Haart
based on 147 ratings. This website contains 144 user reviews of Haart.
Agent Information
Haart
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.
Offices / Branches
- Bristol - 204 North Street Bedminster, Gloucestershire
- Bristol - 40 High Street Shirehampton, Avonmouth,
- Bristol - 17 The Boulevard, Weston-Super-Mare,
- Bristol - 775 Fishponds Road, South Gloucestershire
- Bristol - 755 Fishponds Road Fishponds, South Gloucestershire
- Bristol - 17 Boulevard, Weston-Super-Mare,
- Bromley - 127 High Street Beckenham, Greater London
- Cambridge - 1a Fore Hill, Ely,
- Cambridge - 19 The Broadway Mill Road, Cambridgeshire
- Canterbury - 45 High Street, Kent,
- Chelmsford - 4 Westgate The High, Harlow,
- Chelmsford - 15 Thorley Centre Thorley Park, Berden,
- Colchester - 18 - 20 Head Street, Essex
- Colchester - 18-20 Head Street, Essex
- Croydon - 121 South End, Ab Kettleby,
- Croydon - 12 Croydon Road, Caterham,
- Croydon - 76 Brigstock Road, Surrey
- Dartford - 227 The Broadway Bexleyheath, Bexley,
- Dartford - 5 Spital Street, Crayford,
- Derby - 25 St James Street, Derbyshire
- Enfield - 38 The Town, Greater London
- Enfield - 64 High Street, Waltham Cross,
- Exeter - 29 Paris Street, Devon
- Guildford - 6 Epsom Road, Surrey
- Guildford - Grove House Headley Road Grayshott, Hindhead,
- Guildford - The Clockhouse Clockhouse Road, Farnborough,
- Guildford - 293 Fleet Road, Fleet,
- Guildford - 39 High Street, Petersfield,
- Guildford - 224-226 High Street, Surrey
- Guildford - 204 London Road Burpham, Surrey
- Guildford - 28 Commercial Way, Woking,
- Harrow - 213 Streatfield Road Kenton, Greater London
- Harrow - 65c Green Lane Northwood, Hillingdon,
- Harrow - 347 Northolt Road, Greater London
- Harrow - 2/6 High Street Ruislip, Hillingdon,
- Harrow - 31 Bridge Road Wembley Park, Brent,
- Harrow - 44 Watling Avenue Burnt Oak, Barnet,
- Hemel Hempstead - 21 Queensway, Hertfordshire
- Hemel Hempstead - 117 High Street, Chesham,
- Hemel Hempstead - 8 Market Street, Aylesbury,
- Ilford - 232 High Road, Loughton,
- Ipswich - 1 Cornhill, Bury St. Edmunds,
- Leicester - 25 Halford Street, Leicestershire
- Leicester - 27 Market Place, Loughborough,
- Lincoln - 37 Silver Street, Lincolnshire
- London - 143-145 Hoe Street Walthamstow, Walthamstow,
- London - 179 Upper Tooting Road Tooting, Wandsworth,
- London - 4 Streatham High Road Streatham, Streatham,
- London - 35-37 Chase Side Southgate, Enfield,
- London - 330 Norwood Road West Norwood, Lambeth,
- London - 28 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 239 High Street North East Ham, Newham,
- London - 74 Walm Lane Willesden Green, Barnet,
- London - 143-5 Hoe Street Walthamstow, Walthamstow,
- London - 103-105 Lordship Lane Dulwich, Southwark,
- London - 256 Wimbledon Park Road Southfields, Wandsworth,
- London - 141/143 George Lane South Woodford, South Woodford,
- London - 40 Coombe Lane Raynes Park, Merton,
- London - 130-134 Rushey Green Catford, Lewisham,
- London - 494 Brixton Road Brixton, Lambeth,
- London - 27 Camberwell Green, Camberwell,
- London - 4950 Church Lane Leytonstone, Waltham Forest,
- London - 154 Balham High Road Balham, Wandsworth,
- London - 255 Lavender Hill Battersea, Wandsworth,
- London - 141143 George Lane South Woodford, South Woodford,
- London - 277279 Chiswick High Road Chiswick, Chiswick,
- London - 40 Coombe Lane, Raynes Park, Rayleigh,
- London - 232 Kennington Park Road, Greater London
- London - 277 - 279 Chiswick High Road Chiswick, Chiswick,
- London - 17 Clapham Common Southside Clapham, Lambeth,
- London - 3 Aldermans Hill Palmers Green, Enfield,
- London - 49-50 Church Lane Leytonstone, Waltham Forest,
- London - 517 Kingsbury Road Kingsbury, Brent,
- London - 219 High Street North East Ham, Newham,
- London - 344 Garratt Lane Earlsfield, Wandsworth,
- London - 42 The Broadway, Ealing,
- London - 103 - 105 Lordship Lane Dulwich, Southwark,
- London - 55 Westow Hill Upper Norwood, Bromley,
- London - 12 Varley Parade Edgware Road Colindale, Barnet,
- London - 125 Northcote Road Clapham, Wandsworth,
- London - 279 Wimbledon Park Road, London, SW19 6NW, Greater London
- Luton - 10-12 Wellington Street, Bedfordshire
- Luton - 186 Marsh Road, Bedfordshire
- Luton - 644 Hitchen Road Stopsley, Hertfordshire
- Luton - 10 - 12 Wellington Street, Bedfordshire
- Milton Keynes - 897 Silbury Boulevard Lloyds Court, Buckinghamshire
- Milton Keynes - 48-50 High Street, Winslow,
- Milton Keynes - 62 St Loyes Street, Bedford,
- Milton Keynes - 1 Market Square, Buckingham,
- Milton Keynes - 651 Silbury Boulevard Lloyds Court, Buckinghamshire
- Northampton - 120 High Street Wibsey, Rushden,
- Northampton - 6-7 George Row, Northamptonshire
- Northampton - 18 Bridge Street, Northamptonshire
- Norwich - 142 London Road North, Lowestoft,
- Norwich - 12 High Street, Bittering,
- Norwich - 18 Queen Street, Norfolk
- Nottingham - 16 - 18 Upper Parliament Square, Nottinghamshire
- Nottingham - 34a High Street Hucknall, Abbots Langley,
- Nottingham - 9 Watergate, Grantham,
- Nottingham - 1618 Upper Parliament Street, Nottinghamshire
- Peterborough - 32 Cowgate, Cambridgeshire
- Plymouth - 39 Mutley Plain, Devon
- Reading - 193 Wokingham Road Earley, Berkshire
- Reading - Unit 8 Kingsland Centre, Thatcham,
- Reading - 31 Wote Street, Basingstoke,
- Reading - 29 High Street, Bracknell,
- Redhill - 250-256 High Street, Dorking,
- Romford - 153159 South Street, Havering,
- Romford - 153-159 South Street, Greater London
- Romford - 87 Main Road Gidea Park, Havering,
- Romford - 13 North Street, Hornchurch,
- Salisbury - 23/25 London Street, Andover,
- Slough - 73 High Street, Burnham,
- Slough - 41 High Street, Ascot,
- Slough - 76 High Street, Buckinghamshire
- Slough - 30 Queens Street, Maidenhead,
- Slough - 30 Packhorse Road Gerrards Cross, Gerrards Cross,
- Southend on Sea - 42 Southernhay, Basildon,
- Southend on Sea - 190-194 Hamlet Court Road, Southend-On-Sea,
- Southend on Sea - 11a Main Road, Hockley,
- Southend on Sea - 19 Eastwood Road, Rayleigh,
- St. Albans - 23 Stonehills, Welwyn Garden City,
- St. Neots - 37 Market Square, St Neots,
- Sutton - 32 - 34 High Street, Surrey
- Sutton - 32-34 High Street, Surrey
- Swindon - 15 Commercial Road , Gloucestershire
- Swindon - 1 Swindon Road Stratton St Margaret, Gloucestershire
- Taunton - 5152 High Street, Somerset
- Taunton - 51/52 High Street, Somerset
- Thetford - 33 Riverside Walk, Suffolk
- Tonbridge - 184 Main Road Biggin Hill Westerham, Westerham,
- Torquay - 130 Union Street, Devon
- Twickenham - 11 High Street, Shepperton,
- Twickenham - 18 Church Road, Ashford,
- Uvbridge - 270 High Street Uxbridge, Hillingdon,
- Uvbridge - 462 Uxbridge Road Hayes, Hillingdon,
- Uvbridge - 53 The Broadway Greenford, Ealing,
- Uvbridge - 1 Hercies Road, Hillingdon,
- Watford - 6 Furzehill Parade Shenley Road, Borehamwood,
- View All Branches
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Haart has not joined our 'transparent agent' scheme yet.
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Customer Reviews (Page 1 of 5)
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1
person found
this helpful.
by 'Unhappy Landlord' 19/5/2012
- Branch:
- 18 - 20 Head Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The property management in Colchester is terrible. They do not return the calls, nor e-mails. No matter how many times I have to call them or write to them for over 2 months. Things have not been resolved. Their answers are: either he is not in or he is not available. One person passed along the issue to another, then it is never resolved.
They do not contact the contractors on behalf on the tenants or landlord. I do not understand why the whole team in Haart Colchester is so laid back. What do they do all day? Eating the sandwiches at their desk & ignore replying to clients? Their... (read more)
Was this review helpful? Yes
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by 'Tracey' 15/5/2012
- Branch:
- 15 Commercial Road
- Services:
- Sales (as a Vendor)
- Staff Member
- David Sheridan
- Experience:
- Would you use the agent again? Yes
Excellent service from beginning to end! Haart kept us updated on a weekly basis and we always felt that they were working hard to get decent viewings on our property and feedback after viewings was always provided. We also felt that they went that extra mile for us, helping to negotiate on the property that we were buying through another Estate Agent. Our property was on the market for a while and during the time we used several estate agents - when comparing them Haart was in a different league and we never felt that they had lost interest in trying to sell our house. Would definately reccomend.
Was this review helpful? Yes
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by 'Rebecca' 14/5/2012
- Branch:
- 121 South End
- Services:
- Sales (as a Vendor)
- Staff Member
- Maxine Kubik
- Experience:
- Would you use the agent again? Yes
I found all the staff at this branch to be very professional and efficent, with a friendly and positive attitude. Communication has been outstanding and they were able to work round our busy lifestyles. When showing our property to potential buyers they gave them all the details about the house and area they could possibly need and took an active role in selling our property. Our property had been on the market for 5 months but after switching to Haart it was sold within 2 weekends of viewing. They were able to take the stress out of selling our property and I would highly recommend them.
Was this review helpful? Yes
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by 'Mark Essex' 11/5/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I dealt with James at Haart in Maidenhead over the course of 8 months due to the protracted purchase of my new property. As is usual with certain purchases, the course does not always run smooth and there were issues below me in the chain that meant 1 or 2 drop outs. Haart, and James in particular, took ownership of the problems and actively managed and overcame issues as they arose. He stayed on top of the whole process, made regular and numerous calls to all parties to keep the chain of communication going (even whilst on holiday in Tenerife he was still sending e-mail updates)! Overall I can highly recommend the service I received - the fees all agents charge are not inconsequential therefore I believe it is important to at least get the best value for money you can and I have no regrets in choosing Haart in Maidenhead to sell my property and would use them again. I work in a service industry and provide high levels of service to my customers and therefore expect the same and on this occasion I was lucky enough to have received it! Mark
Was this review helpful? Yes
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by 'Robert & Esther Thomas' 9/5/2012
- Branch:
- 121 South End
- Services:
- Sales (Prospective customer)
- Staff Member
- Ricky Bashford
- Experience:
- Would you use the agent again? Yes
all the staff were pro active and responsive to our requirements. Very impressed with the marketing products offered and the level lof service given. We would strongly recommend Haart Croydon to anyone looking to sell there property.
Was this review helpful? Yes
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by 'Katherine' 9/5/2012
- Branch:
- 55 Westow Hill Upper Norwood
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I would just like to say how impressed I am with the haart crystal palace branch, they were able to get me a buyer within 3 viewings and get me a fantastic price. They always return my calls and keep me updated, and work pretty long hours, the manager was so passionate about my property and made sure her team all came to view. I would recommend haart to anyone wanting to sell.
Was this review helpful? Yes
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1
person found
this helpful.
by 'gazman321' 6/5/2012
- Branch:
- 141143 George Lane South Woodford
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was in a rented property managed by Haart for 2 years, at first, when managed by local branches all was great, then Haart moved to the property management centre in Colchester and thats when it all went downhill. problems never fixed or took ages to fix, numerous unreturned phone calls. I gave six weeks notice that I wasn't going to renew tenancy, but I had to ring up everyday for 7 days to get a checkout appointment agreed. 11 days after moving out and probably 20 phone calls I'm still waiting for the return of my deposit, even though Haart say the check out inventory is fine and they can't see any issues. Avoid at all costs, unless you want to be chasing them all the time.
Was this review helpful? Yes
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by 'Patricia' 26/4/2012
- Branch:
- 121 South End
- Services:
- Sales (as a Vendor)
- Staff Member
- Ricky Bashford
- Experience:
- Would you use the agent again? Yes
Although the sale of my house hasn't been completely finalised i wanted to leave a review to say how fantastic the staff at Haart in the South Croydon office have been. They have organised loads of viewings, have answered my numerous phone calls in a courteous manner and kept me updated with feedback from viewings. They were, to my knowledge, one of the few agents who were open on the Easter Bank Holidays, a time when many of us who work would like to view properties. Calls are answered until late in the evening which is also helpful if you are unable to make calls Mon - Fri 9-5. I would have no hesitation in recommending them to anyone wanting to put their property up for sale.
Was this review helpful? Yes
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by 'Stuart Grenville-Price' 25/4/2012
- Branch:
- 16 - 18 Upper Parliament Square
- Services:
- Lettings (as a Landlord)
- Staff Member
- Gagan Korpal
- Staff Member
- Thomas Davies
- Experience:
- Would you use the agent again? No
Having commissioned Haarts to find me a tenant who was not on benefits I was delighted when they told me they had a tenant waiting on their books who was on maternity leave (infer working) I was dismayed to find out that they had placed the tenant and her partner and 2 year old daughter in my property for three days before I could check employment history, fianacial references and guarantor details and three days before I signed the Shorthold tenancy Agreement. It turns out the employment details were never given to me, the proof of occupation was an invoice for a job dropping off scrap... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'AYEWA' 13/4/2012
- Branch:
- 277279 Chiswick High Road Chiswick
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely appalling service both from local agent and subsequently from property management. Verbally agreed the tenancy and at no point did they mention that their fees were nearly £500 for the privilege (most local agents closer to £200 and frankly even this is a rip off for a brief viewing and a generic contract.) I threatened to pull out on grounds they had not been upfront about this and miraculously fees got dropped to £200. Absolutely no justification for the higher price except that they will try it to see if they can get away with it and it appears they usually do.
Now in the... (read more)Was this review helpful? Yes
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by 'Angry of Ealing' 5/4/2012
- Branch:
- 42 The Broadway
- Services:
- Lettings (as a Landlord)
- Staff Member
- Peter Ttouli
- Experience:
- Would you use the agent again? No
I own a flat in a small block for which the owners have formed a Right To Manage company. Haart were appointed by a mortgage company to resell one of the flats that had been repossessed. Without asking permission they banged one of their 'For Sale' signs into the front garden wall. The nails caused the faces of a couple of bricks to come away. Annoying, but very minor. Consequently, we removed the board and tried to contact them to ask them not to fix signs without permission. After 20 minutes of ringing, we couldn't get through so gave up. Sometime later another board appeared, so we removed... (read more)
Was this review helpful? Yes
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4
people found
this helpful.
by 'Luc-001' 22/3/2012
- Branch:
- 5152 High Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the second viewing that we had was the day before our move in date... so moving day all fine and cheery then.. as soon as they get the money... they dont want to know... the property has bad damp, smells and was absolutely filthy!
Now we have been living in the property for a month we have done a little decorating and given the house the tLC which it... (read more)Was this review helpful? Yes
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1
person found
this helpful.
by 'Sagusa' 12/3/2012
- Branch:
- 6 Epsom Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Not very happy about the way I was treated. To the tennant its a "First come first served offering" when in reality, they gather a load of offers and take them together to the landlord. Had they told me that my original offer had been rejected, I would likely have reconsidered my offer!
Was this review helpful? Yes
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3
people found
this helpful.
by 'Bridget' 28/2/2012
- Branch:
- 19 The Broadway Mill Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Myself and my partner had and are still having a terrible experience with Haart. We began the process of renting which then fell through due to the landlord not agreeing terms with Haart.
This was over nearly 4 weeks ago, and they are still to refund us the £500 deposit we payed.
We were assured it would be paid back, but every time we ring (every day) we are given a vague message about it being a problem with the accounts department and are told someone will ring us back. Which has not happened. We have also been into the branch several times but to no avail.
It is very frustrating and also financially we are unable to put down another deposit anywhere else.
I am really upset about out treatment with Haart, would never rent from the again and would urge others not to.Was this review helpful? Yes
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2
people found
this helpful.
by 'HF' 14/2/2012
- Branch:
- 256 Wimbledon Park Road Southfields
- Services:
- Sales (as a Buyer)
- Staff Member
- Joshua Greenwood
- Experience:
- Would you use the agent again? Yes
Over the last 18 months we have purchased two properties through Haarts, Southfields.
The service was more than excellent.we had Alex running around like mad and not once did he complain or moan.He was always willing to help with a smile.
The whole procedure from start to completion went very smoothly.
We was enrolled on 4 estate agents lists and not one of them got back to me suggesting veiwings ,only Haarts did.
We will definately be using Haarts services again.
Once again many thanks to both Alex and also to Steve ,whose proffesional advise over the last 18 months was much valued and appreciated.Was this review helpful? Yes
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14
people found
this helpful.
by 'Steve Lemon' 7/2/2012
- Branch:
- 121 South End
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
What a rubbish agent! If it was possible to give them 0 out of 5, I would! They came up with the idea of doing an 'Ebay' style auction for my house, but pitched the starting bid price £30k under the asking price. This may have worked, except this took the starting price into the 1% stamp duty bracket, whereas the actual asking price was in the 3% bracket. Obviously, nobody wanted to bid into the 3% bracket, so lots of time was wasted by haart showing people round who couldn't even afford the house! Had to argue to get the names of these viewers too, as our insurance company advised no... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'S METCALFE' 6/2/2012
- Branch:
- 130 Union Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This letting agent is underhanded and incompetent.I strictley informed them upon me signing the contract the deposit and the 6 months rent the tenants where paying up front had to be paid into my account,this they agreed,on the day i went into sign the contract i was informed they where ready to send the money into my account but they would need me to sign the contract first,i was unsure about this but i had no reason to think they would pull such a fast one,so i signed,as soon as i had finished low and behold ashley the manager came upto me and said im sorry we wont be able to send the money... (read more)
Was this review helpful? Yes
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by 'Alban' 29/1/2012
- Branch:
- 76 High Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Joshua Greenwood
- Staff Member
- Slough Slough
- Experience:
- Would you use the agent again? Yes
We bought and sold our house through the Slough office of Haart estate agents. On the sales side they arranged a series of viewings that resulted in a sale within a couple of months where a previous agent hadn't been able to find a credible offer. They never came round to show the house, which was a shame, and that's why they don't get an excellent rating. But they got the job done. They could have pushed harder for a better price for us, but they represented our position fairly when we bargained.
On the buying side they found us a great house in an area without much on the market, said that our offer was the preferred one and did see that through to sale. The Haart team (Marisa) helped us through each stage and did keep us up to date with what was going on.
Someone always picked up the phone promptly when we called and we always got a useful result, even if it took a call back later. Josh works very hard and is very persuasive. He's a great guy to have on your side, just be aware he's going to be turning that persuasion on you as well!Was this review helpful? Yes
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3
people found
this helpful.
by 'RIPPED OF BY HAART' 25/1/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Re: Haart Estate agency
When the manager of the Haarts Dereham branch Tamara visited my property, before putting it on the market I specifically asked what the charges are going to be. We discussed mostly her fee & %. I was lead to believe that there is no fee if you let the contract run for the first 16 weeks other than the agreed commision after the sale of the property.
Just over 16 weeks later they had failed to get any offers and did a really poor job of advertising. I had to write the description of the property as they somehow couldn't get it right even after 4 attempts. Me... (read more)Was this review helpful? Yes
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1
person found
this helpful.
by 'DISAPPOINTED' 19/1/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
This company were very unprofessional and rude. They valued the property at £100,000, it eventually sold for £72,000. Having had an empty property to sell for 16 weeks with no offers I instructed another estate agent who sold the property within 4 weeks.
BEWARE. IF HAART DO NOT SELL YOUR PROPERTY THEY WILL STILL CHARGE YOU A FEE OF £180. They are now threatening to take me to court for this amount.Was this review helpful? Yes
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by 'Nic King' 7/1/2012
- Branch:
- 76 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Quick at responding and keeping all parties informed.
Helpful with the process in a whole.
Viewings arranged quickly and the deal was secured with in one day which was excellant.
Was always able to get hold of someone at Haart and was happy with being able to get hold of them outside of normal working hours.Was this review helpful? Yes
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2
people found
this helpful.
by 'Nina' 3/1/2012
- Branch:
- 76 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I recently sold my house using the slough branch of Haart. Joshua was very personable and professional our house details made attractive and online within a few days. Josh and the team arranged a series of block viewings which resulted in a sale. The end of the sale process became a little problematic, but due to Joshua's perseverence communication and frequent updates we felt supported and confident that the sale would complete.
Was this review helpful? Yes
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3
people found
this helpful.
by 'Ionicj' 15/12/2011
- Branch:
- 219 High Street North East Ham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
If anyone uses haarts or spicer mccoll just remember that if you remove your property from sale, they will charge you £150 + vat. I was with them for nearly 6 months and in that time they only sent round 4 people, 1 made an offer which I excepted, then I was told he couldn't get a mortgage. Then they kept telling to drop the price to extent I would not be able to buy another property. I decided I couldn't sale my property through them and for the pleasure of using them, the black listed my name. Wonderful company. I will NEVER EVER USE OR RECOMMEND THAT GROUP OF ESTATE AGENCY AGAIN.
Was this review helpful? Yes
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by 'Z Neagle' 12/12/2011
- Branch:
- 76 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Joshua Greenwood from Haart's of Slough was an excellent representative of the firm. His realistic and wise judgement proved to be true time and time again. He was very fair to us and didn't mess us around. His team were also very supportive and Josh was good at keeping other members of the team informed of what was going on. I found Haart's to be a very organised and professional organisation and we would definitely use them again and recommend them to others. We would like to thank Josh very much for all that he's done, and also his team members, Nick, Alex and Marita. THANK YOU!
Was this review helpful? Yes
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by 'Martin' 28/11/2011
- Branch:
- 17 Clapham Common Southside Clapham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've used Jackie Gregg at Haart Clapham to rent my property for the last 10 years. She's great - personable, reliable, with integrity. I highly recommend them.
Was this review helpful? Yes
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3
people found
this helpful.
by 'walden' 7/11/2011
- Branch:
- 55 Westow Hill Upper Norwood
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Seems to be run by a bunch of complete incompetents who are incapable of even scheduling a viewing. No one knows what anyone else is doing and I spoke to the same idiot 6 or 7 times, each time having to reintroduce myself. Avoid these clowns if you are remotely serious about finding a property with any efficiency.
Was this review helpful? Yes
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5
people found
this helpful.
by 'Dispondent...' 7/11/2011
- Branch:
- 775 Fishponds Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Rented a property and paid 6 weeks' rent for the deposit - £969. Upon vacating the property we were told everything was in order except the carpets which were quite dirty. Explained this had been the case when renting the property as evidenced by the ingoing inventory report which cited "need propfessional clean" next to the carpet description. Also provided 6 emails which had been sent to the branch manager at the time specifically regarding the carpets. The branch manager and two agents at the office all left the company at the same time... This meant nobody knew about the issue... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Rob' 1/11/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Haart informed me when putting the property on the market that there would be a 150 pound fee plus VAT if we were to take the property off the market within the first 16 weeks that their sole selling rights agreement. We double checked this with the agent before signing the contract.
Just over 16 weeks later they had failed to get any offers at all and we decided to come off the market. Haart have proceeded to charge me the 180 pounds stating they will take legal action against me if I do not, and that I must pay them before any investigation by the Property Ombudsman could be completed.
Was this review helpful? Yes
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by 'Andy' 26/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was extremely pleased with HAART lettings Sutton. I was having problems with my previous lettings agent who are second to useless. I was looking on the internet and had noticed that HAART were letting out property's fairly quickly. I phoned them up and spoke with Chris, he came around that very day and offered me a good rate and seemed polite and professional. I explained that I had paid a year upfront before with another agent and had got a really bad service.
He told me that they would collect there fees as a percent month by month, which I thought was a much better idea. The team all... (read more)Was this review helpful? Yes
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by 'Mr Angry' 17/10/2011
- Branch:
- 117 High Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
OUTRAGEOUS! - £99 Sellers pack rip off..
I've noticed that many of the agents are doing this now, selling a service which should be included in the sales fee, it's outrageous, they are selling stuff to the vendors twice. The new SpicerHaart sellers pack cost £99 and incl;udes flolor plan, EPC and photos,m photos can you beleive it.Floor plans and photos should be included in 0.5% fee that they charge upon completion.
What a scandal, you don't have to pay this, just say no, get the EPC cheap on the net and let the agents take the photos as they should.... What an utter rip off...Was this review helpful? Yes
! Overall I can highly recommend the service I received - the fees all agents charge are not inconsequential therefore I believe it is important to at least get the best value for money you can and I have no regrets in choosing Haart in Maidenhead to sell my property and would use them again. I work in a service industry and provide high levels of service to my customers and therefore expect the same and on this occasion I was lucky enough to have received it! Mark/&display=popup&link=http://www.allagents.co.uk/review/24572/&redirect_uri=http://www.allagents.co.uk/review/24572/ "Share on your Facebook Wall"){kind=logo}
 I was dismayed to find out that they had placed the tenant and her partner and 2 year old daughter in my property for three days before I could check employment history, fianacial references and guarantor details and three days before I signed the Shorthold tenancy Agreement. It turns out the employment details were never given to me, the proof of occupation was an invoice for a job dropping off scrap metal (with no names on it) and the contact detalis of the guarantor are still not supplied - I've not been paid rent for two months and Haarats keep palming me off with your info is at head office - does it take a week to get a file out? Having met the manager last week this is the third time I've had to call to chase them up on their progress. It seems to me they are intersted in getting the £540 off a landlord but not intersted in doing anything for that money. I may as well stuck an advert on the window of my house to find a tenant. Although the staff are pleasant and polite enough I'm now having to go to head office and trading standards as I'm not sure Haarts in Nottingham are competent enough to deal with the seriousness of this complaint. I hope to be able to change this review in the future depending on the outcome but at present I habve no choice but to warn people off from using this agency when there's plenty of choice in Nottingham. PS when the sales team at this branch dealt with the sale of my partner's house 2-3 years ago, they lost the keys and wouldn't pay for the locks to be changed, it took a call to head office to get £100 towards this cost!/&display=popup&link=http://www.allagents.co.uk/review/23634/&redirect_uri=http://www.allagents.co.uk/review/23634/ "Share on your Facebook Wall"){kind=logo}
 I threatened to pull out on grounds they had not been upfront about this and miraculously fees got dropped to £200. Absolutely no justification for the higher price except that they will try it to see if they can get away with it and it appears they usually do.
Now in the flat, numerous problems with the property management dept. They don;t return calls, they call back from a number you can't call back to but don;t leave a message, they don;t listen to the problem you have or deal with it properly. We have had a leaking toilet with a loose base and a broken seat for 4 weeks now, their contractor has been 3 times but failed to do the job properly each time yet they keep sending the same one back. They have now screwed up the flush so I will be going home to a floating turd tonight. Nice. They also used our bathtowels to mop the floor and left muddy footprints on the carpet.
AVOID AVOID AVOID and if you can't avoid go through everything with a fine tooth comb and get written confirmation of everything, make a note of any conversations you have and argue any rip off fees as they are just trying to screw you for whatever they can./&display=popup&link=http://www.allagents.co.uk/review/22940/&redirect_uri=http://www.allagents.co.uk/review/22940/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Not very happy about the way I was treated. To the tennant its a "First come first served offering" when in reality, they gather a load of offers and take them together to the landlord. Had they told me that my original offer had been rejected, I would likely have reconsidered my offer!/&display=popup&link=http://www.allagents.co.uk/review/20622/&redirect_uri=http://www.allagents.co.uk/review/20622/ "Share on your Facebook Wall"){kind=logo}
 we are given a vague message about it being a problem with the accounts department and are told someone will ring us back. Which has not happened. We have also been into the branch several times but to no avail.
It is very frustrating and also financially we are unable to put down another deposit anywhere else.
I am really upset about out treatment with Haart, would never rent from the again and would urge others not to./&display=popup&link=http://www.allagents.co.uk/review/19769/&redirect_uri=http://www.allagents.co.uk/review/19769/ "Share on your Facebook Wall"){kind=logo}
. The final insult is that now we have decided to market our house for sale through an online agent, we asked haart to provide us with a comprehensive list af all the people who had viewed our property through them. They have not only provided this, but have also included the details of all the people who made an appointment to view, but for some reason didn't show up! Didn't realise their 6 month clause that if we accept an offer from someone who has viewed our house through haart also means we will be liable for their fee if we accept an offer from people who hasn't actually viewed our house through haart! Haart are also now ignoring our emails asking for a corrected list of viewers, so we have no way of knowing if future viewers have already seen our house! Entirely unacceptable and unprofessional! Use this agent at your own risk as they are by far the worst we have ever had the misfortune to encounter!/&display=popup&link=http://www.allagents.co.uk/review/18676/&redirect_uri=http://www.allagents.co.uk/review/18676/ "Share on your Facebook Wall"){kind=logo}
 helped us through each stage and did keep us up to date with what was going on.
Someone always picked up the phone promptly when we called and we always got a useful result, even if it took a call back later. Josh works very hard and is very persuasive. He's a great guy to have on your side, just be aware he's going to be turning that persuasion on you as well!/&display=popup&link=http://www.allagents.co.uk/review/18208/&redirect_uri=http://www.allagents.co.uk/review/18208/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Rented a property and paid 6 weeks' rent for the deposit - £969. Upon vacating the property we were told everything was in order except the carpets which were quite dirty. Explained this had been the case when renting the property as evidenced by the ingoing inventory report which cited "need propfessional clean" next to the carpet description. Also provided 6 emails which had been sent to the branch manager at the time specifically regarding the carpets. The branch manager and two agents at the office all left the company at the same time... This meant nobody knew about the issue but the new branch manager accepted the emails and passed on to the landlord for a decision. After numerous chaser emails and calls, 13 working days later I was finally told the case was being handled by Property Management. The agreement clearly states, as does the tenancy deposit scheme, that any amounts being witheld must be advised within 10 working days of the end of the tenancy, and any other money returned immediately. After 8 calls, 7 emails and 25 working days, that's right, over 5 weeks since leavning the property, we have not received a figure for anything and have now been told the property requires a professional clean for which we will be required to pay 50%. No outgoing report provided, no mention of this in any correspondence, no check out at the property, nothing signed to agree the state of the property, to which tenants moved in the next day. Agreement from the branch manager who inspected the property that it was fine. No specific amount provided for the cleaning, no money returned, no reasons given, no evidence provided. No calls returned (8 calls made). No acknolwedgement of timescale in a legally binding document - 10 working days. Was told we would have a quote in up to 48 hours. Chased three times before one was finally provided eight days later, totalling 40 pounds plus 15 pounds per hour for the cleaner. They actually think it is ok to ignore the agreement and five weeks later, after holidng nearly one thousand pounds, give a quote for forty pounds. We have no control over the state of the property at this time as people moved in the very next day, so celearly it was not in such a bad state or why would haart have allowed people to move in and now, five weeks later, expect for us to pay for someone to clean it with someon else living there and all fo their belongings there. Apart from the fact this will definitely increase the labour required, there was never any mention of this and they had the outgoing report all this time without providing a single bit of evidence to us within the 10 days required. All the while our deposit is sitting there, no undisputed amount returned, nothing. Has now been raised with managing director, the dispute service and may go to the property ombudsman depending on outcome. Vacated premises on 28th September. As of 4th November, zero deposit returned, zero disputed amount advised, zero effort from Property Management handler. I have encountered nothing but incompetence, broken promises and complete lack of professionalism. From my experience of 3 agents, 2 branch managers and 2 Property Management staff, as soon as you are not worth any money, you don't exist to haart. Would never use again or recommend even to an enemy./&display=popup&link=http://www.allagents.co.uk/review/14935/&redirect_uri=http://www.allagents.co.uk/review/14935/ "Share on your Facebook Wall"){kind=logo}
