Isaac Anthony

Customer Reviews  (Page 1 of 2)

show me only reviews from..

Please select.. Landlords Tenants Buyers Sellers No's Yes's

1. 

   A 1-star review by 'Sally Edwards' 16/1/2012

   Services:

   Surveys

   Experience:

   Would you use the agent again? No

   A total nightmare to deal with. The Directors do not know a thing and are just fighting with each other.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
2. 

   A 1-star review by 'URGH' 6/1/2012

   Branch:

   16 Chapel Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Myself and partner rented a property in LEEDS with the manchester branch of this company.

   We should have realised what a disaster this was going to be when they made us travel to manchester to pick up the keys on moving day and then provided us with no fobs.

   When we arrived at the property we found that none of the security gates worked and none of the secure doors actually locked securly. One of the lifts didnt work for our entire stay (6months) even though we were told it was due to be fixed. Come to think about it we never actually recieved our fobs.

   The building we later found... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
3. 

   A 1-star review by 'disgusted and abused of liverpool' 21/10/2011

   Branch:

   68 Rodney Street

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   For over 2 weeks I have been trying to view a property in Liverpool City centre with this company after already viewing one property when the agent was 45mins late.
   I have never had a call back regarding the new property and when I finally chased them I was spoken to in the most disgusting way by both the manager and below.
   I have never been spoken to in such a rude manner and then told that I am not a tennant they would like.
   What rubbish i have been an outstanding tennent in the past and only looking for a new property due to relocation.
   LANDLORDS BE AWARE IF YOU WANT YOU PROPRTY MARKETED AND ALLOWED VIEWINGS BY GENUINE GOOD TENNENTS THEN STAY AWAY FROM THIS COMPANY. I will most certainly go out of my way now to raise this complaint further and contact the landlord directly.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
4. 

   A 1-star review by 'hits' 30/3/2011

   Branch:

   68 Rodney Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   The government should have a star for the letting agents like the hotel have stars. Also by law they should have a review from tenants and landlords, so everyone who wants to rent or rent their place out through the agents can find out about their services and how they run it.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
5. 

   A 1-star review by 'Avoid' 3/3/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Told us we had to pay for new sofas and carpet cleaning because we had a cat. yes the cat ruined the sofas but one of the sofas was broken when we moved in which they did nothing about. they have kept all our deposit and not contacted us since we said we were happy to pay for one sofa, but not the broken one, and find somebody cheaper to clean the carpet, as they suggested

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (2)
   • Feature This Review
   
   
6. 

   A 1-star review by 'Andy' 2/3/2011

   Branch:

   68 Rodney Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   This estate agent is the single worst one I've ever come across, and I've had troubles with other agents before.

   Problem 1: We told them the intercom was broken the *day* we moved in, still not fixed 8 months later. I even know what's wrong - but can't get them to bloody fix it.

   Problem 2: The flat was filthy when we moved in; Mould growing on windows, carpet black with dust.

   Problem 3: 6 Month tenancies - Don't be fooled, this is just so they can charge you an extra

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (1)
   • Feature This Review
   
   
7. 

   A 1-star review by 'grchrrsn' 2/3/2011

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   "I would feel bad if this was our fault but it isn't"

   To warn you, this is going to be quite long!!
   My flatmate and I moved into a flat managed by Isaac Anthony around October 2009. The woman who showed us around the flat was very nice and helpful but unfortunately once you have signed the lease you receive a very different service.

   Our first problems included a broken washing machine which on the inventory was listed as in perfect condition (the handle was missing and the cable had been chewed through by animals) so it was clear no one had had a very good look around. Our balcony was... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
8. 

   A 1-star review by 'Linz' 19/11/2010

   Branch:

   68 Rodney Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   My boyfriend and I are first -time renters and when we viewed that flat we're in now we were amazed at how nice it was, and how nice the people at Issac Anthony are.

   Problem 1 - The flat is on the third floor (six flights) and lift is broken. Because IA own the flat and not the building, it apparently is not thier problem, and we are not allowed a rent reduction until the lift is fixed. It's been broken since before we viewed the flat, and we're not hopeful of it being fixed in the next year, never mind the next few months. Try carrying heavy furniture up 6 flights of stairs on moving day.

   Problem 2- When we went round the flat taking pictures of marks, broken things etc, we noticed bird facaes almost everywhere. Pets and birds are not allowed in this flat, but when viewing the flat we saw that the previous tenants had parrots. So we had parrot poo all over our cupboard door handles, doors, skirting boards, dining room table, couch etc. Absolutely disgusting. We complained,. and the girl at IA said that she'd charged the previous tenants

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
9. 

   A 1-star review by 'benodin' 1/10/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   The service is fantastic until you take the keys then the comunication becomes non existant, you can actualy here the derisory tone in the voice when they talk to you.

   They entered my property to do a routine inspection without giving me notice or without me even being there (thankfuly a friend was staying) when he heard them coming into the property, I made a copmlpaint but as usual didnt get a reply.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
10. 

    A 1-star review by 'Emma' 1/10/2010

    Branch:

    Arch 104, Chapel Walks Chapel Street Salford

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    We decided to give them a go as we had to move out of our previous house quick due to an awful student landlord and they seemed really helpful... big mistake.

    Because we are students we had to fork out a large deposit for a guarantor, I have never had a problem with paying rent or with money so I can't see why I needed to get my mum involved.

    We moved into our flat in January 2010 and we have never received a metre reading from them, so we have had to pay and remaining bills from the previous tenant. They claimed they couldn't get into the metre reading cupboard but it was unlocked the... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (2)
    • Feature This Review
    
    

1. 

   A 1-star review by 'Moving Out' 18/8/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Simply terrible service once you are a tenant with them. We waited for 8 weeks for a fob to get into our building, meaning we were left stranded outside until we could tailgate in. Then they took the money out of our deposit for it. Took 4 months to fix a washing machine that was leaking and spoiling the floor! We're moving out soon, no doubt that will throw up endless amounts of trouble with the deposit... great!

   Try all you can to avoid this agent, they will not look after you.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
2. 

   A 1-star review by 'andy' 8/8/2010

   Branch:

   68 Rodney Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'andy' rated Isaac Anthony but did not write a review.

3. 

   A 1-star review by 'Kanzen' 3/8/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Stay well away from Isaac Anthony lettings - a shambolic outfit who offered us nothing but a bad experience.

   Even gaining the lease was problematic despite excellent credit history and both working for financial institutions - the problem came in that they never returned phonecalls and never acknowleged paperwork received.

   I was at such a loose end, I even drove from Glasgow to Manchester just to hand in paperwork, despite sending two copies, they claim it never arrived!

   Absolute useless. The emergency number they gave us, we had a water leak, was eventually returned 6 days after the emergency, needless to say we got our own engineer.

   Grr.....they make me so angry!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
4. 

   A 4-star review by 'dolce7900' 2/8/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have just found Isaac Anthony and would recommend any one with a small budget and wants support finding a home in the city to go to them.

   The are very supportive and provide great flats.

   I've just moved into a flat and dont ever want to move.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (1)
   • Feature This Review
   
   
5. 

   A 1-star review by 'jiayi' 23/6/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Never or ever try to get apartment from them!!! They are the worst agent I ever saw. The lady who follow our case was so arrogant, I just coming to rent an apartment, not beging her for anything. Why she can treat us like we begging her? We were about to sign the contract, but my friend remind me that I should check the house again before sign the contract. They said they can't arrange an appointment for us , but I said I will sign the contract another time when they can arrange an appointment for me to check the house again then. After a while they called back and said they can arrange an... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
6. 

   A 1-star review by 'Pay more and go for good quality Agents' 25/5/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Where do I start?

   LANDLORDS - PLEASE READ:

   As a fellow Landlord, one our worst fears as a Buy to let owner is leaving your property in the hands of an incapable, shambolic, unregulated and clueless Managing Estate Agent. Isaac Anthony fit that awful description, in their words, unusually well.

   I cannot begin to describe the frustration and absolutely terrible level of maladministration that I have suffered by their incompetent staff.

   I have:
   - Sent over 6 emails without reply
   - Rang and left 8 messages without a callback (although promised)
   - Complained to the two Company... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (3)
   • Feature This Review
   
   
7. 

   A 5-star review by 'Mr. Patel' 21/5/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have never had a problem with this agent the look after 2 Properties for me . Fresh Building then another in Quebec. The Operations Manager is called Nick I suggest you guys contact him.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (2)
   • Feature This Review
   
   
8. 

   A 1-star review by 'cheesed off' 10/5/2010

   Branch:

   68 Rodney Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I would only recommend this company to people who like to have their time wasted and to be ignored!

   Everything about them was appalling right from the beginning. We were shown around a flat (renting) and made an offer there and then and were told we would be called within the hour to say if it had been accepted. 2 days later, we still hadn't heard anything and nobody would take our call. Eventually we managed to speak to someone who said our offer had been accepted straight away but the man who showed us round was sacked and nobody bothered to take over his work.

   Then came the... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
9. 

   A 1-star review by 'DMX' 13/3/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   A totally rubbish letting, don't use them under anmy circumstance, they are unhelpful rude and hang up on me everytime I call them!
   They do not reference tenants and usually accept fake ones and then don't even tell you when the teant has moved out!
   Totally diabolical and shame to law abiding citizens.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (5)
   • Feature This Review
   
   
10. 

    A 1-star review by 'incredibly disappointed' 3/3/2010

    Branch:

    68 Rodney Street

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    As the rest of the tenants on this website, I have also had a terrible experience with Isaac Anthony. They are incredibly useless at what they do. The customer service is terrible and if something breaks it doesn't get fixed no matter how many times you email/phone/visit the office. Don't rent from this company, they need closing down!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    

1. 

   A 1-star review by 'commonlysure' 15/2/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Isaac Anthony are shamefully terrible at what they do.

   We rented with them a year, during which time they failed to acknowledge any of our complaints and ignored all requests for maintenance or repairs.

   They refused our wishes to move onto a statutory period tenancy, and made us pay fees to continue to our lease.

   After a year, they have now tried to raise the rent, despite the fact that larger flats in our building are listed for less on their own website.

   Don't let with them! If there were a no star rating, I would have chosen that.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
2. 

   A 1-star review by 'W' 30/1/2010

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Once I'd agreed to move into a flat, I went to the flat to collect keys and sign forms...

   ...and after waiting I got told I had to go to the office to sign, collect keys and then if anything was missing from the flat I had next to no time to report it.

   All problems I've reported have gone unheeded. I've never spoken to the same person twice and they just do not reply to emails - even from addresses that they've emailed me from!

   They have literally done bugger all for me, and are by far the worst agents I have ever been with.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
3. 

   A 1-star review by 'sherlock' 29/1/2010

   Branch:

   68 Rodney Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Absolutely awful.

   I am a landlord and my tenants have had issues since November 2009 which Isaac Anthony failed to tell me about until January 2010. Not only did they not bother to help my tenants, they do not return calls (13 so far) or emails (4 so far).

   I managed to get contact number for my tenants who I spoke with and to my utter disbelief they advised me of literally several issues they had advised Isaac Anthony and 2 months later, still unresolved. All whilst taking a 10%+VAT 'Fully Managed Service' Fee from my rent. Absolutely disgusting.

   Their whole setup is shambolic with new staff every 6 weeks on average, you never get to speak with the same person twice. The Liveprool office now does not even have a Manager in place. Amateur is the word. I've since moved to a different agent.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
4. 

   A 1-star review by 'Elle89' 9/1/2010

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   All the above seems to concur with my experience. I arranged to view a flat with them stating I had to move immediately and could not wait and when viewing the first place fortunately I overheard the agent asking the existing tenant when he would be moving out and it was not immediately as the agent had led me to believe. The agent then had the gall to insist it was available now thinking I hadn't heard him. Then for the next place, the agent-they are all as bad as each other at this agency-didn't reply to our offer or call back when they said they would so we went with another agency which... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
5. 

   A 1-star review by 'Isaac Suck' 8/1/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Do not use. Their slogan is a joke. Please save yourself the time and trouble and avoid them.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
6. 

   A 1-star review by 'Rolf' 7/1/2010

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Seems to deliberately have provided wrong information to decieve me, the tennant.

   1. The letting is a studio apartment with a pod containing bathroom, kitchen, boiler and washing machine. The letting agent told me the roof of the pod had been reinforced to provide storage space on top of it. It seems to be rather the oposite, the apartment manual clearly states that the roof of the pod is only MDF board.

   2. The letting agent seems to deliberately have given me the wrong post code to prevent me from checking what tax band the apartment was in. When I asked for the tax band they said it was in band B and they even mentioned an amount. It turns out the tax band is not B but C.

   When contacting them they only give me excuses and lies. The last mail even stated that they do not manage the apartment.

   Horrible.

   It seems they have taken advantage of that I am not from England and therefore do not fully understand how things work here.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
7. 

   A 1-star review by 'Avoidthese' 25/10/2009

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   I viewed a flat with Isaac Anthony and actually put down a 'administration fee' of around

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
8. 

   A 1-star review by 'Wilson' 13/10/2009

   Branch:

   Arch 104, Chapel Walks Chapel Street Salford

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   
   
   
   
   User 'Wilson' rated Isaac Anthony but did not write a review.

9. 

   A 1-star review by 'Ida' 8/10/2009

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Worst ever lettings agency. It took us 3 months to get a key for the mailbox, and thus, we were issued with warnings from the council tax department, with knowing it! (We are from Denmark, so we didn't know exactly how the system worked). They never return calls or emails. We are currently waiting to get our 775 pounds worth of deposit back (or at least just some of it!) but haven't heard from them since we moved out a month ago. I am genuinely amazed how they stay in business.. Everytime I see their slogan "unusually good at what we do" I feel like I'm gonna be sick. These people have caused us so much trouble, it's unbelievable.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
10. 

    A 1-star review by 'T.Gilks' 25/8/2009

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    Words can't describe how badly they treated us as landlords. Worst ever experience!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    • Feature This Review
    
    

Write a review