Hurst Estate Agents
based on 3 ratings. This website contains 3 user reviews of Hurst Estate Agents.
Agent Information
Hurst Estate Agents
Hurst Estate Agents was founded in Aylesbury in 1993 and quickly established itself as the areas leading agent. Since then they have stayed ahead of their competitors by offering a better quality of service and a larger range of services including Lettings and Property Management.
Offices / Branches
- Reviews
- Agent Details
- Review Stats
- Agent Fees
- Staff Members
- Complaints Procedure
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Customer Reviews
-
1
person found
this helpful.
by 'Never again!' 9/9/2011
- Branch:
- 7-9 Kingsbury Square
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
From day one this agent was dishonest, unreliable, rude, unfriendly and extremely unhelpful! They repeatedly failed to communicate with us as tenants or the landlord regarding issues with the property which eventually resulted in us having to contact the landlord directly. In addition, whenever i spoke to them (when i eventually got hold of somebody!), they were not very helpful and the lettings manager was often rude and patronising.
When it came to moving out, they added extra moving out fees which were not stipulated in any documentation or on their website. e.g. they wanted to charge... (read more)
Was this review helpful? Yes
-
by 'next time i'll camp' 17/2/2011
- Branch:
- 25 Crendon Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They don't inform you in advance of continuing fees, or check out fees, totally unorganised, supremely unhelpful if there is a problem with the property or landlord. Threatening manner if you have the audacity to question them ... don't expect to get all of your deposit back no matter what you do, or what they don't... this is not my first rental but by far the worst. Do not use these people they are awful and I wouldn't go back to them if my life depended on it.
Was this review helpful? Yes
-
by 'debo' 19/2/2010
- Branch:
- 7-9 Kingsbury Square
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
The biggest buch of cowboys I've ever delt with. Should be called Hurst second hand car sales.
Was this review helpful? Yes
, they were not very helpful and the lettings manager was often rude and patronising.
When it came to moving out, they added extra moving out fees which were not stipulated in any documentation or on their website. e.g. they wanted to charge to provide a reference for our new property. We were never made aware of this and when i called them to let them know and ask for the charge to be removed, they simply responded with 'you either pay it or we don't provide the reference and you can't move into your new home'.............is that their idea of customer service???!!!! Then, to make matters worse, the inventory clerk did not turn up for the final inventory and although they new about this, it took for me to contact THEM half an hour after they were due to turn up, just to be told 'oh yes, unfortunately the inventory clerk is no longer able to make it'!! I was then just told that it would have to be re-arranged for another time with no apology or offer of a reduction on the charge, which is £85 + VAT.........what exactly were we paying for?!
All in all, we had an extremely disappointing experience with this agent and would never use them again in the future. In fact, when we were looking to move, we purposely avoided any properties that were on their books, even if they matched our criteria!!/&display=popup&link=http://www.allagents.co.uk/review/12640/&redirect_uri=http://www.allagents.co.uk/review/12640/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Hurst Estate Agents
Select a branch to go to view details of that specific branch
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Hemel Hempstead - 7-9 Kingsbury Square, Aylesbury, HP20 2JA
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Hemel Hempstead - 25 Crendon Street, High Wycombe, HP13 6LJ
Review Statistics for Hurst Estate Agents
Review Summary
- Total Reviews:
- 3
- Total Ratings:
- 3
- First Review :
- 19/02/2010
- Latest Review:
- 09/09/2011
Overall Review Performance
- Recommend :
- 0
- Disapprove :
- 3
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:2 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:1 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
-
Hemel Hempstead - 7-9 Kingsbury Square, Aylesbury, HP20 2JA
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Hemel Hempstead - 25 Crendon Street, High Wycombe, HP13 6LJ
Agent Fees
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Complaints Procedure
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