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Horts Estate Agents

Agent rating: 4.9 out of 5.0 based on 138 ratings. This website contains 138 user reviews of Horts Estate Agents.

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Horts Estate Agents

Description of Horts Estate Agents is currently unavailable.

Offices / Branches

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This Agent ranked 5 out of 9267 in the UK

Overall Customer Rating

4.86 out of 5.00

134 recommend
4 disapprove

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About Reviews

Customer Reviews (Page 1 of 5)
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2
people found
this helpful.

A 5-star review by 'Carl Thomas' 8/2/2012

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Outstanding service from every aspect. Would highly recommend using them for selling or buying. Especially 'Donna' who did everything immaginable to ensure our house sale didnt fall though. Thanks You!

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1
person found
this helpful.

A 5-star review by 'Robert Thompson' 5/2/2012

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Staff Member

Craig Humpreys

Staff Member

donna paul

Experience:

Would you use the agent again? Yes

Craig was very proffessional and informative from start to finish of our sale.
Donna was a great help keeping us up to date daily on solicitors progress etc.3
I have and will continue to recommend Horts to others as there service to there customers is EXCELLENT. 10/10

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1
person found
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A 5-star review by 'MICHELLE FURNESS' 2/2/2012

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Staff Member

dorian sanchez

Staff Member

donna paul

Experience:

Would you use the agent again? Yes

horts estate agents were a .very professional,efficient and caring company to deal with. Everything i asked of them was carried out quickly and professionally.Nothing was too much trouble The sale of my house took a bit longer than anticipated (NOT THROUGH THEIR FAULT) but they dealt with it and me very efficiently and patiently!!!
i would 100 per cent recommend them to anyone who was selling or buying a property,I bought and sold with them and they never once let me down or made me think i was not getting a good enough service.
dorian even popped in to my new property on my moving day to wish me all the best!!!
EXCELLENT COMPANY TO DEAL WITH!!!!

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1
person found
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A 5-star review by 'Sandra Sharman' 1/2/2012

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Staff Member

Carl Watts Donna

Experience:

Would you use the agent again? Yes

I was very pleased with the service we received from Carl at Horts. We had previously used a few different estate agents to sell our home but became very dispondant with the service we were receiving. Carl was very honest from the beginning and sold our property within 12 weeks. The viewings were always accompanied and there was always a professional approach to the people they were showing around our property. Once a sale was agreed we dealt with Donna and she too was very professional and honest. I have found that the most important thing when selling a house is honesty from the agent and we definitely got this from Carl and Donna at Horts, unlike some of the other agents !

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A 5-star review by 'Neil B-A' 29/1/2012

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Staff Member

Ben Street

Staff Member

David Smilie

Experience:

Would you use the agent again? Yes

My whole experience with Horts was excellent. The initial valuation was professional, realistic and reassuring. The details prepared by Horts for the sale were accurate and nicely produced. Horts staff generated many leads and helped greatly in the negotiations. All viewings resulted in timely feedback and were handled very well. Once a price had been agreed the Horts team were proactive in resolving some minor problems and kept the sale on track. Additionally I know that Horts staff supported multiple visits to the house after sale had been agreed in order to help my buyer. Finally Horts were easy for my conveyancer to deal with and responded to enquiries speedily. I would have no hesitation in recommending Horts, specifically Ben Street, David Smilie (agents) and Donna (sales progressor).

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A 4-star review by 'Ruth & James' 25/1/2012

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Found Horts and inparticular Duncan very helpful and supportive throughout the process. Very easy to contact all the time, always returning my calls imediately and even answering my questions out of office hours. Compared to other experinces I have had with other agents I felt Duncan did his upmost to market and sell the property. I found the whole process of selling a property long, stresssful and frustrating but feel that Duncan did his most to move things along and support me, and guess having never sold a house before I didn't realise how ardous a process it is. If I was to buy/ sell in the same area again I would definetly use Duncan and HORTs again.

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A 5-star review by 'Steve Beattie' 30/12/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We bought our new house through Horts. Ray Jacobs was our esate agent and he was excellent. From our first viewing to our last. After viewing the first house through Ray I knew that I wanted to buy a house from him. He spent time explaining the village to us going through all the pros and cons of the area. This helped immensley on deciding where we wanted to move to from Somerset. He was always available to take my calls and never once put to much pressure on us to buy. He also kept us up to date on all new propertys as soon as they came on the market. Once we had the offer accepted Adam the sales progresser was excellent and if it hadnt have been for him would not been able to move so quickly. He contacted me every other day to explained what hd moved forward and what needed to be done. If I come to sell again I will certainly use Horts and would recommend anyone in Mawsley to use Ray.

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A 5-star review by 'Fiona' 29/12/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Michael Haig was the estate agent we dealt with. He worked very hard to sell our property and to find us one for us to buy. He was always easy to contact. He gave honest and we believe accurate advice. He is approachabe, professional and hard working. We would highly recommend dealing with him. 10/10

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A 5-star review by 'jacqueline haycock' 19/12/2011

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

from numerous past experiences we have never had a lot of confidence in estate agents,therefore it was with some trepidation that we entered into the house buying nightmare again.but then along came super steve dodds!from the minute we met him we knew everything would be ok,the man moved mountains for us right from the start,we were informed either by him or his office every step of the way,and whenver we had any little niggles we felt comforted by the fact that we could contact steve and all would be dealt with efficiently.top class estate agent and an asset to the company!

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A 5-star review by 'Mr S Bagha' 16/12/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

John Summerly was great at helping with my purchase. He kept me informed at all stages and always replied to my questions in a very polite and professional manner. Overall I was very pleased with the friendly service. Well done!

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A 5-star review by 'Keith Samuels' 11/12/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Really efficient service. In contact regularly and chasing the 4 house chain around. Sale went through promptly.

Was this review helpful? Yes
A 5-star review by 'G Holding' 3/12/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Very helpful and very pleased with the service provided by Steve Curtis

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A 5-star review by 'Amy Sanchez' 29/11/2011

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I recently sold my property through Horts and from day one right the way through to completion I was 100% happy with the service I received. Ben Street and the team are an asset to Horts and I would highly recommend them as a selling agent!

At all stages throughout the process I was kept informed, including weekly calls updating me on the level of interest regarding my property, feedback after each and every viewing and sometimes the same evening as the viewing took place (yes how refreshing I hear you thinking), honest views on the pricing of my property, even a call to inform me that... (read more)

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A 5-star review by 'Roger' 9/11/2011

Branch:

9 Regent Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Victoria at Horts provided a first rate service and was completely in tune with my needs.
I was advised of a number of properties all exactly what I was looking for.
Finally settled on the flat I brought and again the service during the purchase phase was excellent.
Moved in and loving it, would recommend Hirts to anyone.

Thank You Victoria

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A 5-star review by 'Sara' 8/11/2011

Branch:

9 Regent Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I recently purchased a property through Horts and dealt with Victoria Morris and Donna. They were both very helpful and offered excellent service. Any questions I asked were dealt with promptly. I would not hesitate in recommending their services to anyone.

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A 5-star review by 'Yvonne' 2/11/2011

Branch:

9 Regent Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We have just moved into a superb bungalow found for us by Damien Flavell of Horts. Damien was patient, helpful and understanding of a very picky client (me). At no time did he show any impatience or irritation and in the final hurdle pulled out all the stops to secure a speedy settlement, followed a couple of weeks later by a visit to check all was well. Thank you Damien and Horts.

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A 5-star review by 'daphne mortimer' 27/10/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

thank you team !!!!! in helping me not only sell my house, but secure and purchase,of my lovely new bungalow,
i have now settled in , and i am enjoying the quiet, i have lovely people next door , and you all did a fantastic job. many many thanks, and i would recommend you to both , sellers , and buyers thanks again . keep up the good work! yours truely, daphne mortimer

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A 5-star review by 'Jill' 21/10/2011

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Victoria Morris at Horts provided excellent support through a demanding and difficult sale. We recommend her highly for being calm and reassuring throughout many weeks of stress. Her style is personable and warm which makes such a difference when you are coping with frosty professionals. The level of care and attention and extra help help was very much appreciated...

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A 5-star review by 'Paul A' 19/10/2011

Branch:

9 Regent Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

An excellent service supplied by knowledgeable property professionals. Sound advice from the start and solution conscious approach throughout made a very stressful experience bearable. If you are thinking of selling your home I couldn't think of people better qualified. Thanks very much indeed...

Paul

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A 5-star review by 'RAY HIGHTON' 14/10/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Dealt with JOHN SUMMERLY who could not be faulted.pleasant efficient kept us informed.asked didn't tell!and did what he said he would!got what it said on the tin.BEST WISHES TO JOHN AND FAMILY CHEERS..

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A 5-star review by 'happycustomer_1' 12/10/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I recently sold my property using HORTS Estate agents, 9 Regent Street Rugby.
I found the overall experience to be very pleasant and non stressful. We also purchsed our new home through Damian Flavell (Property consultant). We found Damian was very helpful and knowledgable of the house itself and the area, giving us great advise about local amenieties and schools for our kids, having not living in Rugby long.
Thank you Horts.

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A 5-star review by 'Michael Brisland' 7/10/2011

Branch:

9 Regent Street

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? Yes

Cannot Fault - the consultant Jonathon Barker was Spot - On.

Was this review helpful? Yes
A 5-star review by 'Nat & Dawn Stock' 5/10/2011

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We were very impressed with Horts' customer service - they were helpful, responsive and added value (and speed - wow!) to the process. We dealt with Sophie Gardiner as well as Donna Paul in After Sales. We couldn't be happier with the service and really highly recommend them. A fab job, and very well done!

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A 5-star review by 'adrian howes' 3/10/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

i brought a house through horts could not have been happier with the service from all staff.steve curtis in particular was so helpful.thanks for all your help on a very stressful day friday.

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A 5-star review by 'Andrea' 29/9/2011

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We purchased through Horts and wished we’d also used their services to sell. We mainly dealt with Victoria Morris, but all staff were extremely professional and helpful throughout the entire process, even going beyond the call of duty...

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A 5-star review by 'aswin rana' 29/9/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Extremely happy with the service we received from Jonathan Baker of the Northampton branch. He was a totally professional and a dedicated individual who provided a personal and friendly service throughout the sale and kept us informed of all progress v phone calls and emails. This is how customer service should be, others please note.

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A 5-star review by 'Mrs B Parker' 27/9/2011

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

We were looking to buy a property in Rugby. Damien Flavell really took on board what we were looking for and identified a good range of suitable properties to show us. If we were selling I would definitely register with Damien as he clearly understands the market and intelligently matches properties to potential clients.

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A 5-star review by 'Jon Cumming' 26/9/2011

Branch:

1-5 Bridge Steet

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Very happy with the service we received from Ray and the rest of the team at the Northampton branch. Very professional service throughout the sale and was kept informed of all progress via phone calls and emails. Prospective purchasers doing visits were fitted in around our schedule and wasn't a problem to leave property keys with Ray when we weren't available. Our fourth house sale and definitely the best estate agents we've used.

Was this review helpful? Yes
A 5-star review by 'Gary' 26/9/2011

Branch:

9 Regent Street

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? Yes

I was extreamly pleased with Horts.
Horts were only the 2nd agents I had quote from, and decided to go with them as they answered questions honestly and seemed "up front" (the 1st (Newmans) said commission was x% and when I said "ouch", immediatly dropped it by 0.5%...how could I trust them).

The only "grip" was I sold too quick (within a week).......could I have got more? Who knows. Cant complain, but Horts certainly got there money easy with me.

After sales was excellent with Donna Paul, even offering to speed things up by picking up document from... (read more)

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A 5-star review by 'Ralph Buckland' 23/9/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Very satisfied with the professional way my sale was dealt with.
My grateful thanks to Carl Watts & to Donna at Rugby for keeping me fully informed throughout.

Was this review helpful? Yes

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Agent Details for Horts Estate Agents

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Review Statistics for Horts Estate Agents

Review Summary

Total Reviews:
138: Total Ratings:
138: First Review :
27/02/2008: Latest Review:
08/02/2012

Overall Review Performance

Recommend :
134: Disapprove :
4

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:3	Recommend:0	Recommend:74	Recommend:48
Disapprove:0	Disapprove:1	Disapprove:2	Disapprove:1

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:2	Recommend:2	Recommend:5
Disapprove:0	Disapprove:0	Disapprove:0	Disapprove:0

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

Select a branch to see more details

Agent Fees

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Complaints Procedure

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Horts Estate Agents

Transparent Agent

Agent Information

Horts Estate Agents

Offices / Branches

This Agent ranked 5 out of 9267 in the UK

Overall Customer Rating

Customer Reviews (Page 1 of 5) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 5-star review by 'Carl Thomas' 8/2/2012

A 5-star review by 'Robert Thompson' 5/2/2012

A 5-star review by 'MICHELLE FURNESS' 2/2/2012

A 5-star review by 'Sandra Sharman' 1/2/2012

A 5-star review by 'Neil B-A' 29/1/2012

A 4-star review by 'Ruth & James' 25/1/2012

A 5-star review by 'Steve Beattie' 30/12/2011

A 5-star review by 'Fiona' 29/12/2011

A 5-star review by 'jacqueline haycock' 19/12/2011

A 5-star review by 'Mr S Bagha' 16/12/2011

A 5-star review by 'Keith Samuels' 11/12/2011

A 5-star review by 'G Holding' 3/12/2011

A 5-star review by 'Amy Sanchez' 29/11/2011

A 5-star review by 'Roger' 9/11/2011

A 5-star review by 'Sara' 8/11/2011

A 5-star review by 'Yvonne' 2/11/2011

A 5-star review by 'daphne mortimer' 27/10/2011

A 5-star review by 'Jill' 21/10/2011

A 5-star review by 'Paul A' 19/10/2011

A 5-star review by 'RAY HIGHTON' 14/10/2011

A 5-star review by 'happycustomer_1' 12/10/2011

A 5-star review by 'Michael Brisland' 7/10/2011

A 5-star review by 'Nat & Dawn Stock' 5/10/2011

A 5-star review by 'adrian howes' 3/10/2011

A 5-star review by 'Andrea' 29/9/2011

A 5-star review by 'aswin rana' 29/9/2011

A 5-star review by 'Mrs B Parker' 27/9/2011

A 5-star review by 'Jon Cumming' 26/9/2011

A 5-star review by 'Gary' 26/9/2011

A 5-star review by 'Ralph Buckland' 23/9/2011

Agent Details for Horts Estate Agents

Review Statistics for Horts Estate Agents

Staff Members

Agent Fees

Complaints Procedure

Contact Agent

Customer Reviews (Page 1 of 5)
show me only reviews from..