Haart
based on 147 ratings. This website contains 144 user reviews of Haart.
Agent Information
Haart
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.
Offices / Branches
- Bristol - 204 North Street Bedminster, Gloucestershire
- Bristol - 40 High Street Shirehampton, Avonmouth,
- Bristol - 17 The Boulevard, Weston-Super-Mare,
- Bristol - 775 Fishponds Road, South Gloucestershire
- Bristol - 755 Fishponds Road Fishponds, South Gloucestershire
- Bristol - 17 Boulevard, Weston-Super-Mare,
- Bromley - 127 High Street Beckenham, Greater London
- Cambridge - 1a Fore Hill, Ely,
- Cambridge - 19 The Broadway Mill Road, Cambridgeshire
- Canterbury - 45 High Street, Kent,
- Chelmsford - 4 Westgate The High, Harlow,
- Chelmsford - 15 Thorley Centre Thorley Park, Berden,
- Colchester - 18 - 20 Head Street, Essex
- Colchester - 18-20 Head Street, Essex
- Croydon - 121 South End, Ab Kettleby,
- Croydon - 12 Croydon Road, Caterham,
- Croydon - 76 Brigstock Road, Surrey
- Dartford - 227 The Broadway Bexleyheath, Bexley,
- Dartford - 5 Spital Street, Crayford,
- Derby - 25 St James Street, Derbyshire
- Enfield - 38 The Town, Greater London
- Enfield - 64 High Street, Waltham Cross,
- Exeter - 29 Paris Street, Devon
- Guildford - 6 Epsom Road, Surrey
- Guildford - Grove House Headley Road Grayshott, Hindhead,
- Guildford - The Clockhouse Clockhouse Road, Farnborough,
- Guildford - 293 Fleet Road, Fleet,
- Guildford - 39 High Street, Petersfield,
- Guildford - 224-226 High Street, Surrey
- Guildford - 204 London Road Burpham, Surrey
- Guildford - 28 Commercial Way, Woking,
- Harrow - 213 Streatfield Road Kenton, Greater London
- Harrow - 65c Green Lane Northwood, Hillingdon,
- Harrow - 347 Northolt Road, Greater London
- Harrow - 2/6 High Street Ruislip, Hillingdon,
- Harrow - 31 Bridge Road Wembley Park, Brent,
- Harrow - 44 Watling Avenue Burnt Oak, Barnet,
- Hemel Hempstead - 21 Queensway, Hertfordshire
- Hemel Hempstead - 117 High Street, Chesham,
- Hemel Hempstead - 8 Market Street, Aylesbury,
- Ilford - 232 High Road, Loughton,
- Ipswich - 1 Cornhill, Bury St. Edmunds,
- Leicester - 25 Halford Street, Leicestershire
- Leicester - 27 Market Place, Loughborough,
- Lincoln - 37 Silver Street, Lincolnshire
- London - 143-145 Hoe Street Walthamstow, Walthamstow,
- London - 179 Upper Tooting Road Tooting, Wandsworth,
- London - 4 Streatham High Road Streatham, Streatham,
- London - 35-37 Chase Side Southgate, Enfield,
- London - 330 Norwood Road West Norwood, Lambeth,
- London - 28 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 239 High Street North East Ham, Newham,
- London - 74 Walm Lane Willesden Green, Barnet,
- London - 143-5 Hoe Street Walthamstow, Walthamstow,
- London - 103-105 Lordship Lane Dulwich, Southwark,
- London - 256 Wimbledon Park Road Southfields, Wandsworth,
- London - 141/143 George Lane South Woodford, South Woodford,
- London - 40 Coombe Lane Raynes Park, Merton,
- London - 130-134 Rushey Green Catford, Lewisham,
- London - 494 Brixton Road Brixton, Lambeth,
- London - 27 Camberwell Green, Camberwell,
- London - 4950 Church Lane Leytonstone, Waltham Forest,
- London - 154 Balham High Road Balham, Wandsworth,
- London - 255 Lavender Hill Battersea, Wandsworth,
- London - 141143 George Lane South Woodford, South Woodford,
- London - 277279 Chiswick High Road Chiswick, Chiswick,
- London - 40 Coombe Lane, Raynes Park, Rayleigh,
- London - 232 Kennington Park Road, Greater London
- London - 277 - 279 Chiswick High Road Chiswick, Chiswick,
- London - 17 Clapham Common Southside Clapham, Lambeth,
- London - 3 Aldermans Hill Palmers Green, Enfield,
- London - 49-50 Church Lane Leytonstone, Waltham Forest,
- London - 517 Kingsbury Road Kingsbury, Brent,
- London - 219 High Street North East Ham, Newham,
- London - 344 Garratt Lane Earlsfield, Wandsworth,
- London - 42 The Broadway, Ealing,
- London - 103 - 105 Lordship Lane Dulwich, Southwark,
- London - 55 Westow Hill Upper Norwood, Bromley,
- London - 12 Varley Parade Edgware Road Colindale, Barnet,
- London - 125 Northcote Road Clapham, Wandsworth,
- London - 279 Wimbledon Park Road, London, SW19 6NW, Greater London
- Luton - 10-12 Wellington Street, Bedfordshire
- Luton - 186 Marsh Road, Bedfordshire
- Luton - 644 Hitchen Road Stopsley, Hertfordshire
- Luton - 10 - 12 Wellington Street, Bedfordshire
- Milton Keynes - 897 Silbury Boulevard Lloyds Court, Buckinghamshire
- Milton Keynes - 48-50 High Street, Winslow,
- Milton Keynes - 62 St Loyes Street, Bedford,
- Milton Keynes - 1 Market Square, Buckingham,
- Milton Keynes - 651 Silbury Boulevard Lloyds Court, Buckinghamshire
- Northampton - 120 High Street Wibsey, Rushden,
- Northampton - 6-7 George Row, Northamptonshire
- Northampton - 18 Bridge Street, Northamptonshire
- Norwich - 142 London Road North, Lowestoft,
- Norwich - 12 High Street, Bittering,
- Norwich - 18 Queen Street, Norfolk
- Nottingham - 16 - 18 Upper Parliament Square, Nottinghamshire
- Nottingham - 34a High Street Hucknall, Abbots Langley,
- Nottingham - 9 Watergate, Grantham,
- Nottingham - 1618 Upper Parliament Street, Nottinghamshire
- Peterborough - 32 Cowgate, Cambridgeshire
- Plymouth - 39 Mutley Plain, Devon
- Reading - 193 Wokingham Road Earley, Berkshire
- Reading - Unit 8 Kingsland Centre, Thatcham,
- Reading - 31 Wote Street, Basingstoke,
- Reading - 29 High Street, Bracknell,
- Redhill - 250-256 High Street, Dorking,
- Romford - 153159 South Street, Havering,
- Romford - 153-159 South Street, Greater London
- Romford - 87 Main Road Gidea Park, Havering,
- Romford - 13 North Street, Hornchurch,
- Salisbury - 23/25 London Street, Andover,
- Slough - 73 High Street, Burnham,
- Slough - 41 High Street, Ascot,
- Slough - 76 High Street, Buckinghamshire
- Slough - 30 Queens Street, Maidenhead,
- Slough - 30 Packhorse Road Gerrards Cross, Gerrards Cross,
- Southend on Sea - 42 Southernhay, Basildon,
- Southend on Sea - 190-194 Hamlet Court Road, Southend-On-Sea,
- Southend on Sea - 11a Main Road, Hockley,
- Southend on Sea - 19 Eastwood Road, Rayleigh,
- St. Albans - 23 Stonehills, Welwyn Garden City,
- St. Neots - 37 Market Square, St Neots,
- Sutton - 32 - 34 High Street, Surrey
- Sutton - 32-34 High Street, Surrey
- Swindon - 15 Commercial Road , Gloucestershire
- Swindon - 1 Swindon Road Stratton St Margaret, Gloucestershire
- Taunton - 5152 High Street, Somerset
- Taunton - 51/52 High Street, Somerset
- Thetford - 33 Riverside Walk, Suffolk
- Tonbridge - 184 Main Road Biggin Hill Westerham, Westerham,
- Torquay - 130 Union Street, Devon
- Twickenham - 11 High Street, Shepperton,
- Twickenham - 18 Church Road, Ashford,
- Uvbridge - 270 High Street Uxbridge, Hillingdon,
- Uvbridge - 462 Uxbridge Road Hayes, Hillingdon,
- Uvbridge - 53 The Broadway Greenford, Ealing,
- Uvbridge - 1 Hercies Road, Hillingdon,
- Watford - 6 Furzehill Parade Shenley Road, Borehamwood,
- View All Branches
- Update Agent details
Haart has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Haart, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 5 of 5)
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by 'jess' 18/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We moved into a new build property managed by Haart in February, and we have had so many problems since. There is now damp and mould on many on the walls, there are problems with the electrics, work hasn\'t been finished in the property - for example light fittings. The plumbing is a shambles - we have an open drain in the bathroom, the dishwasher wasn\'t plumbed in and water leaked straight onto the floor. The waste pipe in the kitchen was going straight under the kitchen cupboards and wasn\'t connected to the drain. Although many of these problems were not Haart\'s fault, many of... (read more)
Was this review helpful? Yes
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by 'AT' 6/7/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
APPALLING! I would advise everyone to stay as far away from Haart as possible. The staff are completely obnoxious, lazy, and totally clueless. They have no idea and take WEEKS and WEEKS to act. They claimed not to have recieved my rent, and threatened me with eviction over a period of about 3 months. I traced the money and found out they had it all the time. No shred of apology. Complained to branch. No reply. Complained to area manager. No reply. Complained to MD. No reply, not even an acknowledgement. Will be writing to watchdog to advise people to stay as far away from this appalling company as possible.
Was this review helpful? Yes
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by 'theehm' 24/6/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I would not recommend any one to ever use Haart to find any rental properties.
We had found a lovely new build apartment in Southgate right opposite the Haart estate agents in Southgate. We were due to move in on the 30th of May. We had a 3:30pm appointment to go through the inventory and then sign the least. I went in at noon just to confirm everything is all set for 3:30pm and I was told everything would be fine. Got there are 3:30pm and was told that I then inventory has already been done. I kindly requested to see the place one last time before signing the least, just to ensure it matches up with the inventory. The lady became very rude and told me the only way I was ever going to see that place again is if I sign the lease. Despite the property being right across the street, she completely refused to show me the place to cross check with the inventory list. How are you expected to move into a place and sign for an inventory list which you did not take part in.
I called her up the next day to ask her when I can come back to collect my
Was this review helpful? Yes
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by 'Mr Pilchard' 2/6/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
House was valued initially in Dec at 160k, we put it on market in Feb at
Was this review helpful? Yes
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by 'SarahB' 28/5/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I had been on with another agent for 9 months on a modern development in Fleet. They had been contacting me more then my previous agent while i was on the market which at the start i was annoyed with. I thought i would give them the benefit of the doubt and give them a chance. They sold it within 4 days at just under the asking price so i cant complain. I do know the new manager there which did help them win the buisness but really cant fault them bar once leaving the bathroom light on after a vieiwng.
Was this review helpful? Yes
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by 'Helen' 13/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
When we first moved in to the property it really smelt due to the old carpet which had been in when we camew to view I can only assume. We have had so many problems with the actual house itself that we just got used to people constantly coming around to look at things and fix things up. Now everything seems to be finished but we are having "inspections" from them at least once a month, sometimes two and when we ask them to re-arrange because we won't be in they tell us they can't change the date or time and will use their own key. Considering we are supposed to be able to call this place our "home" we have no privacy what so ever. I am in the middle of my exams and instead of leaving the inspections until after they are finished, which is only a month away, they are coming twice in that month!! It's absolutely ridiculas. I would most definately NOT recommend them unless you like having the company of your estate agents because believe me, you will get to know them very well.
Was this review helpful? Yes
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by 'ellie_q' 6/5/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I say they 'sold' a property - actually they are currently failing to sell it.
We chose them because we were impressed with the valuer (and liked his valuation) but asked him to please be realistic and list for what he thought it might go for as we didn't want to have to reduce.
Three weeks on, and having had no viewings (and no communications) for over a week, we have been advised to reduce the price. The stroppy little madam I spoke to says this happens 'all the time' as no-one knows what places will go for. She couldn't then explain to me why I'm paying TWO PER CENT for their 'expertise'...
No board up, or offered. No feedback when we were told it'd be within 24 hours. Three viewers didn't turn up, but I only found out because I phoned late the next day - no-one bothered to tell me. No sale. No viewings. Inflated price to get us to sign.
I am counting the days till we can get shot of these jokers.
Was this review helpful? Yes
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by 'SouthgateBoy' 20/4/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I was just checking on the Internet to see if this company was going bust yet, and I was amused to see this thread.
Having bought and sold many properties in my time, I have to confirm that these are easily the worst Estate Agents that I have ever worked with.
My issue revolves around two issues when I was looking to buy two houses last summer.
Firstly, we put an offer in on a place in Southgate after being assured that it was chain-free. This was important because I had exchanged and was committed to a sale on a particular date.
After my offer was accepted, the negotiator told me... (read more)
Was this review helpful? Yes
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by 'jt' 12/2/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
They overpriced the property, didn't market it until asked why not by me, now they can't even get the property off HOT PROPERTY, after a year.
If using these agent be on top of themWas this review helpful? Yes
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by 'Gareth McConnell' 10/2/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
I'm going through a miserable time with these people at the minute. First of all I had to give my debit card details to hold a flat I wanted to let on the understanding nothing would be taken from my account, they contact me a few days later to tell me the flat's been secured and is mine, when I'm jumping around congratulating myself and thinking 'YES GARETH YOU ROCK STAR!!!'', they tell me there's an invoice being emailed to confirm the flat is mine, a day later I realise they took a whack of money out of my account without asking, my annoyance is only just overshadowed by the fact I have... (read more)
Was this review helpful? Yes
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by 'lawbob' 23/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would recommend everyone NEVER to use Haart, based on my experience as a tenant. The staff and especially branch manager are completely imcompetent, and the manager is really not a nice man.
Haart held on to one months rent claiming never to have received it, threatening eviction and the like, while two months later, after pursuing a bank trace, they find the money is in Haart's account all along. I complained but I didn't even get an acknowledgement of the letter, let alone an actual reply. Ongoing problems in the property - i.e. stuff doesn't work! They don't seem to care and take AGES to sort anything out. Many issues are still unsorted. My experience with Haart has been the worst ever with an estate agent. Never again.Was this review helpful? Yes
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by 'Peetie' 7/10/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I am not surprised I'm not the only one who has had a lousy experience with Haart.
They sold our property last year having given me all the stuff about having a 'huge database of people wanting just my sort of house in just my area' and wonderful virtual tours and floorplans on the Internet. We were being pressed by the seller of our next property and went with Haarts for the 'hassle-free' service they promised, despite the higher-than-average fees. We thought we'd get what we paid for.
What we actually got was a service which was lacklustre, inaccurate, slapdash and definitely very... (read more)
Was this review helpful? Yes
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by 'mad' 8/8/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I'm glad I read those reviews.
I am considering putting my house on the market with them but after reading these I will probably go with someone else. My problem is their fee structure, we were quoted 2% and they don't want to negotiate at all on that - which is a shame as other agents are more relaxed about this (and their fees a low lower).
Was this review helpful? Yes
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by 'RoygBiv' 3/7/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We placed our property on the market with Haart when we were buying a property also on with them at the start of the year (Farnborough Branch). We had heard on the grapevine that where we were was not their backyard, but they assured us this would not make a difference.
At the start they seemed a little incompetent - spelling mistakes and completely incorrect errors on our sales literature and a couple of meetings where they did not turn up.
They were also reluctant to suggest an asking price for our property and placed the emphasis on me to suggest one. In the end they took what I... (read more)
Was this review helpful? Yes
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by 'grundy' 18/6/2008
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I unfortunately purchased a property which was misdescribed. When legal action was taken against the Seller, it transpired that they had been 100% open with Haart but Haart had been economical with the truth to say the least! Needless to say the Seller is now pursuing Haart.
Was this review helpful? Yes
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by 'Jeff' 16/6/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
If you are looking to sell your house I would urge you to look elsewhere. These guys a FRIGHTENINGLY stupid and unhelpful. Their latest viewing of the day occurs while most people are still at work, and they just don't seem very interested in selling houses. Add to that the fact that, when I asked for 3 bed houses with a garden and a garage they sent me adverts for 2 bed flats with neither, and I can't imagine you get much luck selling your house with these jokers.
Was this review helpful? Yes
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by 'Winger' 16/6/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Well, we put our property on the market with Haart 8 months ago, at a fixed fee of 1.25%. Now they are pressurising us into reducing our asking price (which we agree with actually) but they won't reduce their fixed fee accordingly. They want it to stay based on the ORIGINAL asking price!
All we want to do is move to 1.25% variable fee rather than 1.25% fixed, but they claim their Head Office won't let them do that. Instead, they claim that Head Office have INCREASED fees to 1.6%!
So what was the outcome? They have asked us to leave if we won't reduce the price, even though we said we would if they make that minor change to their commission!
And they only phoned again yesterday asking when we would be leaving because 'their Head Office is giving them stick for not reducing the price of our (and other) properties!"
Steer well clear, they are selling for themselves, not for their clients.
Was this review helpful? Yes
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by 'jamesp' 17/5/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I recently sold through haart in Burnham and found them to be nothing less than EXCELLENT. I am dismayed at some of the comments on here about haart as their staff seemed to be well educated and trained and were professional at all times!
Was this review helpful? Yes
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by 'Steamerpoint' 5/3/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Haart are a joke. I had to type Prospective Customer because I am unable to select Employee. I worked as a manager for Haart for a few months before quitting as soon as my pay arrived in my bank account.
They rip customers off with their fees charging fees on a sliding scale. What they do is over value a property to win the business. Lets say they tell the owner the house is worth
Was this review helpful? Yes
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by 'Barbara' 7/2/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Hadleigh branch in Essex and especially some upstart manager called Steve Kelly....truly awful agent.....overly pushy and very un-professional attitude when valuing my home... I don't usually bother giving feedback but I felt I had to warn people off this agency.
Was this review helpful? Yes
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by 'timothy' 21/12/2007
- Branch:
- 193 Wokingham Road Earley
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
awful
Was this review helpful? Yes
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by 'roseandchan' 4/11/2007
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used Haart's Thetford branch. Sold throught them but they never knew what was going on. In the end we delt with buyer on the phone. Their conveyancing goes to some big office up north, who also never know whats going on! Sale did go through but no thanks to this agent. Manageress has bad attitude!!
Was this review helpful? Yes
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by 'Ahsan' 11/10/2007
- Branch:
- 193 Wokingham Road Earley
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Booked an appointment with Haart to view a property, went to their office at given time. The guy who was supposed to take me to the property was not there. After a long wait another guy told me that he will let him know that I visited... in other way, buzz off.
Was this review helpful? Yes
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by 'AW' 23/8/2007
- Branch:
- 193 Wokingham Road Earley
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Helpful face to face. Leave "sold" properties on their website (and hence rightmove) when they are long gone.
Was this review helpful? Yes
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by 'jethro' 9/8/2007
- Branch:
- 9 Watergate
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The team pulled out all the stops when there was a problem with my purchase and sale. I was in a long chain and there were many complications including a person that had a sharia mortgage. The team at Haarts Arnold Nottingham were very efficient and informative.
Was this review helpful? Yes
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by 'Jo' 24/3/2007
- Branch:
- 193 Wokingham Road Earley
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Jo' rated Haart but did not write a review. -
by 'Netti' 5/10/2006
- Branch:
- 347 Northolt Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been very disappointed with FJ Lord (Haart company for London). I used them for renting a "fully-furnished" one-bed flat. I visited the flat while it was being "refurbished" or so I was told it would be. A month later when I moved into the flat (I signed the contract before checking the flat as I was moving back from abroad and had nowhere else to go to), the only thing that had been done had been painting of the whole apartment (it smelled very strongly for over a month), the carpets had not been changed (there were massive stains, from the boiler blowing up, I subsequently learnt)... (read more)
Was this review helpful? Yes
 but asked him to please be realistic and list for what he thought it might go for as we didn't want to have to reduce.
Three weeks on, and having had no viewings (and no communications) for over a week, we have been advised to reduce the price. The stroppy little madam I spoke to says this happens 'all the time' as no-one knows what places will go for. She couldn't then explain to me why I'm paying TWO PER CENT for their 'expertise'...
No board up, or offered. No feedback when we were told it'd be within 24 hours. Three viewers didn't turn up, but I only found out because I phoned late the next day - no-one bothered to tell me. No sale. No viewings. Inflated price to get us to sign.
I am counting the days till we can get shot of these jokers. /&display=popup&link=http://www.allagents.co.uk/review/2262/&redirect_uri=http://www.allagents.co.uk/review/2262/ "Share on your Facebook Wall"){kind=logo}
 moving in a few weeks later.
Afterwards, it turns out that the property that I bought was also on Haart's books, but had never been marketed to me by them. Their fault, not mine.
When looking for the second house a few weeks later, I met again with negotiator who had shown me the first house. He was fine, but ended the viewings by asking why I hadn't bought the first house from them.
"Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/1195/&redirect_uri=http://www.allagents.co.uk/review/1195/ "Share on your Facebook Wall"){kind=logo}
. We had heard on the grapevine that where we were was not their backyard, but they assured us this would not make a difference.
At the start they seemed a little incompetent - spelling mistakes and completely incorrect errors on our sales literature and a couple of meetings where they did not turn up.
They were also reluctant to suggest an asking price for our property and placed the emphasis on me to suggest one. In the end they took what I guessed at price and the property went on the market.
It appeared online promptly but took a while longer to appear in the papers and their window.
Viewings were generally professional at the start - feedback was given within a day or so, but we had to chase sometimes. It also became apparent quite quickly that their policy was to get as many people through the door as possible - we therefore had people no interested who view for reasons that were obvious (i.e. no garage - the literature said this, so why did Haart push them to view?).
An offer was made, for below the asking price, which we negotiated via Haart to a figure we accepted. One of the reasons we accepted was that we were told the buyer was a cash buyer and in a position to move. This was confirmed in a letter from the Branch Manager. Imagine our surprise a week or so later when we were told that actually they had a property to sell first!
Nevertheless we pressed on, found a property and placed an offer ourselves, warning the vendor that it could be a while before we were ready to move due to our buyer.
A week or so after the offer, we were informed by the vendors estate agents (not Haart), that their client had been contacted by Haart direct, warning them that our sale was not likely to go through because of the position of the person offering on ours, and proposing that they rejected our offer and placed their property on the market with Haart. Needless to say, they rejected, but it left us in a sticky situation. In addition, the Haart Manager would not confirm (nor deny) that he had had this conversation.
Communication went quiet from Haart for a bit after this and in order to expedite a sale we placed our property on the market with a second Agent, which generated a bit more interest. In the meantime, the Haart Manager at the branch was replaced and we were pressured into contemplating reducing our price due to the market pressures. In several instances I was (indirectly) blamed for our property not being sold as the asking price had been my idea - despite the fact Haart would not suggest one.
We held firm as we are in no hurry to move and supposedly still had a tentative offer. However, Haart seemed to have no detailed knowledge of this offer towards the end of our agreement and we reached an empase.
The final straw was a viewing that occurred without us confirming with Haart that it was ok - the first we found was when they rung attempting to give feedback. When we queried why there was a viewing they ummm'd and erred and blamed it on a clerical error.
We have now taken our property of the market completely and will wait a year or so to see how the housing market pans out. However, when we attempt to sell again Haart won't be top of our list.
In conclusion, I would say Haart are run of the mill for estate agents in my experience - they want to sell your house, but want the sale quickly, rather than perhaps the word of mouth that can generate repeat business. In a sector where there can be little to separate one company from another, Haart has done enough (or not) with us to be viewed in a worse light that others we have dealt with./&display=popup&link=http://www.allagents.co.uk/review/1136/&redirect_uri=http://www.allagents.co.uk/review/1136/ "Share on your Facebook Wall"){kind=logo}
 but they won\'t reduce their fixed fee accordingly. They want it to stay based on the ORIGINAL asking price!
All we want to do is move to 1.25% variable fee rather than 1.25% fixed, but they claim their Head Office won\'t let them do that. Instead, they claim that Head Office have INCREASED fees to 1.6%!
So what was the outcome? They have asked us to leave if we won\'t reduce the price, even though we said we would if they make that minor change to their commission!
And they only phoned again yesterday asking when we would be leaving because \'their Head Office is giving them stick for not reducing the price of our (and other) properties!\ "Share on your Facebook Wall"){kind=logo}
. I used them for renting a "Share on your Facebook Wall"){kind=logo}
