Hanover Shine Ltd
based on 4 ratings. This website contains 4 user reviews of Hanover Shine Ltd.
Branch Rankings
| This branch is ranked in the UK |
15198 out of 16509 |
| This branch is ranked in Harrow |
184 out of 207 |
| This branch is ranked in the HA2 area |
12 out of 15 |
Agent Information
Hanover Shine Ltd
Since opening in November 1998 Hanover Shine property letting agent for Harrow have grown to become Harrow's leading specialist Letting Agents, with a large portfolio of high quality properties ranging from studio flats to substantial family residences and a market presence second to none.
Offices / Branches
- Harrow - 13 Northolt Road, Greater London
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Customer Reviews
-
by 'J.C.' 3/9/2011
- Branch:
- 13 Northolt Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Everything went wrong from Day 1. They gave us two days notice instead of the legally binding 21 days to pay over £2000 worth in admin fees, reference checks, deposits etc. They stated that if we did not pay this within two days we were not able to move into the property. They sent one of the tenants in the house an eviction letter stating she hadn't paid her rent in time, however they then realised they had sent this out by mistake after contacting our landlord. They also failed to give us the correct details to pay the landlord the monthly rent, which resulted some of our money being lost... (read more)
Was this review helpful? Yes
-
by 'Lisa' 26/8/2011
- Branch:
- 13 Northolt Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have many properties with Hanover Shine and I am extremely happy with the service they provide. Properties are let very quickly with the calibre of tenat that I would expect. Keep up the good wprkk guys
Was this review helpful? Yes
-
by 'Wez' 12/6/2011
- Branch:
- 13 Northolt Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
What a bunch of useless individuals. Again, same story that was more than happy to take my money, but when something went wrong with the tenants, he simply did not want to know about it washing his hands of the subject.
I wouldn't touch them with the stickiest of sticky sticks.
Was this review helpful? Yes
-
by 'jnp' 10/11/2009
- Branch:
- 13 Northolt Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Did not want to know after tenant defaulted , had to serve my own section 21!
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Everything went wrong from Day 1. They gave us two days notice instead of the legally binding 21 days to pay over £2000 worth in admin fees, reference checks, deposits etc. They stated that if we did not pay this within two days we were not able to move into the property. They sent one of the tenants in the house an eviction letter stating she hadn't paid her rent in time, however they then realised they had sent this out by mistake after contacting our landlord. They also failed to give us the correct details to pay the landlord the monthly rent, which resulted some of our money being lost and not being able to be recovered. This annoyed both the tenants and the landlord. The estate agent was incredibly rude and unprofessional the entire time. This included Francis Howe going on holiday making us unable to get any information on the property and what we needed to do prior to moving in, after taking our initial payment. He failed to tell us about move in date, keys, furniture and even the tenancy, which he made sign 1 hour before we moved in. They have failed to respond to email communications and phone communications always stating that they were "out of office" and that "no one was available to help." However, they were clearly arranging viewings on the house, which shows they were definately in office. When we rang up to enquire about how the deposit was to be returned, we spoke to a woman who was rude and intimidating, and refused to answer our questions as she said it was "not her problem". Everyone we have ever dealt with through Hanover Shine has been rude, unhelpful, and have never made an effort to appear in our best interests. Makes us wonder why we paid so much in admin fees and they don't do anything! We even checked with other estate agents and no one else charges this much! NEVER RENT WITH HANOVER SHINE!/&display=popup&link=http://www.allagents.co.uk/review/12464/&redirect_uri=http://www.allagents.co.uk/review/12464/ "Share on your Facebook Wall"){kind=logo}
. There are only two approved schemes, The Property Ombudsman and the Ombudsman Services: Property.
Guess which one Hanover Shine are neither members of, choosing to hide behind the ARLA instead. How convenient, but not even the ARLA will save them.
And the sheer audacity they have of stating on their website:
''We pride ourselves on our level of commitment to our clients an offer a level of service and advice to ensure our portfolio of properties are effectively dealt with to ensure maximum returns and minimum problems.''
I wouldn't touch them with the stickiest of sticky sticks.
[[EDIT ORIGINAL END]]
What a bunch of useless individuals. Again, same story that was more than happy to take my money, but when something went wrong with the tenants, he simply did not want to know about it washing his hands of the subject.
I wouldn't touch them with the stickiest of sticky sticks./&display=popup&link=http://www.allagents.co.uk/review/10507/&redirect_uri=http://www.allagents.co.uk/review/10507/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Hanover Shine Ltd
Harrow
Greater London
HA2 OLH
Registered with:
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Review Statistics for Hanover Shine Ltd
Review Summary
- Total Reviews:
- 4
- Total Ratings:
- 4
- First Review :
- 10/11/2009
- Latest Review:
- 10/09/2011
Overall Review Performance
- Recommend :
- 1
- Disapprove :
- 3
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:1 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:2 | Disapprove:1 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
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Complaints Procedure
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