Isaac Anthony
based on 40 ratings. This website contains 37 user reviews of Isaac Anthony.
Agent Information
Isaac Anthony
Isaac Anthony, Manchester's fastest growing and Liverpool's newest premier independent dedicated Lettings Agency, specialising in city living.
Offices / Branches
- Liverpool - 68 Rodney Street, Merseyside
- Liverpool - 36 Clarence Street, Merseyside
- Manchester - Arch 104, Chapel Walks Chapel Street Salford, Greater Manchester
- Manchester - 16 Chapel Street, Greater Manchester
- Manchester - 207 Monton Road Monton Eccles, Greater Manchester
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- Update Agent details
Isaac Anthony has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Isaac Anthony, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 2)
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by 'Vida' 28/2/2012
- Branch:
- 16 Chapel Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Asma Alison
- Staff Member
- Anthony Paul
- Experience:
- Would you use the agent again? Yes
This agent has been great. The staff are always helpful and go the extra mile. They are friendly and give me the personal touch.
So sorry to hear your bad experiences. They have been very good.
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by 'Sally Edwards' 16/1/2012
- Services:
- Surveys
- Experience:
- Would you use the agent again? No
A total nightmare to deal with. The Directors do not know a thing and are just fighting with each other.
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by 'URGH' 6/1/2012
- Branch:
- 16 Chapel Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Myself and partner rented a property in LEEDS with the manchester branch of this company.
We should have realised what a disaster this was going to be when they made us travel to manchester to pick up the keys on moving day and then provided us with no fobs.
When we arrived at the property we found that none of the security gates worked and none of the secure doors actually locked securly. One of the lifts didnt work for our entire stay (6months) even though we were told it was due to be fixed. Come to think about it we never actually recieved our fobs.
The building we later found... (read more)
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by 'disgusted and abused of liverpool' 21/10/2011
- Branch:
- 68 Rodney Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
For over 2 weeks I have been trying to view a property in Liverpool City centre with this company after already viewing one property when the agent was 45mins late.
I have never had a call back regarding the new property and when I finally chased them I was spoken to in the most disgusting way by both the manager and below.
I have never been spoken to in such a rude manner and then told that I am not a tennant they would like.
What rubbish i have been an outstanding tennent in the past and only looking for a new property due to relocation.
LANDLORDS BE AWARE IF YOU WANT YOU PROPRTY MARKETED AND ALLOWED VIEWINGS BY GENUINE GOOD TENNENTS THEN STAY AWAY FROM THIS COMPANY. I will most certainly go out of my way now to raise this complaint further and contact the landlord directly.Was this review helpful? Yes
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by 'hits' 30/3/2011
- Branch:
- 68 Rodney Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The government should have a star for the letting agents like the hotel have stars. Also by law they should have a review from tenants and landlords, so everyone who wants to rent or rent their place out through the agents can find out about their services and how they run it.
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by 'Avoid' 3/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Told us we had to pay for new sofas and carpet cleaning because we had a cat. yes the cat ruined the sofas but one of the sofas was broken when we moved in which they did nothing about. they have kept all our deposit and not contacted us since we said we were happy to pay for one sofa, but not the broken one, and find somebody cheaper to clean the carpet, as they suggested
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by 'Andy' 2/3/2011
- Branch:
- 68 Rodney Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This estate agent is the single worst one I've ever come across, and I've had troubles with other agents before.
Problem 1: We told them the intercom was broken the *day* we moved in, still not fixed 8 months later. I even know what's wrong - but can't get them to bloody fix it.
Problem 2: The flat was filthy when we moved in; Mould growing on windows, carpet black with dust.
Problem 3: 6 Month tenancies - Don't be fooled, this is just so they can charge you an extra
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by 'grchrrsn' 2/3/2011
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
"I would feel bad if this was our fault but it isn't"
To warn you, this is going to be quite long!!
My flatmate and I moved into a flat managed by Isaac Anthony around October 2009. The woman who showed us around the flat was very nice and helpful but unfortunately once you have signed the lease you receive a very different service.Our first problems included a broken washing machine which on the inventory was listed as in perfect condition (the handle was missing and the cable had been chewed through by animals) so it was clear no one had had a very good look around. Our balcony was... (read more)
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by 'Linz' 19/11/2010
- Branch:
- 68 Rodney Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My boyfriend and I are first -time renters and when we viewed that flat we're in now we were amazed at how nice it was, and how nice the people at Issac Anthony are.
Problem 1 - The flat is on the third floor (six flights) and lift is broken. Because IA own the flat and not the building, it apparently is not thier problem, and we are not allowed a rent reduction until the lift is fixed. It's been broken since before we viewed the flat, and we're not hopeful of it being fixed in the next year, never mind the next few months. Try carrying heavy furniture up 6 flights of stairs on moving day.
Problem 2- When we went round the flat taking pictures of marks, broken things etc, we noticed bird facaes almost everywhere. Pets and birds are not allowed in this flat, but when viewing the flat we saw that the previous tenants had parrots. So we had parrot poo all over our cupboard door handles, doors, skirting boards, dining room table, couch etc. Absolutely disgusting. We complained,. and the girl at IA said that she'd charged the previous tenants
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by 'benodin' 1/10/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The service is fantastic until you take the keys then the comunication becomes non existant, you can actualy here the derisory tone in the voice when they talk to you.
They entered my property to do a routine inspection without giving me notice or without me even being there (thankfuly a friend was staying) when he heard them coming into the property, I made a copmlpaint but as usual didnt get a reply.
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by 'Emma' 1/10/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We decided to give them a go as we had to move out of our previous house quick due to an awful student landlord and they seemed really helpful... big mistake.
Because we are students we had to fork out a large deposit for a guarantor, I have never had a problem with paying rent or with money so I can't see why I needed to get my mum involved.
We moved into our flat in January 2010 and we have never received a metre reading from them, so we have had to pay and remaining bills from the previous tenant. They claimed they couldn't get into the metre reading cupboard but it was unlocked the... (read more)
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by 'Moving Out' 18/8/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Simply terrible service once you are a tenant with them. We waited for 8 weeks for a fob to get into our building, meaning we were left stranded outside until we could tailgate in. Then they took the money out of our deposit for it. Took 4 months to fix a washing machine that was leaking and spoiling the floor! We're moving out soon, no doubt that will throw up endless amounts of trouble with the deposit... great!
Try all you can to avoid this agent, they will not look after you.
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by 'andy' 8/8/2010
- Branch:
- 68 Rodney Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'andy' rated Isaac Anthony but did not write a review. -
1
person found
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by 'Kanzen' 3/8/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Stay well away from Isaac Anthony lettings - a shambolic outfit who offered us nothing but a bad experience.
Even gaining the lease was problematic despite excellent credit history and both working for financial institutions - the problem came in that they never returned phonecalls and never acknowleged paperwork received.
I was at such a loose end, I even drove from Glasgow to Manchester just to hand in paperwork, despite sending two copies, they claim it never arrived!
Absolute useless. The emergency number they gave us, we had a water leak, was eventually returned 6 days after the emergency, needless to say we got our own engineer.
Grr.....they make me so angry!
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by 'dolce7900' 2/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just found Isaac Anthony and would recommend any one with a small budget and wants support finding a home in the city to go to them.
The are very supportive and provide great flats.
I've just moved into a flat and dont ever want to move.
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by 'jiayi' 23/6/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never or ever try to get apartment from them!!! They are the worst agent I ever saw. The lady who follow our case was so arrogant, I just coming to rent an apartment, not beging her for anything. Why she can treat us like we begging her? We were about to sign the contract, but my friend remind me that I should check the house again before sign the contract. They said they can't arrange an appointment for us , but I said I will sign the contract another time when they can arrange an appointment for me to check the house again then. After a while they called back and said they can arrange an... (read more)
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by 'Pay more and go for good quality Agents' 25/5/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Where do I start?
LANDLORDS - PLEASE READ:
As a fellow Landlord, one our worst fears as a Buy to let owner is leaving your property in the hands of an incapable, shambolic, unregulated and clueless Managing Estate Agent. Isaac Anthony fit that awful description, in their words, unusually well.
I cannot begin to describe the frustration and absolutely terrible level of maladministration that I have suffered by their incompetent staff.
I have:
- Sent over 6 emails without reply
- Rang and left 8 messages without a callback (although promised)
- Complained to the two Company... (read more)Was this review helpful? Yes
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1
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by 'Mr. Patel' 21/5/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have never had a problem with this agent the look after 2 Properties for me . Fresh Building then another in Quebec. The Operations Manager is called Nick I suggest you guys contact him.
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by 'cheesed off' 10/5/2010
- Branch:
- 68 Rodney Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would only recommend this company to people who like to have their time wasted and to be ignored!
Everything about them was appalling right from the beginning. We were shown around a flat (renting) and made an offer there and then and were told we would be called within the hour to say if it had been accepted. 2 days later, we still hadn't heard anything and nobody would take our call. Eventually we managed to speak to someone who said our offer had been accepted straight away but the man who showed us round was sacked and nobody bothered to take over his work.
Then came the... (read more)
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by 'DMX' 13/3/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
A totally rubbish letting, don't use them under anmy circumstance, they are unhelpful rude and hang up on me everytime I call them!
They do not reference tenants and usually accept fake ones and then don't even tell you when the teant has moved out!
Totally diabolical and shame to law abiding citizens.Was this review helpful? Yes
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by 'incredibly disappointed' 3/3/2010
- Branch:
- 68 Rodney Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
As the rest of the tenants on this website, I have also had a terrible experience with Isaac Anthony. They are incredibly useless at what they do. The customer service is terrible and if something breaks it doesn't get fixed no matter how many times you email/phone/visit the office. Don't rent from this company, they need closing down!
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by 'commonlysure' 15/2/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Isaac Anthony are shamefully terrible at what they do.
We rented with them a year, during which time they failed to acknowledge any of our complaints and ignored all requests for maintenance or repairs.
They refused our wishes to move onto a statutory period tenancy, and made us pay fees to continue to our lease.
After a year, they have now tried to raise the rent, despite the fact that larger flats in our building are listed for less on their own website.
Don't let with them! If there were a no star rating, I would have chosen that.
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by 'W' 30/1/2010
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Once I'd agreed to move into a flat, I went to the flat to collect keys and sign forms...
...and after waiting I got told I had to go to the office to sign, collect keys and then if anything was missing from the flat I had next to no time to report it.
All problems I've reported have gone unheeded. I've never spoken to the same person twice and they just do not reply to emails - even from addresses that they've emailed me from!
They have literally done bugger all for me, and are by far the worst agents I have ever been with.
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by 'sherlock' 29/1/2010
- Branch:
- 68 Rodney Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Absolutely awful.
I am a landlord and my tenants have had issues since November 2009 which Isaac Anthony failed to tell me about until January 2010. Not only did they not bother to help my tenants, they do not return calls (13 so far) or emails (4 so far).
I managed to get contact number for my tenants who I spoke with and to my utter disbelief they advised me of literally several issues they had advised Isaac Anthony and 2 months later, still unresolved. All whilst taking a 10%+VAT 'Fully Managed Service' Fee from my rent. Absolutely disgusting.
Their whole setup is shambolic with new staff every 6 weeks on average, you never get to speak with the same person twice. The Liveprool office now does not even have a Manager in place. Amateur is the word. I've since moved to a different agent.
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by 'Elle89' 9/1/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
All the above seems to concur with my experience. I arranged to view a flat with them stating I had to move immediately and could not wait and when viewing the first place fortunately I overheard the agent asking the existing tenant when he would be moving out and it was not immediately as the agent had led me to believe. The agent then had the gall to insist it was available now thinking I hadn't heard him. Then for the next place, the agent-they are all as bad as each other at this agency-didn't reply to our offer or call back when they said they would so we went with another agency which... (read more)
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by 'Isaac Suck' 8/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use. Their slogan is a joke. Please save yourself the time and trouble and avoid them.
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by 'Rolf' 7/1/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Seems to deliberately have provided wrong information to decieve me, the tennant.
1. The letting is a studio apartment with a pod containing bathroom, kitchen, boiler and washing machine. The letting agent told me the roof of the pod had been reinforced to provide storage space on top of it. It seems to be rather the oposite, the apartment manual clearly states that the roof of the pod is only MDF board.
2. The letting agent seems to deliberately have given me the wrong post code to prevent me from checking what tax band the apartment was in. When I asked for the tax band they said it was in band B and they even mentioned an amount. It turns out the tax band is not B but C.
When contacting them they only give me excuses and lies. The last mail even stated that they do not manage the apartment.
Horrible.
It seems they have taken advantage of that I am not from England and therefore do not fully understand how things work here.
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by 'Avoidthese' 25/10/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I viewed a flat with Isaac Anthony and actually put down a 'administration fee' of around
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by 'Wilson' 13/10/2009
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Wilson' rated Isaac Anthony but did not write a review. -
1
person found
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by 'Ida' 8/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst ever lettings agency. It took us 3 months to get a key for the mailbox, and thus, we were issued with warnings from the council tax department, with knowing it! (We are from Denmark, so we didn't know exactly how the system worked). They never return calls or emails. We are currently waiting to get our 775 pounds worth of deposit back (or at least just some of it!) but haven't heard from them since we moved out a month ago. I am genuinely amazed how they stay in business.. Everytime I see their slogan "unusually good at what we do" I feel like I'm gonna be sick. These people have caused us so much trouble, it's unbelievable.
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by 'T.Gilks' 25/8/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Words can't describe how badly they treated us as landlords. Worst ever experience!
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by 'Buffalo Springfield' 24/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Got to concur with NJ - shame on them indeed. Isaac Anthony are a disgrace to their profession, avoid them like the plague. They make up totally spurious reasons for withholding deposits and quote ludicrous fantasy figures for supposed cleaning costs. It takes an age to ever get through to them (on their premium rate number by the way - try 0161 828 3060 instead - why give them yet more undeserved revenue ?) and their response times to emails are erratic to say the least. A wholly immoral and shoddy organisation, by far the worst I have ever had the misfortune of dealing with.
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by 'Nick' 20/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
What does this say about Isaac Anothny....
Poor service in the initial 6 months of contract with bothering to respond to maintenance requests. "Yeah I'll call you back, yes I'll ask the landlord to look into that"... phone call after phone call and getting nowhere.
Then comes the email asking if we wish to renew. Yes we do but not happy having to pay the sixty pound admin charge for doing so given the poor service we've had from you. Unwilling to offer any discount for their rubbish service so we're left over a barrel and have to pay or not able to renew.
The very next day we get an email from another letting agent in Manchester saying the property is going to be under their management as the landlord has chopped Isaac Anthony.
So Isaac Anthony took my sixty pounds when they knew they weren't going to be the agents. 1 phone call to them and they're unwilling to refund citing "you paid for the admin charge of renewing".
My advice is NOT TO USE THIS COMPANY
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by 'NJ' 29/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
DO NOT GO ANYWHERE NEAR THIS ESTATE AGENTS!
We had problems from start to finish. We move out today and I just can't wait to see what they say when the come to 'inspect' the property. On that note, we've had a random women from Isaac Anthony just let herself into the property, once whilst I was in bed (I was a student!). The other time was breakfast on Saturday. Both times we received no prior warning leading me to believe that they wouldn't stop at being in the property when we were out. Disgraceful.
Of the countless problems, here are my favourites:
No blinds or curtains on ANY... (read more)Was this review helpful? Yes
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by 'K.T.' 21/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Not the absolute worst possible service but they totally ignored getting me a microwave plate missing from the start throughout the 1 year I was there. The worst part came when they simply would not return my deposit no matter what even though they promise it within days of ending tennancy. Calls unanswered, unreturned, questions ignored. Continuous "early next week" promises even from director Anthony Boateng for weeks. The director purposefully hides his address on their accounts and doesn't display on the website who they actually are which is illegal. Isaac Anthony is simply a trading name.
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by 'Not Happy' 11/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Summary: Absolutely appalling service from start to finish. Seriously - don't go anywhere near them unless you crave dissapointment and enjoy being messed around or inconvienienced.
I don't know where to start - the little things frankly don't bother me any more, for example, when we first moved in it took three months before I gave up waiting and started fixing things in the flat myself.
I have rang them dozens of times over the last six months and nigh on every time the person i needed to speak to wasn't available and I got the stock answer "Do you want me to get them to phone you... (read more)
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by 'shorty' 11/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Recently moved out of a property rented through IA. Still waiting for my bond!!! Completly agree with other comments. Potential new customers are treated very very well...they cant do enough for you. But be warned as soon as you move in they dont give a rats ass about you. Fellow neighbors have also had problems with them so it isnt a one off problem. The check out meeting when i was moving out of the property; woman was late and was very rude. Dont bother reporting any problems the usual wait time for something to be fixed is 3 + weeks. I ended up fixing a leak in my dish washer as no one ever came out to do it.
When you ring the office expect a long wait for the phone to be answered - terrible customer service in the Manchester Office. You could not pay me to rent another properties from these "cowboys" of the letting agents......stay well away from this company!! Youve been warned!!
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by 'gordy' 6/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Don't recommend using them. Agree with other review. Once you leave any problems you ring they take message say get back to you never do, send emails they don't reply. Customer service at Manchester terrible. Avoid using.
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by 'CM' 12/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Poor service. Never get back to you about complaints. Seem to pull out all the stops to get new tenants but once you become a tenant do not care less.
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by 'has' 9/4/2009
- Branch:
- Arch 104, Chapel Walks Chapel Street Salford
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'has' rated Isaac Anthony but did not write a review.
 even though we were told it was due to be fixed. Come to think about it we never actually recieved our fobs.
The building we later found was full of people who were smoking what smelt like weed constantly. The flat near us on the forth floor got broken into in the middle of the day (so much for a security team on site).
The water was cut off for 3 days, fair enough they let us know and they provided portaloos and showers (in the courtyard) HOWEVER the hot water wasnt on in the morning so you had to shower in freezing cold water. They provided bottled water by placing it outside of each flat. Some wonderful person stole ours, when we went to security to ask they simply said 'oh it must have been stolen theres nothing we can do' UMMM hello its your legal obligation to provide drinking water.
The list of problems goes on and on. We moved out mid december and are still awaiting our deposit which no contact from them regards when we will be getting it and countless promises of calls back.
DO NOT USE THIS COMPANY/&display=popup&link=http://www.allagents.co.uk/review/17149/&redirect_uri=http://www.allagents.co.uk/review/17149/ "Share on your Facebook Wall"){kind=logo}
 and lift is broken. Because IA own the flat and not the building, it apparently is not thier problem, and we are not allowed a rent reduction until the lift is fixed. It's been broken since before we viewed the flat, and we're not hopeful of it being fixed in the next year, never mind the next few months. Try carrying heavy furniture up 6 flights of stairs on moving day.
Problem 2- When we went round the flat taking pictures of marks, broken things etc, we noticed bird facaes almost everywhere. Pets and birds are not allowed in this flat, but when viewing the flat we saw that the previous tenants had parrots. So we had parrot poo all over our cupboard door handles, doors, skirting boards, dining room table, couch etc. Absolutely disgusting. We complained,. and the girl at IA said that she'd charged the previous tenants /&display=popup&link=http://www.allagents.co.uk/review/7476/&redirect_uri=http://www.allagents.co.uk/review/7476/ "Share on your Facebook Wall"){kind=logo}
 when he heard them coming into the property, I made a copmlpaint but as usual didnt get a reply./&display=popup&link=http://www.allagents.co.uk/review/6757/&redirect_uri=http://www.allagents.co.uk/review/6757/ "Share on your Facebook Wall"){kind=logo}
- Complained to the two Company Directors with no response
Who runs this 'Organisation'?? The Circus??? I will - when I have more time - look at reporting Isaac Anthony to Trading Standards or a Govermental Fraud agency as they advertise all sorts of services, charge you for them and then deliver none. That is the truth, my experience is summarised below.
Isaac Anthony claimed to have 'managed' my property for nearly a year - a brand new apartment - handed back to me dirty, damaged and with umpteen faults. Not only did IA not notify me of the faults as and when they happened - they told the Tenant's 'they were dealing with them and the Landlord was being unco-operative!!! "Share on your Facebook Wall"){kind=logo}
 and made an offer there and then and were told we would be called within the hour to say if it had been accepted. 2 days later, we still hadn't heard anything and nobody would take our call. Eventually we managed to speak to someone who said our offer had been accepted straight away but the man who showed us round was sacked and nobody bothered to take over his work.
Then came the application forms... we sent these off as soon as we received them as we needed to move in within a month, which we had been told was fine. We heard absolutely nothing from Isaac Anthony after sending off our forms and again, could not get hold of anyone (just got a receptionist acting dumb saying that nobody was in to take our call and someone would call us back, which never ever happened). We had no idea if our applications had been approved and since we were moving 200 miles to a different city, we were getting very worried, especially as we both had new jobs that started 2 days after we were due to move in. Eventually, a few days before we needed to move in, we got a call saying everything had been approved, the woman acted really casually as if there was nothing wrong with leaving people in limbo like this.
On the day we moved in, we signed for 14 keys, 2 copies of every key needed (or so we thought). We had no back door key whatsoever, and half of the keys didn't work for any door within the property. We also only had 1 copy of keys for all the other doors and were told to copy and pay for these ourselves, even though in our contract it said we were not allowed to do this.
After 3 months of living there, our washing machine broke. It was another 4 months before we managed to actually get someone to look at it, and this was only after a threatening e-mail. Then it was another month and endless chasing before we managed to get it replaced.
We had been living at the property for 8 months before we managed to get them to cough up the back door key.
What was strange was how it was so difficult to get hold of anyone at Isaac Anthony, but if they needed you, they would bombard you with e-mails and phonecalls. It was 2 months before our contract expired (we had to give 30 days notice of renewal) and we were getting daily e-mails saying we needed to get in contact with them straight away to make sure all the paperwork was sorted. Needless to say we left it until the last minute to give them their answer.
They will often give you just 24 hours notice that they will be doing an inspection of your property, and they always make sure that this is done when you are at work. On our first inspection, they told us we had let our tiles get far to dirty and to clean them immediately (they were sparkling white, I had scrubbed the whole place especially for the visit). On our second inspection, they commented on a big stain on the bathroom floor (which was there before we even moved in, shows how observant they must be, luckily I took pictures of all faults when we moved in).
They have a maintenance man who has a key to all flats and lets himself in without knocking, once at 08:30am when we were in bed, to seal the shower screen in the bathroom, which did not need doing and we had not requested.
The only reason we stayed so long was because the flat was so cheap for it's location and it suited all our needs. We lived in constant fear of anything going wrong in the flat because we knew it would be a battle that lasted months to get anyone to do anything about it.
They promised no pets would be allowed in the building, however some had a dog that barked constantly and messed all over the grass and car park. The bins were rarely emptied, so often there was waste stacked up outside that got blown all over the car park.
I don't have a good word to say about this company and only wish I had thought to read their reviews before signing my contract. /&display=popup&link=http://www.allagents.co.uk/review/5119/&redirect_uri=http://www.allagents.co.uk/review/5119/ "Share on your Facebook Wall"){kind=logo}
 or emails (4 so far).
I managed to get contact number for my tenants who I spoke with and to my utter disbelief they advised me of literally several issues they had advised Isaac Anthony and 2 months later, still unresolved. All whilst taking a 10%+VAT 'Fully Managed Service' Fee from my rent. Absolutely disgusting.
Their whole setup is shambolic with new staff every 6 weeks on average, you never get to speak with the same person twice. The Liveprool office now does not even have a Manager in place. Amateur is the word. I've since moved to a different agent./&display=popup&link=http://www.allagents.co.uk/review/4108/&redirect_uri=http://www.allagents.co.uk/review/4108/ "Share on your Facebook Wall"){kind=logo}
. They never return calls or emails. We are currently waiting to get our 775 pounds worth of deposit back (or at least just some of it!) but haven't heard from them since we moved out a month ago. I am genuinely amazed how they stay in business.. Everytime I see their slogan "Share on your Facebook Wall"){kind=logo}
 and their response times to emails are erratic to say the least. A wholly immoral and shoddy organisation, by far the worst I have ever had the misfortune of dealing with./&display=popup&link=http://www.allagents.co.uk/review/2833/&redirect_uri=http://www.allagents.co.uk/review/2833/ "Share on your Facebook Wall"){kind=logo}
. The other time was breakfast on Saturday. Both times we received no prior warning leading me to believe that they wouldn't stop at being in the property when we were out. Disgraceful.
Of the countless problems, here are my favourites:
No blinds or curtains on ANY windows, including the bathroom!
No hot water on 4 separate occasions for up to 6 weeks at a time.
The kitchen doors cannot be opened when cooking as the heat detector outside the kitchen door sends the alarms off for the whole building (babies asleep means unhappy neighbours etc.)
The list could truly go on and then I would be late for work!
Isaac Anthony are nothing but useless, unprofessional, rude and untrustworthy and the fact they do not have a complaints department only suggests that they are either hiding or in denial.
They are a disgrace to Manchester, a disgrace to Estate Agents and a disgrace to themselves.
Shame on them. /&display=popup&link=http://www.allagents.co.uk/review/2640/&redirect_uri=http://www.allagents.co.uk/review/2640/ "Share on your Facebook Wall"){kind=logo}
