Jones Robinson Estate Agents

Customer Reviews  (Page 1 of 3)

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1. 

   A 5-star review by 'Celia Harrhy' 31/1/2012

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Ths is the second house that Paula has sold for us.
   In both cases she has handled the sales in a very professional manner. She has kept us updated throughout and ensured a quick and painless sale in January!!!!

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2. 

   A 5-star review by 'Sarah' 27/1/2012

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Deborough Paul

   Experience:

   Would you use the agent again? Yes

   Jones robinson worked extremely hard to sell our house and secured 4 offers within a couple of weeks. Paul and Deborough then worked very hard to progress things, despite the first 2 sales falling through (due to circumstances beyond their, or our, control) and managed to steer us successfully through to exchange with our 3rd buyer! Both ensured we were kept fully informed of progress and obstacles and often called us during the evening to update us. It's been a pleasure working with them.

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3. 

   A 5-star review by 'Shaun' 25/1/2012

   Branch:

   118 Bartholomew Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Anna Lyons of Jones Robinson lettings was fantastic at helping me find a property to rent I had some idea of what I was looking but not exact. Anna showed me a couple of properties which were not right for me although they were to the requirements I had given her, from these viewings she worked out what it was I really wanted. From this she took me to view a property that was perfect for me, which I have now agreed to rent. Throughout the whole process Jones Robinson have been very professional and efficient. I would not hesitate to recommend them.

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4. 

   A 5-star review by 'Jonathan' 12/1/2012

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The professionalism and support offered by Jones Robinson was exceptional. My purchase and sale were made difficult and lengthy by a break down in the chain and various other hurdles en route and Jones Robinson helped to take the bumps out of the tricky path. From correctly valuing my property, achieving full asking price, carrying out the viewings and advising to remarket when the bottom of the chain collapsed through to completion, all communications were well advised and timely. I'm sure all estate agents can do a good job when the sale/purchase is straight forward and all done and dusted in 6 weeks, but I think the good ones truly stand out when the sale/purchase is fraught. Despite the bad reputation estate agents have, I actually found Jones Robinson the easiest piece of the jigsaw to deal with, and the party in least need of hand-holding.............if only all of the other elements involved in sales and purchases had been this easy. Many thanks to Paul and Deborah.

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5. 

   A 4-star review by 'carol maleham' 9/1/2012

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The sale of our property was handled extremely well by Jones Robinson and they kept us informed at all times.
   The property sold within a very short time and should have proceeded fairly quickly and relatively easily however a slightly awkward purchaser made this process much more complicated than it need have been.
   Charles Robinson did all within his power to maintain the sale and hasten the process along which thankfully completed prior to Christmas and within the short time lines originally hoped for.
   We had every confidence in Jones Robinson and would not hesitate to use them again.

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6. 

   A 5-star review by 'Nollag' 7/1/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Elizabeth Alden and Louise Varney of Jones Robinson found me the perfect house to rent in the exact location I was looking for. The whole process was made extremely easy for me; they successfully negotiated the contract in record time including the extras I asked for. They were professional and efficient throughout.
   I am a long term renter and can say that this experience was the easiest and most pleasant I've had. I would have no hesitation in recommending Jones Robinson to anyone.

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7. 

   A 5-star review by 'Jill' 29/12/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The sales team worked very hard to ensure the sale of the property was as smooth and as distress free for my parents as possible. They worked with my parents in a considerate, understanding and patient way, always professional. Communication was excellent.

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8. 

   A 5-star review by 'Andrew' 23/12/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I instructed Jones Robinson to sell my property in August this year. I had three agents around to value my property and had absolutely no doubt in instructing Paul Evans from Jones Robinson to act on my behalf. Paul was a league above the other agents and had a professional attitude, but I also felt he was honest and would work hard to sell my property for the best price. Within two weeks of marketing I had an offer for my property, only a few thousand below the asking price and was delighted. Sadly this did not proceed but Paul kept me up to date at all stages of the process and I found his... (read more)
   

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9. 

   A 5-star review by 'John' 23/12/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The house was placed with Jones Robinson as they were used to good result when a previous property was sold several years ago. They are a high profile local agent with Paul Hodgson managing the sale of both this and the other property. His efforts on our behalf were first class and we had a sale within a few days at the price we wanted. When there were problems down the chain, these were quickly resolved and the sale went ahead again. Paul took a personal interest in the whole deal and helped with his wide knowledge of the industry when it appeared to be off course. Their advertising is first class and I'm sure that their efforts made the whole deal as painless as selling a house ever could be.

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10. 

    A 5-star review by 'Graham Boxall' 22/12/2011

    Branch:

    118 Bartholomew Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Very pleased with the sales presentation. The staff at were very responsive in all aspects. this is the second
    property sold with JR, and would recommend. Went the last mile.

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1. 

   A 5-star review by 'Sarah Comley' 21/12/2011

   Branch:

   Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   To all at Jones Robinson (Newbury And Lambourn Branch), Thank you so much for all your help with the sale of my property, i was really dreading the whole process but you all made it so easy for myself and my husband. Right from the start with the valuation Paul was fantastic and it was smooth running from there, You always kept me updated and everyone was so friendly.
   I would definatly use you again and would advise anyone looking to sell or to buy property to go through you.
   Once again Thank you
   Kind Regards
   Sarah Comley

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2. 

   A 5-star review by 'Ralph' 20/12/2011

   Branch:

   Market Place

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   all the staff at Jones Robinson in Lambourn have been very patient with us as we have searched for the right property to buy to let as an investment. We are delighted with the property we have exchanged on today and are hopeful that we can use JR as our letting agent too.

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3. 

   A 5-star review by 'Ms H' 18/12/2011

   Branch:

   118 Bartholomew Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I sold my house with Jones Robinson earlier this year and now rent a property that is managed by them. In both situations I have found their service very professional and efficient. Their staff are knowledgeable, friendly and polite. Communication both verbally and via email has been exceptional and I have been regularly kept up to date with developments. Whenever I have required information it has been delivered in a timely manner. They pay attention to your indivual needs and provide 'little touches' such as calling me a few days after my move to ensure I was settling in to my rental propery without any problems. Overall Jones Robinson have made me feel like a valued customer and I would highly recommend them.

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4. 

   A 5-star review by 'Jones Robinson' 4/12/2011

   Branch:

   Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Both Paula Rudge, Deborah Tomlin and other staff we met were most helpful in all aspects of the sale. They helped us through many difficulties to get our sale and the price we wanted.

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5. 

   A 5-star review by 'Andrew Paul' 1/12/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I picked Jones Robinson from 3 local Estate Agents as I felt they had a well laid out strategy for my particular situation. I was selling on behalf of my stepmother's estate and do not live locally. They were efficient and sold the property and did well to keep me informed on the progres of the sale. This property had a lot of interest and was sold without any difficulty for me, within a very reasonable time frame.

   I should therefore have no hestation iin recommeding the firm.

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6. 

   A 5-star review by 'Sue Winfield' 29/11/2011

   Branch:

   Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Excellent service and highly professional. Would not hesitate to recommend ths agency......

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7. 

   A 5-star review by 'jackie lowe' 26/11/2011

   Branch:

   Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   The marketing, pricing of the property were conducted in a friendly efficient and professional way. The reason I chose them is two fold firstly I had experienced buying a property from them in fact the one I was selling 7 years later and the process was one I was extremely happy with so felt others would be to. Secondly they seemed to offer a better service at a better price than the other two agents that I spoke to. The impotant things in selling a property were handled brilliantly the marketing, the viewings and the feedback all from different staff and that in my opinion why the sale was concluded in a satisfactory way. Well done to all involved.

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8. 

   A 4-star review by 'Jones Robinson' 24/11/2011

   Branch:

   Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Although the property market has been depressed of late Jones Robinson did the best they could to find viewers for our house. Only during the school holidays did we have very few viewings, and we think that this was only to be expected. They were always keen to help and acted extremely professionally at all times. We were very impressed when, having lost one sale, Paula Rudge came up with another interested party immediately. Thank you to a very helpful team.

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9. 

   A 5-star review by 'L. Bassett' 21/11/2011

   Branch:

   118 Bartholomew Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Overall a great service. I found the lettings team to be friendly, efficient and professional at all times. If you are looking to rent a property in the Newbury area, I would recommend using Jones Robinson.

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10. 

    A 5-star review by 'Rob' 19/11/2011

    Branch:

    118 Bartholomew Street

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    We sold out house through Jones Robinson when upsizing in the local area. The process was part of a long chain and there were several issues with potential buyers of our property. The expert management and proactive intervention of the agent, Paul Hodgson, ensured the sale proceeded and we were able to sell in time. Paul kept us fully informed of progress, was open and honest when there were issues and his detailed knowledge of the process and local market were invaluable. What stood out most for me was the pragmatic approach to selling the house. Many other agents had cited higher values for our house (and I guess, for them, higher fees) at a time when property prices were on the rise but Paul was realistic about the market and the time it would take to sell. Jones Robinson's fees were also reasonable and very fair, especially in light of the excellent service they provide. I would most definitely use Jones Robinson again for both buying and selling property.

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1. 

   A 5-star review by 'Brian & Pauline' 13/11/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   From the moment I walked into their office I knew that i had made the correct decision in asking Jones Robinson to market our house. Everything was carried out very professionally. We were given very good advice which we listened to. This resulted in sixteen (16) viewings in one day, within a few days of the sign going up. We agreed to sell the house for the asking price within a few days. The sale was handled very well and we were kept informed throughout. We would recommend Jones Robinson.

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2. 

   A 5-star review by 'Liz & Doug' 9/11/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Charles Robinson has sold two properties for us on behalf of aged relatives. A bungalow in 2009 and a house in 2011. On both occasions we were very satisfied with the service, the price attained and the speed with which it was all completed. We would definitely use Jones Robinson again.

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3. 

   A 5-star review by 'Lucy & Aaron' 3/11/2011

   Branch:

   118 Bartholomew Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Big thanks go to Anna Lyons and the team at Jones Robinson Newbury (Lettings Department) for all their help in getting me and my partner settled into our new rented property. The process was made smoother and completed so efficiently, it really made the whole experience enjoyable and I would definitely look to seek Jones Robinson's help when looking for another property, but not too soon!
   Thanks again for your help Anna :)

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4. 

   A 5-star review by 'MAITREY DAVE' 2/11/2011

   Branch:

   118 Bartholomew Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I would like to thank Jones Robinson for helping me find a place and move into it within 3 days.
   
   I really appreciate the efforts they took to make sure everything is done smoothly and quickly. I also received timely updates of where the process is and what are the next steps. This took a lot of pressure off me.
   
   They were very responsive and professional during this whole process and I am glad to have chosen Jones Robinson.

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5. 

   A 5-star review by 'HarrietB' 2/11/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I cannot thank Richard Login and the team at Jones Robinson enough for their hard work over the past few months. I have bought and sold a property with them and both times they have been a pleasure to work with and have made my buying and selling experience stress-free, even in this tough market they managed to sell my 3 bedroom house. They are reliable, professional and they always keep you updated as much as possible. I always recommend Jones Robinson to everyone I speak to as I am confident they will provide that first class service every time, I would never to go another agent in Newbury. Huge thank you to everyone at Jones Robinson, you have no idea how much easier you have made this whole process for me. I hope to work with you again in the future.

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6. 

   A 5-star review by 'Trevor' 31/10/2011

   Branch:

   118 Bartholomew Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I would certainly recommend Jones Robinson. Richard Login and the team gave me good advice with a realistic asking price and managed the sale in these tough times within a reasonable time frame. They are all friendly and the post sales support was excellent in keeping me informed and chasing the buyers solicitors. The quality and professional approach was excellent. Well done for a great job.

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7. 

   A 5-star review by 'Ms B-R' 28/10/2011

   Branch:

   Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Right from the first meeting I was impressed by the professionalism of their Representative.

   The property was in need of redevelopment/modernisation and their recommendation was it was best marketed on the basis of 'Offers In The Region Of' for a short period in order to gauge the level of interest and then with (hopefully) multiple interested parties being invited to submit a sealed best and final offer.

   The Agent conducted all viewings and I was always telephoned afterwards and given comprehensive feedback. They also attended whilst a survey was undertaken.

   Their strategy resulted in a speedy sale at what I am confident was the best possible price achievable.
   I appreciate it SHOULD be a given (but I suspect many people with experience of having sold a property through an Agent would say it doesn't always FEEL like it) throughout the selling process I never had any doubt that Jones Robinson were acting in MY best interest and striving to get the best price for ME.

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8. 

   A 5-star review by 'J & C BESTWICK' 23/10/2011

   Branch:

   Market Place

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   SOLD NEWBURY ST, BOUGHT ROCKFEL RD, WE HAD FIRST CLASS SERVICE FROM THE STAFF-THE BACKUP WAS SECOND TO NONE. PAULA WAS SUPERB IN BOTH BUYING AND SELLING THE PROPERTIES AND IS A CREDIT TO THE FIRM. NO HESITATION IN BOTH RECOMMENDING AND USING PAULA AND THE LAMBOURN OFFICE AGAIN.

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9. 

   A 5-star review by 'Happy Oxford Landlady' 18/10/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   jI have let my property through Jones Robinson in Oxford for more than 7 trouble-free years. I have found them to be open and fair both with me and with my tenants, and I don't believe it's a coincidence that my tenants have always been good people. The experience and professionalism of Elizabeth Alden in particular is invaluable. Their service levels are excellent and generally exceed expectation or what's in the contract! I can't imagine you'd find a more flexible or expert team, and I value their advice on all aspects of letting, from how much rent to charge to how to handle queries from the tenants.

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10. 

    A 5-star review by 'Moving to USA' 17/10/2011

    Branch:

    118 Bartholomew Street

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    jCompared to the other agents in Newbury, Jones Robinson were a breath of fresh air!
    Before chosing an agent to rent my home with, I rang all the main agents in Newbury to see how they they dealt with me potential tenant and to say I was shocked is an understatement. I would recommend anyone that wants to rent their home to do their research like I did. Anna whom I spoke to at Jones Robinson was the only agent keen to help and who made me feel like I wasn't an interruption to her day, in fact she was brilliant. Following her excellent customer service, I arranged for Paul Broomham (the Lettings Director) to come and value my home. He was knowledgable, incredibly helpful and totally understanding of our needs and requirements. We have subsequently let our home with Jones Robinson for the full asking price within 2 weeks of marketing and we are very happy with the service we have received. An excellent job, very well done.

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