Haart

Customer Reviews  (Page 1 of 5)

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1. 

   A 4-star review by 'Alban' 29/1/2012

   Branch:

   76 High Street

   Services:

   Sales (as a Vendor)

   Staff Member

   Joshua Greenwood

   Staff Member

   Slough Slough

   Experience:

   Would you use the agent again? Yes

   We bought and sold our house through the Slough office of Haart estate agents. On the sales side they arranged a series of viewings that resulted in a sale within a couple of months where a previous agent hadn't been able to find a credible offer. They never came round to show the house, which was a shame, and that's why they don't get an excellent rating. But they got the job done. They could have pushed harder for a better price for us, but they represented our position fairly when we bargained.
   On the buying side they found us a great house in an area without much on the market, said that our offer was the preferred one and did see that through to sale. The Haart team (Marisa) helped us through each stage and did keep us up to date with what was going on.
   Someone always picked up the phone promptly when we called and we always got a useful result, even if it took a call back later. Josh works very hard and is very persuasive. He's a great guy to have on your side, just be aware he's going to be turning that persuasion on you as well!

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2. 

   A 1-star review by 'RIPPED OF BY HAART' 25/1/2012

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Re: Haart Estate agency
   When the manager of the Haarts Dereham branch Tamara visited my property, before putting it on the market I specifically asked what the charges are going to be. We discussed mostly her fee & %. I was lead to believe that there is no fee if you let the contract run for the first 16 weeks other than the agreed commision after the sale of the property.
   
   Just over 16 weeks later they had failed to get any offers and did a really poor job of advertising. I had to write the description of the property as they somehow couldn't get it right even after 4 attempts. Me... (read more)
   

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3. 

   A 4-star review by 'Nic King' 7/1/2012

   Branch:

   76 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Quick at responding and keeping all parties informed.
   Helpful with the process in a whole.
   Viewings arranged quickly and the deal was secured with in one day which was excellant.
   Was always able to get hold of someone at Haart and was happy with being able to get hold of them outside of normal working hours.

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4. 

   A 4-star review by 'Nina' 3/1/2012

   Branch:

   76 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I recently sold my house using the slough branch of Haart. Joshua was very personable and professional our house details made attractive and online within a few days. Josh and the team arranged a series of block viewings which resulted in a sale. The end of the sale process became a little problematic, but due to Joshua's perseverence communication and frequent updates we felt supported and confident that the sale would complete.

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5. 

   A 1-star review by 'Ionicj' 15/12/2011

   Branch:

   219 High Street North East Ham

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   If anyone uses haarts or spicer mccoll just remember that if you remove your property from sale, they will charge you £150 + vat. I was with them for nearly 6 months and in that time they only sent round 4 people, 1 made an offer which I excepted, then I was told he couldn't get a mortgage. Then they kept telling to drop the price to extent I would not be able to buy another property. I decided I couldn't sale my property through them and for the pleasure of using them, the black listed my name. Wonderful company. I will NEVER EVER USE OR RECOMMEND THAT GROUP OF ESTATE AGENCY AGAIN.

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6. 

   A 5-star review by 'Z Neagle' 12/12/2011

   Branch:

   76 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Joshua Greenwood from Haart's of Slough was an excellent representative of the firm. His realistic and wise judgement proved to be true time and time again. He was very fair to us and didn't mess us around. His team were also very supportive and Josh was good at keeping other members of the team informed of what was going on. I found Haart's to be a very organised and professional organisation and we would definitely use them again and recommend them to others. We would like to thank Josh very much for all that he's done, and also his team members, Nick, Alex and Marita. THANK YOU!

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7. 

   A 5-star review by 'Martin' 28/11/2011

   Branch:

   17 Clapham Common Southside Clapham

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I've used Jackie Gregg at Haart Clapham to rent my property for the last 10 years. She's great - personable, reliable, with integrity. I highly recommend them.

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8. 

   A 1-star review by 'walden' 7/11/2011

   Branch:

   55 Westow Hill Upper Norwood

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Seems to be run by a bunch of complete incompetents who are incapable of even scheduling a viewing. No one knows what anyone else is doing and I spoke to the same idiot 6 or 7 times, each time having to reintroduce myself. Avoid these clowns if you are remotely serious about finding a property with any efficiency.

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9. 3
   people found
   this helpful.
   

   A 1-star review by 'Dispondent...' 7/11/2011

   Branch:

   775 Fishponds Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Rented a property and paid 6 weeks' rent for the deposit - £969. Upon vacating the property we were told everything was in order except the carpets which were quite dirty. Explained this had been the case when renting the property as evidenced by the ingoing inventory report which cited "need propfessional clean" next to the carpet description. Also provided 6 emails which had been sent to the branch manager at the time specifically regarding the carpets. The branch manager and two agents at the office all left the company at the same time... This meant nobody knew about the issue... (read more)
   

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10. 

    A 1-star review by 'Rob' 1/11/2011

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? No

    Haart informed me when putting the property on the market that there would be a 150 pound fee plus VAT if we were to take the property off the market within the first 16 weeks that their sole selling rights agreement. We double checked this with the agent before signing the contract.

    Just over 16 weeks later they had failed to get any offers at all and we decided to come off the market. Haart have proceeded to charge me the 180 pounds stating they will take legal action against me if I do not, and that I must pay them before any investigation by the Property Ombudsman could be completed.

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1. 

   A 5-star review by 'Andy' 26/10/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I was extremely pleased with HAART lettings Sutton. I was having problems with my previous lettings agent who are second to useless. I was looking on the internet and had noticed that HAART were letting out property's fairly quickly. I phoned them up and spoke with Chris, he came around that very day and offered me a good rate and seemed polite and professional. I explained that I had paid a year upfront before with another agent and had got a really bad service.
   He told me that they would collect there fees as a percent month by month, which I thought was a much better idea. The team all... (read more)
   

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2. 

   A 1-star review by 'Mr Angry' 17/10/2011

   Branch:

   117 High Street

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   OUTRAGEOUS! - £99 Sellers pack rip off..

   I've noticed that many of the agents are doing this now, selling a service which should be included in the sales fee, it's outrageous, they are selling stuff to the vendors twice. The new SpicerHaart sellers pack cost £99 and incl;udes flolor plan, EPC and photos,m photos can you beleive it.Floor plans and photos should be included in 0.5% fee that they charge upon completion.
   What a scandal, you don't have to pay this, just say no, get the EPC cheap on the net and let the agents take the photos as they should.... What an utter rip off...

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3. 

   A 1-star review by 'Angemm' 11/10/2011

   Branch:

   293 Fleet Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   1)The lied to us that the property had gas whereas it turned out be that it had only electric heaters.

   2)Very poor service in answering queries.

   3)They didn't make sure the flat was in good condition & clean before moving in which was promised initially.

   4)They send us only a contract signed by us & not the landlord.

   Generally very bad service , careless.

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4. 

   A 1-star review by 'A landlord who networks' 6/10/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   1. Agent agreeded a new moving in date without telling us and we lost a month rent.

   2,. Premium listing had one sentence in description, 3 photos one so blurry you couldn,t see the edges of the sink in the kitchen

   3 Failed to answer calls or emails

   4. Didn't tell cleaning company it was 3 storey

   5. Wouldn't fix wall damage

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5. 

   A 1-star review by 'Woo' 4/10/2011

   Branch:

   15 Commercial Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   When attempting to sell a property with Haart I asked what the fees were and the agent forgot to the mention the marketing fee!
   The property was over valued and after the 16 week period we removed from the market only to recieve an invoice marked paid for the £180 marketing fee! They had kept my credit card details taken over the phone for an energy survey!

   I questioned this with the nice lady from their customer services dept who said that she at least expected their customers to read the first page of the contract. The trouble is it is written to imply that that this would be charged if the agreement is terminated early, or at least that's how both myself and my wife read it. In fact it applys if the agreement is EVER terminated.

   I have bought and sold many properties and would NEVER use Haart again and plan to take CC action against them. Interestingly I have in writing from Haart that they only charge this fee if they fail to sell the property. In effect a fine against the vendor for Haart's failings and something I'm sure the judge would like to see.

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6. 

   A 1-star review by 'Dan' 28/9/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   We used Haart to try and sell our property. We were bitterly disappointed with the level of service provided. What frustrated us the most were:

   1) We had no offers in 16+ weeks of viewings
   2) We did majority of the viewings especially on a Friday night
   3) The majority of people turned up had no idea about the property, had no details
   4) Non arranged viewings turned up
   5) They have now requested after ending the 16 week contract that we pay them £150 + VAT for services

   I completely reject point 5. I do not know how that can expect to charge me for such a poor service. I will go forward and recommend that Haart are never used by anyone.

   It was never explained to us at the signing of the contract, I feel like this is a hidden fee in which they attempting to force us to pay.

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7. 

   A 1-star review by 'CS' 14/9/2011

   Branch:

   31 Bridge Road Wembley Park

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Why do Haart Estate Agents OVER VALUE Properties ? I will tell you why, the negotiators get paid commission on every instruction they take on. I had a valuation done recently in Wembley and where all agents quoted a price of around £350k, Haart quoted £400k.

   What Planet are they on ?

   The whole Spicer Haart group should be ashamed of themselves as they encourage their staff to over value on the basis of slowly chipping away at vendors.

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8. 

   A 1-star review by 'Sue' 10/9/2011

   Branch:

   143-145 Hoe Street Walthamstow

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? No

   I bought a property with them and I have found them terrible. They are bullies and in my opinion, nobody should use their services. I bought a property through a developer and there are few mistakes in the house but they are not taking any responsibilities. If you want to buy a house in the area and the person is a developer, think twice!!!!!

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9. 

   A 5-star review by 'Steven F' 8/9/2011

   Branch:

   76 High Street

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   Joshua was friendly and efficient in arranging putting the house on the market and came across as far more genuine than the other agents I had around the value the property.

   Nick did a great job in selling my property in, what seemed like, no time at all!

   Alex was great at picking up what was happening when I phoned and Josh/Nick were out of the office.

   Estate agents generally get a bad rap but considering the number of different parties involved they spend most of their time trying to chase others into moving the process along Haart did well. Only a few times did I need to phone to get an update. Most of the time I was kept well informed by the team.

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10. 

    A 1-star review by 'russellScho' 7/9/2011

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Haartless/gutless - By far the most incompetent bunch of twits I have ever dealt with.
    On initial meeting we were told Haarts fees are so high because they get results within 6 weeks.

    Where do I start.
    We told them only to send people around that had either sold or were cash buyers.
    Viewing 1 - No show
    Viewing 2 - No show
    Viewing 3 - No show.

    When I asked why the level of vetting was so poor I was told that they did not see a problem with 3 viewings in 2 months, with 3 no shows.

    Miraculously, after complaining about the above we got 2 very quick viewings.
    Viewing 4 - They... (read more)
    

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1. 

   A 1-star review by 'haartless' 31/8/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Judging by other reviews it seems that we have got off quite lightly, having only lost time and been inconvenienced, but that is before we have even signed any agreement!

   Haarts sent us a postcard inviting us to consider selling our property through them. I checked out their website and through that applied for a free valation. Later that morning we received a telephone call and an appointment time for the valuation visit was agreed and settled for the following week A couple of hours later, I received a call from Haarts (don't know wether local branch or head office) and the chap said... (read more)
   

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2. 

   A 1-star review by 'billy' 31/8/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   We thought that we would give Haarts a try . What a mistake that was. We were bullied and pressured into things that we didn't want to do. Then there is the hidden fee if they sell or not £180.00 These so called estate agents are nothing but a waste of time.
   I am telling as many people as i can not to use them.
   Also if somebody that they have introduced goes on to buy your property even in 10 years they want there fee.
   Please please read the small print.

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3. 

   A 1-star review by 'nosale2010' 29/8/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   AVOID AT ALL COSTS!!!!!!!!!!!

   Haart Peterborough contacted me saying they could sell my property as our current agents had not had one viewing in weekS. They managed to get me one viewing and a very low offer which was not feasible for us so we had to decline it. After that it seemed they lost interest and we had no more viewings, we then told them we wished to end the contract under the multi-agency agreement. They informed us that we were tied in for 16 weeks even though it was multi agency we had no choice. They were the only agents who seemed to have this clause in their contract as we had used a few others to try to sell.

   At the expiration of the contract they sent us a letter and an invoice for £180!!!!!!!!!!!!!!!!!!!!!!!!!!
   I rang to say I could not pay it as I was now unemployed and my husband had a very low wage and we had a small baby, they told me I could pay in instalments and if I did not it would go to Legal. Not sure what to do now as I am totally distressed by these people!

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4. 

   A 1-star review by 'Dave' 25/8/2011

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Despite several requests, they still have our complete information on their systems 7 years after we made an enquiry about a house they were selling. In obvious violation of Data Protection law.

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5. 

   A 1-star review by 'andgry ealing' 19/8/2011

   Branch:

   42 The Broadway

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   They are sharks, ruthless, vicious, unscrupulous, cheats, and very greedy. we are landlords and have been entred into a years contract under false information. they should be closed down.

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6. 

   A 1-star review by 'BobD' 17/8/2011

   Branch:

   141/143 George Lane South Woodford

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   Hopeless! They approached me trying to get me to leave a more reliable agent. Their fees are very high and BEWARE the small print. They charge you £180 whether they sell the property or not. They managed to get just one viewing in 4 months. My other agent managed 6 viewings.
   Their standard of english in their adverts is terrible.
   Overall a thouroughly useless and reprehensible agent that borders on dishonest.
   As you will read many other people have formed that same view.

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7. 

   A 1-star review by 'Boothyjules' 16/8/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   If only I had found this website before we were conned into signing their contract. Avoid Haart Colchester at all costs, they are con artists and give estate agents a bad name. We agreed to them being the sole agent for our property and knocked down the commission rate to 1.5% totalling £3150.....so we thought. However what they didn't tell us was they were acting as sole selling agent which tied us in to 6 months after we cancelled the contract during the initial period. Also on the contract they did not alter the fee to show 1.5%. Ut wrote £3150 plus VAT which meant if we sold for less than £210000 we would still be paying the same commission thus not making it the agreed 1.5%. they never returned our phone calls and depending on who you spoke to you would get a different reply which went against their other staff.
   All I can say is do not trust these people and remember your statutory rights.

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8. 1
   person found
   this helpful.
   

   A 1-star review by 'Thoroughly Disappointed' 7/8/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Please note: to the best of my ability I will try to make this review fair and impersonal. However, it is bad experience that prompted it.
   
   When we decided to take on Haart (Sutton branch) as lettings managers for our property, it was solely because we bought the property from Haart and the agent assured us that the excellent customer service we received from him (Haart Wimbledon sales), would be continued by his colleagues. Although we had better offers in terms of rate, recommendations are always better and we decided to go with Haart.
   
   Management of rental income.
   
   At the start of... (read more)
   

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9. 

   A 1-star review by 'notahappybunny' 30/7/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Told me that they have a right to come into my home with 24 hours notice if I liked it or not, since found out that this is unlawful. They also have unfair terms in their contracts that the office of fair trading say are unenforceable. In all if we complied with all the conditions they want for check out it would cost us about £800 and considering the deposit is £975 I really can't win, they have also advised that they will charge me £50 per hour + vat if they have to over see any dilapidations. The staff appear to be uneducated about anything to do with tennents rights instead assuming that they have none and this is evident in both their attitude and their contacts that contain unfair terms . Beware of agreeing to a £175 check out fee when signing with them. If Signing with this agency request a copy of the tennecy agreement in advance so you can review the terms and get any unfair thus unenforceable ones removed as this will save you having to endure their scaremongering when you vacate the property.

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10. 

    A 1-star review by 'Hollie' 27/7/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? No

    I was interested in viewing a flat, so arranged with Kelly to go there. She lazily got out her car and walked over to the door, gave the key a wiggle and stated it didnt work but I should feel free to look in the windows. The first phone call I had with her she said there were two flats in the building, one for £600 and one for £625. I asked to view the cheaper of the two and she also mentioned it had a bigger bedroom. When we finally got shown there no no mention of the cheaper flat being available and she also lied and said the more expensive one had a bigger bedroom. I was dubious... (read more)
    

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