Homezone Property Services

Customer Reviews  (Page 2 of 2)

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1. 

   A 5-star review by 'GaryW' 3/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent professional service. As new landlords we were unsure of the rules and regulations regarding property letting, but luckily we opted for Homezone as our agent who guided us through the letting process making it a very easy and painless procedure. They arranged all of the necessary checks and documentation to allow us to let our property quickly and easily. Their customer service is very good and they are always willing to answer questions and make the time to explain things when required.

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2. 

   A 5-star review by 'Rebecca' 30/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I appointed Homezone to sell my property in July 2010 and would certainly recommend them to anyone wanting to sell a property. They were very professional and genuinely took an interest in you as a client. They provided good, sound advice, did not use the usual estate agency hard sell tactics and got me the right result. My sale experience was particularly nightmarish due to a very long chain and ridiculous and greedy people in that chain but Homezone made the process a lot more bearable and certainly knew how to handle the situation a lot better than the other agents in the chain that I had the misfortune of dealing with (you know who you are Mann Countrywide). They kept me informed throughout and nothing was too much trouble for them to deal with. I would absolutely recommend Homezone and if the need arose would definitely use them again.

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3. 

   A 5-star review by 'Carl Grieves' 26/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Comment: Homezone have worked with me for nearly 10 years now and they've proved time and time again to be a diligent and professional management agency. They work with my tenants directly and take care of all of the peripheral management that is needed of them. They have a good network of maintenance people which save me a huge amount of time, and they've worked incredibly successfully in the years by ensuring the property remains occupied. I know I continue to be in good hands.

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4. 

   A 5-star review by 'Philip Chantry' 26/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I chose to appoint Homezone in 2003 because they seemed to care about my two flats more than the other agents who came to meet me. Matthew Wales the Joint MD found me a tenant within three days, and they ended up staying for 8 years in the end! The other property was let within 10 days as well. I got a good rental rate for both, so I was more than happy with my initial experience. Since then, Homezone has grown in size and I'm now in the hands of the wonderful Esther and Jane. Any issues get sorted quickly... tenants seem to stay for a lot longer than the UK average 18 months, and I'm certain that's down to they way that Homezone look after our tenants. Thanks for all your help. It's much appreciated as I know I couln't do it myself!

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5. 

   A 5-star review by 'Paul' 26/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I find the service that Homezone provide very professional and very comprehensive; they balance the needs of the tenant and the needs of the landlord very well. I am overseas and need an agent that can just get on with managing the property and they do this very well. Whenever I have to deal with any of the staff they are always very polite and friendly. I would thoroughly recommend Homezone.

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6. 

   A 5-star review by 'sally o' 24/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I cannot rate Home Zone highly enough. When I was looking for a property with my family they were extremely thorough, and did what they said they were going to do at good speed. Most importantly, they really safegaurded my interests. When a potential landlord became of concern during rental negotiations, they dealt with it swiftly, and refunded the holding deposit immediately, so that I could look at alternative properties. I will definately use Home Zone again. They are extremely good at customer services, and that is hard to find...

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7. 

   A 5-star review by 'J Tuscan' 22/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been using Homezone for some years. The elements that stand out for me the most are their FLEXIBILITY  - always looking for practical low-cost solutions with joined up thinking approaching a problem the way you would if you owned the property, PROFESSIONAL - one single phone number gets you to the person you want to speak to (often others will have knowledge or be able to help), DETAILED INVENTORIES and thorough periodical inspections give huge piece of mind, so important after preparing a home for letting and wanting it back in the same condition. Going the EXTRA MILE: for me this covers so many occasions advice on purchase, valuation, legal aspects, calls retuned out of hours, timely and thorough email responses. All in all HOMEZONE offer customer service as it should be FRIENDLY & PROFESSIONAL and GOOD VALUE.

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8. 

   A 5-star review by 'Mel' 21/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Home zone provide professional service in their lettings department. They are very helpful and honest when dealing with tenants and issues. I cannot fault their service.

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9. 

   A 5-star review by 'Jo Ring' 19/8/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I would like to thank Neil Magurie for selling my property. Being overseas during the whole transaction, Neil was amazing at keeping me in the loop and taking care of everything. Market updates were useful, told me how many people might be interested and even down to the small things, like sending me my mail and making sure the place was clean when he showed people around. I would recommend HomeZone, especially Neil and his team.

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10. 

    A 5-star review by 'Anton Murrells' 10/1/2011

    Branch:

    104 Beckenham Lane Shortlands

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I've used HomeZone a couple of times to sell my "homes" in the past and each time i've been very pleased with the level of service and commitment they've given to me and my needs.

    The first was a 2 bedroom flat within 3 miles from their office so they were the easy choice for me to use and they sold the property for very close to my asking price.

    The 2nd was after i'd moved from within their catchment area but they still managed to send move viewings our way than the first local agent we used and even though they didn't secure the sale on our house i would still be very happy to use them again in the future.

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11. 

    A 5-star review by 'easy _g' 18/8/2009

    Branch:

    104 Beckenham Lane Shortlands

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Fantastic customer sevice, very profesional. Had some slight hickups to begin with but sorted very well. Even given a couple of bottles of wine for taking to long to fix a leaky bath pump.

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12. 

    A 5-star review by 'Michael' 18/10/2008

    Branch:

    104 Beckenham Lane Shortlands

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Very friendly and helpful whilst dealing with a complicated transaction.

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13. 

    A 1-star review by 'dave' 1/4/2008

    Branch:

    104 Beckenham Lane Shortlands

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    Very dodgy. Tried to pay rent via direct debit they keep messing it up!

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