Jacksons Independent Estate Agents (London)
Overall Customer Rating
Customer Reviews
Reviewed by gosling on 26th March 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: TUL.UZM.T7T.TT9
Awful estate agent.
Didn't pass on several month's rent to landlord, then said that they had also "lost" the deposit. Landlord sacked the agent. Despite this, 6 months later Jackons then sent us a letter saying that the rent was going to go up.
No matter how fantastic the property, I would never use them again.
Reviewed by wait4it on 10th March 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
IP address: SMT.STD.UNZ.UZZ
Apporach was very unprofessional:
- changed the property that I agreed to rent (new build)
- changed the price (& terms) that I agreed to pay
- landed me with a 30 page contract (full of errors) to read and agree, 1 hour before agent was due to close for the day
- wasn't willing to accept any liability for what had happened
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Estate Agent Information
Jacksons Independent Estate Agents (London)
Whether you're buying or selling a property, or looking to let or rent, our customers ALWAYS receive a professional and dynamic service.
Offices / Branches
Services
- Sales
- Lettings
Commented by Simon Scott on the 28th May 2009
As one of the Directors of Jacksons it is important to me that we are not seen in the same light as other 'typical estate agents'. To this end we work very hard on our customer satisfaction and we also invite all those who move in to a property we rent, or buy or sell through us too complete a customer satisfaction report. Over 95% of these reports review our services as good or very good, we have recently started to publish these comments as well on our website via our testimonials page, you are welcome to see these at http://www.jacksonsestateagents.com/Webpage/117/Testimonials
Furthermore, if either of the people below want to contact me to discuss the experience they had, and how we can put it right then they can email simon.scott@jacksonsestateagents.com and I will look into their complaint.
Regards,
Simon A. Scott
Lettings Director.
Jacksons Estate Agents
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