my deposit. I started legal proceedings which they initially defended. They caved a couple of weeks before the hearing and refunded my deposit in full + court fees.
They dated an important date sensitive document falsely.
They were intrusive in wanting to inspect the property every 3 months. They then sent a report to the landlord on whether I'd done my hoovering or not, lol.
I have used other letting agents and had no problems at all with them.
Avoid, you will have nothing but problems with these people.
Reviewed by Sam on 3rd July 2009
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: S9M.S5T.UUG.TTN
We booked an appointment to view a house and both liked it very much, we made an offer which they said the vendor would accept if we went up to what they wanted so we did and they said they would call us the next morning to confirm acceptance, in this time they had some how come up with someone who was offering more meaning that we no longer had the lead and that there offer had been accepted. Found the staff at the office very rude and unhelpful not contacting us when they should have, I now feel heartbroken because of the situation! It was as if they said they had someone offer more to get us to and then did not keep us updated on the situation leaving us in limbo! They are very unprofessional - we also thought about contacting the vendor direct - you can get their address from the HIPS document and then see if they have their telephone number listed. we decided not to. We were basically told if we upped our offer then it would be accepted to only find the next morning that they had accepted someone elses! Really annoyed at the way we were treated!
Reviewed by Henry on 18th November 2008
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 9QX.JVR.9JV.9EJ
Exceptionally incompetent throughout. Letting process a farce, repairwork still outstanding after one year. It appears that this company has a culture of non service and non communication, regularly blaming all others (landlords, electricians, etc, etc) on own failure to deliver. Stay well clear!
Reviewed by Jones Robinson are incompetent on 19th June 2008
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
No
IP address: UGU.UNL.S5N.UN7
We let our our home with Jones Robinson and pay a significant fee for their total management service that promises to take care of everything. This was fine while Jones Robinson had nothing to do except count their fees from the monthly charges. However, once they were required to do anything to earn those fees they were completely unhelpful and incompetent.
They failed to ensure our outgoing tenenats covered their contractual obligations, failed to follow up in simple maintanance tasks, failed to ensure the property was maintained in good order, failed to contact us despite many, many emails requesting updates on the status of out agreement, failed to inform us of tenant requests and failed to provide anything like the service they promised.
Keep far...far...away from them.
Reviewed by CJG on 2nd October 2007
Services: Sales (as a Buyer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: 896.60D.CY2.0DN
I really don't know where to begin!
Jones Robinson are so truly awful that I cannot decide where the line falls between their absolute utter incompetence and their sheer malice and bloody-mindedness.
After bitter experiences with Jones Robinson as a potential buyer for other houses (not to mention their utterly botched attempt to sell our own house), we actually succeeded in buying one on their books, but despite Jones Robinson rather than through or because of them.
Had we not been personally acquainted with the vendors (and who bitterly regretted their involvement with Jones Robinson) I wonder if they could ever have sold the house.
Jones Robinson told lies, failed to keep promises, failed to carry out basic procedures and rounded it all off nicely on the day we finally completed by ringing me to tell me that the purchase had completed.
I replied by saying that I knew that, that I was speaking from inside the house and that I had taken possesion over four hours previously. They didn't even know that they had not been entrusted with the keys, and that was quite simply because no-one trusted them.
I could fill the server with my awful experiences of JR but, to sum up, I now know that JR stands for "Just Rubbish".
Reviewed by bob_mk1 on 26th May 2007
Services: Lettings (as a Tenant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: TDT.CUL.TDT.6C0
These guys are in it all for the money... surprise..
6 months into my contract of 1 year I find a for let board outside my address!! Was in the house for 18mths while looking for a place to buy. When I moved out they hit me with all sorts of hidden charges and then took two and a half months to return my deposit blaming lost letters, emails and messages. could not look after a wendy house let alone lettings.
Reviewed by Disgruntled on 20th May 2007
Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?
No
IP address: PB7.60I.4RN.5P6
We marketed our house through Jones Robinson for 3 months and gave up after only 1 'quality' viewing, and this in a prime location and a very well presented house at the right price.
They even rejected an offer witrhout consulting us, and did not even tell us about it until I phoned to query what feedback there had been from a second viewing, since I had not heard from them 2 days afterwards.
Sponsored Links
Estate Agent Information
Jones Robinson Estate Agents
At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successfull firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.
Offices / Branches
Services
- Sales
- Lettings