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Gibbs Gillespie

Agent rating: 4.5 out of 5.0 based on 36 ratings. This website contains 36 user reviews of Gibbs Gillespie.

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Agent Information

Gibbs Gillespie

Multi-Award Winning Estate and Letting Agent for Middlesex, Hertfordshire and Buckinghamshire. Gibbs Gillespie is a dynamic multi office team with a hard earned reputation for achieving the highest price in the marketplace.

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Overall Customer Rating

4.50 out of 5.00

34 recommend
2 disapprove

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Customer Reviews (Page 1 of 2)
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A 1-star review by 'Hassan' 15/12/2011

Branch:

268 High Street

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

Very unhappy with the servies i went to see the bungalow i didt make an offer of the asking price. Agent told me they will contact me in few days. they never call me. I was keep calling them (they told me will call you they never did) i call again &again to ask whot is happening agent told me that someone has given an offer more than mine.I thing they should call & tell me that if i would like to make another offer(they never did (im very disoppointed wiht service)How the seller can trust the agent i thihg they are play game

Was this review helpful? Yes
A 5-star review by 'A. Happy Lady' 8/12/2011

Branch:

303-305 Rayners Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

Excellent overall service.
I was pleased with how quickly Gibbs Gillespie found us a home. As first time renters, Matthew spent time explaining the entire process to us. He showed genuine concern for our happiness. I still feel comfortable contacting him and anyone at the Pinner branch with questions.

Overall, they made our moving experience easy and convenient.
Wonderful work.

Was this review helpful? Yes
A 5-star review by 'Mrs. Glenister' 29/11/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I just wanted to extend our sincere thanks to Fiona Lewis and all of the sales team in the Rickmansworth office for helping us to achieve the sale of our house. Particular thanks go to Philip and Linzie who worked tirelessly for an extended period to get viewings through the door and ultimately achieve a sale ;-) Hardly a week went past without us having a viewing or some sort of contact from your team.

We were well advised and always given prompt feedback from each viewing and anything outstanding was always followed up. When we asked for more advertising it was done immediately. The staff are extremely professional and dedicated to their jobs and we are extremely happy with the service we have received.

Now all you need to do is find us a new place to live ;-) We look forward to dealing with you again. In our opinion, Gibbs Gillespie is by far the most professional and superior estate agency in the area!

We would highly recommend them and will definitely be using their services again in the near future.

Was this review helpful? Yes
A 5-star review by 'Susan Taylor' 25/11/2011

Branch:

3 Odeon Parade High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Gibbs Gillespie at Rickmansworth dealt in extremely professional manner. This started with my very first call through to them and continued all through the process of the sale. They were honest, trusting and pro-active. It was a very difficult sale with onlyt one block viewing day to get a sale through for an elderly relative who had lived in the property for over 70 years. They were the best Estate Agents I have ever dealt with and would highly reccomend them.

Was this review helpful? Yes
A 5-star review by 'Katy McBride' 8/11/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

What a joy to have my misconceptions about Estate Agents shattered by Gibbs Gillespie, Ruislip.

I instructed a local village agent to sell my property at the beginning of 2011 and cancelled our agreement in May after about only 5 viewings being arranged. I then passed the instruction to Gibbs Gillespie who, in the space of a month arranged more viewings than the last agent had in 4 months. At about the 6 or 7 week mark the perfect buyers walked through the door and I knew the job was done. Well done to the marketing team!

Then came the hard part... our buyers were in a 'Govt 1st time... (read more)

Was this review helpful? Yes
A 5-star review by 'travelstar72' 27/10/2011

Branch:

Chapel Lane Chambers 1 Chapel Lane

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

Excellent service throughout my 5year Tenancy. Efficient & professional service from Property Managers.
Prompt respond & action on every matter we referred. I rented here for 10 years, the last 5 years with Gibbs & Gillespie, very sad to be leaving such an outstanding agency! Exceptional service from start to finish..... even the deposit process (in my past experience with other agents been very poor) which provided a detailed accurate report, fair assessment & negotiations and prompt release of the deposit, one very happy Tenant. I hope to use again when i return back to the UK. I will recommend to all my friends if they come to uk. Thank you

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A 4-star review by 'HC' 25/10/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

We were very pleased with the service we have received so far from the Rickmansworth branch, who managed to find us the most perfect flat!! This is our first flat together and we can only hope that all future dealings are as easy and stress free as this one! They were approachable, friendly and knowledgeable, and i would have no hesitation in recommending this agency to others.

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A 1-star review by 'Nicola Martin' 16/10/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

The worst experience of my life, Rude and unprofessional liars that want nothing more than to take your money.

The service that has been given by most team members I have delet with is the worst customer services I have ever come across, I have quite a few years of experience of buying, selling and letting properties.

I would never dream of using them again and would discourage others from Renting via the Pinner Branch,
This branch is trying to withhold over £700 of my deposit for pluming defects that were already in the property prior to me moving in to the property.

Very distressing and upsetting experience.

Was this review helpful? Yes
A 5-star review by 'Andrew' 9/8/2011

Branch:

303-305 Rayners Lane

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

To any one who is living abroad and is renting out a property I would not think twice, use Gibbs Gillespie, they looked after our flat for 4 years, we always had teneants, never had problems with payments and any management issues were dealt with quickly and effciently, I recently sold the flat and they dealt with the whole process, while I stayed in Brasil.

Was this review helpful? Yes
A 5-star review by 'Shaza Winters' 25/7/2011

Branch:

268 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I recently sold my property through Gibbs Gillespie in Uxbridge and the service I received throughout was exceptional, from looking after my dog when a survey was carried out, to picking up the keys from my new place and collecting the keys from my old house, and taking me to my new property.
I would especially like to say a big thank you to Charlie Miller in particular who brought a potential purchaser back round when the first buyer pulled out and persuading them to up their offer by £5,000. All of this meant that I did not miss out on my dream property.
Even on the day of completion they were off great assistance to me.

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A 5-star review by 'Gill R' 8/7/2011

Branch:

268 High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I recently sold my property through Gibbs Gillespie in Uxbridge and the service was exceptional. Not only did they manage to achieve a sale price £20,000 higher than we had been previously told was achievable by another major local agent, but it was sold on the first day of viewings. I would like to thank Charlie Miller in particular who was extremely supportive throughout the whole process. I feel that his positive and honest approach gives both sellers and buyers the confidence to believe that they are both getting a fair deal. Without them we would not have been able to have purchased our dream home.......as we would have been £20,000 short of the asking price!

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A 5-star review by 'Rahul' 14/4/2011

Branch:

268 High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

I have been interacting with Ricky Dowsett of the Uxbridge branch for over 2 years now. What makes Ricky an outstanding lettings manager is that I can trust him. I have always felt that this was an agency which had a humane face and was realistic in their commitments.Ricky has been outstanding in him time commitments, speed and quality of interaction. I recommend this to all prospective tenants.

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A 5-star review by 'Graham James' 17/2/2011

Branch:

3 Odeon Parade High Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Let our small cottage through Gibbs Gillespie. Extremely professional in every way. Very active with plenty of viewings and most dilligent when referencing prospective tenants.If you're a Landlord within the Rickmansworth area I couldn't recommend David and Jo, who manage the office, any higher. Graham James

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A 5-star review by 'andy' 15/2/2011

Branch:

268 High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

As a first time buyer I was a little sceptical and nervous about how the whole process would work but was very pleased with the help I received from Charlie Miller at Gibbs Gillespie Uxbridge.As soon as I had registered all my details Charlie had a list of properties for me to view.After the initial property viewings, the follow up calls from Charlie were descriptive and informative of properties, informing me as soon as properties within my budget became available so I could go and have a viewing.
Having now found a property I would recommend Gibbs Gillespie Uxbridge as they were extremely helpful.

Thank you to all the team.

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A 5-star review by 'LouiseB' 11/2/2011

Branch:

268 High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

Really excellent service. All members of staff at the ready to help out, and always made time to sort out anything and everything. They even helped us out on Sunday!
If you're looking for a place to rent, they listen to your needs and do their best to get you what you want.
I am really really pleased with them!

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A 5-star review by 'JohnGarrett' 28/1/2011

Branch:

48 Victoria Road

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? Yes

Dear Chloe,
You have been truly professional, incredibly flexible and very hard working on our behalf and I truly appreciate everything you have done for us in finding a family home for our specific requirements.
You truly are brilliant at what you do, and a true asset to Gibbs Gillespie.

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A 5-star review by 'Sandra' 26/1/2011

Branch:

3 Odeon Parade High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

Joseph Mule and his colleagues were professional and friendly at all times which made the whole transaction very smooth with no hassle. A pleasure to deal with. Thank you!

Was this review helpful? Yes
A 5-star review by 'ma' 26/1/2011

Branch:

3 Odeon Parade High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

Excellent service - no fuss - straight down to business - they said it was the house for me and they were right. Great personal touch and continuing attention - a credit to their profession.

Was this review helpful? Yes
A 5-star review by 'Hoopsmatt' 18/1/2011

Branch:

3 Odeon Parade High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I recently bought through Gibbs Gillespie and sold through another agent.

After experiencing their service when buying I am firmly of the belief that the biggest mistake I made in the whole process was not utilising them to sell.

The whole experience of Gibbs Gillespie was a positive one - they couldn't be more supportive even when things within the chain became difficult - it's at times when the chips are down that you either see the best or the worst in estate agents and difficult times were not anything that Gibbs Gillespie hid from.

Customer service was first class regardless of who you spoke to or dealt with at the branch.

The other really positive thing about Gibbs is their network of ancillary services - they don't force them down your throat, but offer them as assistance if required - a refreshing approach to ancillary services such as removal companies, solicitors and mortgage advisors.

Overall a first class company that I would recommend.

Was this review helpful? Yes
A 5-star review by 'Shakir I Khaja' 12/12/2010

Branch:

Pinn House 2 High Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

The Lettings Administration Departmnet REALLY do go teh extra mile!!!! Nicola Martin & Andrew Pearce (specifically Nicola). have been dealing with an issue at my property in Northwood, where my ground floor property has had visible signs of Subsidence to the Superstructure. They have been dealing with the Block Management Agents and an independent surveyor for the past 1 year. Nicola really took her initiative to another level today, actually she went beyond my expectations, and challenged the independent surveyor with regards to the buildings insurance excess. It was stated in recent... (read more)

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A 5-star review by 'tomh' 21/11/2010

Branch:

48 Victoria Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I have recently bought a flat through Gibbs Gillespie in Ruislip and couldn't recommend their service highly enough. I was dealing with Lee the Sales Manager of the office, and was impressed by the high level of efficiency and professionalism throughout the whole experience. The purchase went through quickly and was hassle free.

Will certainly use them again when I am looking to start moving up the property ladder.

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A 5-star review by 'D' 15/11/2010

Branch:

268 High Street

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

Absolutely amazing customer care. From the moment I spoke to Nick when initially searching for a flat, until I left the tenancy I can only say they all went above and beyond what anyone could expect. I thoroughly recommend this company, you won't have to worry about a thing.

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A 5-star review by 'manjiri' 25/9/2010

Branch:

Pinn House 2 High Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

The staff at pinner lettings have been very professional and friendly while helping us find the right tenants. Special thanks to Mark Lander who has always greeted phone calls warmly and helped us in many ways. Keep up the good work guys - you are the best !

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A 1-star review by 'nonickname' 16/8/2010

Branch:

48 Victoria Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

I recently put my property up for sale with Gibbs Gillespie and the service has been terrible. Most the people viewing the house aren't even interested the agent hasn't bothered to ask them what there looking for there just getting viewings throught the door. The staff that show people round at the weekend don't know anything about the property its not there fault they have't been told I have been asked many times by the agent if the property has a garage. Considering they would get nearly

Was this review helpful? Yes
A 5-star review by 'Ian' 29/7/2010

Branch:

Pinn House 2 High Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Thanks Gibbs Gillespie Pinner! I have not had a single day unrented in my property for 5 years. The sales department are excellent!

Was this review helpful? Yes
A 5-star review by 'BD' 22/6/2010

Branch:

48 Victoria Road

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? Yes

I would like to say how impressed I was by Mr Stephen Hyams when he came round to value our house this week. I found him to be extremely professional and knowledgable and I am sure he is a big asset to your company. I will definitely consider using Gibbs Gillespie when the time comes to sell.

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A 5-star review by 'Des Grimes' 17/6/2010

Branch:

Pinn House 2 High Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Very responsive and a comprehensive range of services. Aftercare from the Accounts Team very reassuring and efficient at resolving any issues.

Was this review helpful? Yes
A 5-star review by 'dp' 30/4/2010

Branch:

48 Victoria Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Luke Heywood took all my worries away and I felt I was his priority. Impressed at the way they listen to you, involve you and genuinely want to sell your home. Everytime I called I was always greeted in a warm, friendly manner by all the team, nothing was too much trouble. They are extremely professional, positive and supportive. Feel like I've got to know them all. Thank you Luke, Lee, Danielle for selling my house, could not have done it without you.

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A 5-star review by 'Jan Stripp' 29/4/2010

Branch:

Chapel Lane Chambers 1 Chapel Lane

Services:
Lettings (Prospective customer)
Experience:

Would you use the agent again? Yes

We were very happy to work with Ashley Stevens as we were searching for a house around Northwood.
The agent gives a good solid impression and tries their outmost to meet the demands of the client.

We will recommend this agent to our friends and collegues.

Was this review helpful? Yes
A 5-star review by 'Rob & Clare P' 29/4/2010

Branch:

90 High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We are relocating into the area due to work commitments and up until the point that we walked into the Gibbs Gillespie office it is fair to say that we had encountered pretty poor customer service from local agents. We cannot speak highly enough of the service that we have received from Luke, Rosemary and Lee. At all times they have been friendly, professional and have gone out of their way to make the whole experience less stressful. As a company relocation there were certain criteria that we had to meet and each of the aformentioned have taken this into consideration and have been pro-active in managing the conflicting requirements. We completed on our purchase today and couldn't be happier!

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Agent Details for Gibbs Gillespie

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Review Statistics for Gibbs Gillespie

Review Summary

Total Reviews:
36: Total Ratings:
36: First Review :
09/06/2008: Latest Review:
10/01/2012

Overall Review Performance

Recommend :
34: Disapprove :
2

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:7	Recommend:9	Recommend:6	Recommend:7
Disapprove:0	Disapprove:1	Disapprove:0	Disapprove:0

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:0	Recommend:0	Recommend:2	Recommend:3
Disapprove:0	Disapprove:0	Disapprove:0	Disapprove:1

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

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Agent Fees

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Complaints Procedure

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Gibbs Gillespie

Agent Information

Gibbs Gillespie

Offices / Branches

Overall Customer Rating

Gibbs Gillespie has not joined our 'transparent agent' scheme yet.

Customer Reviews (Page 1 of 2) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 1-star review by 'Hassan' 15/12/2011

A 5-star review by 'A. Happy Lady' 8/12/2011

A 5-star review by 'Mrs. Glenister' 29/11/2011

A 5-star review by 'Susan Taylor' 25/11/2011

A 5-star review by 'Katy McBride' 8/11/2011

A 5-star review by 'travelstar72' 27/10/2011

A 4-star review by 'HC' 25/10/2011

A 1-star review by 'Nicola Martin' 16/10/2011

A 5-star review by 'Andrew' 9/8/2011

A 5-star review by 'Shaza Winters' 25/7/2011

A 5-star review by 'Gill R' 8/7/2011

A 5-star review by 'Rahul' 14/4/2011

A 5-star review by 'Graham James' 17/2/2011

A 5-star review by 'andy' 15/2/2011

A 5-star review by 'LouiseB' 11/2/2011

A 5-star review by 'JohnGarrett' 28/1/2011

A 5-star review by 'Sandra' 26/1/2011

A 5-star review by 'ma' 26/1/2011

A 5-star review by 'Hoopsmatt' 18/1/2011

A 5-star review by 'Shakir I Khaja' 12/12/2010

A 5-star review by 'tomh' 21/11/2010

A 5-star review by 'D' 15/11/2010

A 5-star review by 'manjiri' 25/9/2010

A 1-star review by 'nonickname' 16/8/2010

A 5-star review by 'Ian' 29/7/2010

A 5-star review by 'BD' 22/6/2010

A 5-star review by 'Des Grimes' 17/6/2010

A 5-star review by 'dp' 30/4/2010

A 5-star review by 'Jan Stripp' 29/4/2010

A 5-star review by 'Rob & Clare P' 29/4/2010

Agent Details for Gibbs Gillespie

Review Statistics for Gibbs Gillespie

Staff Members

Agent Fees

Complaints Procedure

Contact Agent

Customer Reviews (Page 1 of 2)
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