Haslams Estate Agents Ltd
based on 59 ratings. This website contains 55 user reviews of Haslams Estate Agents Ltd.
Agent Information
Haslams Estate Agents Ltd
Reading’s longest established estate agents, Haslams have built a strong reputation as independent specialists in the local property market, providing the very best advice to ensure the successful marketing of your property.
Whether you are looking to buy or sell, rent or let, you can be assured that you’ll receive a unique, first class service. Personal recommendations are very important, so we put a great deal of effort into maintaining and continually improving our service standards. Expert local knowledge combined with the use of up-to-the-minute technology ensures you can rely on our experienced team to meet and exceed your expectations.
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Customer Reviews (Page 1 of 2)
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by 'Jean' 4/2/2012
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We have just completed on selling my deceased mother's flat. It has been a very complicated and legnthy process. and I cannot praise Jonathan Chambers highly enough; his advise and experience was invaluable. He has been incredibly supportive and helpful throughout and I would have no hesitation in recommending Haslams Estate Agency and Jonathan in particular, to anyone.
Was this review helpful? Yes
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by 'John B.' 25/1/2012
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently moved from Florida, USA and my house hunting trip to the UK could not be any better. The staff is friendly and considering that I had very limited time, we were able to screen and narrow down my options and not waste any time. The customer service is great too! Any time I needed something, they were able to help right away. I checked other real estate companies in the area prior to this one, and I was not very satisfied. I have two colleagues moving soon and I recommended their service.
Was this review helpful? Yes
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by 'Merrowmum' 4/1/2012
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I have had a great service from Haslam's from start to finish. The initial valuation was carried out in a highly sensitive (this was my late mother's property), detailed and professional manner, showing an excellent knowledge of the typical characteristics of the type of property, which no other agents showed. The valuation was honestly explained and the house sold incredibly quickly at a good price.
As I don't live in Reading myself, I needed to do most of the things connected with the sale remotely via email and again Jonathan Chambers, the agent who dealt with my sale, was always very helpful, responding promptly to all my questions and queries and doing quite a few practicalities on my behalf.
I felt like I had a highly personal service, despite never actually meeting Jonathan in person (the branch manager had carried out the valuation), and would be very happy to use Haslam's again.Was this review helpful? Yes
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by 'W Cardo-Moreno' 22/12/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Our mother passed away earlier in the year and, as I live abroad and my brother and sister quite a distance from the property, we were expecting a long and bothersome task ahead of us. Halams took on the role as Agent and were brilliant. Within 4 months the property was sold and the new owner moved in. The staff, a well coordinated team with a good manager/staff relation, were friendly, very professional and kept us informed every step of the way. Thank you Halsams!
Was this review helpful? Yes
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by 'WinnershTriangle' 13/12/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Haslams to find a short term let at very short notice for some American visitors. The service was efficient, prompt, friendly and very flexible. The property was extremely good value for money.
Was this review helpful? Yes
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by 'Oliver' 26/11/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I purchased my house through Haslams a few years ago so instructed them when I came to sell. They had some very good photos taken of the property and marketed it well. They found a number of people who wanted to buy the house and the whole transaction proceeded smoothly. They kept me well informed regarding surveys and the purchaser's own sale. Overall they were hard to fault and I am sure I shall use them again in the future.
Was this review helpful? Yes
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by 'Lesley & Chris' 22/11/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Right from the start the service we have had from Haslams was very good. At the point of deciding which agent to market the property with, Haslams out performed the others in terms of professionalism and general attitude.
Whilst the sale of the property has been trouble free, our onward chain has proved challenging at times to say the least. Many of the issues have been caused due to poor or a complete absence of communication from another estate agent (who like to drive green minis) I shall be reviewing them too in the near future…….!
There have been several occasions when we’ve... (read more)Was this review helpful? Yes
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by 'Martin' 13/11/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Haslams were the sellers agent. We dealt mainly with Steve Woodford, the MD, who was very pleasant and through his discussions with the seller allowed us time to develop the purchase (I was sellng two properties in parallel). Steve kept us informed on a regular basis of any developments and helped us forge a good relationship with the seller through to completion and beyond.
We also considered Haslams for sale of one of our properties but we felt their valuation of the property was on the low side, and this was manifested when we secured a higher price than had been suggested.
So we did not engage Haslams directly but dealt with them over a three month period and found them to be professional and responsive.Was this review helpful? Yes
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by 'Cheryl' 7/11/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found that the Manager and staff at Haslams in Friar Street were extremely helpful in bringing the sale of my elderly Mother's house to a smooth conclusion. As I live in Hampshire and she was moving to a Care Home in Winchester near to me, it was such a relief to be able to leave the sale in the hands of professionals who kept me informed every step of the way.
Was this review helpful? Yes
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by 'Oriana Macleod' 26/10/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I used Haslams to sell my property due to theiir excellent local reputation and the fact that they had sold my property to me 10 years ago. From the first telephone call arranging a valuation right up to completion and indeed beyond, the service has been absolutely superb. The sale process was not straightforward and became increasingly stressful right up to the last minute, resulting in considerable distress to myself. Jonathan Chambers was the sales agent and handled everything with total professionalism. He kept me constantly informed of all developments, was supportive and reassuring, made me smile when all I wanted to do was cry and conducted himself and the process with a maturity beyond his years. I know he was 'only doing his job' but genuinely feell he did much more than was expected and I will always be very grateful. I would have no hesitation in recommending Haslams to anyone who may be buying or selling property, they explode the estate agent myth!
Was this review helpful? Yes
, detailed and professional manner, showing an excellent knowledge of the typical characteristics of the type of property, which no other agents showed. The valuation was honestly explained and the house sold incredibly quickly at a good price.
As I don't live in Reading myself, I needed to do most of the things connected with the sale remotely via email and again Jonathan Chambers, the agent who dealt with my sale, was always very helpful, responding promptly to all my questions and queries and doing quite a few practicalities on my behalf.
I felt like I had a highly personal service, despite never actually meeting Jonathan in person (the branch manager had carried out the valuation), and would be very happy to use Haslam's again./&display=popup&link=http://www.allagents.co.uk/review/17094/&redirect_uri=http://www.allagents.co.uk/review/17094/ "Share on your Facebook Wall"){kind=logo}
 I shall be reviewing them too in the near future…….!
There have been several occasions when we’ve needed more information or clarification about what was happening with the chain above us, Haslams have been extremely helpful every time. Jonathan Chambers and Chris are the ones who we’ve had most dealings with and they have been helpful when we couldn’t get information from anyone else involved in the chain, not even the agent acting for the vendors of the property we were buying. When I’ve called them they have always found out what we needed to know, they’ve contacted people with whom we had no direct dealings and came back to us very quickly with an update.
On several occasions I have needed to ask Jonathan Chambers to get involved in things that really have been outside of his remit, he has always been willing to help and has gone beyond the call of duty without ever making us feel that we have been asking too much. We ended up proceeding with our sale separately to our onward purchase and even when we’d exchanged on the sale he was still happy to help with issues further up the chain when his job was effectively already done.
I cannot stress enough how impressed we have been with their service and I can say 100% that I would use them again but make sure that I tell any of my friends who need an estate agent just how good they are.
It’s pretty rare for me to feel that I want to give a glowing report of any service that I’ve had, this time is an exception!/&display=popup&link=http://www.allagents.co.uk/review/15471/&redirect_uri=http://www.allagents.co.uk/review/15471/ "Share on your Facebook Wall"){kind=logo}
. Steve kept us informed on a regular basis of any developments and helped us forge a good relationship with the seller through to completion and beyond.
We also considered Haslams for sale of one of our properties but we felt their valuation of the property was on the low side, and this was manifested when we secured a higher price than had been suggested.
So we did not engage Haslams directly but dealt with them over a three month period and found them to be professional and responsive./&display=popup&link=http://www.allagents.co.uk/review/15238/&redirect_uri=http://www.allagents.co.uk/review/15238/ "Share on your Facebook Wall"){kind=logo}
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by 'Mr Satish Kochhar' 23/9/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
This is the first time I have purchased a property through Haslams and I have received an excellent service from all the staff. I would especially like to thank Johnathan Chambers who has been extremely helpful and very professional throughout the purchase. He is a true asset to the organisation and I would have no hestitation in recommending them.
Was this review helpful? Yes
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by 'Christos' 19/8/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would like to officially thank Mr Oliver Chambers and Mr Nick Bruton for all the help, effort and support you've provided me in making my new tenancy transition as smooth as possible. All the steps and procedures that were taken indicate the professionalism of Haslams and re-affirm my decision in choosing Haslams as my new Lettings agent. The property was spot on and exactly as described in the brochure. Keep up the excellent work and am looking forward in working/collaborating with you again!
Was this review helpful? Yes
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by 'Ann' 18/8/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I found Haslams extremly helpful whilst purchasing my property. They were always very professional and I would definitely use them again.
Was this review helpful? Yes
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by 'Mr G and Miss J' 14/8/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Haslams were very professional and communicated very well with us. We were very impressed, especially in comparison to other local agents we tried! Many thanks.
Was this review helpful? Yes
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by 'Ajay' 4/8/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had a very good experience at Home court. Definitely it is an amazing place to stay and I am completely satisfied with all facility. Michele was extremely helpful to go everything smoothly.
Was this review helpful? Yes
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by 'Rob' 28/7/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a Landlord i cannot reccommend the team from Haslams more highly. They keep me regularly up to date on any developments and i have a hassle free relationship safe in the knowledge that my house is being looked after. They are very easy to deal with and are always available on the phone or email and most importantly they are very prompt at all times.
Was this review helpful? Yes
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by 'RKaul' 19/7/2011
- Branch:
- 155 Friar Street
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
As a first time buyer in the current uncertain market, I faced difficulties with the bank, solicitors and advisors. It was very frustrating.
However the only hope I had was 'Jonathan' a thorough professional from Haslams. He helped me sort many of these issues and kept track of the deal. We had strict completion timelines and he ensured that these were met by making sure there were no delays from the seller/sellers solicitor etc.
Would recommend Haslams!! A+Was this review helpful? Yes
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by 'Nick Moore' 13/7/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Haslams for the past 3 years to rent out my flat in Reading. Olly and all the team have always been extremely professional in their approach and I would have no hesitation in recommending them to others.
Was this review helpful? Yes
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by 'Debby' 8/7/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
When looking for a prospective let Michele had a professional and friendly manner and was extremely efficient. The spec for the propeerty was spot on and just what I was looking for. I would definitely both use Haslams again and have no hesitation in recommending them.
Was this review helpful? Yes
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by 'Shell' 7/7/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent customer service. Michele was extremely helpful in finding us a place to stay and the process was smooth and easy!
Was this review helpful? Yes
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by 'Marcus' 2/7/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'Marcus' rated Haslams Estate Agents Ltd but did not write a review. -
by 'NS' 30/6/2011
- Branch:
- 155 Friar Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
As a Relocation Agent, I have sourced a number of flats over the last 8 years through Haslams on behalf of our corporate clients. The quality and specifications of their properties have been top notch at whatever budgetary level I was looking. Ollie, Dan and Michelle have been a pleasure to work with during my searches - being very professional, helpful and equally importantly always being positive and enthusiastic. Whether I was a prospective Landlord or Tenant - if I did not use Haslams then my Lettings experience in Reading would be far less successful.
Was this review helpful? Yes
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by 'SH' 27/6/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have always found Ollie and Michelle very professional and capable at finding good tenants quickly .
They manage to obtain references etc to allow quick handovers into properties. Highly recommended.Was this review helpful? Yes
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by 'Franky' 25/6/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Franky' rated Haslams Estate Agents Ltd but did not write a review. -
by 'Trish' 23/6/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Property details were very professional and had lots of potential buyers viewing the property quickly. Advised of realistic marketing price. Sold quickly for a price we were happy with, although was not our ideal selling price, hence only 4 stars.
Was this review helpful? Yes
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by 'C' 22/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I have been extremely disappointed with the ‘service’ I have received from Haslams over the past 18 months.
The crux of the problem, in my opinion, is that Haslams does not dedicate a ‘CRM’ to each Landlord or property. This means that whenever there is an issue, you receive emails from 5-6 different personnel and are passed around the firm when you telephone with no-one willing to take ownership.
I have experienced times when Haslams has taken payments twice and only refunded the monies when I have pushed the point several times. Even then I did not receive an apology until I... (read more)
Was this review helpful? Yes
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by 'Liz' 21/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
My husband spoke to several different estate agents before we decided on Haslams to let out our four flats. Ollie came across as very competent from the start (and still is). All the staff from property management are also fantastic helping you deal with any issues that tenants may have.
Was this review helpful? Yes
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by 'Dr S' 21/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Oliver at Haslams has always been very helpful with advice and also finding tenants for my property over the last 2 years. The management side of Haslams has improved greatly, and after a very difficult time with this side of the business, I now feel much more confident in the service.
It is very helpful to have an agent that you feel are working well for you, and not having to chase them for answers.Was this review helpful? Yes
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by 'Jacky' 21/6/2011
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? Yes
We use Home Court for our corporate apartments. The service we receive is always very good, Michele is always most helpful and will do her very best to accommodate us, they will always be my first point of contact when looking for an apartment.
Was this review helpful? Yes
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by 'Nader' 20/6/2011
- Branch:
- 155 Friar Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been an extremely happy abd satisfied customer of Haslams since 1997. I have bought two properitie and sold one through Haslams and in the past 14 years I have also been a customer of their lettings department for a number of properties for which Haslams has acted very successfully as our letting agent. I feel so much at ease dealing with Haslams and the staff are very friendly, professional and meticulous in their work,.Recently all I had to do was to call to Oliver (Ollie) and he has looked after everything from the beginning to the end with great speead and most efficiently. On two occasions quite recently he found two eligible tenants for me within a few days. I therefore felt very relieved and happy with the outcome. When I call, email or step into the office I feel a caring friend is looking after my interests. I give Haslam ( both sales and lettings) the highest possible marks and i know that my tenants too have been very happy with them.
Was this review helpful? Yes
, I feel the need to go through all remittances I receive with a fine toothcomb.
The fact that Haslams subcontracts to a management team in Cyprus is impractical and unprofessional. I have called the telephone number at the bottom of an email from the management team before, only to be told they have never heard of my property, asked me why have I called this number, and then transferred me to a lady in Cyprus! I have also received emails from ‘Lauristons’ as presumably the Cyprus team works for more than one estate agency.
Due to all the issues that I have experienced, I have now requested that my tenant copies me in to all correspondence with Haslams. This is the only way I can ensure the tenant receives a response. Consequently, this is not what I would consider to be a managing agent service!
Service has greatly improved since I have been dealing directly with Michele who is very helpful, prompt and professional.
However if I was not living abroad, I would certainly have the luxury of time to look for, and appoint, a professional managing agent who understands the job in hand and the extent of the services they should provide./&display=popup&link=http://www.allagents.co.uk/review/10709/&redirect_uri=http://www.allagents.co.uk/review/10709/ "Share on your Facebook Wall"){kind=logo}
. All the staff from property management are also fantastic helping you deal with any issues that tenants may have./&display=popup&link=http://www.allagents.co.uk/review/11266/&redirect_uri=http://www.allagents.co.uk/review/11266/ "Share on your Facebook Wall"){kind=logo}
 and he has looked after everything from the beginning to the end with great speead and most efficiently. On two occasions quite recently he found two eligible tenants for me within a few days. I therefore felt very relieved and happy with the outcome. When I call, email or step into the office I feel a caring friend is looking after my interests. I give Haslam ( both sales and lettings) the highest possible marks and i know that my tenants too have been very happy with them./&display=popup&link=http://www.allagents.co.uk/review/10647/&redirect_uri=http://www.allagents.co.uk/review/10647/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Haslams Estate Agents Ltd
Select a branch to go to view details of that specific branch
Review Statistics for Haslams Estate Agents Ltd
Review Summary
- Total Reviews:
- 55
- Total Ratings:
- 59
- First Review :
- 19/03/2007
- Latest Review:
- 04/02/2012
Overall Review Performance
- Recommend :
- 50
- Disapprove :
- 9
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:12 | Recommend:17 | Recommend:13 | Recommend:5 |
| Disapprove:3 | Disapprove:5 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:1 | Recommend:1 | Recommend:0 | Recommend:1 |
| Disapprove:0 | Disapprove:0 | Disapprove:1 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
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