James Dean

Customer Reviews

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1. 

   A 5-star review by 'Happy Client' 27/10/2011

   Branch:

   66 Victoria Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   All staff at James Dean were fantastic. Very helpful, very knowledgeable. Found me great properties to let and sourced tenants straight away. In my 4th year of lettingwith them and never had any issues. As with all agents you will always get bad tenants, from landlord seminars i have been to sometimes the landlords are to blame in terms of not keeping their properties in good order and not willing to spend on repairs.
   Thankfully I have had nothing but good experiences with the team at Horley, and if I had the money I would certainly get another property to let.
   To the unlicky ones, get over it and move on.

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2. 

   A 5-star review by 'fergil7' 21/9/2011

   Branch:

   66 Victoria Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I completly disagree with workshy1 I have been renting through James Dean for over 2 years in the Reigate area.

   When completing the viewings i was dealt with in a professional manner.

   References where completed in a timely manner, contracts signed, keys handed over and a profestional inventory completed the day I moved in.

   The staff members i have dealt with over the years have been nothing but friendly and helpfull with any repairs or queries I have. They are always dealt with as quickly as possible and I am always called and updated on progress.

   I agree people are intiled to... (read more)
   

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3. 

   A 1-star review by 'Victoria' 11/7/2011

   Branch:

   66 Victoria Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Terrible cowboys! I was stuck with them and they used all kind of tricks to keep my property, which was totally neglected and badly damaged. Also cheated on the billing,but too much hassles to argue. Did not have much choice as I was aboard! Luckily, I am now free of these people and it took some doing to shake them off. Stay well away!!!

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4. 

   A 1-star review by 'Very Dissatisfied Landlord' 5/6/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Dreadful, most unprofessional people I've ever dealt with. eg the "inventory" I'd paid for failed to include the garage so the tenant dumped loads of old stuff in there which she subsequently denied was hers. Keys to the garage had been provided but the James Dean agent said "we didn't think we were allowed access to the garage" and the tenant said that the garage had been "left unlocked" when she moved in.

   James Dean set me and the tenant up against each other rather than try to negotiate matters upon the tenant leaving - the oven was left dirty, the carpets... (read more)
   

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5. 

   A 1-star review by 'Dis-satisfied customer' 16/11/2010

   Branch:

   66 Victoria Road

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? No

   Property in Crawley

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6. 

   A 1-star review by 'unhappy customer' 28/7/2010

   Branch:

   66 Victoria Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   No leadership from the top down. Messages left, no return calls, staff, management and owner guilty of that! Couldn't care less attitude, even for the fee couldn't be bothered to show the flat nor check it was fit for habitation. Even offered the previous tenant to keep his food in the freezer and allowed him to hold a spare set of keys when challenged they didnt follow it up only after 4 phone calls did the food get removed and keys handed in! Refund wasn't actioned when it should have been had to chase up - excuse was - we only do it once a week, even though a week and a day had passed! No better than the multipuls probably worse!

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7. 

   A 1-star review by 'House buyer' 9/6/2010

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? No

   Awful service - sloppy, never called back. Terrible viewings, wrong keys, no information to hand.

   We actually stayed in touch with our vendors and subsequently discovered that James Dean lied to us - the vendors offered us stuff in their house for free - the estate agents said that they were taking it with them. They also don't seem to have given all of our house offers to the vendors.

   A disgrace.

   I also know they circulate details of properties that have already sold to drim up business.

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