Haslams Estate Agents Ltd
based on 64 ratings. This website contains 60 user reviews of Haslams Estate Agents Ltd.
Agent Information
Haslams Estate Agents Ltd
Reading’s longest established estate agents, Haslams have built a strong reputation as independent specialists in the local property market, providing the very best advice to ensure the successful marketing of your property.
Whether you are looking to buy or sell, rent or let, you can be assured that you’ll receive a unique, first class service. Personal recommendations are very important, so we put a great deal of effort into maintaining and continually improving our service standards. Expert local knowledge combined with the use of up-to-the-minute technology ensures you can rely on our experienced team to meet and exceed your expectations.
Offices / Branches
Haslams Estate Agents Ltd has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Haslams Estate Agents Ltd, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 2 of 3)
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by 'C' 22/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have been extremely disappointed with the ‘service’ I have received from Haslams over the past 18 months.
The crux of the problem, in my opinion, is that Haslams does not dedicate a ‘CRM’ to each Landlord or property. This means that whenever there is an issue, you receive emails from 5-6 different personnel and are passed around the firm when you telephone with no-one willing to take ownership.
I have experienced times when Haslams has taken payments twice and only refunded the monies when I have pushed the point several times. Even then I did not receive an apology until I... (read more)
Was this review helpful? Yes
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by 'Liz' 21/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
My husband spoke to several different estate agents before we decided on Haslams to let out our four flats. Ollie came across as very competent from the start (and still is). All the staff from property management are also fantastic helping you deal with any issues that tenants may have.
Was this review helpful? Yes
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by 'Dr S' 21/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Oliver at Haslams has always been very helpful with advice and also finding tenants for my property over the last 2 years. The management side of Haslams has improved greatly, and after a very difficult time with this side of the business, I now feel much more confident in the service.
It is very helpful to have an agent that you feel are working well for you, and not having to chase them for answers.Was this review helpful? Yes
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by 'Jacky' 21/6/2011
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? Yes
We use Home Court for our corporate apartments. The service we receive is always very good, Michele is always most helpful and will do her very best to accommodate us, they will always be my first point of contact when looking for an apartment.
Was this review helpful? Yes
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by 'Nader' 20/6/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been an extremely happy abd satisfied customer of Haslams since 1997. I have bought two properitie and sold one through Haslams and in the past 14 years I have also been a customer of their lettings department for a number of properties for which Haslams has acted very successfully as our letting agent. I feel so much at ease dealing with Haslams and the staff are very friendly, professional and meticulous in their work,.Recently all I had to do was to call to Oliver (Ollie) and he has looked after everything from the beginning to the end with great speead and most efficiently. On two occasions quite recently he found two eligible tenants for me within a few days. I therefore felt very relieved and happy with the outcome. When I call, email or step into the office I feel a caring friend is looking after my interests. I give Haslam ( both sales and lettings) the highest possible marks and i know that my tenants too have been very happy with them.
Was this review helpful? Yes
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by 'Helio Santos' 20/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Haslams for 2 years with 3 properties and I am very satisfied with the service provided. They act very quickly on all matters, they have a very good contractor to fix all problems in the properties, and the payments are made on time without problem. It has been an excellent experience so far.
Was this review helpful? Yes
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by 'Caroline' 20/6/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We bought our house through Haslams and they were great in that instance so we used them again to sell. They did a great job, keep in close contact, helped us out with queries and were also very polite and professional whoever we spoke to at the agency. Only got four stars because we felt that their valuation was a little low and indeed we sold our house for more than what was initially suggested. We always recommend Haslams to friends and colleagues as in our opinion they are the best agent in the area.
Was this review helpful? Yes
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by 'Avril' 20/6/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Can\'t believe how smooth everything has been. I have moved several times and Haslams has been the most responsive estate agent I have ever dealt with. Special thanks to Ollie, who has been on the case 100% of the time and has been an absolute gem.
I have just moved into a flat through Haslams, and there were a few things that needed fixing or dealing with. After reading some of the reviews on this site, I was apprehensive about the property management department and wasn\'t expecting a quick resolution. However, they got back to us within 48 hours, and 99% of things have already been sorted out, with the other 1% expected today. Why can\'t all estate agents be like this?
Was this review helpful? Yes
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by 'Jessica Rabbit' 13/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The property I am now renting is not managed by Haslams, they only acted as letting agents to find a new tenant, however they have continued to offer support weeks after the move-in date to ensure everything has gone okay on my side.
Admin fees/agency charges were lower than most, and the process has been extremely smooth (with regard to the agency), which was surprising considering I moved in only 2 weeks after making an offer!
Wish they were managing the property! I would highly recommend them on this experience. Thanks!
Was this review helpful? Yes
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by 'Vidya' 3/5/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The stay (almost a month long) in Home court serviced apartments was really excellent. Thanks Michele and Caron for their prompt and professional service.
Was this review helpful? Yes
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by 'Alan' 19/4/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
As the executor of a will who needed to sell a property in dealing with an estate I found a high level of competence and a willingness to help. This was in a situation where I lived 65 miles away and could not always visit the site.
Was this review helpful? Yes
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by 'VZ' 8/4/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Haslams for the first time to book Home Court serviced apartments on London Street, Reading.
Michele (Halsams) was very professional, extremely helpful and answered all of my queries promptly. Eg. I did ask that I didn’t want to stay in an apartment close to the main road so she found me one facing into the courtyard. It even had a tiny little garden .
Accommodation was great. Very clean and tidy. A nice touch was that there were a few toiletries and basic breakfast food and drink, great if you arrive late.
Also, I did look at some other apartments in reading but ... (read more)
Was this review helpful? Yes
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by 'Goodman' 8/4/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Worst experience ever, had a flat with several issues, like big water stain on a wall, I've been told it's going to be fixed once I move in. I lived at the property for the year and that stain has never been fixed, apart from that I had mould every where cause of that stain and I had to through most of cloth away and most of the furniture. On top of that we've been charged for a sink (with a small crack) which apparently costed as much as the rent for two months for this flat. No apologizes or anything like this, also I had to write several email asking for deposit and it took over 1.5 months. Bad bad bad.
Was this review helpful? Yes
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by 'Ronald' 7/4/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
User 'Ronald' rated Haslams Estate Agents Ltd but did not write a review. -
by 'T' 1/4/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As a Landlord my experience of Haslams has been without doubt the worst letting agent I have ever come across.
Their major failing is that their property maintenance department is managed in Cyprus - so when you have an issue it is impossible to get anybody to attend your property to see for themselves the issues.
Their reviews on the condition of the property are less than encouraging due to the lack of information obtained and provided. When you have issues they have a great habit of passing you around the business with nobody wishing to take responsibility for any issues.
Contractually they are extremely weak - my experience is that you need to fight every step of the way as they do not support the landlord or indeed the tenant. Our tenants actually came to us direct due to the difficulties they had trying to get Haslams to respond.
All in all a terrible experience and a very time consuming one - not something that you expect when you pay them a management fee. Be warned whether you are a landlord or a tenant - the experience is not a good one.
Was this review helpful? Yes
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by 'Marcus' 31/3/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented through Haslams for a year and found them to be a pleasure to deal with. All the staff I dealt with were friendly & professional, they just made my tenancy a smooth pain free experience from beginning to end, something that I unfortunately have not experienced from several other agencies that I have used in the past. So I highly recommend Haslams & a big thank you to all the staff especially Michele for all her help, much appreciated.
Was this review helpful? Yes
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by 'SGEORGE' 8/2/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been using Haslams for the last 2 years for getting serviced apartments while I move back to Reading from overseas assignments.
First of all, they are professional people giving importance to customer requirement and provide proper service on time to meet customer satisfaction. Myself and family stayed in their property - Home Court, on London Street 2 times with duration ranging from 2 weeks to 5 weeks. During this tenure, the service was excellent and just a call was enough to get assistance at any time even on Sundays.
The office staff is very cooperative and friendly.... (read more)
Was this review helpful? Yes
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by 'Well wisher' 6/2/2011
- Branch:
- 12 Cross Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I dont have time as well as intention to degrade Haslams Estate Agents about the terrible experience what I had with them. I can only advice you please for the God sake never ever go with this agent.
Was this review helpful? Yes
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by 'Andy Lewis' 1/2/2011
- Branch:
- 12 Cross Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've stayed at Home court Apartments on London Street several times during 2009 and 2010 and I would recommend the two bedroom apartments without pause. Having acquired a company in Reading in mid 2009, I have had the opportunity to now use 3 apartments and the standard of offering & service at Home Court now means that this has become my strong preference unless they are fully booked.
The reasons for my preference are as follows:
- the consistent standard of hygiene and cleanliness,
- the fact that you arrive to some minor food & toilet items, hich can be helpful if you arrive... (read more)Was this review helpful? Yes
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by 'Nathalie' 28/1/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to share that I deeply enjoyed staying into the duplex apartment "Home Court" in Reading and I greatly enjoyed the space it was offering. I found that everything was built in such a taste and such an intelligence of managing space and colours that I felt being in a warmth and welcoming home, - offering a "zen oriented" comfort and all facilities. This was just perfect for accomplishing my project in Reading.
The master bedroom was large enough for practicing yoga and qigong. I found it very relaxing to use the lounge, fully separate from the kitchen. I loved cooking in that... (read more)
Was this review helpful? Yes
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by 'Mel' 20/1/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Haslams have just let my property for a higher rent than I had been receiving previously, so I am really pleased. So far all communication has been very good and I actually feel that I am a 'customer' and not just a commodity.
Was this review helpful? Yes
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by 'SWK' 24/11/2010
- Branch:
- 12 Cross Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We sold our property and bought another property through Haslams at the same time. Despite the usual ups and downs of purchasing and selling, the Haslams team helped everything go smoothly in the end!
Was this review helpful? Yes
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by 'Jon' 1/11/2010
- Branch:
- 12 Cross Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have dealt with Haslams for 18 months now, they have let my flat 3 times during that period, all with minimal fuss and acheived great rental figures. I would definately reccomend them to anyone. Keep up the good work !!
Was this review helpful? Yes
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by 'Dee' 18/10/2010
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Entire team is very supportive. Very special kudos to Caron & Michele. Would love to go for Haslams again.
Was this review helpful? Yes
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by 'nash' 16/10/2010
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been dealing with Haslams since Nov./Dec.2009. Haslams are managing two flats for me. Flats are let through Reading branch. I have found the staff very courteous and willing to help. Management charges are reasonable. I can recommend Haslams to any one without any reservation.Well done Haslams of Reading Branch.
Was this review helpful? Yes
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by 'Cider' 15/10/2010
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I contacted Haslams for short term rental as the house I was moving into was still under construction and my quit date for the old property was just a week away. I stayed in their property Home Court, on London Street. It was perfect in my circumstances, clean, quiet and comfy.
Their agent was helpful, flexible and understanding and did all to accommodate my needs. The housekeeping staff was friendly, courteous and efficient. I would use them again and recommend them.Was this review helpful? Yes
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by 'Bill' 20/9/2010
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Poor reviews by tenants regarding Haslams and how they deal with maintenance issues may be down to Haslams re-locating their property maintenance team to Cyprus earlier this year. Think they also handle property management for some London based letting agencies e.g. Lauristons.
Was this review helpful? Yes
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by 'Mrs M' 14/9/2010
- Branch:
- 12 Cross Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Haslams were first class as agents for my recent property sale. The were realistic with the valuation and achieved the full asking price. We only had viewings that were serious buyers. The communication was excellent and we were kept informed throughout our transaction as to progress. I felt confident our sale was in good hands. The staff were all very friendly too and nothing was too much to ask. I would highly recommend Haslams.
Was this review helpful? Yes
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by 'Spence' 30/8/2010
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Have just let my property for the 9th year with Haslams, have always found the staff to be professional and prepared to go the extra distance to secure a let. Very good at selecting suitable tenants and I have no problem recommending them to family and friends. Have had issues previously with other 'big' firms in the town centre and have found them generally to be dismissive and difficult to deal with and I was the client!!!!
Stick to the small, indpendantly owned firms and avoid the big corporates.
Was this review helpful? Yes
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by 'royaltim' 17/8/2010
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Recently used Haslams to sell a property in Reading. The sales staff were first rate, knew what they were talking about and were always very helpful and efficient. Only introduced suitable viewers (no time-wasters) and achieved a sale very close to the asking price. Would have no hesitation in using them again.
Was this review helpful? Yes
, I feel the need to go through all remittances I receive with a fine toothcomb.
The fact that Haslams subcontracts to a management team in Cyprus is impractical and unprofessional. I have called the telephone number at the bottom of an email from the management team before, only to be told they have never heard of my property, asked me why have I called this number, and then transferred me to a lady in Cyprus! I have also received emails from ‘Lauristons’ as presumably the Cyprus team works for more than one estate agency.
Due to all the issues that I have experienced, I have now requested that my tenant copies me in to all correspondence with Haslams. This is the only way I can ensure the tenant receives a response. Consequently, this is not what I would consider to be a managing agent service!
Service has greatly improved since I have been dealing directly with Michele who is very helpful, prompt and professional.
However if I was not living abroad, I would certainly have the luxury of time to look for, and appoint, a professional managing agent who understands the job in hand and the extent of the services they should provide./&display=popup&link=http://www.allagents.co.uk/review/10709/&redirect_uri=http://www.allagents.co.uk/review/10709/ "Share on your Facebook Wall"){kind=logo}
. All the staff from property management are also fantastic helping you deal with any issues that tenants may have./&display=popup&link=http://www.allagents.co.uk/review/11266/&redirect_uri=http://www.allagents.co.uk/review/11266/ "Share on your Facebook Wall"){kind=logo}
 and he has looked after everything from the beginning to the end with great speead and most efficiently. On two occasions quite recently he found two eligible tenants for me within a few days. I therefore felt very relieved and happy with the outcome. When I call, email or step into the office I feel a caring friend is looking after my interests. I give Haslam ( both sales and lettings) the highest possible marks and i know that my tenants too have been very happy with them./&display=popup&link=http://www.allagents.co.uk/review/10647/&redirect_uri=http://www.allagents.co.uk/review/10647/ "Share on your Facebook Wall"){kind=logo}
, which was surprising considering I moved in only 2 weeks after making an offer!
Wish they were managing the property! I would highly recommend them on this experience. Thanks!/&display=popup&link=http://www.allagents.co.uk/review/10520/&redirect_uri=http://www.allagents.co.uk/review/10520/ "Share on your Facebook Wall"){kind=logo}
 in Home court serviced apartments was really excellent. Thanks Michele and Caron for their prompt and professional service. /&display=popup&link=http://www.allagents.co.uk/review/9846/&redirect_uri=http://www.allagents.co.uk/review/9846/ "Share on your Facebook Wall"){kind=logo}
 was very professional, extremely helpful and answered all of my queries promptly. Eg. I did ask that I didn’t want to stay in an apartment close to the main road so she found me one facing into the courtyard. It even had a tiny little garden .
Accommodation was great. Very clean and tidy. A nice touch was that there were a few toiletries and basic breakfast food and drink, great if you arrive late.
Also, I did look at some other apartments in reading but Home Court provided free car parking, Wi-Fi, washing machine, dish washer etc, also free travel cot for the little’un. I really dislike being charged for extras and this wasn’t the case with Home Court . Car parking is behind security gates with CCTV so it makes you feel at ease that your car is safe and secure.
The location and closeness of the amenities is what’s great as well. The apartments are very centrally located and only a few minutes walk to the Oracle shopping centre. Trian station is about a 10 minute walk. Tesco Extra is only a minute walk from the apartment. Extremely handy for a food shop.
All in all I will definitely use Haslmas again if I return to Reading.
/&display=popup&link=http://www.allagents.co.uk/review/9510/&redirect_uri=http://www.allagents.co.uk/review/9510/ "Share on your Facebook Wall"){kind=logo}
 which apparently costed as much as the rent for two months for this flat. No apologizes or anything like this, also I had to write several email asking for deposit and it took over 1.5 months. Bad bad bad./&display=popup&link=http://www.allagents.co.uk/review/9517/&redirect_uri=http://www.allagents.co.uk/review/9517/ "Share on your Facebook Wall"){kind=logo}
 did a good job in getting a property on time with a smooth, stress-free home-renting experience.
To reiterate, we are nothing but pleased with Haslams and their expertise and we recommend Haslams to everyone.
In short - They are the best !!
S. George & Family/&display=popup&link=http://www.allagents.co.uk/review/8439/&redirect_uri=http://www.allagents.co.uk/review/8439/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/8327/&redirect_uri=http://www.allagents.co.uk/review/8327/ "Share on your Facebook Wall"){kind=logo}
 and achieved a sale very close to the asking price. Would have no hesitation in using them again./&display=popup&link=http://www.allagents.co.uk/review/6123/&redirect_uri=http://www.allagents.co.uk/review/6123/ "Share on your Facebook Wall"){kind=logo}
