Homezone Property Services

Customer Reviews  (Page 1 of 2)

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1. 

   A 5-star review by 'Graham Frear' 26/1/2012

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I went to HomeZone to find a tenant for my vacant property because I knew Jane had moved there having previously worked on my behalf on a couple of occasions at another agency.
   The HomeZone service was efficient, transparent and pretty speedy given the state of the market at the time.
   Jane's experience and knowledge is apparent in her approach to me as the landlord and to potential tenants, instilling a sense of confidence in the whole process. All the various checks were done with efficiency, the valuation was honest, and communication was prompt and friendly. Back up admin from HomeZone was efficient, honest and transparent.
   I was very happy with Jane's work on my behalf, and the overall HomeZone service.

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2. 

   A 5-star review by 'Jeremy Westwood' 25/1/2012

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Homezone Property Services offer a flexible and comprehensive letting service for landlords based on informed knnowledge of all aspects of the process from referencing through to the completion of the AST contract.
   Attention to these requirements does everything possible to help to facilitate a letting which will be smooth running and hassle free. Homezone also offer management services which are efficient and competitive.
   If you are considering letting your property or looking for a managed let in South East London, the service on offer from
   Homezone can be highly recommended..

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3. 

   A 5-star review by 'Susan moore' 23/1/2012

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have always found HZ to be efficient, supportive and very knowledgeable of my target market. They keep me well-informed and advise me constructively: Jane and Esther are a breath of fresh air in a world where all too often customer service is poor. I thoroughly recommend HZ to both tenants and landlords and have never regretted taking the leap with them into the property Market.

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4. 

   A 5-star review by 'PHJA' 15/1/2012

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I would like to thoroughly recomend the services provided by Homezone whom sold my property very quickly providing prompt and helpful advice wll the way through the process. Communications were dealt with professionally, either verbally or by way of emails. I happen to work in the property industry and therefore have dealt with other agents in the Bromley area and I would say you will not get a better service from any other agent in the area.

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5. 

   A 5-star review by 'Alla and Nicolas' 30/11/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I and my husband just moved house (Beckenham).
   I would like to thank "Homezone" for the excellent customer service they provided.
   There are some details which can make the whole process a hell, but Homezone team made it smooth and painless.
   1. Viewings – the negotiators were coming on-time and provided all the information about apartments (We spend the whole month trying to find the appropriate flat and I know that some of agents can’t answer even the simple questions, such as What is Council Tax? Or Is it close to a train-station?). On that stage they took all the necessary... (read more)
   

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6. 

   A 5-star review by 'JONATHAN REDMAN' 17/11/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   HZ came across as very effecient , friendly and helpful and endeavoured to move sale along in an even handed way which certainly eased the stresses and strains of the process

   They were very approachable and "on the ball" and responsive and i was really pleased with the overall experince in getting to a happy result for vendor and purchaser

   i would certainly recomend HZ as a Professional friendly and helpful agent!!

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7. 

   A 5-star review by 'Mike and Henriette' 13/11/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Homezone helped us sell our old property and also find our new dream home. They were excellent during both processes. Our old property was sold within days which shows that Homezone understands exactly which buyers will be interested in your property - no time wasted. And again, they were excellent showing us only properties which we would consider when it came to us buying a property.

   We would recommend anyone to use Homezone for selling/buying their property, their staff are very friendly and helpful and they get the job done efficiently.

   Homezone are also sponsoring our local primary school which we are very grateful for.

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8. 

   A 5-star review by 'Sarah' 3/11/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   These guys know their market. I viewed many properties with many agents over a 6 month period and I found Homezone to be friendly, knowledgeable and straight talking. I realised very early on that I could trust what they were telling me, which was not a feeling I had with certain larger agencies. When I finally secured a property through them, Matthew made the process as straightforward as he could, despite the lack of clear communication from my selling agent. He answered calls, returned messages, sought answers and found solutions. I can unhesitatingly recommend this agency, and only wish some other agencies would take a leaf from their book.
   And, also unlike other agencies, their service doesn’t end when the sale completes; ask them anything – need a landscaper/decorator/incredibly tall plasterer? Just ask, they’re bound to know.

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9. 

   A 5-star review by 'Sally' 3/11/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I used homezone to sell my flat and found the customer service to be professional and friendly. I would not hesitate to recommend them to anyone wishing to sell, rent or buy. My flat was slightly out of the immediate area but i found they had great knowledge of not only shortlands but the whole of Bromley and the surrounding areas, which meant a correct valuation (against more local but less friendly / approachable agents) and knowledgeable dealing with buyers.

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10. 

    A 5-star review by 'Louise and Winnie' 3/11/2011

    Branch:

    104 Beckenham Lane Shortlands

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    I am a current tenant renting a property through Homezone.
    I have found the staff to be friendly, helpful and proffessional, from my initial property search through to my recent contract renewal. They keep in regular contact and resolve any issues quickly and efficiently.
    I would have no hesitation to reccomend the service they provide.

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1. 

   A 5-star review by 'Tony Folan' 2/11/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   After living in Shortlands Road for 18 years we decided to move on for personal reasons. When it came to deciding on a local Estate Agent to handle the sale of our much loved family home we spoke to several local agents in the Bromley area and after careful consideration we decided that the approach and attention to detail provided by Homezone Estate Agents in Beckenham Lane out shone the rest of the competition. We subsequently commissioned Homezone to act as our selling agents and we are pleased to say that completion took place last week. We are absolutely confident that we made the right decision in selecting Homezone as during the course of the initial enquiry stage through to completion we found Matthew, Neil, Denise and the rest of the staff extremely professional and helpful with attention to detail second to none. We would have no hesitation in recommending this Estate Agent if anyone in the Bromley area is considering selling a property.

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2. 

   A 5-star review by 'Serena' 28/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   I bought a lovely Victorian terrace in Shortlands through Homezone last year. When I started looking for a house in the area, I went in to seek their advice. Neil was really friendly and took the time to give me a good idea of what was in my price range and what matched my key criteria. Neil and Denise could not have been more professional or helpful throughout the whole selling/buying process They answered all my questions quickly, kept me apprised of all relevant developments and minimised the stress involved, especially when I was desperately seeking a buyer for my own property after the vendors of the house I ended up buying accepted my offer. I only live around the corner from Homezone and still pop in for a chat now and then. A really great local estate agent. I would not hesitate in recommending them to anyone wishing to sell or buy in and around Shortlands.

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3. 

   A 5-star review by 'James Barrass' 26/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I bought and sold through Home Zone and I found them to be first class throughout both transactions. The advice Neil gave was always in our best interest rather than making a quick buck for the firm, this is very refreshing given other Estate Agents attitudes. I will be using Home Zone again in the future for any property sales in Bromley.

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4. 

   A 5-star review by 'Marina' 26/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   We have just completed today with a house purchase with Homezone, and we can honestly say that Homezone have been outstanding. When we orginally viewed the house we were unsure at the time of the location etc but Matthew was able to give a very accurate account of the roads, transport and other local details to help us. Subsequently, the house purchase became quite complicated at one point but Matthew was always contactable to help with queries, and on the rare occasions he could not call us back straight away Neil or Denise swiftly chased things for us. We have been impressed by the professionalism and focus of the Homezone team, although we think we have found our final family home and shall not be using their excellant services for a while.

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5. 

   A 5-star review by 'Willam' 25/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   I bought a small terraced house in Bromley via Homezone in 2007. The people I dealt with with were bright, positive and industrious. All the tiresome details were handled without the usual 'high anxiety' and I felt well-represented.

   In early 2011 we moved and decided to rent the property rather than sell it. Homezone found us a tenant - during the awful snowy weather - and has represented us professionally and in a friendly and easy-going manner.

   Both sides of their business are serviced by good people. Good people make good businesses in my opinion.

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6. 

   A 5-star review by 'Julie and John' 25/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I put my flat up for sale with Homezone after having consultations with three estate agents. I felt as they were local to the Shortlands area they knew the realistic sale value rather than suggesting I put it up for something it was never going to achieve. Even though I expected to be in for the long haul as I knew that 1 bedroom flats were moving slowly I got a result within 3 months which was brilliant. The chain proved challenging and I don't think a day went by when I didn't talk to Matthew, Denise or Neil! They were very professional in their approach and helped me keep sane. Thank you!

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7. 

   A 5-star review by 'Jacky McDonagh' 14/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   After a very traumatic year in which sadly my husband of 25 years passed away,I found myself in the daunting position of having to sell my home.I appointed Homezone to sell my property,and from the very first meeting with Matthew I can honestly say I made the right choice.Matthew and all of his team dealt with everything on a very professional level.They took care of all aspects of the sale which went very smoothly.I felt they were always available when needed,and I would highly reccomend them.Many thanks to all the team at homezone.

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8. 

   A 5-star review by 'Alex' 10/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Homezone is a unique estate agency, run like a true family business with personal and dedicated care and customer service. Homezone have sold two of my properties and each time the partners Neil and Matthew did everything possible to make the sales run as quickly and smoothly as possible. The whole team at Homezone are extremely friendly and helpful and I would recommend that anyone selling a house in the local area should take advantage of their excellent service. Many thanks Alex

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9. 

   A 5-star review by 'Charlotte & Paul' 9/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Homezone offer an exceptional customer service. Personally taking the time to follow-up on queries and acting with efficiency when a query arises. It has been a pleasure to deal personally with Jane Keenan during our two years at the current property. She always goes above and beyond to ensure the tenants needs are met, personally overseeing any repairs works that may arise from time to time.
   Throughly recommend Homezone if you are a tenant looking for a property with the Beckenham and surrounding area.

   Thank you Homezone - keep up the good work !!!

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10. 

    A 5-star review by 'Michael Houghton' 8/10/2011

    Branch:

    104 Beckenham Lane Shortlands

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    I found Homezone through Find a Property whilst searching for a flat in Bromley. I recieved a call from Jane who was awesome right from the initial call. The property i viewed was great and in a good location.

    I am still in the property now and had nothing but great service from Jane and the Homezone team and I would stronlgy reccomend Homezone if you are looking to buy, sell and/or rent a property.

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1. 

   A 5-star review by 'Rebecca' 7/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Fantastic service- personal and efficient. They were great when I bought my flat with them. So I used them again to sell the flat this year. The service was second to none. I highly recommend them...

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2. 

   A 5-star review by 'GaryW' 3/10/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent professional service. As new landlords we were unsure of the rules and regulations regarding property letting, but luckily we opted for Homezone as our agent who guided us through the letting process making it a very easy and painless procedure. They arranged all of the necessary checks and documentation to allow us to let our property quickly and easily. Their customer service is very good and they are always willing to answer questions and make the time to explain things when required.

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3. 

   A 5-star review by 'Rebecca' 30/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I appointed Homezone to sell my property in July 2010 and would certainly recommend them to anyone wanting to sell a property. They were very professional and genuinely took an interest in you as a client. They provided good, sound advice, did not use the usual estate agency hard sell tactics and got me the right result. My sale experience was particularly nightmarish due to a very long chain and ridiculous and greedy people in that chain but Homezone made the process a lot more bearable and certainly knew how to handle the situation a lot better than the other agents in the chain that I had the misfortune of dealing with (you know who you are Mann Countrywide). They kept me informed throughout and nothing was too much trouble for them to deal with. I would absolutely recommend Homezone and if the need arose would definitely use them again.

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4. 

   A 5-star review by 'Carl Grieves' 26/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Comment: Homezone have worked with me for nearly 10 years now and they've proved time and time again to be a diligent and professional management agency. They work with my tenants directly and take care of all of the peripheral management that is needed of them. They have a good network of maintenance people which save me a huge amount of time, and they've worked incredibly successfully in the years by ensuring the property remains occupied. I know I continue to be in good hands.

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5. 

   A 5-star review by 'Philip Chantry' 26/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I chose to appoint Homezone in 2003 because they seemed to care about my two flats more than the other agents who came to meet me. Matthew Wales the Joint MD found me a tenant within three days, and they ended up staying for 8 years in the end! The other property was let within 10 days as well. I got a good rental rate for both, so I was more than happy with my initial experience. Since then, Homezone has grown in size and I'm now in the hands of the wonderful Esther and Jane. Any issues get sorted quickly... tenants seem to stay for a lot longer than the UK average 18 months, and I'm certain that's down to they way that Homezone look after our tenants. Thanks for all your help. It's much appreciated as I know I couln't do it myself!

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6. 

   A 5-star review by 'Paul' 26/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I find the service that Homezone provide very professional and very comprehensive; they balance the needs of the tenant and the needs of the landlord very well. I am overseas and need an agent that can just get on with managing the property and they do this very well. Whenever I have to deal with any of the staff they are always very polite and friendly. I would thoroughly recommend Homezone.

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7. 

   A 5-star review by 'sally o' 24/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I cannot rate Home Zone highly enough. When I was looking for a property with my family they were extremely thorough, and did what they said they were going to do at good speed. Most importantly, they really safegaurded my interests. When a potential landlord became of concern during rental negotiations, they dealt with it swiftly, and refunded the holding deposit immediately, so that I could look at alternative properties. I will definately use Home Zone again. They are extremely good at customer services, and that is hard to find...

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8. 

   A 5-star review by 'J Tuscan' 22/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been using Homezone for some years. The elements that stand out for me the most are their FLEXIBILITY  - always looking for practical low-cost solutions with joined up thinking approaching a problem the way you would if you owned the property, PROFESSIONAL - one single phone number gets you to the person you want to speak to (often others will have knowledge or be able to help), DETAILED INVENTORIES and thorough periodical inspections give huge piece of mind, so important after preparing a home for letting and wanting it back in the same condition. Going the EXTRA MILE: for me this covers so many occasions advice on purchase, valuation, legal aspects, calls retuned out of hours, timely and thorough email responses. All in all HOMEZONE offer customer service as it should be FRIENDLY & PROFESSIONAL and GOOD VALUE.

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9. 

   A 5-star review by 'Mel' 21/9/2011

   Branch:

   104 Beckenham Lane Shortlands

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Home zone provide professional service in their lettings department. They are very helpful and honest when dealing with tenants and issues. I cannot fault their service.

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10. 

    A 5-star review by 'Jo Ring' 19/8/2011

    Branch:

    104 Beckenham Lane Shortlands

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I would like to thank Neil Magurie for selling my property. Being overseas during the whole transaction, Neil was amazing at keeping me in the loop and taking care of everything. Market updates were useful, told me how many people might be interested and even down to the small things, like sending me my mail and making sure the place was clean when he showed people around. I would recommend HomeZone, especially Neil and his team.

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